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Re: [kictanet] Why Bill Gates would tax robots
by Mark Kipyegon 01 Mar '17

01 Mar '17

During the Industrial Revolution, critics of mechanisation would use similar arguments. Advances in technology should be embraced. On 28 Feb 2017, at 10:25, "kictanet-request(a)lists.kictanet.or.ke" <kictanet-request(a)lists.kictanet.or.ke> wrote: > > Message: 3 > Date: Tue, 28 Feb 2017 10:21:47 +0300 > From: Job Muriuki <muriukin(a)gmail.com> > To: Barrack Otieno <otieno.barrack(a)gmail.com> > Cc: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke> > Subject: Re: [kictanet] Why Bill Gates would tax robots > Message-ID: > <CAJ+RKRbKRsadcYewDv-zEiAN0dpVKryxHye64aUc0FSB5toOkA(a)mail.gmail.com> > Content-Type: text/plain; charset="utf-8" > > Barrack, > > Am in business and I know it's the bottom line that counts at the expense > of people. > Now we further what to fire the already strained employee replace them with > a robot > for a fatter bank account and cash you don't need. > I believe Bill Gates been the billionaire he is has realised you can have > all the cash > and wealth you can get but it all without meaning what really matters is > the humanity. > >

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Re: [kictanet] Swahili Internet Governance Glossary E-book
by Bonface Witaba 28 Feb '17

28 Feb '17

Hello Listers, Kindly find attached e-book containing A-Z of Internet Governance Glossary in Swahili. I authored/compiled it under a cc-by-sa.The community is thus free to repurpose, reuse, redistribute as it deems provided they maintain similar cc terms. Kind regards Bonface Witaba Sent from Yahoo Mail on Android

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Re: [kictanet] "Talk to Safaricom" Responses to Supplementary Questions
by Stephen Chege 27 Feb '17

27 Feb '17

Dear all Below are the responses to the Supplementary Questions that have been asked following earlier responses. Again, please feel free to ask follow-ups. As mentioned, it has been great engaging with you all. Walu and Grace over to you now for the next steps. regards Steve Machuhi. Good and well thought through responses except bundles expiry... not convincing. If bundles must expire, why not 'convert' them into airtime - you'd still have your revenue assured. Or create an Expired Bundles' Foundation and donate them to a cause of victim's choice. It does feel like theft-- Machuhi, thanks for your suggestion. However as I mentioned before, Safaricom is among the few operators that allows customers to “rollover” the expired resources only requiring you to top up your line to reactivate them. Walu @Steve, Still absorbing some of your responses. On affordability of data you wrote Over the last 7 years, the price of data on our network has dropped by 80% for example, in 2010, one GB was Sh2,500 versus the current Sh500. Over the last year, we further reduced the price of data on our network by 37%. We keep on reviewing customer needs and react accordingly where we can. Data in Kenya is relatively more affordable than say South Africa (where 1GB is Sh582), US (where 1GB is Sh1,814) and in the UK (1Gb is Sh1,944). It seems ITU has a different way of looking at affordability. They look at the monthly cost of entry level mobile data (500MB) as a percentage of the country's Gross National Income. So whereas the cost in real terms for data in Kenya maybe equal to or less than what is charged in SA, UK or USA, the Kenyan citizen bears a bigger burden in accessing internet - given our lower income levels. Indeed from the Measuring Info Society 2016 report (pg136)<http://www.itu.int/en/ITU-D/Statistics/Pages/publications/mis2016.aspx>. ITU place the mobile data affordability for Kenya at 136 out the 178 global economies surveyed. What’s your take on this? Interesting and valid perspective Walu. However it is also important to take into account the level of development and enabling environment (or lack thereof) of where the network is located. In Kenya, while you can enjoy the same 4G experience as say someone in say in New York, the cost of rolling out services here is prohibitively high as it is not a build-on on existing infrastructure but actual greenfield rollout. The cost of putting up BTS, wayleaves for backhaul fibre, microwave fees, high initial licence fees, spectrum usage fees all of which are paid to the Communications Authority, international access links, security e.t.c I think our prices are competitive when compared to more mature markets that have more embedded infrastructure and which can leverage on pre-existing efficiencies. @Steve: As you prepare to avail feedback on competition questions, kindly address this observation: The management of Airtel has been quoted as attributing their diminished fortunes to the acts/omissions of the regulator and Safaricom: -Has the regulator by any chance shown more affection towards Safaricom than other players? Walu, I think every operator can gripe about what the regulator has done to them or not done for them. I could state the things which we think our regulator has not done to facilitate further growth by Safaricom, but that is not how we operate. I will also not speculate about what the other companies may have said. However I will say that if it is the expectation of any operator that the regulator represents their best chance to make a profit in any market then such an operator is seeking to use regulatory support to achieve the success that it should seek from the market. I firmly believe that it is not the role of any regulator to ensure that any operator makes a profit – that is the role of the market. The regulator’s role is to ensure that all players in the market have an equal opportunity to succeed and the necessary incentives to do so. The market will then decide which operator does and which one does not. Market entry and exit is a feature of competitive markets. What word of encouragement do you have for your industry brothers who would like to be Safaricom at adulthood? Advice “roho safi" Kamotho, we certainly do not see ourselves that way. But one insight that drives our company is the knowledge that Kenya is not a market that readily accepts ‘one size fits all’ solutions – to make it here, you must consistently focus on the customer and provide solutions that meet the unique needs of this market. The other one is investment. If you invest in your network you are likely to grow and this will fuel further investment and more growth. Still wondering if there will ever be an M-PESA app-Sidney Ochieng As mentioned in my earlier response, we are in the advanced stages of trialing an M-PESA App which will be part of the Safaricom App we have already released. Mwendwa Kivuva Thanks you Steve for bringing this up. Under which law will CA be implementing a monitoring system on Operators' platforms? As far as my little legal knowledge stretches, any intent to access citizen's private data can only be accompanied by a court order (court of competent jurisdiction they say), and the access cannot be in perpetuity. It can only be for a specific finite task, mostly investigation. I hope CA can also respond to this. Mwendwa, in all fairness I would direct that question to the Communications Authority. I would further add that what I stated earlier was that there should be more robust public debate on the issue. In the current dispensation it is not enough to ‘engage’ the operators alone but the people whose confidential information is affected as well. George Sidney Ralak I've been on postpaid since 2013, all that time, I have been receiving 100 Mbs per month, we are now in 2017, is there a way Safaricom can add the amount of bundles it gives to its postpaid customers? 100 Mbs cannot even last one day and to make it worse it, there is no way one can sambaza bundles to a postpaid number. Since I rarely exhaust the voice bundles given to me, maybe there should be a plan to choose which bundles to receive more than the other. Lastly, to those unused voice bundles at the end of every month, instead of just wiping them out, and you don’t carry them forward like you used to anymore, why don't you convert them to Bonga points instead.- There are a number of PostPay plans that are designed to satisfy the various needs of our customers. Our PostPay Advantage team will reach out to you on this query. Going forward, we are preparing an exciting new proposition that will allow you to decide for yourself what you want to do with resources you have purchase from us. Henry(a)article19.org<mailto:enry@article19.org> I am interested in knowing if Safaricom will be publishing any transparency report soon? Secondly, how many government requests for user data has safaricom received in the last five years as disaggregated by year and how many of the requests were acted on positively? Henry, I have touched on this question before but to be clear, we do not get requests from government. Where we do get requests, it is usually in criminal investigations and court proceedings where typically the information sought is call data records. I just have one question for Safcom with respect to Competition. Are they willing to: a) Be split into several independent units? As in make the Mobile money business (MPESA) a separate and autonomous unit from their Voice and Data side of business? b) Open up MPESA service such that if I vuka (migrate) to competition e.g Airtel, I do not lose the MPESA facility? Obviously this would be an affront to their 'stronghold' but sometimes it may spice up the market a bit. This may be necessary considering that their market share lead has not changed much over the last 10years. Which may point to a market failure or maybe they are just clever than everyone else- Walu. Walu, we currently operate in the way we do because, at this point in time, this is how we believe we can best serve customers. Whether or not we operate in a different model should be entirely up to us and based on our own timelines and aspirations. To cite an innovation as the reason why a company should be split up is inimical to the stated objective of any policy or regulatory framework. Secondly, innovations in the technology space move rapidly and what may be considered a standard or accepted way of doing things can be easily disrupted and replaced by the next innovation. Every day we read about new ways of sending money, many of which are network and indeed geography agnostic. Given that, is this talk about forcibly splitting M-PESA from Safaricom called for? What signal does this send to innovators and investors? What is the legality of such a call? Should this be the main focus of regulators/policy makers? Does this help the customer in any way? We cannot develop by cutting our companies into small business units. Our goal as a country should be to grow the SME to big corporations that can compete regionally and globally. Safaricom remains a small player compared to other operators who have continental outlook- MTN, Etisalat. In terms of M-PESA, we think there is enough for everyone. At the present 90 per cent of all payment in Kenya are still done in cash. This is what we need to focus on and we believe, as the Kenya Bankers Association has shown, it can be done through innovation. ________________________________ Note: All emails sent from Safaricom Limited are subject to Safaricom’s Email Terms & Conditions. Please click here to read the policy. http://www.safaricom.co.ke/images/Downloads/Terms_and_Conditions/safaricom_…

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Re: [kictanet] "Talk to Safaricom" Responses to Day 5 Questions
by Stephen Chege 25 Feb '17

25 Feb '17

Dear all Below are the responses to Day 5 Questions. No questions were received for Day 6. It has been great responding to your questions. I look forward to more. regards Steve Talk-2-Safaricom, Day 5 of 6 (Friday): Technology & Elections As we go into the general elections, Safaricom is likely to be one of the Technology providers for IEBC. What are the concerns of users/citizens on this matter? Guideline issues: a) What assurances are there that the results transmitted are safe and secure? b) What are the chances of failure in the transmission system? c) Should the result transmission system be mobile (GSM)-based or should we go Satellite or both? d) Will Safcom play along in the even Government demands an Internet shut-down before, during or after elections? Questions+Comments from Discussions: Ali Hussein Walu Thanks for keeping the conversation going. My questions/comments are:- 1.With Safaricom's wide network could we get a mapping of where the gaps for connectivity are in relation to Polling Stations? It would be great to see which Polling Stations will have limited or no connectivity during the elections so that we can plan to mitigate that eventually now. I believe the Communications Authority would be best placed to respond to this given that they have a holistic picture of coverage from all operators across the country. 2. Would it be asking too much for Safaricom to liaise with USF/CA on the above to better identify the gaps? Safaricom’s network rollout strategy is primarily driven by the need to cover Kenya’s human population and geographic areas that are relevant in achieving that goal. We continuously provide this information to the Communications Authority and have worked with them on the issue of the USF where we have given our feedback as to the best approach to fill in the access gaps. 3. A Internet Shutdown request is a real possibility after media reports quoting DG Wangusi of CA. http://www.iafrikan.com/2017/01/14/the-kenyan-government-will-only-shut-dow… Will Safaricom as a matter of public interest commit to tell the public in case this order is something that must be enforced due to 'National Security' matters? Ali, this is a difficult question for many reasons, not least because an answer either way may position Safaricom as either not being responsive to Government directives or being too willing to comply. I will respond by saying that Safaricom will not do anything that is outside the law with regard to such a request. In addition it has been reported that Cabinet Secretary Joe Mucheru has stated that there is no such intention (http://www.capitalfm.co.ke/business/2017/01/government-will-not-shut-intern…) and we can all collectively hold the Government to this. Luke Okelo Once again Thank you kindly Walubengo for moderating this final but not least opportunity to engage with Safaricom 1) I wish to know if using technology Safaricom will make any provision to allow the general public to verify their votes themselves? 2)Is there a web or mobile platform they can provide that allows each individual voters to act as an independent election monitor and check the results based on your polling station where you just voted? 3) Lastly with regards to level of assurance that transmitted results are safe and secure, what encryption standards are Safaricom using to transmit the results? 4) Will the encrypted results be shared with any other transmission machines or will they be tallied in a database at the polling site before final relay to Nairobi? I think as a private and non-biased telecom provider in the upcoming elections, its most probable for Safaricom to build capacity to monitor the digital footpath of the votes both from a security point of view as well as transmission point of view, This will allow for forensic audit and verification later on in case a dispute arises Luke, I would say that these questions are premature as we have not been contracted by any entity at this point in time to participate in any capacity in the upcoming elections. Walu J I would add another question: Assuming Safcom will be main transmission provider for the presidential results, what plans do they have in place in case Al-Shabaabs hit their masts on d-day? Ama we just go manual as per the provisions of the revised law? Walu, we cannot make that assumption and ipso facto I respectfully decline to speculate on this issue. Rosemary Koech Dear Listers, My query is in regards to data protection and privacy in regards to the use of Safaricom users telephone numbers. There have been several instances of text messages and calls from political aspirants. How does Safaricom protect our data especially the data we give at registration and during m-pesa transactions? How does Safaricom protect the treasure trove of data it has in regards to Kenyans? Kind regards, Rosemary, I responded to an almost identical question in some detail earlier in the session, please let me know if you have further queries. I would however hasten to add that there are many places where we expose our mobile numbers and which are not a secure as they should be kept. All of us give our names. ID numbers and mobile numbers to security guards when we access many buildings, shops, malls, etc. We have no idea how those books with all our details are stored and secured, if at all. I believe that any person collecting what may be considered confidential information should be under an obligation to deal with it in a particular way. Grace Bomu @Walu, as far as I can tell there is no direct law under which the Internet can be switched off. But there could be other views on the matter. My question to Safaricom is what they would do in the event that they were directed to shut down the Internet in part or in whole. Would they honour such a request? And Since you raised the issue of the law, it would also be interesting to know whether there is anything in Safaricom's licence agreement that requires Safaricom to assist the state for national security or public order reasons. I am asking this in comparison with MTN Uganda which told its customers that it had complied with the shutdown directive from the Regulator in compliance to such a condition in the license agreement. Regards, Grace, our operating Licence does not have specific provisions to shut down any services. In the past, Section 88 in KICA allowed the Minister of Internal Security to among other things, take temporary possession of telecommunication systems. This section was repealed and no similar provision has been put in place since. Edwin Kiama Walu, I would indeed be very interested in what Safaricom would do if requested by GoK to; 1. Listen in to my calls & texts, install a snooping app in my phone, use the network layer to turn on my mike and camera even when my phone is off. 2. Jam the signal in my neighborhood for whatever reason. 3. Shut down the internet in a particular area or the whole country. Regards, Edwin Kiama Edwin, Safaricom is a public mobile network and cannot undertake any of the functions you have cited. It should also be known that a number of institutions operate network jamming devices which are outside the control of mobile operators and if these are deployed, it should not be assumed that any operator has shutdown services. Boniface Watiba I see great questions raised from the listers' threads. Just to delve in... 1. Will Safaricom give in to "orders from above" requiring the Internet to be shut down on August 8th? 2. In the event that Safaricom gives in, how do you plan to "compensate" for the losses incurred? Boniface, please see my response to Ali above which I believe addresses your questions. ________________________________ Note: All emails sent from Safaricom Limited are subject to Safaricom’s Email Terms & Conditions. Please click here to read the policy. http://www.safaricom.co.ke/images/Downloads/Terms_and_Conditions/safaricom_…

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Re: [kictanet] Russian military admits significant cyber-war effort - BBC News
by meshack emakunat 24 Feb '17

24 Feb '17

CNN, BBC are all globalist mouthpiece -------------------------------------------- On Fri, 2/24/17, Ali Hussein via kictanet <kictanet(a)lists.kictanet.or.ke> wrote: Subject: [kictanet] Russian military admits significant cyber-war effort - BBC News To: memakunat(a)yahoo.com Cc: "Ali Hussein" <ali(a)hussein.me.ke> Date: Friday, February 24, 2017, 5:52 AM Commenting on Mr Shoigu's remarks, former Russian commander-in-chief Gen Yuri Baluyevsky said a victory in information warfare "can be much more important than victory in a classical military conflict, because it is bloodless, yet the impact is overwhelming and can paralyse all of the enemy state's power structures". Read on:- http://www.bbc.com/news/world-europe-39062663 Ali Hussein Principal Hussein & Associates +254 0713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim "We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle Sent from my iPad -----Inline Attachment Follows----- _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/memakunat%40yahoo.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.

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Russian military admits significant cyber-war effort - BBC News
by Ali Hussein 24 Feb '17

24 Feb '17

Commenting on Mr Shoigu's remarks, former Russian commander-in-chief Gen Yuri Baluyevsky said a victory in information warfare "can be much more important than victory in a classical military conflict, because it is bloodless, yet the impact is overwhelming and can paralyse all of the enemy state's power structures". Read on:- http://www.bbc.com/news/world-europe-39062663 Ali Hussein Principal Hussein & Associates +254 0713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim "We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle Sent from my iPad

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Fwd: The house that Steve Jobs built
by Ali Hussein 23 Feb '17

23 Feb '17

Listers It is fitting that once in a while we honor those who have stood out like a colossal in the ICT Sector in the world. Steve Jobs is such one person. Read below the email thread and lets honor him. Let's also think of our local heroes in the sector and let's honor them in our own way. Ali Hussein Principal Hussein & Associates +254 0713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim "We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle Sent from my iPad Begin forwarded message: > From: "FORTUNE Data Sheet" <fortune(a)email.fortune.com> > Date: 23 February 2017 at 5:32:35 PM EAT > To: <ali(a)hussein.me.ke> > Subject: The house that Steve Jobs built > Reply-To: "Fortune" <reply-feb816777c6d0378-20_HTML-56937916-7213333-12(a)email.fortune.com> > > > > > > > > FOLLOW > SUBSCRIBE > SEND TIP > FEBRUARY 23, 2017 > In April 2011, Steve Jobs showed me a book that had been prepared by Apple’s architects to show illustrations of the new campus the giant company would build near its current headquarters in Cupertino, Calif. > > He was filled with pride about the unusual building, a massive circular structure that would hold 12,000 employees at once. My notes from that day say that Jobs took me through the pages of the book “in the same measured pace that he does slides in keynote presentations onstage.” Because of a later comment he made, people would refer to the new head office as the “spaceship.” That’s not how I saw it that day. Here’s how I described it in my notes: “The building itself is a massive, four-story circular building, with circular glass windows throughout, and office space for two-person offices plus bullpen areas outside the offices for collaboration. From the air, the building resembles the circular dial on an iPod.” Jobs told me the internal courtyard of the building was so big the entire existing headquarters at 1 Infinite Loop, one freeway exit down the road, would fit inside it. > > Six years later, Apple is ready to open the house that Steve intended to build. (He died that October; His last public appearance was a presentation to the City of Cupertino requesting permission to begin work.) Apple said Wednesday it will call the campus Apple Park and that a public auditorium for events will be the Steve Jobs Theater. It is a fitting tribute and proportional to how Jobs might have wanted it. Apple was bigger than Jobs. Yet he was its maestro, and so the space where it shows itself—and its products—to the world ought to bear his name. > > Companies that build grand temples to themselves often are accused of harboring an “edifice complex.” This proves embarrassing if the building outlasts the company. It is still possible that Apple will suffer this fate. But it hasn’t yet. For now, it will honor its late co-founder’s legacy when Apple employees move in and get down to work. > > Adam Lashinsky > @adamlashinsky > adam_lashinsky(a)fortune.com > > . > > BITS AND BYTES > Improving PC sales lift HP Inc. in latest financials. The company reported its second consecutive quarter of growth on Wednesday, albeit modest, rising 4% to $12.7 billion. CFO Cathie Lesjak attributed the gain to brighter prospects for personal computers—especially high-end consumer systems and convertible laptop-tablet hybrids. But the company is warning of uncertainty ahead. (Fortune) > > Google's plan to embrace ride-sharing? It's counting on Waze. The company intends to expand the carpool service offered through its navigation app in the U.S. and Latin America after successful experiments in Israel and San Francisco, reports The Wall Street Journal. Its focus is on helping drivers find, and pick up, passengers interested in sharing rides. (Wall Street Journal, Fortune) > > Verizon will expand testing of next-generation wireless network in April. The carrier loves to tout its lead in coverage, reliability, and speed. Naturally, it's being aggressive about the ramp-up to 5G service, which promises speeds of more than 1 gigabit per second. The trial will be offered to select customers in 11 U.S. cities, including Atlanta, Dallas, and Denver. (Fortune, Fortune) > > AMD is angling for a bigger share of the high-end desktop computer market. The chip maker on Wednesday introduced a new microprocessor line that it claims can match the performance of some of Intel's best chips at half the price. (Fortune) > > Square benefits from deals with bigger merchants. The digital payments service, which faces intensifying competition from both banks and long-time rivals like PayPal, managed to grow sales almost 21% in its fourth quarter. (Bloomberg, Reuters) > > Microsoft and Airbus catch drone fever. The software giant is leading a $26 million venture round for AirMap, which specializes in navigation technology. Basically, it's working on an air traffic control service. (Fortune) > > Tesla's former CFO returns as company ramps up for mass-market vehicle. Deepak Ahuja, the former Google finance exec who helped take the electric vehicle company public, retired back in 2015. Tesla, which Wednesday reported a smaller-than-expected loss for its latest quarter, is ramping up for mass production of the highly anticipated Model 3 sedan by September. (Fortune, Reuters) > > Cloud computing adoption is growing, the question is how much. A new forecast from market researcher Gartner projects a sales increase of around 18% this year to $247 billion. That's slightly less than what others are forecasting, but still a huge expansion. (Fortune) > > . > > THE DOWNLOAD > Fitbit CEO offers turnaround strategy after tough year. Although Fitbit's sales of its eponymous fitness tracking gadgets hit a record of $2.2 billion in 2016, the fourth quarter was a world of hurt. Amid a glut of inventory and weakness in China, sales for the all-important holiday quarter dropped 19%, Fitbit finally confirmed on Wednesday, after two earlier warnings to Wall Street about problems in the quarter. (Back in November, the company shocked investors by projecting sales simply would be flat in the fourth quarter). > > Now it's time to focus on the turnaround. CEO Park has a multi-pronged strategy, including offering a smartwatch with a health and fitness emphasis in the second half of the year. Park spoke with Fortune's Aaron Pressman in more detail about that plan. > > . > > WATCH FOR IT > It's Hewlett Packard Enterprise's turn to open up its books. Cloud computing offerings from the likes of Amazon Web Services and Microsoft are pressuring the data center technology giant's high-end server and networking gear sales. So analysts will be scrutinizing its projections for the rest of this year closely when it provides a quarterly financial update on Thursday, one day after the other company created through the Hewlett-Packard breakup. (Wall Street Journal) > > . > > IN CASE YOU MISSED IT > Check Out Alphabet's New Tool to Weed Out the 'Toxic' Abuse of Online Comments, by Jeff John Roberts > > What 'Old-School' Tech Giants Are Doing to Attract Talent, by Dan Lyons > > Why Your Appliance Repairman May Finally Be on Time, by Heather Clancy > > Inside Verizon's Decision to Go Unlimited, by Aaron Pressman > > Mark Cuban Says Basic Income Would Be 'Worst Response' to Automation, by Feliz Solomon > > Startup Raises $8 Million to Let You Shop the Internet By Voice, by Polina Marinova > > Why Your Next Performance Review May Be More Useful, by Heather Clancy > > . > > . > > ONE MORE THING > This may be what Samsung's next smartphone looks like. Photos purported to be of the Galaxy S8 show a slimmer device, with a glass display that covers almost the entire front. The product introduction is currently planned for late March, with shipments due to start about a month later. (Fortune) > > This edition of Data Sheet was curated by Heather Clancy. > Find past issues. Sign up for other Fortune newsletters. > > . > EMAIL ADAM LASHINSKY > > SUBSCRIBE > > SHARE: > . > This message has been sent to you because you are currently subscribed to Data Sheet > UNSUBSCRIBE HERE > > Please read our Privacy Policy, or copy and paste this link into your browser: > HTTP://WWW.FORTUNE.COM/PRIVACY > > All products and services featured are based solely on editorial selection. FORTUNE may receive compensation for some links to products and services on this website. > > For Further Communication, Please Contact: > FORTUNE Customer Service > 3000 University Center Drive > Tampa, FL 33612-6408 > > ADVERTISING INFO | SUBSCRIBE TO FORTUNE

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Safaricom faces M-Pesa break up in market dominance war
by Grace Githaiga 23 Feb '17

23 Feb '17

As the draft Dominance report undergoes internal review at CA, Jaindi Kisero continues to provide some snapshots. "Telecoms operator Safaricom could be forced to hive off its popular mobile money service M-Pesa if sector regulator, the CA, moves to implement recommendations of a market dominance report. Separating the highly profitable mobile money service from Safaricom’s core telecoms business – commonly referred to as functional separation - is the gist of a raft of recommendations that international consultants - Analysys Mason - have made in a yet-to be published reportseen by the Business Daily." More details: http://www.nation.co.ke/business/Safaricom-faces-M-Pesa-break-up-in-market-… Best regards Githaiga, Grace Co-Convenor Kenya ICT Action Network (KICTANet) Twitter:@ggithaiga Tel: 254722701495 Skype: gracegithaiga Alternate email: ggithaiga(a)hotmail.com Linkedin: https://www.linkedin.com/in/gracegithaiga www.kictanet.or.ke "Change only happens when ordinary people get involved, get engaged and come together to demand it. I am asking you to believe. Not in my ability to bring about change – but in yours"---Barrack Obama.

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Consumer protection a means of cutting Safaricom’s dominance
by Grace Githaiga 23 Feb '17

23 Feb '17

Jaindi Kisero gives us a glimpse of the competition study in the telecommunication sub-sector undertaken by Ms Analysys Mason on behalf of CA. See full article: "I recently came across a report by the consulting group Analysys Mason entitled "A telecommunication competition market study in Kenya". Readers will recall that these consultants were retained by the market regulator – the Communications Authority of Kenya – to conduct a study whose results were to inform the crafting of a new framework for regulating abuse of market dominance by the big players. As expected, one of the key findings of this study is that Safaricom’s market share in both the mobile communications and mobile money segments far exceed the thresholds where firms are typically presumed to be dominant." http://www.nation.co.ke/oped/Opinion/consumer-protection-a-means-of-cutting… Best regards Githaiga, Grace Co-Convenor Kenya ICT Action Network (KICTANet) Twitter:@ggithaiga Tel: 254722701495 Skype: gracegithaiga Alternate email: ggithaiga(a)hotmail.com Linkedin: https://www.linkedin.com/in/gracegithaiga www.kictanet.or.ke "Change only happens when ordinary people get involved, get engaged and come together to demand it. I am asking you to believe. Not in my ability to bring about change – but in yours"---Barrack Obama.

