Listers, Yet again my post has been hijacked and the message I was trying to get across has been watered down to the level of irrelevance. It is my strong believe that this is done intentionally by certain forces, more like how the two principles and their ilk have a way to divert an entire nation from an issue of national importance to nonsensical side shows like the launch of a drought hot line. If you need to raise an issue about service by a provider please start your own post, it does not cost you anything, as it allows multiple discussions to go on unabated. To follow up on my original well intended none rant post it has come to my knowledge through well informed sources at Safaricom whose names I refuse to divulge that Bob Collymore has really arrived just that he opted to cleanup the house before inviting in the public. I do not want to be preposterous by assuming that my post had anything to do with his actions, he was already in motion just that he had not left the station. Some of the issues that indicate the arrival of Bob are; 1. Managers will be required to spend at least one day a month at a customer service center so as to get a better appreciation of the organisations activities. I hope this will enable them to realise that we have been issued with receipts that are denominated in US Dollars 2. No more managers only meals and coffees they are expected to use the cafeteria like all the rest, Njuguna's will definitely be seeing some increased pre-mututho activity. 3. The private lifts and VIP keys are to be or where withdrawn from the Managers so that they can rub shoulders with the commoners and hopefully appreciate that they make money at less than a dollar per transaction. 4. There has been a major reshuffling of personnel and realignment of the operations, there is also a new system being installed to harmonise the billing and management of all data services which should mean that soon I will receive a single bill for all my postpaid services. 5. I also suspect that the customer service for both Safaricom and Safaricom Business are being unified which should result in me saving the cost of calling the none toll free WiMax support line. 6. Wishful thinking, Bob Collymore is planning to delete his twitter account. Now if only those who opted to hijack my post had not Safaricom would most likely have been able to provide us with a structured response but because the gist of the post got buried in unrelated responses I was left high and dry. I repeat yet again that the reason we all rant and rave about Safaricom is because they are big and beating them makes a loud noise and also that when we do make a noise they respond positively. I can now buy data bundles for my remotely placed devices saving me the headache of climbing up masts. On the issue of what should be posted I would like to remind us all that the greatest achievement are based on mob activity such as Saba Saba, Egypt, Tunisia and the Boston Tea Party. People must first be allowed to vent so as to exhaust their physical energy after which they can settle down and use their brains which is the state you need us to be in to discuss policy so lets not cut the branch we are sitting on Regards "Sijalipwa, bado" - A gun for hire I am not. Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696