Listers,
Allow me to be the devil’s advocate. I suppose the problem
here is not that 3G doesn’t work, rather its that Safaricom are a victim
of their own success. South C seems to be a hot issue here similar to the
experience those in Gitanga road/ James Gichuru areas used to experience a
while back and I may be wrong but these are isolated cases. One of the
challenges I understand they have had is getting a suitable location for their
BTSs in some of these locations i.e area behind the Junction. I am sure they
could do better though by deploying stronger radios from the nearest BTSs in
these problem spots. Maybe boosters would help too but then again the owners of
buildings in these areas must cooperate with Safaricom.
I can say am one happy user and I am sure we aren’t few.
Think about it, we have seen worse days than these.
All the best though Mr. Yawe or is it (Yahweh).. J
My two cents.
EK
From:
kictanet-bounces+emmanuel.khisa=kadet.co.ke@lists.kictanet.or.ke
[mailto:kictanet-bounces+emmanuel.khisa=kadet.co.ke@lists.kictanet.or.ke] On
Behalf Of Sam Gatere
Sent: Tuesday, March 09, 2010 10:44 AM
To: emmanuel.khisa@kadet.co.ke
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] 3G My foot
Brian,
I echo your frustration on 3G at home... It's quite something (when it works)
:( however the last time I made an attempt to contact customer support I was in
a bind since i'm an Zain. Do they have a universal helpline for Data users who
are not on Safaricom? the long and short of it is I had to get someone who
works there to get someone else to get a techie to call me back and then I got
some help. My big question is what about "Wanjiku and the Watus?" who
do not know that someone who will tell someone to get you some support?
SammyG
On Tue, Mar 9, 2010 at 9:10 AM, Tony Wainaina <awainaina@gmail.com> wrote:
Hi,
Bob,
How is the connectivity now. Please let me know if the connectivity problem was
resolved..! i am almost signing a contract with safaricom for connectivity in
south C. This is of great concern to me.
Regards
I'll send you the email privately of someone who can help,
sorry about your woes, but having provided Internet services for over 11yrs I
know that tweaking and optimization is a critical aspect for any service
provider, but customer service are not always effective in liaisong with the
engineers responsible, bear with them and give them a chance to do their job
(the engineers)
Mblayo
Sent from my iPhone
Hi,
I have talked to them and all we get are promises, I have raised this issue
multiple times over the past 6 months with no progress.
What is more annoying is that this problem is with all the providers, I wonder
who monitors there network coverage especially when their advertisements
indicate that nairobi is fully covered. At least you and I can call and
explain the technical details to the techies are the providers but what about
wanjiku?
Regards
PS. Kenya must be the easiest place to do business where the client
actually analysis your problems and even provides solutions for free.
Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya
Tel: +254722511225, +254202010696
From: Brian Longwe <blongwe@gmail.com>
To: robert yawe <robertyawe@yahoo.co.uk>
Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke>
Sent: Mon, 8 March, 2010 12:15:02
Subject: Re: [kictanet] 3G My foot
I sympathize with you. I have had similar problems with
Safaricoms 3G service in my residential area, but when I engaged with
Safaricoms tech personnel And reported the issues, I was amazed at the speedy
response and quick turnaround in terms of optimizing the 3g in my area (it took
less than 1hr to solve a problem that had been hounding myself and others in
the same area for 4 days).
I would suggest that you get in touch with their support,
provide them with detailed information regarding the problem, eg latency
between packets on a traceroute, GPS coordinates of your location etc...
Mblayo
Sent from my iPhone
Hi,
I had another horrible experience trying to work from home again this weekend
after Safaricoms the 3G services was was unavailable in the South C and the
edge service is literally the edge of the service I could not even refresh a
yahoo mail page.
Just out of curiosity was don't the mobile companies outsource their network
optimization business to the level of having providers invest in the equipment
in exchange for a share of revenue from the traffic that they pass
through.
As consumers we are charged based on utilisation so the mobile companies don't
need to change their tariff structures to accommodate the booster and
repeater providers. Hopefully after they have tested this model in the
urban areas they can use the same model to better cover the rural areas.
On the other front is the excessive advertising spend my Telkom on the issue of
wired services, when are they likely to make this available outside the CBD as
their are no copper cables in the residential areas or does Orange think that
all our Nyumbas are in the CBD?
Have a bandwidth available week
Regards
Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya
Tel: +254722511225, +254202010696
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Regards
Tony Wainaina
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