Hi, The BPO environment is changing as a result of the financial crisis and the new found American menial work ethic so where do we stand as a destination of choice when even Obama made it clear that no more off-shoring until the unemployment levels reduce substantially. http://www.silicon.com/management/cio-insights/2010/09/30/offshoring-why-ind... So after reading this I am sure you will agree with me that the 2030 targets are not looking as rosy, our model should look at us being the preferred destination for BPO for African countries, we are already seeing it with the central depository system providing custodial services for Rwanda and the NSE working towards making the ATS available to other East African Countries. Regards Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696