Banks' security measures leave a lot to be desired. In 2021, I started receiving someone's monthly e-statements.  I immediately emailed the bank to let them know. I don't even have an account with the said bank, by the way. To my surprise, the customer service email on their website was returning a delivery failed message. So I gave up. The next month I got another statement from the same customer... I went to their Twitter and told them what was up, and they promised to look into it. Long story short, for the whole of last year, I was getting a lot of sensitive info that wasn't mine; only after I had threatened them with legal action did they finally make it stop. But look how long it took them. The class action suit should commence.
Florence A. Ouma
ICT Access and Equality for PwDs
LinkedIn 

On Wed, Nov 9, 2022 at 10:20 AM Ali Hussein via KICTANet <kictanet@lists.kictanet.or.ke> wrote:
You know guys I think we are not dealing with this issue conclusively. The financial services sector in totality (and here I include the telcos) need to get serious!! Too many complaints going on, too many people losing money and all these guys can do is blame each other or the customer!!! 

I think they will only wake up when a class action suit is filed to resolve this matter once and for all. 

It's really unfortunate.

Ali Hussein

Fintech | Digital Transformation


Tel: +254 713 601113

Twitter: @AliHKassim

LinkedIn: Ali's Profile




Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with.


On Wed, Nov 9, 2022 at 9:40 AM Sidney Ochieng via KICTANet <kictanet@lists.kictanet.or.ke> wrote:
Once again the default practice of tying a phone number to one’s identity when they can get inactive after just 6 months is having unintended consequences. In this case Mr Atambo should immediately sue the bank and/or Mr Thuita after he’s acquitted, it’s ridiculous to be brought up on charges when he received a message from them. In fact one has to wonder what security measures the bank has in place that he somehow managed to access an account that isn’t his. 

Kenyan companies use our phone numbers as identity for so many things. Either they put in proper measures to ensure incidents like this don’t happen or the telcos are compelled to keep peoples numbers to one user for a much longer period of time.

Warmly,
Sidney

Twitter: @princelySid | Github: princelySid | Web: sidneyochieng.co.ke

On 8 Nov 2022, at 17:58, David Indeje via KICTANet <kictanet@lists.kictanet.or.ke> wrote:

Dear Listers,

This week:

“I thought I had won Lotto, Tatua Tatu or Shabiki.com [lotteries] when I received the money, because I had been participating in the betting,” Mr Atambo told the magistrate. 

He said he had no reason to doubt himself because he had been betting when he received the text message to access the account.  Man charged for using new Safaricom line to get Sh400,000 from Co-op Bank | Nation
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