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Re: [kictanet] Airtel Misleading Customers
by Peter Wakaba 16 Sep '15

16 Sep '15

Listers, This matter has now been brought to a very satisfactory conclusion after engaging with the very helpful customer care at Airtel. Much obliged for the help from Dick Omondi. In hindsight how I wish all our service providers were as responsive and helpful.

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Re: [kictanet] Airtel Misleading Customers
by Consumers Federation of Kenya (COFEK) 16 Sep '15

16 Sep '15

Dear Mr Kivuva, Excellent. Precise and to the point: The affected MNO must show cause why the regulator (CA) should not apply relevant regulations to punish it for the unethical business practices. Naturally, offences against the State (the public) cannot be forgiven by the DPP (it’s only the Courts or regulator/Tribunal). Thank you. David Kedode Program Officer www.cofek.co.ke <http://www.cofek.co.ke> From: Mwendwa Kivuva [mailto:[email protected]] Sent: Wednesday, September 16, 2015 12:22 PM To: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke> Cc: Consumers Federation of Kenya (COFEK) <hotline(a)cofek.co.ke> Subject: Re: [kictanet] Airtel Misleading Customers Let me weigh in on this, and respectfully disagree with some listers. This issue is not about Wakaba despite all emotion shown by all parties. The issue is 1. if "Airtel has used unfair and illegal business practices" to lure clients. 2. If service providers abuse their trust on clients and how they can be reigned in. >From the posts, COFEK has alluded to having received several complaint of the same nature from Airtel customers. This is indeed a case that should be taken to the next level even if some clients recant their evidence. It's a matter of importance to the general consumers, not individuals. And COFEK is not under trial here, so issues of Subaru Kenya, and membership of joining COFEK are just side shows. Regards Dear All, Good afternoon. Over and above What Mr Kioko has said, we appreciate Mr Wakaba for giving us enough publicity on this respected list – which we keenly follow but rarely comment! We, however, feel that Mr Wakaba is being diversionary and shadow-boxing as a pawn in wars reasonably beyond him. They are for the MNO. Why is he concealing the “how” of how his complaint was reportedly “brought to a very satisfactory conclusion …”. Was he compensated? Was it an apology? Was it ….? How does Cofek come in? Does he have a single complaint on Cofek? Or he is complaining by proxy? Cofek is registered as a membership Federation under Societies Act, Cap 108(Sec10). Subscriptions are a major revenue stream. How does someone owning a Subaru (as one described be one Njoki Chege) and taking it to a major garage be unwilling to pay subs to be assisted? Besides the law requires the same. How can a top journalist like Mr Wakaba be unable and or unwilling to pay an equivalent of Sh500 per month (Sh6000 annual subs) yet he has unrealistic expectations of us as though we are taxpayer-funded? How do we pay rent, staff or office operations? Be that as it may, we go out of our way, daily, to answer phones, (email/twitter) questions, advise and even take up litigation for those who genuinely cannot afford our subs. We end up paying costs for a few lost cases. On overall consumer policy and regulatory issues, we assist all consumers including Mr Wakaba! For Mr Wakaba’s comfort, we have disengaged him on our Twitter account hoping that helps. Back to the main issue: We will soon compile a report and pass to the regulator. If necessary, it may be shared here. We hope that we will be pushed to comment again, here, on this matter. Hope it rests there. Thank you all. Kind regards David Kedode Program Officer www.cofek.co.ke <http://www.cofek.co.ke> From: kictanet [mailto:kictanet-bounces+hotline <mailto:kictanet-bounces%2Bhotline> =cofek.co.ke(a)lists.kictanet.or.ke <mailto:[email protected]> ] On Behalf Of Bernard Kioko via kictanet Sent: Wednesday, September 16, 2015 10:54 AM To: The Consumers Federation of Kenya (Cofek) <hotline(a)cofek.co.ke <mailto:[email protected]> > Cc: Bernard Kioko <bkioko(a)bernsoft.com <mailto:[email protected]> > Subject: Re: [kictanet] Airtel Misleading Customers Peter, With utmost respect to you and COFEK, here is my view. For a second ignore COFEK in this. Consider the rest of us. You came here and raised an issue and you gave details of that