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Re: [kictanet] "Talk to Safaricom" Responses to Day 4 Questions
by Stephen Chege 20 Feb '17

20 Feb '17

Dear all Below are the responses to Day 4 Questions. Only a few questions were asked on that day. regards Steve Talk-2-Safaricom, Day 4 of 6 (Thursday):-Infrastructure & Universal Access Guideline: Safaricom continues to expand its network beyond urban areas. What has been your experience of Safaricom services in semi-urban and rural areas of Kenya? a) Rural area:-Voice quality, InternetAccess(bandwidth), Mobile Money (MPESA) b) Safaricom contributes to the Universal Service Fund to extend communications to underserved areas- how has this impacted your rural communities c) The government has the National Optical Fiber Infrastructure, to what extend does Safcom use/not use it and why?d) To provide services to under-served areas, the Universal Service Fund has been provision with Safaricom being the largest contributor, how effective is this fund? It's a mix of questions and experiences. Floor is open till midnite today on this one. Lets hear you views. Questions+Comments from Discussions: Barrack Otieno Hi Walu, 1. What is Safaricoms policy on Infrastructure sharing?, my question regards Community ISP's that may want to piggy back on its masts. What are the charges and guidelines? Thanks Barrack, this is a very good question. Safaricom supports infrastructure sharing and we have been hosting (and being hosted) on our competitors infrastructure since we began operations in 1999. Currently we share our towers, BTS rooms, power, fibre and other network elements with our competitors and other organisations. Safaricom shares infrastructure with Airtel, Telkom Kenya, Multichoice, KWS, KBC, Wananchi, JTL, PANG, Liquid Telecom, Access Kenya and many more. Having said that we believe that all licensees have the obligation of investing and building their networks as required under their licence conditions. Going back to your question – yes, we’d be able to host community ISPs depending on what elements they want to share which would also determine the cost. This would also be contingent on the ISPs compliance to statutory licences and regulations. Rosemary Koech My query is in regards to the quality of data and voice the quality heavily deteriorates just past major towns and cities. Is there a plan to ensure better service delivery? Rosemary, we keep this issue top of mind. As you would expect, urban centres tend to have more density when it comes to network coverage to cater for the higher population numbers, however your experience should not be any worse once you leave the major town or city as our coverage is designed to seamlessly cover the majority of the land mass. It would be good if you could share locations for us to review. We have contracted independent consultants P3 to continuously monitor our network performance and take random drive tests to ensure that we continue to connect our customers. In rural areas, we have embarked on a rollout plan that will see us reconfigure our network to better serve rural customers in the future. Kevin Kamonye Do you have/ have you had plans to roll out services in other countries. What are/were the challenges experienced. I think the current Kenya-only limited market share and the demands of better margins from investors could be the key reason that we are always feeling the pinch of your pricing. Also, it seems like am getting congestion along Naivasha Rd; calls sometimes take a while to connect or they do so without any ringing tone. More people are moving into the area, kindly see what to do about this and even better 3G (at least) coverage. Kevin We are currently only licensed to operate in Kenya and so we cannot share experiences of rollout in other countries at this time. However, as mentioned in a separate response to Sidney and a few others, we currently offer the most compelling pricing for data and voice services and remain the top investor in Kenya in terms of mobile infrastructure to enable us continue to provide cutting edge technologies to our customers. Our technical team is investigating the Naivasha Road issue. Grace Bomu I have seen Safaricom branded trenches in satellite towns such as Kiserian but we are yet to get broadband or services such as Safaricom box. Was the fibre exclusively for the security contract? Grace, you’re right the trenches you have seen are part of our rollout project to deliver fibre in Kiserian. Once we finish in lay the infrastructure our team will return to do the last mile connectivity making it available to end users. For now the concentration has been on getting the fiber to the town. On the Big Box, this should be available to you. You can buy the decoder from any of our retail shops for Sh4,999 and have the team set it up for you. See http://www.safaricom.co.ke/TheBigBox/ for more information on the box. Racheal Nakitare We know Safaricom contributes to USF, but how is the same ploughed back to open up our underserved areas? Has Safaricom attempted to apply for the same funds to improve our poor infrastructure especially in peri urban and rural areas. Are we eligible? Kind regards Racheal. Racheal – We had answered this question in some length in earlier answers, do let me know if you need any more clarification beyond that response. ________________________________ Note: All emails sent from Safaricom Limited are subject to Safaricom’s Email Terms & Conditions. Please click here to read the policy. http://www.safaricom.co.ke/images/Downloads/Terms_and_Conditions/safaricom_…

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Getting Internet Companies To Do The Right Thing: Key Lessons
by Nanjira Sambuli 20 Feb '17

20 Feb '17

Useful for this community, and for where policy discussions translate into advocacy efforts… https://www.newamerica.org/in-depth/getting-internet-companies-do-right-thi… <https://www.newamerica.org/in-depth/getting-internet-companies-do-right-thi…> Regards, Nanjira www.nanjira.com <http://www.nanjira.com/> About.Me <http://about.me/ninanjira> | Twitter <http://www.twitter.com/ninanjira> | LinkedIn <https://www.linkedin.com/in/nanjira> | Skype <http://hatscripts.com/addskype?nanjirasambuli> PGP: 1DBE1F47A6878B0D

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Invitation: Hacks/Hackers Nairobi Meetup, Wed 22 Feb, 6 - 8 pm, Nairobi Garage, Ngong Rd.
by Florence Sipalla 20 Feb '17

20 Feb '17

Topic: Think Before You Post! Date: Wednesday, 22 February 2017 Venue: Nairobi Garage, Ngong Road, Piedmont Plaza, 4th Floor Time: 6 – 8 pm Today, many people can easily access the internet either on their cellphones, through free Wi-Fi at educational institutions or workplaces. The thousands of cyber-cafes that have come up in most urban and some rural areas have also increased internet access. Access to digital media technologies means that everyone can now become a publisher (blog) can create and distribute radio (podcast) and TV (video) far and wide especially through social media platforms. But how many people think of the risks they face when they click that button to share some interesting content they have come across or have created? There have been reports in the media of people being arrested <http://www.the-star.co.ke/news/2016/04/08/blogger-david-zawadi-arrested-for…> because of what they post online and others have lost their jobs <https://www.theguardian.com/world/2013/dec/22/pr-exec-fired-racist-tweet-ai…> as a result of statements made online. When journalists publish online, they are bound by their code of ethics. What issues should other netizens take into consideration before posting information online? Our guests for the February session of Hacks/Hackers Nairobi #HHNBO will help us address the following questions: 1. What ethical considerations do I need to make before posting online? 2. What are the legal ramifications of what I post online? 3. Do my posts pose a risk to my personal security? In addition, Code for Africa will showcase tools to track deleted tweets. Guest speakers: Henry Maina – Article 19 <https://www.article19.org/pages/en/east-africa.html> Grace Githaiga – Kictanet <https://www.kictanet.or.ke/> Hacks/Hackers Nairobi is a forum where journalists and techies meet on a monthly basis to discuss issues that affect their work. Speak out! Let your voice be heard! To participate in the conversation, please sign up here <http://bit.ly/2kx7IA4> and share the invite widely. Follow us on Twitter <https://twitter.com/hhafrica> and Facebook <https://www.facebook.com/HacksHackersAfrica/>.

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Speed Up Policy Change, Prioritise Public Access: Key Recommendations from our 2017 Affordability Report | Alliance for Affordable Internet
by Nanjira Sambuli 20 Feb '17

20 Feb '17

Good morning all, The Alliance for Affordable Internet (an initiative of the Web Foundation) has today released the 2017 Affordability Report. Among the elements explored are USFs and public access solutions, including good practices to ensure user privacy and security are upheld. May have useful insights in light of recent discussions here. Well worth a read. Cheers! http://a4ai.org/2017-affordability-report-released/ Regards, Nanjira. Sent on the move.

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"Talk to Safaricom" Responses to Day 3 Questions
by Stephen Chege 19 Feb '17

