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Re: [kictanet] Day 10 of 10- BPO Discussions, Strengths and Weaknesses (Observations from USA and UK); and Trends and Niches
by Alex Gakuru 14 Jun '09

14 Jun '09

--- On Sat, 6/13/09, Alex Gakuru <alex.gakuru(a)yahoo.com> wrote: > very true. I wonder how many of the discussants here run or > have ever attempted *any* outsourcing business, locally or > internationally? > btw, either as an 'outsourcer' or the 'outsourcee'? 8-)

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Re: [kictanet] Day 10 of 10- BPO Discussions, Strengths and Weaknesses (Observations from USA and UK); and Trends and Niches
by Alex Gakuru 13 Jun '09

13 Jun '09

--- On Sat, 6/13/09, Sam Aguyo <saguyo(a)yahoo.com> wrote: > We need to involve > everybody in this matter, in my understanding organisations > such as auditing > firms, research firms have been involved in outsourcing for > a long period of > time! > very true. I wonder how many of the discussants here run or have ever attempted *any* outsourcing business, locally or internationally? > All this should be coordinated by a > substantive > office which will market all this abroad. At the moment > confusing though! > Sam Aguyo > The office exists. Seek Legal Notice No. 26 of 2nd March, 2007, State Corporations Act (Cap 446) for that office creation, its clear functions and an elaborate mandate spelled-out.

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Kenya gets undersea broadband fibre optic cable - 1 hour ago
by Alex Gakuru 12 Jun '09

12 Jun '09

Kenya gets undersea broadband fibre optic cable 1 hour ago MOMBASA, Kenya (AFP) — An undersea fibre optic cable bringing broadband Internet connectivity to east Africa, reached the Kenyan coast from the United Arab Emirates on Friday, the president said. The East Africa Marine Systems (TEAMS) fibre optic submarine cable project is a joint venture of the Kenyan government and Emirates Telecommunication Technology (Etisalat) and a consortium of local investors. It is expected to boost internet connections and greatly reduce the cost of telecommunications, especially data transmission in the region. It is expected to become operational next month. President Mwai Kibaki said the project was a landmark in Kenya's national development history. "With the launch of this project Kenya is now equipped with one of the most advanced and cost effective, nation-building tools," said Kibaki, adding it would allow east Africans to be "fully digital citizens of the 21st century" The 4,500 kilometre (2,790 mile) cable links Mombasa on the Kenyan coast to Fujairah in the United Arab Emirates. Initially projected at 82 million dollars when it was initiated in 2006 an alternative to the East African Submarine Cable System which the government felt was dominated by South Africa. Alcatel-Lucent won the contract to lay the cable. Copyright © 2009 AFP. All rights reserved. More » <http://www.google.com/hostednews/afp/article/ALeqM5gLTAqnEgDXYbpYzaGDte25k5…>

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Re: [kictanet] Day 5 of 10- BPO Discussions, HR Issues
by Matunda Nyanchama 12 Jun '09

