[kictanet] RRA queuing system

Evening all, I watched the Rwanda ICT documentary last night on Citizen and was mesmerized at the simple queuing system they have put in place at RRA. The system is quite interactive and people just print their queue numbers using a touch screen by themselves. One may choose to wait for number to be called or may take off and do other things as long as he's back before his queue number is reached. I wish this could be adopted in public offices in Kenya especially KRA, immigrations, registration of births etc where people waste many hours queuing everyday. regards, James