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Fwd:[AFRI-Discuss] ICANN 2017 NomCom Public Meeting Invitation
by Barrack Otieno 23 Feb '17

23 Feb '17

Listers, For your Information and attention. Regards ---------- Forwarded message ---------- From: "Dave Kissoondoyal" <dave(a)isoc-mu.org> Date: Feb 23, 2017 4:49 AM Subject: [AFRI-Discuss] ICANN 2017 NomCom Public Meeting Invitation To: "Afri-Discuss" <afri-discuss(a)atlarge-lists.icann.org>, "AfrICANN Community List" <africann(a)afrinic.net>, "Afrinic-discuss" < afrinic-discuss(a)afrinic.net> Dear All, The 2017 Nominating Committee again welcomes all ICANN58 participants interested in learning about the NomCom’s work process, the available key leadership positions and how to apply and experience an open NomCom meeting. When: Sunday, 12 March 2017 Time: 15:15 – 16:45 CET Where: Bella Center Copenhagen Copenhagen, Denmark Room: Hall C1.4 Additional information about the 2017 NomCom is available at: https://www.icann.org/nomcom2017 Best regards Dave Kissoondoyal _______________________________________________ AFRI-Discuss mailing list AFRI-Discuss(a)atlarge-lists.icann.org https://atlarge-lists.icann.org/mailman/listinfo/afri-discuss Homepage for the region: http://www.afralo.org Posting guidelines to ensure machine translations of emails sent to this list are more accurate: http://www.funredes.org/mistica/english/emec/method_ emec/presentation.html#anexo1

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Fwd: [Internet Policy] FYI - Joint statement by 50 orgs on proposal to require social media passwords at US border
by Barrack Otieno 22 Feb '17

22 Feb '17

Listers, For your information and attention. Circulate widely ---------- Forwarded message ---------- From: Dan York <york(a)isoc.org> Date: Tue, 21 Feb 2017 14:50:11 +0000 Subject: [Internet Policy] FYI - Joint statement by 50 orgs on proposal to require social media passwords at US border To: Internet Policy External <internetpolicy(a)elists.isoc.org> FYI, today the Internet Society joined with 50 other organizations to issue a joint statement expressing concerns about a proposal to require disclosure of social media account passwords as a condition of entry to the U.S.: https://cdt.org/insight/no-to-dhs-social-media-password-requirement/ We published our own companion statement as a post from our President and CEO Kathy Brown: https://www.internetsociety.org/blog/public-policy/2017/02/internet-society… That has been shared on our @InternetSociety social media channels at: https://twitter.com/internetsociety/status/834044479501959169 https://www.facebook.com/InternetSociety/photos/a.10150120109253239.254763.… https://plus.google.com/+InternetSociety/posts/92XyJvx4yzk Additionally, we also published a supporting post explaining more about why social media accounts are of such a great concern: https://www.internetsociety.org/blog/tech-matters/2017/02/danger-giving-soc… We will be circulating that on our social channels as well. Any assistance with amplifying these messages on social channels would be greatly appreciated. Thank you, Dan -- Dan York Senior Manager, Content & Web Strategy, Internet Society york(a)isoc.org<mailto:york@isoc.org> +1-802-735-1624 Jabber: york(a)jabber.isoc.org<mailto:york@jabber.isoc.org> Skype: danyork http://twitter.com/danyork http://www.internetsociety.org/ -- Barrack O. Otieno +254721325277 +254733206359 Skype: barrack.otieno PGP ID: 0x2611D86A

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Safaricom - Okoa Jahazi
by S.M. Muraya 22 Feb '17

22 Feb '17

Why/When does Safaricom charge Okoa Jahazi when buying data for another phone line?

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Will the Communications Authority of Kenya spy on Kenyans?
by Grace Githaiga 22 Feb '17

22 Feb '17

Will the Communications Authority of Kenya spy on Kenyans? This seems to be the question of the week.With mainstream media recentlysplashing headlines to that effect, this conversation is likely to capture the imagination and concerns of Kenyans right through the election period. A court has put atemporary stayon the move by the Communications Authority (CA) while it hears and determines the matter, but it could be implemented if the courts so decide. Read Walu's opinion here: http://www.nation.co.ke/oped/blogs/dot9/walubengo/2274560-3822078-769l95/in… Best regards Githaiga, Grace Co-Convenor Kenya ICT Action Network (KICTANet) Twitter:@ggithaiga Tel: 254722701495 Skype: gracegithaiga Alternate email: ggithaiga(a)hotmail.com Linkedin: https://www.linkedin.com/in/gracegithaiga www.kictanet.or.ke "Change only happens when ordinary people get involved, get engaged and come together to demand it. I am asking you to believe. Not in my ability to bring about change – but in yours"---Barrack Obama.

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The Information Communication Technology Practitioners Bill, 2016 - Taking effect???
by Odhiambo Washington 21 Feb '17

21 Feb '17

Hello Listers, Sorry to interfere with the debate on CA spying on us. There is a short break as Okiya Omtatah fights for and maintains our freedoms... Please read the attachment and let me know what you think... It looks like the ICTA/MoICT are implementing something ... -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254 7 3200 0004/+254 7 2274 3223 "Oh, the cruft."

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Re: [kictanet] [isoc_ke] The $24 Billion Data Business That Telcos Don't Want to Talk About (Today's worth?)
by Ali Hussein 20 Feb '17

20 Feb '17

Alex I think you missed my point. Which basically was this:- In a commercial arrangement one has a choice. In a 'National Security' scenario you simply don't. You go to court. Like Omtata did. In my humble opinion we are in a classic scenario of a Glass Half Full. For those of us who lived in the Pre-Multi Party era these sort of discussions would have landed ALL of us in Nyayo House. The fact that we have these freedoms makes us more determined to protect them. Ali Hussein Principal Hussein & Associates +254 0713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim "We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle Sent from my iPad > On 20 Feb 2017, at 6:23 PM, Alex Gakuru <gakuru(a)gmail.com> wrote: > > Ali, > > For the avoidance of doubt, I am neither apportioning new and or additional responsibilities to any person. > Merely, challenging Safaricom media posture, legitimacy and sincerity as defender of consumers privacy. > When clearly evidence proves, if anything, they are protecting own 'exclusive' corporate right to our data? > Privacy (or erosion thereof) is far greater than currently being narrowly packaged, presented and 'sold' > > Gakuru > > > > >> On Mon, Feb 20, 2017 at 5:54 PM, Ali Hussein <ali(a)hussein.me.ke> wrote: >> Alex >> >> This is great. Thanks for sharing. So, to some extent this is what Terms and Conditions are all about. Much as it's definitely not a perfect scenario these is an 'assumed' acceptance. Which can be challenged in court. There is also a certain 'transparency' and a sort of 'Buyer Beware' notice. >> >> This could be something that the consumer protection agencies can take up? >> >> Ali Hussein >> Principal >> Hussein & Associates >> +254 0713 601113 >> >> Twitter: @AliHKassim >> Skype: abu-jomo >> LinkedIn: http://ke.linkedin.com/in/alihkassim >> >> "We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle >> >> >> Sent from my iPad >> >>> On 20 Feb 2017, at 3:48 PM, Alex Gakuru via isoc <isoc(a)lists.my.co.ke> wrote: >>> >>> Conditions of Use for the Safaricom Prepaid Services >>> g. You accept that we may disclose and/or receive and/or record any details of your use of the Services including but not limited to your calls, emails, SMS’s, data, your personal information or documents obtained from you for the purposes below: >>> …. >>> (ii) For reasonable commercial purposes connected to your use of the mobile service, such as marketing and research related activities; >>> >>> https://www.safaricom.co.ke/images/Downloads/Terms_and_Conditions/condition… >>> >>> ---- >>> We must feel very safe for our consumers privacy caring Safaricom uses any details of your use of the Services including but not limited to your calls, emails, SMS’s, data, your personal information or documents obtained from you .... >>> >>> for their "commercial purposes" -- whatever broadly defined those purposes are ok! >>> >>> >>> >>>> On Mon, Feb 20, 2017 at 3:29 PM, Alex Gakuru <gakuru(a)gmail.com> wrote: >>>> The $24 Billion Data Business That Telcos Don't Want to Talk About >>>> >>>> Mobile Carriers Are Working With Partners to Manage, Package and Sell Data >>>> >>>> By Kate Kaye. Published on October 26, 2015 >>>> U.K. grocer Morrisons, ad-buying behemoth GroupM and other marketers and agencies are testing never-before-available data from cellphone carriers that connects device location and other information with telcos' real-world files on subscribers. Some services offer real-time heat maps showing the neighborhoods where store visitors go home at night, lists the sites they visited on mobile browsers recently and more. >>>> >>>> Under the radar, Verizon, Sprint, Telefonica and other carriers have partnered with firms including SAP, IBM, HP and AirSage to manage, package and sell various levels of data to marketers and other clients. It's all part of a push by the world's largest phone operators to counteract diminishing subscriber growth through new business ventures that tap into the data that showers from consumers' mobile web surfing, text messaging and phone calls. >>>> >>>> SAP's Consumer Insight 365 ingests regularly updated data representing as many as 300 cellphone events per day for each of the 20 million to 25 million mobile subscribers. SAP won't disclose the carriers providing this data. It "tells you where your consumers are coming from, because obviously the mobile operator knows their home location," said Lori Mitchell-Keller, head of SAP's global retail industry business unit. >>>> >>>> There is a lot of marketer interest in that information because it is tied to actual individuals. For the same reason, however, there is potential for resistance from privacy advocates. >>>> >>>> WPP units such as Kantar Media and GroupM's Mindshare have "kicked the tires" for three years on Consumer Insight 365, testing and helping develop applications for the service, said Nick Nyhan, CEO of WPP's Data Alliance. The extensive time spent so far partly reflects "high sensitivity to not doing something that would be too close for comfort from a consumer point of view," Mr. Nyhan said. >>>> >>>> The service also combines data from telcos with other information, telling businesses whether shoppers are checking out competitor prices on their phones or just emailing friends. It can tell them the age ranges and genders of people who visited a store location between 10 a.m. and noon, and link location and demographic data with shoppers' web browsing history. Retailers might use the information to arrange store displays to appeal to certain customer segments at different times of the day, or to help determine where to open new locations. >>>> >>>> "It used to be that this data was a lot harder to come by," said Ross Shanken, CEO of LeadID, a lead generation analytics firm. In a previous position at data firm TargusInfo 2008 and 2010 he nonetheless partnered with "a very large telco" to validate names, addresses and phone numbers for data appending. >>>> >>>> Too risky for the E.U.? >>>> To protect privacy, SAP receives non-personally-identifiable, anonymized information from telcos, and only provides aggregated information to its clients to prevent reidentification of individuals. Still, sharing and using data this way is controversial. Nearly all the players exploring the burgeoning Telecom Data as a Service field, or TDaaS for short, are reluctant to provide the details of their operations, much less freely name their clients. And despite privacy safeguards, SAP is focused on selling its 365 product in North America and the Asia-Pacific region because it cannot get the data it needs from telcos representing consumers in the E.U., where data protections are stricter than in the U.S. and elsewhere. >>>> >>>> But the rewards may outweigh the possible tangles with government regulators, consumer advocates and even squeamish board members. >>>> >>>> The global market for telco data as a service is potentially worth $24.1 billion this year, on its way to $79 billion in 2020, according to estimates by 451 Research based on a survey of likely customers. "Challenges and constraints" mean operators are scraping just 10% of the possible market right now, though that will rise to 30% by 2020, 451 Research said. >>>> >>>> "If I was a CEO of any telecom operator in the U.S., I would be saying to myself I can do the same," said Michael Provenzano, CEO and co-founder of Vistar Media, which teams up with mobile operators to provide anonymized and aggregated data for targeting digital out-of-home ads based on consumers' comings and goings. "That's going to be something these guys are talking about in the boardroom." >>>> >>>> Perhaps the most prominent recent moves in the burgeoning TDaaS realm are Verizon's $4.4 billion acquisition of AOL in May, followed by its purchase of mobile ad network Millennial Media for $238 million in September. Many saw the AOL buy as a means for Verizon to turn its data into a viable business, in part because AOL provides ad-tech infrastructure and marketer relationships that Verizon lacks. >>>> >>>> The level of authenticated information derived from Verizon and other mobile operators is seen as potentially more valuable than some other consumer data because it directly connects mobile phone interactions to individuals through actual billing information. "We're talking about linking a household and a billing relationship with a human being," said Seth Demsey, CTO of AOL Platforms. >>>> >>>> Verizon's Precision Market Insights division previously stumbled in its attempts to aggregate and package mobile data to help marketers target consumers and measure campaigns. Sprint's similar Pinsight Media division and AT&T's AdWorks—which segments and targets TV audiences—have not fared much better, according to observers. >>>> >>>> But lackluster results from going it alone have driven telcos toward companies that can facilitate cashing in on data. Along with SAP on the marketer-facing side, others including HP and IBM have stepped in to help phone carriers on the back-end data management and analysis side. >>>> >>>> When Spanish operator Telefonica embarked on its Dynamic Insights offering, it partnered with consumer insights firm GfK to help package the telco's mobile data for clients including U.K. food purveyor Morrisons. The grocery chain used the service to garner anonymized data connecting consumer demographic data to location visits. >>>> >>>> Some of these data relationships have long histories. SAP America owns Sybase, a subsidiary it bought in 2010 that serves as a technology hub for multiple mobile carriers and counts Verizon as a partner. The Sybase business has provided "deep relationships with mobile operators around the globe," said Rohit Tripathi, global VP and general manager of SAP Mobile Services, in an email. >>>> >>>> AirSage, another firm that has tight integrations with mobile operators, supplies data to municipal planners, retail store developers and city tourism boards. The company integrated its technology with telecom companies in the 1990s to enable 911 call support services. More recently it has signed data deals with Verizon Wireless and Sprint. "Our solution is actually plugged into the network behind the firewall of the carrier," said Ryan Kinskey, director of business development and sales at AirSage. Device IDs tracked by AirSage are anonymized, he added. >>>> >>>> Verizon and Sprint declined to comment for this story. AT&T and T-Mobile said they don't share consumer or location data with SAP, Sybase, AirSage or Vistar. >>>> >>>> Why the secrecy? >>>> Insiders say phone carriers exploring data-sharing businesses are tight-lipped because they don't want to reveal too many details to competitors, but fear of consumer complaints is always lurking in the background. >>>> >>>> "The practices that carriers have gotten into, the sheer volume of data and the promiscuity with which they're revealing their customers' data creates enormous risk for their businesses," said Peter Eckersley, chief computer scientist at the Electronic Frontier Foundation, a privacy watchdog. Mr. Eckersley and others suggest that anonymization techniques are faulty in many cases because even information associated with a hashed or encrypted identification code can be linked back to a home address and potentially reidentified by hackers. >>>> >>>> Unlike other types of location tracking, such as beacon technologies that work only with mobile apps that people have agreed to let track them, many services employing telco data require no explicit opt-ins by consumers. Companies like SAP instead rely on carriers' terms and conditions with their subscribers, calling acceptance of the terms equivalent to opting in. Verizon's privacy policy, for example, says that information collected on its customers may "be aggregated or anonymized for business and marketing uses by us or by third parties." >>>> >>>> Ultimately, for mobile operators, these relationships could reap substantial income from the data generated by subscribers who already account for their primary revenue streams. The telcos do not break out revenue derived from their data-related sales in their quarterly earnings reports, so just how much money they're making from these deals is not known. >>>> >>>> SAP will "effectively share the revenue back with the operator, so they get to make money from data that they're basically not utilizing or under-utilizing today," former SAP Mobile President John Sims said at an industry conference in Las Vegas in 2013 as the company introduced Consumer Insight 365. >>>> >>>> "The mobile operators don't want to reveal this," said Mr. Tripathi, the SAP Mobile Services executive. No matter how much telcos and their partners stress that the data is anonymized and aggregated, he said, "they are fearful people will take this and twist it into something that it isn't." >>>> >>>> http://adage.com/article/datadriven-marketing/24-billion-data-business-telc… >>>> >>>> >>>> >>> >>> _______________________________________________ >>> isoc mailing list >>> isoc(a)lists.my.co.ke >>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/isoc >

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Re: [kictanet] [isoc_ke] The $24 Billion Data Business That Telcos Don't Want to Talk About (Today's worth?)
by Ali Hussein 20 Feb '17

20 Feb '17

Alex This is great. Thanks for sharing. So, to some extent this is what Terms and Conditions are all about. Much as it's definitely not a perfect scenario these is an 'assumed' acceptance. Which can be challenged in court. There is also a certain 'transparency' and a sort of 'Buyer Beware' notice. This could be something that the consumer protection agencies can take up? Ali Hussein Principal Hussein & Associates +254 0713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim "We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle Sent from my iPad > On 20 Feb 2017, at 3:48 PM, Alex Gakuru via isoc <isoc(a)lists.my.co.ke> wrote: > > Conditions of Use for the Safaricom Prepaid Services > g. You accept that we may disclose and/or receive and/or record any details of your use of the Services including but not limited to your calls, emails, SMS’s, data, your personal information or documents obtained from you for the purposes below: > …. > (ii) For reasonable commercial purposes connected to your use of the mobile service, such as marketing and research related activities; > > https://www.safaricom.co.ke/images/Downloads/Terms_and_Conditions/condition… > > ---- > We must feel very safe for our consumers privacy caring Safaricom uses any details of your use of the Services including but not limited to your calls, emails, SMS’s, data, your personal information or documents obtained from you .... > > for their "commercial purposes" -- whatever broadly defined those purposes are ok! > > > >> On Mon, Feb 20, 2017 at 3:29 PM, Alex Gakuru <gakuru(a)gmail.com> wrote: >> The $24 Billion Data Business That Telcos Don't Want to Talk About >> >> Mobile Carriers Are Working With Partners to Manage, Package and Sell Data >> >> By Kate Kaye. Published on October 26, 2015 >> U.K. grocer Morrisons, ad-buying behemoth GroupM and other marketers and agencies are testing never-before-available data from cellphone carriers that connects device location and other information with telcos' real-world files on subscribers. Some services offer real-time heat maps showing the neighborhoods where store visitors go home at night, lists the sites they visited on mobile browsers recently and more. >> >> Under the radar, Verizon, Sprint, Telefonica and other carriers have partnered with firms including SAP, IBM, HP and AirSage to manage, package and sell various levels of data to marketers and other clients. It's all part of a push by the world's largest phone operators to counteract diminishing subscriber growth through new business ventures that tap into the data that showers from consumers' mobile web surfing, text messaging and phone calls. >> >> SAP's Consumer Insight 365 ingests regularly updated data representing as many as 300 cellphone events per day for each of the 20 million to 25 million mobile subscribers. SAP won't disclose the carriers providing this data. It "tells you where your consumers are coming from, because obviously the mobile operator knows their home location," said Lori Mitchell-Keller, head of SAP's global retail industry business unit. >> >> There is a lot of marketer interest in that information because it is tied to actual individuals. For the same reason, however, there is potential for resistance from privacy advocates. >> >> WPP units such as Kantar Media and GroupM's Mindshare have "kicked the tires" for three years on Consumer Insight 365, testing and helping develop applications for the service, said Nick Nyhan, CEO of WPP's Data Alliance. The extensive time spent so far partly reflects "high sensitivity to not doing something that would be too close for comfort from a consumer point of view," Mr. Nyhan said. >> >> The service also combines data from telcos with other information, telling businesses whether shoppers are checking out competitor prices on their phones or just emailing friends. It can tell them the age ranges and genders of people who visited a store location between 10 a.m. and noon, and link location and demographic data with shoppers' web browsing history. Retailers might use the information to arrange store displays to appeal to certain customer segments at different times of the day, or to help determine where to open new locations. >> >> "It used to be that this data was a lot harder to come by," said Ross Shanken, CEO of LeadID, a lead generation analytics firm. In a previous position at data firm TargusInfo 2008 and 2010 he nonetheless partnered with "a very large telco" to validate names, addresses and phone numbers for data appending. >> >> Too risky for the E.U.? >> To protect privacy, SAP receives non-personally-identifiable, anonymized information from telcos, and only provides aggregated information to its clients to prevent reidentification of individuals. Still, sharing and using data this way is controversial. Nearly all the players exploring the burgeoning Telecom Data as a Service field, or TDaaS for short, are reluctant to provide the details of their operations, much less freely name their clients. And despite privacy safeguards, SAP is focused on selling its 365 product in North America and the Asia-Pacific region because it cannot get the data it needs from telcos representing consumers in the E.U., where data protections are stricter than in the U.S. and elsewhere. >> >> But the rewards may outweigh the possible tangles with government regulators, consumer advocates and even squeamish board members. >> >> The global market for telco data as a service is potentially worth $24.1 billion this year, on its way to $79 billion in 2020, according to estimates by 451 Research based on a survey of likely customers. "Challenges and constraints" mean operators are scraping just 10% of the possible market right now, though that will rise to 30% by 2020, 451 Research said. >> >> "If I was a CEO of any telecom operator in the U.S., I would be saying to myself I can do the same," said Michael Provenzano, CEO and co-founder of Vistar Media, which teams up with mobile operators to provide anonymized and aggregated data for targeting digital out-of-home ads based on consumers' comings and goings. "That's going to be something these guys are talking about in the boardroom." >> >> Perhaps the most prominent recent moves in the burgeoning TDaaS realm are Verizon's $4.4 billion acquisition of AOL in May, followed by its purchase of mobile ad network Millennial Media for $238 million in September. Many saw the AOL buy as a means for Verizon to turn its data into a viable business, in part because AOL provides ad-tech infrastructure and marketer relationships that Verizon lacks. >> >> The level of authenticated information derived from Verizon and other mobile operators is seen as potentially more valuable than some other consumer data because it directly connects mobile phone interactions to individuals through actual billing information. "We're talking about linking a household and a billing relationship with a human being," said Seth Demsey, CTO of AOL Platforms. >> >> Verizon's Precision Market Insights division previously stumbled in its attempts to aggregate and package mobile data to help marketers target consumers and measure campaigns. Sprint's similar Pinsight Media division and AT&T's AdWorks—which segments and targets TV audiences—have not fared much better, according to observers. >> >> But lackluster results from going it alone have driven telcos toward companies that can facilitate cashing in on data. Along with SAP on the marketer-facing side, others including HP and IBM have stepped in to help phone carriers on the back-end data management and analysis side. >> >> When Spanish operator Telefonica embarked on its Dynamic Insights offering, it partnered with consumer insights firm GfK to help package the telco's mobile data for clients including U.K. food purveyor Morrisons. The grocery chain used the service to garner anonymized data connecting consumer demographic data to location visits. >> >> Some of these data relationships have long histories. SAP America owns Sybase, a subsidiary it bought in 2010 that serves as a technology hub for multiple mobile carriers and counts Verizon as a partner. The Sybase business has provided "deep relationships with mobile operators around the globe," said Rohit Tripathi, global VP and general manager of SAP Mobile Services, in an email. >> >> AirSage, another firm that has tight integrations with mobile operators, supplies data to municipal planners, retail store developers and city tourism boards. The company integrated its technology with telecom companies in the 1990s to enable 911 call support services. More recently it has signed data deals with Verizon Wireless and Sprint. "Our solution is actually plugged into the network behind the firewall of the carrier," said Ryan Kinskey, director of business development and sales at AirSage. Device IDs tracked by AirSage are anonymized, he added. >> >> Verizon and Sprint declined to comment for this story. AT&T and T-Mobile said they don't share consumer or location data with SAP, Sybase, AirSage or Vistar. >> >> Why the secrecy? >> Insiders say phone carriers exploring data-sharing businesses are tight-lipped because they don't want to reveal too many details to competitors, but fear of consumer complaints is always lurking in the background. >> >> "The practices that carriers have gotten into, the sheer volume of data and the promiscuity with which they're revealing their customers' data creates enormous risk for their businesses," said Peter Eckersley, chief computer scientist at the Electronic Frontier Foundation, a privacy watchdog. Mr. Eckersley and others suggest that anonymization techniques are faulty in many cases because even information associated with a hashed or encrypted identification code can be linked back to a home address and potentially reidentified by hackers. >> >> Unlike other types of location tracking, such as beacon technologies that work only with mobile apps that people have agreed to let track them, many services employing telco data require no explicit opt-ins by consumers. Companies like SAP instead rely on carriers' terms and conditions with their subscribers, calling acceptance of the terms equivalent to opting in. Verizon's privacy policy, for example, says that information collected on its customers may "be aggregated or anonymized for business and marketing uses by us or by third parties." >> >> Ultimately, for mobile operators, these relationships could reap substantial income from the data generated by subscribers who already account for their primary revenue streams. The telcos do not break out revenue derived from their data-related sales in their quarterly earnings reports, so just how much money they're making from these deals is not known. >> >> SAP will "effectively share the revenue back with the operator, so they get to make money from data that they're basically not utilizing or under-utilizing today," former SAP Mobile President John Sims said at an industry conference in Las Vegas in 2013 as the company introduced Consumer Insight 365. >> >> "The mobile operators don't want to reveal this," said Mr. Tripathi, the SAP Mobile Services executive. No matter how much telcos and their partners stress that the data is anonymized and aggregated, he said, "they are fearful people will take this and twist it into something that it isn't." >> >> http://adage.com/article/datadriven-marketing/24-billion-data-business-telc… >> >> >> > > _______________________________________________ > isoc mailing list > isoc(a)lists.my.co.ke > http://lists.my.co.ke/cgi-bin/mailman/listinfo/isoc

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Re: [kictanet] Govt to start phone tapping in war on counterfeit trade
by Nanjira Sambuli 20 Feb '17

