- KICTANet - KICTANet

Stakeholder Queries:
by Patrick Mburu 08 Sep '08

08 Sep '08

Hi Brian, Thanks very much for the response, this does help for sure put things in perspective which is great and point well received. I'm not new to volunteering capacity and well... we all have to make sacrifices for a greater good at some point in our time. *Hat's* off to the team voluntering, I look forward to contributing. Looking forward to hearing of opportunities to contribute in my capacity, and also looking forward to answers on the questions asked before. (perhaps the title of the email needed to change :-).. so hope it wont get lost soemwhere.. Best Regards, Patrick 2008/8/29 Brian Munyao Longwe <brian(a)caret.net> > Hi PAtrick, > Very good points raised. I will not try to answer any of them directly - > but will make a few suggestions. > > I personally feel that it is quite interesting to note your (and many > others previously) open expression of interest in "getting involved" - this > is excellent! > > However, the sad fact is that very often when the rubber hits the road and > people need to selflessly dedicate personal time (almost always on a > voluntary basis) - they simply don't. Some of us (and as I look around the > room at the 12 odd people sitting here) have been volunteering our time > constantly and consistently for many years, going out of our way, both to > find out what is happenning and to offer our (free time and input) towards > helping govt better understand and work with "stakeholders" in defining the > ways of moving forward. A lot of this has happened through our personal > involvement in organisations such as KICTANET, TESPOK, KENIC, KIF, KEPSA, > EAIA, CSK, etc... > > As a result of these largely voluntary participations I think Govt has > realised that there are people who are willing to set aside their personal > and commercial interests and help out of their hearts. > > My two pence and probably not very clearly expressed but I hope you get my > point. > > For those who *genuinely* want to be of service, there comes a high price > in terms of personal commitment and sometimes it takes years before one is > recognised as being a consistent and reliable resource. > > In my personal experience my first major engagement in a national process > was during the drafting, review and enactment of the Communications Act in > 97/98 which I pursued because I had a passion to see transformation within > the industry and genuinely felt that this was an opportunity - now 10 years > later I am the one being chased by various committees/panels for my > input...... > > Hope this helps, > > B > > On Aug 29, 2008, at 12:43 PM, Patrick Mburu wrote: > > Good afternoon, > > Perhaps a few questions to be asked (not directed at Brian only) if some > others may be interested in knowing is... > > 1. Who qualifies as a stakeholder (individual and company?) > 2. How can one qualify as a stakeholder? and contribute to be > considered as a voice being heard: > 1. Perhaps as members of this list for example; can questions / > suggestions regarding certain issues be solicited through the online > discussion fora or through directed workshops... be collected and presented > on behalf for those unable to attend various events? > 3. How can one be nominated to participate at these venues be it > retreats and or missions overseas as indicated in the document? > > I apologise if this has been already discussed at length..however a quick > recap can't hurt. > > Perhaps these are best directed to the ICT board directly? however, it may > benefit others curious on this list as well... > > On another note... I found the document rather interesting as this is > response to the much awareness requested on this list : *information* ..* > information*...*information*... > Kudos to the ICT board on making efforts to dissemniate this info. and hope > to see further publishes and eventual invites. > > To move forward collectively..collaboration is key... > > Wishing a good friday. > > Asante, > > Patrick > 2008/8/29 Brian Longwe <blongwe(a)gmail.com> > >> FYI Listers >> >> ---------- Forwarded message ---------- >> From: Brian Longwe <blongwe(a)gmail.com> >> Date: Aug 29, 2008 9:31 AM >> Subject: Re: [kictanet] ICT Board Strategy a Farce >> To: wambuiwakarema(a)yahoo.co.uk >> >> Very strong language - but I think you should relax as your concerns are >> unfounded. >> >> I am at the Strategic retreat. Unfortunately Gilda Odera - Chairperson of >> BPO, who was supposed to be present had to cancel at the last minute. >> >> Brian >> >> On 8/29/08, Wambui Wakarema <wambuiwakarema(a)yahoo.co.uk> wrote: >> >>> >>> >>> I have read with surprise the Kictanet mailout from the ICT Board claiming they are going for a stakeholders strategy workshop in Naivasha. >>> >>> Who are these stakeholders? Are there any representing the BPO sector?? I ask this because I have contacted the industry association and they dont seem >>> >>> to be in the know either. This is quite bizarre, especially since BPO is a key sector of the ICT Board's mandate. >>> >>> Who are the stakeholders from the other ICT sectors? Shouldnt the Board be getting input from key stakeholders at this workshop. >>> >>> They are wasting government resources going to write strategies and then 'presenting' to stakeholders, yet stakeholders should have been involved from the word go. >>> >>> The >>> current management of the ICT Board performance is well under par. Recently I called up their >>> >>> offices wanting to engage with the management on a number of issues. Alas! I was informed that they were all on leave at the same time! >>> >>> The ICT Board cant seem to function properly due to sheer incompetence. >>> >>> Dr Ndemo I want a response from you since the buck stops with you! >>> >>> Wakarema >>> >>> >>> Send instant messages to your online friends >>> http://uk.messenger.yahoo.com >>> _______________________________________________ >>> kictanet mailing list >>> kictanet(a)lists.kictanet.or.ke >>> http://lists.kictanet.or.ke/mailman/listinfo/kictanet >>> >>> This message was sent to: blongwe(a)gmail.com >>> Unsubscribe or change your options at >>> http://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com >>> >>> >> >> >> -- >> Brian Munyao Longwe >> e-mail: blongwe(a)gmail.com >> cell: + 254 722 518 744 >> blog : http://zinjlog.blogspot.com >> meta-blog: http://mashilingi.blogspot.com >> >> -- >> Brian Munyao Longwe >> e-mail: blongwe(a)gmail.com >> cell: + 254 722 518 744 >> blog : http://zinjlog.blogspot.com >> meta-blog: http://mashilingi.blogspot.com >> _______________________________________________ >> kictanet mailing list >> kictanet(a)lists.kictanet.or.ke >> http://lists.kictanet.or.ke/mailman/listinfo/kictanet >> >> This message was sent to: patrick.mburu(a)gmail.com >> Unsubscribe or change your options at >> http://lists.kictanet.or.ke/mailman/options/kictanet/patrick.mburu%40gmail.… >> >> > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: brian(a)caret.net > Unsubscribe or change your options at > http://lists.kictanet.or.ke/mailman/options/kictanet/brian%40caret.net > > > > -- > This message has been scanned for viruses and > dangerous content by *MailScanner* <http://www.mailscanner.info/>, and is > believed to be clean.

10 19

Re: [kictanet] BPO Industry Review (was Re: Stakeholder Queries:)
by Justin Mburu 07 Sep '08

