Hi, I raised this issue some months ago and Safaricom took action they have released a new SIM card that allows you to access your phone book when sending cash. On the other hand can we appreciate the fact that sending money using mobile transfer services is actually sending cash. If you got onto the wrong Matatu and got to the wrong destination can you really blame the Makanga? Regards Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696 ________________________________ From: Preston Odera <podera_2002@yahoo.com> To: robertyawe@yahoo.co.uk Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Mon, 14 February, 2011 19:33:10 Subject: [kictanet] Challanges facing Mpesa Agents Can Safaricom shed some light on this:- When money is sent erroneously to a wrong number it has been very very difficult to reach the customer care on time to report the incident resulting in loss of funds. It would be interesting to get some statistics by month on how much agents/customers are losing by not reaching the hotline in time. Information from agents indicates that it is near impossible to reach the hotline in time to safe the situation. The line is unavailable and could take from 30 to 60 minutes. Always the agents and their assistants have to suffer the loss. by this time money will have been withdrawn by the recipient. Preston ________________________________ Don't pick lemons. See all the new 2007 cars at Yahoo! Autos.