Thank you Judy. See my comments inline. On Thu, 24 Oct 2019 at 21:36, Judy Okite via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Thank you Kivuva,
there are alot of questions in my head...
1. What does three call drops mean? is it when you are in the same phone call and you keep being disconnected and henve you can call back thrice or you have called three different people and you keep being disconnected?
I think it means for each call you make, and it goes through (connected), and it gets disconnected halfway, you get compensated Ksh10, upto a maimum of 3 drop calls per day.
2. What is the rationale of Ksh 10/- ? how did they come to this figure?
Good question. This will be part of our submissions to the National Assembly.
3. Telecommunication companies offer more than just phone calls...what happens to the other services?
Good question too. Like fiber, satellite, mobile money services, etc To answer your question(s);
What are your thoughts on this new amendment?Is it adequate? No!! its a very narrow thought.
Probably we can say it is a starting point, and also stimulates debate.
Does KICA cover all other telecommunications service consumers? No!!
Currently, this is the first amendment that tries to capture QoS issues for services.