07 Sep '08

Good day All, This interesting subject on BPO rather caught my attention intensely I must say :-) I have just come from the UK a couple of months back and look to setup a contact center locally, now that the industry has begun to pick up amid the hiccups here and there. And to pick up on some of Sam Regee's points as outlined below, i will also tend to share my findings as well: (My comments are in blue font in commenting to Sam Regee's comments) > 1. That much of the BPO sector has been set up in an uncompetitive framework > that cannot be sustained. Businesses (for this is what they are) have been > set up while factoring heavily the potential government subsidy. --- I have a friend of mine who set up here on Kenya long before the subsidy was in place, and so therefore you cannot base your claims on a few vendors who set up in a rush for the subsidy only to close shop when they realized that the bandwidth wasnt forth-coming at all.Meaning they got in the industry on a wrong foot. There are several which are still operating and have been on since even before the subsidy issue. > 2. That the private sector players in the industry are too dependent on > government (through the Kenya ICT Board) for marketing and business. > Essentially there is too much government in the business of outsourcing here > - not from a legislative perspective but from an operational perspective > This is clearly untenable because, having glanced at the Kenya ICT Board's > strategy as articulated by its officials severally, their mandate goes much > further than BPO - as at the time they were set up, that is. For sure, I > perceive them as a marketing organization but marketing Kenya's overall ICT > rather than just IT enabled services.---- Sam if you look clearly, you will realise private sector are not that dependent on government/ICT Board at all. Have you even walked around the existing centers and seen how developed most are? Did government/ICT Board help them get to the levels of development they are in? I think not. If I were you I would visit existing centers first before I leap to claiming the private sector are dependant on government/ICT Board. Or maybe you can shade some light for us on what exactly you mean by ' too dependent' :-) and also it is obvious government has to be involved because if you have been keen on what has been going on since you arrived in the country, you will realise BPO is one of the 5 pillars of the set Vision 2030 which is a government initiative. So whether we like it or not, government has a major role to play in ensuring this industry picks up here in Kenya. On the note of ICT Board's role in marketing, if you have been keen on all organised BPO/Contact Center events, ICT Board itself has always put itself on the frontline in this events, meaning they themselves are the ones focusing too much on the BPO/Contact center industry and putting so much energy on it, (which is a good thing anyway) , while there are so many ICT things to market on. So I agree with you that ICT Board should focus on marketing Kenya's overall ICT rather than just IT enabled services. > 3. That the private sector umbrella body, the Kenya BPO Society - and I have > read the discussions by the chairman of the Society here - seems to not > articulate well its programmes (at least to my understanding) what they are > about overally.---- From my point, the chairman of the society clearly laid out who they are overally, and what they do. And for such a young society, I say kudos to where they are now. You can visit their offices and I am sure they will be more than glad to tell you on a one-on-one basis what they are all about. For all I know, they are doing a great job, and I wish them all the best as they continue to drwa the industry to high depths. Just to give you a bit of what they have achieved so far, so that you can apprecaiate they are on the right direction, they recently launched the Standards & Ethics guidelines for the industry, which I say is a very brilliant step, considering how young the industry is here in Kenya. So it is with such laid guidelines that the BPO industry in Kenya will be able to be laid in a firm solid foundation that is based on international operation standards in BPO & Contact Center industy. > If I were to turn to the BPO Services Association Unlimited ( > http://www.bsau.org/) I can see a marketing campaign and a marketing > position that they have taken. This came from the outsourcing private sector > - and some of their programmes have support from the Phillipino government > but the drive is from the private sector. If I look at NASSCOM, I can see > that they are private sector led and their main purpose is the promotion of > India as the leader in BPO services globally. In fact, they start by saying > that they are a global organization - which is a position of strength. > Has the BPO Society attained such a level of pedigree - which starts in the > mind with strategy - that would enable them to lead the sector to > prosperity? I have not heard it in their discussions at the few events where > I have had a chance to listen to the Chairperson and other officials of the > society.-----My friend, it seems you have really been behind the screens with the society updates. Next week they will be launching their 3 year marketing strategy plan. This is indeed another brilliant step they will have taken as young an association as they are.From one of their forums, I remember them mentioning that one of their strategies is to join hands with several associations globally. This shows great initiative in making sure the industry gets recognized globaly through such relations. It rather unfortunate that the society did not get to participate at the EXPO ZARAGORA 2008 Spain event which from my research had many international associations attending the event such that it could have been an ideal place to network and form relations with the other international associations. I hear the society was to participate but they got a critical hiccup at the last minute (maybe the society chairman can fill us in on what exactly happened for them to miss such a crucial beneficial event). But I hear the CEO of ICT Board Mr Paul Kukubo and a local call center director,attended the event, maybe they can shed more light for us (if they are in the mailing list) what exactly went on in the Spain event and if they managed to secure any opportunities from the event. It is at such events that the society looks to the government support in ensuring they and also some industry players get to attend such events as Kenyan political figures were also present at the event as well as government officials. Such is where much lobbying can take place and the society can lobby their way to getting in beneficial relations with other international associations as well us get prospective clienst for industry players at some point. Hey and dont you think you are being too harsh on the society by comparing them with giant international BPO industries which definately have giant associations as well? I say give some credit to the Kenya BPO Society this far they have come. So instead of comparing them with big giants, look more into working with them into becoming a giant as well. Kenya BPO society is also private sector led, its only that the ICT Board takes much of the show (and we are not saying this is a bad thing) hence I think this ends up confusing industry players, and it always ends up looking like the industry is government driven, if you get my point. The government should be there just to support maybe in terms of funding society-organsised BPO events, which are beneficial to all industry players for instance in marketing the country as a BPO destination, etc. But what the government/ICT Board should not do is brand all BPO related shows to be government/ICT Board shows, as this is what makes it all look like the industry in Kenya is government/ICT Board-driven and govt/ICT Board dependant, in stead of being private sector-driven. > c) Has the BPO Society (or the Kenya ICT Board since they are so much in the > thick of things here) done a comprehensive marketing plan for the sector - > or do they each have one? ---- For all I know, I hear the Kenya BPO society has a marketing strategy which they are launching some time next week. Maybe you should find our more details about it from the society itself, so that you can be able to attend and maybe you will get your answers there. I will be attending, and would really like to meet you there Sam Regee so that we can chit chat about this industry in a more comprehensive way. What do you say? I sure hope to see you there. I never miss society events as they give me hope that there is a light at the end of the tunnel in this BPO industry here in Kenya. As for ICT Board, I have not heard of any so far. I hope this has helped you gauge the phase we are at now in this new industry in Kenya. On a lighter note, what does the ZBI from you signature stand for? Regards, Justin >Hi all, > > As a recently returned (to Kenya) academic and entrepreneur, with an > interest in the BPO sector - explicitly: I want to set up a legal > transcription facility here. As I go about my research, I have been to see > one or two operations, while I was in my previous engagement a few months > ago and I am saddened to note that quite a number of the BPO operations that > were in existence a few months ago are no more. > > having spoken to a few people in the industry, I am led to form some > preliminary conclusions (which I hope to validate here): I apologise in > advance, if I offend, but it is in a positive spirit, that I advance these > thoughts here. > > 1. That much of the BPO sector has been set up in an uncompetitive framework > that cannot be sustained. Businesses (for this is what they are) have been > set up while factoring heavily the potential government subsidy. > > 2. That the private sector players in the industry are too dependent on > government (through the Kenya ICT Board) for marketing and business. > Essentially there is too much government in the business of outsourcing here > - not from a legislative perspective but from an operational perspective. > > This is clearly untenable because, having glanced at the Kenya ICT Board's > strategy as articulated by its officials severally, their mandate goes much > further than BPO - as at the time they were set up, that is. For sure, I > perceive them as a marketing organization but marketing Kenya's overall ICT > rather than just IT enabled services. > > 3. That the private sector umbrella body, the Kenya BPO Society - and I have > read the discussions by the chairman of the Society here - seems to not > articulate well its programmes (at least to my understanding) what they are > about overally. > > If I were to turn to the BPO Services Association Unlimited ( > http://www.bsau.org/) I can see a marketing campaign and a marketing > position that they have taken. This came from the outsourcing private sector > - and some of their programmes have support from the Phillipino government > but the drive is from the private sector. If I look at NASSCOM, I can see > that they are private sector led and their main purpose is the promotion of > India as the leader in BPO services globally. In fact, they start by saying > that they are a global organization - which is a position of strength. > > Has the BPO Society attained such a level of pedigree - which starts in the > mind with strategy - that would enable them to lead the sector to > prosperity? I have not heard it in their discussions at the few events where > I have had a chance to listen to the Chairperson and other officials of the > society. > > These are preliminary thoughts that I have developed and I would be happy to > see them examined and torn apart and validated as the case may be. > > meanwhile, some pointed questions: > > a) Is there any science to a slice of the $310 Billion opportunity > presented by the society? This is to ask, how many seats would we need to > have to have a 1% slice of the opportunity? > > b) How many BPO operators are there now - and more pointedly - how many are > actually functional? > > c) Has the BPO Society (or the Kenya ICT Board since they are so much in the > thick of things here) done a comprehensive marketing plan for the sector - > or do they each have one? > > This is a very good discussion. > > > ------------------------------- > Dr. Sam Regee > ZBI > > > > ⁣null⁣ > > On 09/04/2008 "Brian Longwe" <blongwe(a)gmail.com> wrote: > >This message bounced back yesterday - seems the listserver is having some > > constipation.... > > > > Brian > > > > ---------- Forwarded message ---------- > > From: Brian Munyao Longwe <blongwe(a)gmail.com> > > Date: Wed, Sep 3, 2008 at 5:35 PM > > Subject: Re: [kictanet] BPO Industry Review (was Re: Stakeholder Queries:) > > To: Liko Agosta <likoa(a)verviant.com> > > Cc: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke> > > > > > > Hi Liko, > > > > Sorry, I was driving with one hand n texting with the other (usinistaki). > > Thus the v brief response. Pls so feel free to share your views with the > > rest of the list, we NEED to hear from practitioners! As mentioned, this > > discussion should help she'd some light on this relatively 'new' industry > so > > that inner and outer stakeholders can develop a better understanding. > > > > It would also be great to hear from the ICT Board (hint hint) - although > > they're probably a bit gun-shy right because they don't want to be flamed. > > > > On your point regarding the CEO being 'seconded' to the USA for an > extended > > period... Hmmm... Maybe not... BUT.... Your suggestion about high level > > representation makes sense. How about a full fledged office, maybe with > > Dep.CEO ranking.... Dunno...just thoughts.... > > > > Nway, please do share ur thoughts, ideas, suggestions, challenges, > > headaches, the lot! > > > > Brian > > > > Sent from my iPhone > > > > On 03 Sep 2008, at 4:37 PM, "Liko Agosta" <likoa(a)verviant.com> wrote: > > > > Brian > > > > > > > > I don't mind taking a call from you to explain what has happened and where > > Kenya is and some ideas about the best way forward > > > > > > > > Obviously, I will be looking at life from a providers point of view … > > > > > > > > Also, which organization do you represent ? > > > > > > > > Liko Agosta, CEO > > > > Verviant Consulting Services. > > > > > > > > <http://www.verviant.com>www.verviant.com > > > > > > > > Phone : 1-919-341-1820 > > > > Fax : 1-978-268-8403 > > > > > > > > Toll Free: 1-866-551-4935 > > > > > > > > Pager: 9193891551(a)txt.att.net > > > > > > > > *From:* kictanet-bounces+likoa=verviant.com(a)lists.kictanet.or.ke [ > > mailto:kictanet-bounces <kictanet-bounces>+likoa= > > verviant.com(a)lists.kictanet.or.ke] *On Behalf Of *Gilda Odera > > *Sent:* Wednesday, September 03, 2008 4:16 AM > > *To:* Liko Agosta > > *Cc:* 'KICTAnet ICT Policy Discussions' > > *Subject:* Re: [kictanet] BPO Industry Review (was Re: Stakeholder > Queries:) > > > > > > > > Hi Brian, > > > > > > > > If you recall, initially the ICT Board was created mainly " to market > Kenya > > as an outsourcing destination". I think many other things were lumped onto > > the board without putting structures in place ie. personnel and budgets. > > > > > > > > On another note, I am surprised you are still asking about the role and > > obligations of KBPOCCS after the lengthy emails. > > > > Maybe you should re-read them?:) > > > > It is true there is more shouting from BPO players in KICTANET,media, > > everwhere..... maybe the others are content or indifferent.... > > > > That should not stop the BPO Sector from airing views or making demands. > > Remember your ISP days? You and some others in the ISP arena were very > > vocal and that impacted on various other sub-sectors who benefited. > > > > I say, if there is an issue that needs attention, it needs to be known. I > > would suggest that the other sub-sectors also start shouting out their > > issues that they want to see being resolved. We are all inter-connected so > > any gains will benefit all others. > > > > Can someone from the ICT Board please say something? Is it true you are > > being blamed by others for focusing too much on BPO and if so, how are you > > balancing the act? > > > > > > > > Best > > > > > > > > Gilda > > > > ----- Original Message ----- > > > > *From:* Brian Munyao Longwe <brian(a)caret.net> > > > > *To:* Gilda Odera <godera(a)skyweb.co.ke> > > > > *Cc:* 'KICTAnet ICT Policy Discussions' <kictanet(a)lists.kictanet.or.ke> > > > > *Sent:* Wednesday, September 03, 2008 8:55 AM > > > > *Subject:* Re: [kictanet] BPO Industry Review (was Re: Stakeholder > Queries:) > > > > > > > > > > > > Great input Lika. Seems like you have a real handle on this industry. If I > > may recap: > > > > > > > > Clients (I presume these are international) gauge a BPO provider based on > > four main criteria: > > > > a) Capability: This speaks to an area of skillset matching across industry > - > > do we have enough "intel" on the necessary skillsets so that if someone > > wants to outsource their transcription of recorded audio court records or > > psychiatric interviews - the BPO operators personnel understand enough > about > > the subject matter to capture the relevant language (don't know if this is > a > > good example but it's what comes to mind) > > > > b) Cost-cutting potential: If the customer is the one asking this > question, > > then it seems that they expect the BPO operator to have alread studied to > > some extent their business, at` least enough to understand ways in which > > savings can be accrued. > > > > c) Referenceable clients > > > > > > > > If the CEO of the ICT board calls the CEO of ATT he is more likely to get > a > > meeting and business as opposed to the CEO of Kamau Wanjala Outsourcers … > > again, I don't know what the ICT Board has been doing (am sure they have > > done a lot … may be like top secret strategy stuff) but in my opinion the > > CEO of that board should be based in US for like 90% of the year .. talk > to > > clients, be a rain maker, schmooze, play golf and open doors. > > > > > > > > This belies the assumptions and perceptions on which I initiated this > > thread. For some reason there seems to be some kind of implicit > expectation > > that the ICT Board exists to servie the BPO industry - why is that? > Kenya's > > ICT is definitely much more than just BPO (as Gilda clearly pointed out). > > > > > > > > On this list we have heard a lot of complaints (largely from BPO players) > > about the ICT Board's lack of support for the BPO industry, while on the > > other hand other sector players saying that the Board pays too much > > attention to BPO. What should the role and obligation of the board in the > > BPO sector be? Could it be strategic? > > > > > > > > What can we say is the role of the BPO/CC Society and it's obligations > (both > > to internal and external stakeholders) in the larger scheme of things? > > > > > > > > Regards, > > > > > > > > Brian > > > > > > > > On Sep 2, 2008, at 11:07 PM, Liko Agosta wrote: > > > > > > > > All that you guys are talking about is good ... but when I talk to > clients > > they ask the following questions > > > > a. Can you do the job ? > > > > b. How much will you save me ? > > > > c. Have you done this for anyone else (especially in my sector/country) ? > > > > d. Can I talk to references > > > > 1-3 page executive proposals work better than 50 page proposals. C level > > execs never go past page 3 of proposals. They really don't care where I am > > working from > > > > Only 1 client asked about Kenyan copyright laws .. and our lawyer gave a > > sufficient answer... we got the work and have saved them over USD 500,000 > > > > About Safaricom and Land Registry and all this projects that keep breaking > > our hearts and hurting our feelings :) .... > > > > Let's assume Safaricom is has 400 customer services reps .... would they > be > > an ideal client for any BPO in Kenya ? if they pay their employees 50k per > > month .. a BPO would have to charge them 100k per month FOR THE SAME > > EMPLOYEE across town. > > > > Now, maybe I have all this wrong but there are more than 10000 companies > in > > the developed world with over 400 "clerical employees" who they pay an > > average of 3000$ per month. If you went and targeted these companies .... > > you can get 100k per employee, pay the employee 50k etc and the client > will > > be happy, you happy, employee happy ... > > > > Many local clients take 60-90 days to pay invoices. In US for example, > > depending on state, it's illegal to hold a vendors payment when work has > > been done …. > > > > My point ... BPOs, Software Providers have to be willing to ignore the > local > > market and focus on external sources of business. The local market is too > > small, too complicated and the waters are very muddied. > > > > About brokers and "consultants". I have been approached by quite a few. > > People who claim to have connections, venture capital and all that good > > stuff. I learnt early to say no… early. They are a waste of time in my > book > > > > Kenya will not become a better outsourcing destination if we come up with > > ethics guidelines, an act of parliament and the like … now, those will not > > hurt … but we will benefit more if the ICT Board flanked companies when > they > > are pitching their services to potential clients. > > > > By flanking I mean fly to meet the client, do research on financials, help > > with financing - have a conference in US and invite 100 potential and > vetted > > clients to meet Kenyan providers …. This works like a charm here .. (if > GOK > > spends 500k on tickets and 30 Kenyans are hired making 50k … - ROI is > there > > pretty fast) > > > > If the CEO of the ICT board calls the CEO of ATT he is more likely to get > a > > meeting and business as opposed to the CEO of Kamau Wanjala Outsourcers … > > again, I don't know what the ICT Board has been doing (am sure they have > > done a lot … may be like top secret strategy stuff) but in my opinion the > > CEO of that board should be based in US for like 90% of the year .. talk > to > > clients, be a rain maker, schmooze, play golf and open doors. > > > > > > > > I have always felt that the ICT Board should headhunt and hire people with > > C level experience from either US or UK … people from the bigger > consulting > > companies Bain, BCG, Accenture, Avanade, EDS … these guys work on million > > dollar outsourcing deals and have very good contacts. They also would be > > able to come up with a strategy immediately > > > > > > > > As Gilda has shown, the harvest is plentiful … > > > > > > > > Liko Agosta, CEO > > > > Verviant Consulting Services. > > > > www.verviant.com > > > > > > > > > > Phone : 1-919-341-1820 > > > > Fax : 1-978-268-8403 > > > > > > > > > > Toll Free: 1-866-551-4935 > > > > > > > > > > Pager: <9193891551(a)txt.att.net>9193891551(a)txt.att.net > > > > > > > > -----Original Message----- > > > > From: kictanet-bounces+likoa= <verviant.com(a)lists.kictanet.or.ke> > > verviant.com(a)lists.kictanet.or.ke > > [<kictanet-bounces+likoa=verviant.com(a)lists.kictanet.or.ke> > > mailto:kictanet-bounces <kictanet-bounces>+likoa= > > verviant.com(a)lists.kictanet.or.ke] On Behalf Of David Otwoma > > > > Sent: Tuesday, September 02, 2008 11:45 AM > > > > To: Liko Agosta > > > > Cc: KICTAnet ICT Policy Discussions > > > > Subject: Re: [kictanet] BPO Industry Review (was Re: Stakeholder Queries:) > > > > Dear Brian, > > > > Looks like you are fully re-charged after last weeks retreat in > > > > Naivasha on Strategy. Tell us some more of what is not confidential. > > > > Otherwise my wish is to take the baton from my able Chair and respond > > > > on bullet 3 in your beautiful rejoinder. > > > > As Chair of the Standards and Ethics Committee of the KBPOCCS we (are > > > > 7 members) did come up with Standards and Ethics Guidelines which took > > > > over eight (8) months to prepare and on June 22nd 2008 the Permanent > > > > Secretary of the Ministry of Information & Communication led us > > > > (KBPOCCS members, KICTB who graciously sponsored the event at KICC, > > > > CCK, CSK, members of the public who have an interest in BPO&CC pie) > > > > into adopting the S&E Guidelines. > > > > The next milestone we wish to aim for is have the Guidelines upgraded > > > > into a Regulation or