[kictanet] Telkom/Orange shoddy/unresponsive service

Dear listers, Our organization invested in fixed wireless lines as part of a recent office move. We have been struggling to have Telkom convert the lines from pre to post paid and despite having paid the requisite fees - Kshs 10,000 per line, we are still struggling to have this done, almost a month later. They claim they have done it but we have protested it has not been done, since we are the users of the services - a contest of sort of their word against ours. All the contacts we have had, have stopped answering our calls and responding to our emails. Is there anyone from Telkom/Orange on list who would care to respond and have this fixed for us? Seems old habits die hard. Joseph