20 Feb '17

Thanks for sharing, Kanini. This issue reeks of sinister intents. For instance, if CA switched off 1.5 million counterfeit devices in 2012 without this DMS, why is it needed now? Furthermore, The CA statement didn't ease the tension at hand, only raised more questions. http://www.nation.co.ke/news/plan-to-tap-phones-raises-eyebrows/1056-381882… This is an election year. From shopping for police armoury to even previous reports of CA investing in equipment to "monitor online spaces", we have every right to be anxious and demand clarity. Regards, Nanjira. Sent on the move. > On 18 Feb 2017, at 19:36, kanini mutemi <kaninimutemi(a)gmail.com> wrote: > > On that 'consumer awareness' and 'public participation' note. There's a Bill now before the Senate on Public Participation prescribing guidelines on how adequate public participation ought to be carried out. This being an election year it might not become law but could inform future legislative efforts on this area. Find attached. > > On Fri, Feb 17, 2017 at 6:51 PM, Nanjira Sambuli via kictanet <kictanet(a)lists.kictanet.or.ke> wrote: >> Noting that Okiya Omtatah has filed a petition in court, and there should be a hearing on Monday. >> >> The consumer awareness couldn’t be rolled out fast enough. >> >> >>> On 17 Feb 2017, at 13:29, kictanet-request(a)lists.kictanet.or.ke wrote: >>> >>> Send kictanet mailing list submissions to >>> kictanet(a)lists.kictanet.or.ke >>> >>> To subscribe or unsubscribe via the World Wide Web, visit >>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >>> or, via email, send a message with subject or body 'help' to >>> kictanet-request(a)lists.kictanet.or.ke >>> >>> You can reach the person managing the list at >>> kictanet-owner(a)lists.kictanet.or.ke >>> >>> When replying, please edit your Subject line so it is more specific >>> than "Re: Contents of kictanet digest..." >>> Today's Topics: >>> >>> 1. Re: [isoc_ke] Govt to start phone tapping in war on >>> counterfeit trade - Daily Nation (Ali Hussein) >>> 2. Fwd:Deloitte Annual Graduate Recruitment 2017 (Gakiria) >>> >>> From: Ali Hussein <ali(a)hussein.me.ke> >>> Subject: Re: [kictanet] [isoc_ke] Govt to start phone tapping in war on counterfeit trade - Daily Nation >>> Date: 17 February 2017 at 13:01:03 EAT >>> To: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke> >>> Cc: "Alwala, Rachel" <Alwala(a)ca.go.ke>, CPA <CPA(a)ca.go.ke> >>> >>> >>> Rachel, Wambua >>> >>> Thank you for your prompt response. However, other than take your word for it it would also be prudent for the Telcos (Safaricom, Orange, Airtel) to also let us know their thoughts on this without fear of being victimized. >>> >>> Steve? Anyone from Orange here with authority to speak? How about Airtel? >>> >>> Ali Hussein >>> Principal >>> Hussein & Associates >>> +254 0713 601113 >>> >>> Twitter: @AliHKassim >>> Skype: abu-jomo >>> LinkedIn: http://ke.linkedin.com/in/alihkassim >>> >>> "We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle >>> >>> >>> Sent from my iPad >>> >>>> On 17 Feb 2017, at 10:02 AM, Alwala, Rachel via kictanet <kictanet(a)lists.kictanet.or.ke> wrote: >>>> >>>> Dear listers, >>>> >>>> We are aware about the misleading reports in the media. The Authority will address the media shortly to clarify and explain how the system works. There is no infringement of privacy. As a matter of fact, no information leaves the MNOs. Instead the system queries the databases (whitelist, type approved devices etc) to determine the genuineness of a device before service is given. What part of that is infringement of privacy? >>>> >>>> We will share the statement with you to help all of you understand. No one needs to be instilled with fear that is generated by parties with vested interests. we want to eliminate illegal telecoms traffic through SIM boxing, counterfeit devices, substandard devices etc, for your good as the public. Not the other way as portrayed in the media. >>>> >>>> Rachel >>>> >>>> Sent from my iPad >>>> >>>> On Feb 17, 2017, at 09:43, Grace B via kictanet <kictanet(a)lists.kictanet.or.ke> wrote: >>>> >>>>> But on what legal basis is the phone tapping being done? >>>>> The closest connection I can see to the issue of counterfeit devices is the Type Approval Regulations, 2010. >>>>> If this is the basis, how can subsidiary legislation be used to limit a right like privacy? >>>>> Could CA clarify on what basis this is happening??? >>>>> >>>>>> On 16 Feb 2017 8:02 p.m., "Ali Hussein via isoc" <isoc(a)lists.my.co.ke> wrote: >>>>>> Listers >>>>>> >>>>>> From Tuesday, the government wants to be allowed to listen to your calls, read your texts and review your mobile money transactions. >>>>>> >>>>>> The government, through the Communications Authority of Kenya, has ordered mobile phone companies to allow it to tap their computers. >>>>>> >>>>>> Read on:- >>>>>> >>>>>> http://www.nation.co.ke/news/Government-likely-to-start-phone-tapping/1056-… >>>>>> >>>>>> Ali Hussein >>>>>> Principal >>>>>> Hussein & Associates >>>>>> +254 0713 601113 >>>>>> >>>>>> Twitter: @AliHKassim >>>>>> Skype: abu-jomo >>>>>> LinkedIn: http://ke.linkedin.com/in/alihkassim >>>>>> >>>>>> "We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle >>>>>> >>>>>> >>>>>> Sent from my iPad >>>>>> >>>>>> _______________________________________________ >>>>>> isoc mailing list >>>>>> isoc(a)lists.my.co.ke >>>>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/isoc >>>>> _______________________________________________ >>>>> kictanet mailing list >>>>> kictanet(a)lists.kictanet.or.ke >>>>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >>>>> Twitter: http://twitter.com/kictanet >>>>> Facebook: https://www.facebook.com/KICTANet/ >>>>> >>>>> Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/alwala%40ca.go.ke >>>>> >>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. >>>>> >>>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. >>>> _______________________________________________ >>>> kictanet mailing list >>>> kictanet(a)lists.kictanet.or.ke >>>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >>>> Twitter: http://twitter.com/kictanet >>>> Facebook: https://www.facebook.com/KICTANet/ >>>> >>>> Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com >>>> >>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. >>>> >>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. >>> >>> >>> >>> From: Gakiria <gakiria(a)gmail.com> >>> Subject: [kictanet] Fwd:Deloitte Annual Graduate Recruitment 2017 >>> Date: 17 February 2017 at 13:23:57 EAT >>> To: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke>, Kenya ICT Policy - kictanet <kictanet(a)lists.kictanet.or.ke> >>> >>> >>> >>> >>> >>> <image002.png> >>> >>> >>> >>> >>> >>> Kenya | Human Resources | 17 February 2017 >>> >>> <image004.jpg> >>> >>> Annual Graduate Recruitment 2017 >>> >>> Making an Impact >>> >>> >>> >>> Dear All, >>> >>> >>> >>> The Annual Graduate Recruitment (AGR) drive season is here with us again. >>> >>> >>> >>> We will be running the AGR 2017 campaign on the following social media platforms: Twitter, Facebook, LinkedIn and WhatsApp. We encourage you to retweet, like, share and comment to create more awareness about the recruitment. >>> >>> >>> >>> · Twitter Account @DeloitteKenya and the hashtag #Work4DeloitteEA >>> >>> · Facebook page Deloitte East Africa >>> >>> · LinkedIn page Deloitte East Africa >>> >>> >>> >>> We have also attached an e-card, which you can send to your contacts to encourage them to apply. >>> >>> >>> >>> Applications will be received online between 1 March 2017 and 31 March 2017. >>> >>> >>> >>> >>> >>> Regards, >>> >>> Human Resources >>> >>> >>> >>> <image005.png> >>> >>> <image006.png> >>> >>> <image007.png> >>> >>> <image008.png> >>> >>> <image009.png> >>> >>> <image010.png> >>> >>> >>> >>> Deloitte Place >>> >>> Waiyaki Way, Muthangari >>> >>> P. O. Box 40092 - GPO 00100 >>> >>> Nairobi, Kenya >>> >>> >>> >>> >>> >>> Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see www.deloitte.com/about for a more detailed description of DTTL and its member firms. >>> >>> >>> >>> © 2017 Deloitte & Touche >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> *Disclaimer:* Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee, and its network of member firms, each of which is a legally separate and independent entity. Please see www.deloitte.com/about for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms. >>> >>> >>> >>> <E-Card AGR 2017.jpg> >>> >>> _______________________________________________ >>> kictanet mailing list >>> kictanet(a)lists.kictanet.or.ke >>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >> >> Regards, >> >> Nanjira >> www.nanjira.com >> >> About.Me | Twitter | LinkedIn | Skype >> >> IM: +254722481566 (WhatsApp | Telegram | iMessage) >> PGP: 1DBE1F47A6878B0D >> >> >> >> _______________________________________________ >> kictanet mailing list >> kictanet(a)lists.kictanet.or.ke >> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >> Twitter: http://twitter.com/kictanet >> Facebook: https://www.facebook.com/KICTANet/ >> >> Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kaninimutemi%40gmail.… >> >> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. >> >> KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. > > > > -- > Mercy Mutemi > Mutemi Sumbi Advocates > > > <15—public participation-Bill formatted.pdf>

6 8

Re: [kictanet] Govt to start phone tapping in war on counterfeit trade
by Nanjira Sambuli 20 Feb '17

20 Feb '17

On that note, Wachira Maina's observations here are spot on, and speak to the wider distrust we have of "tech systems" being deployed: http://newafricanmagazine.com/unrepentant-autocrats-sacrament-franchise/#st… Regards, Nanjira. Sent on the move. > On 20 Feb 2017, at 14:04, Walubengo J <jwalu(a)yahoo.com> wrote: > > @Kentice, > > Mobile phones (with specialised encrypted software) is indeed what is used in the election Results Transmission Systems (RTS). So to that extent, Mutemi is not too far-fetched. > > HOWEVER, where @Mutemi begins to be far-fetched is when he imagines any political party worth its salt would hack and doctor the content what is being transmitted as election results. Doctoring that wont help since the results sms that is send is a reflection of what is on the hard-copy tally sheets (Form 35/36). > > Such a hack is not sustainable and therefore not worth investing in since the hard-copy figures will easily expose the hack. > > walu. > NB: there are better, easier and fruitful hacks one can invest in, like ensuring the RTS does not work in the first place :-) > > > From: Kentice Tikolo via kictanet <kictanet(a)lists.kictanet.or.ke> > To: jwalu(a)yahoo.com > Cc: Kentice Tikolo <ktikolo(a)gmail.com> > Sent: Monday, February 20, 2017 10:08 AM > Subject: Re: [kictanet] Govt to start phone tapping in war on counterfeit trade > > Which mobile phones are these that will be transmitting election results? Isn't this so far-fetched? > > Kentice Tikolo, MScPR, FPRSK > Delegate-at-Large, Global Alliance for PR & Communication Management Board > Strategic PR & Communications Consultant > > Life isn't tied with a bow, but it's still a gift. Regina Brett > > On 20 February 2017 at 09:48, Mutemi wa Kiama via kictanet <kictanet(a)lists.kictanet.or.ke> wrote: > Thought I should share this perspective with the listers... > > Sent to me via FB inbox... > > And I quote... > > I thought it wise to share my views with you. Tapping and listening to phone calls and reading messages may not be the main reason why the government wants access... > > The question we should be asking is... why now? Why during an election year?... > > My take is that.. someone wants to access the mobile phones that will be sending tallied results from polling centres so that they can doctor them before they reach IEBC. Kenyans should be vigilant on anything that happens from now onwards... till election day...Be vigilant wherever you are!! > > Regards, > > On 17 Feb 2017 21:30, "Nanjira Sambuli via kictanet" <kictanet(a)lists.kictanet.or.ke > wrote: > Noting that Okiya Omtatah has filed a petition in court, and there should be a hearing on Monday. > > The consumer awareness couldn’t be rolled out fast enough. > > >> On 17 Feb 2017, at 13:29, kictanet-request(a)lists.kictane t.or.ke wrote: >> >> Send kictanet mailing list submissions to >> kictanet(a)lists.kictanet.or.ke >> >> To subscribe or unsubscribe via the World Wide Web, visit >> https://lists.kictanet.or.ke/m ailman/listinfo/kictanet >> or, via email, send a message with subject or body 'help' to >> kictanet-request(a)lists.kictane t.or.ke >> >> You can reach the person managing the list at >> kictanet-owner(a)lists.kictanet. or.ke >> >> When replying, please edit your Subject line so it is more specific >> than "Re: Contents of kictanet digest..." >> Today's Topics: >> >> 1. Re: [isoc_ke] Govt to start phone tapping in war on >> counterfeit trade - Daily Nation (Ali Hussein) >> 2. Fwd:Deloitte Annual Graduate Recruitment 2017 (Gakiria) >> >> From: Ali Hussein <ali(a)hussein.me.ke> >> Subject: Re: [kictanet] [isoc_ke] Govt to start phone tapping in war on counterfeit trade - Daily Nation >> Date: 17 February 2017 at 13:01:03 EAT >> To: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke > >> Cc: "Alwala, Rachel" <Alwala(a)ca.go.ke>, CPA <CPA(a)ca.go.ke> >> >> >> Rachel, Wambua >> >> Thank you for your prompt response. However, other than take your word for it it would also be prudent for the Telcos (Safaricom, Orange, Airtel) to also let us know their thoughts on this without fear of being victimized. >> >> Steve? Anyone from Orange here with authority to speak? How about Airtel? >> >> Ali Hussein >> Principal >> Hussein & Associates >> +254 0713 601113 >> >> Twitter: @AliHKassim >> Skype: abu-jomo >> LinkedIn: http://ke.linkedin.c om/in/alihkassim >> >> "We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle >> >> >> Sent from my iPad >> >>> On 17 Feb 2017, at 10:02 AM, Alwala, Rachel via kictanet <kictanet(a)lists.kictanet.or.ke > wrote: >>> >>> Dear listers, >>> >>> We are aware about the misleading reports in the media. The Authority will address the media shortly to clarify and explain how the system works. There is no infringement of privacy. As a matter of fact, no information leaves the MNOs. Instead the system queries the databases (whitelist, type approved devices etc) to determine the genuineness of a device before service is given. What part of that is infringement of privacy? >>> >>> We will share the statement with you to help all of you understand. No one needs to be instilled with fear that is generated by parties with vested interests. we want to eliminate illegal telecoms traffic through SIM boxing, counterfeit devices, substandard devices etc, for your good as the public. Not the other way as portrayed in the media. >>> >>> Rachel >>> >>> Sent from my iPad >>> >>> On Feb 17, 2017, at 09:43, Grace B via kictanet <kictanet(a)lists.kictanet.or.ke > wrote: >>> >>>> But on what legal basis is the phone tapping being done? >>>> The closest connection I can see to the issue of counterfeit devices is the Type Approval Regulations, 2010. >>>> If this is the basis, how can subsidiary legislation be used to limit a right like privacy? >>>> Could CA clarify on what basis this is happening??? >>>> On 16 Feb 2017 8:02 p.m., "Ali Hussein via isoc" <isoc(a)lists.my.co.ke> wrote: >>>> Listers >>>> >>>> From Tuesday, the government wants to be allowed to listen to your calls, read your texts and review your mobile money transactions. >>>> The government, through the Communications Authority of Kenya, has ordered mobile phone companies to allow it to tap their computers. >>>> Read on:- >>>> http://www.nation.co.ke/news/G overnment-likely-to-start-phon e-tapping/1056-3816372-m5vnfx/ index.html >>>> >>>> Ali Hussein >>>> Principal >>>> Hussein & Associates >>>> +254 0713 601113 >>>> >>>> Twitter: @AliHKassim >>>> Skype: abu-jomo >>>> LinkedIn: http://ke.linkedin.c om/in/alihkassim >>>> >>>> "We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle >>>> >>>> >>>> Sent from my iPad >>>> >>>> ______________________________ _________________ >>>> isoc mailing list >>>> isoc(a)lists.my.co.ke >>>> http://lists.my.co.ke/cgi-bin/ mailman/listinfo/isoc >>>> ______________________________ _________________ >>>> kictanet mailing list >>>> kictanet(a)lists.kictanet.or.ke >>>> https://lists.kictanet.or.ke/m ailman/listinfo/kictanet >>>> Twitter: http://twitter.com/kictanet >>>> Facebook: https://www.facebook.com/KICTA Net/ >>>> >>>> Unsubscribe or change your options at https://lists.kictanet.or.ke/m ailman/options/kictanet/alwala %40ca.go.ke >>>> >>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. >>>> >>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. >>> ______________________________ _________________ >>> kictanet mailing list >>> kictanet(a)lists.kictanet.or.ke >>> https://lists.kictanet.or.ke/m ailman/listinfo/kictanet >>> Twitter: http://twitter.com/kictanet >>> Facebook: https://www.facebook.com/KICTA Net/ >>> >>> Unsubscribe or change your options at https://lists.kictanet.or.ke/m ailman/options/kictanet/info%4 0alyhussein.com >>> >>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. >>> >>> KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. >> >> >> >> From: Gakiria <gakiria(a)gmail.com> >> Subject: [kictanet] Fwd:Deloitte Annual Graduate Recruitment 2017 >> Date: 17 February 2017 at 13:23:57 EAT >> To: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke >, Kenya ICT Policy - kictanet <kictanet(a)lists.kictanet.or.ke > >> >> >> >> >> <image002.png> >> >> >> Kenya | Human Resources | 17 February 2017 >> <image004.jpg> >> Annual Graduate Recruitment 2017 >> >> Making an Impact >> >> >> Dear All, >> >> The Annual Graduate Recruitment (AGR) drive season is here with us again. >> >> We will be running the AGR 2017 campaign on the following social media platforms: Twitter, Facebook, LinkedIn and WhatsApp. We encourage you to retweet, like, share and comment to create more awareness about the recruitment. >> >> · Twitter Account @DeloitteKenya and the hashtag #Work4DeloitteEA >> · Facebook page Deloitte East Africa >> · LinkedIn page Deloitte East Africa >> >> We have also attached an e-card, which you can send to your contacts to encourage them to apply. >> >> Applications will be received online between 1 March 2017 and 31 March 2017. >> >> >> Regards, >> Human Resources >> >> <image005.png> >> <image006.png> >> <image007.png> >> <image008.png> >> <image009.png> >> <image010.png> >> >> Deloitte Place >> Waiyaki Way, Muthangari >> P. O. Box 40092 - GPO 00100 >> Nairobi, Kenya >> >> >> Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see www.deloitte.com/about for a more detailed description of DTTL and its member firms. >> >> © 2017 Deloitte & Touche >> >> >> >> >> *Disclaimer:* Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee, and its network of member firms, each of which is a legally separate and independent entity. Please see www.deloitte.com/about for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms. >> >> >> >> <E-Card AGR 2017.jpg> >> >> ______________________________ _________________ >> kictanet mailing list >> kictanet(a)lists.kictanet.or.ke >> https://lists.kictanet.or.ke/m ailman/listinfo/kictanet > > Regards, > > Nanjira > www.nanjira.com > > About.Me | Twitter | LinkedIn | Skype > > IM: +254722481566 (WhatsApp | Telegram | iMessage) > PGP: 1DBE1F47A6878B0D > > > ______________________________ _________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > https://lists.kictanet.or.ke/m ailman/listinfo/kictanet > Twitter: http://twitter.com/kictanet > Facebook: https://www.facebook.com/KICTA Net/ > > Unsubscribe or change your options at https://lists.kictanet.or.ke/m ailman/options/kictanet/eddiek iama%40gmail.com > > The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. > > KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. > > ______________________________ _________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > https://lists.kictanet.or.ke/ mailman/listinfo/kictanet > Twitter: http://twitter.com/kictanet > Facebook: https://www.facebook.com/ KICTANet/ > > Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/ ktikolo%40gmail.com > > The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. > > KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. > > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > https://lists.kictanet.or.ke/mailman/listinfo/kictanet > Twitter: http://twitter.com/kictanet > Facebook: https://www.facebook.com/KICTANet/ > > Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com > > The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. > > KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. >

2 1

DMS Deployment Suspended
by Nanjira Sambuli 20 Feb '17

20 Feb '17

Omtatah FTW! https://twitter.com/citizentvkenya/status/833638985205444609 Regards, Nanjira. Sent on the move.

1 0

Govt to start phone tapping in war on counterfeit trade
by Nanjira Sambuli 20 Feb '17

20 Feb '17

Noting that Okiya Omtatah has filed a petition in court, and there should be a hearing on Monday. The consumer awareness couldn’t be rolled out fast enough. > On 17 Feb 2017, at 13:29, kictanet-request(a)lists.kictanet.or.ke wrote: > > Send kictanet mailing list submissions to > kictanet(a)lists.kictanet.or.ke > > To subscribe or unsubscribe via the World Wide Web, visit > https://lists.kictanet.or.ke/mailman/listinfo/kictanet > or, via email, send a message with subject or body 'help' to > kictanet-request(a)lists.kictanet.or.ke > > You can reach the person managing the list at > kictanet-owner(a)lists.kictanet.or.ke > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of kictanet digest..." > Today's Topics: > > 1. Re: [isoc_ke] Govt to start phone tapping in war on > counterfeit trade - Daily Nation (Ali Hussein) > 2. Fwd:Deloitte Annual Graduate Recruitment 2017 (Gakiria) > > From: Ali Hussein <ali(a)hussein.me.ke> > Subject: Re: [kictanet] [isoc_ke] Govt to start phone tapping in war on counterfeit trade - Daily Nation > Date: 17 February 2017 at 13:01:03 EAT > To: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke> > Cc: "Alwala, Rachel" <Alwala(a)ca.go.ke>, CPA <CPA(a)ca.go.ke> > > > Rachel, Wambua > > Thank you for your prompt response. However, other than take your word for it it would also be prudent for the Telcos (Safaricom, Orange, Airtel) to also let us know their thoughts on this without fear of being victimized. > > Steve? Anyone from Orange here with authority to speak? How about Airtel? > > Ali Hussein > Principal > Hussein & Associates > +254 0713 601113 > > Twitter: @AliHKassim > Skype: abu-jomo > LinkedIn: http://ke.linkedin.com/in/alihkassim <http://ke.linkedin.com/in/alihkassim> > "We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle > > > Sent from my iPad > > On 17 Feb 2017, at 10:02 AM, Alwala, Rachel via kictanet <kictanet(a)lists.kictanet.or.ke <mailto:kictanet@lists.kictanet.or.ke>> wrote: > >> Dear listers, >> >> We are aware about the misleading reports in the media. The Authority will address the media shortly to clarify and explain how the system works. There is no infringement of privacy. As a matter of fact, no information leaves the MNOs. Instead the system queries the databases (whitelist, type approved devices etc) to determine the genuineness of a device before service is given. What part of that is infringement of privacy? >> >> We will share the statement with you to help all of you understand. No one needs to be instilled with fear that is generated by parties with vested interests. we want to eliminate illegal telecoms traffic through SIM boxing, counterfeit devices, substandard devices etc, for your good as the public. Not the other way as portrayed in the media. >> >> Rachel >> >> Sent from my iPad >> >> On Feb 17, 2017, at 09:43, Grace B via kictanet <kictanet(a)lists.kictanet.or.ke <mailto:kictanet@lists.kictanet.or.ke>> wrote: >> >>> But on what legal basis is the phone tapping being done? >>> The closest connection I can see to the issue of counterfeit devices is the Type Approval Regulations, 2010. >>> If this is the basis, how can subsidiary legislation be used to limit a right like privacy? >>> Could CA clarify on what basis this is happening??? >>> >>> On 16 Feb 2017 8:02 p.m., "Ali Hussein via isoc" <isoc(a)lists.my.co.ke <mailto:isoc@lists.my.co.ke>> wrote: >>> Listers >>> >>> From Tuesday, the government wants to be allowed to listen to your calls, read your texts and review your mobile money transactions. >>> >>> The government, through the Communications Authority of Kenya, has ordered mobile phone companies to allow it to tap their computers. >>> >>> Read on:- >>> >>> http://www.nation.co.ke/news/Government-likely-to-start-phone-tapping/1056-… <http://www.nation.co.ke/news/Government-likely-to-start-phone-tapping/1056-…> >>> >>> Ali Hussein >>> Principal >>> Hussein & Associates >>> +254 0713 601113 <tel:+254%20713%20601113> >>> >>> Twitter: @AliHKassim >>> Skype: abu-jomo >>> LinkedIn: http://ke.linkedin.com/in/alihkassim <http://ke.linkedin.com/in/alihkassim> >>> "We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle >>> >>> >>> Sent from my iPad >>> >>> _______________________________________________ >>> isoc mailing list >>> isoc(a)lists.my.co.ke <mailto:isoc@lists.my.co.ke> >>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/isoc <http://lists.my.co.ke/cgi-bin/mailman/listinfo/isoc> >>> _______________________________________________ >>> kictanet mailing list >>> kictanet(a)lists.kictanet.or.ke <mailto:kictanet@lists.kictanet.or.ke> >>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet <https://lists.kictanet.or.ke/mailman/listinfo/kictanet> >>> Twitter: http://twitter.com/kictanet <http://twitter.com/kictanet> >>> Facebook: https://www.facebook.com/KICTANet/ <https://www.facebook.com/KICTANet/> >>> >>> Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/alwala%40ca.go.ke <https://lists.kictanet.or.ke/mailman/options/kictanet/alwala%40ca.go.ke> >>> >>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. >>> >>> KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. >> _______________________________________________ >> kictanet mailing list >> kictanet(a)lists.kictanet.or.ke <mailto:kictanet@lists.kictanet.or.ke> >> https://lists.kictanet.or.ke/mailman/listinfo/kictanet <https://lists.kictanet.or.ke/mailman/listinfo/kictanet> >> Twitter: http://twitter.com/kictanet <http://twitter.com/kictanet> >> Facebook: https://www.facebook.com/KICTANet/ <https://www.facebook.com/KICTANet/> >> >> Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com <https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com> >> >> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. >> >> KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. > > > > From: Gakiria <gakiria(a)gmail.com> > Subject: [kictanet] Fwd:Deloitte Annual Graduate Recruitment 2017 > Date: 17 February 2017 at 13:23:57 EAT > To: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke>, Kenya ICT Policy - kictanet <kictanet(a)lists.kictanet.or.ke> > > > > > > <image002.png> > > > > > > Kenya | Human Resources | 17 February 2017 > > <image004.jpg> > > Annual Graduate Recruitment 2017 > > Making an Impact > > > > Dear All, > > > > The Annual Graduate Recruitment (AGR) drive season is here with us again. > > > > We will be running the AGR 2017 campaign on the following social media platforms: Twitter, Facebook, LinkedIn and WhatsApp. We encourage you to retweet, like, share and comment to create more awareness about the recruitment. > > > > · Twitter Account @DeloitteKenya and the hashtag #Work4DeloitteEA > > · Facebook page Deloitte East Africa <https://www.facebook.com/pages/Deloitte-East-Africa/187023008014678> > · LinkedIn page Deloitte East Africa <http://ke.linkedin.com/pub/deloitte-east-africa-dea/40/898/991> > > > > We have also attached an e-card, which you can send to your contacts to encourage them to apply. > > > > Applications will be received online between 1 March 2017 and 31 March 2017. > > > > > > Regards, > > Human Resources > > > > <image005.png> <https://www.facebook.com/DeloitteEastAfrica/> > <image006.png> <https://twitter.com/DeloitteKenya> > <image007.png> <https://www.linkedin.com/company/deloitte-east-africa> > <image008.png> <https://www.yammer.com/deloitte.com/> > <image009.png> <https://www2.deloitte.com/global/en/get-connected/contact-us.html?icid=bott…> > <image010.png> > > > > Deloitte Place > > Waiyaki Way, Muthangari > > P. O. Box 40092 - GPO 00100 > > Nairobi, Kenya > > > > > > Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see www.deloitte.com/about <http://www.deloitte.com/about> for a more detailed description of DTTL and its member firms. > > > > © 2017 Deloitte & Touche > > > > > > > > > > *Disclaimer:* Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee, and its network of member firms, each of which is a legally separate and independent entity. Please see www.deloitte.com/about <http://www.deloitte.com/about> for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms. > > > > <E-Card AGR 2017.jpg> > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > https://lists.kictanet.or.ke/mailman/listinfo/kictanet Regards, Nanjira www.nanjira.com <http://www.nanjira.com/> About.Me <http://about.me/ninanjira> | Twitter <http://www.twitter.com/ninanjira> | LinkedIn <https://www.linkedin.com/in/nanjira> | Skype <http://hatscripts.com/addskype?nanjirasambuli> IM: +254722481566 (WhatsApp | Telegram | iMessage) PGP: 1DBE1F47A6878B0D

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As Facebook and Google collect more data on Africans, their governments will seek to exploit that — Quartz
by Ali Hussein 20 Feb '17

20 Feb '17

Listers The trend towards less internet privacy is spreading the world over. Western Countries unfortunately have been at the forefront of this worrying trend. Africa is simply catching up. Does this mean that we in Africa should simply give up and let our governments across the continent borrow a dark leaf from their counterparts in Europe and the US (as a lister seemed to suggest last week)? Let us continue to be vigilant and if we are unable to stop them let us at least shine a light on those who will strive to limit our freedoms in the name of 'National Security'. https://qz.com/914708/as-facebook-and-google-collect-more-data-on-africans-… Ali Hussein Principal Hussein & Associates +254 0713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim "We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle Sent from my iPad

3 2

Re: [kictanet] Govt to start phone tapping in war on counterfeittrade
by Nanjira Sambuli 20 Feb '17