an Act of Parliament. Either achievement would be > > > > binding to all and sundry who operate in the BPO&CC world. A world > > > > which is moving the advancement of the human race from industrial age > > > > into information age. Just imagine Kenya having a binding law on > > > > Standards and a slice of the USD$310 Billion industry. It would make > > > > our young people, because they are the future force in the knowledge > > > > economy we keep talking about. > > > > What are the next immediate steps. Cozy relations between the Private > > > > Public Partnership. > > > > Another bullet I will let you peer into what you have been seeing but > > > > refuse to acknowledge is bullet No. 7. It was KPLC who introduced me > > > > to the world of BPO&CC when they sought S. African expertise to deal > > > > with their in-house contact centre better known to the general public > > > > (read Brian et al) as Customer Care Centre or Customer Relations > > > > Management. Ever wondered when power disappears at any time of the day > > > > or night where that 'frustrated' call 'agrily demanding 'where is > > > > power?' goes? Yes to a call center owned and managed > > > > by KPLC. KPLC as of 2005 when we engaged had a call centre running > > > > 24/7 with 210 seats in Nairobi alone. Telecom has a bigger one. > > > > Safaricom is soon overtaking Telecom with that news flash. Water > > > > companies have. So do all the banks, insurance, etc. companies both > > > > private and public owned. > > > > Since we have very able Chairs for Training, Marketing etc. I will > > > > stop there and go for my dear bottle.....tusker. > > > > David > > > > > > > > On Tue, Sep 2, 2008 at 6:12 PM, Brian Munyao Longwe < <brian(a)caret.net> > > brian(a)caret.net> wrote: > > > > > Excellent Feedback Gilda, > > > > > > > > > > So I see a few very clear issues arising out of your response: > > > > > > > > > > 1) There is a distinct global opportunity - but that calls for > > > > > appropriate positioning as well as preparation on Kenya's part > > > > > 2) Capacity issues need to be addressed - knowledge transfer could be > > > > > on way - but that implies finding someone who is willing to impart > > > > > the knowledge - do they come from inside or outside? > > > > > 3) Global standards must be recognised and adhered to in order to > > > > > ensure entry and competitiveness - what are these standards are they > > > > > clearly documented somewhere? > > > > > 4) Many local operations have not had the exposure necessary/needed > > > > > to develop expertise/efficiency/etc - what kind of interventions can > > > > > facilitate this? > > > > > 5) BPO is not the "Holy Grail" as some perceive it, but one piece of > > > > > the ICT puzzle that needs to be solved in order to help Kenya attain > > > > > it's ambitious goal of becoming a global ICT hub > > > > > 6) There is a distinct and precise training need for personnel to > > > > > supply the Kenyan BPO industry with "bodies to put on seats", > > > > > presumably to allow the BPO industry to harness and deliver against > > > > > the global opportunity - what interventions (planned or otherwise) > > > > > are we taking to meet this target? How accurate is this estimate and > > > > > can it be verified? > > > > > 7) Local Players - your website (must say it's very cute) lists quite > > > > > a number (28) - but I must say that I'm quite surprised at some of > > > > > the names I find there - didn't know KPLC was offering BPO services > > > > > for example - but maybe I'm mistaken in my assumptions.... > > > > > 8) Local opportunities: seems many/most local companies are looking > > > > > outside to outsource certain functions or simply "self-provisioning" > > > > > - why would Safaricom claim that it's too expensive to outsource > > > > > locally based on the price estimates that they got from industry. Is > > > > > there a need for our local BPO industry to do some kind of soul > > > > > searching and find ways of making themselves/their services more > > > > > palatable to local companies? > > > > > 9) The industry for some reason seems to have attracted brokers - who > > > > > are watering down/diluting the true opportunity - what kind of > > > > > interventions do we need to "eliminate the middleman" - a seemingly > > > > > consistent argument in many sector e.g. tea, coffee, flowers, tourism > > > > > etc..... > > > > > > > > > > Brian > > > > > > > > > > On Sep 2, 2008, at 4:10 PM, Gilda Odera wrote: > > > > > > > > > >> Hi Brian, > > > > >> > > > > >> You have raised very pertinent questions in your email below. > > > > >> Let me answer your queries. > > > > >> > > > > >> Firstly, it is true that BPO has taken centre stage in many > > > > >> discussions surrounding Kenya's ICT development and growth and it > > > > >> is a good thing, here's why: > > > > >> We are looking at a USD$310 Billion industry by next year, up for > > > > >> grabs for any destinations that get it right. India is currently > > > > >> taking up 45% of the total share and China and Phillipines are > > > > >> steadily growing. And what's more, it can only grow, with the fuel > > > > >> prices soaring each year,what choice is there for the companies out > > > > >> there to look for more affordable means of operating. > > > > >> It is a fact that the western countries are looking for new > > > > >> alternative destinations to Asia so they do not put all their eggs > > > > >> in one basket, not with the terrorism threats all over. Where else > > > > >> but Africa. Why would Kenya not put its house in order to take a > > > > >> piece of this pie? > > > > >> > > > > >> Now in regard to your comment on BPO taking centre stage in ICT > > > > >> development, I would say one thing we need in this country is > > > > >> opportunity for knowledge transfer done right here. We may produce > > > > >> more technology oriented personnel but as long as we operate within > > > > >> the Kenyan way of operating, we are not developing our personnel to > > > > >> the global standards we want them to attain.Not because we are not > > > > >> capable, but because many operations have not had the exposure. > > > > >> > > > > >> I would beg to differ (and government can speak for itself) that we > > > > >> are putting all eggs in one basket. BPO is but one sub-sector in > > > > >> the ICT arena. Many other sub-sectors within the sector are quite > > > > >> active. Software development is coming up and I keep reading > > > > >> debates on KICTANET. There is an interest. > > > > >> Content development is also being encouraged. The > > > > >> telecommunications sector is busy preparing for real competition > > > > >> and we the consumers can't wait for the benefits, they will have to > > > > >> have great value adds and affordable pricing. > > > > >> > > > > >> What steps are we taking to enhance BPO? I leave the ICT Board to > > > > >> answer that although as Kenya BPO and Contact Centre Society, we > > > > >> have presented to them the need to train not less than 10,000 per > > > > >> year, specifically for this sector. Frost and Sullivan who are > > > > >> normally 90% accurate in their new destination analysis says Kenya > > > > >> will by 2012 have a BPO sector employing about 120,000 direct jobs > > > > >> ( you can add indirect by another 3-5) as long as the fibre optic > > > > >> infrastructure is in place on time next year and marketing of the > > > > >> country takes root. > > > > >> > > > > >> Who are the players? Our members are on our website > > > > >> <http://www.kenyabposociety.or.ke>www.kenyabposociety.or.ke . There are > > ofcourse others quietly > > > > >> operating. > > > > >> What are the local opportunities- Our biggest challenge is getting > > > > >> local companies to outsource though some have started. We expected > > > > >> the giants like Safaricom to play a role even if it is a CSR role > > > > >> to demonstrate a level of confidence in the local companies. This > > > > >> is possible, other companies work with those they outsource to for > > > > >> a given period, and leave them running efficiently as they require. > > > > >> All is not lost. Some local companies are outsourcing BPO work and > > > > >> I wish to challenge Safaricom to outsource part of their BPO work > > > > >> if they say local outsourcing is not competitive. > > > > >> > > > > >> The international opportunities are the ones that I have mentioned > > > > >> are worth $310 Billion. The ball is in our court as Kenyans to > > > > >> market Kenya as a destination if we are to make any gains. We need > > > > >> to attract direct clients and not the current brokers who are > > > > >> exploiting the existing centres,much as their contracts are keeping > > > > >> some of the centres going. > > > > >> I hope I have addressed your queries. > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> Gilda Odera > > > > >> Chair, Kenya BPO and Contact Centre Society > > > > >> ----- Original Message ----- From: "Brian Munyao Longwe" > > > > >> < <brian(a)caret.net>brian(a)caret.net> > > > > >> To: "Gilda Odera" < <godera(a)skyweb.co.ke>godera(a)skyweb.co.ke> > > > > >> Cc: "KICTAnet ICT Policy Discussions" < < kictanet(a)lists.kictanet.or.ke> > > kictanet(a)lists.kictanet.or.ke> > > > > >> Sent: Tuesday, September 02, 2008 11:12 AM > > > > >> Subject: [kictanet] BPO Industry Review (was Re: Stakeholder Queries:) > > > > >> > > > > >> > > > > >> Hi All, > > > > >> > > > > >> It is interesting that BPO seems to have taken a centre stage in many > > > > >> discussions surrounding Kenya's ICT development and growth. While I > > > > >> do believe that BPO/KPO has huge potential. I am a bit skeptical > > > > >> about this "silver bullet" approach which might be akin to putting > > > > >> all our eggs in one basket. > > > > >> > > > > >> What if the basket gets stepped on by some giant like Malaysia, South > > > > >> Africa or others? > > > > >> > > > > >> I would be very interested in taking a much closer look at the BPO > > > > >> industry in Kenya. Who are the players? What are the opportunities? > > > > >> What is the potential for growth? What steps are we taking to enhance/ > > > > >> develop/increase capacity in BPO/KPO? What kind(s) of investments are > > > > >> required to make this industry boom? What are the local opportunities > > > > >> for BPO/KPO? What are the international opportunities for BPO/KPO? > > > > >> > > > > >> I think that answers to these and many other questions will help > > > > >> other like me who are a bit unclear in their minds as to how BPO will > > > > >> be our saviour have a clearer view. It might also just show that BPO > > > > >> is a contributing factor and not necessarily the holy grail that at > > > > >> the moment seems to be the general perception. > > > > >> > > > > >> Regards, > > > > >> > > > > >> Brian > > > > >> > > > > >> > > > > >> > > > > >> On Sep 2, 2008, at 8:25 AM, David Otwoma wrote: > > > > >> > > > > >>> Dear All, > > > > >>> > > > > >>> "Comments from BPO operators and of course other Stakeholders" > > > > >>> please. > > > > >>> > > > > >>> Safaricom in Sh1bn customer care plan (see Daily Nation page 28) > > > > >>> > > > > >>> ------------------------------------------------- > > > > >>> > > > > >>> Many companies have been turning to BPOs as the financial benefits of > > > > >>> outsourcing continue to make it compelling, with cost savings and > > > > >>> efficiency improvements being the dominant reasons companies use such > > > > >>> services. However, companies biggest concerns on outsourcing > > > > >>> relate to > > > > >>> data security. > > > > >>> > > > > >>> > > > > >>> ----------------------------------------------------- > > > > >>> > > > > >>> The move, seen a precautionary measure in the face of growing > > > > >>> competition, marks a complete turnaround by the mobile provider which > > > > >>> in July last year had sought quotations from local Business Process > > > > >>> Outsourcing (BPO) firms. > > > > >>> > > > > >>> "Outsourcing the customer care function proved to be too expensive > > > > >>> for > > > > >>> the kind of quality that we required. We will just have to run the > > > > >>> service in-house," said Safaricom chief executive Michael Joseph. > > > > >>> > > > > >>> > > > > >>> <http://www.nation.co.ke/business/news/-/1006/466372/-/jiyt3xz/-/> > > http://www.nation.co.ke/business/news/-/1006/466372/-/jiyt3xz/-/ > > > > >>> index.html > > > > >>> > > > > >>> > > > > >>> On Mon, Sep 1, 2008 at 8:58 PM, Sean Moroney > > > > >>> < <seanm(a)aitecafrica.com>seanm(a)aitecafrica.com> wrote: > > > > >>>> Dear Liko, > > > > >>>> > > > > >>>> > > > > >>>> > > > > >>>> We would like to invite you to make a presentation at the > > > > >>>> forthcoming > > > > >>>> Outsourcing & Contact Centre Conference, which we will be holding > > > > >>>> over 4-5 > > > > >>>> November under the auspices of the Ministry of Information & > > > > >>>> Communications > > > > >>>> and in partnership with the ICT Board. The programme of confirmed > > > > >>>> presentations so far is attached. > > > > >>>> > > > > >>>> > > > > >>>> > > > > >>>> It would be great if you would be willing to share your experience > > > > >>>> with the > > > > >>>> other participants. > > > > >>>> > > > > >>>> > > > > >>>> > > > > >>>> Yours sincerely, > > > > >>>> > > > > >>>> > > > > >>>> > > > > >>>> Sean Moroney > > > > >>>> > > > > >>>> Chairman > > > > >>>> > > > > >>>> AITEC Africa > > > > >>>> > > > > >>>> <seanm(a)aitecafrica.com>seanm(a)aitecafrica.com > > > > >>>> > > > > >>>> UK Tel: +44(0)1480-880774 > > > > >>>> > > > > >>>> UK Fax: +44(0)1480-880765 > > > > >>>> > > > > >>>> UK Mobile: +44(0)7973-499224 > > > > >>>> > > > > >>>> Kenya Mobile: +254(0)721-845674 > > > > >>>> > > > > >>>> Mozambique Mobile: +258-82-6181618 > > > > >>>> > > > > >>>> Nigeria Mobile: +234(0)802-0571766 > > > > >>>> > > > > >>>> SA Mobile: +27(0)724-577887 > > > > >>>> > > > > >>>> Skype: seanmoroney > > > > >>>> > > > > >>>> <http://www.aitecafrica.com>www.aitecafrica.com > > > > >>>> > > > > >>>> Please visit our discussion group on The Banking Technology sector > > > > >>>> in Africa > > > > >>>> at: <http://groups.yahoo.com/group/africanbankingtech> > > http://groups.yahoo.com/group/africanbankingtech > > > > >>>> > > > > >>>> > > > > >>>> > > > > >>>> > > > > >>>> > > > > >>>> AITEC Africa is the trading name of AITEC Conferences Limited > > > > >>>> UK Company registration number: 4698475 > > > > >>>> > > > > >>>> > > > > >>>> > > > > >>>> > > > > >>>> > > > > >>>> > > > > >>>> > > > > >>>> > > > > >>>> > > > > >>>> ________________________________ > > > > >>>> > > > > >>>> From: kictanet-bounces+seanm= <aitecafrica.com(a)lists.kictanet.or.ke > > > aitecafrica.com(a)lists.kictanet.or.ke > > > > >>>> [ <kictanet-bounces>mailto:kictanet-bounces <kictanet-bounces> > > > > >>>> +seanm= <aitecafrica.com(a)lists.kictanet.or.ke> > > aitecafrica.com(a)lists.kictanet.or.ke] On > > > > >>>> Behalf Of Peres Were > > > > >>>> Sent: 01 September 2008 12:23 > > > > >>>> To: <seanm(a)aitecafrica.com>seanm(a)aitecafrica.com > > > > >>>> > > > > >>>> Cc: 'KICTAnet ICT Policy Discussions' > > > > >>>> Subject: Re: [kictanet] Stakeholder Queries: > > > > >>>> > > > > >>>> > > > > >>>> > > > > >>>> Liko, > > > > >>>> > > > > >>>> > > > > >>>> > > > > >>>> It would be great to hear from you and others, your insights into > > > > >>>> sales and > > > > >>>> marketing insights that can benefit the BPO, KPO sector. We can > > > > >>>> continue the > > > > >>>> discussion off the list. > > > > >>>> > > > > >>>> > > > > >>>> > > > > >>>> Kind regards > > > > >>>> > > > > >>>> > > > > >>>> > > > > >>>> Peres Were > > > > >>>> > > > > >>>> > > > > >>>> > > > > >>>> ________________________________ > > > > >>>> > > > > >>>> From: kictanet-bounces+pwere= <cascadegl.com(a)lists.kictanet.or.ke> > > cascadegl.com(a)lists.kictanet.or.ke > > > > >>>> [ <kictanet-bounces+pwere=cascadegl.com(a)lists.kictanet.or.ke> > > mailto:kictanet-bounces <kictanet-bounces>+pwere= > > cascadegl.com(a)lists.kictanet.or.ke] > > > > >>>> On Behalf > > > > >>>> Of Liko Agosta > > > > >>>> Sent: 01 September 2008 10:33 > > > > >>>> To: <pwere(a)cascadegl.com>pwere(a)cascadegl.com > > > > >>>> Cc: KICTAnet ICT Policy Discussions > > > > >>>> Subject: Re: [kictanet] Stakeholder Queries: > > > > >>>> > > > > >>>> > > > > >>>> > > > > >>>> About ICT Board and all these Boards … > > > > >>>> > > > > >>>> > > > > >>>> > > > > >>>> Do they ever have open sessions where stakeholders can review > > > > >>>> strategy, > > > > >>>> advice, brainstorm ? > > > > >>>> > > > > >>>> > > > > >>>> > > > > >>>> As CEO of verviant, I have been able to get business … I feel like > > > > >>>> I have > > > > >>>> insights into the sales and marketing process that can benefit other > > > > >>>> software/ICT providers … > > > > >>>> > > > > >>>> > > > > >>>> > > > > >>>> Thanks > > > > >>>> > > > > >>>> > > > > >>>> > > > > >>>> Liko Agosta, CEO > > > > >>>> > > > > >>>> Verviant Consulting Services. > > > > >>>> > > > > >>>> > > > > >>>> > > > > >>>> <http://www.verviant.com>www.verviant.com > > > > >>>> > > > > >>>> > > > > >>>> > > > > >>>> Phone : 1-919-341-1820 > > > > >>>> > > > > >>>> Fax : 1-978-268-8403 > > > > >>>> > > > > >>>> > > > > >>>> > > > > >>>> Toll Free: 1-866-551-4935 > > > > >>>> > > > > >>>> > > > > >>>> > > > > >>>> Pager: <9193891551(a)txt.att.net>9193891551(a)txt.att.net > > > > >>>> > > > > >>>> ---------- Forwarded message ---------- > > > > >>>> From: Brian Longwe < <blongwe(a)gmail.com>blongwe(a)gmail.com> > > > > >>>> Date: Aug 29, 2008 9:31 AM > > > > >>>> Subject: Re: [kictanet] ICT Board Strategy a Farce > > > > >>>> To: <wambuiwakarema(a)yahoo.co.uk>wambuiwakarema(a)yahoo.co.uk > > > > >>>> > > > > >>>> Very strong language - but I think you should relax as your > > > > >>>> concerns are > > > > >>>> unfounded. > > > > >>>> > > > > >>>> I am at the Strategic retreat. Unfortunately Gilda Odera - > > > > >>>> Chairperson of > > > > >>>> BPO, who was supposed to be present had to cancel at the last > > > > >>>> minute. > > > > >>>> > > > > >>>> Brian > > > > >>>> > > > > >>>> On 8/29/08, Wambui Wakarema < <wambuiwakarema(a)yahoo.co.uk> > > wambuiwakarema(a)yahoo.co.uk> wrote: > > > > >>>> > > > > >>>> > > > > >>>> > > > > >>>> I have read with surprise the Kictanet mailout from the ICT Board > > > > >>>> claiming > > > > >>>> they are going for a stakeholders strategy workshop in Naivasha. > > > > >>>> > > > > >>>> Who are these stakeholders? Are there any representing the BPO > > > > >>>> sector?? I > > > > >>>> ask this because I have contacted the industry association and > > > > >>>> they dont > > > > >>>> seem > > > > >>>> > > > > >>>> to be in the know either. This is quite bizarre, especially since > > > > >>>> BPO is a > > > > >>>> key sector of the ICT Board's mandate. > > > > >>>> > > > > >>>> Who are the stakeholders from the other ICT sectors? Shouldnt the > > > > >>>> Board be > > > > >>>> getting input from key stakeholders at this workshop. > > > > >>>> > > > > >>>> They are wasting government resources going to write strategies > > > > >>>> and then > > > > >>>> 'presenting' to stakeholders, yet stakeholders should have been > > > > >>>> involved > > > > >>>> from the word go. > > > > >>>> > > > > >>>> The > > > > >>>> > > > > >>> > > > > >>> > > > > >>> -- > > > > >>> David Otwoma, > > > > >>> Chief Science Secretary, > > > > >>> National Council for Science and Technology, > > > > >>> Utalii House 9th Floor, > > > > >>> Mobile tel: +254 722 141771, > > > > >>> Office tel: +254 (0)20 2346915, > > > > >>> P. O. Box 29899 - 00100, Nairobi, Kenya > > > > >>> email: <otwomad(a)gmail.com>otwomad(a)gmail.com & <otwoma(a)ncst.go.ke> > > otwoma(a)ncst.go.ke > > > > >>> <http://www.ncst.go.ke>www.ncst.go.ke > > > > >>> > > > > >>> _______________________________________________ > > > > >>> kictanet mailing list > > > > >>> <kictanet(a)lists.kictanet.or.ke>kictanet(a)lists.kictanet.or.ke > > > > >>> <http://lists.kictanet.or.ke/mailman/listinfo/kictanet> > > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > > > >>> > > > > >>> This message was sent to: <brian(a)caret.net>brian(a)caret.net > > > > >>> Unsubscribe or change your options at <http://lists.kictanet.or.ke/> > > http://lists.kictanet.or.ke/ > > > > >>> mailman/options/kictanet/brian%40caret.net > > > > >> > > > > >> > > > > >> _______________________________________________ > > > > >> kictanet mailing list > > > > >> <kictanet(a)lists.kictanet.or.ke>kictanet(a)lists.kictanet.or.ke > > > > >> <http://lists.kictanet.or.ke/mailman/listinfo/kictanet> > > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > > > >> > > > > >> This message was sent to: <godera(a)skyweb.co.ke>godera(a)skyweb.co.ke > > > > >> Unsubscribe or change your options at <http://lists.kictanet.or.ke/> > > http://lists.kictanet.or.ke/ > > > > >> mailman/options/kictanet/godera%40sky <http://web.co.ke>web.co.ke > > > > > > > > > > > > > > > _______________________________________________ > > > > > kictanet mailing list > > > > > <kictanet(a)lists.kictanet.or.ke>kictanet(a)lists.kictanet.or.ke > > > > > <http://lists.kictanet.or.ke/mailman/listinfo/kictanet> > > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > > > > > > > > > This message was sent to: <otwomad(a)gmail.com>otwomad(a)gmail.com > > > > > Unsubscribe or change your options at > > < http://lists.kictanet.or.ke/mailman/options/kictanet/otwomad%40gmail.com> > > http://lists.kictanet.or.ke/mailman/options/kictanet/otwomad%40gmail.com > > > > > > > > > > > > > -- > > > > David Otwoma, > > > > Chief Science Secretary, > > > > National Council for Science and Technology, > > > > Utalii House 9th Floor, > > > > Mobile tel: +254 722 141771, > > > > Office tel: +254 (0)20 2346915, > > > > P. O. Box 29899 - 00100, Nairobi, Kenya > > > > email: <otwomad(a)gmail.com>otwomad(a)gmail.com & <otwoma(a)ncst.go.ke> > > otwoma(a)ncst.go.ke > > > > www.ncst.go.ke > > > > _______________________________________________ > > > > kictanet mailing list > > > > <kictanet(a)lists.kictanet.or.ke>kictanet(a)lists.kictanet.or.ke > > > > <http://lists.kictanet.or.ke/mailman/listinfo/kictanet> > > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > > > This message was sent to: <likoa(a)verviant.com>likoa(a)verviant.com > > > > Unsubscribe or change your options at > > < http://lists.kictanet.or.ke/mailman/options/kictanet/likoa%40verviant.com > > > > http://lists.kictanet.or.ke/mailman/options/kictanet/likoa%40verviant.com > > > > _______________________________________________ > > > > kictanet mailing list > > > > <kictanet(a)lists.kictanet.or.ke>kictanet(a)lists.kictanet.or.ke > > > > <http://lists.kictanet.or.ke/mailman/listinfo/kictanet> > > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > > > > > > > This message was sent to: <brian(a)caret.net>brian(a)caret.net > > > > Unsubscribe or change your options at > > <http://lists.kictanet.or.ke/mailman/options/kictanet/brian%40caret.net> > > http://lists.kictanet.or.ke/mailman/options/kictanet/brian%40caret.net > > > > > > ------------------------------ > > > > _______________________________________________ > > kictanet mailing list > > <kictanet(a)lists.kictanet.or.ke>kictanet(a)lists.kictanet.or.ke > > <http://lists.kictanet.or.ke/mailman/listinfo/kictanet> > > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > > > This message was sent to: <godera(a)skyweb.co.ke>godera(a)skyweb.co.ke > > Unsubscribe or change your options at > > < > http://lists.kictanet.or.ke/mailman/options/kictanet/godera%40skyweb.co.ke > > > http://lists.kictanet.or.ke/mailman/options/kictanet/godera%40skyweb.co.ke > > > > _______________________________________________ > > kictanet mailing list > > kictanet(a)lists.kictanet.or.ke > > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > > > This message was sent to: <blongwe(a)gmail.com>blongwe(a)gmail.com > > Unsubscribe or change your options at > > < http://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com> > > http://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com > > > > > > > > > > -- > > Brian Munyao Longwe > > e-mail: blongwe(a)gmail.com > > cell: + 254 722 518 744 > > blog : http://zinjlog.blogspot.com > > meta-blog: http://mashilingi.blogspot.com > > > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: lmwatibo.ktd(a)gmail.com > Unsubscribe or change your options at > http://lists.kictanet.or.ke/mailman/options/kictanet/lmwatibo.ktd%40gmail.c… >