issue. You say, the issue has been resolved. Fair enough and we are glad you got a solution. Please tell us what the resolution was because it would be good for us to know and it’s also the spirit of forums like this. Is this a difficult thing to ask for? Was the resolution subject to confidentiality in which case we can respect that by letting go? Also, the more you refuse to disclose the resolution to your issue, the more you justify COFEKs view and sentiments (which to me seem to habor details I am not interested in). Just my view. Regards From: kictanet [mailto:[email protected]] On Behalf Of Peter Wakaba via kictanet Sent: Wednesday, September 16, 2015 10:43 AM To: bkioko(a)bernsoft.com <mailto:[email protected]> Cc: Peter Wakaba Subject: Re: [kictanet] Airtel Misleading Customers Washington, the last time I had issues with a telco, It was Safaricom and it was an office connection. At that point I had both an Telkom Kenya connection and a safaricom one. I raised the issue of quality of the connection here despite not having been the person who penned the lease but rather the user. That was taken offline too and I do not remember anyone even batting an eyelid. Three years later, i can tell you that because of the quick response from Safaricom then, they now have a dedicated long term contract for a fiber connection from a Chinese Multinational who is a heavy bandwidth consumer. That is what good service is supposed to do. lock in clients. Maybe that is what COFEK is trying to do. Carve its own niche. On Wed, Sep 16, 2015 at 10:36 AM, Peter Wakaba <peterwakaba(a)gmail.com <mailto:[email protected]> > wrote: Now I am being called selfish for trying to get solutions to my problems. I do no think that me feeling and saying that my issue has been resolved should present a problem. That COFEK should try and push me to the wall because I am saying my issue has been resolved is grossly unfair. While I understand that this is an issue bigger than just me, this is where I am coming from: In the past I have referred to COFEK a friend who took his car to Subaru Kenya for service after an advertised offer and the mechanics there messed it up and he incurred huge extra repair costs. COFEK demanded that he first register with them and acquire membership before they could take up his issue. This costs money. We declined and handled the issue in a different way. So if I had caved in the first instance on this issue and COFEK would we be reading from the same script? Would COFEK also ask me to become a member before resolving assisting in resolving my issue? (they have actually done that in the above posts). Are they actually taking us back to where we started? Is COFEK now trying to mislead Kenyans to register membership with them (subscription with cost implications) so as to get their complaints handled? What about other Kenyans who have no money to pay for membership and have unresolved issues? Why continue using me( even tagging me to their post on twitter)? What are they hoping to stir up? I have repeatedly said, MY ISSUE HAS BEEN RESOLVED. I DO NOT WANT COFEK ASSISTANCE NOW. IF AND WHEN I DO, GENTLEMEN BELIEVE ME, I KNOW WHERE TO FIND YOU AND I WILL PUT MY CASE ADEQUATELY. i hope then you will be as militant and eager to assist me. If this issue is not about me, and is about the general public there are many ways of dealing with this without making me or anyone else look bad. While I do not even purport to speak for Airtel, they have handled my issue to my satisfaction. Again...The fact that I was able to get my issue resolved should not be used to demonize me. On Tue, Sep 15, 2015 at 7:57 PM, Consumers Federation of Kenya (COFEK) via kictanet <kictanet(a)lists.kictanet.or.ke <mailto:[email protected]> > wrote: Thanks Mr Odhiambo, You are absolutely right and very balanced. It will be wrong if a respected corporate entity of the stature of Airtel attempts to wash a public interest matter under the carpet. We have seen a separate written appeal from a senior Airtel officer asking an organization to register Airtel Money. Other consumer complaints are coming after we placed a request on our website. So it appears it is a policy by Airtel to interest people to sign up for Airtel Money. This is NOT wrong. It is welcome. What is very wrong is the phone call deception (initiated by Airtel) – as Mr Peter Wakaba initially put it – alleging that it is a requirement by CA. Too many UNSUSPECTING consumers