19 Feb '17

From: Stephen Chege Sent: Wednesday, February 15, 2017 17:56 To: 'KICTAnet ICT Policy Discussions' Cc: 'Grace Githaiga' Subject: "Talk to Safaricom" Responses to Day 2 Questions Dear all Below are the responses to Day 3 Questions. Apologies, I was not able to send these yesterday. regards Steve Talk-2-Safaricom, Day 3 of 6 (Wednesday) :-Innovators, Innovations & Suppliers Guideline: Safaricom has been quite innovative and keeps coming up with new ways of doing things. As an innovator/developer/supplier, tell us your experiences with regard to Safaricom Innovation as well as their procurement ecosystem. a) Is their development platform and application programmable interface (API) sufficiently open? b) Are the issues to do with Intellectual property /Patents/Procurement clear and adequate? c) Whereas the gain-sharing agreements are private and confidential, how can they be made better? d) What is Safcom take on Bitcoin/Blockchain technologies? Questions+Comments from Discussions: Luke Okelo Good morning all. Thank you Mr.Walubengo for the good moderation so far much appreciated My question is what is the number of annual incidences/cases reported involving mpesa fraud? And are they ever resolved successfully? Secondly If I am carjacked in a matatu as often happens to passengers here, can Safaricom introduce a red flag system where I can discreetly notify relevant authorities that I am withdrawing from my mpesa account under duress? That is to say a silent alarm to raise awareness that there is a crime taking place, and maybe even remotely use my phone GPS location service so that I can be tracked and the culprits apprehended in the act? Blocking the mpesa account at such a sensitive time may not be too wise as the thieves may end a victim's life accusing him/her of non-cooperation Thank you kindly Luke, the different types of fraud that you see across the M-PESA platform ranging from social engineering to outright theft are viewed as crimes, and so these matters are referred to the Police. Safaricom is able to support with investigations where necessary. As ICT practitioners, we are aware that many of the new threats to security will come via these which platforms which we increasingly interact with every day. On our part we continuously educate customers and agents at regular intervals on the emerging threats so that they can protect themselves. Law enforcement personnel should also be trained to deal with and be able to prosecute crimes in this area. K.Machuchi Good coverage. Can we fit in Safaricom's attitude/ policy towards its existing and prospective suppliers. a) existing: payment for goods/ services provided. b) respect for supplier IP and remedies in case of breach by staff. c) prospective: artificial barriers and how they can eliminate/ minimize corruption in procurement. We are committed to growing Kenyan businesses and offer preferential support to innovative local businesses. We also invest heavily in building local expertise in the critical mobile sector – and this includes everything from partnering with local universities to create the relevant curriculum to deliver ready for market engineers to enabling the growth of the small business owner. We currently work with 830 local companies who form 84 percent of our supply chain. We have many examples, but companies such as Linksoft, Broadband Communications, Netsol and Adrian (who started literally from scratch years ago) have now grown on the back of Safaricom’s business to become multi-nationals operating across several countries in East and West Africa. In 2015 we commissioned KPMG South Africa to undertake a “True Value Study” i.e. to examine the true impact of Safaricom in Kenya’s economy. This study found that the value that Safaricom created for the Kenyan society in one year (2015) was estimated at around 10 times greater than the actual financial profit the company made in the same period. This was measured in actual impact on small Kenyan businesses who now exist solely because of Safaricom. At Safaricom we have an open invitation to any supplier who wants to be considered for business with us in a relevant areas. That is why we have published on our website, comprehensive information on how to do business with us. In addition, the applications for pre-qualification are all done online on a robust platform which has automated much of the evaluation and scoring with a fully auditable document trail. See http://www.safaricom.co.ke/about-us/suppliers. We absolutely will not work with any companies that have known track records for unethical behavior, nor do we participate in such behavior on our part. Mildred Achoch Good morning everyone, Thank you to the KICTANET moderators and Safaricom for this opportunity to engage. First, I would like to echo Grace B's sentiments. Thank you Safaricom for being in almost every part of Kenya. It goes a long way in assuring me that you guys will be around for a long time. Secondly, kudos for being one of the first companies in Kenya to embrace the Sustainable Development Goals, specifically SDG 9 (Industry, innovation and infrastructure) and SDG 17 (Partnerships for the goals) Regarding the fact that you are in almost every part of Kenya, my question is: is there a way you can partner with Kenyan filmmakers to promote Kenyan films and series/web series? I applaud innovative initiatives such as Skiza tunes and Blaze. These say to me that similar initiatives can be implemented to promote Kenyan filmmakers. Media convergence is already here with us; as a market leader, Safaricom should be at the forefront of innovative initiatives related to this. Stephen Njoroge Mildred, this is an important area of focus for Safaricom as we focus on growing our youth and their talents. The creative economy is one of the fastest growing incorporating music, dance, film and other creative works. The question on film makers is particularly interesting to us as they produce content which Safaricom can make available to our customers in the same way we provide Skiza tunes. Specifically, for film content we require a broadcasting licence from CA. Safaricom has identified this opportunity and in February 2015 we put in an application for broadcasting licence to enable us to carry this kind of content. In August 2015, our application was published in the Kenya Gazette. However to date Safaricom has not received this licence from the Communication Authority. The last we heard from the Communications Authority was in in October 2016 when we were informed that they could not give us the licence until the Dominance Report was released, although this came a year after our application. Nonetheless we want to play in this space as we have a good understanding of what the market wants, we are willing to invest in a platform that can allow consumers to access short-form or even full length films on-the-go for content producers and do our part for the creative economy. But for now we are waiting to hear from CA. We believe the Kenyan market is ready for fully converged multimedia services and we look forward to providing this to our customers and creating this new market for Kenyans content producers. Stephen Njoroge Hi John and Listers a) Is their development platform and application programmable interface (API) sufficiently open? ANS: NO!. compared to what is the standard with the like offacebook to have a developers portal (https://developers.facebook.com<https://developers.facebook.com/>) and Equity/Equitelportal very easy to use (https://developers.equitybankgroup.com/apis)and https://developer.pesapal.com/ etcsafaricom<https://developer.pesapal.com/%C2%A0etcsafaricom> does not have this well documented and you have to make a number ofguess emails most often to the wrong department or person, Something that couldtake hours ends up taking weeks and sometime months. One get the impressionthat safaricom is under staffed or the staff are just ignoring your email butit not that bad this days I was give a call account manager that is quitehelpful sometime I don’t need to email Ijust call her up.. and things are done.. I think she got the job because of her voice. Stephen, with regard to our API framework I mentioned that we are aware that it is not working as well as it can and that we have already taken steps to rectify this with the help of a world class vendor. We expect that the new API framework will be ready in the coming months. If you are agreeable I would be happy to propose you to “test-drive” the new API. Let me know. b) Are the issues to do with Intellectual property/Patents/Procurement clear and adequate? ANS: Lot of grey line in this but safaricom based competition is very clear on this outlining ownership and all. I am not clear on what the question is here but I will state that Safaricom recognises that good implementable ideas are rare to find and should therefore be protected by their owners. We have provided this and other help to Innovators in our innovation Portal and continue to engage with developers on this basis. c) Whereas the gain-sharing agreements are private and confidential, how can they be made better? ANS: I think safaricom is NOT in the business of sealing ideas but Most employees being Kenyan have a keen eye on opportunities.. other employees have vested interest in competing businesses and will lock you up new idea to be launched where they can eat from..I think having applications to be view-able by more than one employee in the business would help but I would recommend you pray very very hard and if possible fast for 40 days before sharing with this guys in private I believe that this is covered above through the zero tolerance policy we have towards infringement. d) What is Safcom take on Bitcoin/Blockchain technologies? ANS: If bitcoin gained high traction that I would be in a position to purchase sukuma from the kibanda via bitcoin other operators would come toraise at the expense of the home currency just as we don’t trade in gold andgold is represented in reserve via the currency notes, we would trade inbitcoin represented in Kenya currency.. I don’t see M-Pesa in the Picture pastthe currency loading yet they want you to Lipa Na M-Pesa kokote.. but may be amother thinking.. To answer the question Safaricom is more some reason againstbitcoin and has show this by not supporting bitcoin based startups Stephen, regarding Blockchain; the underlying technology behind BitCoin and other cryptocurrencies promises many interesting opportunities where trust is a premium, consensus desired and privacy a must. The distributed ledger could radically alter transaction flows, potentially eliminating intermediaries and reducing or reassigning costs. Without clear, mainstream support from regulators/authorities, it is difficult to see how BlockChain will deliver its full potential. Safaricom continues to monitor this technology and if supported by regulatory approvals, will consider to implement it where it is feasible. Specifically on BitCoin; I think the use of BitCoin or other cryptocurrencies is a much more complex and possibly riskier proposition. For Safaricom, being a licensed mobile money operator, we are unable to experiment with our customers’ money and ignore the clear direction given by our regulator the Central Bank of Kenya (https://www.centralbank.go.ke/uploads/banking_circulars/2075994161_Banking%…) The use of any unregulated, unmanaged, alternative currencies does not come without significant risks. The brief history of BitCoin is a clear example of this. According to Forbes, the past six years has seen 48% of BitCoin exchanges fail, some with enormous losses for customers. It is likely that the use of cryptocurrencies will, in the future become more stable and receive regulatory approval at which point Safaricom will be a ready adopter. Ahmed Mohamed Maawy I will ask 2 questions as a Solutions Architect myself: 1)- As a solutions developer, Safaricom does not provide its platform openly to allow 3rd party integration as does other service providers. And even if some lucky 3rd party do it, the flexibility to implement the solution to meet a diverse set of needs is quite limiting. Somehow makes a lot of us feel as if the payment solution is a "premium access" product available to specific players. The Safaricom API is not a convenient way out of it. Bootsrapping a solution around the API itself requires dedicated develper(s). For instance, stripe payments makes payment gateway integration part of the process not a separate development process. Where is the guarantee (legally binding) also that I can deploy freely a solution based on your payment platform without it being replicated? Thanks Ahmed. Please see my previous responses regarding our API and the planned redevelopments. In addition, let me know if you would like to take be part of the team to review it before we launch. Walu J @Ahmed, Do you mind clarifying a few things. I take it that you agree that Safcoms APIs are not too open. Particularly the payment solution. I presume that would be the MPESA platform which seems limited or restricted to some chosen few developers. Further you say that solutions built around the MPESA APIs are not scaleable to other domains and you seem to suggest a better option out of this. What would this option be? Are you suggesting that rather than trying to plug into MPESA through APIs, MPESA should be released and sold as a module that developers can plug into just about anything they need to - and pay royalties to Safcom on per use basis? Walu, Please see my previous responses regarding our API and the planned redevelopments. The initial design was not as good as we expected it to be and to be clear it was not designed to be closed or to make it difficult for developers to work with. This is counterintuitive as we would want M-PESA to be embedded in as many services as possible. The redevelopment I have mentioned here is going to smooth out those issues and help it become an easy to use interface that it should be. Ahmed Mohamed Maawy Firstly, M-Pesa is definitely being hailed as a global disruptive innovation. This means one thing only. It needs to act so. My response will be simple. This is where I expected M-Pesa would be today with an open all inclusive model: https://stripe.com/ Ahmed your comment is well noted. Grace Bomu Maybe we should ask the question, what is Safaricom's innovation model? Does it see itself as providing a platform for others to play and (hopefully create solutions) or is Safaricom also a player in the game or a hybrid? I would hope that Safaricom envisions itself providing a space for limitless innovation especially for social good. To arts and culture, I admire the work that Safaricom has done- from the beautiful calendars and adverts to music festivals. I however cringe when there are disputes involving the company and artistes and I hope that the issue of revenue sharing has been resolved. Has it been resolved? I wonder if Safaricom has exploited use of tech and its platforms in this cause. I echo Mildred's plea. You’re right Grace, Safaricom is both an innovator and co-innovates with others. In fact we increasingly describe ourselves as a platform. We see the company as being an enabler of several solutions that can transform lives across a growing number of industries such as the health sector, education, agriculture and financial services. We aim to provide these solutions in partnerships with others – we recognise that we do not have all the answers and these cross-industry pairings can drive more transformation than if each decided to go it alone. So expect more from us on that front. To your question on artists and royalties – this is an issue I take personal interest in. Safaricom has been one of the biggest corporate sponsors of Kenyan arts, having been involved in various music events over the years including Niko Na Safaricom Live, Safaricom Classical Fusion, Groove With Safaricom, Safaricom Youth Orchestra, Safaricom Choir and the Safaricom International Jazz Festival. Out of a desire to see local artists grow and earn from their craft we launched the digital music platform SKIZA in 2009. SKIZA is a ring-back tone service that allows your callers to listen to selected tunes from your favourite artists. The SKIZA platform is run by Safaricom, but the day-to-day management of the content is done by known as Content Service Providers (CSPs) who are licensed by the Communications Authority. For artists to put up their music for sale on SKIZA, they have to go through these providers, who review the content to ensure it meets our guidelines before listing it in our database. As I’m sure many of you are already aware, 2015 and 2016 were a bit challenging for us, as a result of multiple court cases and injunctions that forced us to hold back over KES 152 million in artists’ royalties while we waited for a resolution to the dispute between the CSPs and the Collective Management Organisations (CMOs), which include the Performers’ Rights Society of Kenya, Music Copyright Society of Kenya and Kenya Association of Music Producers. Though the issue was eventually resolved and the monies paid out, what we would like to see is a more unified approach to growing the industry. I could say more, but let me leave it there for now. John Kieti Good afternoon, My take on Safaricom and the innovation ecosystem / community is that although they have evolved slowly, Safaricom has contributed significantly and positively to our collective innovativeness as an economy. That we have moved beyond demanding an API for Mpesa and now we are talking about the API's openness is progress. That Safaricom's Spark Fund has invested in Sendy and other startups is laudable. That Safaricom entered useful partnerships with for likes of iCow, EnezaEducation, and Craft Silicon (Little Cabs), Mledger (acquisition) and many other startups must not be downplayed. That Safaricom gave free bandwidth to iHub for several years and sponsored activities at iLabAfrica is laudable. That said, I would wish Safaricom embraced open innovation and co-entrepreneurship more. For instance it was quite short sighted the way Safaricom flexed its muscle on Kipochi / Kopokopo, and BitPesa / Lipisha Consortium with regard to the BitCoin gateway for M-Pesa top ups and withdrawals. If I were them, I would embrace these startups and others building on block chain technology to further disrupt the Financial Services sector. It does not make sense for Safaricom / Mpesa to embrace the plastic card technology side of FinTech as they are doing with the M-Pesa card while frustrating the block-chain side. By and large let us give credit where its due. Safaricom has truly pushed the limits of innovation to increase value for its shareholders who include our Government. They just need to do more to figure out an ecosystem / collaborative approach to innovation. If they do that, we shall collectively and successfully attack the global marketplace for gains to our national economy. Just my 20 cents. Thank you John, your comments are well noted. With regard to the M-PESA plastic card; we have done research on this and we think it might be useful in some areas of the economy which we plan to explore. We will still continue to innovate and develop around the mobile device as our primary outlet. Ali Hussein Walu Thank you for keeping this conversation going. This in my humble opinion is where Safaricom scores a D- for me. There has been alot of (albeit unsubstantiated) complaints from the Startup Ecosystem of how difficult it is to work with Safaricom when it comes to:- 1. APIs and Integrations with other players especially when it comes to MPesa. There are even cases where people have claimed that Safaricom has acted like a Big Bully. Again unsubstantiated. This is obviously a case of where Safaricom needs to be very cognizant of the role they play in uplifting the Innovation Ecosystem in Kenya and Africa. Did Safaricom hound BitPesa out of Kenya? <http://www.coindesk.com/safaricom-and-bitpesa/> Ali, regarding the API I have given our position in previous responses above and before. The message has come through loud and clear and we are working to fix it. Did Safaricom hound BitPesa out of Kenya? <http://www.coindesk.com/safaricom-and-bitpesa/> Ali, this matter is in court with Safaricom having been sued by Bitpesa and as such I may not be able to say much. I can however say that Safaricom’s decision not to allow encashment of cryptocurrencies through our M-PESA network is based on guidance by the Central Bank of Kenya which we believe applies to all financial institutions. As a CBK licensee we cannot disregard guidance from our Regulator hence our position. (http://www.nation.co.ke/business/CBK-warns-against-use-of-Bitcoin/996-29975… , http://www.theeastafrican.co.ke/business/Central-Bank-of-Kenya-warns-of-Bit… ) 2. Its an accepted fact that working with the MPesa API is not a walk in the park. They need to be take a CrowdSourcing Approach to this. To be fair this has improved tremendously in the last few months. However, I believe there's room for improvement. Ali, regarding the API I have given our position in previous responses above and before. The message has come through loud and clear and we are working to fix it. 3. Regulation. Its a fact of business today that Regulation and Compliance can be a major hindrance to innovation. A case in point is the burgeoning FinTech Space in Nairobi. How can Safaricom help startups navigate this area? 4. What is the long term strategy for MPesa? Kenya is renowned the world over for innovation in this space and we should be grateful for the regulatory space that we developers enjoy in this country compared to others. Having said that the financial services space necessarily has boundaries and compliance requirements given its sensitivity. We have a comprehensive hand holding process for our partners that includes helping them navigate the regulatory landscape. Our Ready Business<http://www.safaricom.co.ke/readybusiness/> initiative seeks to do the same for small businesses across industries. Our long-term strategy for M-PESA is to ensure that it continues to evolve and remain relevant to Kenyans. As you may have noticed, we have started exploring the P2B space. Given that 8 out of ten transactions in Kenya are still made in cash, there’s a lot of room for a number of providers (and us) to grasp the mobile money opportunity. Barrack Otieno Hi Walu, Before the branch closes: 1. Does Safaricom support the TIVET Program or any Village Polytechnics which train most of our Crafts Men upcountry?, would be keen to know what kind of support they extend to this Village Innovation Centres. Best Regards Through the Safaricom Foundation we have provided computers for some youth polytechnics around the country, in partnership with Computers for Schools Kenya. These devices aimed to support their drive around digitalizing learning in youth polytechnics. We are considering exploring more opportunities through our youth platform, Blaze. Timothy Oriedo On innovation; I would wish to know how I can access anonymised cell phone location sensor data platform of all safaricom subscribers that will enable building of a recommendation engine to benefit various industries. Safaricom is sitting on a potential natural resource that if opened up can benefit different industries from transport, security, health care , education, environment etcetra Think of an intelligent service that can inform the traffic department that there is a noticeable surge of cellphone signals approaching town from a particular direction say Limuru -Westlands and the traffic lights proportionally allow more vehicles from that direction to pass through. ...wouldn't it be a step ahead in solving our ever present traffic menace? Timothy, I think you are referring to the potential of big-data that we may have accreted based on customer information. To be clear, access to customer information is controlled by law and under our licence both of which obligate to keep that information confidential. Beyond that I believe you are touching on the use of anonymised data records for development initiatives. This is an area that I believe should be discussed robustly and if viable, relevant legislation passed to enable different organisations with useful data to be able to apply this to different uses while affording the source of this information the necessary legal safeguards. John Kieti With "Mobile" contributing about 11% of South Korea's GDP (read Samsung), it is hard to fto resist the temptation to dream about "Mobile" contributing as much as 20% of Kenya's GDP by 2027. Such a dream appears achievable if Safaricom assumes the role of an anchor and sets itself up for more rapid co-innovation with local entrepreneurs and innovators. Best! Thanks John. This is well noted. ________________________________ Note: All emails sent from Safaricom Limited are subject to Safaricom’s Email Terms & Conditions. Please click here to read the policy. http://www.safaricom.co.ke/images/Downloads/Terms_and_Conditions/safaricom_…

