Great BPO opportunity yes, but suppose that criminally untrained campusarian on night shift at this busy call centre retorts (to Walu at 2 am;-) "ah ha! ...you said you are calling from where exactly? How do the suspects look, you said they are carrying dangerous weapons? please elaborate..." Worse still, the BPO company belongs to rival economic tribe? => Privatised security Mama Mia! Perhaps trained policemen are more likely to zoom in on attackers equipped with "extra info" than civilian workers at the call centre? Efficiency model is superb, but maybe essential public services are best left to specialised persons? BTW, were police landlines fully restored? if not, who then will settle the BPO bills? Michuki, I like this one! --- Michuki Mwangi <michuki@kenic.or.ke> wrote:
John Walubengo wrote:
In other words, all our BPO strategies must
recognise our
inadequacies precisely in some of the services u mention (the value chain) and ugrade them accordingly
What i would be pleased to see is a way of monetizing the services that emanate from the front end. Thats the only way the back end would upgrade itself through investment.
The only way it will be successful is if there is a business case. IMHO the key is volume which is equal to the Kenyan population that can dial 999 from any telephone.
The simple opinion of it that for each 999 call made (prank or not), a service provider who responds and attends to the call generates revenue - that would possibly make a business case worth considering.
Just thinking out loud! :)
Regards,
-- Michuki Mwangi KENIC
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