would fall victim. Consumer rights law obligate service providers to provide credible and sufficient information for consumers to gain full benefit from their goods and services: To enable freedom of choice. It was also wrong for the distinguished Airtel representative to only choose respond to Mr Wakaba, yet the matter had been publicly raised. Naturally that would breed legitimate suspicion and fear for potential ill will – which might not necessarily be the case with Airtel. This matter shall, therefore, only be put to bed/rest if Airtel fully responds, owning up what it can. Until then, we will flag it as an unresolved corporate integrity issue. That has little to do with Mr Wakaba. Kind regards David Kedode Program Officer www.cofek.co.ke <http://www.cofek.co.ke> From: kictanet [mailto:kictanet-bounces+hotline <mailto:kictanet-bounces%2Bhotline> =cofek.co.ke(a)lists.kictanet.or.ke <mailto:[email protected]> ] On Behalf Of Odhiambo Washington via kictanet Sent: Tuesday, September 15, 2015 7:30 PM To: The Consumers Federation of Kenya (Cofek) <hotline(a)cofek.co.ke <mailto:[email protected]> > Cc: Odhiambo Washington <odhiambo(a)gmail.com <mailto:[email protected]> > Subject: Re: [kictanet] Airtel Misleading Customers I think the issue has been sorted too, but not fully and the way we expected - no, the way I expected.. However, if there was another member who experienced the same and still doesn't have it sorted, I am very sure they'd ask Peter Wakaba to direct them to where they could also get help. In his original post, Peter presented the issue like something that was of a general nature and wasn't quite specific to him. Actually, I can infer that he'd hoped someone else had experienced the same and would shed some light. Read the subject - "Airtel Misleading Customers". The subject itself disqualifies the issue from being only personal. And this is where COFEK comes in, much as Peter expressly says he doesn't trust them. However, think about the 'mwananchi wa kawaida' - if they had the same problem. Would they get easily assisted. I think Peter is being selfish here. To him, once he's sorted out, noone else matters. Well, he's being a typical Kenyan who doesn't care about the other as long as they are comfortable. You know the same reason Kenyans cannot manage to push the govt to a corner on issues affecting everyone? Because some of those 'everyone' don't feel the real pinch and so believe they are not exactly affected. I am siding with COFEK on this debate. One, because it was about Airtel Misleading Customers and two because we need solutions that transcend our personal interests. Universal solutions. On 15 September 2015 at 19:19, Barrack Otieno via kictanet <kictanet(a)lists.kictanet.or.ke <mailto:[email protected]> > wrote: Ehe, Sounds like a bulfighting match in Ikolomani. Gentlemen take it easy, i think the issue has been sorted. Regards On Sep 15, 2015 6:26 PM, "Consumers Federation of Kenya (COFEK) via kictanet" <kictanet(a)lists.kictanet.or.ke <mailto:[email protected]> > wrote: Dear Mr Wakaba, That is fatally incorrect. Read the entire text. Scroll to page 2 and or read this link for page: <http://www.cofek.co.ke/index.php/news-and-media/1387-is-airtel-tricking-sub…> http://www.cofek.co.ke/index.php/news-and-media/1387-is-airtel-tricking-sub… We are a credible, fearless, responsible and highly professional consumer watchdog. We even invited Airtel to give its’ version as a right of reply. Regrettably, we reserve the right not to respond to your earlier emotional mail. If you read again, we have no problem with you if you choose to recant and or feel a complaint is solved to your own standards. But we certainly have unresolved issues with the service provider. We look at wider public interest. We invite your membership. In the meantime, do not hesitate to contact us for any other consumer challenge. We are here for you! Good evening Kind regards, David Kedode Program Officer <http://www.cofek.co.ke> www.cofek.co.ke From: kictanet [mailto: <mailto:kictanet-bounces%2Bhotline> kictanet-bounces+hotline= <mailto:[email protected]> cofek.co.ke(a)lists.kictanet.or.ke] On Behalf Of Peter Wakaba via kictanet Sent: Tuesday, September 15, 2015 5:52 PM To: The Consumers Federation of Kenya (Cofek) < <mailto:[email protected]> hotline(a)cofek.co.ke> Cc: Peter Wakaba < <mailto:[email protected]> peterwakaba(a)gmail.com> Subject: Re: [kictanet] Airtel Misleading Customers