I have never waited for that long but for a service provider to ask you to wait for 48 hrs is ridiculous. This is a service people are paying for dearly and not a favor. Could this be a question of demand outstretching the supply? Safaricom should be honest with its customers. Akich Kwach ----- Original Message ----- From: "Cecilia Matanga" <cecilia@parliaments.info> To: <kwach@archway-productions.com> Cc: "KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke> Sent: Thursday, August 26, 2010 1:46 PM Subject: Re: [kictanet] Deteriorating Safaricom or simply broken systems??
Got excited when I received a call from CC thinking oh am getting my shillings back, but alas he wasd calling to tell me that I should never proceed to use a service without getting a confirmation first. So yes I did send a message to activate for bundles but I should have waited for 48hours for confirmation. So it seems we not all so lucky Odhiambo. I bought a service I didn't get but instead was given one I didn't want? I then wonder....
On 8/26/10, Odhiambo Washington <odhiambo@gmail.com> wrote:
On Thu, Aug 26, 2010 at 10:45 AM, Brian Munyao Longwe <blongwe@gmail.com>wrote:
Hi Washington,
On Thu, Aug 26, 2010 at 10:39 AM, Odhiambo Washington <odhiambo@gmail.com>wrote:
Hi Brian,
I beg to disagree with your supposition that these are "mundane and rather trivial issues". Safaricom does not sell vegetables at Gikomba, nor Mandazi at Kibera. This is their core business and if anything goes wrong with these, as one Harry Truman, put it decades ago, the buck stops with one, Michael Joseph!
PS: MJ - Thank you so much for taking up this issue.
Both you and I have run online service operations - these kind of issues do *not* need the CEO to spend his time on - unless things have deteriorated to abyssmal levels.
Nevertheless his attention is much appreciated.
I am happy to report that after MJ's intervention, Safaricom has * "indemnified"* me on the case(s) that I complained about. To be precise, I got refunds for the amounts used "out-of-bundle" when their systems delayed in allocating me the bundles I had purchased.
I'd also like to publicly acknowledge their apologies, received from Muthoni Karimi and Jack Siperia.
I feel much better now, as a Safaricom customer, because I have been treated right, thanks to MJ.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
-- Sent from my mobile device
Cecilia Matanga Programme Officer Africa i-Parliaments Action Plan UNDESA Nairobi - Kenya Mobile : +254-718568154 Telephone : +254-20-374 9892/3 Fax : +254-20-374 9894
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