12 Jun '09

Waudo Siganga, That is an interesting report. It appears that we have a long way to go with respect to IT skills development. I would be interesting to understand the "business skills" referred to in the report and whether these include project management, customer service, financial skills (cost versus gross profit), etc. On a related note, what is the current ICT contribution to national GDP? What is the related resource allocation (both private and public) to this sector? And is it commensurate to the sector's contribution or projected contribution? Finally, how do these numbers compare with other countries, especially NIC's like India, China, Malaysia, as well as developing countries? regards ---------------------------------------------------------------------------------------------- Matunda Nyanchama, mnyanchama(a)aganoconsulting.com Agano Consulting Inc.; www.aganoconsulting.com ---------------------------------------------------------------------------------------------- “If you have less than 1 year to invest, plant rice. If you have 10 to 25 yearsto invest, build a house. If you have more than 25 years to invest, invest in your children" - Anonymous. ----------------------------------------------------------------------------------------------- ________________________________ From: waudo siganga <emailsignet(a)mailcan.com> To: mnyanchama(a)aganoconsulting.com Cc: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke> Sent: Monday, June 8, 2009 10:03:13 AM Subject: Re: [kictanet] Day 5 of 10- BPO Discussions, HR Issues Dear Catherine - That report (which dealt with the overall ICT workforce rather than just BPO) was handed over to the sponsor, USAID in Dec. 2006. I do not know what they did with it but I have attached a copy for those who may want to browse it. It contained some policy recomendations maybe some are still relevant. Kind Regards, Waudo On Mon, 08 Jun 2009 06:12 -0700, "Catherine Adeya" <elizaslider(a)yahoo.com> wrote: Apology I meant CSK (Computer Society of Kenya) conducted a study some years back and not CFSK (Computers for Schools Kenya). N ________________________________ From: Catherine Adeya <elizaslider(a)yahoo.com> To: elizaslider(a)yahoo.com Cc: kictanet(a)lists.kictanet.or.ke Sent: Monday, June 8, 2009 3:13:47 PM Subject: Re: [kictanet] Day 5 of 10- BPO Discussions, HR Issues Tim et. al, If I am not wrong there have been attempts to find a way to develop a skills inventory in Kenya especially of IT or IT-related graduates. I do believe CFSK conducted a study a few years back, am not sure what became of the study. There were also attempts by others to develop such a database but some were curtailed due to lack of funding or good-will....if some of you are out here in cyberspace kindly do share so we build on what you have done and do not reinvent the wheel. Walu, you may remember some of the round-tables we were involved in some years ago. What we realized immediately is that the universities did not even know where their graduates were, they did not have an active alumni network to help them identify the sectors that were absorbing their graduates and where the gaps were as this could inform curriculum review. I know it is a long shot to expect the universities to do this but I think it would help if specific departments tried to collate this information. If the potential graduates knew it would be beneficial for them to share that information once they graduate then it may ease the process. Beneficial in two ways, to help with curriculum review and place share their names and details with those looking for the relevant skills....ok am waffling I know. I think the team was on to something there but we kind of dwelt too much on the successful South African model where they did an excellent study titled the SAITIS study as far back as 1998 and I think updated the study and implementation around 2004 or so, I can't remember off the top of my head. I know that relevant institutions came together to share their expertise in the study so that it was representative and collaborative. The studies basically covered a number of issues including the national IT Education and Training intiatives in SA (including schools, tertiary institutions, government and private sector iniatives. It attempted to categorize jobs and skills in the IT industry and looked at it in the context of global trends. There are similar studies elsewhere but I thought I may highlight on this one as I read about it years ago. Best, Nyaki ________________________________ From: Mwololo Tim <timwololo(a)gmail.com> To: elizaslider(a)yahoo.com Cc: kictanet(a)lists.kictanet.or.ke Sent: Monday, June 8, 2009 1:47:11 PM Subject: Re: [kictanet] Day 5 of 10- BPO Discussions, HR Issues Bwana Ndemo, These are good initiatives. However, I believe we need to look at the total secondary and tertiary education system to make sure it produces the skill sets we require for the BPO&O sector, depending on the strategy we take as a country. One university college, which is new and still struggling to "stand up", so to speak, will not do. Of course we need the skills inventory you talk about to know where we are so that we can take an appropriate strategy for skills development. I know KNBS is currently very busy focusing on the census and I am not sure they have adequate capacity to push several large projects simultaneously, which may mean delays here. We might therefore need to find ways of expediting this exercise. tim On Mon, Jun 8, 2009 at 1:31 PM, <bitange(a)jambo.co.ke> wrote: Walubengo, With respect to capacity building, the Government has done the following Established Multimedia University to focus on IT Skills Development; Contracted the Central Bureau of Statistics through CCK to conduct ICT Skills inventory in Kenya and Set up a task force to look into Skills development as recommended by MaKinsey in the just concluded Value Proposition. We are in the process of appointing other stakeholders into the committee. Although we do not have a sector strategy on Capacity building, the Governemnt takes issues of skills development very seriously. This is a matter that NESC emphasizes as key to our competitiveness. In this regard we look forward to a quick finalization of the skills inventory and the task force recommendation. Regards Ndemo. > -Day 5 of 10- BPO Discussions, Human Capacity Issues > > Morning all, > > I trust you had a refreshing weekend. Today I want to introduce the theme > on Human Resource Development for the BPO industry. The Researchers found > that India, S.Africa and Mauritius had a comprehensive inventory of their > skill-base that was also available for Validation by prospective employers > and investors. Another observation was ofcourse the sheer numbers of > Indian graduates (millions) that made it the largest base of highly > skilled pool of graduates with strong mathematical/scientific orientation. > Whereas, Mauritius was producing only 10,000 (university) graduates per > year compared to Kenya's 30,000 per year, Mauritius had the advantage of > properly documenting their national graduates database and marketing it > appropriately to potential clients in Europe/America. In addition, the > Researchers noted that Mauritius had a government funded but > Private-Sector oriented ICT Academy that produced graduates specificially > for the ICT industry. > > In Kenya, the Researchers observed that apart from the lack of a national > database on the available skills/graduates, some of the BPO operators were > engaged in vicious poaching cycles where Agents trained in-house by one > Operater are immediately hired by the Competing Operators. It was noted, > that an attempt has been made by the .KE Government to create an > Industry-specific University (Multimedia University College of Kenya) to > address the HR gap but its success or otherwise will remain to be seen in > a few years time. The Researchers also noted that Kenya's > English-speaking labor force had an edge over the Indian one given that > the average Kenyan had a "neutral" accent unlike the Indian graduate who > tended to have an "ethnic" accent that often distracted the Euro-American %3 ---------------------------------------------- This message has been scanned for viruses and dangerous content by Jambo MailScanner, and is believed to be clean. --------------------------------------------- "easy access to the world" _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: timwololo(a)gmail.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/timwololo%40gmail.com