Listers,so COFEK has gone on to publish just the first part of my post, without any reference to the latter parts where Airtel came in to try and sort out the matter and my indication that the matter was dealt with. I am beginning to see a pattern and a sinister motive here. On Tue, Sep 15, 2015 at 12:56 PM, Peter Wakaba <peterwakaba(a)gmail.com <mailto:[email protected]> > wrote: I note with a lot of concern the emotive nature in which my original post has been taken. to answer all the questions raised: I had a real issue and a real complaint. I raised it on this platform because I know I could get quick and efficient redress through this forum. Airtel has handled my complaint in a very efficient and professional manner and the matter has been resolved to my satisfaction. How I wish I had as much trust in COFEK forums and avenues to try and get them to assist me get redress. As we can all see, a consumer with 'egg all over his face' could hardly merit COFEK's attention. It is not only grossly unfair and unprofessional for COFEK to try and hijack my post for their own ends, it is also blatantly opportunistic and characteristic of the ambulance chasing nature and tactics that has so far characterized their operations to the extent to which i have interacted with them. (A friend and I have interacted with you (COFEK) on a different matter and that did not end well) To insinuate that my complaint was fabricated and to then take a militant approach to the issue to try and railroad me to lodge a complaint with them will not work. while I respect COFEK CEO Mr Mutoro and the organization which he runs, the approach taken by Mr. Kedode is of a personal nature and makes the issue about me and goes to obfuscate the original intention of the entire post. In fact, the approach taken by COFEK here is characteristic of the lazy nature of many Kenyan organizations, government and regulator included who sit back and wait for consumers to raise complaints then jump on that bandwagon, rather than holding regulators and operators in the various sectors to abide by global best practice and the parameters as set out in regulations and licenses. I not only expect Mr Kedode to apologize forthwith for his insinuations and name calling but I also expect him to explain to the list why he is questioning my integrity here and then tell us what they are proactively doing to ensure that mobile phone consumers are getting proper service without waiting to 'jump' on other peoples complaints. While I appreciate the work done by this organization, to work with COFEK or not is a choice a person makes and my choice has been not to. And Mr. Kedode just so you know, the reason I am on Airtel and not on safaricom, which is now my secondary line after having owned the sim card for over a decade is because, I cant even begin to expect from 'Safcom' the kind of affordability and efficiency that I am getting from Airtel, the fact not withstanding that I am on first name basis with people over there too. That being said, I however expect COFEK will continue to make this post about me. I shudder to think how I might have to further engage with THEM after all that 'rotten egg' on my face There are a myriad issues and bigger battles waiting for COFEK to pick up and run with without picking fights with minions like me over me trying to sort out my issues and challenges. On Mon, Sep 14, 2015 at 2:14 PM, Ali Hussein via kictanet <kictanet(a)lists.kictanet.or.ke <mailto:[email protected]> > wrote: David and the Consumer Federation I must protest. My point was not to allude what you have said. In my humble opinion there is absolutely no problem with raising issues of customer complaints on lists like this and/or on social media. Mine was to sensitive all of us of the missed opportunities coming from treating the issue of customer service subjectively and through people we know. For you to twist my post for whatever purpose is wrong and out of context. Ali Hussein Principal Hussein & Associates <tel:%2B254%200713%20601113> +254 0713 601113 / <tel:0770906375> 0770906375 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim Blog: www.alyhussein.com <http://www.alyhussein.com/> "Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi Sent from my iPad On Sep 14, 2015, at 1:48 PM, Consumers Federation of Kenya (COFEK) <hotline(a)cofek.co.ke <mailto:[email protected]> > wrote: Thanks Mr Hussein, Exactly our point, sir. It is euphemism for