6 6

Runway inflation?
by aki 05 Sep '08

05 Sep '08

Dear all, I recently returned from an overseas trip and was dismayed to learn that it's becoming very expensive in kenya. Here are two examples: 1) Electicity cost has gone up by 100%! This means every business, whether small scale or large will have to adjust their sale prices. ( One of my friend's just paid a bill of USD 300! ) 2) Fuel is now at almost 1.5USD/Litre! ( This price seems like I'm purchasing fuel somewhere in Europe ) I'm not an economist but I seriously wonder where we are heading. Will struggling industries such as the BPOs remain competitive enough to survive? Are we going to loose our price competitive edge to runaway inflation? Aki.

4 4

[Fwd: [AfrICANN-discuss] Email Address Dictates Spam Volume]
by alice 04 Sep '08

04 Sep '08

Report: Email Address Dictates Spam Volume The first letter of your email address is one factor in your spam risk, a researcher says AUGUST 28, 2008 | 5:25 PM http://www.darkreading.com/document.asp?doc_id=162585&WT.svl=news1_1 By Kelly Jackson Higgins Senior Editor, Dark Reading Everyone knows that some people get more spam than others, but new research shows that it may have something to do with the first letter of your email address. Richard Clayton, a security researcher at the University of Cambridge in the U.K., says he found evidence that the more common the first letter in your email address is, the more spam you get: in other words, alice(a)company.com typically gets a higher volume of spam than quincy(a)company.com, or zach(a)company.com. He says that�s simply because there are more combinations of names that begin with �A� than with �Q� or �Z.� Over an eight-week period, Clayton studied around 8.9 million emails at a U.K. ISP and found that the email addresses that began with �A� received 35 percent spam in their inboxes, while �Z�s� got about 20 percent -- after sorting out real emails versus invalid ones that had likely been generated by a spamming tool. Clayton says it�s likely that spammers using dictionary attacks could be the cause of this disproportionate distribution of spam. Clayton acknowledges that his study didn�t end up proving what he had hoped it would � that alphabetic order was an indicator of how much spam you got. He says it�s likely that since dictionary attacks are not commonly occurring in real-time, the phony email addresses he saw possibly had been stored in spammer databases for some time. Matt Sergeant, senior anti-spam technologist for MessageLabs, says a dictionary-type spam attack that ekes out as many email addresses it can by letter is the mark of an old-school spammer, not a sophisticated one. �You don�t have this pattern with the more malcious spammer. Botnets distribute and split up lists of email addresses and distribute them among the entire botnet simultaneously,� for instance, Sergeant says. MessageLabs has seen a similar pattern with spam in domain names, he says. �Domain names that start with �A� get more spam than domain names that start with �Z,�� he says. So does pinpointing that the Sams of the world get spammed more than the Yancys ultimately help anti-spam technologists curb spam? Sergeant says that while this trend is a fun fact of sorts, it also does provide a little insight into spammers. �You have to look a bit deeper into the information and have an understanding of how spammers work to really understand what this [data] is saying. It�s most definitely interesting information,� he says. But it wouldn�t sway anyone to change their email address to X(a)company.com to ensure they get less spam, he adds. Have a comment on this story? Please click "Discuss" below. If you'd like to contact Dark Reading's editors directly, send us a message. _______________________________________________ AfrICANN mailing list AfrICANN(a)afrinic.net https://lists.afrinic.net/mailman/listinfo.cgi/africann

1 0

Fwd: BPO Industry Review (was Re: Stakeholder Queries:)
by Brian Longwe 04 Sep '08