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Handing over to Nyaki - 2nd Moderator
by Walubengo J 11 Jun '09

11 Jun '09

Dear Listers, As per the schedule, I am pleased to hand-over the rest of the moderation to Nyaki who will introduce the remaining themes starting with the "Youth and Gender" theme today. Nyaki's CV is too long to fit in one email but its suffice to say that she belongs to this breed of Researchers that wants to bridge the gap between Academia and Socio-economic realities of out times. The rest of her story can be googled, but remember to use her official "handle" - Dr. Catherine Adeya. Over to you Nyaki. Plse tell us about today's theme. walu.

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Re: [kictanet] Day 8 of 10- BPO Discussions, Youth and Gender Issues
by Catherine Adeya 11 Jun '09

11 Jun '09

Date: Thu, 11 Jun 2009 05:25:46 -0700 (PDT) From: Catherine Adeya <elizaslider(a)yahoo.com> Subject: Re: [kictanet] [Bpoteam] Day 8 of 10- BPO Discussions, Youth and Gender Issues To: Solomon Mburu <solo.mburu(a)gmail.com> Cc: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke> Solomon, Interesting perspective bringing in the issue of the Youth Fund not supporting BPO. In addition, kindly reply all or you will miss the list as it was addressed to me only. Finally you are not late as you may note that this theme was to be discussed for 2 days and I just rehashed the same summary today. The only thing I will encourage is that you put the subject header as day 8 like I have now done as still very relevant. Thanks Catherine ________________________________ From: Solomon Mburu <solo.mburu(a)gmail.com> To: Catherine Adeya <elizaslider(a)yahoo.com> Sent: Thursday, June 11, 2009 10:37:34 AM Subject: Re: [kictanet] [Bpoteam] Day 7 of 10- BPO Discussions, Youth and Gender Issues Morning, Apologies for late intervention. My own views in as far as youth and gender employment are concerned, will involves the element of equipping them with the right materials for their empowerment. This is because the varoius factors which promote entrepreneurial development include sound policies (the govt says at least a third of positions in public offices should be given to women), enough funding (through the youth fund and women development fund) and offering incentives to the target group. The Kenyan situation is not so conducive when it comes to promoting the youth in entrepreneurship. While the Youth Fund has helped the youth become economic independent, it is only pegged to activities such as hardware, human rights etc, but it does not support any technological advancement. Only the private sector have the BPO loosely in the specific organizations such as Safaricom Jambo Centre, Kencall etc. The employment of the youth and women in such a sector has not received the government support. Do we really have a govt fully run and supported BPO? That is where the problem is, because the government does not want to establish such an opportunity for the youth, probably due to fear, resources and the level of innovation that is shielded in govt shelves due to 'lack of funds' etc. The BPO sector is thus not supported by this Fund maybe due to the cost implications attached and the fear of adapting change. How about the labour laws? They are perhaps silent on the development of the BPO sector because they have been overtaken by the political sentiments and COTU's fighting for the rights of workers in Industrial Area! -- Solomon Mburu P.O. Box 19343 - 00202 Nairobi Cell: (+254-0) 735 431041 Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill! AND It is better to die in dignity than in the ignomity of ambiguous generosity! --0-1156563532-1244723146=:87324 Content-Type: text/html; charset=us-ascii <html><head><style type="text/css"></style></head><body><div style="font-family:arial,helvetica,sans-serif;font-size:12pt"><div>Solomon, Interesting perspective bringing in the issue of the Youth Fund not supporting BPO. In addition, kindly reply all or you will miss the list as it was addressed to me only. Finally you are not late as you may note that this theme was to be discussed for 2 days and I just rehashed the same summary today. The only thing I will encourage is that you put the subject header as day 8 like I have now done as still very relevant. Thanks Catherine </div><div style="font-family: arial,helvetica,sans-serif; font-size: 12pt;"> <div style="font-family: times new roman,new york,times,serif; font-size: 12pt;"><hr size="1">From: Solomon Mburu <solo.mburu(a)gmail.com> To: Catherine Adeya <elizaslider(a)yahoo.com> Sent: Thursday, June 11, 2009 10:37:34 AM Subject: Re: [kictanet] [Bpoteam] Day 7 