20 Feb '17

Not to mention that COFEK also claim they weren't consulted. Public trust of both govt and Telcos here is compromised. And it's up to CA especially to clear the air by proactive communication, not just chiming in when public fears have been stoked. It can't be emphasised enough, it's an election year. Fears -unfounded or not- are easily stoked. Additionally, as someone mentioned, CA needs to explain further the "surveillance" equipment it is supposedly deploying. What will be monitored etc. I refer to https://twitter.com/ninanjira/status/819809470544953344 Regards, Nanjira. Sent on the move. > On 20 Feb 2017, at 11:01, Andrew G <andy.geezke(a)gmail.com> wrote: > > Another look at the whole scenario, would be that the entire issue has been "politicised" by the telco's since they know the potential impact on their commercials. A lot of Kenyans use the chinese fakes, and as such a lot of the cariers traffic passes through these "fakes". Could it be that genuinely CA is looking at a purely device focussed and not user content? Consider that the "breaking news" was as a result of leaks by the telco's on the letter sent by the CA and it's requirement of them. I think this is also potentially a valid twist to the narrative. That being said, the onus is on the CA as a public body to show beyond doubt their intentions are not malicious. > >> On Mon, Feb 20, 2017 at 10:54 AM, awatila--- via kictanet <kictanet(a)lists.kictanet.or.ke> wrote: >> Far fetched on not, the point is that the move by CA has created so much fear in the citizenry. >> >> >> >> I would be interested with a response from CA on the issues raised by the kenya human rights commission on the phone tapping >> >> >> >> Regards, >> >> Best Regards, >> >> >> >> Alex >> >> #MobilePrivacyIsMyRight >> >> >> >> Sent from Mail for Windows 10 >> >> >> >> From: Kentice Tikolo via kictanet >> Sent: Monday, February 20, 2017 10:09 AM >> To: awatila(a)yahoo.co.uk >> Cc: Kentice Tikolo >> Subject: Re: [kictanet] Govt to start phone tapping in war on counterfeittrade >> >> >> >> Which mobile phones are these that will be transmitting election results? Isn't this so far-fetched? >> >> >> >> Kentice Tikolo, MScPR, FPRSK >> >> Delegate-at-Large, Global Alliance for PR & Communication Management Board >> >> Strategic PR & Communications Consultant >> >> >> >> Life isn't tied with a bow, but it's still a gift. Regina Brett >> >> >> >> On 20 February 2017 at 09:48, Mutemi wa Kiama via kictanet <kictanet(a)lists.kictanet.or.ke> wrote: >> >> Thought I should share this perspective with the listers... >> >> >> >> Sent to me via FB inbox... >> >> >> >> And I quote... >> >> >> >> I thought it wise to share my views with you. Tapping and listening to phone calls and reading messages may not be the main reason why the government wants access... >> >> >> >> The question we should be asking is... why now? Why during an election year?... >> >> >> >> My take is that.. someone wants to access the mobile phones that will be sending tallied results from polling centres so that they can doctor them before they reach IEBC. Kenyans should be vigilant on anything that happens from now onwards... till election day...Be vigilant wherever you are!! >> >> >> >> Regards, >> >> >> >> On 17 Feb 2017 21:30, "Nanjira Sambuli via kictanet" <kictanet(a)lists.kictanet.or.ke> wrote: >> >> Noting that Okiya Omtatah has filed a petition in court, and there should be a hearing on Monday. >> >> >> >> The consumer awareness couldn’t be rolled out fast enough. >> >> >> >> >> >> On 17 Feb 2017, at 13:29, kictanet-request(a)lists.kictanet.or.ke wrote: >> >> >> >> Send kictanet mailing list submissions to >> kictanet(a)lists.kictanet.or.ke >> >> To subscribe or unsubscribe via the World Wide Web, visit >> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >> or, via email, send a message with subject or body 'help' to >> kictanet-request(a)lists.kictanet.or.ke >> >> You can reach the person managing the list at >> kictanet-owner(a)lists.kictanet.or.ke >> >> When replying, please edit your Subject line so it is more specific >> than "Re: Contents of kictanet digest..." >> Today's Topics: >> >> 1. Re: [isoc_ke] Govt to start phone tapping in war on >> counterfeit trade - Daily Nation (Ali Hussein) >> 2. Fwd:Deloitte Annual Graduate Recruitment 2017 (Gakiria) >> >> From: Ali Hussein <ali(a)hussein.me.ke> >> >> Subject: Re: [kictanet] [isoc_ke] Govt to start phone tapping in war on counterfeit trade - Daily Nation >> >> Date: 17 February 2017 at 13:01:03 EAT >> >> To: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke> >> >> Cc: "Alwala, Rachel" <Alwala(a)ca.go.ke>, CPA <CPA(a)ca.go.ke> >> >> >> >> Rachel, Wambua >> >> >> >> Thank you for your prompt response. However, other than take your word for it it would also be prudent for the Telcos (Safaricom, Orange, Airtel) to also let us know their thoughts on this without fear of being victimized. >> >> >> >> Steve? Anyone from Orange here with authority to speak? How about Airtel? >> >> Ali Hussein >> >> Principal >> >> Hussein & Associates >> >> +254 0713 601113 >> >> >> >> Twitter: @AliHKassim >> >> Skype: abu-jomo >> >> LinkedIn: http://ke.linkedin.com/in/alihkassim >> >> >> >> "We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle >> >> >> >> >> >> Sent from my iPad >> >> >> On 17 Feb 2017, at 10:02 AM, Alwala, Rachel via kictanet <kictanet(a)lists.kictanet.or.ke> wrote: >> >> Dear listers, >> >> >> >> We are aware about the misleading reports in the media. The Authority will address the media shortly to clarify and explain how the system works. There is no infringement of privacy. As a matter of fact, no information leaves the MNOs. Instead the system queries the databases (whitelist, type approved devices etc) to determine the genuineness of a device before service is given. What part of that is infringement of privacy? >> >> >> >> We will share the statement with you to help all of you understand. No one needs to be instilled with fear that is generated by parties with vested interests. we want to eliminate illegal telecoms traffic through SIM boxing, counterfeit devices, substandard devices etc, for your good as the public. Not the other way as portrayed in the media. >> >> >> >> Rachel >> >> Sent from my iPad >> >> >> On Feb 17, 2017, at 09:43, Grace B via kictanet <kictanet(a)lists.kictanet.or.ke> wrote: >> >> But on what legal basis is the phone tapping being done? >> The closest connection I can see to the issue of counterfeit devices is the Type Approval Regulations, 2010. >> If this is the basis, how can subsidiary legislation be used to limit a right like privacy? >> Could CA clarify on what basis this is happening??? >> >> On 16 Feb 2017 8:02 p.m., "Ali Hussein via isoc" <isoc(a)lists.my.co.ke> wrote: >> >> Listers >> >> >> >> From Tuesday, the government wants to be allowed to listen to your calls, read your texts and review your mobile money transactions. >> >> The government, through the Communications Authority of Kenya, has ordered mobile phone companies to allow it to tap their computers. >> >> Read on:- >> >> http://www.nation.co.ke/news/Government-likely-to-start-phone-tapping/1056-… >> >> >> >> Ali Hussein >> >> Principal >> >> Hussein & Associates >> >> +254 0713 601113 >> >> >> >> Twitter: @AliHKassim >> >> Skype: abu-jomo >> >> LinkedIn: http://ke.linkedin.com/in/alihkassim >> >> >> >> "We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle >> >> >> >> >> >> Sent from my iPad >> >> >> _______________________________________________ >> isoc mailing list >> isoc(a)lists.my.co.ke >> http://lists.my.co.ke/cgi-bin/mailman/listinfo/isoc >> >> _______________________________________________ >> kictanet mailing list >> kictanet(a)lists.kictanet.or.ke >> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >> Twitter: http://twitter.com/kictanet >> Facebook: https://www.facebook.com/KICTANet/ >> >> Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/alwala%40ca.go.ke >> >> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. >> >> KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. >> >> _______________________________________________ >> kictanet mailing list >> kictanet(a)lists.kictanet.or.ke >> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >> Twitter: http://twitter.com/kictanet >> Facebook: https://www.facebook.com/KICTANet/ >> >> Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com >> >> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. >> >> KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. >> >> >> >> >> From: Gakiria <gakiria(a)gmail.com> >> >> Subject: [kictanet] Fwd:Deloitte Annual Graduate Recruitment 2017 >> >> Date: 17 February 2017 at 13:23:57 EAT >> >> To: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke>, Kenya ICT Policy - kictanet <kictanet(a)lists.kictanet.or.ke> >> >> >> >> >> >> >> >> <image002.png> >> >> >> >> >> >> Kenya | Human Resources | 17 February 2017 >> >> <image004.jpg> >> >> Annual Graduate Recruitment 2017 >> >> Making an Impact >> >> >> >> Dear All, >> >> >> >> The Annual Graduate Recruitment (AGR) drive season is here with us again. >> >> >> >> We will be running the AGR 2017 campaign on the following social media platforms: Twitter, Facebook, LinkedIn and WhatsApp. We encourage you to retweet, like, share and comment to create more awareness about the recruitment. >> >> >> >> · Twitter Account @DeloitteKenya and the hashtag #Work4DeloitteEA >> >> · Facebook page Deloitte East Africa >> >> · LinkedIn page Deloitte East Africa >> >> >> >> We have also attached an e-card, which you can send to your contacts to encourage them to apply. >> >> >> >> Applications will be received online between 1 March 2017 and 31 March 2017. >> >> >> >> >> >> Regards, >> >> Human Resources >> >> >> >> <image005.png> >> >> <image006.png> >> >> <image007.png> >> >> <image008.png> >> >> <image009.png> >> >> <image010.png> >> >> >> >> Deloitte Place >> >> Waiyaki Way, Muthangari >> >> P. O. Box 40092 - GPO 00100 >> >> Nairobi, Kenya >> >> >> >> >> >> Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see www.deloitte.com/about for a more detailed description of DTTL and its member firms. >> >> >> >> © 2017 Deloitte & Touche >> >> >> >> >> >> >> >> >> >> *Disclaimer:* Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee, and its network of member firms, each of which is a legally separate and independent entity. Please see www.deloitte.com/about for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms. >> >> >> >> >> >> >> <E-Card AGR 2017.jpg> >> >> _______________________________________________ >> kictanet mailing list >> kictanet(a)lists.kictanet.or.ke >> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >> >> >> >> Regards, >> >> >> >> Nanjira >> >> www.nanjira.com >> >> >> >> About.Me | Twitter | LinkedIn | Skype >> >> >> >> IM: +254722481566 (WhatsApp | Telegram | iMessage) >> >> PGP: 1DBE1F47A6878B0D >> >> >> >> >> _______________________________________________ >> kictanet mailing list >> kictanet(a)lists.kictanet.or.ke >> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >> Twitter: http://twitter.com/kictanet >> Facebook: https://www.facebook.com/KICTANet/ >> >> Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/eddiekiama%40gmail.com >> >> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. >> >> KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. >> >> >> _______________________________________________ >> kictanet mailing list >> kictanet(a)lists.kictanet.or.ke >> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >> Twitter: http://twitter.com/kictanet >> Facebook: https://www.facebook.com/KICTANet/ >> >> Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/ktikolo%40gmail.com >> >> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. >> >> KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. >> >> >> >> >> >> >> _______________________________________________ >> kictanet mailing list >> kictanet(a)lists.kictanet.or.ke >> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >> Twitter: http://twitter.com/kictanet >> Facebook: https://www.facebook.com/KICTANet/ >> >> Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/andy.geezke%40gmail.c… >> >> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. >> >> KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. >

3 2

Re: [kictanet] "Talk to Safaricom" Responses to Day 4 Questions
by Stephen Chege 20 Feb '17

20 Feb '17

Dear all Below are the responses to Day 4 Questions. Only a few questions were asked on that day. regards Steve Talk-2-Safaricom, Day 4 of 6 (Thursday):-Infrastructure & Universal Access Guideline: Safaricom continues to expand its network beyond urban areas. What has been your experience of Safaricom services in semi-urban and rural areas of Kenya? a) Rural area:-Voice quality, InternetAccess(bandwidth), Mobile Money (MPESA) b) Safaricom contributes to the Universal Service Fund to extend communications to underserved areas- how has this impacted your rural communities c) The government has the National Optical Fiber Infrastructure, to what extend does Safcom use/not use it and why?d) To provide services to under-served areas, the Universal Service Fund has been provision with Safaricom being the largest contributor, how effective is this fund? It's a mix of questions and experiences. Floor is open till midnite today on this one. Lets hear you views. Questions+Comments from Discussions: Barrack Otieno Hi Walu, 1. What is Safaricoms policy on Infrastructure sharing?, my question regards Community ISP's that may want to piggy back on its masts. What are the charges and guidelines? Thanks Barrack, this is a very good question. Safaricom supports infrastructure sharing and we have been hosting (and being hosted) on our competitors infrastructure since we began operations in 1999. Currently we share our towers, BTS rooms, power, fibre and other network elements with our competitors and other organisations. Safaricom shares infrastructure with Airtel, Telkom Kenya, Multichoice, KWS, KBC, Wananchi, JTL, PANG, Liquid Telecom, Access Kenya and many more. Having said that we believe that all licensees have the obligation of investing and building their networks as required under their licence conditions. Going back to your question – yes, we’d be able to host community ISPs depending on what elements they want to share which would also determine the cost. This would also be contingent on the ISPs compliance to statutory licences and regulations. Rosemary Koech My query is in regards to the quality of data and voice the quality heavily deteriorates just past major towns and cities. Is there a plan to ensure better service delivery? Rosemary, we keep this issue top of mind. As you would expect, urban centres tend to have more density when it comes to network coverage to cater for the higher population numbers, however your experience should not be any worse once you leave the major town or city as our coverage is designed to seamlessly cover the majority of the land mass. It would be good if you could share locations for us to review. We have contracted independent consultants P3 to continuously monitor our network performance and take random drive tests to ensure that we continue to connect our customers. In rural areas, we have embarked on a rollout plan that will see us reconfigure our network to better serve rural customers in the future. Kevin Kamonye Do you have/ have you had plans to roll out services in other countries. What are/were the challenges experienced. I think the current Kenya-only limited market share and the demands of better margins from investors could be the key reason that we are always feeling the pinch of your pricing. Also, it seems like am getting congestion along Naivasha Rd; calls sometimes take a while to connect or they do so without any ringing tone. More people are moving into the area, kindly see what to do about this and even better 3G (at least) coverage. Kevin We are currently only licensed to operate in Kenya and so we cannot share experiences of rollout in other countries at this time. However, as mentioned in a separate response to Sidney and a few others, we currently offer the most compelling pricing for data and voice services and remain the top investor in Kenya in terms of mobile infrastructure to enable us continue to provide cutting edge technologies to our customers. Our technical team is investigating the Naivasha Road issue. Grace Bomu I have seen Safaricom branded trenches in satellite towns such as Kiserian but we are yet to get broadband or services such as Safaricom box. Was the fibre exclusively for the security contract? Grace, you’re right the trenches you have seen are part of our rollout project to deliver fibre in Kiserian. Once we finish in lay the infrastructure our team will return to do the last mile connectivity making it available to end users. For now the concentration has been on getting the fiber to the town. On the Big Box, this should be available to you. You can buy the decoder from any of our retail shops for Sh4,999 and have the team set it up for you. See http://www.safaricom.co.ke/TheBigBox/ for more information on the box. Racheal Nakitare We know Safaricom contributes to USF, but how is the same ploughed back to open up our underserved areas? Has Safaricom attempted to apply for the same funds to improve our poor infrastructure especially in peri urban and rural areas. Are we eligible? Kind regards Racheal. Racheal – We had answered this question in some length in earlier answers, do let me know if you need any more clarification beyond that response. ________________________________ Note: All emails sent from Safaricom Limited are subject to Safaricom’s Email Terms & Conditions. Please click here to read the policy. http://www.safaricom.co.ke/images/Downloads/Terms_and_Conditions/safaricom_…

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Getting Internet Companies To Do The Right Thing: Key Lessons
by Nanjira Sambuli 20 Feb '17

20 Feb '17

Useful for this community, and for where policy discussions translate into advocacy efforts… https://www.newamerica.org/in-depth/getting-internet-companies-do-right-thi… <https://www.newamerica.org/in-depth/getting-internet-companies-do-right-thi…> Regards, Nanjira www.nanjira.com <http://www.nanjira.com/> About.Me <http://about.me/ninanjira> | Twitter <http://www.twitter.com/ninanjira> | LinkedIn <https://www.linkedin.com/in/nanjira> | Skype <http://hatscripts.com/addskype?nanjirasambuli> PGP: 1DBE1F47A6878B0D

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Invitation: Hacks/Hackers Nairobi Meetup, Wed 22 Feb, 6 - 8 pm, Nairobi Garage, Ngong Rd.
by Florence Sipalla 20 Feb '17

20 Feb '17

Topic: Think Before You Post! Date: Wednesday, 22 February 2017 Venue: Nairobi Garage, Ngong Road, Piedmont Plaza, 4th Floor Time: 6 – 8 pm Today, many people can easily access the internet either on their cellphones, through free Wi-Fi at educational institutions or workplaces. The thousands of cyber-cafes that have come up in most urban and some rural areas have also increased internet access. Access to digital media technologies means that everyone can now become a publisher (blog) can create and distribute radio (podcast) and TV (video) far and wide especially through social media platforms. But how many people think of the risks they face when they click that button to share some interesting content they have come across or have created? There have been reports in the media of people being arrested <http://www.the-star.co.ke/news/2016/04/08/blogger-david-zawadi-arrested-for…> because of what they post online and others have lost their jobs <https://www.theguardian.com/world/2013/dec/22/pr-exec-fired-racist-tweet-ai…> as a result of statements made online. When journalists publish online, they are bound by their code of ethics. What issues should other netizens take into consideration before posting information online? Our guests for the February session of Hacks/Hackers Nairobi #HHNBO will help us address the following questions: 1. What ethical considerations do I need to make before posting online? 2. What are the legal ramifications of what I post online? 3. Do my posts pose a risk to my personal security? In addition, Code for Africa will showcase tools to track deleted tweets. Guest speakers: Henry Maina – Article 19 <https://www.article19.org/pages/en/east-africa.html> Grace Githaiga – Kictanet <https://www.kictanet.or.ke/> Hacks/Hackers Nairobi is a forum where journalists and techies meet on a monthly basis to discuss issues that affect their work. Speak out! Let your voice be heard! To participate in the conversation, please sign up here <http://bit.ly/2kx7IA4> and share the invite widely. Follow us on Twitter <https://twitter.com/hhafrica> and Facebook <https://www.facebook.com/HacksHackersAfrica/>.

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Speed Up Policy Change, Prioritise Public Access: Key Recommendations from our 2017 Affordability Report | Alliance for Affordable Internet
by Nanjira Sambuli 20 Feb '17

20 Feb '17

Good morning all, The Alliance for Affordable Internet (an initiative of the Web Foundation) has today released the 2017 Affordability Report. Among the elements explored are USFs and public access solutions, including good practices to ensure user privacy and security are upheld. May have useful insights in light of recent discussions here. Well worth a read. Cheers! http://a4ai.org/2017-affordability-report-released/ Regards, Nanjira. Sent on the move.

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"Talk to Safaricom" Responses to Day 3 Questions
by Stephen Chege 19 Feb '17

19 Feb '17

From: Stephen Chege Sent: Wednesday, February 15, 2017 17:56 To: 'KICTAnet ICT Policy Discussions' Cc: 'Grace Githaiga' Subject: "Talk to Safaricom" Responses to Day 2 Questions Dear all Below are the responses to Day 3 Questions. Apologies, I was not able to send these yesterday. regards Steve Talk-2-Safaricom, Day 3 of 6 (Wednesday) :-Innovators, Innovations & Suppliers Guideline: Safaricom has been quite innovative and keeps coming up with new ways of doing things. As an innovator/developer/supplier, tell us your experiences with regard to Safaricom Innovation as well as their procurement ecosystem. a) Is their development platform and application programmable interface (API) sufficiently open? b) Are the issues to do with Intellectual property /Patents/Procurement clear and adequate? c) Whereas the gain-sharing agreements are private and confidential, how can they be made better? d) What is Safcom take on Bitcoin/Blockchain technologies? Questions+Comments from Discussions: Luke Okelo Good morning all. Thank you Mr.Walubengo for the good moderation so far much appreciated My question is what is the number of annual incidences/cases reported involving mpesa fraud? And are they ever resolved successfully? Secondly If I am carjacked in a matatu as often happens to passengers here, can Safaricom introduce a red flag system where I can discreetly notify relevant authorities that I am withdrawing from my mpesa account under duress? That is to say a silent alarm to raise awareness that there is a crime taking place, and maybe even remotely use my phone GPS location service so that I can be tracked and the culprits apprehended in the act? Blocking the mpesa account at such a sensitive time may not be too wise as the thieves may end a victim's life accusing him/her of non-cooperation Thank you kindly Luke, the different types of fraud that you see across the M-PESA platform ranging from social engineering to outright theft are viewed as crimes, and so these matters are referred to the Police. Safaricom is able to support with investigations where necessary. As ICT practitioners, we are aware that many of the new threats to security will come via these which platforms which we increasingly interact with every day. On our part we continuously educate customers and agents at regular intervals on the emerging threats so that they can protect themselves. Law enforcement personnel should also be trained to deal with and be able to prosecute crimes in this area. K.Machuchi Good coverage. Can we fit in Safaricom's attitude/ policy towards its existing and prospective suppliers. a) existing: payment for goods/ services provided. b) respect for supplier IP and remedies in case of breach by staff. c) prospective: artificial barriers and how they can eliminate/ minimize corruption in procurement. We are committed to growing Kenyan businesses and offer preferential support to innovative local businesses. We also invest heavily in building local expertise in the critical mobile sector – and this includes everything from partnering with local universities to create the relevant curriculum to deliver ready for market engineers to enabling the growth of the small business owner. We currently work with 830 local companies who form 84 percent of our supply chain. We have many examples, but companies such as Linksoft, Broadband Communications, Netsol and Adrian (who started literally from scratch years ago) have now grown on the back of Safaricom’s business to become multi-nationals operating across several countries in East and West Africa. In 2015 we commissioned KPMG South Africa to undertake a “True Value Study” i.e. to examine the true impact of Safaricom in Kenya’s economy. This study found that the value that Safaricom created for the Kenyan society in one year (2015) was estimated at around 10 times greater than the actual financial profit the company made in the same period. This was measured in actual impact on small Kenyan businesses who now exist solely because of Safaricom. At Safaricom we have an open invitation to any supplier who wants to be considered for business with us in a relevant areas. That is why we have published on our website, comprehensive information on how to do business with us. In addition, the applications for pre-qualification are all done online on a robust platform which has automated much of the evaluation and scoring with a fully auditable document trail. See http://www.safaricom.co.ke/about-us/suppliers. We absolutely will not work with any companies that have known track records for unethical behavior, nor do we participate in such behavior on our part. Mildred Achoch Good morning everyone, Thank you to the KICTANET moderators and Safaricom for this opportunity to engage. First, I would like to echo Grace B's sentiments. Thank you Safaricom for being in almost every part of Kenya. It goes a long way in assuring me that you guys will be around for a long time. Secondly, kudos for being one of the first companies in Kenya to embrace the Sustainable Development Goals, specifically SDG 9 (Industry, innovation and infrastructure) and SDG 17 (Partnerships for the goals) Regarding the fact that you are in almost every part of Kenya, my question is: is there a way you can partner with Kenyan filmmakers to promote Kenyan films and series/web series? I applaud innovative initiatives such as Skiza tunes and Blaze. These say to me that similar initiatives can be implemented to promote Kenyan filmmakers. Media convergence is already here with us; as a market leader, Safaricom should be at the forefront of innovative initiatives related to this. Stephen Njoroge Mildred, this is an important area of focus for Safaricom as we focus on growing our youth and their talents. The creative economy is one of the fastest growing incorporating music, dance, film and other creative works. The question on film makers is particularly interesting to us as they produce content which Safaricom can make available to our customers in the same way we provide Skiza tunes. Specifically, for film content we require a broadcasting licence from CA. Safaricom has identified this opportunity and in February 2015 we put in an application for broadcasting licence to enable us to carry this kind of content. In August 2015, our application was published in the Kenya Gazette. However to date Safaricom has not received this licence from the Communication Authority. The last we heard from the Communications Authority was in in October 2016 when we were informed that they could not give us the licence until the Dominance Report was released, although this came a year after our application. Nonetheless we want to play in this space as we have a good understanding of what the market wants, we are willing to invest in a platform that can allow consumers to access short-form or even full length films on-the-go for content producers and do our part for the creative economy. But for now we are waiting to hear from CA. We believe the Kenyan market is ready for fully converged multimedia services and we look forward to providing this to our customers and creating this new market for Kenyans content producers. Stephen Njoroge Hi John and Listers a) Is their development platform and application programmable interface (API) sufficiently open? ANS: NO!. compared to what is the standard with the like offacebook to have a developers portal (https://developers.facebook.com<https://developers.facebook.com/>) and Equity/Equitelportal very easy to use (https://developers.equitybankgroup.com/apis)and https://developer.pesapal.com/ etcsafaricom<https://developer.pesapal.com/%C2%A0etcsafaricom> does not have this well documented and you have to make a number ofguess emails most often to the wrong department or person, Something that couldtake hours ends up taking weeks and sometime months. One get the impressionthat safaricom is under staffed or the staff are just ignoring your email butit not that bad this days I was give a call account manager that is quitehelpful sometime I don’t need to email Ijust call her up.. and things are done.. I think she got the job because of her voice. Stephen, with regard to our API framework I mentioned that we are aware that it is not working as well as it can and that we have already taken steps to rectify this with the help of a world class vendor. We expect that the new API framework will be ready in the coming months. If you are agreeable I would be happy to propose you to “test-drive” the new API. Let me know. b) Are the issues to do with Intellectual property/Patents/Procurement clear and adequate? ANS: Lot of grey line in this but safaricom based competition is very clear on this outlining ownership and all. I am not clear on what the question is here but I will state that Safaricom recognises that good implementable ideas are rare to find and should therefore be protected by their owners. We have provided this and other help to Innovators in our innovation Portal and continue to engage with developers on this basis. c) Whereas the gain-sharing agreements are private and confidential, how can they be made better? ANS: I think safaricom is NOT in the business of sealing ideas but Most employees being Kenyan have a keen eye on opportunities.. other employees have vested interest in competing businesses and will lock you up new idea to be launched where they can eat from..I think having applications to be view-able by more than one employee in the business would help but I would recommend you pray very very hard and if possible fast for 40 days before sharing with this guys in private I believe that this is covered above through the zero tolerance policy we have towards infringement. d) What is Safcom take on Bitcoin/Blockchain technologies? ANS: If bitcoin gained high traction that I would be in a position to purchase sukuma from the kibanda via bitcoin other operators would come toraise at the expense of the home currency just as we don’t trade in gold andgold is represented in reserve via the currency notes, we would trade inbitcoin represented in Kenya currency.. I don’t see M-Pesa in the Picture pastthe currency loading yet they want you to Lipa Na M-Pesa kokote.. but may be amother thinking.. To answer the question Safaricom is more some reason againstbitcoin and has show this by not supporting bitcoin based startups Stephen, regarding Blockchain; the underlying technology behind BitCoin and other cryptocurrencies promises many interesting opportunities where trust is a premium, consensus desired and privacy a must. The distributed ledger could radically alter transaction flows, potentially eliminating intermediaries and reducing or reassigning costs. Without clear, mainstream support from regulators/authorities, it is difficult to see how BlockChain will deliver its full potential. Safaricom continues to monitor this technology and if supported by regulatory approvals, will consider to implement it where it is feasible. Specifically on BitCoin; I think the use of BitCoin or other cryptocurrencies is a much more complex and possibly riskier proposition. For Safaricom, being a licensed mobile money operator, we are unable to experiment with our customers’ money and ignore the clear direction given by our regulator the Central Bank of Kenya (https://www.centralbank.go.ke/uploads/banking_circulars/2075994161_Banking%…) The use of any unregulated, unmanaged, alternative currencies does not come without significant risks. The brief history of BitCoin is a clear example of this. According to Forbes, the past six years has seen 48% of BitCoin exchanges fail, some with enormous losses for customers. It is likely that the use of cryptocurrencies will, in the future become more stable and receive regulatory approval at which point Safaricom will be a ready adopter. Ahmed Mohamed Maawy I will ask 2 questions as a Solutions Architect myself: 1)- As a solutions developer, Safaricom does not provide its platform openly to allow 3rd party integration as does other service providers. And even if some lucky 3rd party do it, the flexibility to implement the solution to meet a diverse set of needs is quite limiting. Somehow makes a lot of us feel as if the payment solution is a "premium access" product available to specific players. The Safaricom API is not a convenient way out of it. Bootsrapping a solution around the API itself requires dedicated develper(s). For instance, stripe payments makes payment gateway integration part of the process not a separate development process. Where is the guarantee (legally binding) also that I can deploy freely a solution based on your payment platform without it being replicated? Thanks Ahmed. Please see my previous responses regarding our API and the planned redevelopments. In addition, let me know if you would like to take be part of the team to review it before we launch. Walu J @Ahmed, Do you mind clarifying a few things. I take it that you agree that Safcoms APIs are not too open. Particularly the payment solution. I presume that would be the MPESA platform which seems limited or restricted to some chosen few developers. Further you say that solutions built around the MPESA APIs are not scaleable to other domains and you seem to suggest a better option out of this. What would this option be? Are you suggesting that rather than trying to plug into MPESA through APIs, MPESA should be released and sold as a module that developers can plug into just about anything they need to - and pay royalties to Safcom on per use basis? Walu, Please see my previous responses regarding our API and the planned redevelopments. The initial design was not as good as we expected it to be and to be clear it was not designed to be closed or to make it difficult for developers to work with. This is counterintuitive as we would want M-PESA to be embedded in as many services as possible. The redevelopment I have mentioned here is going to smooth out those issues and help it become an easy to use interface that it should be. Ahmed Mohamed Maawy Firstly, M-Pesa is definitely being hailed as a global disruptive innovation. This means one thing only. It needs to act so. My response will be simple. This is where I expected M-Pesa would be today with an open all inclusive model: https://stripe.com/ Ahmed your comment is well noted. Grace Bomu Maybe we should ask the question, what is Safaricom's innovation model? Does it see itself as providing a platform for others to play and (hopefully create solutions) or is Safaricom also a player in the game or a hybrid? I would hope that Safaricom envisions itself providing a space for limitless innovation especially for social good. To arts and culture, I admire the work that Safaricom has done- from the beautiful calendars and adverts to music festivals. I however cringe when there are disputes involving the company and artistes and I hope that the issue of revenue sharing has been resolved. Has it been resolved? I wonder if Safaricom has exploited use of tech and its platforms in this cause. I echo Mildred's plea. You’re right Grace, Safaricom is both an innovator and co-innovates with others. In fact we increasingly describe ourselves as a platform. We see the company as being an enabler of several solutions that can transform lives across a growing number of industries such as the health sector, education, agriculture and financial services. We aim to provide these solutions in partnerships with others – we recognise that we do not have all the answers and these cross-industry pairings can drive more transformation than if each decided to go it alone. So expect more from us on that front. To your question on artists and royalties – this is an issue I take personal interest in. Safaricom has been one of the biggest corporate sponsors of Kenyan arts, having been involved in various music events over the years including Niko Na Safaricom Live, Safaricom Classical Fusion, Groove With Safaricom, Safaricom Youth Orchestra, Safaricom Choir and the Safaricom International Jazz Festival. Out of a desire to see local artists grow and earn from their craft we launched the digital music platform SKIZA in 2009. SKIZA is a ring-back tone service that allows your callers to listen to selected tunes from your favourite artists. The SKIZA platform is run by Safaricom, but the day-to-day management of the content is done by known as Content Service Providers (CSPs) who are licensed by the Communications Authority. For artists to put up their music for sale on SKIZA, they have to go through these providers, who review the content to ensure it meets our guidelines before listing it in our database. As I’m sure many of you are already aware, 2015 and 2016 were a bit challenging for us, as a result of multiple court cases and injunctions that forced us to hold back over KES 152 million in artists’ royalties while we waited for a resolution to the dispute between the CSPs and the Collective Management Organisations (CMOs), which include the Performers’ Rights Society of Kenya, Music Copyright Society of Kenya and Kenya Association of Music Producers. Though the issue was eventually resolved and the monies paid out, what we would like to see is a more unified approach to growing the industry. I could say more, but let me leave it there for now. John Kieti Good afternoon, My take on Safaricom and the innovation ecosystem / community is that although they have evolved slowly, Safaricom has contributed significantly and positively to our collective innovativeness as an economy. That we have moved beyond demanding an API for Mpesa and now we are talking about the API's openness is progress. That Safaricom's Spark Fund has invested in Sendy and other startups is laudable. That Safaricom entered useful partnerships with for likes of iCow, EnezaEducation, and Craft Silicon (Little Cabs), Mledger (acquisition) and many other startups must not be downplayed. That Safaricom gave free bandwidth to iHub for several years and sponsored activities at iLabAfrica is laudable. That said, I would wish Safaricom embraced open innovation and co-entrepreneurship more. For instance it was quite short sighted the way Safaricom flexed its muscle on Kipochi / Kopokopo, and BitPesa / Lipisha Consortium with regard to the BitCoin gateway for M-Pesa top ups and withdrawals. If I were them, I would embrace these startups and others building on block chain technology to further disrupt the Financial Services sector. It does not make sense for Safaricom / Mpesa to embrace the plastic card technology side of FinTech as they are doing with the M-Pesa card while frustrating the block-chain side. By and large let us give credit where its due. Safaricom has truly pushed the limits of innovation to increase value for its shareholders who include our Government. They just need to do more to figure out an ecosystem / collaborative approach to innovation. If they do that, we shall collectively and successfully attack the global marketplace for gains to our national economy. Just my 20 cents. Thank you John, your comments are well noted. With regard to the M-PESA plastic card; we have done research on this and we think it might be useful in some areas of the economy which we plan to explore. We will still continue to innovate and develop around the mobile device as our primary outlet. Ali Hussein Walu Thank you for keeping this conversation going. This in my humble opinion is where Safaricom scores a D- for me. There has been alot of (albeit unsubstantiated) complaints from the Startup Ecosystem of how difficult it is to work with Safaricom when it comes to:- 1. APIs and Integrations with other players especially when it comes to MPesa. There are even cases where people have claimed that Safaricom has acted like a Big Bully. Again unsubstantiated. This is obviously a case of where Safaricom needs to be very cognizant of the role they play in uplifting the Innovation Ecosystem in Kenya and Africa. Did Safaricom hound BitPesa out of Kenya? <http://www.coindesk.com/safaricom-and-bitpesa/> Ali, regarding the API I have given our position in previous responses above and before. The message has come through loud and clear and we are working to fix it. Did Safaricom hound BitPesa out of Kenya? <http://www.coindesk.com/safaricom-and-bitpesa/> Ali, this matter is in court with Safaricom having been sued by Bitpesa and as such I may not be able to say much. I can however say that Safaricom’s decision not to allow encashment of cryptocurrencies through our M-PESA network is based on guidance by the Central Bank of Kenya which we believe applies to all financial institutions. As a CBK licensee we cannot disregard guidance from our Regulator hence our position. (http://www.nation.co.ke/business/CBK-warns-against-use-of-Bitcoin/996-29975… , http://www.theeastafrican.co.ke/business/Central-Bank-of-Kenya-warns-of-Bit… ) 2. Its an accepted fact that working with the MPesa API is not a walk in the park. They need to be take a CrowdSourcing Approach to this. To be fair this has improved tremendously in the last few months. However, I believe there's room for improvement. Ali, regarding the API I have given our position in previous responses above and before. The message has come through loud and clear and we are working to fix it. 3. Regulation. Its a fact of business today that Regulation and Compliance can be a major hindrance to innovation. A case in point is the burgeoning FinTech Space in Nairobi. How can Safaricom help startups navigate this area? 4. What is the long term strategy for MPesa? Kenya is renowned the world over for innovation in this space and we should be grateful for the regulatory space that we developers enjoy in this country compared to others. Having said that the financial services space necessarily has boundaries and compliance requirements given its sensitivity. We have a comprehensive hand holding process for our partners that includes helping them navigate the regulatory landscape. Our Ready Business<http://www.safaricom.co.ke/readybusiness/> initiative seeks to do the same for small businesses across industries. Our long-term strategy for M-PESA is to ensure that it continues to evolve and remain relevant to Kenyans. As you may have noticed, we have started exploring the P2B space. Given that 8 out of ten transactions in Kenya are still made in cash, there’s a lot of room for a number of providers (and us) to grasp the mobile money opportunity. Barrack Otieno Hi Walu, Before the branch closes: 1. Does Safaricom support the TIVET Program or any Village Polytechnics which train most of our Crafts Men upcountry?, would be keen to know what kind of support they extend to this Village Innovation Centres. Best Regards Through the Safaricom Foundation we have provided computers for some youth polytechnics around the country, in partnership with Computers for Schools Kenya. These devices aimed to support their drive around digitalizing learning in youth polytechnics. We are considering exploring more opportunities through our youth platform, Blaze. Timothy Oriedo On innovation; I would wish to know how I can access anonymised cell phone location sensor data platform of all safaricom subscribers that will enable building of a recommendation engine to benefit various industries. Safaricom is sitting on a potential natural resource that if opened up can benefit different industries from transport, security, health care , education, environment etcetra Think of an intelligent service that can inform the traffic department that there is a noticeable surge of cellphone signals approaching town from a particular direction say Limuru -Westlands and the traffic lights proportionally allow more vehicles from that direction to pass through. ...wouldn't it be a step ahead in solving our ever present traffic menace? Timothy, I think you are referring to the potential of big-data that we may have accreted based on customer information. To be clear, access to customer information is controlled by law and under our licence both of which obligate to keep that information confidential. Beyond that I believe you are touching on the use of anonymised data records for development initiatives. This is an area that I believe should be discussed robustly and if viable, relevant legislation passed to enable different organisations with useful data to be able to apply this to different uses while affording the source of this information the necessary legal safeguards. John Kieti With "Mobile" contributing about 11% of South Korea's GDP (read Samsung), it is hard to fto resist the temptation to dream about "Mobile" contributing as much as 20% of Kenya's GDP by 2027. Such a dream appears achievable if Safaricom assumes the role of an anchor and sets itself up for more rapid co-innovation with local entrepreneurs and innovators. Best! Thanks John. This is well noted. ________________________________ Note: All emails sent from Safaricom Limited are subject to Safaricom’s Email Terms & Conditions. Please click here to read the policy. http://www.safaricom.co.ke/images/Downloads/Terms_and_Conditions/safaricom_…

