Thank you Edith. The information gathered will be extremely useful for the development of the BPO Industry and will especially enable all stakeholders to make informed decisions when charting out the path to make the Industry's growth a reality. We are indeed looking forward to the results of the research. I wish to commend your organisation for taking initiative to undertake this project given the information gaps we are currently facing in the Industry. Best Gilda Odera Chair,Kenya BPO and Contact Centre Society Quoting Edith Adera <eadera@idrc.or.ke>:
Gilda,
Sure I can share information on the BPO Research study we are funding.
I'm pleased to inform you that IDRC is funding research on the BPO sub-sector in developed and developing countries to provide empirical evidence and a deeper understanding of the success factors to better inform Kenya's policy decisions and investment choices in the BPO industry.
This study will be done as public domain research and in a participatory manner involving key stakeholders throughout the research process. It will be led by University of Nairobi, working with leading researchers drawn from academia, industry and civil society.
For more information see excerpt below
Edith
============================================================================
Project General Objective
To undertake comprehensive research in the business process outsourcing (BPO) sub-sector in pioneer, emerging and mature markets to provide evidence and a deeper understanding of the imperatives for success in this industry to better inform Kenya's policy decisions and investment choices.
Specific Objectives
1. To provide empirical evidence and recommendations to inform the development of BPO legislation, policy and strategy documents by Kenya's Ministry of Information and Communication, Kenya ICT Board and Kenya BPO and Contact Centre Society among others.
2. To identify the critical success factors that underlie BPO industries in developing countries (in pioneer, emerging and mature markets) in terms of: policy and institutional environment; legal and regulatory considerations; incentives; infrastructural & bandwidth requirements; effects of bandwidth subsidy; human capacity needs & capacity building requirements; criteria for choice of BPO destination; trends in BPO demand; and types of BPO operations.
3. To examine and provide comprehensive case studies of eight countries representing pioneer, emerging and mature BPO markets.
4. To provide a deeper understanding of youth employment and gender issues within the BPO sector in pioneer, emerging and mature markets.
5. To increase the level of awareness and input among key stakeholders through interactive dialogue on key BPO issues within the Kenyan context.
6. To contribute to the knowledge base in this emerging area through publication and dissemination of a book entitled 'The BPO Sector in Mature, Emerging and Pioneer Markets: Lessons and Opportunities for National Development.'
Research Design and Scope
A systematic process will be followed in undertaking the research with a focus on methodological rigour and scientific excellence - stakeholder consultation will be the hallmark of the exercise to ensure stakeholder input is obtained throughout the research phases (eConsultations and face-to-face workshops). The research design will follow a case study approach with in-depth, largely qualitative, analysis of the BPO industry in pioneer, emerging and mature markets in developing and developed countries.
Scope BPO clients (demand side of the BPO industry): U.S.A., U.K. Pioneer BPO services: Kenya, Ghana Emerging BPO services: South Africa, Egypt Mature BPO Services: India, Mauritius Regional Asian BPO Association will also be interviewed and other associations.
Expected Results By the end of the project, it is anticipated that concrete outputs and outcomes will have been realized as follows:
o Comprehensive case studies for each country documenting the research findings that will inform BPO policy formulation and implementation guidelines by the Kenyan Government and other BPO industry stakeholders. The government and stakeholders would be able to base their decisions on sound research findings unlike the present situation.
o Increased awareness of the critical success factors in the BPO industry among key stakeholders through consultative discussions on the KICTANET list.
o A book will be published documenting the findings, research methodology and tools for wider dissemination (500 copies) and would be a useful resource for training purposes by educational institutions and BPO societies.
o Improved understanding of the status of young workers and women employed in the BPO industry in pioneer,emerging and mature markets to highlight gender differentials and labour issues that need to be taken into consideration for sustainable job creation.
o At least three appearances on national print and electronic media to discuss the book and research findings with a resultant increase in the profile of the BPO industry as evidenced by print and electronic media uptake of the issue based on the findings and dissemination efforts.
o Targeted dissemination of policy implications of the findings to key legislators, policymakers (cabinet ministers, Chief Secretary, permanent secretaries of the ministries of Information and Communication, Trade and Industry,Planning and National Development, Finance) as well as BPO industry stakeholders to guide in the selection of the most appropriate areas of operation and investment, especially for potential entrants.
In this way the capacity of the BPO sector could be rapidly enhanced in pioneer and emerging BPO markets. It is believed that the growth of the BPO sector would lead to the provision of more jobs, particularly for women and youth, with the appropriate skills and address poverty alleviation.
-----Original Message----- From: kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke] On Behalf Of godera@skyweb.co.ke Sent: 13 March 2008 15:55 To: eadera@idrc.or.ke Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] kictanet Digest, Vol 10, Issue 12
Ndegwa and All,
I believe some of you may have heard that IDRC here in Nairobi is embarking on a market study that is not limited to Kenyan operations. Edith if you are reading this, can you shed any light on this at this moment or is it premature to talk about it?