04 Sep '08

This message bounced back yesterday - seems the listserver is having some constipation.... Brian ---------- Forwarded message ---------- From: Brian Munyao Longwe <blongwe(a)gmail.com> Date: Wed, Sep 3, 2008 at 5:35 PM Subject: Re: [kictanet] BPO Industry Review (was Re: Stakeholder Queries:) To: Liko Agosta <likoa(a)verviant.com> Cc: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke> Hi Liko, Sorry, I was driving with one hand n texting with the other (usinistaki). Thus the v brief response. Pls so feel free to share your views with the rest of the list, we NEED to hear from practitioners! As mentioned, this discussion should help she'd some light on this relatively 'new' industry so that inner and outer stakeholders can develop a better understanding. It would also be great to hear from the ICT Board (hint hint) - although they're probably a bit gun-shy right because they don't want to be flamed. On your point regarding the CEO being 'seconded' to the USA for an extended period... Hmmm... Maybe not... BUT.... Your suggestion about high level representation makes sense. How about a full fledged office, maybe with Dep.CEO ranking.... Dunno...just thoughts.... Nway, please do share ur thoughts, ideas, suggestions, challenges, headaches, the lot! Brian Sent from my iPhone On 03 Sep 2008, at 4:37 PM, "Liko Agosta" <likoa(a)verviant.com> wrote: Brian I don't mind taking a call from you to explain what has happened and where Kenya is and some ideas about the best way forward Obviously, I will be looking at life from a providers point of view … Also, which organization do you represent ? Liko Agosta, CEO Verviant Consulting Services. <http://www.verviant.com>www.verviant.com Phone : 1-919-341-1820 Fax : 1-978-268-8403 Toll Free: 1-866-551-4935 Pager: 9193891551(a)txt.att.net *From:* kictanet-bounces+likoa=verviant.com(a)lists.kictanet.or.ke [ mailto:kictanet-bounces <kictanet-bounces>+likoa= verviant.com(a)lists.kictanet.or.ke] *On Behalf Of *Gilda Odera *Sent:* Wednesday, September 03, 2008 4:16 AM *To:* Liko Agosta *Cc:* 'KICTAnet ICT Policy Discussions' *Subject:* Re: [kictanet] BPO Industry Review (was Re: Stakeholder Queries:) Hi Brian, If you recall, initially the ICT Board was created mainly " to market Kenya as an outsourcing destination". I think many other things were lumped onto the board without putting structures in place ie. personnel and budgets. On another note, I am surprised you are still asking about the role and obligations of KBPOCCS after the lengthy emails. Maybe you should re-read them?:) It is true there is more shouting from BPO players in KICTANET,media, everwhere..... maybe the others are content or indifferent.... That should not stop the BPO Sector from airing views or making demands. Remember your ISP days? You and some others in the ISP arena were very vocal and that impacted on various other sub-sectors who benefited. I say, if there is an issue that needs attention, it needs to be known. I would suggest that the other sub-sectors also start shouting out their issues that they want to see being resolved. We are all inter-connected so any gains will benefit all others. Can someone from the ICT Board please say something? Is it true you are being blamed by others for focusing too much on BPO and if so, how are you balancing the act? Best Gilda ----- Original Message ----- *From:* Brian Munyao Longwe <brian(a)caret.net> *To:* Gilda Odera <godera(a)skyweb.co.ke> *Cc:* 'KICTAnet ICT Policy Discussions' <kictanet(a)lists.kictanet.or.ke> *Sent:* Wednesday, September 03, 2008 8:55 AM *Subject:* Re: [kictanet] BPO Industry Review (was Re: Stakeholder Queries:) Great input Lika. Seems like you have a real handle on this industry. If I may recap: Clients (I presume these are international) gauge a BPO provider based on four main criteria: a) Capability: This speaks to an area of skillset matching across industry - do we have enough "intel" on the necessary skillsets so that if someone wants to outsource their transcription of recorded audio court records or psychiatric interviews - the BPO operators personnel understand enough about the subject matter to capture the relevant language (don't know if this is a good example but it's what comes to mind) b) Cost-cutting potential: If the customer is the one asking this question, then it seems that they expect the BPO operator to have alread studied to some extent their business, at` least enough to understand ways in which savings can be accrued. c) Referenceable clients If the CEO of the ICT board calls the CEO of ATT he is more likely to get a meeting and business as opposed to the CEO of Kamau Wanjala Outsourcers … again, I don't know what the ICT Board has been doing (am sure they have done a lot … may be like top secret strategy stuff) but in my opinion the CEO of that board should be based in US for like 90% of the year .. talk to clients, be a rain maker, schmooze, play golf and open doors. This belies the assumptions and perceptions on which I initiated this thread. For some reason there seems to be some kind of implicit expectation that the ICT Board exists to servie the BPO industry - why is that? Kenya's ICT is definitely much more than just BPO (as Gilda clearly pointed out). On this list we have heard a lot of complaints (largely from BPO players) about the ICT Board's lack of support for the BPO industry, while on the other hand other sector players saying that the Board pays too much attention to BPO. What should the role and obligation of the board in the BPO sector be? Could it be strategic? What can we say is the role of the BPO/CC Society and it's obligations (both to internal and external stakeholders) in the larger scheme of things? Regards, Brian On Sep 2, 2008, at 11:07 PM, Liko Agosta wrote: All that you guys are talking about is good ... but when I talk to clients they ask the following questions a. Can you do the job ? b. How much will you save me ? c. Have you done this for anyone else (especially in my sector/country) ? d. Can I talk to references 1-3 page executive proposals work better than 50 page proposals. C level execs never go past page 3 of proposals. They really don't care where I am working from Only 1 client asked about Kenyan copyright laws .. and our lawyer gave a sufficient answer... we got the work and have saved them over USD 500,000 About Safaricom and Land Registry and all this projects that keep breaking our hearts and hurting our feelings :) .... Let's assume Safaricom is has 400 customer services reps .... would they be an ideal client for any BPO in Kenya ? if they pay their employees 50k per month .. a BPO would have to charge them 100k per month FOR THE SAME EMPLOYEE across town. Now, maybe I have all this wrong but there are more than 10000 companies in the developed world with over 400 "clerical employees" who they pay an average of 3000$ per month. If you went and targeted these companies .... you can get 100k per employee, pay the employee 50k etc and the client will be happy, you happy, employee happy ... Many local clients take 60-90 days to pay invoices. In US for example, depending on state, it's illegal to hold a vendors payment when work has been done …. My point ... BPOs, Software Providers have to be willing to ignore the local market and focus on external sources of business. The local market is too small, too complicated and the waters are very muddied. About brokers and "consultants". I have been approached by quite a few. People who claim to have connections, venture capital and all that good stuff. I learnt early to say no… early. They are a waste of time in my book Kenya will not become a better outsourcing destination if we come up with ethics guidelines, an act of parliament and the like … now, those will not hurt … but we will benefit more if the ICT Board flanked companies when they are pitching their services to potential clients. By flanking I mean fly to meet the client, do research on financials, help with financing - have a conference in US and invite 100 potential and vetted clients to meet Kenyan providers …. This works like a charm here .. (if GOK spends 500k on tickets and 30 Kenyans are hired making 50k … - ROI is there pretty fast) If the CEO of the ICT board calls the CEO of ATT he is more likely to get a meeting and business as opposed to the CEO of Kamau Wanjala Outsourcers … again, I don't know what the ICT Board has been doing (am sure they have done a lot … may be like top secret strategy stuff) but in my opinion the CEO of that board should be based in US for like 90% of the year .. talk to clients, be a rain maker, schmooze, play golf and open doors. I have always felt that the ICT Board should headhunt and hire people with C level experience from either US or UK … people from the bigger consulting companies Bain, BCG, Accenture, Avanade, EDS … these guys work on million dollar outsourcing deals and have very good contacts. They also would be able to come up with a strategy immediately As Gilda has shown, the harvest is plentiful … Liko Agosta, CEO Verviant Consulting Services. www.verviant.com Phone : 1-919-341-1820 Fax : 1-978-268-8403 Toll Free: 1-866-551-4935 Pager: <9193891551(a)txt.att.net>9193891551(a)txt.att.net -----Original Message----- From: kictanet-bounces+likoa= <verviant.com(a)lists.kictanet.or.ke> verviant.com(a)lists.kictanet.or.ke [<kictanet-bounces+likoa=verviant.com(a)lists.kictanet.or.ke> mailto:kictanet-bounces <kictanet-bounces>+likoa= verviant.com(a)lists.kictanet.or.ke] On Behalf Of David Otwoma Sent: Tuesday, September 02, 2008 11:45 AM To: Liko Agosta Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] BPO Industry Review (was Re: Stakeholder Queries:) Dear Brian, Looks like you are fully re-charged after last weeks retreat in Naivasha on Strategy. Tell us some more of what is not confidential. Otherwise my wish is to take the baton from my able Chair and respond on bullet 3 in your beautiful rejoinder. As Chair of the Standards and Ethics Committee of the KBPOCCS we (are 7 members) did come up with Standards and Ethics Guidelines which took over eight (8) months to prepare and on June 22nd 2008 the Permanent Secretary of the Ministry of Information & Communication led us (KBPOCCS members, KICTB who graciously sponsored the event at KICC, CCK, CSK, members of the public who have an interest in BPO&CC pie) into adopting the S&E Guidelines. The next milestone we wish to aim for is have the Guidelines upgraded into a Regulation or an Act of Parliament. Either achievement would be binding to all and sundry who operate in the BPO&CC world. A world which is moving the advancement of the human race from industrial age into information age. Just imagine Kenya having a binding law on Standards and a slice of the USD$310 Billion industry. It would make our young people, because they are the future force in the knowledge economy we keep talking about. What are the next immediate steps. Cozy relations between the Private Public Partnership. Another bullet I will let you peer into what you have been seeing but refuse to acknowledge is bullet No. 7. It was KPLC who introduced me to the world of BPO&CC when they sought S. African expertise to deal with their in-house contact centre better known to the general public (read Brian et al) as Customer Care Centre or Customer Relations Management. Ever wondered when power disappears at any time of the day or night where that 'frustrated' call 'agrily demanding 'where is power?' goes? Yes to a call center owned and managed by KPLC. KPLC as of 2005 when we engaged had a call centre running 24/7 with 210 seats in Nairobi alone. Telecom has a bigger one. Safaricom is soon overtaking Telecom with that news flash. Water companies have. So do all the banks, insurance, etc. companies both private and public owned. Since we have very able Chairs for Training, Marketing etc. I will stop there and go for my dear bottle.....tusker. David On Tue, Sep 2, 2008 at 6:12 PM, Brian Munyao Longwe < <brian(a)caret.net> brian(a)caret.net> wrote: > Excellent Feedback Gilda, > > So I see a few very clear issues arising out of your response: > > 1) There is a distinct global opportunity - but that calls for > appropriate positioning as well as preparation on Kenya's part > 2) Capacity issues need to be addressed - knowledge transfer could be > on way - but that implies finding someone who is willing to impart > the knowledge - do they come from inside or outside? > 3) Global standards must be recognised and adhered to in order to > ensure entry and competitiveness - what are these standards are they > clearly documented somewhere? > 4) Many local operations have not had the exposure necessary/needed > to develop expertise/efficiency/etc - what kind of interventions can > facilitate this? > 5) BPO is not the "Holy Grail" as some perceive it, but one piece of > the ICT puzzle that needs to be solved in order to help Kenya attain > it's ambitious goal of becoming a global ICT hub > 6) There is a distinct and precise training need for personnel to > supply the Kenyan BPO industry with "bodies to put on seats", > presumably to allow the BPO industry to harness and deliver against > the global opportunity - what interventions (planned or otherwise) > are we taking to meet this target? How accurate is this estimate and > can it be verified? > 7) Local Players - your website (must say it's very cute) lists quite > a number (28) - but I must say that I'm quite surprised at some of > the names I find there - didn't know KPLC was offering BPO services > for example - but maybe I'm mistaken in my assumptions.... > 8) Local opportunities: seems many/most local companies are looking > outside to outsource certain functions or simply "self-provisioning" > - why would Safaricom claim that it's too expensive to outsource > locally based on the price estimates that they got from industry. Is > there a need for our local BPO industry to do some kind of soul > searching and find ways of making themselves/their services more > palatable to local companies? > 9) The industry for some reason seems to have attracted brokers - who > are watering down/diluting the true opportunity - what kind of > interventions do we need to "eliminate the middleman" - a seemingly > consistent argument in many sector e.g. tea, coffee, flowers, tourism > etc..... > > Brian > > On Sep 2, 2008, at 4:10 PM, Gilda Odera wrote: > >> Hi Brian, >> >> You have raised very pertinent questions in your email below. >> Let me answer your queries. >> >> Firstly, it is true that BPO has taken centre stage in many >> discussions surrounding Kenya's ICT development and growth and it >> is a good thing, here's why: >> We are looking at a USD$310 Billion industry by next year, up for >> grabs for any destinations that get it right. India is currently >> taking up 45% of the total share and China and Phillipines are >> steadily growing. And what's more, it can only grow, with the fuel >> prices soaring each year,what choice is there for the companies out >> there to look for more affordable means of operating. >> It is a fact that the western countries are looking for new >> alternative destinations to Asia so they do not put all their eggs >> in one basket, not with the terrorism threats all over. Where else >> but Africa. Why would Kenya not put its house in order to take a >> piece of this pie? >> >> Now in regard to your comment on BPO taking centre stage in ICT >> development, I would say one thing we need in this country is >> opportunity for knowledge transfer done right here. We may produce >> more technology oriented personnel but as long as we operate within >> the Kenyan way of operating, we are not developing our personnel to >> the global standards we want them to attain.Not because we are not >> capable, but because many operations have not had the exposure. >> >> I would beg to differ (and government can speak for itself) that we >> are putting all eggs in one basket. BPO is but one sub-sector in >> the ICT arena. Many other sub-sectors within the sector are quite >> active. Software development is coming up and I keep reading >> debates on KICTANET. There is an interest. >> Content development is also being encouraged. The >> telecommunications sector is busy preparing for real competition >> and we the consumers can't wait for the benefits, they will have to >> have great value adds and affordable pricing. >> >> What steps are we taking to enhance BPO? I leave the ICT Board to >> answer that although as Kenya BPO and Contact Centre Society, we >> have presented to them the need to train not less than 10,000 per >> year, specifically for this sector. Frost and Sullivan who are >> normally 90% accurate in their new destination analysis says Kenya >> will by 2012 have a BPO sector employing about 120,000 direct jobs >> ( you can add indirect by another 3-5) as long as the fibre optic >> infrastructure is in place on time next year and marketing of the >> country takes root. >> >> Who are the players? Our members are on our website >> <http://www.kenyabposociety.or.ke>www.kenyabposociety.or.ke . There are ofcourse others quietly >> operating. >> What are the local opportunities- Our biggest challenge is getting >> local companies to outsource though some have started. We expected >> the giants like Safaricom to play a role even if it is a CSR role >> to demonstrate a level of confidence in the local companies. This >> is possible, other companies work with those they outsource to for >> a given period, and leave them running efficiently as they require. >> All is not lost. Some local companies are outsourcing BPO work and >> I wish to challenge Safaricom to outsource part of their BPO work >> if they say local outsourcing is not competitive. >> >> The international opportunities are the ones that I have mentioned >> are worth $310 Billion. The ball is in our court as Kenyans to >> market Kenya as a destination if we are to make any gains. We need >> to attract direct clients and not the current brokers who are >> exploiting the existing centres,much as their contracts are keeping >> some of the centres going. >> I hope I have addressed your queries. >> >> >> >> >> Gilda Odera >> Chair, Kenya BPO and Contact Centre Society >> ----- Original Message ----- From: "Brian Munyao Longwe" >> < <brian(a)caret.net>brian(a)caret.net> >> To: "Gilda Odera" < <godera(a)skyweb.co.ke>godera(a)skyweb.co.ke> >> Cc: "KICTAnet ICT Policy Discussions" < <kictanet(a)lists.kictanet.or.ke> kictanet(a)lists.kictanet.or.ke> >> Sent: Tuesday, September 02, 2008 11:12 AM >> Subject: [kictanet] BPO Industry Review (was Re: Stakeholder Queries:) >> >> >> Hi All, >> >> It is interesting that BPO seems to have taken a centre stage in many >> discussions surrounding Kenya's ICT development and growth. While I >> do believe that BPO/KPO has huge potential. I am a bit skeptical >> about this "silver bullet" approach which might be akin to putting >> all our eggs in one basket. >> >> What if the basket gets stepped on by some giant like Malaysia, South >> Africa or others? >> >> I would be very interested in taking a much closer look at the BPO >> industry in Kenya. Who are the players? What are the opportunities? >> What is the potential for growth? What steps are we taking to enhance/ >> develop/increase capacity in BPO/KPO? What kind(s) of investments are >> required to make this industry boom? What are the local opportunities >> for BPO/KPO? What are the international opportunities for BPO/KPO? >> >> I think that answers to these and many other questions will help >> other like me who are a bit unclear in their minds as to how BPO will >> be our saviour have a clearer view. It might also just show that BPO >> is a contributing factor and not necessarily the holy grail that at >> the moment seems to be the general perception. >> >> Regards, >> >> Brian >> >> >> >> On Sep 2, 2008, at 8:25 AM, David Otwoma wrote: >> >>> Dear All, >>> >>> "Comments from BPO operators and of course other Stakeholders" >>> please. >>> >>> Safaricom in Sh1bn customer care plan (see Daily Nation page 28) >>> >>> ------------------------------------------------- >>> >>> Many companies have been turning to BPOs as the financial benefits of >>> outsourcing continue to make it compelling, with cost savings and >>> efficiency improvements being the dominant reasons companies use such >>> services. However, companies biggest concerns on outsourcing >>> relate to >>> data security. >>> >>> >>> ----------------------------------------------------- >>> >>> The move, seen a precautionary measure in the face of growing >>> competition, marks a complete turnaround by the mobile provider which >>> in July last year had sought quotations from local Business Process >>> Outsourcing (BPO) firms. >>> >>> "Outsourcing the customer care function proved to be too expensive >>> for >>> the kind of quality that we required. We will just have to run the >>> service in-house," said Safaricom chief executive Michael Joseph. >>> >>> >>> <http://www.nation.co.ke/business/news/-/1006/466372/-/jiyt3xz/-/> http://www.nation.co.ke/business/news/-/1006/466372/-/jiyt3xz/-/ >>> index.html >>> >>> >>> On Mon, Sep 1, 2008 at 8:58 PM, Sean Moroney >>> < <seanm(a)aitecafrica.com>seanm(a)aitecafrica.com> wrote: >>>> Dear Liko, >>>> >>>> >>>> >>>> We would like to invite you to make a presentation at the >>>> forthcoming >>>> Outsourcing & Contact Centre Conference, which we will be holding >>>> over 4-5 >>>> November under the auspices of the Ministry of Information & >>>> Communications >>>> and in partnership with the ICT Board. The programme of confirmed >>>> presentations so far is attached. >>>> >>>> >>>> >>>> It would be great if you would be willing to share your experience >>>> with the >>>> other participants. >>>> >>>> >>>> >>>> Yours sincerely, >>>> >>>> >>>> >>>> Sean Moroney >>>> >>>> Chairman >>>> >>>> AITEC Africa >>>> >>>> <seanm(a)aitecafrica.com>seanm(a)aitecafrica.com >>>> >>>> UK Tel: +44(0)1480-880774 >>>> >>>> UK Fax: +44(0)1480-880765 >>>> >>>> UK Mobile: +44(0)7973-499224 >>>> >>>> Kenya Mobile: +254(0)721-845674 >>>> >>>> Mozambique Mobile: +258-82-6181618 >>>> >>>> Nigeria Mobile: +234(0)802-0571766 >>>> >>>> SA Mobile: +27(0)724-577887 >>>> >>>> Skype: seanmoroney >>>> >>>> <http://www.aitecafrica.com>www.aitecafrica.com >>>> >>>> Please visit our discussion group on The Banking Technology sector >>>> in Africa >>>> at: <http://groups.yahoo.com/group/africanbankingtech> http://groups.yahoo.com/group/africanbankingtech >>>> >>>> >>>> >>>> >>>> >>>> AITEC Africa is the trading name of AITEC Conferences Limited >>>> UK Company registration number: 4698475 >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> ________________________________ >>>> >>>> From: kictanet-bounces+seanm= <aitecafrica.com(a)lists.kictanet.or.ke> aitecafrica.com(a)lists.kictanet.or.ke >>>> [ <kictanet-bounces>mailto:kictanet-bounces <kictanet-bounces> >>>> +seanm= <aitecafrica.com(a)lists.kictanet.or.ke> aitecafrica.com(a)lists.kictanet.or.ke] On >>>> Behalf Of Peres Were >>>> Sent: 01 September 2008 12:23 >>>> To: <seanm(a)aitecafrica.com>seanm(a)aitecafrica.com >>>> >>>> Cc: 'KICTAnet ICT Policy Discussions' >>>> Subject: Re: [kictanet] Stakeholder Queries: >>>> >>>> >>>> >>>> Liko, >>>> >>>> >>>> >>>> It would be great to hear from you and others, your insights into >>>> sales and >>>> marketing insights that can benefit the BPO, KPO sector. We can >>>> continue the >>>> discussion off the list. >>>> >>>> >>>> >>>> Kind regards >>>> >>>> >>>> >>>> Peres Were >>>> >>>> >>>> >>>> ________________________________ >>>> >>>> From: kictanet-bounces+pwere= <cascadegl.com(a)lists.kictanet.or.ke> cascadegl.com(a)lists.kictanet.or.ke >>>> [ <kictanet-bounces+pwere=cascadegl.com(a)lists.kictanet.or.ke> mailto:kictanet-bounces <kictanet-bounces>+pwere= cascadegl.com(a)lists.kictanet.or.ke] >>>> On Behalf >>>> Of Liko Agosta >>>> Sent: 01 September 2008 10:33 >>>> To: <pwere(a)cascadegl.com>pwere(a)cascadegl.com >>>> Cc: KICTAnet ICT Policy Discussions >>>> Subject: Re: [kictanet] Stakeholder Queries: >>>> >>>> >>>> >>>> About ICT Board and all these Boards … >>>> >>>> >>>> >>>> Do they ever have open sessions where stakeholders can review >>>> strategy, >>>> advice, brainstorm ? >>>> >>>> >>>> >>>> As CEO of verviant, I have been able to get business … I feel like >>>> I have >>>> insights into the sales and marketing process that can benefit other >>>> software/ICT providers … >>>> >>>> >>>> >>>> Thanks >>>> >>>> >>>> >>>> Liko Agosta, CEO >>>> >>>> Verviant Consulting Services. >>>> >>>> >>>> >>>> <http://www.verviant.com>www.verviant.com >>>> >>>> >>>> >>>> Phone : 1-919-341-1820 >>>> >>>> Fax : 1-978-268-8403 >>>> >>>> >>>> >>>> Toll Free: 1-866-551-4935 >>>> >>>> >>>> >>>> Pager: <9193891551(a)txt.att.net>9193891551(a)txt.att.net >>>> >>>> ---------- Forwarded message ---------- >>>> From: Brian Longwe < <blongwe(a)gmail.com>blongwe(a)gmail.com> >>>> Date: Aug 29, 2008 9:31 AM >>>> Subject: Re: [kictanet] ICT Board Strategy a Farce >>>> To: <wambuiwakarema(a)yahoo.co.uk>wambuiwakarema(a)yahoo.co.uk >>>> >>>> Very strong language - but I think you should relax as your >>>> concerns are >>>> unfounded. >>>> >>>> I am at the Strategic retreat. Unfortunately Gilda Odera - >>>> Chairperson of >>>> BPO, who was supposed to be present had to cancel at the last >>>> minute. >>>> >>>> Brian >>>> >>>> On 8/29/08, Wambui Wakarema < <wambuiwakarema(a)yahoo.co.uk> wambuiwakarema(a)yahoo.co.uk> wrote: >>>> >>>> >>>> >>>> I have read with surprise the Kictanet mailout from the ICT Board >>>> claiming >>>> they are going for a stakeholders strategy workshop in Naivasha. >>>> >>>> Who are these stakeholders? Are there any representing the BPO >>>> sector?? I >>>> ask this because I have contacted the industry association and >>>> they dont >>>> seem >>>> >>>> to be in the know either. This is quite bizarre, especially since >>>> BPO is a >>>> key sector of the ICT Board's mandate. >>>> >>>> Who are the stakeholders from the other ICT sectors? Shouldnt the >>>> Board be >>>> getting input from key stakeholders at this workshop. >>>> >>>> They are wasting government resources going to write strategies >>>> and then >>>> 'presenting' to stakeholders, yet stakeholders should have been >>>> involved >>>> from the word go. >>>> >>>> The >>>> >>> >>> >>> -- >>> David Otwoma, >>> Chief Science Secretary, >>> National Council for Science and Technology, >>> Utalii House 9th Floor, >>> Mobile tel: +254 722 141771, >>> Office tel: +254 (0)20 2346915, >>> P. O. Box 29899 - 00100, Nairobi, Kenya >>> email: <otwomad(a)gmail.com>otwomad(a)gmail.com & <otwoma(a)ncst.go.ke> otwoma(a)ncst.go.ke >>> <http://www.ncst.go.ke>www.ncst.go.ke >>> >>> _______________________________________________ >>> kictanet mailing list >>> <kictanet(a)lists.kictanet.or.ke>kictanet(a)lists.kictanet.or.ke >>> <http://lists.kictanet.or.ke/mailman/listinfo/kictanet> http://lists.kictanet.or.ke/mailman/listinfo/kictanet >>> >>> This message was sent to: <brian(a)caret.net>brian(a)caret.net >>> Unsubscribe or change your options at <http://lists.kictanet.or.ke/> http://lists.kictanet.or.ke/ >>> mailman/options/kictanet/brian%40caret.net >> >> >> _______________________________________________ >> kictanet mailing list >> <kictanet(a)lists.kictanet.or.ke>kictanet(a)lists.kictanet.or.ke >> <http://lists.kictanet.or.ke/mailman/listinfo/kictanet> http://lists.kictanet.or.ke/mailman/listinfo/kictanet >> >> This message was sent to: <godera(a)skyweb.co.ke>godera(a)skyweb.co.ke >> Unsubscribe or change your options at <http://lists.kictanet.or.ke/> http://lists.kictanet.or.ke/ >> mailman/options/kictanet/godera%40sky <http://web.co.ke>web.co.ke > > > _______________________________________________ > kictanet mailing list > <kictanet(a)lists.kictanet.or.ke>kictanet(a)lists.kictanet.or.ke > <http://lists.kictanet.or.ke/mailman/listinfo/kictanet> http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: <otwomad(a)gmail.com>otwomad(a)gmail.com > Unsubscribe or change your options at <http://lists.kictanet.or.ke/mailman/options/kictanet/otwomad%40gmail.com> http://lists.kictanet.or.ke/mailman/options/kictanet/otwomad%40gmail.com > -- David Otwoma, Chief Science Secretary, National Council for Science and Technology, Utalii House 9th Floor, Mobile tel: +254 722 141771, Office tel: +254 (0)20 2346915, P. O. Box 29899 - 00100, Nairobi, Kenya email: <otwomad(a)gmail.com>otwomad(a)gmail.com & <otwoma(a)ncst.go.ke> otwoma(a)ncst.go.ke www.ncst.go.ke _______________________________________________ kictanet mailing list <kictanet(a)lists.kictanet.or.ke>kictanet(a)lists.kictanet.or.ke <http://lists.kictanet.or.ke/mailman/listinfo/kictanet> http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: <likoa(a)verviant.com>likoa(a)verviant.com Unsubscribe or change your options at <http://lists.kictanet.or.ke/mailman/options/kictanet/likoa%40verviant.com> http://lists.kictanet.or.ke/mailman/options/kictanet/likoa%40verviant.com _______________________________________________ kictanet mailing list <kictanet(a)lists.kictanet.or.ke>kictanet(a)lists.kictanet.or.ke <http://lists.kictanet.or.ke/mailman/listinfo/kictanet> http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: <brian(a)caret.net>brian(a)caret.net Unsubscribe or change your options at <http://lists.kictanet.or.ke/mailman/options/kictanet/brian%40caret.net> http://lists.kictanet.or.ke/mailman/options/kictanet/brian%40caret.net ------------------------------ _______________________________________________ kictanet mailing list <kictanet(a)lists.kictanet.or.ke>kictanet(a)lists.kictanet.or.ke <http://lists.kictanet.or.ke/mailman/listinfo/kictanet> http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: <godera(a)skyweb.co.ke>godera(a)skyweb.co.ke Unsubscribe or change your options at <http://lists.kictanet.or.ke/mailman/options/kictanet/godera%40skyweb.co.ke> http://lists.kictanet.or.ke/mailman/options/kictanet/godera%40skyweb.co.ke _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: <blongwe(a)gmail.com>blongwe(a)gmail.com Unsubscribe or change your options at <http://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com> http://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com -- Brian Munyao Longwe e-mail: blongwe(a)gmail.com cell: + 254 722 518 744 blog : http://zinjlog.blogspot.com meta-blog: http://mashilingi.blogspot.com