cover-up. Sadly, this is how we compromise ourselves and the interest of other consumers. Mr Wakaba went out (in detail) to describe how Airtel made him unhappy. Apparently, he is mute over how they have made him possibly “happy” or “too scared to speak out”. Eventually, both Airtel and the complainant remains with a (rotten) egg on their faces! It is a matter of integrity here. We are watching both Mr Wakaba and Airtel to come clean. Or else we will be seen to be using this List to advance wrong interests. Regards David Kedode Program Officer <http://www.cofek.co.ke> www.cofek.co.ke From: kictanet [ <mailto:[email protected]> mailto:[email protected]] On Behalf Of Ali Hussein via kictanet Sent: Monday, September 14, 2015 11:32 AM To: The Consumers Federation of Kenya (Cofek) < <mailto:[email protected]> hotline(a)cofek.co.ke> Cc: Ali Hussein < <mailto:[email protected]> ali(a)hussein.me.ke> Subject: Re: [kictanet] Airtel Misleading Customers Peter Great to hear you were sorted. I however have a problem with that. And its a problem across most of our organisations. This is one of Customer Service. And its a culture we must inculcate in our teams. I don't need to speak to a Dick Omondi, (Airtel), Steve Chege (Safaricom) or Mohammed Jeneby (Zuku) to get service. Imagine how many Kenyans are out there who don't know the above and their equivalents in Corporate Kenya? Regards Ali Hussein Hussein & Associates Tel: <tel:%2B254%20770%20906375> +254 770 906375/ 713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: <http://ke.linkedin.com/in/alihkassim> http://ke.linkedin.com/in/alihkassim Blog: <http://www.alyhussein.com> www.alyhussein.com Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with. On Mon, Sep 14, 2015 at 9:41 AM, Peter Wakaba via kictanet <kictanet(a)lists.kictanet.or.ke <mailto:[email protected]> > wrote: Listers, This matter has now been brought to a very satisfactory conclusion after engaging with the very helpful customer care at Airtel. Much obliged for the help from Dick Omondi. In hindsight how I wish all our service providers were as responsive and helpful. _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke <mailto:[email protected]> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke <mailto:[email protected]> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/peterwakaba%40gmail.c… The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke <mailto:[email protected]> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmai… The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke <mailto:[email protected]> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/odhiambo%40gmail.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 "I can't hear you -- I'm using the scrambler." _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke <mailto:[email protected]> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/peterwakaba%40gmail.c… The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _____ <http://bernsoft.com/img/logo.jpg> This e-mail and any attachments may contain information that is confidential, legally privileged and protected by law and is intended for the sole use of the named recipient(s). Any unauthorized review, use, or disclosure or distribution is prohibited. Any liability (in negligence or otherwise) arising from any third party acting, or refraining from acting on any information contained in this email is hereby excluded. If you are not the intended recipient, please delete the contents and notify the sender immediately; do not disclose the contents to any other person, use it for any purpose or store or copy the information in any medium. Whilst our e-mails are checked for viruses, we cannot guarantee that this message or any attachment is virus free, does not contain malicious code or is incompatible with your electronic system and the Company does not accept liability in respect of viruses, malicious code or any related problems that you might experience. For further information about us, please contact us at the address indicated below. Bernsoft Interactive Limited - P O Box 15177-00100 Nairobi - Tel: +254 722 929192 Email: admin(a)bernsoft.com <mailto:[email protected]> Web: www.bernsoft.com <http://www.bernsoft.com> _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke <mailto:[email protected]> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kivuva%40transworldaf… The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.