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Press Statement By CA on DMS - rev 1.doc
by Alwala, Rachel 18 Feb '17

18 Feb '17

Hello Listers. Please see the statement from CA regarding the Device Management System that is under deployment. We hope listers shall objectively engage and seek to understand what the regulator is doing in the interest of the public. Media reports on this were misleading, but be rest assured we shall continue to engage all stakeholders so that they can be in full picture. Regards, Rachel

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Attachment request
by Peter Osotsi 18 Feb '17

18 Feb '17

Dear listers, A 4th year student of Engineering (Bachelor of Engineering - Electrical and Communications, Moi University) is seeking attachment that can engage her fully while they are on recess all the way to August 2017. You can contact me for further details on 0721586109, I've attached her resume and the letter from the university. Kind Regards Peter ----------- Don't wait for success; hunt it down like there's no tomorrow.

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Re: [kictanet] [isoc_ke] Govt to start phone tapping in war on counterfeit trade - Daily Nation
by WANGARI KABIRU 18 Feb '17

18 Feb '17

Warm greetings! I try to reconcile this "love-hate relationship with Government". Private companies that are not even Kenyan for our esteemed national laws to apply to them who are providers of solutions used by the public have all this personal information. They may choose to transpose it into data. Use it for data analytics and profit from it, with occasional leakage. Yet the hue and cry and backlash e.g data privacy demands etc is not evidenced as much. Would this mean that they are trusted more, are our friends more or cannot be reached at? Considering the widespread and increased usage of technology/tools, it warrants how to enhance trusted relations with Governments. Because Governments will always perform their function - so how does it look like in the tech age? Blessed day. Regards/Wangari --- Pray God Bless. 2013Wangari circa - "Being of the Light, We are Restored Through Faith in Mind, Body and Spirit; We Manifest The Kingdom of God on Earth". On Friday, 17 February 2017, 11:07, Rapudo Hawi via isoc <isoc(a)lists.my.co.ke> wrote: Listers, It is important to take note that this action has been done for length of time with passage of Terrorism Act among other policy initiatives. The only difference is that now it has reached the public domain. The discussions is how we contain this is founded on the freedoms, rights and liberties for Kenya enshrined within the constitution of Kenya 2010. The question that sets out is the public privacy protected and how can be enhanced without being exposed to the threats of cyber security Rapudo Hawi, Social Development Practitioner, Certified Security Specialist and Design Innovation Expert Telephone: +254 720975498 Twitter: rapudohawi Sykpe: rapudo.hawi Linkedin: www.linkedin.com/in/hawirapudoblog On Fri, Feb 17, 2017 at 10:00 AM, Wambua, Christopher via isoc <isoc(a)lists.my.co.ke> wrote: Listers, There is no dishonesty here Ali. This is a case of blatant misrepresentation which we shall be addressing shortly. As I indicated earlier through this list, the DMS is not intrusive and therefore does not infringe on the privacy of mobile telecommunications users. We shall be sharing a comprehensive statement on the system shortly. Best regards | Christopher Wambua | | Ag. Director/Consumer and Public Affairs | Consumer and Public Affairs | | | | | Tel: +254 20 4242000/209Mobile: +254 703 042209/ +254 730172209 | | P.O. Box 14448 Nairobi 00800 | | | | wambua(a)ca.go.ke Communications Authority of Kenya ca_kenya www.ca.go.ke | | | | Disclaimer: This email and any files transmitted with it are confidential and intended solely for the use by the individual(s) or entity to whom?it is addressed to. If you are not the intended recipient, you are notified that disclosing, copying, distributing or taking any action ?in reliance on the contents of this information is strictly prohibited. Additionally, if you have received this email in error please notify the sender ?immediately by a reply e-mail. | | | From: kictanet <kictanet-bounces+wambua=ca. go.ke(a)lists.kictanet.or.ke> on behalf of KICTAnet Discussions <kictanet(a)lists.kictanet.or.ke > Reply-To: KICTAnet Discussions <kictanet(a)lists.kictanet.or.ke > Date: Friday, February 17, 2017 at 9:49 AM To: Christoper Wambua <wambua(a)ca.go.ke> Cc: Ali Hussein <ali(a)hussein.me.ke>, ISOC Kenya Chapter <isoc(a)lists.my.co.ke>, KICTAnet Discussions <kictanet(a)lists.kictanet.or.ke > Subject: Re: [kictanet] [isoc_ke] Govt to start phone tapping in war on counterfeit trade - Daily Nation What actually shocks me is the dishonesty of all this. We had engaged CA a few weeks ago and the denials were clear... CA, please help us understand this... Ali HusseinPrincipalHussein & Associates+254 0713 601113 Twitter: @AliHKassimSkype: abu-jomoLinkedIn: http://ke.linkedin. com/in/alihkassim "We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle Sent from my iPad On 17 Feb 2017, at 9:27 AM, Grace B <nmutungu(a)gmail.com> wrote: But on what legal basis is the phone tapping being done? The closest connection I can see to the issue of counterfeit devices is the Type Approval Regulations, 2010. If this is the basis, how can subsidiary legislation be used to limit a right like privacy? Could CA clarify on what basis this is happening??? On 16 Feb 2017 8:02 p.m., "Ali Hussein via isoc" <isoc(a)lists.my.co.ke> wrote: Listers >From Tuesday, the government wants to be allowed to listen to your calls, read your texts and review your mobile money transactions.The government, through the Communications Authority of Kenya, has ordered mobile phone companies to allow it to tap their computers.Read on:-http://www.nation.co.ke/news/G overnment-likely-to-start-phon e-tapping/1056-3816372-m5vnfx/ index.html Ali HusseinPrincipalHussein & Associates+254 0713 601113 Twitter: @AliHKassimSkype: abu-jomoLinkedIn: http://ke.linkedin.c om/in/alihkassim "We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle Sent from my iPad ______________________________ _________________ isoc mailing list isoc(a)lists.my.co.ke http://lists.my.co.ke/cgi-bin/ mailman/listinfo/isoc ______________________________ _________________ isoc mailing list isoc(a)lists.my.co.ke http://lists.my.co.ke/cgi-bin/ mailman/listinfo/isoc _______________________________________________ isoc mailing list isoc(a)lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/isoc

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IoT - Banned In Germany: Kids' Doll Is Labeled An Espionage Device
by WANGARI KABIRU 18 Feb '17

18 Feb '17

Warm greetings! Keeping with the drift as per article below, while deflecting a bit, what is Kenya's IoT stand? Alwala Rachel &Wambua Christopher perhaps you may enlighten. PS: For the speak to the telcos discussion;Q: Are simcards and the phones and masts or other gadgets (especially the special offer ones) IoTed?If so why? If not why not? Is it expected? What is the consumer information? What is the consumer option? Opt-out or it means being locked out? Have a blessed day. Regards/Wangari --- Pray God Bless. 2013Wangari circa - "Being of the Light, We are Restored Through Faith in Mind, Body and Spirit; We Manifest The Kingdom of God on Earth". On Saturday, 18 February 2017, 0:31, Alex Gakuru via isoc <isoc(a)lists.my.co.ke> wrote: Or let's just spy on kids? http://www.npr.org/sections/thetwo-way/2017/02/17/515775874/banned-in-germa… Banned In Germany: Kids' Doll Is Labeled An Espionage Device February 17, 201711:51 AM ET On Fri, Feb 17, 2017 at 11:38 PM, Alex Gakuru <gakuru(a)gmail.com> wrote: What the heck? Here's a bonus reference for your enjoyment: The UK government seems to be attempting to significantly deepen its potential surveillance access. https://www.theregister.co.uk/ 2017/02/17/linx_snoopers_charg er_gagging_order/ On Fri, Feb 17, 2017 at 11:11 PM, Alex Gakuru <gakuru(a)gmail.com> wrote: Some myopic viewsthrough shallow news coverage often peddled by sponsored interestssleeper agents often masquerading as innocent, kind andpublic-interest caring souls can be quite irritating more than. mitigating which hereinshall embark on offering evidence as to why we all need to rise up inarms against privacy violation in Kenya. There comes a time whenfighting and shooting straight between the eyes is our civic duty farfrom the luxury of administering it sugar coated. YES!! So the Kenyan‘government is to start phone tapping in war on counterfeit’ –Its so how scaring! They will listen to all our calls, read our SMSand review al our mobile money transactions. Now about to faint,damn! Thank heavens for 40 per cent UK Vodafone-owned Safaricom forexpressing concerns on imminent privacy violation by snoopy Kenyangovernment. What would have become of us without this gallant publicprivacy caring mobile operator, never mind their Mobitelea founderssecret (or was it ‘privacy’) history? Anyway, who cares –sometimes it never hurts to obfuscate secrecy with privacy to achievethose greater benefits.Oh! by the way, notforgetting that the new competition rules drawn by the CommunicationsAuthority were cooked up solely to hurt this our precioustelecommunications private monopoly and therefore our collective furyat the regulator must send a very strong signal to any jealous personwhom dares attack their hard-earned success from years of investmenton innovative products and services. Needless to say, our local babyof UK-domiciled Vodafone Group last year boasted assets worth £133.7(KShs 17.3 trillion) total equity of £65.88 billion ( Kshs 8.5trillion) and annual revenue of £40.97 (Kshs 5.3 trillion) makingmockery of Kenya’s 2016/2017 total expenditure of Kshs 2.05trillion, or in other words, our entire national budget is no morethan just a fraction of the net worth of mighty Vodafone value.What a digressionfrom the original privacy discourse, when all aware that the Britishgovernment stands accused of breaking the law by forcing telecoms andinternet providers to retain records of phone calls, texts andinternet usage, months after Europe's highest court said that suchdata retention breaches citizens' fundamental right to privacycontrary to Data Retention (EC Direction) Act of 2009. But at this pointengage selective amnesia and choose to forget Hon. Edward Snowden’srevelation of the ‘Five Eyes’ surveillance programme comprisingAustrlia, Canada, New Zealand, United Kingdom and United States –because you see? It’s easier to punch at weak Kenya governmentalleged snooping while steering off the unberably crazy internationalsurveillance arrangements considering that, what the heck, even civilsociety gets donor funding from those rich countries so it helps notto bite the hand that feeds us. OK, agree we all keep it local not toantagonise the sleeping dog – it could wake up and bite us. Which compels a move on to another issue.Facebooks users are'Dumb Fucks', or so admitted Facebook CEO as he mocked early Facebookusers for trusting him with their personal information. "Theytrust me — dumb fucks," says Zuckerberg in one of the instantmessages, firstpublished by former Valleywag Nicholas Carlson at Silicon AlleyInsider. But forgive him since he thinks he’s grown and learned alot. What about Google,Microsoft, Apple, ad infinitum – all US firms we are all very finetrusting with our very, very very personal data? Does US have therights to all your Google & FB data? Find out here. And did you know The Trade In Services Agreement (TISA / TiSA),currently being negotiated among 50 countries, if passed would: - prohibit regulations on the financial industry; - eliminate laws to safeguard online or digital privacy; - render illegal any 'buy local' rules at any level of government; - effectively dismantle any public advantages to be derived from state-owned enterprises; and - eliminate net neutrality. Shocking information here.OK, this is notgoing as initially wanted, because the bigger fear out there isunberable. And therefore, I shall revert to my original plan ofpraising our local wonderful privacy champion Safaricom airing worryover fake mobile monitoring plan by snoopy GoK through CommunicationsAuthority of Kenyafor I don’t care what happens out there in the global arena.Choosing to adopt the phrase, ‘what you don’t know cannot hurtyou.’ Indeed, 'Free is a Lie' –Aral Balkan If you doubt my strong evidence do contact the source references cited. addios Gakuru On Fri, Feb 17, 2017 at 11:24 AM, Barrack Otieno via isoc <isoc(a)lists.my.co.ke> wrote: Rapudo,I thought so too. Looking forwad to the clarification by the Communications Authority.RegardsOn Feb 17, 2017 11:08 AM, "Rapudo Hawi via isoc" <isoc(a)lists.my.co.ke> wrote: Listers, It is important to take note that this action has been done for length of time with passage of Terrorism Act among other policy initiatives. The only difference is that now it has reached the public domain. The discussions is how we contain this is founded on the freedoms, rights and liberties for Kenya enshrined within the constitution of Kenya 2010. The question that sets out is the public privacy protected and how can be enhanced without being exposed to the threats of cyber security Rapudo Hawi, Social Development Practitioner, Certified Security Specialist and Design Innovation Expert Telephone: +254 720975498 Twitter: rapudohawi Sykpe: rapudo.hawi Linkedin: www.linkedin.com/in/hawirapudo blog On Fri, Feb 17, 2017 at 10:00 AM, Wambua, Christopher via isoc <isoc(a)lists.my.co.ke> wrote: Listers, There is no dishonesty here Ali. This is a case of blatant misrepresentation which we shall be addressing shortly. As I indicated earlier through this list, the DMS is not intrusive and therefore does not infringe on the privacy of mobile telecommunications users. We shall be sharing a comprehensive statement on the system shortly. Best regards | Christopher Wambua | | Ag. Director/Consumer and Public Affairs | Consumer and Public Affairs | | | | | Tel: +254 20 4242000/209Mobile: +254 703 042209/ +254 730172209 | | P.O. Box 14448 Nairobi 00800 | | | | wambua(a)ca.go.ke Communications Authority of Kenya ca_kenya www.ca.go.ke | | | | Disclaimer: This email and any files transmitted with it are confidential and intended solely for the use by the individual(s) or entity to whom?it is addressed to. If you are not the intended recipient, you are notified that disclosing, copying, distributing or taking any action ?in reliance on the contents of this information is strictly prohibited. Additionally, if you have received this email in error please notify the sender ?immediately by a reply e-mail. | | | From: kictanet <kictanet-bounces+wambua=ca.go .ke(a)lists.kictanet.or.ke> on behalf of KICTAnet Discussions <kictanet(a)lists.kictanet.or.ke > Reply-To: KICTAnet Discussions <kictanet(a)lists.kictanet.or.ke > Date: Friday, February 17, 2017 at 9:49 AM To: Christoper Wambua <wambua(a)ca.go.ke> Cc: Ali Hussein <ali(a)hussein.me.ke>, ISOC Kenya Chapter <isoc(a)lists.my.co.ke>, KICTAnet Discussions <kictanet(a)lists.kictanet.or.ke > Subject: Re: [kictanet] [isoc_ke] Govt to start phone tapping in war on counterfeit trade - Daily Nation What actually shocks me is the dishonesty of all this. We had engaged CA a few weeks ago and the denials were clear... CA, please help us understand this... Ali HusseinPrincipalHussein & Associates+254 0713 601113 Twitter: @AliHKassimSkype: abu-jomoLinkedIn: http://ke.linkedin.c om/in/alihkassim "We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle Sent from my iPad On 17 Feb 2017, at 9:27 AM, Grace B <nmutungu(a)gmail.com> wrote: But on what legal basis is the phone tapping being done? The closest connection I can see to the issue of counterfeit devices is the Type Approval Regulations, 2010. If this is the basis, how can subsidiary legislation be used to limit a right like privacy? Could CA clarify on what basis this is happening??? On 16 Feb 2017 8:02 p.m., "Ali Hussein via isoc" <isoc(a)lists.my.co.ke> wrote: Listers >From Tuesday, the government wants to be allowed to listen to your calls, read your texts and review your mobile money transactions.The government, through the Communications Authority of Kenya, has ordered mobile phone companies to allow it to tap their computers.Read on:-http://www.nation.co.ke/news/G overnment-likely-to-start-phon e-tapping/1056-3816372-m5vnfx/ index.html Ali HusseinPrincipalHussein & Associates+254 0713 601113 Twitter: @AliHKassimSkype: abu-jomoLinkedIn: http://ke.linkedin.c om/in/alihkassim "We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle Sent from my iPad ______________________________ _________________ isoc mailing list isoc(a)lists.my.co.ke http://lists.my.co.ke/cgi-bin/ mailman/listinfo/isoc ______________________________ _________________ isoc mailing list isoc(a)lists.my.co.ke http://lists.my.co.ke/cgi-bin/ mailman/listinfo/isoc ______________________________ _________________ isoc mailing list isoc(a)lists.my.co.ke http://lists.my.co.ke/cgi-bin/ mailman/listinfo/isoc ______________________________ _________________ isoc mailing list isoc(a)lists.my.co.ke http://lists.my.co.ke/cgi-bin/ mailman/listinfo/isoc _______________________________________________ isoc mailing list isoc(a)lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/isoc

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Microsoft and KPMG Partner for Blockchain Nodes - WinBuzzer
by Ali Hussein 18 Feb '17

18 Feb '17

Listers An interesting development. Microsoft and KPMG International announced today a new collaboration through the launch of Blockchain Nodes. The companies revealed the first workspaces will be located in Frankfurt and Singapore. A further location will be opened in New York. In a joint press release, Microsoft and KPMG say the partnership allows start-ups to move securely to cloud storage. Adoption of blockchain allows developers to create applications suited to real world processes. https://winbuzzer.com/2017/02/15/microsoft-kpmg-partner-blockchain-nodes-xc… From various fora we have heard Nyimbi, an Advisor with the MOICT tell audiences about the MOICT initiatives in BlockChain. I would like to invite the Ministry to give us a detailed backgrounder and the initiatives they are embarking on in the BlockChain space so that the industry/community can also plug in.. Ali Hussein Principal Hussein & Associates +254 0713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim "We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle Sent from my iPad

1 0

Re: [kictanet] Press Statement By CA on DMS - rev 1.doc
by Sidney Ochieng 17 Feb '17

17 Feb '17

Thanks for the clarifications. It's not lost on me that the devices described could be used to shut down phones at the whim of the CA. So who decides what the whitelist mentioned has? And just how quickly can that list be updated? Where exactly are these devices installed? I worry about these devices being used to turn off mobile services in parts of the country... On 17 Feb 2017 20:06, "Alwala, Rachel via kictanet" < kictanet(a)lists.kictanet.or.ke> wrote: Hello Listers. Please see the statement from CA regarding the Device Management System that is under deployment. We hope listers shall objectively engage and seek to understand what the regulator is doing in the interest of the public. Media reports on this were misleading, but be rest assured we shall continue to engage all stakeholders so that they can be in full picture. Regards, Rachel _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/sidney.ochieng%40gmail.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.

