Dear all

Although consumer satisfaction are policy/regulatory related issues, let us please avoid turning this list into a service provider help-list. It is not fair to other listers and to the operators compelled to respond in this manner.

This list aims to provide a collaborative multi stakeholder forum/space for policy and regulatory discussions and engagement in support of the government's mission to enable all Kenyans to gain maximum benefit from opportunities offered by ICTs. So would be a much more beneficial exercise if we discussed these issues within the context of quality of service and consumer protection.

On the other hand, operators may wish to set up a similar list for customer interactions?

Thanks and best

Alice

Or, if anyone wants to use this forum to convey complaints to operators, could we possibly then introduce a subject line that clearly identifies the email as such? Then I can delete those.

On 7 March 2011 11:41, Francis Hook <francis.hook@gmail.com> wrote:

Hi All,
With all due respect to various subscribers of data/voice and other services who have genuine grievances against various operators and their services, I feel compelled to ask what the scope of discussions is on KICTANET? And could those discussions be within an actionable framework e.g. what does the comms act say abt poor QoS, what are the metrics for measuring network quality, etc.

Otherwise as it stands, its no more different than the "Watchman" column in the Daily Nation. And to a certain extent I suspect its being used as an online focus group - to test waters and gauge opinions. In other instances some subliminal (individual or corporate) marketing creeps in.

Can the moderators please stand up and offer clarity on what really merits discussion?

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