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Press Statement By CA on DMS - rev 1.doc
by Alwala, Rachel 18 Feb '17

18 Feb '17

Hello Listers. Please see the statement from CA regarding the Device Management System that is under deployment. We hope listers shall objectively engage and seek to understand what the regulator is doing in the interest of the public. Media reports on this were misleading, but be rest assured we shall continue to engage all stakeholders so that they can be in full picture. Regards, Rachel

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Attachment request
by Peter Osotsi 18 Feb '17

18 Feb '17

Dear listers, A 4th year student of Engineering (Bachelor of Engineering - Electrical and Communications, Moi University) is seeking attachment that can engage her fully while they are on recess all the way to August 2017. You can contact me for further details on 0721586109, I've attached her resume and the letter from the university. Kind Regards Peter ----------- Don't wait for success; hunt it down like there's no tomorrow.

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Re: [kictanet] [isoc_ke] Govt to start phone tapping in war on counterfeit trade - Daily Nation
by WANGARI KABIRU 18 Feb '17

18 Feb '17

Warm greetings! I try to reconcile this "love-hate relationship with Government". Private companies that are not even Kenyan for our esteemed national laws to apply to them who are providers of solutions used by the public have all this personal information. They may choose to transpose it into data. Use it for data analytics and profit from it, with occasional leakage. Yet the hue and cry and backlash e.g data privacy demands etc is not evidenced as much. Would this mean that they are trusted more, are our friends more or cannot be reached at? Considering the widespread and increased usage of technology/tools, it warrants how to enhance trusted relations with Governments. Because Governments will always perform their function - so how does it look like in the tech age? Blessed day. Regards/Wangari --- Pray God Bless. 2013Wangari circa - "Being of the Light, We are Restored Through Faith in Mind, Body and Spirit; We Manifest The Kingdom of God on Earth". On Friday, 17 February 2017, 11:07, Rapudo Hawi via isoc <isoc(a)lists.my.co.ke> wrote: Listers, It is important to take note that this action has been done for length of time with passage of Terrorism Act among other policy initiatives. The only difference is that now it has reached the public domain. The discussions is how we contain this is founded on the freedoms, rights and liberties for Kenya enshrined within the constitution of Kenya 2010. The question that sets out is the public privacy protected and how can be enhanced without being exposed to the threats of cyber security Rapudo Hawi, Social Development Practitioner, Certified Security Specialist and Design Innovation Expert Telephone: +254 720975498 Twitter: rapudohawi Sykpe: rapudo.hawi Linkedin: www.linkedin.com/in/hawirapudoblog On Fri, Feb 17, 2017 at 10:00 AM, Wambua, Christopher via isoc <isoc(a)lists.my.co.ke> wrote: Listers, There is no dishonesty here Ali. This is a case of blatant misrepresentation which we shall be addressing shortly. As I indicated earlier through this list, the DMS is not intrusive and therefore does not infringe on the privacy of mobile telecommunications users. We shall be sharing a comprehensive statement on the system shortly. Best regards | Christopher Wambua | | Ag. Director/Consumer and Public Affairs | Consumer and Public Affairs | | | | | Tel: +254 20 4242000/209Mobile: +254 703 042209/ +254 730172209 | | P.O. Box 14448 Nairobi 00800 | | | | wambua(a)ca.go.ke Communications Authority of Kenya ca_kenya www.ca.go.ke | | | | Disclaimer: This email and any files transmitted with it are confidential and intended solely for the use by the individual(s) or entity to whom?it is addressed to. If you are not the intended recipient, you are notified that disclosing, copying, distributing or taking any action ?in reliance on the contents of this information is strictly prohibited. Additionally, if you have received this email in error please notify the sender ?immediately by a reply e-mail. | | | From: kictanet <kictanet-bounces+wambua=ca. go.ke(a)lists.kictanet.or.ke> on behalf of KICTAnet Discussions <kictanet(a)lists.kictanet.or.ke > Reply-To: KICTAnet Discussions <kictanet(a)lists.kictanet.or.ke > Date: Friday, February 17, 2017 at 9:49 AM To: Christoper Wambua <wambua(a)ca.go.ke> Cc: Ali Hussein <ali(a)hussein.me.ke>, ISOC Kenya Chapter <isoc(a)lists.my.co.ke>, KICTAnet Discussions <kictanet(a)lists.kictanet.or.ke > Subject: Re: [kictanet] [isoc_ke] Govt to start phone tapping in war on counterfeit trade - Daily Nation What actually shocks me is the dishonesty of all this. We had engaged CA a few weeks ago and the denials were clear... CA, please help us understand this... Ali HusseinPrincipalHussein & Associates+254 0713 601113 Twitter: @AliHKassimSkype: abu-jomoLinkedIn: http://ke.linkedin. com/in/alihkassim "We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle Sent from my iPad On 17 Feb 2017, at 9:27 AM, Grace B <nmutungu(a)gmail.com> wrote: But on what legal basis is the phone tapping being done? The closest connection I can see to the issue of counterfeit devices is the Type Approval Regulations, 2010. If this is the basis, how can subsidiary legislation be used to limit a right like privacy? Could CA clarify on what basis this is happening??? On 16 Feb 2017 8:02 p.m., "Ali Hussein via isoc" <isoc(a)lists.my.co.ke> wrote: Listers >From Tuesday, the government wants to be allowed to listen to your calls, read your texts and review your mobile money transactions.The government, through the Communications Authority of Kenya, has ordered mobile phone companies to allow it to tap their computers.Read on:-http://www.nation.co.ke/news/G overnment-likely-to-start-phon e-tapping/1056-3816372-m5vnfx/ index.html Ali HusseinPrincipalHussein & Associates+254 0713 601113 Twitter: @AliHKassimSkype: abu-jomoLinkedIn: http://ke.linkedin.c om/in/alihkassim "We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle Sent from my iPad ______________________________ _________________ isoc mailing list isoc(a)lists.my.co.ke http://lists.my.co.ke/cgi-bin/ mailman/listinfo/isoc ______________________________ _________________ isoc mailing list isoc(a)lists.my.co.ke http://lists.my.co.ke/cgi-bin/ mailman/listinfo/isoc _______________________________________________ isoc mailing list isoc(a)lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/isoc

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IoT - Banned In Germany: Kids' Doll Is Labeled An Espionage Device
by WANGARI KABIRU 18 Feb '17