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Govt to start phone tapping in war on counterfeit trade - Daily Nation
by Ali Hussein 17 Feb '17

17 Feb '17

Listers From Tuesday, the government wants to be allowed to listen to your calls, read your texts and review your mobile money transactions. The government, through the Communications Authority of Kenya, has ordered mobile phone companies to allow it to tap their computers. Read on:- http://www.nation.co.ke/news/Government-likely-to-start-phone-tapping/1056-… Ali Hussein Principal Hussein & Associates +254 0713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim "We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle Sent from my iPad

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Fwd:Deloitte Annual Graduate Recruitment 2017
by Gakiria 17 Feb '17

17 Feb '17

Kenya | Human Resources | 17 February 2017 *Annual Graduate Recruitment 2017 * Making an Impact Dear All, The Annual Graduate Recruitment (AGR) drive season is here with us again. We will be running the AGR 2017 campaign on the following social media platforms: *Twitter, Facebook, LinkedIn* and *WhatsApp*. We encourage you to retweet, like, share and comment to create more awareness about the recruitment. · Twitter Account *@DeloitteKenya* and the hashtag *#Work4DeloitteEA* · Facebook page *Deloitte East Africa* <https://www.facebook.com/pages/Deloitte-East-Africa/187023008014678> · LinkedIn page *Deloitte East Africa* <http://ke.linkedin.com/pub/deloitte-east-africa-dea/40/898/991> We have also attached an e-card, which you can send to your contacts to encourage them to apply. Applications will be received online between *1 March 2017* and *31 March 2017. * Regards, *Human Resources* <https://www.facebook.com/DeloitteEastAfrica/> <https://twitter.com/DeloitteKenya> <https://www.linkedin.com/company/deloitte-east-africa> <https://www.yammer.com/deloitte.com/> <https://www2.deloitte.com/global/en/get-connected/contact-us.html?icid=bott…> [image: email-template-spacer] Deloitte Place Waiyaki Way, Muthangari P. O. Box 40092 - GPO 00100 Nairobi, Kenya Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see *www.deloitte.com/about <http://www.deloitte.com/about>* for a more detailed description of DTTL and its member firms. © 2017 Deloitte & Touche *Disclaimer:* *Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee, and its network of member firms, each of which is a legally separate and independent entity. Please see www.deloitte.com/about <http://www.deloitte.com/about> for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms.*

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Re: [kictanet] [isoc_ke] Govt to start phone tapping in war on counterfeit trade - Daily Nation
by Barrack Otieno 17 Feb '17

17 Feb '17

Rapudo, I thought so too. Looking forwad to the clarification by the Communications Authority. Regards On Feb 17, 2017 11:08 AM, "Rapudo Hawi via isoc" <isoc(a)lists.my.co.ke> wrote: > Listers, > > It is important to take note that this action has been done for length of > time with passage of Terrorism Act among other policy initiatives. The only > difference is that now it has reached the public domain. The discussions is > how we contain this is founded on the freedoms, rights and liberties for > Kenya enshrined within the constitution of Kenya 2010. > > The question that sets out is the public privacy protected and how can be > enhanced without being exposed to the threats of cyber security > > Rapudo Hawi, Social Development Practitioner, > > Certified Security Specialist and Design Innovation Expert > > *Telephone:* +254 720975498 <0720%20975498> > > *Twitter:* rapudohawi > > *Sykpe:* rapudo.hawi > > *Linkedin: *www.linkedin.com/in/hawirapudoblog > > > > > > On Fri, Feb 17, 2017 at 10:00 AM, Wambua, Christopher via isoc < > isoc(a)lists.my.co.ke> wrote: > >> Listers, >> >> There is no dishonesty here Ali. This is a case of blatant >> misrepresentation which we shall be addressing shortly. As I indicated >> earlier through this list, the DMS is not intrusive and therefore does not >> infringe on the privacy of mobile telecommunications users. We shall be >> sharing a comprehensive statement on the system shortly. >> >> Best regards >> >> *Christopher Wambua* >> >> Ag. Director/Consumer and Public Affairs | Consumer and Public Affairs >> >> >> >> Tel: +254 20 4242000 <020%204242000>/209 >> >> Mobile: +254 703 042209 <0703%20042209>/ >> >> +254 730172209 <0730%20172209> >> >> P.O. Box 14448 Nairobi 00800 >> >> >> >> wambua(a)ca.go.ke Communications Authority of Kenya >> <https://www.facebook.com/CAOKenya?ref=hl> ca_kenya >> <https://twitter.com/CA_Kenya>www.ca.go.ke <http://www.ca.go.ke/> >> >> *Disclaimer:* This email and any files transmitted with it are >> confidential and intended solely for the use by the individual(s) or entity >> to whom?it is addressed to. If you are not the intended recipient, you are >> notified that disclosing, copying, distributing or taking any action ?in >> reliance on the contents of this information is strictly prohibited. >> Additionally, if you have received this email in error please notify the >> sender ?immediately by a reply e-mail. >> >> >> From: kictanet <kictanet-bounces+wambua=ca.go.ke(a)lists.kictanet.or.ke> >> on behalf of KICTAnet Discussions <kictanet(a)lists.kictanet.or.ke> >> Reply-To: KICTAnet Discussions <kictanet(a)lists.kictanet.or.ke> >> Date: Friday, February 17, 2017 at 9:49 AM >> To: Christoper Wambua <wambua(a)ca.go.ke> >> Cc: Ali Hussein <ali(a)hussein.me.ke>, ISOC Kenya Chapter < >> isoc(a)lists.my.co.ke>, KICTAnet Discussions <kictanet(a)lists.kictanet.or.ke >> > >> Subject: Re: [kictanet] [isoc_ke] Govt to start phone tapping in war on >> counterfeit trade - Daily Nation >> >> What actually shocks me is the dishonesty of all this. We had engaged CA >> a few weeks ago and the denials were clear... >> >> CA, please help us understand this... >> >> *Ali Hussein* >> *Principal* >> *Hussein & Associates* >> +254 0713 601113 <0713%20601113> >> >> Twitter: @AliHKassim >> >> Skype: abu-jomo >> >> LinkedIn: http://ke.linkedin.com/in/alihkassim >> >> "We are what we repeatedly do. Excellence, therefore, is not an act but a >> habit." ~ Aristotle >> >> >> Sent from my iPad >> >> On 17 Feb 2017, at 9:27 AM, Grace B <nmutungu(a)gmail.com> wrote: >> >> But on what legal basis is the phone tapping being done? >> The closest connection I can see to the issue of counterfeit devices is >> the Type Approval Regulations, 2010. >> If this is the basis, how can subsidiary legislation be used to limit a >> right like privacy? >> Could CA clarify on what basis this is happening??? >> On 16 Feb 2017 8:02 p.m., "Ali Hussein via isoc" <isoc(a)lists.my.co.ke> >> wrote: >> >>> Listers >>> >>> From Tuesday, the government wants to be allowed to listen to your >>> calls, read your texts and review your mobile money transactions. >>> >>> The government, through the Communications Authority of Kenya, has >>> ordered mobile phone companies to allow it to tap their computers. >>> >>> Read on:- >>> http://www.nation.co.ke/news/Government-likely-to-start-phon >>> e-tapping/1056-3816372-m5vnfx/index.html >>> >>> *Ali Hussein* >>> *Principal* >>> *Hussein & Associates* >>> +254 0713 601113 <+254%20713%20601113> >>> >>> Twitter: @AliHKassim >>> >>> Skype: abu-jomo >>> >>> LinkedIn: http://ke.linkedin.com/in/alihkassim >>> >>> "We are what we repeatedly do. Excellence, therefore, is not an act but >>> a habit." ~ Aristotle >>> >>> >>> Sent from my iPad >>> >>> _______________________________________________ >>> isoc mailing list >>> isoc(a)lists.my.co.ke >>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/isoc >>> >> >> _______________________________________________ >> isoc mailing list >> isoc(a)lists.my.co.ke >> http://lists.my.co.ke/cgi-bin/mailman/listinfo/isoc >> > > > _______________________________________________ > isoc mailing list > isoc(a)lists.my.co.ke > http://lists.my.co.ke/cgi-bin/mailman/listinfo/isoc >

1 0

What the heck, CA?
by Nanjira Sambuli 17 Feb '17

17 Feb '17

http://www.nation.co.ke/news/Government-likely-to-start-phone-tapping/1056-… Regards, Nanjira. Sent on the move.

2 1

“Talk to Safaricom” Responses to Day 1 Questions - Request to USF/CA and Telcos
by Ali Hussein 17 Feb '17

17 Feb '17

Dear Rachel Further to Steve's response on the issue of USF utilization and collaboration with Telcos I have some queries:- According to Steve, and I quote:- *1. * *As the largest contributors to the USF Fund, telecommunication service providers including Safaricom do not have a say as to how the funds are utilised – yet we have the best information as to the constraints that impede rollout of network in marginal areas and the subsidy from the USF facilitates in closing the capital challenge.* *In fact, telecommunications providers had requested for representation in the USAC and had received promises that this would be done, but unfortunately the council does not have any operator representation.* *End quote.* It would be great for us to understand the rationale against providing the Telcos representation on the USAC. I would also like to request the community to be made to understand why the fund is still under-utilised. As per your last responses on the list you mentioned that out of 4.8b the fund had only utilised 1.5b? yet large swathes of counties are still going without 3G connectivity or in some cases no connectivity at all. 2. With the support of the Telcos could we map out using InfoGraphics the areas that need most attention in the country? *Ali Hussein* *Principal* *Hussein & Associates* Tel: +254 713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim <http://ke.linkedin.com/in/alihkassim> 13th Floor , Delta Towers, Oracle Wing, Chiromo Road, Westlands, Nairobi, Kenya. Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with.

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Ensure that Kenya, is getting a fair deal
by S.M. Muraya 16 Feb '17

16 Feb '17

Bureaucrats favor big/fat contracts & "establishments" ... innovators favor creativity. http://www.nation.co.ke/news/kenyas-Sh43-billion-US-arms-deal-at-risk/1056-… IOMAX, a company based in the congressman's own district, can deliver to Kenya a more appropriate and proven type of aircraft for $283 million less than L-3's price, Mr Budd said. “We need to ensure that Kenya, a long-time ally, is getting a fair deal, and that veteran-owned small businesses in our state aren’t getting shut out of competition because of government favouritism towards giant contractors,” the congressman declared.

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Safaricom complies with CAK order on M-Pesa fees disclosure
by Grace Githaiga 16 Feb '17

16 Feb '17

Safaricom has started notifying M-Pesa users transaction costs charged for cash transfers and bill payments in compliance with a Competition Authority of Kenya directive. The company yesterday began disclosing M-Pesa fees after the completion of transactions. Customers who use M-Pesa to pay a bill or transfer cash are now informed of the fees associated with the transaction in an SMS. http://www.businessdailyafrica.com/Corporate-News/539550-3813840-fmwl0t/ind… Best regards Githaiga, Grace Co-Convenor Kenya ICT Action Network (KICTANet) Twitter:@ggithaiga Tel: 254722701495 Skype: gracegithaiga Alternate email: ggithaiga(a)hotmail.com Linkedin: https://www.linkedin.com/in/gracegithaiga www.kictanet.or.ke "Change only happens when ordinary people get involved, get engaged and come together to demand it. I am asking you to believe. Not in my ability to bring about change – but in yours"---Barrack Obama.

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AFNOG in Nairobi this May 2017
by Dorcas Muthoni 16 Feb '17

16 Feb '17

Are familiar with www.afnog.org? This is a forum to get really good technical skills in many areas. The workshops are coming to Nairobi in May. I have seen massive career growth for women who have gone through AfNOG. The AfNOG Workshop, deadline has passed. However we have special link as below which will expire in a few days. Great if you can submit by tomorrow as evaluation is ongoing. https://afnog.org/applications/ext_online_application_en.php Kindly fill the form fully and submit. In the financial section please provide only the figure without the dollar sign $.

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Digital Security Training: Call for applications
by Liz Orembo 16 Feb '17

16 Feb '17

Greetings listers, KICTANet in partnership with Global Partners Digital is pleased to announce an open call for participation in a one day digital security training scheduled for 3rd March 2017. We are particularly interested in participation from the civil society, bloggers and journalists. *About the training* This training is informed by incidents of online harassment of activists, journalists and bloggers, and coming at a time when the Kenyan social media environment is polarized largely due to the upcoming general elections. This training will increase participants’ knowledge in such areas as: · Identification and evaluation of online risks, · Response to digital security incidents, · Legal and ethical environments along online expression. To apply, please *SEND YOUR EMAIL TO info(a)kictanet.or.ke <info(a)kictanet.or.ke>; *with details of your name, work and expressing why you would like to participate in this training. The *deadline to submit expressions of interest is 24th Feb 2017.* If you have any questions, do not hesitate to get in touch with Liz Orembo (lizorembo(a)kictanet.or.ke <lizorembo(a)gmail.com>) -- Best regards. Liz. PGP ID: 0x1F3488BF

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Africa - delegated!
by Mark Elkins 16 Feb '17

16 Feb '17

FYI - africa - safe and secure (validating from the root and DNSSEC Signed). # dig @::1 +dnssec +multiline africa soa ; <<>> DiG 9.11.0-P2 <<>> @::1 +dnssec +multiline africa soa ; (1 server found) ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 52213 ;; flags: qr rd ra ad; QUERY: 1, ANSWER: 2, AUTHORITY: 4, ADDITIONAL: 4 ;; OPT PSEUDOSECTION: ; EDNS: version: 0, flags: do; udp: 4096 ; COOKIE: 6dcba3ed600a97bd6f7a1e7858a475f8bd4dc44a8b6fb28e (good) ;; QUESTION SECTION: ;africa. IN SOA ;; ANSWER SECTION: africa. 3555 IN SOA zone-ds.registry.net.za. support.registry.net.za. ( 2017021505 ; serial 21600 ; refresh (6 hours) 7200 ; retry (2 hours) 1814400 ; expire (3 weeks) 3600 ; minimum (1 hour) ) africa. 3555 IN RRSIG SOA 8 1 3600 ( 20170301062014 20170214220103 21019 africa. RoQQCCDdh6QTEPkjHjfUZjRUlUgPiRdw0zjjteu/0Rgv 7PGHWfhM7CNLjtOHvtyLMdfS9NXyN6WJ1iqrXnC8A/rC sQeNbCnvK1EjjYwOZ+up4Erom7ChxioYP24zSXxpL1Tb jAyrX1ef7O9tX4VQlhJRmF//Z3iK43Oe7skAiUc= ) ;; AUTHORITY SECTION: africa. 86391 IN NS ns1.coza.net.za. africa. 86391 IN NS ns.coza.net.za. africa. 86391 IN NS coza1.dnsnode.net. africa. 86391 IN RRSIG NS 8 1 86400 ( 20170219184438 20170205084603 21019 africa. O+KYJxnFhZoa2iOmnK1BhpxTuse4GoJeKbV0tPbZ4jrA suzgzFqNTzyYxgTraZlXoyRDeUNATeQfsPiVP5A53lz7 JJxDxn5126EYDIrRM38OM6SZrf3ZKHawvDFjYKT2O5Ab sBEy00zp3dzQ7N5lq591ExrYvf9kwPMImHt1MnQ= ) ;; ADDITIONAL SECTION: ns.coza.net.za. 172754 IN A 206.223.136.200 ns1.coza.net.za. 172754 IN A 66.135.62.20 coza1.dnsnode.net. 172754 IN A 194.146.106.74 -- Mark James ELKINS - Posix Systems - (South) Africa mje(a)posix.co.za Tel: +27.128070590 Cell: +27.826010496 For fast, reliable, low cost Internet in ZA: https://ftth.posix.co.za

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Re: [kictanet] "Talk to Safaricom" Responses to Day 2 Questions
by Timothy- Coach- Oriedo 16 Feb '17

16 Feb '17

Thank you Steve for the Granular responses. Its enlightening and am learning new information including the safaricom.co.ke page being a freemium service. Which is an encouraging observation especially considering the issue of net neutrality and universal access of basic Internet services. Its indeed possible to provide free Internet services to segments of our communities for a valid cause. Good day. Timothy Oriedo about.me/Timoriedo On 15 Feb 2017 7:46 pm, "Walubengo J via kictanet" < kictanet(a)lists.kictanet.or.ke> wrote: Thnx Steve, As comprehensive as usual. Listers, feel free to chambua/ask for further clarifications. walu. ------------------------------ *From:* Stephen Chege via kictanet <kictanet(a)lists.kictanet.or.ke> *To:* jwalu(a)yahoo.com *Cc:* Stephen Chege <SChege(a)Safaricom.co.ke> *Sent:* Wednesday, February 15, 2017 5:56 PM *Subject:* [kictanet] "Talk to Safaricom" Responses to Day 2 Questions Dear all Below are the responses to Day 2 Questions. We are picking up the supplementary questions and will respond to them. regards Steve *Talk-2-Safaricom, Day 2 (Tuesday 7th Feb)- Competition Issues* *Guideline*: Share your perspective as to whether or not Safaricom is dominant in the following sub-sectors and whether some intervention is required from the regulator. The current data from CA <http://www.ca.go.ke/images/downloads/STATISTICS/Sector%20Statistics%20Repor…> (Q1, 2016-17) could be a useful guideline for the dominance debate. It gives Safcom the following market share - a) Mobile Subscribers (69% of all subscribers, closest rival17.5%) ‘; b) Voice Traffic (76% of voice traffic, closest rival 13.8%) c) Data/Internet Subsector, (63.2% of mobile internet subscriptions, closest rival 21%) d) Mobile Money Transactions ( 81% of all mobile money transactions, closes rival 16%) I am sure we cannot ask or blame Safaricom for what it may consider a successful state of affairs :-) So please share your perspective as to whether or not Safaricom is dominant in the following sub-sectors and whether or not some intervention is required from the regulator in as far as making the market more competitive. Floor is open. *Questions+Comments from Discussions:* *Ali Hussein* *@Walu What strategic purpose would splitting Safaricom have on their business? I'm fundamentally opposed to government imposed splits. Let's look at one of the most famous splits:- Standard Oil in the US. It was split into 34 companies by the justice department. The most prominent of these were Exxon, Mobil and Chevron. Many years later through 'Mergers and Acquisitions' the original company is now more or less back as ExxonMobil, whose CEO has incidentally been appointed by The Donald to be Secretary of State. **https://en.m.wikipedia.org/wiki/Standard_Oil <https://en.m.wikipedia.org/wiki/Standard_Oil>** Having said that I think Mpesa remaining in Safaricom is stunting it's growth. But then that's their prerogative not anybody else's. I keep on saying that someone out there is quietly plotting to eat Safaricom's lunch. If they snooze.* Ali, Walu we cannot speculate as to what action will be proposed against Safaricom. However we take the very strong view that competition in our sector should not be viewed only from the perspective of the so called smaller players. Questions should be asked how the situation came to be given that two of the current players were licensed at practically the same time. Specifically, the issue of investment in infrastructure should be examined in detail. Regulatory intervention should not be used to reward failure to invest. Also Ali correctly states, we also have to keep investing and innovating or else we shall soon be someone’s lunch. Also, the World Bank’s Global Economic Prospects Report <http://pubdocs.worldbank.org/en/842861463605615468/Global-Economic-Prospect…> (2016) notes, if Kenya’s economy wants to continue to grow at a ‘robust’ pace, empowering the mobile and technology sectors is critical as they provide the critical infrastructure needed for growth. *Barrack Otieno* *Many thanks for your email, i applaud Safaricom for its aggressive and smart approach that has made it a leader. My question will be focused on connecting the unconnected. * *Is there an effort to tailor make the customer service platform to include other local languages say, Luhya, Luo or Maa?, i think this will encourage more citizens who traditionally dont speak English and or Swahili to embrace telecommunications and or related services. * Good question Barrack, - we undertake a lot of investment in people and systems to ensure that all our customers are able to get service from our Call Centre in their preferred language. We have local dialect speakers in our Customer Centres and our Retail touch points who can serve all Kenyans in the event that they are not conversant with Kiswahili or English. So this is well covered. In fact our concern now is Chinese speakers! We have noted a significant number of calls from these customers. *2) What is Safaricoms experience with Mshwari - payments , defaults in light of the challenging economic times ?, i am sure this will be an indicator of the health of the economy. * M-Shwari is a CBA product that is delivered via the Safaricom platform. According to CBA, less than 2% of borrowers default on their repayments. M-Shwari leverages the ubiquity of mobile devices, Safaricom’s M-PESA and partnership with CBA to enable Kenyans operate and maintain a bank account through their mobile device. This service is quite successful, and in every single minute our two partners (CBA and KCB) process two loans every second on both their M-Shwari and KCB-M-PESA products. *Secondly i am curious to know the mechanism that is in place to refund people who might have money on Mpesa or Mshwari and pass on yet their relatives don't claim the money. * Our policy is that the M-PESA and M-Shwari balances are maintained in the individual’s accounts until they are claimed by their personal representatives or executors of their Will. To make a claim, such representatives or executors are required to present Letters of Administration or a Grant of Probate issued by a Court and complete the relevant claim forms available at any of our retail shops countrywide. The money is then paid to them. If this money is not claimed within two years, then the law requires us to remit the balances in those accounts to the Unclaimed Financial Assets Authority. *3) On the data front , can we have a status update of the Safaricom Fibre to the Home Project?, which areas have been covered?, which areas have not been covered, any challenges the company has faced from the citizens, county governments and regulators. Regards* We have just launched this project which complements our strategy to provide our customers end-to-end connectivity whether they are on-the-go or at home. So far we have fibre installed next to 20,000 homes to date meaning it will be easy to connect these residential areas to high speed fixed data. This is an ongoing effort which we see as our next strategic area for development. A lot of the concerns from citizens is the troublesome excavation works where the fibre is buried. We deal with these by ensuring our contractors restore the excavated areas back to the previous condition. With County Governments the concern is around Way Leaves. A number of us in this forum were involved in the drafting of the Critical Infrastructure Bill which, among other issues, sought to address the issues of delays in obtaining Way Leaves and in general ensuring that ICT infrastructure (including fibre optic cable) is deemed as utility and exempted from delays in approvals. I hope that Bill eventually passes into law. *Victor Kapiyo* *Safaricom has over the years benefited from its current position, raking in billions in profits for its shareholders. As a public listed company, what has the company done so far to confer some of these benefits to the public, whether as part of its CSR, investments or approaches in business operations etc.? Regards, * As a business, we have taken a conscious decision that our purpose is not solely to build value for our shareholders- which is an important part of what we do. We have at the centre of all the business we undertake a commitment to Transform Lives. We do this beyond the traditional realm of voice, data and mobile money services through partnerships in health, agriculture, the music and the arts space, backing and providing thought leadership for innovation, leading a corporate push to adopt the SDGs as well as projects such as the National Surveillance, Communication and Control System for the National Police Service to enhance security or the 23,000 primary schools which will benefit from free internet connectivity from Safaricom. Under our Corporate Responsibility program, we have helped over 1.2 million Kenyans receive health services, put 800,000 students in decent classrooms, and supported 1.25 million Kenyans through disaster response. We have provided over 300,000 people with access safe and clean water, and have economically empowered over 250,000 people. You may see more of our projects here: www.safaricom.co.ke/foundation and I invite any one of you to let us know if they are any areas that we should cover more. We truly believe in building our relevance beyond the bottom line to create a sustainable organisation that adds value for all Kenyans. *Grace Bomu* *I will ask a question on behalf of my teenager friend, "If Safcom makes so much profit, why can't it lower data costs?* Hi Grace, please see my earlier response to Sidney on this matter. *Odhiambo Washington* *On dominance on the above (except (c), I cannot blame Safaricom or even try to mention dominance. It's something they have worked for. However, they also need to use this gigantic position to ensure coverage everywhere while lowering tariffs on voice, data and mostly Money Transfer fees. Talking of coverage, I have severally tweeted Safaricom about the lack of network coverage along the road from Kapiti Area all the way to that turn-off to Nanyuki. I think the place is called Marwa. * *I am wondering whether they take the feedback seriously or it's just that they don't expect much revenue from travelers on that section of the journey to Nyeri/Nanyuki. And what about to Ole Polos (asking for Barrack!) ?? * Washington, we take all customer feedback seriously. It may take us some time to rectify some problems but we do act upon the complaints. As mentioned yesterday, our team is getting in touch with you to pinpoint these problem areas. A deep analysis will tell you that Safaricom charges for money transfer are very expensive. The trick is in the amounts you transfer - and they take advantage of the fact that most clients will want to do a transfer at once, instead of in bits, which I don't think is fair. The cost of sending 2,500 whether at once or in 1,000, 1000, 500 should be the same. Afterall it's all _digital_ money, not some individuals carrying the cash to destinations/final users :-) As mentioned before, we believe that our charges are competitive and reflect the convenience of transferring your money securely and efficiently. It is also important to note that there is a network cost element to each portion of your transaction, which is why the fees cannot be standardised in the manner you suggest. On money transfer and especially with regard to customer (or is it consumer?) protection, I still think Safaricom is capable of doing more with regard to those transactions where someone ends up sending to the wrong number. Much as they have introduced number lookups from the contacts stored on the SIM card, I believe number lookups from the contacts stored on the phone shouldn't be such an uphill task. Do they have plans for this? Our second generation M-PESA system has enabled the service known as Hakikisha, which allows you to confirm the recipient details prior to the transaction being completed, using the customer’s officially registered details. Furthermore, we have made it very simple to initiate a reversal in the event is erroneously sent to the wrong recipient. Nonetheless I can confirm that we are working on an M-PESA App which will, among other things, be able to seamlessly retrieve recipient details directly from the contacts in your phonebook further minimising chances of error. The App is currently being Piloted. *Being almost the world's pioneer of mobile money transfer, can they also pioneer a legal mechanism to deal with/mitigate cases where people have sent money to the wrong numbers by mistake? That is one area that remains wanting. * When a customer calls us and lets us know that the money was sent to the wrong number, we can usually reverse it if the money has not been withdrawn. However if the money has been withdrawn they are in essence raising a legal dispute. Our role as a telecoms provider is limited to service provision and therefore we are not empowered to take on the investigative elements of such a legal dispute. What we can do is to provide network tools that can assist with minimising the chance of error – which is why introduced services like Hakikisha and engage in continuous customer education around this issue. *At the moment, their 15sec option to mitigate that isn't quite intuitive. The "Cancel' option actually means 'go ahead and do the transfer', but most people have confused it with what "Cancel" in any other realm means. They should re-engineer the option to have the meaning/options expected by users..(Oh, was I supposed to give feedback or ask questions?) Besides, they should increase the time to 30secs, and also sponsor a media campaign to enlighten their clients. * Washington, this solution is flash-enabled, so whether the button says ‘Ignore’ while others say ‘Cancel’ depends purely on the type of handset the user owns. The simple rule of thumb is that any response is required in order to stop the transactions, not responding means the transactions will proceed. Currently the timeout period is 25 seconds, which some users say is too long! *Walu J* *I just have one question for Safcom with respect to Competition. Are they willing to: * *a) Be split into several independent units? As in make the Mobile money business (MPESA) a separate and autonomous unit from their Voice and Data side of business? * We believe that the decision to split or not to split should lie with the company. All I will say is that our current model has worked very well for us so far. *b) Open up MPESA service such that if I vuka(migrate) to competition e.g Airtel, I do not lose the MPESA facility? Obviously this would be an affront to their 'stronghold' but sometimes it may spice up the market a bit. This maybe necessary considering that their market share lead has not changed much over the last 10years. Which may point to a market failure or maybe they are just clever than everyone else :-). * That is a big ask Walu but again the decision to implement such an initiative should lie with us. Innovation is the fuel that powers success in business. If this is taken away and commoditised through Regulatory intervention this will send all the wrong signals. *Timothy Oriedo* *My question on today's topic. Are Frenemy and Coopetion terms alien to Safaricom's strategy? * *I observe aggressive canibalization forward, backward, laterally and upwards. With previous moves of backward integration to own infrastructure distribution - laying out of own fibre capacity reducing lease to capacity and forward integration of remodelling the airtime / scratchcards product distribution structure of their dealerships making it less lucrative for them to operate. Laterally through launch of peripheral services that would rather belong to their business partners email.e.g mobile money-banking, the big box-media etc. * *Isn't it unfair to compete with your suppliers and clients in the name of value chain innovation ? * Wow! There are many loaded statements here, most of which are not entirely factual. Be that as it may, we compete fairly and we are interested in operating in an environment where other operators thrive because we believe there is significant opportunity for us all. Timothy trust me when I say we want to Transform Lives. It is at the centre of all we do – I have personally seen business plans set aside because they were not transformative for our customer. Even as we invest in our own fibre network, we are working with a number of local companies to implement the service – the same goes for any other element of our business including airtime distribution, which is done primarily through over 250,000 dealers country-wide. At a broader level, our cross-industry partnerships such as those we have with M-KOPA, KARA <http://www.capitalfm.co.ke/business/2017/02/safaricom-partners-kara-boost-n…> or Mulley’s Supermarket <https://www.youtube.com/watch?v=5YlczoCpvYI> – allow us to merge our collective strengths to provide unique products for the market. Lastly apart from mpesa transaction of less than 100 Bob, Please Call Me and checking for airtime balance which is the other Freemium service that safaricom is know for? The way to look at these so called ‘Freemium’ services is their reach and value to the person using them. To a college student who wants to communicate but doesn’t have any airtime a ‘Please Call Me Text” is not a small thing. You can imagine this for M-PESA customer who needs to send Kshs. 100. I can confirm that transaction numbers in this category have grown by more than 130% since we waived the charges. These may appear to be just two services but their reach is enormous given the number of customers who use them. Other ‘Freemiums’ include access to our website – any time you land on the site there is no charge and of course our Customer Care. *Sydney Ochieng* *Safaricom has been rumored to harass agents who want to run competitors' mobile money solutions, has this practice stopped? What is Safaricom doing to stop its agents from doing this?* Sidney, as you correctly state, that is a rumour. We opened up our M-PESA agency network in 2015 (we have now grown that network to over 124,000) – which means that our agents are free to provide services for other operators. You just need to walk around CBD and other towns in Kenya to see the multiple branding attesting to this. ------------------------------ *Note:* All emails sent from Safaricom Limited are subject to Safaricom’s Email Terms & Conditions. Please click here to read the policy. http://www.safaricom.co.ke/images/Downloads/Terms_and_ Conditions/safaricom_email_terms_and_conditions.pdf _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/jwalu%40yahoo.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/timoriedo%40gmail.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.

