This issue continues to have serious ramifications. Yesterday Bob, the CEO, made a very impassioned statement on the downtime. I liked the fact that he said there's no excuse for such a thing to happen and that they are working on restoring full services.

However, I think Bob's statement simply didn't go far enough. We are seeing a different Safaricom - one that seems attuned to the customer and more open that's why I'm disappointed that Mpesa is still down today morning and we have had nothing from Safaricom. A simple use of SMS to update us on an hourly basis is not too much to ask.

It's clear that Safaricom is now so embedded in our lives that total openness is not only a must it's a Business Continuity Conversation.

Ali Hussein

Hussein & Associates

+254 0713 601113 / 0770906375

Twitter: @AliHKassim

Skype: abu-jomo

LinkedIn: http://ke.linkedin.com/in/alihkassim

Blog: www.alyhussein.com

"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi

Sent from my iPad

On 24 Apr 2017, at 11:18 PM, Sidney Ochieng via kictanet <kictanet@lists.kictanet.or.ke> wrote:

Safaricom may face sanctions over network outage

http://www.businessdailyafrica.com/news/Safaricom-may-face-sanctions-over-network-outage/539546-3902518-15d86gnz/index.html

That one network has this much power over economy is frightening and must be addressed. Today has proven that it's not enough that Safaricom says they won't misuse their dominance, it's enough that if they fail the country slows to a crawl.

Sent on the move, kindly excuse any typos.

Sidney

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