@Ngigi

I'm with Tom on this one. I actually don't see how the Dominance conversation has crept  into this discussion :-) 

We have a choice. 

For Mpesa 

1. Airtel Money.

2. PesaLink

3. MULA -  I actually now use Mula for all my bill payments. It's just super useful. Even the Safaricom App that's been launched doesn't hold a candle to Mula. 

4. Orange money.

For Connectivity 

1. Orange

2. Liquid

3. Airtel (by the way there are other parts of this country like Kilifi for example that Airtel has a far better network..

4. Surf by Facebook 😜

5. Zuku

6. JTL 

As Kenyans we simply cannot go back to having this Dominance conversation since we are in a free market and there is choice.

Vote with your wallet, like I have. Safaricom will continue to improve or it will become irrelevant. Think Microsoft, Think Compac, Think Kodak , Think Nokia.

C'mon guys..The market will take care of this issue. And guess what? 

YOU ARE THE MARKET (Chukua control wewe mwenyewe!!) 

Don't punish Safaricom for weakness in competitors and your own 'laziness' :-) to choose a different service provider if you are unhappy with current services. 

Ali Hussein

Hussein & Associates

+254 0713 601113 / 0770906375

Twitter: @AliHKassim

Skype: abu-jomo

LinkedIn: http://ke.linkedin. com/in/alihkassim

Blog: www.alyhussein.com

"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought".  ~ Albert Szent-Györgyi

Sent from my iPad

On 25 Apr 2017, at 10:43 AM, Ngigi Waithaka via kictanet <kictanet@lists.kictanet.or.ke > wrote:

Ali,

Do you now see the wisdom of declaring Safaricom dominant and at least getting 2-3 other players with a sizeable market share to spread the risk?

When Safcom goes down and it will inevitably will at times, the following happens:

1. 80% of the country citizens are without communication

2. 80% of the country's citizens are without access to money & banking services.

3. 100% of the police security & communication system is offline.

We put all our country's eggs in that one basket... and the basket is bound to drop once in awhile....

On 25 Apr 2017 9:35 a.m., "Admin CampusCiti via kictanet" <kictanet@lists.kictanet.or.ke > wrote:

Listers

This issue continues to have serious ramifications. Yesterday Bob, the CEO, made a very impassioned statement on the downtime. I liked the fact that he said there's no excuse for such a thing to happen and that they are working on restoring full services. 

However, I think Bob's statement simply didn't go far enough. We are seeing a different Safaricom - one that seems attuned to the customer and more open that's why I'm disappointed that Mpesa is still down today morning and we have had nothing from Safaricom. A simple use of SMS to update us on an hourly basis is not too much to ask. 

It's clear that Safaricom is now so embedded in our lives that total openness is not only a must it's a Business Continuity Conversation. 

Ali Hussein

Hussein & Associates

+254 0713 601113 / 0770906375

Twitter: @AliHKassim

Skype: abu-jomo

LinkedIn: http://ke.linkedin.c om/in/alihkassim

Blog: www.alyhussein.com

"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought".  ~ Albert Szent-Györgyi

Sent from my iPad

On 24 Apr 2017, at 11:18 PM, Sidney Ochieng via kictanet <kictanet@lists.kictanet.or.ke > wrote:

Safaricom may face sanctions over network outage 

http://www.businessdailyafrica .com/news/Safaricom-may-face-s anctions-over-network-outage/5 39546-3902518-15d86gnz/index.h tml

That one network has this much power over economy is frightening and must be addressed. Today has proven that it's not enough that Safaricom says they won't misuse their dominance, it's enough that if they fail the country slows to a crawl. 

Sent on the move, kindly excuse any typos.

Sidney

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