The penalties for poor QoS have been enhanced from KES 500,000 to 0.2% of the gross annual turnover of the non-performing network. The new penalties shall come into effect next year. The enhanced penalties should serve as a deterrent. Wambua Sent from my BlackBerry 10 smartphone. From: James Kariuki Sent: Thursday, 9 January 2014 20:14 PM To: Wambua, Christopher Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Matiang’i rules out Safaricom reprieve from licence terms Using your analogy at @Walu, CCK then needs to act and behave like the late Michuki when he was Transport Minister. --James On 9 January 2014 16:37, Walubengo J <jwalu@yahoo.com<mailto:jwalu@yahoo.com>> wrote: True that @Kimani, More Revenue should lead to subsequent investments in expanding the Network Capacity - ideally(theoretically). But reality is different. Assume you bought a 14-seater Matatu (bus) and the passenger demand is so high that you always carry above the specs -i.e around 20 passengers in the 14-seater. How long will it take it you upgrade to a 28-seater matatu? 1yr, 2yr, 5yrs, when govt tells you to? The correct answer is as soon as you start losing the "seated" customers. As long as the seated (existing) and the joining customers are NOT leaving the matatu (network), you will not bother to expand it. Why should you when you are making twice the money expected to be made from the 14-seater? Strictly speaking, in a free market economy even the government cannot force you to expand your matatu (Network). Only the customers can...and if the customers are not (leaving), find out why and fix that. My hypothesis is that the market is broken. Fix the market and the quality issues will fix themselves. walu. -------------------------------------------- On Thu, 1/9/14, Antony Kimani <kimanianthoni@gmail.com<mailto:kimanianthoni@gmail.com>> wrote: Subject: Re: [kictanet] Matiang’i rules out Safaricom reprieve from licence terms To: jwalu@yahoo.com<mailto:jwalu@yahoo.com> Cc: "KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke>> Date: Thursday, January 9, 2014, 12:46 PM @Walubengo IMHO the more the customers the higher the revenue suffericon should have invested more on infrastucture for quality improvement as the customer numbers grew. BR On Thu, Jan 9, 2014 at 12:37 PM, Adam Nelson <adam@varud.com<mailto:adam@varud.com>> wrote: I don't see any methodology section in that report. Is this evaluation using standard methods? If so, what are the actual methods used by CCK to generate the numbers? --Kili.io - OpenStack for Africa: kili.ioMusings: twitter.com/varud<http://twitter.com/varud> About Adam: www.linkedin.com/in/adamcnelson<http://www.linkedin.com/in/adamcnelson> On Thu, Jan 9, 2014 at 12:31 PM, Walubengo J <jwalu@yahoo.com<mailto:jwalu@yahoo.com>> wrote: Adam, I did send the report link in an earlier post. It was @ http://www.cck.go.ke/consumers/other_info/downloads/REPORT_ON_THE_QUALITY_OF... The only problem I have is that CCK might be looking at Quality in isolation. In an ideal situation, the increased No. of subscribers would put pressure on the Safaricom Network such that its Quality would deteriorate (which has happened) and subsequently force subscribers to ran away to better quality networks (which has NOT happened). If Safaricom customers had moved to other networks, this would force Safaricom to naturally improve its Quality (read: invest in Network Capacity Expansion in tandem with increased Subscriber numbers). Reading the riot act to Safaricom is not sufficient to warrant Quality improvement. The departure of its customers would. So if I was the DG of CCK, I would be working on the WHY are the suffering -sorry - Safaricom ustomers like me NOT moving? Sort that out, and the quality equation will be resolved. walu. -------------------------------------------- On Thu, 1/9/14, Adam Nelson <adam@varud.com<mailto:adam@varud.com>> wrote: Subject: Re: [kictanet] Matiang’i rules out Safaricom reprieve from licence terms To: jwalu@yahoo.com<mailto:jwalu@yahoo.com> Cc: "KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke>> Date: Thursday, January 9, 2014, 