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Re: [kictanet] US Copyright Alert System
by Marcus Cicero 15 Sep '15

15 Sep '15

The flaws in systems built around this concept are many and have been widely documented ranging from effectiveness, privacy concerns and even the legality. Australia and the United States are perfect case studies of how such systems have failed in the "war on piracy". IMO copyright holders need to work better with consumers if they wish to protect their content. -------- Original Message -------- Subject: [kictanet] US Copyright Alert System Time (UTC): September 15 2015 4:01 pm From: kictanet(a)lists.kictanet.or.ke To: marcus.cicero(a)protonmail.ch CC: bkioko(a)bernsoft.com Interesting Read: The Copyright Alert System (CAS) is a private system for alerting, educating, and punishing subscribers of five major Internet service providers in the United States of America, based on accusations of the use of BitTorrent and peer-to-peer file sharing to infringe the copyrights of certain entertainment corporations by distributing, without authorization, those companies' intellectual property. The press has branded the CAS as a "six strikes" program.[1] The participating Internet service providers (ISPs) are AT&T, Cablevision, Time Warner Cable, Verizon and Comcast. The CAS is intended to be a graduated response system wherein participating ISPs send up to six[2] electronic warnings notifying subscribers of alleged copyright infringement, as reported by a monitoring service working on behalf of participating copyright owners.[3] If copyright infringement is reported after a final warning, the ISPs have agreed to implement "mitigation measures", which can include penalties such as bandwidth throttling.[4][5] The CAS framework was established on July 7, 2011 by the Center for Copyright Information (CCI), after 3 years in the making.[2] After multiple delays, ISPs began implementing it in late February 2013 https://en.wikipedia.org/wiki/Copyright_Alert_System

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US Copyright Alert System
by Bernard Kioko 15 Sep '15

15 Sep '15

Interesting Read: The Copyright Alert System (CAS) is a private system for alerting, educating, and punishing subscribers of five major Internet service providers in the United States of America, based on accusations of the use of BitTorrent and peer-to-peer file sharing to infringe the copyrights of certain entertainment corporations by distributing, without authorization, those companies' intellectual property. The press has branded the CAS as a "six strikes" program.[1] The participating Internet service providers (ISPs) are AT&T, Cablevision, Time Warner Cable, Verizon and Comcast. The CAS is intended to be a graduated response system wherein participating ISPs send up to six[2] electronic warnings notifying subscribers of alleged copyright infringement, as reported by a monitoring service working on behalf of participating copyright owners.[3] If copyright infringement is reported after a final warning, the ISPs have agreed to implement "mitigation measures", which can include penalties such as bandwidth throttling.[4][5] The CAS framework was established on July 7, 2011 by the Center for Copyright Information (CCI), after 3 years in the making.[2] After multiple delays, ISPs began implementing it in late February 2013 https://en.wikipedia.org/wiki/Copyright_Alert_System -- * ------------------------------ * This e-mail and any attachments may contain information that is confidential, legally privileged and protected by law and is intended for the sole use of the named recipient(s). Any unauthorized review, use, or disclosure or distribution is prohibited. Any liability (in negligence or otherwise) arising from any third party acting, or refraining from acting on any information contained in this email is hereby excluded. If you are not the intended recipient, please delete the contents and notify the sender immediately; do not disclose the contents to any other person, use it for any purpose or store or copy the information in any medium. Whilst our e-mails are checked for viruses, we cannot guarantee that this message or any attachment is virus free, does not contain malicious code or is incompatible with your electronic system and the Company does not accept liability in respect of viruses, malicious code or any related problems that you might experience. For further information about us, please contact us at the address indicated below. Bernsoft Interactive Limited - P O Box 15177-00100 Nairobi - Tel: +254 722 929192 Email: admin(a)bernsoft.com Web: www.bernsoft.com

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Rock and Tech - Rock Film Festival comes to iHUB
by Mildred Achoch 15 Sep '15

15 Sep '15

Dear Listers, You are all welcomed to an afternoon of entertaining short films and music videos from all over the world, to be screened in Kenya thanks to technology. 19th September at iHub. http://www.ihub.co.ke/blogs/25645/rock-and-tech-rock-film-festival-comes-to… Regards, Mildred Achoch, Festival Founder/Director ROFFEKE (Rock Film Festival, Kenya) Check out the Rock 'n' roll film festival, Kenya TV Channel! http://kenyarockfilmfestivaljournal.blogspot.com My tree-saving e-business card is here: http://twtbizcard.com/roffeke

