Thanks Eric, Michael has already clarified the issue and promised a refund to those affected, i however appreciate your argument On 8/27/07, Eric aligula <jairah@kippra.or.ke> wrote:
Barrack,
True it is the charges. I don't know about fair, but if you take Safaricom to court, they can argue that they had no agreement with Telkom to provide that service. What recourse do you have then?
Eric Aligula Magolo Senior Policy Analyst Infrastructure and Economic Services Division Kenya Institute for Public Policy Research and Analysis P.O. Box 56445, 00200 Nairobi, Kenya Telephone: +254-20-2719933/4 Fax: +254-20-2719951 E-mail: jairah@kippra.or.ke
URL: www.kippra.org
First, they ignore you, then they laugh at you, then they fight you, then you win. Mahatma Gandhi "Ex Africa semper aliquid novi"
-----Original Message----- From: Barrack Otieno [mailto:otieno.barrack@gmail.com] Sent: Monday, August 27, 2007 5:02 PM To: Eric aligula; KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Safaricom SMS Swindlers
Bwana aligula the contentious issues are the charges, with or without the sla's is it fair?
On 8/27/07, Eric aligula <jairah@kippra.or.ke> wrote:
Alex,
Does Safaricom have service agreement with Telkom in respect of this service?
Kind regards,
Eric Aligula Magolo Senior Policy Analyst Infrastructure and Economic Services Division Kenya Institute for Public Policy Research and Analysis P.O. Box 56445, 00200 Nairobi, Kenya Telephone: +254-20-2719933/4 Fax: +254-20-2719951 E-mail: jairah@kippra.or.ke
URL: www.kippra.org
First, they ignore you, then they laugh at you, then they fight you, then you win. Mahatma Gandhi "Ex Africa semper aliquid novi"
-----Original Message----- From: Alex Gakuru [mailto:alex.gakuru@yahoo.com] Sent: Monday, August 27, 2007 9:29 AM To: jairah@kippra.or.ke Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Safaricom SMS Swindlers
Dear Consumer,
It has come to our notice that Safaricom is charging but blocking SMS sent to Telkom Wireless network. Charging for undelivered goods and services is outright theft, and criminal acts under Kenya Laws.
Their Network accepts SMS from Telkom Wireless but replies to these message instantly report "message sending failed" although Safaricom still eat your balance.
We have been at Telcos malpractices since 2005 and now it is time to change the strategies. We are filing a lawsuit against Safaricom Ltd and we need as many petitions as possible. Kindly send your electronic petition directly to me assist our lawyers in filing the suit.
Regards
Alex Gakuru Chairman, ICT Consumers Association of Kenya
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-- Barrack O. Otieno Project Discovery P.o. Box 21386 Nairobi 00100 Tel: +254721325277 +254726544442 +254733229925 http://projectdiscovery.or.ke