---------- Forwarded message ---------- From: Caroline Kimutai <[email protected]> Date: Wed, Apr 27, 2011 at 8:21 AM Subject: CUSTOMER INTIMACY – WHAT BIG BRANDS DO THAT SMALL ONES IGNORE To: "Eng. Wainaina Mungai" <[email protected]> Dear Listers, I trust you are well. In the mood of customer service, the Kenya Institute of Management has organised an interactive forum tomorrow *Thursday 28th April* at the *Laico Regency *from 5pm on customer service in Kenya. Entrance is *FREE*. We have invited three panelists and the discussion will be on the following: 1. Tenets of good customer intimacy – secrets from successful brands globally 2. Killer front offices – losing business before you even get it 3. One brand many faces – the challenge of unpredictable brands 4. Telling it like it is – introducing the new customer with high expectations 5. Brands in trouble - social media the double edged sword The discussions will be led by a panel of three key speakers comprising of: *1. **Dr. Peter N. Kiriri * Dr. Kiriri is an Associate Professor of Marketing at United States International University (USIU) and a consultant with Aspect Consulting and Training (ACT) on management issues locally and regionally. *2. **Dr. Havi Murungi* Dr Havi Murungi is a director of Havis, a design, research, and training firm. He has a BA in Design from the University of Nairobi, Kenya, MA in Graphic & Information Design, and PhD in Visual Communication both from De Montfort University, England. He has taught Design Management, Branding Strategy, and Information Design at the universities of Nairobi, Kenya, Brunel, England, and Pretoria, South Africa, respectively. He was the research director at Consumer Insight, a market research agency, between 2006 and 2010. 3. *Aaron* *Jones* Mr. Jones is the Founder and CEO of Jones Consulting, whose business is to improve the management skills of corporations and SME's throughout Kenya and eventually Africa. He holds a bachelors degree from Springfield College and a Masters from Anna Maria College in Massachusetts. He specializes in quality management, world class customer service and world class sales enhancement training. He has been Executive with Fortune 100 companies making revenues of between US$ 22 to 92 billion. He has travelled in the US, as well as North America, teaching service recovery as a Senior Business Analyst for International Profits Associates (IPA) out of Chicago. He has also experience in conducting business analysis for consulting firms, in North America. See you there! CK On 27 April 2011 00:13, Eng. Wainaina Mungai <[email protected]>wrote:
5 out of 12 posts have raised complaints about Uchumi. This is not a matter confined to a Store Manager. I do not shop there but I would just want to have the option....
Stale bread/milk & incorrect pricing
----------------------------------------------
1. JME
2. Sharon
3. Patrick K
4. Josephine
5. JME's friend (loyalty points)
On Tue, Apr 26, 2011 at 11:32 PM, Alex Gakuru <[email protected]> wrote:
Charles,
I really think it would be a great if the list got a response from Uchumi?
Thanks,
On Tue, Apr 26, 2011 at 11:24 AM, Patrick K Kariuki <[email protected]>wrote:
Josephine, You have given a good point; in any case, there is a branch manager who is always ready to take complaints and compliments. I have been a loyal Uchumi Ngong Hyper since it was opened and I have only had one incident of stale food item. I raised the complaint with the manager and it was resolved with a lot of apologies.
On Tue, Apr 26, 2011 at 8:40 AM, JOSEPHINE NDIKWE <[email protected]
wrote:
I have been a loyal customer to Uchumi and my only Issue is lack of proper price labels on products on the shelf's hence this leads to different prices at the Till. On the bread issue i think the easiest and quickest way to resolve this was to go back to the store and lodge the complaint and probably return the stale bread with the receipt. The particular shop manager would have resolved this and ensured his staff keep checking the freshness of the products on the shelf's.
--- On *Sun, 4/24/11, [email protected] <[email protected]>* wrote:
From: [email protected] <[email protected]>
Subject: Re: [ke-internetusers] Uchumi is shamelessly cheating consumers To: "JME Simekha" <[email protected]>, [email protected] Cc: "jciano" <[email protected]>, "Internet Users List" < [email protected]> Date: Sunday, April 24, 2011, 12:55 AM
Mine just to urge Mr. Ciano to react to the claims. We have several hundreds of individual email adresses subscribed on this list. Multiply the number makes takes the message to thousands, whom forward to colleagues, friends and family and the thousands multiply.
Whereas many corporates and politicians over-invest their trust on media blitz to counter adverse publicity, let us not forget the impersonal nature of media advertisements compared with the trust individuals place on an email message from someone that they trust and know they would not lie to them.
It would, therefore, be unwise to ignore this complaint raised by ICAK Vice Chair.
Regards,
Alex Sent from my BlackBerry® smartphone provided by Airtel Kenya
-----Original Message----- From: JME Simekha <[email protected]<http://mc/[email protected]>
Sender: [email protected]<http://mc/[email protected]> Date: Sun, 24 Apr 2011 07:20:22 To: <[email protected] <http://mc/[email protected]>> Cc: Internet Users List<[email protected]<http://mc/[email protected]>>; jciano<[email protected] <http://mc/[email protected]>>; < [email protected]<http://mc/[email protected]>
Subject: Re: [ke-internetusers] Uchumi is shamelessly cheating consumers
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