of 10- BPO Discussions, Youth and Gender Issues Morning, Apologies for late intervention. My own views in as far as youth and gender employment are concerned, will involves the element of equipping them with the right materials for their empowerment. This is because the varoius factors which promote entrepreneurial development include sound policies (the govt says at least a third of positions in public offices should be given to women), enough funding (through the youth fund and women development fund) and offering incentives to the target group. The Kenyan situation is not so conducive when it comes to promoting the youth in entrepreneurship. While the Youth Fund has helped the youth become economic independent, it is only pegged to activities such as hardware, human rights etc, but it does not support any technological advancement. Only the private sector have the BPO loosely in the specific organizations such as Safaricom Jambo Centre, Kencall etc. The employment of the youth and women in such a sector has not received the government support. Do we really have a govt fully run and supported BPO? That is where the problem is, because the government does not want to establish such an opportunity for the youth, probably due to fear, resources and the level of innovation that is shielded in govt shelves due to 'lack of funds' etc.  The BPO sector is thus not supported by this Fund maybe due to the cost implications attached and the fear of adapting change. How about the labour laws? They are perhaps silent on the development of the BPO sector because they have been overtaken by the political sentiments and COTU's  fighting for the rights of workers in Industrial Area!   -- Solomon Mburu P.O. Box 19343 - 00202 Nairobi Cell: (+254-0) 735 431041 Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill! AND It is better to die in dignity than in the ignomity of ambiguous generosity! </div></div></div> </body></html> --0-1156563532-1244723146=:87324--

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Day 5 of 10- BPO Discussions, HR Issues
by Walubengo J 11 Jun '09

11 Jun '09

-Day 5 of 10- BPO Discussions, Human Capacity Issues Morning all, I trust you had a refreshing weekend. Today I want to introduce the theme on Human Resource Development for the BPO industry. The Researchers found that India, S.Africa and Mauritius had a comprehensive inventory of their skill-base that was also available for Validation by prospective employers and investors. Another observation was ofcourse the sheer numbers of Indian graduates (millions) that made it the largest base of highly skilled pool of graduates with strong mathematical/scientific orientation. Whereas, Mauritius was producing only 10,000 (university) graduates per year compared to Kenya's 30,000 per year, Mauritius had the advantage of properly documenting their national graduates database and marketing it appropriately to potential clients in Europe/America. In addition, the Researchers noted that Mauritius had a government funded but Private-Sector oriented ICT Academy that produced graduates specificially for the ICT industry. In Kenya, the Researchers observed that apart from the lack of a national database on the available skills/graduates, some of the BPO operators were engaged in vicious poaching cycles where Agents trained in-house by one Operater are immediately hired by the Competing Operators. It was noted, that an attempt has been made by the .KE Government to create an Industry-specific University (Multimedia University College of Kenya) to address the HR gap but its success or otherwise will remain to be seen in a few years time. The Researchers also noted that Kenya's English-speaking labor force had an edge over the Indian one given that the average Kenyan had a "neutral" accent unlike the Indian graduate who tended to have an "ethnic" accent that often distracted the Euro-American markets/clients. But this advantage is yet to be exploited - even as the Indians move up the BPO value chain and concentrate on non-accent related processes such as Software Engineering, Research (Financial, Medicine, etc), Product (e.g. Civil and Architectural) Design amongst others. Which leads us to todays questions. Qtn 7: How do we develop a national database on the wide-range of available ICT skill in Kenya - specifically which institution should be mandated to realise this, ensuring that such a database is kept upto date over the years? Qtn 8: What strategies should the country adopt to ensure a continuous supply of relevant and timely BPO-Specific skills? Please, lets have your comments flowing,dig yahjwalu starting now... walu. Encl: Synthesis 3 - HR Issues