18 Feb '17

Warm greetings! Keeping with the drift as per article below, while deflecting a bit, what is Kenya's IoT stand? Alwala Rachel &Wambua Christopher perhaps you may enlighten. PS: For the speak to the telcos discussion;Q: Are simcards and the phones and masts or other gadgets (especially the special offer ones) IoTed?If so why? If not why not? Is it expected? What is the consumer information? What is the consumer option? Opt-out or it means being locked out? Have a blessed day. Regards/Wangari --- Pray God Bless. 2013Wangari circa - "Being of the Light, We are Restored Through Faith in Mind, Body and Spirit; We Manifest The Kingdom of God on Earth". On Saturday, 18 February 2017, 0:31, Alex Gakuru via isoc <isoc(a)lists.my.co.ke> wrote: Or let's just spy on kids? http://www.npr.org/sections/thetwo-way/2017/02/17/515775874/banned-in-germa… Banned In Germany: Kids' Doll Is Labeled An Espionage Device February 17, 201711:51 AM ET On Fri, Feb 17, 2017 at 11:38 PM, Alex Gakuru <gakuru(a)gmail.com> wrote: What the heck? Here's a bonus reference for your enjoyment: The UK government seems to be attempting to significantly deepen its potential surveillance access. https://www.theregister.co.uk/ 2017/02/17/linx_snoopers_charg er_gagging_order/ On Fri, Feb 17, 2017 at 11:11 PM, Alex Gakuru <gakuru(a)gmail.com> wrote: Some myopic viewsthrough shallow news coverage often peddled by sponsored interestssleeper agents often masquerading as innocent, kind andpublic-interest caring souls can be quite irritating more than. mitigating which hereinshall embark on offering evidence as to why we all need to rise up inarms against privacy violation in Kenya. There comes a time whenfighting and shooting straight between the eyes is our civic duty farfrom the luxury of administering it sugar coated. YES!! So the Kenyan‘government is to start phone tapping in war on counterfeit’ –Its so how scaring! They will listen to all our calls, read our SMSand review al our mobile money transactions. Now about to faint,damn! Thank heavens for 40 per cent UK Vodafone-owned Safaricom forexpressing concerns on imminent privacy violation by snoopy Kenyangovernment. What would have become of us without this gallant publicprivacy caring mobile operator, never mind their Mobitelea founderssecret (or was it ‘privacy’) history? Anyway, who cares –sometimes it never hurts to obfuscate secrecy with privacy to achievethose greater benefits.Oh! by the way, notforgetting that the new competition rules drawn by the CommunicationsAuthority were cooked up solely to hurt this our precioustelecommunications private monopoly and therefore our collective furyat the regulator must send a very strong signal to any jealous personwhom dares attack their hard-earned success from years of investmenton innovative products and services. Needless to say, our local babyof UK-domiciled Vodafone Group last year boasted assets worth £133.7(KShs 17.3 trillion) total equity of £65.88 billion ( Kshs 8.5trillion) and annual revenue of £40.97 (Kshs 5.3 trillion) makingmockery of Kenya’s 2016/2017 total expenditure of Kshs 2.05trillion, or in other words, our entire national budget is no morethan just a fraction of the net worth of mighty Vodafone value.What a digressionfrom the original privacy discourse, when all aware that the Britishgovernment stands accused of breaking the law by forcing telecoms andinternet providers to retain records of phone calls, texts andinternet usage, months after Europe's highest court said that suchdata retention breaches citizens' fundamental right to privacycontrary to Data Retention (EC Direction) Act of 2009. But at this pointengage selective amnesia and choose to forget Hon. Edward Snowden’srevelation of the ‘Five Eyes’ surveillance programme comprisingAustrlia, Canada, New Zealand, United Kingdom and United States –because you see? It’s easier to punch at weak Kenya governmentalleged snooping while steering off the unberably crazy internationalsurveillance arrangements considering that, what the heck, even civilsociety gets donor funding from those rich countries so it helps notto bite the hand that feeds us. OK, agree we all keep it local not toantagonise the sleeping dog – it could wake up and bite us. Which compels a move on to another issue.Facebooks users are'Dumb Fucks', or so admitted Facebook CEO as he mocked early Facebookusers for trusting him with their personal information. "Theytrust me — dumb fucks," says Zuckerberg in one of the instantmessages, firstpublished by former Valleywag Nicholas Carlson at Silicon AlleyInsider. But forgive him since he thinks he’s grown and learned alot. What about Google,Microsoft, Apple, ad infinitum – all US firms we are all very finetrusting with our very, very very personal data? Does US have therights to all your Google & FB data? Find out here. And did you know The Trade In Services Agreement (TISA / TiSA),currently being negotiated among 50 countries, if passed would: - prohibit regulations on the financial industry; - eliminate laws to safeguard online or digital privacy; - render illegal any 'buy local' rules at any level of government; - effectively dismantle any public advantages to be derived from state-owned enterprises; and - eliminate net neutrality. Shocking information here.OK, this is notgoing as initially wanted, because the bigger fear out there isunberable. And therefore, I shall revert to my original plan ofpraising our local wonderful privacy champion Safaricom airing worryover fake mobile monitoring plan by snoopy GoK through CommunicationsAuthority of Kenyafor I don’t care what happens out there in the global arena.Choosing to adopt the phrase, ‘what you don’t know cannot hurtyou.’ Indeed, 'Free is a Lie' –Aral Balkan If you doubt my strong evidence do contact the source references cited. addios Gakuru On Fri, Feb 17, 2017 at 11:24 AM, Barrack Otieno via isoc <isoc(a)lists.my.co.ke> wrote: Rapudo,I thought so too. Looking forwad to the clarification by the Communications Authority.RegardsOn Feb 17, 2017 11:08 AM, "Rapudo Hawi via isoc" <isoc(a)lists.my.co.ke> wrote: Listers, It is important to take note that this action has been done for length of time with passage of Terrorism Act among other policy initiatives. The only difference is that now it has reached the public domain. The discussions is how we contain this is founded on the freedoms, rights and liberties for Kenya enshrined within the constitution of Kenya 2010. The question that sets out is the public privacy protected and how can be enhanced without being exposed to the threats of cyber security Rapudo Hawi, Social Development Practitioner, Certified Security Specialist and Design Innovation Expert Telephone: +254 720975498 Twitter: rapudohawi Sykpe: rapudo.hawi Linkedin: www.linkedin.com/in/hawirapudo blog On Fri, Feb 17, 2017 at 10:00 AM, Wambua, Christopher via isoc <isoc(a)lists.my.co.ke> wrote: Listers, There is no dishonesty here Ali. This is a case of blatant misrepresentation which we shall be addressing shortly. As I indicated earlier through this list, the DMS is not intrusive and therefore does not infringe on the privacy of mobile telecommunications users. We shall be sharing a comprehensive statement on the system shortly. Best regards | Christopher Wambua | | Ag. Director/Consumer and Public Affairs | Consumer and Public Affairs | | | | | Tel: +254 20 4242000/209Mobile: +254 703 042209/ +254 730172209 | | P.O. Box 14448 Nairobi 00800 | | | | wambua(a)ca.go.ke Communications Authority of Kenya ca_kenya www.ca.go.ke | | | | Disclaimer: This email and any files transmitted with it are confidential and intended solely for the use by the individual(s) or entity to whom?it is addressed to. If you are not the intended recipient, you are notified that disclosing, copying, distributing or taking any action ?in reliance on the contents of this information is strictly prohibited. Additionally, if you have received this email in error please notify the sender ?immediately by a reply e-mail. | | | From: kictanet <kictanet-bounces+wambua=ca.go .ke(a)lists.kictanet.or.ke> on behalf of KICTAnet Discussions <kictanet(a)lists.kictanet.or.ke > Reply-To: KICTAnet Discussions <kictanet(a)lists.kictanet.or.ke > Date: Friday, February 17, 2017 at 9:49 AM To: Christoper Wambua <wambua(a)ca.go.ke> Cc: Ali Hussein <ali(a)hussein.me.ke>, ISOC Kenya Chapter <isoc(a)lists.my.co.ke>, KICTAnet Discussions <kictanet(a)lists.kictanet.or.ke > Subject: Re: [kictanet] [isoc_ke] Govt to start phone tapping in war on counterfeit trade - Daily Nation What actually shocks me is the dishonesty of all this. We had engaged CA a few weeks ago and the denials were clear... CA, please help us understand this... Ali HusseinPrincipalHussein & Associates+254 0713 601113 Twitter: @AliHKassimSkype: abu-jomoLinkedIn: http://ke.linkedin.c om/in/alihkassim "We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle Sent from my iPad On 17 Feb 2017, at 9:27 AM, Grace B <nmutungu(a)gmail.com> wrote: But on what legal basis is the phone tapping being done? The closest connection I can see to the issue of counterfeit devices is the Type Approval Regulations, 2010. If this is the basis, how can subsidiary legislation be used to limit a right like privacy? Could CA clarify on what basis this is happening??? On 16 Feb 2017 8:02 p.m., "Ali Hussein via isoc" <isoc(a)lists.my.co.ke> wrote: Listers >From Tuesday, the government wants to be allowed to listen to your calls, read your texts and review your mobile money transactions.The government, through the Communications Authority of Kenya, has ordered mobile phone companies to allow it to tap their computers.Read on:-http://www.nation.co.ke/news/G overnment-likely-to-start-phon e-tapping/1056-3816372-m5vnfx/ index.html Ali HusseinPrincipalHussein & Associates+254 0713 601113 Twitter: @AliHKassimSkype: abu-jomoLinkedIn: http://ke.linkedin.c om/in/alihkassim "We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle Sent from my iPad ______________________________ _________________ isoc mailing list isoc(a)lists.my.co.ke http://lists.my.co.ke/cgi-bin/ mailman/listinfo/isoc ______________________________ _________________ isoc mailing list isoc(a)lists.my.co.ke http://lists.my.co.ke/cgi-bin/ mailman/listinfo/isoc ______________________________ _________________ isoc mailing list isoc(a)lists.my.co.ke http://lists.my.co.ke/cgi-bin/ mailman/listinfo/isoc ______________________________ _________________ isoc mailing list isoc(a)lists.my.co.ke http://lists.my.co.ke/cgi-bin/ mailman/listinfo/isoc _______________________________________________ isoc mailing list isoc(a)lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/isoc

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Microsoft and KPMG Partner for Blockchain Nodes - WinBuzzer
by Ali Hussein 18 Feb '17

18 Feb '17

Listers An interesting development. Microsoft and KPMG International announced today a new collaboration through the launch of Blockchain Nodes. The companies revealed the first workspaces will be located in Frankfurt and Singapore. A further location will be opened in New York. In a joint press release, Microsoft and KPMG say the partnership allows start-ups to move securely to cloud storage. Adoption of blockchain allows developers to create applications suited to real world processes. https://winbuzzer.com/2017/02/15/microsoft-kpmg-partner-blockchain-nodes-xc… From various fora we have heard Nyimbi, an Advisor with the MOICT tell audiences about the MOICT initiatives in BlockChain. I would like to invite the Ministry to give us a detailed backgrounder and the initiatives they are embarking on in the BlockChain space so that the industry/community can also plug in.. Ali Hussein Principal Hussein & Associates +254 0713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim "We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle Sent from my iPad

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Re: [kictanet] Press Statement By CA on DMS - rev 1.doc
by Sidney Ochieng 17 Feb '17

17 Feb '17

Thanks for the clarifications. It's not lost on me that the devices described could be used to shut down phones at the whim of the CA. So who decides what the whitelist mentioned has? And just how quickly can that list be updated? Where exactly are these devices installed? I worry about these devices being used to turn off mobile services in parts of the country... On 17 Feb 2017 20:06, "Alwala, Rachel via kictanet" < kictanet(a)lists.kictanet.or.ke> wrote: Hello Listers. Please see the statement from CA regarding the Device Management System that is under deployment. We hope listers shall objectively engage and seek to understand what the regulator is doing in the interest of the public. Media reports on this were misleading, but be rest assured we shall continue to engage all stakeholders so that they can be in full picture. Regards, Rachel _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/sidney.ochieng%40gmail.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.