2 1

BPO STUDY LAUNCH WORKSHOP
by Evelyne Majale 03 Sep '08

03 Sep '08

Dear all The launch workshop takes place on 10th September 2008 and not 12th as indicated in my email today. Apologies. Evelyne

1 0

Invitation to attend an ICT for Disability Global Dialogue- 4-6 PM, Wednesday 10th September 2008
by Andrew Karanja 03 Sep '08

03 Sep '08

Dear Colleagues, People with disabilities form part of the development agenda in bridging the Digital Divide. Accessibility to ICT as a means of economic and social integration and provision of equal access to all serves as a medium to exercise fundamental rights. It is against this background that World Bank's Global ICT Department, the Republic of Tunisia's Ministry of Social Affairs and the e-development Thematic Group have organized a Global Dialogue (GDLN Workshop) through video conference on e-inclusion: Empowering Disabled Populations for the Information Age; a case study of e-Disabled Project in Tunisia funded by GICT (World Bank). The dialogue will highlight some key results, good practices and lessons learned from the Tunisian experience and will also discuss experiences from other parts of the world and the implications for the World Bank operations and its clients. The event in Kenya will be coordinated by African eDevelopment Resource Centre (AeRC) in conjunction with the Kenya Development Learning Centre (KDLC). The dialogue will take place on Wednesday 10th September from 4.00pm to 6.00pm at the Kenya Development Learning Centre (KDLC) located in the Kenya Institute of Administration College (KIA) Kabete. Participants are however requested to report to the Centre for country discussions at 3.00pm. Results of the discussion will be shared with others during the video conference; this is a knowledge sharing event with more than five countries involved. Participation to the event is free; however, one needs to register to get access to the venue. If you are interested in participating send an email directly to wangechi(a)africanedevelopment.org to be registered. Space is limited at the venue; only 25 places are available and will be given out on a first-come-first-served basis. Deadline for registration is Monday 8th September 2008. Kindest Regards Andrew Karanja African eDevelopment Resource Centre eDevelopment House, 604 Limuru Rd. Old Muthaiga, Nairobi. PO Box 49475 00100 Nairobi, Kenya Cel +254 722 702187 Land +254 20 3741646, 3741646 www.africanedevelopment.org <http://www.africanedevelopment.org/>

1 0

BPO STUDY LAUNCH WORKSHOP
by Evelyne Majale 03 Sep '08

03 Sep '08

Dear all This is a reminder of above workshop to be held on 12th September 2008 at (tentatively) KICC from 8.30 a.m. to 12.30 p.m. Attached is the draft invitation letter giving more details. Please send me your confirmations off the list. Thanking you for your co-operation. Evelyne

1 0

$5 Million For Digital Media Experiments to Innovate Journalism
by Dorcas Muthoni 03 Sep '08

03 Sep '08

Knight Foundation has launched the third year of the Knight News Challenge, a contest awarding as much as $5 million for innovative ideas using digital experiments to transform community news and information exchange. The deadline for applications is Nov. 1, 2008. For more: http://www.newschallenge.org/ -- Muthoni My Blog: http://rugongo.blogspot.com/ -------------------------------------------- Mahatma Gandhi once said:- First they ignore you, Then they laugh at you, Then they fight you, AND THEN YOU WIN!!!

1 0

Re: [kictanet] BPO STUDY
by saidimu apale 02 Sep '08

02 Sep '08

Are you launching the findings of the report, or a separate workshop on the report? Somewhat confused, Saidi On Tue, Sep 2, 2008 at 12:31 PM, Evelyne Majale <evelyne(a)kictanet.or.ke>wrote: > The University of Nairobi with support from the Canadian International > Development Research Center (IDRC) will be conducting research in the > business process outsourcing (BPO) sub-sector in pioneer, emerging and > mature markets in order to provide evidence and a deeper understanding of > the imperatives for success in this industry to better inform Kenya's policy > decisions and investment choices. > > > > *A launch workshop is scheduled to take place on 12th September 2008, > tentative venue: KICC, from 8.30 a.m. – 12.30 p.m.* > > > > Those interested to attend, please send your confirmations to me off the > list. > > > > > > Evelyne > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: saidimu(a)gmail.com > Unsubscribe or change your options at > http://lists.kictanet.or.ke/mailman/options/kictanet/saidimu%40gmail.com > >

1 0

BPO STUDY
by Evelyne Majale 02 Sep '08

02 Sep '08

The University of Nairobi with support from the Canadian International Development Research Center (IDRC) will be conducting research in the business process outsourcing (BPO) sub-sector in pioneer, emerging and mature markets in order to provide evidence and a deeper understanding of the imperatives for success in this industry to better inform Kenya's policy decisions and investment choices. A launch workshop is scheduled to take place on 12th September 2008, tentative venue: KICC, from 8.30 a.m. - 12.30 p.m. Those interested to attend, please send your confirmations to me off the list. Evelyne

1 0

FW: [AfrICANN-discuss] contributions to IGF/Contributions au FGI]
by alice 02 Sep '08

02 Sep '08

// *From:* africann-bounces(a)afrinic.net [mailto:africann-bounces@afrinic.net] *On Behalf Of *Ken Lohento *Sent:* Tuesday, September 02, 2008 4:14 AM *To:* africann(a)afrinic.net; Discussion List on African Internet Governance Forum *Subject:* [AfrICANN-discuss] contributions to IGF/Contributions au FGI Dear all: The deadline to send comments on the draft programme of the Internet Governance Forum annual meeting in India is 12 September. As the following annual IGF meeting will take place in Egypt in 2009, contributing and getting more and more involved will help us better benefit from the process and strengthen IG in Africa. Contributions should be sent to igf(a)unog.ch <mailto:igf@unog.ch>. See attached the draft programme (including comments from some stakeholders). - IGF secretariat website : http://www.intgovforum.org/ --- Chers tous Comme vous le savez la réunion annuelle du Forum sur la Gouvernance de l'Internet aura lieu début décembre en Inde. Un programme provisoire avait été élaboré, les commentaires des acteurs sont attendus avant sa finalisation. Je voudrais par ce message vous rappeler que le dernier délai pour les envoyer c'est le 12 septembre prochain - commentaires à envoyer à igf(a)unog.ch <mailto:igf@unog.ch>. Puisque l'Afrique hébergera la réunion de 2009, il est utile que nous renforcions dès maintenant notre participation, nos contributions, ce qui nous donnera l'occasion de mieux tirer profit du processus et renforcer la gouvernance de l'internet sur le continent. Voir le programme provisoire (intégrant quelques commentaires d'acteurs) attaché à ce message. Site web du secrétariat du FGI http://www.intgovforum.org/ Cordialement -- Ken Lohento ICT Programme Coordinator Panos Institute West Africa www.panos-ao.org <http://www.panos-ao.org> www.cipaco.org <http://www.cipaco.org> www.haayo.org <http://www.haayo.org> Tel : +221 33 849 16 66 _______________________________________________ AfrICANN mailing list AfrICANN(a)afrinic.net https://lists.afrinic.net/mailman/listinfo.cgi/africann

1 0

Growing Local Outsourcing (was: Stakeholder Queries)
by Gakuru, Alex 02 Sep '08

02 Sep '08

Changed thread to inject a little positivity raising young Kenya outsourcing industry:) The ICT Consumers Association of Kenya has long considered nurturing local outsourcing as springboard to high quality international BPO-KPO. Since 2006, we have urged Telcos, and Mobicos to outsource their customer care in order to increase consumer access to their right to know about the products and services the market offers(For example, see innovative consumer lobbyism on my below email and last line on Michael Joseph's reply. Is he still on this list?) Last month New Telkom Kenya announced they had outsourced customer care and today Safaricom just did. (Congratulations to Safaricom and Telkcom for heeding to consumers' call:) Zain, et al? These are positive developments for the consumer, operators, BPOs, and the country. Perhaps we ought to expect more ICT Board facilitative role (rather than "funding") more of such developments? Stakeholders must compete; matching and aligning their commercial interests with market realities, national BPO interests. Regards, AG ---forwarded message--- From: Alex Gakuru <gakuru(a)gmail.com> Date: Sat, May 24, 2008 at 4:23 PM To: Michael Joseph <MJoseph(a)safaricom.co.ke> Cc: ke-users <ke-internetusers(a)bdix.net> Dear Michael Joseph, I write seeking your responses to below questions. This morning I received an SMS from Safaricom that read "You are on TARIFFIC tariff. Safaricom is phasing out Sema, Tariffic & Taifa tariffs. Dial 212 to migrate for FREE to one of our new tariffs." 1. When is the deadline for affected subscribers to comply with sent migration instructions? 2. What migration assistance would your company have in place for subscribers that cannot read (English), for example rural grandparents, the blind, among others? 3. On what tariff will Safaricom assign, or what will happen to subscribers that do not act 4. Would it not have helped consumers more if the SMS had directed where to get more information, such the costs of what are now the available options? 5. Separately but related to (4), above I have received a painful consumer complaint saying their 100/= 'was swallowed' by your network in the cause of tariffs migration(s). 6. Where could I get complete migration costs implications? I am not suggesting it but, perhaps if Safaricom engaged local call centers to call the the affected could save you subscribers or consumers feeling that you, unless advised, forced them into a new tariff of your choice? We welcome distinctive 'offers' from 'tariffs' advertisements easier to discern thus lessens migration difficulties to consumer public. Sincerely, Alex Gakuru Chairman, ICT Consumers Association of Kenya ---------- From: Michael Joseph <MJoseph(a)safaricom.co.ke> Date: Mon, May 26, 2008 at 1:06 PM To: Alex Gakuru <gakuru(a)gmail.com> In June 2007, Safaricom reviewed its prepaid tariffs downwards and introduced four new tariffs i.e. Saasa, Super Tariffic, Jambo and Super Taifa in a campaign dubbed the new shapes of communication. It was then envisaged that the old tariffs i.e. Sema, Tariffic, and Taifa would be phased out after most of our subscribers had migrated to the new tariffs. Indeed, most did with less than 4% remaining on the old tariffs. On 21st May 2008, Safaricom issued a public notice in one of the local dailies informing subscribers of the intention to phase out the old tariffs and explaining the options available and how to migrate to a new tariff of their choice. The migration was offered free of charge. In the notice it was stated that subscribers who will not have migrated will be moved as follows. Sema and Tariffic Subscriber will be moved to Super Tariffic tariff. The peak rates for Sema and Tariffic are Kshs 25 and 32.50 respectively while for Super Tariffic its Kshs. 20. Further Sema attracts a call set-up fee of Kshs 2.50 which was scrapped under Super Tariffic. Subscribers on Taifa tariff call any local network at one flat rate of Kshs. 28.50 and were to be moved to Super Taifa tariff which cost a flat rate of Kshs 20 to call any local network moving down to Kshs 10 after the second minute. This represents significant cost savings. On Friday 23rd May 2008 a message was sent out to the affected subscribers encouraging them to migrate by dialing 212. The message was sent out in English and Kiswahili depending on the language preference chosen by the subscriber. The 212 interactive voice responses (IVR) method explains to the subscriber the tariff options available to them and how to migrate. As you will note the move is meant to benefit our subscribers while at the same time achieving a simpler and easier to communicate tariff structure. Further, I have noted your suggestions and will consider them in similar initiatives in future Michael CEO Safaricom Limited ----end forward message---- On Tue, Sep 2, 2008 at 8:25 AM, David Otwoma <otwomad(a)gmail.com> wrote: > Dear All, > > "Comments from BPO operators and of course other Stakeholders" please. > > Safaricom in Sh1bn customer care plan (see Daily Nation page 28) > > ------------------------------------------------- > > Many companies have been turning to BPOs as the financial benefits of > outsourcing continue to make it compelling, with cost savings and > efficiency improvements being the dominant reasons companies use such > services. However, companies biggest concerns on outsourcing relate to > data security. > > > ----------------------------------------------------- > > The move, seen a precautionary measure in the face of growing > competition, marks a complete turnaround by the mobile provider which > in July last year had sought quotations from local Business Process > Outsourcing (BPO) firms. > > "Outsourcing the customer care function proved to be too expensive for > the kind of quality that we required. We will just have to run the > service in-house," said Safaricom chief executive Michael Joseph. > > > http://www.nation.co.ke/business/news/-/1006/466372/-/jiyt3xz/-/index.html > > > On Mon, Sep 1, 2008 at 8:58 PM, Sean Moroney <seanm(a)aitecafrica.com> wrote: >> Dear Liko, >> >> >> >> We would like to invite you to make a presentation at the forthcoming >> Outsourcing & Contact Centre Conference, which we will be holding over 4-5 >> November under the auspices of the Ministry of Information & Communications >> and in partnership with the ICT Board. The programme of confirmed >> presentations so far is attached. >> >> >> >> It would be great if you would be willing to share your experience with the >> other participants. >> >> >> >> Yours sincerely, >> >> >> >> Sean Moroney >> >> Chairman >> >> AITEC Africa >> >> seanm(a)aitecafrica.com >> >> UK Tel: +44(0)1480-880774 >> >> UK Fax: +44(0)1480-880765 >> >> UK Mobile: +44(0)7973-499224 >> >> Kenya Mobile: +254(0)721-845674 >> >> Mozambique Mobile: +258-82-6181618 >> >> Nigeria Mobile: +234(0)802-0571766 >> >> SA Mobile: +27(0)724-577887 >> >> Skype: seanmoroney >> >> www.aitecafrica.com >> >> Please visit our discussion group on The Banking Technology sector in Africa >> at: http://groups.yahoo.com/group/africanbankingtech >> >> >> >> >> >> AITEC Africa is the trading name of AITEC Conferences Limited >> UK Company registration number: 4698475 >> >> >> >> >> >> >> >> >> >> ________________________________ >> >> From: kictanet-bounces+seanm=aitecafrica.com(a)lists.kictanet.or.ke >> [mailto:kictanet-bounces+seanm=aitecafrica.com@lists.kictanet.or.ke] On >> Behalf Of Peres Were >> Sent: 01 September 2008 12:23 >> To: seanm(a)aitecafrica.com >> >> Cc: 'KICTAnet ICT Policy Discussions' >> Subject: Re: [kictanet] Stakeholder Queries: >> >> >> >> Liko, >> >> >> >> It would be great to hear from you and others, your insights into sales and >> marketing insights that can benefit the BPO, KPO sector. We can continue the >> discussion off the list. >> >> >> >> Kind regards >> >> >> >> Peres Were >> >> >> >> ________________________________ >> >> From: kictanet-bounces+pwere=cascadegl.com(a)lists.kictanet.or.ke >> [mailto:kictanet-bounces+pwere=cascadegl.com@lists.kictanet.or.ke] On Behalf >> Of Liko Agosta >> Sent: 01 September 2008 10:33 >> To: pwere(a)cascadegl.com >> Cc: KICTAnet ICT Policy Discussions >> Subject: Re: [kictanet] Stakeholder Queries: >> >> >> >> About ICT Board and all these Boards … >> >> >> >> Do they ever have open sessions where stakeholders can review strategy, >> advice, brainstorm ? >> >> >> >> As CEO of verviant, I have been able to get business … I feel like I have >> insights into the sales and marketing process that can benefit other >> software/ICT providers … >> >> >> >> Thanks >> >> >> >> Liko Agosta, CEO >> >> Verviant Consulting Services. >> >> >> >> www.verviant.com >> >> >> >> Phone : 1-919-341-1820 >> >> Fax : 1-978-268-8403 >> >> >> >> Toll Free: 1-866-551-4935 >> >> >> >> Pager: 9193891551(a)txt.att.net >> >> ---------- Forwarded message ---------- >> From: Brian Longwe <blongwe(a)gmail.com> >> Date: Aug 29, 2008 9:31 AM >> Subject: Re: [kictanet] ICT Board Strategy a Farce >> To: wambuiwakarema(a)yahoo.co.uk >> >> Very strong language - but I think you should relax as your concerns are >> unfounded. >> >> I am at the Strategic retreat. Unfortunately Gilda Odera - Chairperson of >> BPO, who was supposed to be present had to cancel at the last minute. >> >> Brian >> >> On 8/29/08, Wambui Wakarema <wambuiwakarema(a)yahoo.co.uk> wrote: >> >> >> >> I have read with surprise the Kictanet mailout from the ICT Board claiming >> they are going for a stakeholders strategy workshop in Naivasha. >> >> Who are these stakeholders? Are there any representing the BPO sector?? I >> ask this because I have contacted the industry association and they dont >> seem >> >> to be in the know either. This is quite bizarre, especially since BPO is a >> key sector of the ICT Board's mandate. >> >> Who are the stakeholders from the other ICT sectors? Shouldnt the Board be >> getting input from key stakeholders at this workshop. >> >> They are wasting government resources going to write strategies and then >> 'presenting' to stakeholders, yet stakeholders should have been involved >> from the word go. >> >> The >> > > > -- > David Otwoma, > Chief Science Secretary, > National Council for Science and Technology, > Utalii House 9th Floor, > Mobile tel: +254 722 141771, > Office tel: +254 (0)20 2346915, > P. O. Box 29899 - 00100, Nairobi, Kenya > email: otwomad(a)gmail.com & otwoma(a)ncst.go.ke > www.ncst.go.ke > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: alexgakuru.lists(a)gmail.com > Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/alexgakuru.lists%40gma… >