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Re: [kictanet] Day 8 of 10- BPO Discussions, Youth and Gender Issues
by Walubengo J 11 Jun '09

11 Jun '09

folks, indeed she 'deliberately' repeated day 7 issues. The catch is that we have 2days to discuss the Youth and Gender issue... meanwhile, i noted in yesterdays Daily Nation, pag 15 - its like Safaricom has finally published tenders to outsource part of the Customer Services? Kazi kwa vijana. walu. --- On Thu, 6/11/09, Wainaina Mungai <wainaina(a)madeinkenya.org> wrote: > From: Wainaina Mungai <wainaina(a)madeinkenya.org> > Subject: Re: [kictanet] Day 8 of 10- BPO Discussions, Youth and Gender Issues > To: jwalu(a)yahoo.com > Cc: "KICTAnet ICT Policy Discussions" <kictanet(a)lists.kictanet.or.ke> > Date: Thursday, June 11, 2009, 1:49 AM > Nyaki, > > I got that very same feeling that day 8 intro is a repeat > of day 7's intro... > > might be a time zone issue ;-) > > Wainaina > > On 6/11/09, Bill Kagai <billkagai(a)gmail.com> > wrote: > > This looks like repetition of Day7 unless am missing > > something.....or..... confused..... > > > > On Thu, Jun 11, 2009 at 12:24 AM, Catherine > Adeya<elizaslider(a)yahoo.com> > > wrote: > >> > >> - Day 8 of 10- BPO Discussions, Youth and Gender > Issues Continued - > >> > >> It is a few minutes past midnight now so let me > introduce Day 8 of the > >> discussions. > >> > >> Today we continue with the theme of Youth and > Gender issues. The following > >> is part of the summary I sent yesterday (the > detailed attachment I sent > >> yesterday is re-attached). > >> > >> It is useful to begin by noting that the > researchers found that the > >> unemployment rate (2008 est) was 40% in Kenya, > 21.7% in S. Africa, 7.6% in > >> Mauritius and 6.8% in India. The researchers also > found that the minimum > >> qualification for professional staff was a > Bachelor’s degree in all four > >> countries. However, the minimum qualification > for operators/agents > >> varied. > >> In Kenya it was a certificate, diploma or degree > depending on operation; > >> in > >> S. Africa it was Grade 12; Mauritius school > certificate or below and in > >> India it was a High school certificate. > >> > >> The common work related challenges include project > management (especially > >> meeting deadlines) and long hours. Some employees > in Kenya complained > >> about > >> challenges with transportation. The detailed > summary findings will be > >> availed. > >> > >> Generally there were more women in call centres > than male but more males > >> in > >> the professional cadre. The youth are mostly > found in the agent/operator > >> jobs. The following are some country specific > issues: > >> > >> In, India there is the Equal Remuneration Act > ensures that there is equal > >> remuneration to men and women for same jobs. Under > this law, no > >> discrimination is permissible in recruitment and > service conditions except > >> where employment of women is prohibited or > restricted by the law. NASSCOM > >> has launched the Women in Leadership-IT Initiative > to enhance > >> participation > >> of women in the workforce and ensure there are > more women leaders in the > >> IT-BPO industry. > >> In South Africa, there are 40% more females than > males below 25 years > >> working in the BPO sector. However, there are 7% > more males than females > >> above 25 years old. There is no gender or age > based discrimination in the > >> work place. There exists no law or policy that > prefers youth from other > >> groups of people in employment. > >> In Mauritius, there is no 24 hour work culture. In > addition, the Labor Act > >> prohibits employment of female employees in > industrial undertakings > >> between > >> 10 p.m. and 5 a.m; while youth are not allowed to > work between between 6 > >> p.m. and 6 a.m. Interestingly, there is clause > that no person shall, > >> except > >> with the Permanent Secretary's written consent, > transport a female