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Govt to start phone tapping in war on counterfeit trade - Daily Nation
by Ali Hussein 17 Feb '17

17 Feb '17

Listers From Tuesday, the government wants to be allowed to listen to your calls, read your texts and review your mobile money transactions. The government, through the Communications Authority of Kenya, has ordered mobile phone companies to allow it to tap their computers. Read on:- http://www.nation.co.ke/news/Government-likely-to-start-phone-tapping/1056-… Ali Hussein Principal Hussein & Associates +254 0713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim "We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle Sent from my iPad

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Fwd:Deloitte Annual Graduate Recruitment 2017
by Gakiria 17 Feb '17

17 Feb '17

Kenya | Human Resources | 17 February 2017 *Annual Graduate Recruitment 2017 * Making an Impact Dear All, The Annual Graduate Recruitment (AGR) drive season is here with us again. We will be running the AGR 2017 campaign on the following social media platforms: *Twitter, Facebook, LinkedIn* and *WhatsApp*. We encourage you to retweet, like, share and comment to create more awareness about the recruitment. · Twitter Account *@DeloitteKenya* and the hashtag *#Work4DeloitteEA* · Facebook page *Deloitte East Africa* <https://www.facebook.com/pages/Deloitte-East-Africa/187023008014678> · LinkedIn page *Deloitte East Africa* <http://ke.linkedin.com/pub/deloitte-east-africa-dea/40/898/991> We have also attached an e-card, which you can send to your contacts to encourage them to apply. Applications will be received online between *1 March 2017* and *31 March 2017. * Regards, *Human Resources* <https://www.facebook.com/DeloitteEastAfrica/> <https://twitter.com/DeloitteKenya> <https://www.linkedin.com/company/deloitte-east-africa> <https://www.yammer.com/deloitte.com/> <https://www2.deloitte.com/global/en/get-connected/contact-us.html?icid=bott…> [image: email-template-spacer] Deloitte Place Waiyaki Way, Muthangari P. O. Box 40092 - GPO 00100 Nairobi, Kenya Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see *www.deloitte.com/about <http://www.deloitte.com/about>* for a more detailed description of DTTL and its member firms. © 2017 Deloitte & Touche *Disclaimer:* *Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee, and its network of member firms, each of which is a legally separate and independent entity. Please see www.deloitte.com/about <http://www.deloitte.com/about> for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms.*

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Re: [kictanet] [isoc_ke] Govt to start phone tapping in war on counterfeit trade - Daily Nation
by Barrack Otieno 17 Feb '17

17 Feb '17

Rapudo, I thought so too. Looking forwad to the clarification by the Communications Authority. Regards On Feb 17, 2017 11:08 AM, "Rapudo Hawi via isoc" <isoc(a)lists.my.co.ke> wrote: > Listers, > > It is important to take note that this action has been done for length of > time with passage of Terrorism Act among other policy initiatives. The only > difference is that now it has reached the public domain. The discussions is > how we contain this is founded on the freedoms, rights and liberties for > Kenya enshrined within the constitution of Kenya 2010. > > The question that sets out is the public privacy protected and how can be > enhanced without being exposed to the threats of cyber security > > Rapudo Hawi, Social Development Practitioner, > > Certified Security Specialist and Design Innovation Expert > > *Telephone:* +254 720975498 <0720%20975498> > > *Twitter:* rapudohawi > > *Sykpe:* rapudo.hawi > > *Linkedin: *www.linkedin.com/in/hawirapudoblog > > > > > > On Fri, Feb 17, 2017 at 10:00 AM, Wambua, Christopher via isoc < > isoc(a)lists.my.co.ke> wrote: > >> Listers, >> >> There is no dishonesty here Ali. This is a case of blatant >> misrepresentation which we shall be addressing shortly. As I indicated >> earlier through this list, the DMS is not intrusive and therefore does not >> infringe on the privacy of mobile telecommunications users. We shall be >> sharing a comprehensive statement on the system shortly. >> >> Best regards >> >> *Christopher Wambua* >> >> Ag. Director/Consumer and Public Affairs | Consumer and Public Affairs >> >> >> >> Tel: +254 20 4242000 <020%204242000>/209 >> >> Mobile: +254 703 042209 <0703%20042209>/ >> >> +254 730172209 <0730%20172209> >> >> P.O. Box 14448 Nairobi 00800 >> >> >> >> wambua(a)ca.go.ke Communications Authority of Kenya >> <https://www.facebook.com/CAOKenya?ref=hl> ca_kenya >> <https://twitter.com/CA_Kenya>www.ca.go.ke <http://www.ca.go.ke/> >> >> *Disclaimer:* This email and any files transmitted with it are >> confidential and intended solely for the use by the individual(s) or entity >> to whom?it is addressed to. If you are not the intended recipient, you are >> notified that disclosing, copying, distributing or taking any action ?in >> reliance on the contents of this information is strictly prohibited. >> Additionally, if you have received this email in error please notify the >> sender ?immediately by a reply e-mail. >> >> >> From: kictanet <kictanet-bounces+wambua=ca.go.ke(a)lists.kictanet.or.ke> >> on behalf of KICTAnet Discussions <kictanet(a)lists.kictanet.or.ke> >> Reply-To: KICTAnet Discussions <kictanet(a)lists.kictanet.or.ke> >> Date: Friday, February 17, 2017 at 9:49 AM >> To: Christoper Wambua <wambua(a)ca.go.ke> >> Cc: Ali Hussein <ali(a)hussein.me.ke>, ISOC Kenya Chapter < >> isoc(a)lists.my.co.ke>, KICTAnet Discussions <kictanet(a)lists.kictanet.or.ke >> > >> Subject: Re: [kictanet] [isoc_ke] Govt to start phone tapping in war on >> counterfeit trade - Daily Nation >> >> What actually shocks me is the dishonesty of all this. We had engaged CA >> a few weeks ago and the denials were clear... >> >> CA, please help us understand this... >> >> *Ali Hussein* >> *Principal* >> *Hussein & Associates* >> +254 0713 601113 <0713%20601113> >> >> Twitter: @AliHKassim >> >> Skype: abu-jomo >> >> LinkedIn: http://ke.linkedin.com/in/alihkassim >> >> "We are what we repeatedly do. Excellence, therefore, is not an act but a >> habit." ~ Aristotle >> >> >> Sent from my iPad >> >> On 17 Feb 2017, at 9:27 AM, Grace B <nmutungu(a)gmail.com> wrote: >> >> But on what legal basis is the phone tapping being done? >> The closest connection I can see to the issue of counterfeit devices is >> the Type Approval Regulations, 2010. >> If this is the basis, how can subsidiary legislation be used to limit a >> right like privacy? >> Could CA clarify on what basis this is happening??? >> On 16 Feb 2017 8:02 p.m., "Ali Hussein via isoc" <isoc(a)lists.my.co.ke> >> wrote: >> >>> Listers >>> >>> From Tuesday, the government wants to be allowed to listen to your >>> calls, read your texts and review your mobile money transactions. >>> >>> The government, through the Communications Authority of Kenya, has >>> ordered mobile phone companies to allow it to tap their computers. >>> >>> Read on:- >>> http://www.nation.co.ke/news/Government-likely-to-start-phon >>> e-tapping/1056-3816372-m5vnfx/index.html >>> >>> *Ali Hussein* >>> *Principal* >>> *Hussein & Associates* >>> +254 0713 601113 <+254%20713%20601113> >>> >>> Twitter: @AliHKassim >>> >>> Skype: abu-jomo >>> >>> LinkedIn: http://ke.linkedin.com/in/alihkassim >>> >>> "We are what we repeatedly do. Excellence, therefore, is not an act but >>> a habit." ~ Aristotle >>> >>> >>> Sent from my iPad >>> >>> _______________________________________________ >>> isoc mailing list >>> isoc(a)lists.my.co.ke >>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/isoc >>> >> >> _______________________________________________ >> isoc mailing list >> isoc(a)lists.my.co.ke >> http://lists.my.co.ke/cgi-bin/mailman/listinfo/isoc >> > > > _______________________________________________ > isoc mailing list > isoc(a)lists.my.co.ke > http://lists.my.co.ke/cgi-bin/mailman/listinfo/isoc >

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What the heck, CA?
by Nanjira Sambuli 17 Feb '17

17 Feb '17

http://www.nation.co.ke/news/Government-likely-to-start-phone-tapping/1056-… Regards, Nanjira. Sent on the move.

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“Talk to Safaricom” Responses to Day 1 Questions - Request to USF/CA and Telcos
by Ali Hussein 17 Feb '17

17 Feb '17

Dear Rachel Further to Steve's response on the issue of USF utilization and collaboration with Telcos I have some queries:- According to Steve, and I quote:- *1. * *As the largest contributors to the USF Fund, telecommunication service providers including Safaricom do not have a say as to how the funds are utilised – yet we have the best information as to the constraints that impede rollout of network in marginal areas and the subsidy from the USF facilitates in closing the capital challenge.* *In fact, telecommunications providers had requested for representation in the USAC and had received promises that this would be done, but unfortunately the council does not have any operator representation.* *End quote.* It would be great for us to understand the rationale against providing the Telcos representation on the USAC. I would also like to request the community to be made to understand why the fund is still under-utilised. As per your last responses on the list you mentioned that out of 4.8b the fund had only utilised 1.5b? yet large swathes of counties are still going without 3G connectivity or in some cases no connectivity at all. 2. With the support of the Telcos could we map out using InfoGraphics the areas that need most attention in the country? *Ali Hussein* *Principal* *Hussein & Associates* Tel: +254 713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim <http://ke.linkedin.com/in/alihkassim> 13th Floor , Delta Towers, Oracle Wing, Chiromo Road, Westlands, Nairobi, Kenya. Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with.

