> On 4 July 2011 11:33, <
amugambi@jambo.co.ke> wrote:
>
>> Even SMs from Safaricom are not being delivered to Orange cdma network yet
>> the sender is being charged. This has been going on since last Friday as
>> that is the day I send someone on the CDMA Network
>>
>> Anyone out there who has experienced the same come forward we take the
>> necessary consumer protection action.
>>
>> Regards
>>
> Given that we are talking about M-PESA in this thread, Is it not rude to
> distract the topic of the thread by bringing in another different issue
> rather than starting its own thread?
>
>>
>> > Hi,
>> >
>> > I am writing this post with a heavy heart as it will likely reverse
>> > gains
>> > that
>> > have been made in the ecommerce and ebanking/mbanking environment.
>> >
>> > A client of mine, who shall remain unnamed for now in typical Kenya
>> > fashion,
>> > runs a site that accepts payments using the mpesa paybill system. Due
>> > to
>> > the
>> > close similarity in various paybill number there has been a tendency for
>> > people
>> > to send money to the account erroneously.
>> >
>> >
>> > As the errors have grown over time the client has had to come up with a
>> > way to
>> > manage the reversals so us to reduce the impact on their operations.
>> Last
>> > week
>> > Safaricom accessed the paybill number's account and initiated reversals
>> > without
>> > notifying them.
>> >
>> > How sure is Safaricom that the person who indicated that they had sent
>> the
>> > money
>> > to the wrong number had not already consumed services? As the post
>> master
>> > general in waiting I am concerned that such action would have negative
>> > effect on
>> > ecommerce as reversal of a transaction based on the request of one party
>> > will
>> > definitely harm the other.
>> >
>> > The reversed transaction still incurs the owner of the paybill number a
>> > cost
>> > that is not reversed, this issue was previously raised with the former
>> > MD
>> > of
>> > Safaricom Mr. Michael Joseph who instructed one of the managers to look
>> > into and
>> > resolve. It has been over 2 years and the issue is yet to be concluded.
>> >
>> > This action also indicates the issue of Safaricom mistreating SME
>> > organisations,
>> > if the error was made with the KPLC or Co-Op Bank accounts would the
>> staff
>> > have
>> > the audacity to make direct reversals on the system?
>> >
>> > I believe the term for such action is blatant impunity that can only
>> > be practised by a monopolistic player in an industry.
>> >
>> > With a heavy heart I send this post hoping that it will act as a wake up
>> > call
>> > both to Safaricom and the regulators (CCK & Central Bank) that we need
>> > better
>> > control and monitoring of the money transfer market otherwise we stand
>> > to
>> > scare
>> > the public which would result in its slow down.
>> >
>> > Regards
>> > Robert Yawe
>> > KAY System Technologies Ltd
>> > Phoenix House, 6th Floor
>> > P O Box 55806 Nairobi, 00200
>> > Kenya
>> >
>> >
>> > Tel: +254722511225, +254202010696
>> >
>> >
>> >
>> >
>> >
>> > ________________________________
>> >
>> > From:Eugene Lidede (Synergy) [mailto:
eugene@synergy.co.ke ]
>> > Sent: 04 July 2011 09:05
>> > To:
robertyawe@synergy.co.ke
>> > Subject: M-PESA irregularities
>> >
>> > Robert,
>> >
>> > As we spoke;
>> > i) Safaricom is now directly manipulating transactions in our
>> > M-PESA
>> > account without our consent or any manner of reference to us. Is this
>> > proper?
>> > (see red circle in picture below)
>> > ii) They never refund monies deducted from us resulting from the
>> said
>> > reversals despite the fact that we are not party to initiating the
>> > “wrong
>> > payments†(see blue circle). These are wrong payments intended for
>> co-op
>> > bank’s
>> > 400200 but instead sent to our 400100.
>> > iii) This issue has been outstanding since October last year during
>> > Michael
>> > Josephs days. Safaricom has refused to sort it out. Several emails to
>> > their
>> > M-PESA department regarding this issue have gone unanswered even those
>> > specifically addressed to the referenced Caroline lady.
>> > iv) With the deteriorating relationship, it might be time we
>> considered
>> > PesaPal, ZAP and Orange money seriously as a payment platform for our
>> > retail
>> > subscribers
>> >
>> >
>> >
>> >
>> >
>> > Regards
>> >
>> >
>> > Eugene Lidede | Chief Technology Officer | Synergy Systems Limited
>> > 6th Floor, Phoenix House, Kenyatta Ave. | Cell: +254 721 289497/476367
>> |
>> > Tel:
>> > +254 20 2113163
>> >
live.mystocks.co.ke |
www.propertykenya.com |
www.mystocks.co.ke
>> > Outstanding Online Investment Content Provider 2009– Computer Society
>> of
>> > Kenya
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>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>> for
>> people and institutions interested and involved in ICT policy and
>> regulation. The network aims to act as a catalyst for reform in the ICT
>> sector in support of the national aim of ICT enabled growth and
>> development.
>>
>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>> online that you follow in real life: respect people's times and bandwidth,
>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>> not spam, do not market your wares or qualifications.
>>
>
>
>
> --
> with Regards:
>