On Thu, Feb 28, 2008 at 6:55 PM, Michael Joseph <MJoseph@safaricom.co.ke> wrote:

I understand your frustrations. But being a technical person (I assume) you know that things go wrong sometimes. Even my desktop which is not tampered with day to day sometimes just does not work for some reason.

 

The cutting over to the new IN was a massive and complex undertaking (not done many times for sure) and although we have had some problems – most notably with SMS deliveries – it was done, by our standards, quite smoothly. Can you imagine transferring over 12 million customer records, profiles and balances in 4 hours!

 

The problem with sms was if you were out of coverage or had your phone off for some time the SMSC "lost" you. we hope we have solved the problems now.

 

Regards,

 

Michael

 

CEO

Safaricom Limited


Thank you, sir, for the clarification. I understand you and I do agree with you that things do go wrong unexpectedly.
Thank you so much for your time.


-
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
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