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Ensure that Kenya, is getting a fair deal
by S.M. Muraya 16 Feb '17

16 Feb '17

Bureaucrats favor big/fat contracts & "establishments" ... innovators favor creativity. http://www.nation.co.ke/news/kenyas-Sh43-billion-US-arms-deal-at-risk/1056-… IOMAX, a company based in the congressman's own district, can deliver to Kenya a more appropriate and proven type of aircraft for $283 million less than L-3's price, Mr Budd said. “We need to ensure that Kenya, a long-time ally, is getting a fair deal, and that veteran-owned small businesses in our state aren’t getting shut out of competition because of government favouritism towards giant contractors,” the congressman declared.

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Safaricom complies with CAK order on M-Pesa fees disclosure
by Grace Githaiga 16 Feb '17

16 Feb '17

Safaricom has started notifying M-Pesa users transaction costs charged for cash transfers and bill payments in compliance with a Competition Authority of Kenya directive. The company yesterday began disclosing M-Pesa fees after the completion of transactions. Customers who use M-Pesa to pay a bill or transfer cash are now informed of the fees associated with the transaction in an SMS. http://www.businessdailyafrica.com/Corporate-News/539550-3813840-fmwl0t/ind… Best regards Githaiga, Grace Co-Convenor Kenya ICT Action Network (KICTANet) Twitter:@ggithaiga Tel: 254722701495 Skype: gracegithaiga Alternate email: ggithaiga(a)hotmail.com Linkedin: https://www.linkedin.com/in/gracegithaiga www.kictanet.or.ke "Change only happens when ordinary people get involved, get engaged and come together to demand it. I am asking you to believe. Not in my ability to bring about change – but in yours"---Barrack Obama.

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AFNOG in Nairobi this May 2017
by Dorcas Muthoni 16 Feb '17

16 Feb '17

Are familiar with www.afnog.org? This is a forum to get really good technical skills in many areas. The workshops are coming to Nairobi in May. I have seen massive career growth for women who have gone through AfNOG. The AfNOG Workshop, deadline has passed. However we have special link as below which will expire in a few days. Great if you can submit by tomorrow as evaluation is ongoing. https://afnog.org/applications/ext_online_application_en.php Kindly fill the form fully and submit. In the financial section please provide only the figure without the dollar sign $.

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Digital Security Training: Call for applications
by Liz Orembo 16 Feb '17

16 Feb '17

Greetings listers, KICTANet in partnership with Global Partners Digital is pleased to announce an open call for participation in a one day digital security training scheduled for 3rd March 2017. We are particularly interested in participation from the civil society, bloggers and journalists. *About the training* This training is informed by incidents of online harassment of activists, journalists and bloggers, and coming at a time when the Kenyan social media environment is polarized largely due to the upcoming general elections. This training will increase participants’ knowledge in such areas as: · Identification and evaluation of online risks, · Response to digital security incidents, · Legal and ethical environments along online expression. To apply, please *SEND YOUR EMAIL TO info(a)kictanet.or.ke <info(a)kictanet.or.ke>; *with details of your name, work and expressing why you would like to participate in this training. The *deadline to submit expressions of interest is 24th Feb 2017.* If you have any questions, do not hesitate to get in touch with Liz Orembo (lizorembo(a)kictanet.or.ke <lizorembo(a)gmail.com>) -- Best regards. Liz. PGP ID: 0x1F3488BF

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Africa - delegated!
by Mark Elkins 16 Feb '17

16 Feb '17

FYI - africa - safe and secure (validating from the root and DNSSEC Signed). # dig @::1 +dnssec +multiline africa soa ; <<>> DiG 9.11.0-P2 <<>> @::1 +dnssec +multiline africa soa ; (1 server found) ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 52213 ;; flags: qr rd ra ad; QUERY: 1, ANSWER: 2, AUTHORITY: 4, ADDITIONAL: 4 ;; OPT PSEUDOSECTION: ; EDNS: version: 0, flags: do; udp: 4096 ; COOKIE: 6dcba3ed600a97bd6f7a1e7858a475f8bd4dc44a8b6fb28e (good) ;; QUESTION SECTION: ;africa. IN SOA ;; ANSWER SECTION: africa. 3555 IN SOA zone-ds.registry.net.za. support.registry.net.za. ( 2017021505 ; serial 21600 ; refresh (6 hours) 7200 ; retry (2 hours) 1814400 ; expire (3 weeks) 3600 ; minimum (1 hour) ) africa. 3555 IN RRSIG SOA 8 1 3600 ( 20170301062014 20170214220103 21019 africa. RoQQCCDdh6QTEPkjHjfUZjRUlUgPiRdw0zjjteu/0Rgv 7PGHWfhM7CNLjtOHvtyLMdfS9NXyN6WJ1iqrXnC8A/rC sQeNbCnvK1EjjYwOZ+up4Erom7ChxioYP24zSXxpL1Tb jAyrX1ef7O9tX4VQlhJRmF//Z3iK43Oe7skAiUc= ) ;; AUTHORITY SECTION: africa. 86391 IN NS ns1.coza.net.za. africa. 86391 IN NS ns.coza.net.za. africa. 86391 IN NS coza1.dnsnode.net. africa. 86391 IN RRSIG NS 8 1 86400 ( 20170219184438 20170205084603 21019 africa. O+KYJxnFhZoa2iOmnK1BhpxTuse4GoJeKbV0tPbZ4jrA suzgzFqNTzyYxgTraZlXoyRDeUNATeQfsPiVP5A53lz7 JJxDxn5126EYDIrRM38OM6SZrf3ZKHawvDFjYKT2O5Ab sBEy00zp3dzQ7N5lq591ExrYvf9kwPMImHt1MnQ= ) ;; ADDITIONAL SECTION: ns.coza.net.za. 172754 IN A 206.223.136.200 ns1.coza.net.za. 172754 IN A 66.135.62.20 coza1.dnsnode.net. 172754 IN A 194.146.106.74 -- Mark James ELKINS - Posix Systems - (South) Africa mje(a)posix.co.za Tel: +27.128070590 Cell: +27.826010496 For fast, reliable, low cost Internet in ZA: https://ftth.posix.co.za

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Re: [kictanet] "Talk to Safaricom" Responses to Day 2 Questions
by Timothy- Coach- Oriedo 16 Feb '17

