Wycliffe,
 
Maybe a little patience..
 
The cake is being baked in the kitchen.. You do not want it to come off "Half-burnt', from the oven....
 
Maybe we need to check with the chief chef, how it's coming along, or what is cookin' in the kitchen...
 
Just realized from reviews elsewhere in developed economies, that this 3G thing is alot more complicated
than a cup of tea, and could be a while before we really get it right, especially in serving a 'bandwidth-hungry'
customer base like ours. Some form of 'capping' in between might be inevitable, to cope with the demand.
 
Regards,
Harry
 
 


From: kictanet-bounces+harry=comtelsys.co.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+harry=comtelsys.co.ke@lists.kictanet.or.ke] On Behalf Of Wycliffe
Sent: Monday, February 01, 2010 3:02 PM
To: harry@comtelsys.co.ke
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] Weekly unlimited internet connectivity

The Speeds are terrific from around midnignt,but in during the day, simply pathetic.
 
I am forced to go to cybercafe yet I have a modem
 
I would rather this Offer is scrapped if!
 
Wycliffe

--- On Mon, 2/1/10, Edwin Onchari <eonchari@kenyabposociety.or.ke> wrote:

From: Edwin Onchari <eonchari@kenyabposociety.or.ke>
Subject: Re: [kictanet] Weekly unlimited internet connectivity
To: w.onduu@yahoo.com
Cc: "'KICTAnet ICT Policy Discussions'" <kictanet@lists.kictanet.or.ke>
Date: Monday, February 1, 2010, 7:41 AM

Hi Michael,

 

The connectivity issues have not been localized to Saturday alone, this has been an issue with your network in general, and your customer service ops need some revamping!

 

Edwin

From: kictanet-bounces+eonchari=kenyabposociety.or.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+eonchari=kenyabposociety.or.ke@lists.kictanet.or.ke] On Behalf Of Harry Delano
Sent: Sunday, January 31, 2010 5:03 PM
To: eonchari@kenyabposociety.or.ke
Cc: 'KICTAnet ICT Policy Discussions'
Subject: Re: [kictanet] Weekly unlimited internet connectivity

 

Dear Michael,

 

I think we have quite some erratic connectivity, on the 3G Broadband and it seems to be agonizingly slow...

 

Normally, to download a mail of about 60KB would take less than 2 seconds, now it seems to be taking about

3 min or more..

 

Was the issue completely resolved...?

 

Regards,

Harry

 


From: Michael Joseph [mailto:MJoseph@Safaricom.co.ke]
Sent: Saturday, January 30, 2010 11:48 PM
To: harry@comtelsys.co.ke
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] Weekly unlimited internet connectivity

There was a Teams cable problem today which caused the congestion. It was resolved around 3 

  
Regards

Michael Joseph

CEO Safaricom

 

Sent from my iPhone


On 30 Jan 2010, at 20:56, "Harry Delano" <harry@comtelsys.co.ke> wrote:

 

Evans,

I'm not so sure here, whether the congestion is on the Bandwidth pool
supplied, or the network
is overwhelmed by the numerous connections due to increased demand - really
difficult questions
to answer, hopefully we will get some explanation on this. Anyone from
Safaricom, online...?

However, for a start it is a good thing to see such a positive response to
the market and we
can only hope that this is a trend that will continue in the days to come.

Again,I believe this would be the ideal time for a service provider to
poll/collect internal data
On the increased usage patterns,and carry out an extensive analysis on the
same. For instance, how
many of the increased connections are new users..? Is the content
downloaded/uploaded Local content,
or external content in nature..? What times is usage at it's heaviest - etc,
etc.

The upshot of this, from anyone's guess is - make it cheaper for the mass
market, and you will
have your volumes go up.

Just a thought..

Harry





-----Original Message-----
From: kictanet-bounces+harry=comtelsys.co.ke@lists.kictanet.or.ke
[mailto:kictanet-bounces+harry=comtelsys.co.ke@lists.kictanet.or.ke] On
Behalf Of Evans Ikua
Sent: Saturday, January 30, 2010 7:34 PM
To: harry@comtelsys.co.ke
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] Weekly unlimited internet connectivity

I would like to look at this from a different perspective. I have had
problems all day because the connectivity from Safaricom was congested,
maybe a peculiarity as it shows that Kenyans are yearning for affordable
bandwidth.

Is this really cheap? That's debatable. If you buy that for 4 weeks it comes
to 4,000/= per month. That is not affordable.

Now, it means that if you give Kenyans affordable bandwidth, you will have a
larger pool to tap from. Which will mean bigger volumes, and enough cashflow
to "recoup your investment"

--
Evans Ikua
Linux Professional Association of Kenya
Tel: +254-20-2250381, Cell: +254-722 955 831
Eagle House, 2nd Floor
Kimathi Street, Opp. Corner House
www.lpakenya.org


Quoting Harry Delano <harry@comtelsys.co.ke>:

>
> Listers,
>
> The decision by Safaricom to offer weekly unlimited internet connectivity,
-
> as an alternative to Ksh 1,000 Per 300MB pricing
> model should be hailed as a step in the right direction,as we work towards
> bringing  Broadband access prices down. It is
> laudable and other service providers should consider this worth emulating,
> and from all of them, we expect more.
>
> With reseach ( an earlier post from Alice Best), showing that usage is
> increasing, and especially the fact that there
> is a huge potential for growth in this market, should motivate service
> providers to re-look at their overall strategy in
> reaching out to the "untapped" mass market and increase their sales
volumes.
> Ultimately, pricing will be a key
> factor here as well as investing in the best technology available to serve
> savvy Technobile Kenyans..
>
> Harry
>




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