Victor,

Safaricom introduced a new extra security feature that alerts you via SMS (707) whenever someone tries to register a line using your National ID. This I think was a great initiative. And on your question on M-pesa paybill, according to its FAQs, "Safaricom is not authorized to carry out LIPA NA M-PESA reversals unless they receive official communication from the merchant." Or one can call 234 if sent to the wrong sender.

Kind Regards,

David Indeje

+254 (0) 711 385 945 | +254 (0) 734 024 856

Website: Khusoko

On Fri, 10 Jul 2020 at 17:06, Victor Kapiyo via kictanet <kictanet@lists.kictanet.or.ke> wrote:

Hi Listers

I saw someone complaining about sim swap fraud online. Other than users being advised to call Safaricom customer service, would anyone know what the Communications Authority is doing about this?

Also, has anyone ever tried to do a Mpesa paybill reversal successfully. Seems like the reversal service does not work for payments made to businesses and well, tunaomba Serikali.

Victor
_______________________________________________
kictanet mailing list
kictanet@lists.kictanet.or.ke
https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Twitter: http://twitter.com/kictanet
Facebook: https://www.facebook.com/KICTANet/

Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/davidindeje%40gmail.com

The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.

KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.