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Critical Infrastructure Contributions: Final Call
by Phyllis Nyambura 14 Sep '15

14 Sep '15

Listers, Thanks to you all who have contributed to the Critical Infrastructure Bill and policy. This is a reminder that the deadline to submit comments lapses tomorrow, Tuesday 15th, 2015. If you still would like to make contributions please do send them to: *critical(a)ict.go.ke <critical(a)ict.go.ke>* by end of day tomorrow. Kind Regards, Phyllis Nyambura Communication Writer The ICT Authority Telposta Towers, 12th Floor, Kenyatta Ave P.O. Box 27150 - 00100 Nairobi, Kenya t: + 254-020-2211960/62 | m: + 254 (0) 789396433 | e: pnyambura(a)ict.go.ke Email: info(a)ict.go.ke or communications(a)ict.go.ke Visit: www.icta.go.ke <http://www.ict.go.ke/> Become a fan: www.facebook.com/ICTAuthorityKE <http://www.facebook.com/kenyaictboard> Follow us on twitter: @ICTAuthorityKE --------------------- -- ICT Authority Telposta Towers 12th Floor, Kenyatta Ave PO Box 27150 - 00100 Nairobi Kenya Tel: +254 20 2211960 www.icta.go.ke

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Re: [kictanet] Airtel Misleading Customers
by Consumers Federation of Kenya (COFEK) 14 Sep '15

14 Sep '15

Dear Mr Wakaba, Thanks and noted. We have been waiting for your complaint as per your earlier promise. Your resolution without detail is surprising, to say the least. If we may kindly ask: Are you by any chance confirming that your complaint wasn't real and or just how has Airtel resolved it? Remember yours was a public-interest query. That some customer care staff at Airtel are asking subscribers to register on Airtel Money. Or to be fair to you, Airtel has to respond here whether your complaint was true or not. If true, then suggest mitigation measures. If untrue, the matter would rest there. But we submit that this is a matter we will follow conclusively. Thank you. David KedodeProgram Officerwww.cofek.co.ke -------- Original message -------- From: Peter Wakaba via kictanet <kictanet(a)lists.kictanet.or.ke> Date: 14/09/2015 9:41 am (GMT+03:00) To: "The Consumers Federation of Kenya (Cofek)" <hotline(a)cofek.co.ke> Cc: Peter Wakaba <peterwakaba(a)gmail.com> Subject: Re: [kictanet] Airtel Misleading Customers Listers, This matter has now been brought to a very satisfactory conclusion after engaging with the very helpful customer care at Airtel. Much obliged for the help from Dick Omondi. In hindsight how I wish all our service providers were as responsive and helpful.

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PO Box
by James Mbugua 10 Sep '15

10 Sep '15

Listers, Quick one. Is Sh7480 the correct fee for a corporate PO Box and what methods do they have for payment? Is it cash only? Regards, James

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open data
by steve mutuvi 10 Sep '15

10 Sep '15

Dear All A good read from Prof Ndemo. http://www.nation.co.ke/oped/blogs/dot9/ndemo/-/2274486/2860626/-/view/asBl… What role can the tech community play toward the transformation of Africa through data? Regards Mutuvi -- There is always a way where there is a will.>>

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Re: [kictanet] [Skunkworks] Kirinyaga Governor Accused of Paying 2 Million to Open Facebook Account
by Marcus Cicero 09 Sep '15

09 Sep '15

It seems feigning outrage at the 'scandal of the week' is the default response for the typical Kenyan. -------- Original Message -------- Subject: Re: [kictanet] [Skunkworks] Kirinyaga Governor Accused of Paying 2 Million to Open Facebook Account Time (UTC): September 9 2015 12:17 pm From: kictanet(a)lists.kictanet.or.ke To: marcus.cicero(a)protonmail.ch CC: [email protected],[email protected] What is saddest of all is that nothing will be done about this flagrant corruption. Next week we'll be talking about something else, remember Keter trending a couple of months back? He's still in office, nothing happened.

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