worker > >> or > >> cause a female worker to be transported in a goods > vehicle; any other > >> vehicle, unless the vehicle is provided with an > easy means of entering and > >> alighting which does not involve climbing. > >> > >> 4. In Kenya we have the Employment Act which > many of you know. > >> > >> This leads us to the following discussion > questions: > >> > >> Discussion Q9: Are the Kenyan laws adequate to > protect the youth and women > >> from exploitation by BPO&O employers? > >> > >> Discussion Q. 10: The BPO sector is not seen as a > long term source of > >> employment for most employees. Most believe it is > a stepping stone to > >> other > >> lucrative opportunities. What needs to be done to > ensure the youth and > >> women > >> view the industry as attractive, especially in > terms of quality of > >> employment and career progression? > >> > >> Discussion Q11: Attrition and poaching are > prevalent in most countries > >> studied. What mechanisms should employers adopt to > attract and retain > >> their > >> staff? > >> > >> Let the discussions continue as we move to another > topic tomorrow. > >> > >> Thanks > >> > >> Nyaki > >> > >> > >> > >> _______________________________________________ > >> kictanet mailing list > >> kictanet(a)lists.kictanet.or.ke > >> http://lists.kictanet.or.ke/mailman/listinfo/kictanet > >> > >> This message was sent to: billkagai(a)gmail.com > >> Unsubscribe or change your options at > >> http://lists.kictanet.or.ke/mailman/options/kictanet/billkagai%40gmail.com > >> > >> > > > > > > > > -- > > Bildad Kagai > > MD - MediaCorp Limited > > Nairobi Stock Exchange Authorised Information Vendor > > Suite B2, Tetu Court, State House Avenue > > P. O. Box 20311 - 00200 > > Nairobi, Kenya > > Tel. 254 20 272 8332 > > Fax. Rendered Obsolete > > S - 1°17'13.8" > > E - 36°48'22.7" > > www.mediacorp.co.ke > > --- > > > > _______________________________________________ > > kictanet mailing list > > kictanet(a)lists.kictanet.or.ke > > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > > > This message was sent to: wainaina(a)madeinkenya.org > > Unsubscribe or change your options at > > http://lists.kictanet.or.ke/mailman/options/kictanet/wainaina%40madeinkenya… > > > > -- > Sent from my mobile device > > --- > http://www.bungesms.com > > http://www.madeinkenya.org > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: jwalu(a)yahoo.com > Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com >

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Executive e-Learning Strategy Development & Implementation workshop, July 6-10, Windhoek Namibia
by Gakiria 10 Jun '09

10 Jun '09

Dear all, Attached for your information. The aim of the workshop is to expose participants to practical success stories on e-Learning strategy development and implementation from a policy and strategic level. There will be expert presentations and coaching by Prof Johannes Cronje, a leading international e-Learning expert from South Africa, including working group sessions and practical, interactive activities. Please refer to the attached information sheet and application form. Kind regards Andrew Gakiria Kenya e-Learning Center

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Executive e-Learning Strategy Development & Implementation workshop, July 6-10, Windhoek Namibia
by Gakiria 10 Jun '09

10 Jun '09

Dear all, Attached for your information. The aim of the workshop is to expose participants to practical success stories on e-Learning strategy development and implementation from a policy and strategic level. There will be expert presentations and coaching by Prof Johannes Cronje, a leading international e-Learning expert from South Africa, including working group sessions and practical, interactive activities. Please refer to the attached information sheet and application form. Kind regards Andrew Gakiria Kenya e-Learning Center

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