Subject: Re: [kictanet] Safaricom daily bundles
Dear all,
This is not just a recent thing. A couple of months ago I subscribed to their daily Internet service as I occasionally, particularly when in traffic, use my phone to check email etc. I then tried to unsubscribe when traveling out of the country but could not. Every time I tried, the message was the service is down and that I should try later. When I called their customer service, they told me I should do it myself. It was not about two weeks later, when I was actually out of the country, that I managed to unsubscribe. Unfortunately, I had by that time run out of credit. I thought I was being defrauded. I hope Safaricom is not doing this intentionally.
George
> Robert,
>
> You're not alone! This is an issue that Safaricom should resolve quickly!
> We miss those days when we would get prompt response from Safaricom!
> even on this list.
>
> A lot Kenyans are losing money this way - consumers are not
> effectively protected in this country! Pertinent information is hidden
> in places not easy to get even by literate and techy users, how about
> illiterate, non-techy users!
>
> I wonder why Consumer issues are never taken seriously!
>
> Edith
>
> From: kictanet-bounces+eadera=
idrc.or.ke@lists.kictanet.or.ke> [mailto:
kictanet-bounces+eadera=
idrc.or.ke@lists.kictanet.or.ke] On
> Behalf Of robert yawe
> Sent: Thursday, October 27, 2011 9:43 AM
> To: Edith Adera
> Cc: KICTAnet ICT Policy Discussions
> Subject: [kictanet] Safaricom daily bundles
>
> Hi All,
>
> Seems the case against a blogger has dampened the activity on the list.
>
> That's beside the point, I recently got a SMS about the Safaricom
> daily data bundle, which to the best of my knowledge I did not
> subscribe to as I do not use my phone for browsing (actually I have a
> separate phone for such activities).
>
> I assumed that the message was in error so I ignored it just to
> realise a few days later that the service was being renewed every day
> so I dialled the request code *544# to unsubscribe from the service
> just to find that the option does not exist on the menu.
>
> I then called 200 for assistance to be told that the item is not on
> the menu but that I should type "98" to get the option, we expect
> better from Safaricom can someone please resolve this issue a.s.a.p to
> prevent some of us from blowing the issue to the required proportions.
>
> Regards
>
> Robert Yawe
> KAY System Technologies Ltd
> Phoenix House, 6th Floor
> P O Box 55806 Nairobi, 00200
> Kenya
> Tel:
+254722511225,
+254202010696>
>
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from time to time through an effective implementation of the Quality
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