1 0

Internet & Campaign - American Style
by Bill Kagai 02 Sep '08

02 Sep '08

http://www.dailykos.com/story/2008/8/30/121350/137

1 0

Re: [kictanet] Expensive software systems?
by Shem Ochuodho 01 Sep '08

01 Sep '08

Bro. Antoine, Great reading back from you. I believe together we can, and shall, overcome. Best rgrds, Shem --- On Fri, 6/27/08, antoine bigirimana <antoine(a)e-tools.com> wrote: From: antoine bigirimana <antoine(a)e-tools.com> Subject: RE: [kictanet] Expensive software systems? To: shemochuodho(a)yahoo.com, kiriinya2000(a)yahoo.com, "'KICTAnet ICT Policy Discussions'" <kictanet(a)lists.kictanet.or.ke> Cc: "'New Vision List'" <newvisionkenya(a)yahoogroups.com>, "'Haron Wachira'" <hwachira(a)itakenya.com> Date: Friday, June 27, 2008, 2:57 PM Hello Shem, Thank you very much for mentioning SmartGov ERP developed in Rwanda by E-Tools Rwanda. Hello All, The systems developed for USA , Canada and European Union tend to include many features that are not necessarily relevant for the East African market and they are also very expensive. We believe the most cost effective solution for our developing and poor countries is to use our local talent, supplemented if need be by seasoned international experts: more and more these internationals may even have roots in East Africa . The cost savings are twofold: support is local and easier; our people are cheaper even when they earn top salary in our economies: it is not rare to get a ratio of 1 to 5. The savings could be then used to solve some other urgent problems. E-Tools Rwanda and E-Tools Kenya are designed to create any software solution required in the East African region. antoine From: Shem Ochuodho [mailto:shemochuodho@yahoo.com] Sent: Wednesday, June 25, 2008 11:55 AM To: kiriinya2000(a)yahoo.com; KICTAnet ICT Policy Discussions Cc: New Vision List; Haron Wachira; Antoine BIGIRIMANA-Yahoo Subject: Re: [kictanet] Expensive software systems? Wesley, Actually given the right parameters, even ERP-like software can be locally developed. The two closest examples of ERP-like systems I have come across that were 'locally' developed were: a system by Haron Wachira (he formerly of Diamond Systems - the 1st Kenyan firm to assemble computers) which I remember being used by a major Tea company through its network, among others, and Rwanda 's SmartGov. There is a very thin line between these systems and conventional ERPs. Btw, before I even thought that 'hardware' manufacture/assembly is a pipe-dream for us - until I came across the 'fabless trend' that Nigeria is already pushing. It is truly cutting-edge technology - and 'knowledge work'. For those who might not know, in such a scenario, a country/firm that does not have the technology to 'manufacture' chips/VLSI can still design systems, and then send designs to places like Malaysia for production/manufacture of the chips. The 'intelligence' or brain-work (and hence the money) is not in the manufacture, but in the design, particularly for products whose value is in the uniqueness/complexity, not numbers. In effect, if the environment is right, it is doable. Shem --- On Wed, 6/25/08, wesley kiriinya <kiriinya2000(a)yahoo.com> wrote: From: wesley kiriinya <kiriinya2000(a)yahoo.com> Subject: Re: [kictanet] Expensive software systems? To: "Shem Ochuodho" <shemochuodho(a)yahoo.com> Cc: "KICTAnet ICT Policy Discussions" <kictanet(a)lists.kictanet.or.ke> Date: Wednesday, June 25, 2008, 12:55 PM

4 3

Tech Scene Kenya News Didest
by Rebecca Wanjiku 30 Aug '08

30 Aug '08

KENIC embarks on aggressive .ke marketing campaign Kenya Network Information Centre (KENIC), the administrator of .ke top-level domains, has embarked on an aggressive marketing campaign to promote the local domain name. http://computerworld.co.ke/articles/2008/08/29/kenic-embarks-aggressive-ke-… Kenya BPO society lobbies for license fee reductionThe Kenya Business Process Outsourcing (BPO) Society has urged the Communication Commission of Kenya to reduce the annual license fee for BPO businesses. The group wants the fee lower from 100,000 Kenyan shillings (US$1,516) to 10,000 shillings in order to attract more investors. http://computerworld.co.ke/articles/2008/08/29/kenya-bpo-society-lobbies-li… Kenya WiMax network gets $3.5M investmentAccessKenya has invested US$3.5 million to build a WiMax network targeting Kenyan homes with an initial deployment of 35 base stations in Nairobi and Mombasa. http://computerworld.co.ke/articles/2008/08/29/kenya-wimax-network-gets-35m… Kenya judiciary embraces IT to tackle corruptionThe Judiciary of Kenya has initiated IT reforms calculated to reduce corruption and improve service delivery. http://computerworld.co.ke/articles/2008/08/29/kenya-judiciary-embraces-it-… Kenya commission failed to use laptops in electionsLow Internet penetration in rural areas, software issues and computer illiteracy have been cited as some of the reasons that the Electoral Commission of Kenya (ECK) could not use laptops during the controversial general elections last year. http://computerworld.co.ke/articles/2008/08/27/kenya-commission-failed-use-… Mi phone finds a home in KenyaIn a market with an ever-increasing appetite for mobile phones, the low-priced Mi phones have found a home in Kenya, with sales of 10,000 units in the past quarter. http://computerworld.co.ke/articles/2008/08/27/mi-phone-finds-a-home-kenya Kenyan techies launch Skunk AwardsKenyan techies have launched the Skunk Awards 2008 to recognize top IT companies and individuals. The awards were created through the skunkworks list serve, a forum where Kenyan techies share ideas and help to sort out IT problems in real time. http://computerworld.co.ke/articles/2008/08/27/kenyan-techies-launch-skunk-… IT industry anchors African sportsOn Aug. 29, the Kenyan Olympic team will receive 14.5 million shillings (US$215,000) from President Mwai Kibaki, and mobile phone operator Safaricom is one of the main sponsors. http://computerworld.co.ke/articles/2008/08/25/it-industry-anchors-african-… Mobile phones help pastoralists fight livestock theftThe mobile phone has revolutionized the way Kenya's pastoral communities work and conduct business, according to Joseph ole Kishau, an elder in the Maasai community. http://computerworld.co.ke/articles/2008/08/26/mobile-phones-help-pastorali… Indian outsourcer launches skills program at Kenya BPOAn Indian call and contact center has launched the LiveBean Scholarship Program for contact center professionals in Kenya. http://computerworld.co.ke/articles/2008/08/25/indian-outsourcer-launches-s… Ndemo: Internet fanned Kenya post-election violencehe Internet played a role in the post-election violence that engulfed Kenya early this year, said Bitange Ndemo, permanent secretary in the Ministry of Information and Communications. http://computerworld.co.ke/articles/2008/08/22/ndemo-internet-fanned-kenya-… Tel. 254 720 318 925 blog:http://beckyit.blogspot.com/

1 0

Job Opportunity: Senior Communications Officer
by Catherine Adeya 29 Aug '08

29 Aug '08

Please see attached. Nyaki

1 0

Fwd: ICT Board Strategy a Farce
by Brian Longwe 29 Aug '08

29 Aug '08

FYI Listers ---------- Forwarded message ---------- From: Brian Longwe <blongwe(a)gmail.com> Date: Aug 29, 2008 9:31 AM Subject: Re: [kictanet] ICT Board Strategy a Farce To: wambuiwakarema(a)yahoo.co.uk Very strong language - but I think you should relax as your concerns are unfounded. I am at the Strategic retreat. Unfortunately Gilda Odera - Chairperson of BPO, who was supposed to be present had to cancel at the last minute. Brian On 8/29/08, Wambui Wakarema <wambuiwakarema(a)yahoo.co.uk> wrote: > > > I have read with surprise the Kictanet mailout from the ICT Board claiming they are going for a stakeholders strategy workshop in Naivasha. > > Who are these stakeholders? Are there any representing the BPO sector?? I ask this because I have contacted the industry association and they dont seem > > to be in the know either. This is quite bizarre, especially since BPO is a key sector of the ICT Board's mandate. > > Who are the stakeholders from the other ICT sectors? Shouldnt the Board be getting input from key stakeholders at this workshop. > > They are wasting government resources going to write strategies and then 'presenting' to stakeholders, yet stakeholders should have been involved from the word go. > > The > current management of the ICT Board performance is well under par. Recently I called up their > > offices wanting to engage with the management on a number of issues. Alas! I was informed that they were all on leave at the same time! > > The ICT Board cant seem to function properly due to sheer incompetence. > > Dr Ndemo I want a response from you since the buck stops with you! > > Wakarema > > > Send instant messages to your online friends http://uk.messenger.yahoo.com > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: blongwe(a)gmail.com > Unsubscribe or change your options at > http://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com > > -- Brian Munyao Longwe e-mail: blongwe(a)gmail.com cell: + 254 722 518 744 blog : http://zinjlog.blogspot.com meta-blog: http://mashilingi.blogspot.com -- Brian Munyao Longwe e-mail: blongwe(a)gmail.com cell: + 254 722 518 744 blog : http://zinjlog.blogspot.com meta-blog: http://mashilingi.blogspot.com

4 3

Re: [kictanet] Global Innovation Forum
by waudo siganga 29 Aug '08

29 Aug '08

This event, to be held in Armenia, could be of interest to some, particularly the youth. Apologies for any possible crossposting. Waudo On Sat, 16 Aug 2008 12:26:51 +0400, "UN GAID - Athgo" <yerevan08(a)athgo.or g> said: [cid:image007.png@01C8FF9B.5BF696C0] GLOBAL ALLIANCE FOR ICT AND DEVELOPMENT SECRETARIAT And THE COMMITTEE OF E-LEADERS FOR YOUTH AND ICT FOR DEVELOPMENT Room DC1-1464, One United Nations Plaza, New York, N.Y., 10017 Telephone: (1-212) 963-5796 Fax: (1-917) 367-4340 e-mail: [1]gaid(a)un-gaid.org Website: [2]www.un-gaid.org 15 August 2008 Dear Mr. Waudo Siganga, In September of 2007, the United Nations Global Alliance for ICT and Development (GAID) hosted its first Youth Forum for ICT & Development in Geneva, Switzerland. Over 600 youth from 30 different countries convened to engage in a worldwide consultation on the use of ICTs to achieve the MDGs. One specific outcome of the forum was establishing a Global Youth Coalition for the UN ICT activities. To this end, in April of 2008, the UNDESA-GAID appointed 12 young persons from around the globe to a Committee of e-Leaders for ICT & Youth, who aim to further build a worldwide network of youth that support the United Nations mission of harnessing technology for development. On behalf of the UNDESA-GAID and the Committee of e-Leaders for ICT & Youth, we ask you to join us in our mission and request your support and for its first main event: the Global Innovation Forum for Education and Development, from 21 to 24 October 2008, in Yerevan, Armenia. We invite you to tap into your extensive youth networks and bring participants to this ground breaking event. The Global Innovation Forum for Education and Development is being jointly organized by GAID, the Committee of e-Leaders, and Athgo International. The forum will bring together young ICT4D practitioners and experts from government, civil society and the private sector to showcase their successful ICT practices in the areas of local content, access and connectivity. A critical theme of the conference will be education for innovation in development with young people themselves displaying educational policy prescriptions as the key example of enhancing innovation for development. The four-day interactive conference will allow ample opportunity for young people to develop substantive policy proposals in collaboration with policy makers and business executives. Each participant will have the opportunity to engage policy makers, experts and his/her peers to draft innovative solutions to ICT development and implementation challenges. On the final day, the young participants will showcase their plans in innovation panels. The proposals will be evaluated by leaders in government, the private sector, and civil society, and will be showcased at the conference closing ceremonies. Mr. Waudo Siganga Chairman The Computer Society of Kenya P.O. Box 70180, 00400 TOM Mboya Street Nairobi, Kenya - 2 - The Secretary-General of the United Nations, in his message to the GAID Strategy Council meeting held in Silicon Valley in February 2007, stressed that: "It is important that you work as a true partnership of all essential stakeholders - governments, civil society, the private sector, academia and others. All of you are needed if we are to succeed." Indeed, this is an outstanding opportunity for your organization to demonstrate its interest in ICT for Education and Development work, and showcase success stories that have empowered youth via ICTs. The event will also offer many opportunities for your organization to develop closer cooperation with the global ICT community at large. We warmly welcome your engagement in the upcoming Global Innovation Forum for Education and Development as an active partner. We invite you to reach out to your networks and recruit youth from around the world to attend the Forum. Young people (ages 18-35) are the critical audience of this cutting edge program and we look forward to fostering dialogue and innovation among youth. Participants can register at http://www.un-gaid.org/civicrm/event/register?id=4&reset=1. We also invite you and representatives from your organization to present at one of the many panels and workshops of the conference. At these interactive sessions, presenters will engage the participants to analyze the state of ICT for development in the real developing world and inspire them to innovate solutions to pressing challenges. A brief project document on the Forums objectives, participants, tentative programme structure, expected outcomes, budget estimates and sponsorship opportunities is attached for ease of reference. Please do not hesitate to contact Enrica Murmura of the GAID secretariat at murmura(a)un.org should you need additional information or have questions. On behalf of the youth around the world engaged in ICTs, we thank you for your time and consideration. We hope that you will be an active partner/participant in this first major UN Committee of e-Leaders for ICT & Youth event. Yours sincerely, [cid:image008.jpg@01C8FF9B.5BF696C0] [cid:image009.jpg@01C8FF9B.5BF696C0] Sarbuland Khan Executive Coordinator GAID Armen Orujyan Member GAID Committee of e-Leaders for Youth and ICT References 1. mailto:gaid@un-gaid.org 2. http://www.un-gaid.org/ People make a plan work, a plan alone seldom makes people work (Confucius).

2 1

KENYA ICT BOARD NEWSLETTER - AUGUST 2008
by Lucy Odhiambo 28 Aug '08

28 Aug '08

Dear All, Herewith is our monthly newsletter for your perusal . This week: Strategy review workshop: The Kenya ICT board will be hosting a stakeholders workshop to review the boards strategic plan in Naivasha on the 29th and 30th of August 2008. The team will leave CCK offices at 3pm on 28th August and will return on 31st August at 10am. This will be followed by an open public forum on September 18th for stakeholders to review and take ownership of the strategic plan. We invite you to join us for the Public forum and we will post an invitation to the Kictanet list closer to the date. If you have any questions or comments about the open forum or the newsletter please feel free to email or call me. Warm regards, Lucy Gachui-Odhiambo Communications Manager Kenya ICT Board CCK Centre, Waiyaki Way PO Box 27150 - 00100 Nairobi, Kenya Cell 0737- 839047 Tel: 254-020-2093040 www.ict.go.ke ICT-logo-02.jpg

2 1

Job Vacancy: Senior Communications Officer
by Catherine Adeya 28 Aug '08

28 Aug '08

1 0

9th Strathmore University ICT Conference
by John Matogo 28 Aug '08

28 Aug '08

Dear Colleagues Strathmore University is once again hosting the annual ICT conference, this year the conference is on 5th and 6th of September. On behalf of the organizing committee I invite you to attend the conference. This year's conference theme is "ICTs role towards a knowledge economy". More information is available on the university's website at this url: http://www.www.strathmore.edu/ictconference/2008/index.html I look forward to your participation at the conference. Regards, John Matogo Strathmore University Strathmore University provides all-round education in an atmosphere of freedom and responsibility. This email and any files transmitted with it are intended solely for use by the recipient(s) to whom it is addressed and may contain confidential information. If you have received this email in error please notify the sender immediately and permanently delete this email and/or any files attached to it from your computer. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Strathmore University. The University accepts no liability whatsoever for any loss or damages incurred, or suffered, resulting, or arising, from the use of this email and/or its attachments. The University warrants neither the integrity of the e-mail nor its freedom from errors, viruses, interception or any other form of interference.

