Hi,
I believe since Safaricom is making money from all this wrong entries they have no incentive to implement the phonebook access capability on the MPesa menu which MJ promised to have available last year.
Can you imagine the nightmare if you send money to Nairobi City Councils pay bill number instead of Kenya Powers? It would most likely take months to get a reversal, the phonebook lookup for MPesa and all other money transfer services must be made compulsory.
As we move into a cashless society such features need to be put in place including confirmation before transaction is effected.
Regards
Robert Yawe
KAY System Technologies
Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya
Tel: +254722511225, +254202010696
From: Okech <okechjr@yahoo.com>
To: robertyawe@yahoo.co.uk
Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke>
Sent: Wed, 15 September, 2010 11:45:15
Subject: Re: [kictanet] The Safaricom money machine
Hi all,
Good question Barrack and
Bob. My catch on this is that when reimbursing money sent to wron destination the telcos have already done a transaction which is chargeable. To mitigate wrong entries, the telcos require one to be careful on making the entries for the numbers and that is why when using these services (e.g MPESA, ZAP) one manually type the intended recipient's mobile phone number. I'm glad they do not charge for reimbursing.
Regards, Okech JM My
blog
--- On Wed, 9/15/10, Barrack Otieno <otieno.barrack@gmail.com> wrote:
From: Barrack Otieno <otieno.barrack@gmail.com>
Subject: Re: [kictanet] The Safaricom money machine
To: okechjr@yahoo.com
Cc: "KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke>
Date: Wednesday, September 15, 2010, 1:12 AM
Bob, You are meticulous, that is a good question to be answered by the telcos and regulator, sometimes i also wonder when you send an sms it doesn't get to the recipient yet the money is deducted, what is your recourse? Im sure millions of shillings disappear from consumers pockets this way :-).
Best Regards -- Barrack O. Otieno +41767892272 Skype: barrack.otieno
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