11:36 AM Where is the report? All I see is a press release with no report: http://cck.go.ke/news/2013/Mobile_operators_fail.html And a broken link for the 'Publications & Statistics' section: http://cck.go.ke/resc/ --Kili.io - OpenStack for Africa: kili.ioMusings: twitter.com/varud<http://twitter.com/varud> About Adam: www.linkedin.com/in/adamcnelson<http://www.linkedin.com/in/adamcnelson> On Thu, Jan 9, 2014 at 11:26 AM, James Mbugua <jgmbugua@gmail.com<mailto:jgmbugua@gmail.com>> wrote: Adam, It might help if you read the CCK report itself on their website. James On Thu, Jan 9, 2014 at 11:23 AM, Adam Nelson <adam@varud.com<mailto:adam@varud.com>> wrote: I guess the US regulators would step in about voice quality if it was bad in certain areas that the market wouldn't want to serve. The theory would be that the spectrum is a public asset licensed to the vendor in order to further the public good - and that part of the license terms are to satisfy the public good. This is why the US landline regulators force telephone companies to service very rural areas at the same price as more economically efficient urban areas. If CCK was saying that all of the operators needed to put masts in Turkana as part of a public good, that would be one thing. But just saying that voice quality is low in general and not backing it up with how that compares to international standards (they surely exist and the article discusses that Safaricom passed such international tests) seems like a pretty weak argument to me. Of course, the writing in the Business Daily article is so muddled that it's hard to tell what's actually going on. --Kili.io - OpenStack for Africa: kili.ioMusings: twitter.com/varud<http://twitter.com/varud> About Adam: www.linkedin.com/in/adamcnelson<http://www.linkedin.com/in/adamcnelson> On Thu, Jan 9, 2014 at 11:14 AM, James Mbugua <jgmbugua@gmail.com<mailto:jgmbugua@gmail.com>> wrote: Adam, Is it standard in other countries or is the QoS a Kenyan/CCK feature? Then it might be a shakedown. James On Thu, Jan 9, 2014 at 11:11 AM, Adam Nelson <adam@varud.com<mailto:adam@varud.com>> wrote: This seems like a shakedown to me. Everybody I know gets Safaricom if they can afford it (otherwise Airtel). The market can handle quality problems and the CCK can help by educating the local markets (i.e. local radio spots discussing carrier quality in each market). --Kili.io - OpenStack for Africa: kili.ioMusings: twitter.com/varud<http://twitter.com/varud> About Adam: www.linkedin.com/in/adamcnelson<http://www.linkedin.com/in/adamcnelson> On Thu, Jan 9, 2014 at 11:07 AM, Walubengo J <jwalu@yahoo.com<mailto:jwalu@yahoo.com>> wrote: ICT secretary Fred Matiang’i has vowed to tie the renewal of Safaricom’s licence to the voice quality checks that show the mobile phone operator is non-compliant. Dr Matiang’i said the government and the Communications Commission of Kenya (CCK) will not negotiate on the voice quality standards. .... “I don’t understand why an operator would like to negotiate a licence condition. There are only two options here, either comply or step out of the business,” Dr Matiang’i told the Business Daily on the sidelines of the launch of the electronic filling of returns by insurers to the Insurance Regulatory Authority. Check more @ http://www.businessdailyafrica.com/Corporate-News/Safaricom-licence-terms/-/... --- my comment? - Safaricom "ina weneyewe" translation for the international viewers "Safaricom has its owners" :-) _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/adam%40varud.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/jgmbugua%40gmail.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. -----Inline Attachment Follows----- _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kimanianthoni%40gmail.... The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. -----Inline Attachment Follows----- _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/jkariuki%40gmail.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. -- James Kariuki Njenga/@karitz (C)+27.72.037.3284 E: jkariuki@gmail.com<mailto:jkariuki@gmail.com> Skype: carice2