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"Talk to Safaricom" Responses to Day 1 Questions
by Stephen Chege 15 Feb '17

15 Feb '17

Dear all Below are the responses to Day 1 Questions. Will try to do a better job with the formatting for the next set of responses. regards Steve Talk-2-Safaricom, Days 1 (Monday 6th Feb) - Consumer Issues Guideline: Share our experiences and challenges with regard to Safaricom Services along the following topics a) Affordability (of Bandwidth, Data bundles, SMS, Over The Top Services ) b) Quality of Service(Congestion, Dropped Calls, 2G, 3G, 4G) c) Data Protection & Intermediary liability (Premium Service Providers, Unsolicited sms, KRA & MPESA accounts) d) Privacy Issues-As the largest ISP, how is Safcom handling Censorship threats, Child online Protection from harmful content, Security Cameras, etc) Questions+Comments from Discussions: Barrack Otieno: My question regards mobile signal coverage of Kisamese and Olepolos areas which are within 50 Kilometres from Nairobi. The quality of the signal is very poor yet there is a growing urban populace. I had raised this issue with Safaricom Customer service and they promised to work on it but it has been a year waiting for some positive feedback. Can our good friends at Safaricom do something about the blind spots and strengthening of 3 G in the area? By extension coverage is very bad and non existent as you move further towards Magadi in particular Oltepesi and Tinga areas. I hope to get some feedback on the plans Safaricom has to boost the signal in this area. Hi Barrack. As you mentioned, our technical team has been in touch on this issue and are currently scoping out the options in the area. We aim to improve connectivity in the Kajiado County by adding increase the County coverage footprint from 60% to about 75% of the inhabited area, while increasing network capacity within the urban areas. In the last ten months we have increased our coverage by 18 Base stations with plans ongoing to identify new coverage locations in the next FY 2017/18, to be available by mid-March. The new rollout drive is being done as part of our regionalization program that kicked off last year. Ali Hussein How is Safaricom leveraging NOFBI and USF to ensure their customers get high internet connectivity in the furthest corners of the country - From Mandela and Wajir to Kilifi and Lamu? Yes we do leverage both NOFBI and USF. NOFBI is a backbone Fibre network by the Government of Kenya, available to all network operators. We use it for backhauling from our terminal sites to our main network points. On USF, (and I’m answering both Ali and Mwendwa here), for context, the USF Fund is created under KICA by donations from licensees of the CA. To date, Safaricom has contributed almost half of the approximately Sh4 billion in the Fund as at January 2016. The CA has adopted a methodology that targets the application of the Fund to marginalised and underserved areas by offering incentives (a subsidy from the USF) to operators who are still expected to invest and expend capital expenditure to erect the required infrastructure. In identifying these areas, the CA conducted an Access Gap study, which identified different geographic areas of the country that require intervention under the USF fund. The proposed methodology further targeted the existing operators (and principle contributors to the Fund) to bid for certain geographic Lots, erect base stations and extend network coverage for both voice and data to these underserved areas. A total 105 Lots were on offer. A Lot consists of a geographical region in Kenya, which may require building between 5-6 BTS per Lot. Each operator was given the opportunity to bid for any number of Lots, and in return, the USF would give a subsidy of between 20-80% to the operator for the total construction cost of the required BTS. The operator would be required to undertake capital expenditure and together with the subsidy to meet the full cost of the BTS in these remote regions. For example, if a Lot located in Samburu required 6 BTS to be constructed whose total cost was Sh120m, an operator would be required to undertake capital expenditure of 60m, and the USF would grant a subsidy of 60m. Unfortunately, the subsidy offered for a large number of the Lots was not sufficient to attract investments. Safaricom bid for 28 Lots out of which we were awarded 24 Lots. We are now preparing to rollout in the next two months. The application of the USF is determined by the CA in consultation with the Universal Service Advisory Council (USAC). As the largest contributors to the USF Fund, telecommunication service providers including Safaricom do not have a say as to how the funds are utilised – yet we have the best information as to the constraints that impede rollout of network in marginal areas and the subsidy from the USF facilitates in closing the capital challenge. In fact, telecommunications providers had requested for representation in the USAC and had received promises that this would be done, but unfortunately the council does not have any operator representation. 2. Does Safaricom get requests from the government regarding customer data? a) Phone numbers b) SMS Messages c) Browsing history? d) add any other And if so does Safaricom feel that they may have an obligation to make these requests public on a quarterly basis? No we do not get such requests. Where we do get requests, it is usually in criminal investigations and court proceedings where typically the information sought is call data records. Edwin Kiama My question is on privacy. Rumour has it that GoK through NIS mirrors all telecom networks. Are copies of my Smses on the Safaricom Network also delivered to the government? Are my calls listened to? No. As you correctly pointed out, this is a rumour. We have no visibility of call or SMS content nor do we keep copies of the same. Operators act as a conduit for transmission of the communication, therefore we only have a log for purposes of billing for the service. Such logs will contain information such as the duration of the call, date and time stamp of the message, the sender /recipient numbers and amount charged. Under the terms of our licence and laws such as KICA, we are required to keep customer information confidential. This standard is raised to the higher level by our Constitution, which ensures customers have the right to privacy. We are aware that the Communications Authority has stated that they intend to implement a monitoring system whose objectives include getting access to customer information. I wish to point out that this request has only been made in recent weeks by the CA to the operators. All operators (and here I believe I speak for the industry, but I stand to be corrected) are not in favour of any third-party system that would have access to confidential customer information. We have registered our strong reservations with the CA and discussions on this matter are ongoing. I think this is a matter that this forum should take a keen interest in and one that should be subjected to robust discussion as it touches directly on issues of data privacy, confidentiality and access to private information before operators are forced to implement the system. Walu J Affordability. The idea that bundles are cheap e.g 50Ksh or 0.5$ for 150MB per day is misleading. In 30days, this comes to 1,500Ksh or 15$ per month for 4.5GB of data. If I watched an educational movie or downloaded some serious research data or software, this volume of data can disappear in 5minutes. Meaning, 15$ gone in 5 minutes! My conclusion is that data bundles are not cheap - unless you are simply tweeting the whole day. How can Safaricom give Kenyans a better data bundle-price mix that encourages more value adding activities rather than just social-media activities? Walu, different customers have different consumption patterns, this is why many operators world over have differently priced data bundles. Some customers would prefer to pay for a larger bundle upfront and enjoy the benefits of deeper discounts, whereas others can only afford to buy smaller bundles and we have to provide those options. This actually addresses affordability as different customers have different purchasing power. What we tend to see over a period of time is that customers gravitate towards the bundles that give them the most value in their circumstances, whether its daily, weekly, or monthly and depending on what use they apply the data. Typically, most data consumers use it for social media such as Facebook, Twitter, Whatsapp, Netflix, and so on. As users mature in their usage habits we expect more enterprise, academic and professional use of data. 2. On Child Online Protection(COP); As the largest 'ISP' in Kenya, what modalities do you have for parents to control and protect kids from adult, terrorist or other harmful content? Do you have something equivalent to DSTV parental control for mobile devices? Ni hayo tu for now. Safaricom, as a responsible global citizen recognises that parents need support in keeping their children safe online. We recognise the importance of child online safety as part of our commitment to promote children’s rights, as detailed in the Safaricom’s Children’s Rights Policy. Needless to say monitoring and protection of children’s online activity is the primary responsibility of parents, guardians and care givers. As an ISP, the most effective way of aiding parents to effect child online safety is through device specific tools. In the past, Safaricom has provided a parental control applications as the Guardian App. This free Android-based App empowers parents to among other things, block specific contacts or numbers form sending unsuitable text messages or calls to their children’s phones, specify times during which the child can use the gadget, as well as restrict outgoing calls to white-listed contacts. In addition to this, Safaricom is currently in discussion with various vendors to offer an array of child friendly mobile phones and tablets and parental control products and solutions. Further, we regularly partner with relevant stakeholders including the CA, the GSMA, and other stakeholders to create public awareness and education on the online safety of children. Kevin Kamonye Hello Stephen, My issue is with the data products pricing and durability. I yearn for the peace of only managing one SIM please.. Otherwise, well done overall. Kevin Hi Kevin, thanks for this comment, we will contact you offline to discuss your needs. Sydney Ochieng I'd like to know what Safaricom is doing to make it affordable for people to come online? While prices have reduced its not enough when half the population lives on less than a dollar a day. On the same note, why do bundles expire? Other than to make me buy more? Sidney, we have received a number of queries on this so I will give you a comprehensive answer. Over the last 7 years, the price of data on our network has dropped by 80% for example, in 2010, one GB was Sh2,500 versus the current Sh500. Over the last year, we further reduced the price of data on our network by 37%. We keep on reviewing customer needs and react accordingly where we can. Data in Kenya is relatively more affordable than say South Africa (where 1GB is Sh582), US (where 1GB is Sh1,814) and in the UK (1Gb is Sh1,944). These are countries that have significantly more backbone and metro fibre compared to Kenya. There are a number of factors that make up the cost of a bundle of data. The first most significant one is the expenditure on getting the data to the customer. Over the last 10 years, we have spent billions on securing undersea cable links, building a data capable network and paying for spectrum fees - for example, in December last year we paid $25 million to Communications Authority for the 4G Licence. In a typical commercial setting, these costs necessarily inform the retail pricing strategy. As the costs of connecting customers (so called last-mile) reduce over time, we are able to pass these benefits to customers as explained above. In addition, we understand that the cost of the device is often a barrier for our customers, this is why we are working with phone manufacturers to reduce the costs of data enabled handsets where we can – you can now buy a 4G handset for less than Sh5,000. Lastly, expiry of data bundles is line with global practice – I shall go into this in more detail on my follow-up response to Liz. Why is M-PESA so expensive compared to other options? When is the M-PESA app coming? The USSD option is so cumbersome. Sidney – I believe M-PESA is still affordable when compared to the other options for sending money across the country. Think of the days when we would have to hope and pray that relative we sent by bus with money would make it, or even how much in terms of money and time it can cost to travel to bank branch and send to someone else. Quite simply, we price our service as it is not sustainable to offer services at no cost – it means you’re either sacrificing on security or you have not invested in some part of the delivery chain. It costs money to maintain and retain the over 124,000 agents we have across the country, as well as to maintain the technology running the service. Nonetheless we continue to reduce the tariffs on M-PESA proactively. You will note in December, we removed the cost of all transactions under Sh100 as part of our agenda to expand access for customers who typically transact in small amounts. Since then, we have witnessed a 93% increase in average daily transactions. As most payments are under Sh100, customers who pay now access energy and additional services like radio or TV without paying a transaction fee. What sort of information do you have on me, as a subscriber? How long is each category of information stored for? What internal processes protect this data and who has access to it, within Safcom? What is the process for outsiders (government, private citizen) to get access to it? Sidney, we are required by law to have the following details in our files for every subscriber: Name, ID, Photo and Address (collected as part of your subscriber registration). Access to customer data is highly restricted at Safaricom, and only authorised personnel are allowed to access it. However, our customer care team is able to view data such as top-ups and transactions - but only following a query from a customer. The data retention duration depends on the type of information in question and the governing law – for example, subscriber registration information is retained for a period of two years after the subscriber leaves the network. This kind of information is also stored as machine form data, meaning no one would be able to access it or decipher it in the normal course of business and is stored in well-secured servers. Those cameras you put in all over the city, who has access to them? What's the plan for fiber? Right now I think you're my only hope for fiber in my home in Siaya. In 2014, Safaricom signed a landmark agreement with the Government of Kenya that saw it create a first-of-its-kind National Surveillance, Communication and Control System for the National Police Service. This project involved installation of surveillance cameras which are controlled and managed by the National Police Service. The project has now been fully handed over the NPS, who have access to the cameras and who use them to fight crime and maintain the rule of law. Ali Hussein Actually I honestly don't understand this business of expiration of Bundles.. I mean if I go and fuel at the petrol station and the fuel in my car lasts a month will the fuel expire??? It's my money, it's my bundles. I think CA is sleeping on the job. Telcos need to change this policy. It's very unfair. Ali let me explain this from the eyes of Telcos – not necessarily Safaricom. The practice amongst mobile companies all over the world is that resources (airtime, SMS, data bundles) are made available to customers at a certain price and duration. This information is given to the customer before they purchase these resources. As such, the expectation from the mobile company is that the customer is aware that they have to utilise their resources within a set period of time. This is how it is done in may parts of the world. As such these resources, be they data bundles, SMS or minutes are deemed not to be available to a customer after the communicated date. However, Safaricom is among the few operators that allow these resources to 'roll over' or be extended once a customer tops up their line with additional resources. Grace Bomu Thank you so much Steve , Walu et al for the engagement. First of all, I am grateful to Safaricom for being almost everywhere. I was in parts of Kapedo, Baragoi and Mandera last year and it was unbelievable that I could post pictures and read news online from some of those far flung places. It just struck me that Safaricom is a company that intends to stay in Kenya for the next 100 years. Grace – we certainly hope so. At the moment we are trying build the foundations of a sustainable business by aligning with the SDGs as our business blueprint. See more here: http://www.safaricom.co.ke/investor-relation/sustainability Realising that the company is an important part of Kenyan life, my question is whether Safaricom has a human rights policy or guidelines for its operations. This is not just in relation to access to customer data, child online protection and privacy but also in other areas such as environment, how/who you contract and compensation for victims of rights abuses. Grace, this is an interesting question, however I would need more details to frame an appropriate answer especially on the human rights angle. Racheal Nakitare Dear Walu et'al Thank you for this brilliant idea. I ran out of bundles last night hence my questions this morning. Following up on Grace Bomu's issue on human rights. Does Safaricom make any effort to let subscribers know and understand their rights. I would expect that I will find the terms and policy guidelines on the home page of the website. Across all our customer touch points - be it TV, Radio, Online, Print or at the shop/agent - we are required to ensure that our customers have easy access to the terms and conditions that govern their use of all our services. In line with our drive to be the most transparent operator in the market, we take this requirement very seriously. How long is the data collected through our transactions kept? Please see my response to Sidney above. The data retention duration depends on the type of information in question and the governing law – for example, subscriber registration information is retained for a period of two years after the subscriber leaves the network. On the other hand, M-PESA transactions data is kept for seven years. Does Safaricom respect the rights to privacy of its users? How do you respond to third party requests for user information collected through SIM card registration? Walu, Bonface, Rachel, The aspect of data privacy is at the heart of telecommunications services, which is why it is a right protected under the constitution. In addition to this, Safaricom has strict license obligations to maintain customer information confidentiality. Safaricom makes no disclosure of information to third parties except as provided in the law. Specifically, we make disclosure to law enforcement agencies in relation to criminal proceedings in Courts. We have a zero tolerance approach to the illegal use of our customer data and are willing to take aggressive steps to defend it. I live in Ongata Rongai and can not communicate on safcom while in my house. Yet this is ideally a well networked area. In-door coverage is a challenge for all networks but certainly one that can be overcome! Signal propagation in built-up areas can be difficult but it is our job to ensure that you can enjoy the benefits of communication in the comfort of your house which we do by in-filling already covered areas and through optimisation. In large office-blocks we have to deploy dedicated in-door solutions. We can chat offline and our technology team will be in touch with you for details on your location so we can address this issue more specifically. Boniface Witaba @Safaricom My concern (though already mentioned by one of the listers) is privacy and data protection. In 2013, a political party in my area colluded with M-PESA agents to phish customer details from M-PESA registers for political purposes. As a result, my details and those of others ended up with the party, and were eventually forwarded to the registrar of political parties. 1. What mechanisms have you put in place to protect customers data especially at the agents level? Walu, Bonface, you both had questions around confidentiality of customer data at the M-PESA agents. Due to Know Your Customer and Anti Money Laundering legislation, we are required to capture certain information in order to process M-PESA transactions. In the past, we made a change to our data capture processes at our Agents in order to tighten security around our customer data. So today, the M-PESA Agent will only record your ID number and not the phone number, name and ID as was the case previously. We undertook this step in response to reports of unscrupulous users who would lift this data from the books to sign up customers up for services without their permission. We spend a lot of time working with the CBK to train our M-PESA Agents on the latest developments in Anti-Money Laundering, KYC, Insurance and Security. In doing this, we also place strict regulations on how they handle customer data in their possession through their daily interaction with customers. We also conduct regular, random checks to see how that data is secured to ensure that customer transactions remain confidential to them. 2. Can you compare notes with your sister company in Tanzania (Vodacom) to borrow some of their best practices in handling customer data? When it comes to customer data protection, we actually share best practice with all M-PESA markets including Tanzania, and will ensure that we implement the best in the class operations across the country. We have a zero tolerance approach to the illegal use of our customer data and are willing to take aggressive steps to defend it. The other issues is Internet cost. Tanzania has been voted as the #1 country with affordable Internet costs in Africa (again Vodacom takes the lead). With about 150 Kshs, you get 1GB for 24 hours. I had responded to Sidney’s question on data in some detail, but let me add Kenya is comparable to markets that are offering data on technologies comparable to what we offer. If we compare using that as a basis, 3G/4G data in Kenya is currently more affordable than South Africa (where 1GB is Sh582), US (where 1GB is Sh1,814) and in the UK (1Gb is Sh1,944). In Tanzania, they charge about Sh420 for 1GB per month. Why is it so hard for you to pass such benefits to Kenyans after years of dominance? Kind regards Timothy Oriedo Safaricom remains the one network in Kenya that keeps investing in the country. Our strength is due to years of dedicated investment in our network, our choice to roll out in rural areas and relentless innovation. For instance, MIT recently released a new study revealing that, since 2008, access to mobile-money services — which allow users to store and exchange monetary values via mobile phone — increased daily per capita consumption levels of 194,000, or roughly 2 percent, of Kenyan households, lifting them out of extreme poverty (living on less than $1.25 per day). Benefits such as these have been the driving force behind our Transforming Lives strategy. Timothy Oriedo Thank you Admin and moderator for taking the initiative on this subject. Before the day breaks allow me to make submissions. Affordability - To what extend is Safaricom deploying dynamic pricing? It might not be evident to consumers but are the call rates relative to the anchor BTS ? Meaning if am in Kawangware i pay a different call rate than when am aroumd Kileleshwa? Will dynamic pricing apply On OTT platforms as well to drive consumption of certain types of content? We strive to offer all our services in a consistent manner to democratise the value of mobile services to all Kenyans. Moreover, we constantly innovate to package and price our services to suit the individual needs of our diverse customers. Roaming service when will safaricom deploy E-Sim and enter strategic partnerships with global players to reduce roaming costs? At present, Safaricom does not have plans to rollout E-SIM. The eSIM is a relatively new technology even in more advanced markets, we are monitoring its development in order to identify the right solution for our market. Safaricom currently has standing agreements with over 1,000 networks around the world and have been actively campaigning to reduce the cost of roaming. While there have been some successes, we are still pushing for more, especially on the regional front especially in Vodafone partner markets where you can roam for as little as Sh30 in South Africa or in London for Sh15, or as low as Sh30 in East Africa. b) Quality of Service - 5G is to roll out in 2020 where are we with 4G? Will we have optimised it? How about white space? When do its benefits trickle down to consumers to bridge the last mile as an affordable alternative and for redundancy checks. Over the last financial year, we rolled out 1,000 4G masts across major towns in Kenya. However, we still believe there is much more to be done in enhancing access to 3G and indeed, 2G in some areas. We were first to launch 3G and 4G, and we do intend to trial 5G in the short to medium term. Our view is that we shall invest in the latest cutting edged technologies to meet the needs of our customers, however we shall not lose sight of the fact that some of them still require basic - or even improved - connectivity. On white spaces, we are a firm believer in licensed spectrum use as the best model to deliver connectivity to the largest number of Kenyans hence our position as the first company to trial and implement both 3G and now 4G services in Kenya. c) Data Protection & Intermediary liability- Has Safaricom started investing in big data analytics tools that can harness metadata so as to cushion data breaches? Have come across studies in an international university I attended of a study done with anonymised call records of 15M safaricom phone subscribers that did predict disease spread patterns from rural to urban areas...there are many more other studies that can be done for social good. Is there a particular department in safaricom that collaborates with scholars for such ground breaking studies ? Are they published and publiced? We have several big data tools that help us sift information on our network in order to improve the customer experience. We have a dedicated team who conduct big data analysis to explore the opportunities therein, including Mobile for Social Good initiatives such as in the areas of health, disaster management, etc while still ensuring that the necessary data protection safeguards for our customers remain in place. In time we shall publish any findings as relevant. d) Privacy Issues - How safe is our transactional data with the planned release of mpesa API to developers? Good question. This is an issue that has been brought up about Safaricom for some time, which I would want to clarify. First, we do have API platform that enable developers to integrate with M-PESA and customize their offering. Is it the best? No, because we require handholding of the developers, hence we have only managed a few hundred developers and the process is quite clunky. But the good thing is, we know this, and are working to fix it. We have already chosen a platform and vendor to manage the APIs, which will allow developers to go into a developer portal, get access to a sample code and a testing environment. Once they are ready to take their API live, they can go through automated and secure testing of the API. We expect this to be in place in the next few months. We will invite all the necessary users to test it before official launch. There are couple phone apps that we install that phish up our phone and sms records....can safaricom play a role in blocking then? Timothy, at the point of downloading an app, most will ask you whether you accept their terms and conditions. Many times when we do this, we tend to accept terms and conditions that are extremely risky, for example, some ask for access to your phone book, camera, call records, call history, etc. and simply because we want the app we go ahead and download the app. This engagement is entirely between the customer and the app provider. It is therefore difficult for Safaricom or any other operator to secure customers in such circumstances. However, we occasionally run awareness campaigns informing customers of the inherent risks of downloading apps without full knowledge of what they are consenting to and which apps to avoid based on international benchmarks. Liz Orembo Thanks Steve, Grace and Walu. Still on privacy and data protection issues, Vodafone has reported that the laws are not clear as to whether it should release reports on government request of citizen data. Can you please explain this? Liz, in every country in which Vodafone operates, they are required to abide by laws which compel the company to disclose information about its customers to law enforcement agencies or other government authorities. Those laws are designed to protect national security or to prevent or investigate crime and terrorism. If a Vodafone affiliate refuses to comply, governments can remove their licence to operate, preventing Vodafone from providing services to its customers. Vodafone, therefore, has to balance its duty to respect our customers’ human rights against its legal obligation to assist government agencies and authorities when exercising their legal powers. On Mpesa payment, please consider notifying customers when they are about to reach transaction limits (like the below 2mbs bundles notification) Imagine someone being caught in a 'chonga viazi' situation yet they have money in mpesa. Sorry if I've misunderstood your question. Liz, if you have a look at your last M-PESA transaction, there's a notification that tells you what your current balance is. In addition, you are free to query your balance at any time if you are unsure about your balance on your M-PESA menu, USSD or by calling our customer care. We hope this addresses your concern as you'd be able to understand when you might be in a chonga viazi situation. If you're in the upper limit, then this shouldn’t be a problem. Lastly, why should my bundles expire? Liz, this is an interesting one. Again let me explain this from the eyes of Telcos – not necessarily Safaricom. The practice amongst mobile companies all over the world is that resources (airtime, SMS, data bundles) are made available to customers at a certain price and duration. This information is given to the customer before they purchase these resources. As such, the expectation from the mobile company is that the customer is aware that they have to utilize their resources within a set period of time. This is how it's done all over the world. In line with efficient network operations, it is impractical to hold network resources indefinitely. In fact, Safaricom is among the few operators that allow these resources to 'roll over' or be extended once a customer tops up their line. George Sidney Hello, I've been on postpaid since 2013, all that time, I have been receiving 100 Mbs per month, we are now in 2017, is there a way Safaricom can add the amount of bundles it gives to its postpaid customers? 100 Mbs cannot even last one day and to make it worse it, there is no way one can sambaza bundles to a postpaid number. Since I rarely exhaust the voice bundles given to me, maybe there should be a plan to choose which bundles to receive more than the other. Lastly, to those unused voice bundles at the end of every month, instead of just wiping them out, and you don't carry them forward like you used to anymore, why don't you convert them to Bonga points instead. Cheers. Sidney, this appears to be a specific customer query. We are getting in touch with you to clarify this issue further. Esther Kamande Thanks Walu and team for this. On reporting tools available; my concern is regarding the *reporting procedure*, the current system of going to social media and calling customer care is cumbersome and doesn't provide the anonymity that most users would prefer in such instances. Safaricom needs to add *a report option on their *100# menu* that majority of its users know how to operate *to simplify the process of reporting fraud and bullying for anonymity* like facebook. You can also add the "*block button" *while at it to keep away the persistent "bad boys". Most phones don’t have the screening function. Thank you for your indulgence Steve. Thank you for your question! We continuously explore ways we can improve service delivery. For instance, if you use our Safaricom App, you can report and chat to a customer care representative in real time. In addition, customers should be aware that most smart phones have these functionalities. Odhiambo Washington I am waiting for the day Safaricom will "listen to me, and invite me for a road trip through Kapiti (we buy and eat mangoes), all the way to Marwa (I abhor that name but don't ask me why), then we can detour to that market at Kibingoti and come back. Purpose - network survey :-) Washington…be careful what you wish for! I would be happy to arrange for road trip with our engineers – maybe not that particular route though! Let’s talk. Emmanuel Khisa Safaricom in the new strategy have decentralised their operations fully to different regions in the country...I would be glad if the staff posted in these regions focussed on improving quality of service across the country...An example is the Western Kenya office in Kisumu should try and >resolve quality issues between Kisumu and Busia...e.g Ojolla to Maseno section has serious signal drops. Emmanuel, this is exactly why we set up the Regional organization structure – our representative for the region will be in touch with you identify your problem spots. I second that, Emmanuel. Can Safaricom tell us when they expect to have the BS at Chulaimbo? I tried pushing for this for years till I gave up. They can put it kwetu Nyumbani :-) Mwendwa Kivuva Thank you all who have raised issues of access to marginalized areas. The Chair of The Universal Service Advisory Council (USAC), Catherine Ngahu, when she appeared before senate sought to answer some questions on USF and the role of Operators. She said they have 2.3 billion that operators have refused to bid to covers some areas using those funds. "In the bidding we have faced challenges where some areas we are willing to provide funding the operators are unwilling even for pay to proceed. They have bid less areas than we intended" - Catherine Ngahu, Chair USAC. Evidence: at the 49th minute mark of this video https://www.youtube.com/watch?v=XerhfH8xD3c&t=2904s 1. Has Safaricom been able to utilise the USF in providing access to the underserved? 2. Has Safaricom requested for the USF in the first place? 3. If yes, where have they utilised the funds? 4. Does Safaricom have any need of using the USF given the amount of capital they command? Mwendwa, I have answered this above. Vincent Mosoti Thanks Walu et al for facilitating this. I have 3 questions here; 1) What's Safaricom's commitment to fight fraud directed to its users? For example, attached here is a screenshot of an SMS i received purportedly from KCB advertising some form of loans. While safaricom/kcb/equity advises consumers to be vigilant, can't you deploy technologies that prevent/filter such spam/fraud messages getting through the network to intended users. Most of these SMSes have a common pattern and IMHO, i believe Safaricom have capabilities of deploying sophisticated technologies like machine learning to filter out/ prevent them from reaching to the intended persons. We have noted these incidents and are continually collecting the information alongside our partners to track down and deal with the perpetrators in real time. We advise our customers to forward any such messages to 333 for our teams to investigate and act upon. 2) Why are unregistered SIM cards allowed to use Safaricom network. Most frauds and crimes committed are likely to use unregistered sims to conceal their identities. Vincent, we are curious to establish how you determined that the SIM cards were unregistered considering the information is only available to the network operator and to the Regulator. We do not allow unregistered SIMs to operate in our network. In order for any customer to use services on our network, they must be registered as such there are no unregistered SIM cards on the Safaricom network. 3) Any plans lowering MPESA rates? Honestly why charge a transaction twice. I feel withdrawing money should be free, because the phrase 'utume mpaka ya kutoa' always results you incurring more sending costs that initially anticipated. Vincent, the ‘utume mpaka ya kutoa’ phrase is a culture that has risen outside of our influence or control. Ideally, each user should bear their own transaction costs for these services. We have continuously reviewed M-PESA charges over the last 10 years. The charges are structured to ensure the sustainability of the ecosystem, which not only includes our customers, but more than 124,000 agents who play a critical role in making access to M-PESA convenient for our customers. We believe that the our charges are competitive and as mentioned we have waived transaction charges for transaction below Kshs. 100 to ensure that everyone is able to use M-PESA. From: Stephen Chege Sent: Tuesday, February 14, 2017 10:03 To: 'KICTAnet ICT Policy Discussions' Cc: Grace Githaiga Subject: RE: [kictanet] Handing over to Safaricom: "Talk to Safaricom" Dear all Let me start by thanking Walu and Grace again for the opportunity and the moderation effort throughout last week. We have received all your questions and will be sending out the responses to questions from Day 1 later today. I will respond to each of the questioners and do my best with those that were more statements/opinions than questions. I realise that this group is well represented by all actors in the ICT and if I refer to your institution in any way that you are not comfortable with, you are welcome to clarify your position. Please feel free to send supplementary questions in case you deem that the offered response needs clarification. We shall also share a single document containing all the questions and our answers with Walu to assist with reporting after this exercise. My hope is that we can go into more detail on some of the broader themes during the planned evening cocktail, details of which Walu and Grace will advise. Otherwise thanks again and let’s keep the conversations going! regards Steve From: kictanet [mailto:kictanet-bounces+schege=safaricom.co.ke@lists.kictanet.or.ke] On Behalf Of Grace Githaiga via kictanet Sent: Monday, February 13, 2017 13:37 To: Stephen Chege Cc: Grace Githaiga Subject: [kictanet] Handing over to Safaricom: "Talk to Safaricom" Dear Listers Thank you so much to all of you who participated in the one week moderated debate 'Talk to Safaricom'. Your dedication is highly appreciated. The questions when responded to by Safcom, will indeed shed light on many of the concerns raised. @Walu, asante sana for your moderation skills and all the hours you put into the discussion. We now hand over to Steve Chege, Director, Corporate Affairs at Safaricom to guide us on the next steps and the time frame within which we will get responses. We welcome Safaricom's willingness to engage with the community and ultimately provide us with the very needed information. Once again, all your contributions are valued. Best regards Githaiga, Grace Co-Convenor Kenya ICT Action Network (KICTANet) Twitter:@ggithaiga Tel: 254722701495 Skype: gracegithaiga Alternate email: ggithaiga(a)hotmail.com<mailto:ggithaiga@hotmail.com> Linkedin: https://www.linkedin.com/in/gracegithaiga www.kictanet.or.ke<http://www.kictanet.or.ke> "Change only happens when ordinary people get involved, get engaged and come together to demand it. I am asking you to believe. Not in my ability to bring about change – but in yours"---Barrack Obama. ________________________________ Note: All emails sent from Safaricom Limited are subject to Safaricom’s Email Terms & Conditions. Please click here to read the policy. http://www.safaricom.co.ke/images/Downloads/Terms_and_Conditions/safaricom_…