Gilda
Quoting kictanet-request@lists.kictanet.or.ke:
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Today's Topics:
1. Re: South African Intelligence Networking on Kenyan BPOSector (MediaSpeak Africa)
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Message: 1 Date: Sun, 9 Mar 2008 15:50:47 +0300 From: "MediaSpeak Africa" <mesafric@gmail.com> Subject: Re: [kictanet] South African Intelligence Networking on Kenyan BPOSector To: "Eric Osiakwan" <eric@afrispa.org> Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Message-ID: <9007a8bd0803090550k48b2010en75a9f33245c41c50@mail.gmail.com> Content-Type: text/plain; charset="iso-8859-1"
Good people,
Sure we are now talking big like we are supposed to. First, I wish to support the suggestion that we should involve local players in such initiatives. At least at the level of partnership so that we can have skills transfer.
But we also have to be serious so that what we do not tell the market out there that we have lions in the parks only for them to come and see domestic cats. We need to back strategy with infrastructure - which simply means that we have to invest in the sector if we really want to be in the big league. Ama?
Ndegwa
On 07/03/2008, Eric Osiakwan <eric@afrispa.org> wrote:
Peres,
Better still there are good enough kenyan research enterprises who can
this so can we consider giving them a chance. This is with nothing against Frost and Sullivan but if u can get the expertise here then give it a chance, is the principle.
Eric here
On 6 Mar 2008, at 20:22, Peres Were wrote:
Peres Were Dr Ndemo,
Kenya can do this. It is just a matter of obtaining the necessary budget to engage companies such as Frost and Sullivan, to conduct a Competitor Analysis for us.
We at the Kenya BPO & Contact Centre Society are currently working with development partners in order to engage reputable international organisations that are specialists in research, to carry out such intelligence and research that can assist in the growth and development of the BPO Sector in Kenya.
Regards
Peres Were Kenya BPO & Contact Centre Society
-----Original Message----- From: kictanet-bounces+pwere=cascadegl.com@lists.kictanet.or.ke [mailto:kictanet-bounces <kictanet-bounces>+pwere= cascadegl.com@lists.kictanet.or.ke] On Behalf Of bitange@jambo.co.ke Sent: 06 March 2008 19:25 To: pwere@cascadegl.com Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] South African Intelligence Networking on Kenyan BPOSector
Dear All, The article below was picked from Business Wire in SA. My wish is that we could one day start such intelligence networking on countries we
do perceive
as competitors.
Regards
Ndemo.
Kenya Calling - The Rise of the Kenyan Call Centre Market 372 words 5 March 2008 02:38 AM Business Wire English (c) 2008 Business Wire. All Rights Reserved.
CAPE TOWN, South Africa - (BUSINESS WIRE) - The ICT group at Frost & Sullivan ( http://www.ict.frost.com/ ) is pleased to announce that it will be hosting its first quarter analyst briefing on the Kenyan call centre market on 13 March 2008 at 2pm GMT / 4pm CAT. Kenya is a late-comer to offering call centre services in Africa, however the market is set to experience significant growth in the next seven years. "Kenya is well positioned to become a noteworthy call centre market," notes Frost & Sullivan Research Analyst Spiwe Chireka. "The country has implemented unique initiatives that, together with the cost attractiveness of the market, are likely to see Kenya becoming a formidable participant in the global call centre outsourcing arena." Highlights of this briefing will include an analysis of the current status of the market and the factors expected to fuel growth. The briefing will also offer a discussion on the opportunities available to equipment vendors and investors. The briefing will benefit current and potential market participants, BPO industry organisations and call centre equipment and technology suppliers. Operators in other markets will also be able to benchmark their market's performance and practices against those of the Kenyan market. Those interested in participating in this interactive teleconference should send an email to Patrick Cairns - Corporate Communications at patrick.cairns@frost.com with the following information: full name, company name, title, telephone number, e-mail address, city, state and country. The registration details will be emailed to you upon receipt of the above information. Frost & Sullivan, the Global Growth Consulting Company, partners with clients to accelerate their growth. The company's Growth Partnership Services, Growth Consulting and Career Best Practices empower clients to create a growth focused culture that generates, evaluates and implements effective growth strategies. Frost & Sullivan employs over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 30 offices on six continents. For more information about Frost & Sullivan's Growth Partnerships, visit http://www.frost.com . Frost & Sullivan Corporate Communications - Africa: Patrick Cairns, +27 83 258 4219 patrick.cairns@frost.com
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Eric M.K Osiakwan Executive Secretary AfrISPA (www.afrispa.org) Tel: + 233.21.258800 ext 2031 Fax: + 233.21.258811 Cell: + 233.244.386792 Handle: eosiakwan Snail Mail: Pmb 208, Accra-North Office: BusyInternet - 42 Ring Road Central, Accra-North Blog: http://blogs.law.harvard.edu/eric/ Slang: "Tomorrow Now"
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-- Stephen Ndegwa Mwangi Executive Director MediaSpeak Africa P. O. Box 18154-00100 Nairobi GPO Tel.: +254-20-2098 548 Cell: +254-724-376 883 Kenya.