1 0

Kenyan techies launch Skunk Awards
by Rebecca Wanjiku 28 Aug '08

28 Aug '08

http://computerworld.co.ke/articles/2008/08/27/kenyan-techies-launch-skunk-… Tel. 254 720 318 925 blog:http://beckyit.blogspot.com/

1 0

CNN to Feature SIDAREC (Kenya) and Architecture for Humanity (Saturday August 30th)
by Janet Feldman 28 Aug '08

28 Aug '08

Dear Friends, On Saturday, August 30th, at 7:30pm on CNN, Architecture for Humanity's latest project, a full-fledged media center serving youth in slum areas of Nairobi, Kenya, will be featured. For more see these websites: http://www.architectureforhumanity.org and http://openarchitecturenetwork.org/node/1677 And read more below about the Open Architecture Contest, including the overall winner: SIDAREC (Slums Information, Development, and Resource Centers), at http://www.sidarec.org. SIDAREC is an amazing nonprofit started by young people, and it is young people who still manage the organization and are served by it. The media center will help to transform many individual lives, the communities in which SIDAREC operates, and also a city whose slums are among the worst in the world. Please tune in Saturday and hear more about the outstanding work being done by these organizations. Thanks and all best wishes, Janet (Feldman, KAIPPG International and ActALIVE, kaippg(a)earthlink.net) CNN's Charles Hodson presents the second Principal Voices program: "Principal Voices: Design for Good" at the times below: http://edition.cnn.com/CNNI/Programs/principal.voices/design/ Saturday, August 30 (SIDAREC featured today) 0730 ET 1330 ET Sunday, August 31 0330 ET 0930 ET 1430 ET Monday, September 1 0930 ET 1330 ET PRESS RELEASE SIDAREC SCOOPS THE 2007 AMD Open Architecture Challenge: An ultra-modern technology media lab and radio station to be constructed in Mukuru Slums Organizational summary: SIDAREC is an acronym that stands for Slums Information Development and Resource Centres. This is a community based organization operating in the slum areas of Mukuru and Majengo in Nairobi, Kenya. SIDAREC was formed in 1996 as a youth group but later developed and changed status to an NGO in 1997. It is instructive to note that SIDAREC was founded by a group of youth who have managed it to date. The primary target group for SIDAREC is children, youth, and women living in these slums. SIDAREC pillars (programmes) include: Youth Reproductive Health and Development, Early Childhood Development, Community Media and ICT, and Livelihood. Vision: Empowered slum community with easy access to information and opportunities that enable them to lead a decent life on a sustainable basis. Mission: To build the capacity of slum communities through provision of quality services in the areas of Information, Communication, and Technology, as well as advocacy and socio-economic initiatives. Global Challenge: SIDAREC submitted its bid to the global challenge organized by Architecture For Humanity in 2006. There were about 556 entries received from all over the world. The screening and selection process was very competitive and time-consuming. On Tuesday June 3, 2008, Architecture for Humanity and AMD (NYSE: AMD) announced SIDAREC as the winner of the 2007 AMD Open Architecture Challenge during the World Economic Forum in Cape Town, South Africa. AMD sponsored the 2007 challenge through 50x15, a global initiative founded by AMD with the goal of enabling affordable Internet access and computing capability for 50 percent of the world's population by the year 2015. The winners, including one overall competition winner and two regional site winners, were determined by an international review board of jurors comprised of architects, technologists, and community members. SIDAREC was not only the Africa challenge winner but also scooped the overall competition prize among three entries from Nepal (construction of a health facility) and Ecuador (establishment of an indigenous chocolate factory). The site winner for SIDAREC is the Global Studio of Seattle, WA, USA, which will construct a technology media lab. This Community Media lab will include but is not limited to an internet centre, computer training lab, day care, amphitheatre, elevated wide screen, and radio station. With the construction of this media lab, the youth feel like managers (who are also the pioneers), and they believe that it will become "the next Silicon Valley," in the slum area of Mukuru. Benefit of Award to SIDAREC: -Build institutional capacity in terms of technology. -Generate revenue from the hire of amphitheatre, hall, computer training which will be ploughed back to social development activities. -Establish offices within the facility as opposed to renting elsewhere and thus saving on this cost. Benefits to be accrued by the community members: -Narrowing of the digital divide. -Increased affordability and accessibility of technology in the slum areas. -Improvements in the surrounding environment by building a facility complete with a greening concept. -Increased markets to local entrepreneurs through e-marketing and advertising. About the Sponsors: AMD Advanced Micro Devices, Inc. (NYSE: AMD) is a leading global provider of innovative processing solutions in the computing, graphics and consumer electronics markets. AMD is dedicated to driving open innovation, choice and industry growth by delivering superior customer-centric solutions that empower consumers and businesses worldwide. For more information, visit http://www.amd.com The 50x15 Initiative, launched by AMD in 2004 at the World Economic Forum, is a bold and far-reaching effort to develop new technology and solutions to help enable affordable Internet access and computing capability for 50 percent of the world's population by the year 2015. More than just goodwill, 50x15 is about fostering long-term economic progress and investment within high-growth markets in ways that benefit a wide range of people and businesses. For more information, visit http://www.50x15.com Architecture for Humanity: Architecture for Humanity is a 501(c)(3) charitable organization that seeks architectural solutions to humanitarian crises and provides professional design services to communities in need. For more information, please visit http://www.architectureforhumanity.org Open Architecture Challenge: Each year, Architecture for Humanity hosts a global design challenge on the Open Architecture Network to harness the creativity and energy of the design community to address a different systemic issue facing those living in underserved communities. By reaching beyond the traditional bounds of architecture, the open design competition challenges architects, designers and others to solve inequities in the built environment affecting the health, prosperity and well-being of under-served communities. Contacts: Lucy Mathai, Executive Director Slums Information Development & Resource Centres (SIDAREC) P.O. Box 9687 00300 Nairobi, Kenya Tel: +254 020 246961 / 247356 Email: info(a)sidarec.or.ke, lucy(a)sidarec.or.ke Laura Galloway Galloway Media Group Tel: (212) 260-3708 Email: laura(a)gallowaymediagroup.com Travis Bullard AMD Public Relations Executive Tel: (512) 602-5667 Email: travis.bullard(a)amd.com

1 0

Re: [kictanet] Day 3 of 10:-IGF Discussions, Internet Interconnection Charges
by Brian Munyao Longwe 27 Aug '08

27 Aug '08

Yes, and the entire phenomenon that occurs between ISPs in order to allow them to announce networks to each other is what is known as peering http://en.wikipedia.org/wiki/Peering which is the correct technical term. An excerpt from the above: " Peering requires physical interconnection of the networks, an exchange of routing information through the Border Gateway Protocol (BGP) routing protocol and is often accompanied by peering agreements of varying formality, from "handshake" to thick contracts." This is what happens at KIXP which I established in 2000 and at various IXPs that I have been training ISPs on and helping various countries around Africa build for the past 8 years. Best regards, Brian - Hide quoted text - On 8/27/08, Gakuru, Alex <alexgakuru.lists(a)gmail.com> wrote: As promised earlier, .... Here's how it works. When a user types a website name into his browser or clicks "send" to launch an e-mail, a Domain Name System server produces an IP address for the destination. A router belonging to the user's ISP then consults a BGP table for the best route. That table is built from announcements, or "advertisements," issued by ISPs and other networks -- also known as Autonomous Systems, or ASes -- declaring the range of IP addresses, or IP prefixes, to which they'll deliver traffic. .... <http://blog.wired.com/27bstroke6/2008/08/revealed-the-in.html> regards, On Thu, Aug 14, 2008 at 3:48 PM, Alex Gakuru <alex.gakuru(a)yahoo.com> wrote: > Clearly Brian I am was not referring to peering but something within. > I shall locate and extract the lines from my 6deploy notes and post. > > regards, > > > > --- On Thu, 8/14/08, Brian Longwe <blongwe(a)gmail.com> wrote: > >> From: Brian Longwe <blongwe(a)gmail.com> >> Subject: Re: [kictanet] Day 3 of 10:-IGF Discussions, Internet Interconnection Charges >> To: alex.gakuru(a)yahoo.com >> Cc: kictanet(a)lists.kictanet.or.ke >> Date: Thursday, August 14, 2008, 12:52 AM >> Alex, >> >> The term is not "announcing" it is known as >> "peering" >> http://en.wikipedia.org/wiki/Peering which is defined as >> " >> is voluntary interconnection of administratively separate >> Internet<http://en.wikipedia.org/wiki/Internet> >> networks <http://en.wikipedia.org/wiki/Data_network> >> for the purpose of >> exchanging traffic between the customers of each network. >> The pure >> definition of peering is settlement-free or "sender >> keeps all," meaning that >> neither party pays the other for the exchanged traffic, >> instead, each >> derives revenue from its own customers. >> " >> >> Underlying the ability to peer is the ability to access >> affordable >> infrastructure, otherwise most operators settle for transit >> arrangements >> where the inherent costs of the underlying transport is too >> high. >> >> Regards, >> >> Brian >> >> On Wed, Aug 13, 2008 at 9:47 PM, Gakuru, Alex >> <alexgakuru.lists(a)gmail.com>wrote: >> >> > Alongside we should also consider the IXP concept >> where ISPs mutually >> > accept one another traffic without international >> transit (the concept >> > is called "announcing"). Simply put, such >> traffic never incurs >> > international transit costs. Question: Should this >> "part" of internet >> > cost consumers the same as costly international >> satellite? This >> > becomes more apparent when a lot of popular sites get >> locally hosted, >> > and for example where local content woes and comprises >> most traffic. >> > >> > Besides that, East (and all of) Africa should embrace >> solutions that >> > "keep Africa traffic in Africa" such as >> RASCOM 1 - the satellite now >> > in space that was designed by Kenya's own Engineer >> James Rege;) >> > potentially saving Africa a sizable chunk of the US$ >> 800 million >> > annual spending on transit traffic. Also more local >> and regional IXPs >> > would assist (and less NATs please) >> > >> > Network neutrality is a very hot one I dare not touch >> much except >> > affirm that whatever obstructs "the end-to-end >> > principle"< >> > >> http://web.mit.edu/Saltzer/www/publications/endtoend/ endtoend.txt> >> > should be removed from the network. They include >> privacy invading >> > techniques known as Deep Packet Inspection (or >> > >> DPI).<http://en.wikipedia.org/wiki/Deep_packet_inspection> >> Trust me to >> > sneak in consumer issues;) But it is an important >> aspect when >> > determining through whom your traffic passes. >> > >> > Regards, >> > >> > Alex >> > >> > >> > >> > >> > On Wed, Aug 13, 2008 at 5:04 PM, mwende njiraini >> > <mwende.njiraini(a)gmail.com> wrote: >> > > In traditional telephony call termination >> revenues are shared between >> > > operators and are based on negotiated >> interconnection rates, in a >> > regulated >> > > environment, rather than the size and number of >> subscribers on the >> > network. >> > > (I stand to be corrected) Developing countries >> for a long time have >> > > benefited from revenues generated from this >> international settlement >> > > scheme. However, these revenues are rapidly >> being eroded by VoIP, which >> > is >> > > encouraged by 'loosely regulated' flat >> rate pricing of internet >> > bandwidth. >> > > The issue internet interconnection is based on >> the fact that >> > international >> > > ISPs have no incentive to enter shared-cost >> peering with ISPs developing >> > > countries thus forcing them to incur the full >> cost of transmitting >> > > international traffic. What incentives need to >> be put in place to >> > encourage >> > > shared-cost peering? Content development? >> > > >> > > >> > > There is raging debate on "network >> neutrality"; with network operators >> > > seeking to price network access on the basis of >> utilization in a bid to >> > > manage network congestion. In the US, for >> example the recent Comcast >> > case >> > > has resulted in the regulator, FCC, ruling that >> Comcast 'discriminatory' >> > > network management practices were illegal. To >> overcome the challenge of >> > > network congestion several proposals have been >> made including the >> > > introduction of bandwidth metered services. Vint >> Cerf, Google's chief >> > > internet evangelist, has proposed that ISPs >> should "introduce >> > transmission >> > > caps allowing users to purchase access to the >> Internet at a given minimum >> > > data rate, which would be guaranteed even during >> times of congestion." >> > Net >> > > neutrality is definitely an issue we may need to >> consider with reference >> > to >> > > the current developments in national and >> international fibre optic >> > > projects. >> > > >> > > References: >> > > >> > > http://news.cnet.com/8301-1023_3-10007079-93.html >> > > >> > > Regards >> > > >> > > Mwende >> > > >> > > Disclaimer: Comments are author's own. >> > > >> > > On 8/13/08, John Walubengo >> <jwalu(a)yahoo.com> wrote: >> > >> >> > >> Plse feel free to belatedly contribute on Day >> 1 or 2 themes, jst >> > remember >> > >> to pick the correct subject line. Meanwhile >> today we should discuss one >> > of >> > >> IG issues that touch squarely on the retail >> cost of Internet Service in >> > >> developing countries- the Internet >> Interconnection Charges (IIC, in >> > short) >> > >> >> > >> This issue is fairly complex and explosive >> but we could try and >> > understand >> > >> if we used a simplified model for Mobile >> Phone Interconnection Charges >> > and >> > >> Relationships. Consider mobile phone >> company, X with 8million customers >> > and >> > >> mobile phone company, Y with 2 million >> customers. Each company is >> > supposed >> > >> to compensate (pay) the other for terminating >> calls originating from the >> > >> other. In such a relationship, the bigger >> company X, can chose to >> > dictate >> > >> how much the smaller company, Y pays it to >> terminate the 'Y' calls to >> > its >> > >> bigger 'X' network/customers. >> > >> >> > >> This is losely similar to what is called >> Transit relationship on the >> > >> Internet. The big internet networks (Tier 1 >> and 2 Internet Backbone >> > >> Providers) in US/Europe get to dictate how >> much the smaller networks in >> > >> developing countries need to pay in order to >> terminate their internet >> > >> requests for email, web, dns, voip and other >> services into their >> > Network. >> > >> Even our much celebrated TEAMS, EASsy and >> other projects cannot escape >> > these >> > >> Transit Interconnection Costs. Ofcourse if >> you do not like their >> > >> Interconnection Charges you are free to take >> a walk into nowhere (read: >> > stay >> > >> offline). >> > >> >> > >> Another relationship does exist, the >> Peer-to-Peer relationship which is >> > >> equivalent to Mobile phone company Y and >> company X both having equal or >> > >> similar number of customers/value e.g. >> 5million each. In such a >> > >> relationship, the two Internet >> Backbone/Service providers chose NOT to >> > >> charge each other anything. Traffic between >> the two is exchanged >> > >> reciprically for free but below each of this >> big Networks are the >> > smaller >> > >> networks (read African networks), that must >> pay Transit Charges. Put >> > >> bluntly, Africa and other developing >> countries are subsidizing Internet >> > >> Costs for the rich nations in the North. >> > >> >> > >> Many studies have been carried out to get us >> out of this fix such as the >> > >> Halfway-propositions, the ICAIS, etc but >> todate the status quo remains. >> > The >> > >> standard response has remained 'If it >> current interconnection models are >> > >> working, why should you try and fix >> them?' >> > >> >> > >> 1 day for comments, corrections and/or >> proposals on this theme. >> > >> >> > >> walu. >> > >> >> > >> Ref: for some of the Studies: >> > >> International Charging Arrangements for >> Internet Services, Module I, >> > >> ICAIS, p.3 >> > >> >> http://www.tmdenton.com/pub/reports/icais_mod1_ch1.pdf >> > >> >> > >> The Half-Way Proposition. >> > >> >> http://www.balancingact-africa.com/news/back/balancing- act_130.html >> > >> >> > >> >> > >> >> > >> >> > >> >> > >>

3 2