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"Talk to Safaricom" Responses to Day 2 Questions
by Stephen Chege 15 Feb '17

15 Feb '17

Dear all Below are the responses to Day 2 Questions. We are picking up the supplementary questions and will respond to them. regards Steve Talk-2-Safaricom, Day 2 (Tuesday 7th Feb)- Competition Issues Guideline: Share your perspective as to whether or not Safaricom is dominant in the following sub-sectors and whether some intervention is required from the regulator. The current data from CA<http://www.ca.go.ke/images/downloads/STATISTICS/Sector%20Statistics%20Repor…> (Q1, 2016-17) could be a useful guideline for the dominance debate. It gives Safcom the following market share - a) Mobile Subscribers (69% of all subscribers, closest rival17.5%) ‘; b) Voice Traffic (76% of voice traffic, closest rival 13.8%) c) Data/Internet Subsector, (63.2% of mobile internet subscriptions, closest rival 21%) d) Mobile Money Transactions ( 81% of all mobile money transactions, closes rival 16%) I am sure we cannot ask or blame Safaricom for what it may consider a successful state of affairs :-) So please share your perspective as to whether or not Safaricom is dominant in the following sub-sectors and whether or not some intervention is required from the regulator in as far as making the market more competitive. Floor is open. Questions+Comments from Discussions: Ali Hussein @Walu What strategic purpose would splitting Safaricom have on their business? I'm fundamentally opposed to government imposed splits. Let's look at one of the most famous splits:- Standard Oil in the US. It was split into 34 companies by the justice department. The most prominent of these were Exxon, Mobil and Chevron. Many years later through 'Mergers and Acquisitions' the original company is now more or less back as ExxonMobil, whose CEO has incidentally been appointed by The Donald to be Secretary of State. https://en.m.wikipedia.org/wiki/Standard_Oil Having said that I think Mpesa remaining in Safaricom is stunting it's growth. But then that's their prerogative not anybody else's. I keep on saying that someone out there is quietly plotting to eat Safaricom's lunch. If they snooze. Ali, Walu we cannot speculate as to what action will be proposed against Safaricom. However we take the very strong view that competition in our sector should not be viewed only from the perspective of the so called smaller players. Questions should be asked how the situation came to be given that two of the current players were licensed at practically the same time. Specifically, the issue of investment in infrastructure should be examined in detail. Regulatory intervention should not be used to reward failure to invest. Also Ali correctly states, we also have to keep investing and innovating or else we shall soon be someone’s lunch. Also, the World Bank’s Global Economic Prospects Report<http://pubdocs.worldbank.org/en/842861463605615468/Global-Economic-Prospect…> (2016) notes, if Kenya’s economy wants to continue to grow at a ‘robust’ pace, empowering the mobile and technology sectors is critical as they provide the critical infrastructure needed for growth. Barrack Otieno Many thanks for your email, i applaud Safaricom for its aggressive and smart approach that has made it a leader. My question will be focused on connecting the unconnected. Is there an effort to tailor make the customer service platform to include other local languages say, Luhya, Luo or Maa?, i think this will encourage more citizens who traditionally dont speak English and or Swahili to embrace telecommunications and or related services. Good question Barrack, - we undertake a lot of investment in people and systems to ensure that all our customers are able to get service from our Call Centre in their preferred language. We have local dialect speakers in our Customer Centres and our Retail touch points who can serve all Kenyans in the event that they are not conversant with Kiswahili or English. So this is well covered. In fact our concern now is Chinese speakers! We have noted a significant number of calls from these customers. 2) What is Safaricoms experience with Mshwari - payments , defaults in light of the challenging economic times ?, i am sure this will be an indicator of the health of the economy. M-Shwari is a CBA product that is delivered via the Safaricom platform. According to CBA, less than 2% of borrowers default on their repayments. M-Shwari leverages the ubiquity of mobile devices, Safaricom’s M-PESA and partnership with CBA to enable Kenyans operate and maintain a bank account through their mobile device. This service is quite successful, and in every single minute our two partners (CBA and KCB) process two loans every second on both their M-Shwari and KCB-M-PESA products. Secondly i am curious to know the mechanism that is in place to refund people who might have money on Mpesa or Mshwari and pass on yet their relatives don't claim the money. Our policy is that the M-PESA and M-Shwari balances are maintained in the individual’s accounts until they are claimed by their personal representatives or executors of their Will. To make a claim, such representatives or executors are required to present Letters of Administration or a Grant of Probate issued by a Court and complete the relevant claim forms available at any of our retail shops countrywide. The money is then paid to them. If this money is not claimed within two years, then the law requires us to remit the balances in those accounts to the Unclaimed Financial Assets Authority. 3) On the data front , can we have a status update of the Safaricom Fibre to the Home Project?, which areas have been covered?, which areas have not been covered, any challenges the company has faced from the citizens, county governments and regulators. Regards We have just launched this project which complements our strategy to provide our customers end-to-end connectivity whether they are on-the-go or at home. So far we have fibre installed next to 20,000 homes to date meaning it will be easy to connect these residential areas to high speed fixed data. This is an ongoing effort which we see as our next strategic area for development. A lot of the concerns from citizens is the troublesome excavation works where the fibre is buried. We deal with these by ensuring our contractors restore the excavated areas back to the previous condition. With County Governments the concern is around Way Leaves. A number of us in this forum were involved in the drafting of the Critical Infrastructure Bill which, among other issues, sought to address the issues of delays in obtaining Way Leaves and in general ensuring that ICT infrastructure (including fibre optic cable) is deemed as utility and exempted from delays in approvals. I hope that Bill eventually passes into law. Victor Kapiyo Safaricom has over the years benefited from its current position, raking in billions in profits for its shareholders. As a public listed company, what has the company done so far to confer some of these benefits to the public, whether as part of its CSR, investments or approaches in business operations etc.? Regards, As a business, we have taken a conscious decision that our purpose is not solely to build value for our shareholders- which is an important part of what we do. We have at the centre of all the business we undertake a commitment to Transform Lives. We do this beyond the traditional realm of voice, data and mobile money services through partnerships in health, agriculture, the music and the arts space, backing and providing thought leadership for innovation, leading a corporate push to adopt the SDGs as well as projects such as the National Surveillance, Communication and Control System for the National Police Service to enhance security or the 23,000 primary schools which will benefit from free internet connectivity from Safaricom. Under our Corporate Responsibility program, we have helped over 1.2 million Kenyans receive health services, put 800,000 students in decent classrooms, and supported 1.25 million Kenyans through disaster response. We have provided over 300,000 people with access safe and clean water, and have economically empowered over 250,000 people. You may see more of our projects here: www.safaricom.co.ke/foundation<http://www.safaricom.co.ke/foundation> and I invite any one of you to let us know if they are any areas that we should cover more. We truly believe in building our relevance beyond the bottom line to create a sustainable organisation that adds value for all Kenyans. Grace Bomu I will ask a question on behalf of my teenager friend, "If Safcom makes so much profit, why can't it lower data costs? Hi Grace, please see my earlier response to Sidney on this matter. Odhiambo Washington On dominance on the above (except (c), I cannot blame Safaricom or even try to mention dominance. It's something they have worked for. However, they also need to use this gigantic position to ensure coverage everywhere while lowering tariffs on voice, data and mostly Money Transfer fees. Talking of coverage, I have severally tweeted Safaricom about the lack of network coverage along the road from Kapiti Area all the way to that turn-off to Nanyuki. I think the place is called Marwa. I am wondering whether they take the feedback seriously or it's just that they don't expect much revenue from travelers on that section of the journey to Nyeri/Nanyuki. And what about to Ole Polos (asking for Barrack!) ?? Washington, we take all customer feedback seriously. It may take us some time to rectify some problems but we do act upon the complaints. As mentioned yesterday, our team is getting in touch with you to pinpoint these problem areas. A deep analysis will tell you that Safaricom charges for money transfer are very expensive. The trick is in the amounts you transfer - and they take advantage of the fact that most clients will want to do a transfer at once, instead of in bits, which I don't think is fair. The cost of sending 2,500 whether at once or in 1,000, 1000, 500 should be the same. Afterall it's all _digital_ money, not some individuals carrying the cash to destinations/final users :-) As mentioned before, we believe that our charges are competitive and reflect the convenience of transferring your money securely and efficiently. It is also important to note that there is a network cost element to each portion of your transaction, which is why the fees cannot be standardised in the manner you suggest. On money transfer and especially with regard to customer (or is it consumer?) protection, I still think Safaricom is capable of doing more with regard to those transactions where someone ends up sending to the wrong number. Much as they have introduced number lookups from the contacts stored on the SIM card, I believe number lookups from the contacts stored on the phone shouldn't be such an uphill task. Do they have plans for this? Our second generation M-PESA system has enabled the service known as Hakikisha, which allows you to confirm the recipient details prior to the transaction being completed, using the customer’s officially registered details. Furthermore, we have made it very simple to initiate a reversal in the event is erroneously sent to the wrong recipient. Nonetheless I can confirm that we are working on an M-PESA App which will, among other things, be able to seamlessly retrieve recipient details directly from the contacts in your phonebook further minimising chances of error. The App is currently being Piloted. Being almost the world's pioneer of mobile money transfer, can they also pioneer a legal mechanism to deal with/mitigate cases where people have sent money to the wrong numbers by mistake? That is one area that remains wanting. When a customer calls us and lets us know that the money was sent to the wrong number, we can usually reverse it if the money has not been withdrawn. However if the money has been withdrawn they are in essence raising a legal dispute. Our role as a telecoms provider is limited to service provision and therefore we are not empowered to take on the investigative elements of such a legal dispute. What we can do is to provide network tools that can assist with minimising the chance of error – which is why introduced services like Hakikisha and engage in continuous customer education around this issue. At the moment, their 15sec option to mitigate that isn't quite intuitive. The "Cancel' option actually means 'go ahead and do the transfer', but most people have confused it with what "Cancel" in any other realm means. They should re-engineer the option to have the meaning/options expected by users..(Oh, was I supposed to give feedback or ask questions?) Besides, they should increase the time to 30secs, and also sponsor a media campaign to enlighten their clients. Washington, this solution is flash-enabled, so whether the button says ‘Ignore’ while others say ‘Cancel’ depends purely on the type of handset the user owns. The simple rule of thumb is that any response is required in order to stop the transactions, not responding means the transactions will proceed. Currently the timeout period is 25 seconds, which some users say is too long! Walu J I just have one question for Safcom with respect to Competition. Are they willing to: a) Be split into several independent units? As in make the Mobile money business (MPESA) a separate and autonomous unit from their Voice and Data side of business? We believe that the decision to split or not to split should lie with the company. All I will say is that our current model has worked very well for us so far. b) Open up MPESA service such that if I vuka(migrate) to competition e.g Airtel, I do not lose the MPESA facility? Obviously this would be an affront to their 'stronghold' but sometimes it may spice up the market a bit. This maybe necessary considering that their market share lead has not changed much over the last 10years. Which may point to a market failure or maybe they are just clever than everyone else :-). That is a big ask Walu but again the decision to implement such an initiative should lie with us. Innovation is the fuel that powers success in business. If this is taken away and commoditised through Regulatory intervention this will send all the wrong signals. Timothy Oriedo My question on today's topic. Are Frenemy and Coopetion terms alien to Safaricom's strategy? I observe aggressive canibalization forward, backward, laterally and upwards. With previous moves of backward integration to own infrastructure distribution - laying out of own fibre capacity reducing lease to capacity and forward integration of remodelling the airtime / scratchcards product distribution structure of their dealerships making it less lucrative for them to operate. Laterally through launch of peripheral services that would rather belong to their business partners email.e.g mobile money-banking, the big box-media etc. Isn't it unfair to compete with your suppliers and clients in the name of value chain innovation ? Wow! There are many loaded statements here, most of which are not entirely factual. Be that as it may, we compete fairly and we are interested in operating in an environment where other operators thrive because we believe there is significant opportunity for us all. Timothy trust me when I say we want to Transform Lives. It is at the centre of all we do – I have personally seen business plans set aside because they were not transformative for our customer. Even as we invest in our own fibre network, we are working with a number of local companies to implement the service – the same goes for any other element of our business including airtime distribution, which is done primarily through over 250,000 dealers country-wide. At a broader level, our cross-industry partnerships such as those we have with M-KOPA, KARA<http://www.capitalfm.co.ke/business/2017/02/safaricom-partners-kara-boost-n…> or Mulley’s Supermarket<https://www.youtube.com/watch?v=5YlczoCpvYI> – allow us to merge our collective strengths to provide unique products for the market. Lastly apart from mpesa transaction of less than 100 Bob, Please Call Me and checking for airtime balance which is the other Freemium service that safaricom is know for? The way to look at these so called ‘Freemium’ services is their reach and value to the person using them. To a college student who wants to communicate but doesn’t have any airtime a ‘Please Call Me Text” is not a small thing. You can imagine this for M-PESA customer who needs to send Kshs. 100. I can confirm that transaction numbers in this category have grown by more than 130% since we waived the charges. These may appear to be just two services but their reach is enormous given the number of customers who use them. Other ‘Freemiums’ include access to our website – any time you land on the site there is no charge and of course our Customer Care. Sydney Ochieng Safaricom has been rumored to harass agents who want to run competitors' mobile money solutions, has this practice stopped? What is Safaricom doing to stop its agents from doing this? Sidney, as you correctly state, that is a rumour. We opened up our M-PESA agency network in 2015 (we have now grown that network to over 124,000) – which means that our agents are free to provide services for other operators. You just need to walk around CBD and other towns in Kenya to see the multiple branding attesting to this. ________________________________ Note: All emails sent from Safaricom Limited are subject to Safaricom’s Email Terms & Conditions. Please click here to read the policy. http://www.safaricom.co.ke/images/Downloads/Terms_and_Conditions/safaricom_…

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Fwd: [AfrICANN-discuss] Reminder: ICANN Quarterly Stakeholder Report – Register for the FY17 Q2 Call on 15 February, 15:00 UTC
by Bob Omondi 15 Feb '17

15 Feb '17

FYI... B. ---------- Forwarded message ---------- From: Yaovi Atohoun <yaovi.atohoun(a)icann.org> Date: Tue, Feb 14, 2017 at 9:01 PM Subject: [AfrICANN-discuss] Reminder: ICANN Quarterly Stakeholder Report – Register for the FY17 Q2 Call on 15 February, 15:00 UTC To: AfrICANN Community List <africann(a)afrinic.net> English: https://www.icann.org/news/announcement-2017-01-12-en Français : https://www.icann.org/news/announcement-2017-01-12-fr Thanks/Merci -- Yaovi Atohoun Stakeholder Engagement & Operations Manager – Africa Tel. +229 66015649 <+229%2066%2001%2056%2049>/ 97891228 / 65209067 www.icann.org _______________________________________________ AfrICANN mailing list AfrICANN(a)afrinic.net https://lists.afrinic.net/mailman/listinfo/africann

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Re: [kictanet] Report of the Telecommunication Competition Market Study
by Ali Hussein 15 Feb '17

15 Feb '17

Rachel Thank you. This is very commendable. I have a humble ask though. It would be great to have attended this event but the notice (two days) is simply too short. May I request that you give at least a week's notice for such important events? Thanks *Ali Hussein* *Principal* *Hussein & Associates* Tel: +254 713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim <http://ke.linkedin.com/in/alihkassim> 13th Floor , Delta Towers, Oracle Wing, Chiromo Road, Westlands, Nairobi, Kenya. Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with. On Tue, Feb 14, 2017 at 2:45 PM, Alwala, Rachel via kictanet < kictanet(a)lists.kictanet.or.ke> wrote: > Dear Listers, > > The Communications Authority of Kenya (CA) contracted Ms Analysys Mason to > carry out a competition study in the telecommunication sub-sector with a > view to evaluate the competitive landscape of the telecommunication > sub-sector in Kenya. > > > > In the course of the study, the Authority adopted a consultative approach, > which involved participation of various stakeholders across the sub-sector. > The study is nearing its conclusion and as such, the Authority has planned > an interactive workshop to disseminate the findings of the study on *Thursday > 16th February 2017 at The Hilton Hotel, Nairobi from 9.00 am.* > > > > We wish to invite KICTANET community to attend the workshop. Given the > limitation of space and in order to accommodate a cross section > stakeholders interested in the study, we propose representation of 10 (ten) > people from KICTANET. For those who would be interested, please get in > touch /register with the Co-Convenor, Grace Githaiga, who will send us > the consolidated list. > > > We thank you for your continued cooperation and look forward to your kind > attendance. > > > > Regards, > > > Rachel > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > https://lists.kictanet.or.ke/mailman/listinfo/kictanet > Twitter: http://twitter.com/kictanet > Facebook: https://www.facebook.com/KICTANet/ > > Unsubscribe or change your options at https://lists.kictanet.or.ke/ > mailman/options/kictanet/info%40alyhussein.com > > The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform > for people and institutions interested and involved in ICT policy and > regulation. The network aims to act as a catalyst for reform in the ICT > sector in support of the national aim of ICT enabled growth and development. > > KICTANetiquette : Adhere to the same standards of acceptable behaviors > online that you follow in real life: respect people's times and bandwidth, > share knowledge, don't flame or abuse or personalize, respect privacy, do > not spam, do not market your wares or qualifications. >

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Improving the customer experience to achieve government-agency goals | McKinsey & Company
by Ali Hussein 15 Feb '17

15 Feb '17

Listers A very interesting read on how Government Agencies can improve the citizen experience and gain loyalty (and votes?) to stay in office. Excerpt:- Mastering the concept and execution of an exceptionally good citizen experience is a challenge, but it can help government agencies reach new heights against their stated missions, achieve revenue and cost targets, and improve the overall engagement of their employees. By focusing on the citizen’s overall journey and scientifically applying lessons learned from other customer-experience leaders, public entities can gain significant ground in the satisfaction of the citizens they serve. Read on:- http://www.mckinsey.com/industries/public-sector/our-insights/improving-the… Ali Hussein Principal Hussein & Associates +254 0713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim "We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle Sent from my iPad

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Fwd:[AfrICANN-discuss] 'The Future of Internet is African' dixit Goran Marby
by Barrack Otieno 14 Feb '17

14 Feb '17

Listers, For your Information. Best Regards ---------- Forwarded message ---------- From: "Dandjinou Pierre" <pdandjinou(a)gmail.com> Date: Feb 7, 2017 3:42 PM Subject: [AfrICANN-discuss] 'The Future of Internet is African' dixit Goran Marby To: "africann(a)afrinic.net" <africann(a)afrinic.net> Dear All, Please find below an interview by Goran Marby, during his first trip in Africa (Kenya and Ethiopia) two weeks ago, as President & CEO of ICANN ! Pierre http://media.reelforge.com/player/index.php?storyid=32368819 6&encryptid=f2twbs517jn3vzhmk8cxp69yr400dq And the print edition is below: https://www.standardmedia.co.ke/business/article/2001228504/ the-future-of-internet-is-african *‘The future of Internet is African’ By Frankline Sunday | Updated Tue, February 7th 2017* Depending on whom you ask, the future of the Internet is one of three things. It is either a dystopia ruled by corporate giants, a utopia where artificial intelligence has solved the majority of humanity’s challenges, or a mix of the two. As it is today, computing and networking technologies are evolving at a pace that has left Internet users trapped in a near-infinite cycle of adoption. And this is expected to accelerate in the future. According to Göran Marby, the head of the Internet Corporation for Assigned Names and Numbers (ICANN), while it is impossible to predict the future of the Internet, sub-Saharan Africa will play a large part in bringing it all together. ICANN co-ordinates the Internet’s naming system. “The fascinating thing about the Internet – which also makes me somewhat nervous – is that you never know what is coming next,” he said in an exclusive interview with Business Beat during his first visit to Kenya. Grossly misunderstood Indeed, in a best-selling book 10 years ago, renowned computer scientist Ray Kurzweil noted that human beings have grossly misunderstood the pace of technological advancement owing to a relatively short-sighted perception of the past and present. “An analysis of the history of technology shows that technological change is exponential, contrary to the common-sense ‘intuitive linear’ view. So we won’t experience 100 years of progress in the 21st century – it will be more like 20,000 years of progress,” he wrote. The result, as described by Mr Kurzweil, sounds like something of a science fiction film – machine intelligence will surpass human intelligence in the next few decades. This will lead to ‘The Singularity’ – technological change so rapid and profound it represents a rupture in the fabric of human history. “The implications include the merger of biological and non-biological intelligence, immortal software-based humans, and ultra-high levels of intelligence that expand outward in the universe at the speed of light,” he wrote. In the decade since Kurzweil published his mind-boggling book, advancements in mobile, wearable devices, autonomous cars and home appliances have progressed exponentially. Technology researchers believe that after the first three digital revolutions – broadband, mobile connectivity and social networking – the Internet of Things comes fourth, significantly changing the way human beings interact with themselves and their devices. Mr Marby, 53, has worked in the telecommunications sector for more than two decades, and was the director general at Sweden’s regulatory body, Swedish Post and Telecom Authority (PTS), prior to his appointment at ICANN last March. He is confident that the future of the Internet relies largely on how communities innovate and apply the resource’s functionalities. “No one has been on the Internet for a long time, and the Internet today is not what it used to be five or so years ago and will not be the same in the next five years,” he said. “Getting people online changes everything and levels the playing field. There could be someone in a garage in Nairobi right now who will be the one to reveal the next big solution.” Equal opportunities This is possible because of net neutrality – the Internet-governing principle that allows equal access to anybody, anywhere. This means, for example, that if two people from opposite ends of the earth log onto the same webpage, the flow of data packets from their two devices is treated equally. This is important because it allows equal opportunities to software and hardware developers from all over the world to innovate. It is, therefore, crucial for sub-Saharan African governments and ICT regulators to participate in global discussions on issues like net neutrality and digital security for the benefit of the more than one billion potential users in the region. “Africa’s engagement will help to form the new Internet,” said Marby. “Participating in the developing of the Internet through the different forums will allow the region to ensure that it also caters to specific regional needs.” In the recent past, however, this has also seen governments and regulators in sub-Saharan Africa resort to heavy-handed techniques in a bid to control Internet access, fearing its use to fan discontent among netizens. Mass Internet shutdowns have become more frequent, with the governments of Gambia, Eritrea, Ethiopia, Uganda and most recently Cameroon conducting large-scale shutdowns in the last year. However, a study by the Brookings Institute found that 81 short-term Internet shutdowns in 19 countries in 2015 cost them $2.4 billion (Sh249.4 billion). Some of the countries that suffered huge losses include India, Saudi Arabia, Morocco and Iraq, with the losses expected to be higher since tax losses and loss of investment had been excluded. Marby added that while the Internet is a global resource, the business application of it is still local in nature, which will require governments to develop legislation that is specific to the needs of local stakeholders. “Many of these discussions are local, as it should be because it is the government and regulators that set the laws within a specific jurisdiction,” he said. “The Internet is global, but the localisation of data is essential in bringing about an investment opportunity. Think local grocery stores, local municipalities, local news.” Marby noted that another advantage working for the region is the adoption of mobile, where sub-Saharan Africa leads other regions in the world, providing a large pool of users to drive uptake. “The Internet is like love. If you share information, you increase the value of information, just like it is with love.” fsunday(a)standardmedia.co.ke -- Pierre Dandjinou Cotonou - 229 90 087784 / 66566610 Dakar 221 77 639 30 41 www.scg.bj skype : sagbo1953 _______________________________________________ AfrICANN mailing list AfrICANN(a)afrinic.net https://lists.afrinic.net/mailman/listinfo/africann

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