I think this is a quality of service issue….and
therefore a bigger debate.
Edith
From: Odhiambo
Washington [mailto:odhiambo@gmail.com]
Sent: 28 February 2008 15:56
To: Edith Adera
Cc: KICTAnet ICT Policy
Discussions
Subject: Re: [kictanet] SMS
Service by the 2 Operators
On Thu, Feb 28, 2008 at 2:20 PM, Edith Adera <eadera@idrc.or.ke> wrote:
Mobile Operators,
Is there any particular
reason why about 70-80% of sms are not being delivered in the last 1 month or
so?
I thought this applied to me alone:-)
However, are there representatives of mobile operators (who are at the level of
addressing such matters) on this forum?
I remember one request that we should not expect MJ to be at such a level, so
maybe you could just call 200 for Safaricom and 700 for Celtel.
However, I must note one point even if it offends others: Celtel Customer care
is better in response and problem resolution so I am positive they will address
your issues adequately, and to your satisfaction. I've experienced this since
2000. My experience with Safaricom has been painful, especially with support,
but mostly with their billing.
--
Best regards,
Odhiambo WASHINGTON,
+254733744121/+254722743223
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