I may not work for them,but I rate their triple play service the best internet and TV the best by far.

their service is affected a lot by electricity supply. If you live in one of the areas recently affected by the flooding outage then you may have been heavily affected.

They suffer cable cuts a lot due to all the roadworks and other infrastructure that is going on.

This is now an opportunity to get an unbiased report on the performance of this 'big box'

On Tue, May 19, 2015 at 6:36 AM, Ali Hussein via kictanet <kictanet@lists.kictanet.or.ke> wrote:
Hi all

Can anyone at Zuku who is on this list please let us know what is going on?

I have had literally zero connectivity from them now for almost two weeks at home. Complaints through their customer service line, Twitter etc have not helped. All I get is a mechanical customer service rep telling me 'Service will be restored in due course and we are sorry for the service interruption!'

Needless to say I have already 'vukad' to Safaricom's 'TheBigBox', however I still have a full month of service from Zuku.  In the interest of trying to 'help' them I thought I'd pen this here because this kind of service is just unacceptable in this day and age.

I hope someone is listening at Zuku. 

Ali Hussein

Hussein & Associates

 

Tel: +254 770 906375/ 713 601113

Twitter: @AliHKassim

Skype: abu-jomo

LinkedIn: http://ke.linkedin.com/in/alihkassim

Blog: www.alyhussein.com


Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with.

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