16 Feb '17

Thank you Steve for the Granular responses. Its enlightening and am learning new information including the safaricom.co.ke page being a freemium service. Which is an encouraging observation especially considering the issue of net neutrality and universal access of basic Internet services. Its indeed possible to provide free Internet services to segments of our communities for a valid cause. Good day. Timothy Oriedo about.me/Timoriedo On 15 Feb 2017 7:46 pm, "Walubengo J via kictanet" < kictanet(a)lists.kictanet.or.ke> wrote: Thnx Steve, As comprehensive as usual. Listers, feel free to chambua/ask for further clarifications. walu. ------------------------------ *From:* Stephen Chege via kictanet <kictanet(a)lists.kictanet.or.ke> *To:* jwalu(a)yahoo.com *Cc:* Stephen Chege <SChege(a)Safaricom.co.ke> *Sent:* Wednesday, February 15, 2017 5:56 PM *Subject:* [kictanet] "Talk to Safaricom" Responses to Day 2 Questions Dear all Below are the responses to Day 2 Questions. We are picking up the supplementary questions and will respond to them. regards Steve *Talk-2-Safaricom, Day 2 (Tuesday 7th Feb)- Competition Issues* *Guideline*: Share your perspective as to whether or not Safaricom is dominant in the following sub-sectors and whether some intervention is required from the regulator. The current data from CA <http://www.ca.go.ke/images/downloads/STATISTICS/Sector%20Statistics%20Repor…> (Q1, 2016-17) could be a useful guideline for the dominance debate. It gives Safcom the following market share - a) Mobile Subscribers (69% of all subscribers, closest rival17.5%) ‘; b) Voice Traffic (76% of voice traffic, closest rival 13.8%) c) Data/Internet Subsector, (63.2% of mobile internet subscriptions, closest rival 21%) d) Mobile Money Transactions ( 81% of all mobile money transactions, closes rival 16%) I am sure we cannot ask or blame Safaricom for what it may consider a successful state of affairs :-) So please share your perspective as to whether or not Safaricom is dominant in the following sub-sectors and whether or not some intervention is required from the regulator in as far as making the market more competitive. Floor is open. *Questions+Comments from Discussions:* *Ali Hussein* *@Walu What strategic purpose would splitting Safaricom have on their business? I'm fundamentally opposed to government imposed splits. Let's look at one of the most famous splits:- Standard Oil in the US. It was split into 34 companies by the justice department. The most prominent of these were Exxon, Mobil and Chevron. Many years later through 'Mergers and Acquisitions' the original company is now more or less back as ExxonMobil, whose CEO has incidentally been appointed by The Donald to be Secretary of State. **https://en.m.wikipedia.org/wiki/Standard_Oil <https://en.m.wikipedia.org/wiki/Standard_Oil>** Having said that I think Mpesa remaining in Safaricom is stunting it's growth. But then that's their prerogative not anybody else's. I keep on saying that someone out there is quietly plotting to eat Safaricom's lunch. If they snooze.* Ali, Walu we cannot speculate as to what action will be proposed against Safaricom. However we take the very strong view that competition in our sector should not be viewed only from the perspective of the so called smaller players. Questions should be asked how the situation came to be given that two of the current players were licensed at practically the same time. Specifically, the issue of investment in infrastructure should be examined in detail. Regulatory intervention should not be used to reward failure to invest. Also Ali correctly states, we also have to keep investing and innovating or else we shall soon be someone’s lunch. Also, the World Bank’s Global Economic Prospects Report <http://pubdocs.worldbank.org/en/842861463605615468/Global-Economic-Prospect…> (2016) notes, if Kenya’s economy wants to continue to grow at a ‘robust’ pace, empowering the mobile and technology sectors is critical as they provide the critical infrastructure needed for growth. *Barrack Otieno* *Many thanks for your email, i applaud Safaricom for its aggressive and smart approach that has made it a leader. My question will be focused on connecting the unconnected. * *Is there an effort to tailor make the customer service platform to include other local languages say, Luhya, Luo or Maa?, i think this will encourage more citizens who traditionally dont speak English and or Swahili to embrace telecommunications and or related services. * Good question Barrack, - we undertake a lot of investment in people and systems to ensure that all our customers are able to get service from our Call Centre in their preferred language. We have local dialect speakers in our Customer Centres and our Retail touch points who can serve all Kenyans in the event that they are not conversant with Kiswahili or English. So this is well covered. In fact our concern now is Chinese speakers! We have noted a significant number of calls from these customers. *2) What is Safaricoms experience with Mshwari - payments , defaults in light of the challenging economic times ?, i am sure this will be an indicator of the health of the economy. * M-Shwari is a CBA product that is delivered via the Safaricom platform. According to CBA, less than 2% of borrowers default on their repayments. M-Shwari leverages the ubiquity of mobile devices, Safaricom’s M-PESA and partnership with CBA to enable Kenyans operate and maintain a bank account through their mobile device. This service is quite successful, and in every single minute our two partners (CBA and KCB) process two loans every second on both their M-Shwari and KCB-M-PESA products. *Secondly i am curious to know the mechanism that is in place to refund people who might have money on Mpesa or Mshwari and pass on yet their relatives don't claim the money. * Our policy is that the M-PESA and M-Shwari balances are maintained in the individual’s accounts until they are claimed by their personal representatives or executors of their Will. To make a claim, such representatives or executors are required to present Letters of Administration or a Grant of Probate issued by a Court and complete the relevant claim forms available at any of our retail shops countrywide. The money is then paid to them. If this money is not claimed within two years, then the law requires us to remit the balances in those accounts to the Unclaimed Financial Assets Authority. *3) On the data front , can we have a status update of the Safaricom Fibre to the Home Project?, which areas have been covered?, which areas have not been covered, any challenges the company has faced from the citizens, county governments and regulators. Regards* We have just launched this project which complements our strategy to provide our customers end-to-end connectivity whether they are on-the-go or at home. So far we have fibre installed next to 20,000 homes to date meaning it will be easy to connect these residential areas to high speed fixed data. This is an ongoing effort which we see as our next strategic area for development. A lot of the concerns from citizens is the troublesome excavation works where the fibre is buried. We deal with these by ensuring our contractors restore the excavated areas back to the previous condition. With County Governments the concern is around Way Leaves. A number of us in this forum were involved in the drafting of the Critical Infrastructure Bill which, among other issues, sought to address the issues of delays in obtaining Way Leaves and in general ensuring that ICT infrastructure (including fibre optic cable) is deemed as utility and exempted from delays in approvals. I hope that Bill eventually passes into law. *Victor Kapiyo* *Safaricom has over the years benefited from its current position, raking in billions in profits for its shareholders. As a public listed company, what has the company done so far to confer some of these benefits to the public, whether as part of its CSR, investments or approaches in business operations etc.? Regards, * As a business, we have taken a conscious decision that our purpose is not solely to build value for our shareholders- which is an important part of what we do. We have at the centre of all the business we undertake a commitment to Transform Lives. We do this beyond the traditional realm of voice, data and mobile money services through partnerships in health, agriculture, the music and the arts space, backing and providing thought leadership for innovation, leading a corporate push to adopt the SDGs as well as projects such as the National Surveillance, Communication and Control System for the National Police Service to enhance security or the 23,000 primary schools which will benefit from free internet connectivity from Safaricom. Under our Corporate Responsibility program, we have helped over 1.2 million Kenyans receive health services, put 800,000 students in decent classrooms, and supported 1.25 million Kenyans through disaster response. We have provided over 300,000 people with access safe and clean water, and have economically empowered over 250,000 people. You may see more of our projects here: www.safaricom.co.ke/foundation and I invite any one of you to let us know if they are any areas that we should cover more. We truly believe in building our relevance beyond the bottom line to create a sustainable organisation that adds value for all Kenyans. *Grace Bomu* *I will ask a question on behalf of my teenager friend, "If Safcom makes so much profit, why can't it lower data costs?* Hi Grace, please see my earlier response to Sidney on this matter. *Odhiambo Washington* *On dominance on the above (except (c), I cannot blame Safaricom or even try to mention dominance. It's something they have worked for. However, they also need to use this gigantic position to ensure coverage everywhere while lowering tariffs on voice, data and mostly Money Transfer fees. Talking of coverage, I have severally tweeted Safaricom about the lack of network coverage along the road from Kapiti Area all the way to that turn-off to Nanyuki. I think the place is called Marwa. * *I am wondering whether they take the feedback seriously or it's just that they don't expect much revenue from travelers on that section of the journey to Nyeri/Nanyuki. And what about to Ole Polos (asking for Barrack!) ?? * Washington, we take all customer feedback seriously. It may take us some time to rectify some problems but we do act upon the complaints. As mentioned yesterday, our team is getting in touch with you to pinpoint these problem areas. A deep analysis will tell you that Safaricom charges for money transfer are very expensive. The trick is in the amounts you transfer - and they take advantage of the fact that most clients will want to do a transfer at once, instead of in bits, which I don't think is fair. The cost of sending 2,500 whether at once or in 1,000, 1000, 500 should be the same. Afterall it's all _digital_ money, not some individuals carrying the cash to destinations/final users :-) As mentioned before, we believe that our charges are competitive and reflect the convenience of transferring your money securely and efficiently. It is also important to note that there is a network cost element to each portion of your transaction, which is why the fees cannot be standardised in the manner you suggest. On money transfer and especially with regard to customer (or is it consumer?) protection, I still think Safaricom is capable of doing more with regard to those transactions where someone ends up sending to the wrong number. Much as they have introduced number lookups from the contacts stored on the SIM card, I believe number lookups from the contacts stored on the phone shouldn't be such an uphill task. Do they have plans for this? Our second generation M-PESA system has enabled the service known as Hakikisha, which allows you to confirm the recipient details prior to the transaction being completed, using the customer’s officially registered details. Furthermore, we have made it very simple to initiate a reversal in the event is erroneously sent to the wrong recipient. Nonetheless I can confirm that we are working on an M-PESA App which will, among other things, be able to seamlessly retrieve recipient details directly from the contacts in your phonebook further minimising chances of error. The App is currently being Piloted. *Being almost the world's pioneer of mobile money transfer, can they also pioneer a legal mechanism to deal with/mitigate cases where people have sent money to the wrong numbers by mistake? That is one area that remains wanting. * When a customer calls us and lets us know that the money was sent to the wrong number, we can usually reverse it if the money has not been withdrawn. However if the money has been withdrawn they are in essence raising a legal dispute. Our role as a telecoms provider is limited to service provision and therefore we are not empowered to take on the investigative elements of such a legal dispute. What we can do is to provide network tools that can assist with minimising the chance of error – which is why introduced services like Hakikisha and engage in continuous customer education around this issue. *At the moment, their 15sec option to mitigate that isn't quite intuitive. The "Cancel' option actually means 'go ahead and do the transfer', but most people have confused it with what "Cancel" in any other realm means. They should re-engineer the option to have the meaning/options expected by users..(Oh, was I supposed to give feedback or ask questions?) Besides, they should increase the time to 30secs, and also sponsor a media campaign to enlighten their clients. * Washington, this solution is flash-enabled, so whether the button says ‘Ignore’ while others say ‘Cancel’ depends purely on the type of handset the user owns. The simple rule of thumb is that any response is required in order to stop the transactions, not responding means the transactions will proceed. Currently the timeout period is 25 seconds, which some users say is too long! *Walu J* *I just have one question for Safcom with respect to Competition. Are they willing to: * *a) Be split into several independent units? As in make the Mobile money business (MPESA) a separate and autonomous unit from their Voice and Data side of business? * We believe that the decision to split or not to split should lie with the company. All I will say is that our current model has worked very well for us so far. *b) Open up MPESA service such that if I vuka(migrate) to competition e.g Airtel, I do not lose the MPESA facility? Obviously this would be an affront to their 'stronghold' but sometimes it may spice up the market a bit. This maybe necessary considering that their market share lead has not changed much over the last 10years. Which may point to a market failure or maybe they are just clever than everyone else :-). * That is a big ask Walu but again the decision to implement such an initiative should lie with us. Innovation is the fuel that powers success in business. If this is taken away and commoditised through Regulatory intervention this will send all the wrong signals. *Timothy Oriedo* *My question on today's topic. Are Frenemy and Coopetion terms alien to Safaricom's strategy? * *I observe aggressive canibalization forward, backward, laterally and upwards. With previous moves of backward integration to own infrastructure distribution - laying out of own fibre capacity reducing lease to capacity and forward integration of remodelling the airtime / scratchcards product distribution structure of their dealerships making it less lucrative for them to operate. Laterally through launch of peripheral services that would rather belong to their business partners email.e.g mobile money-banking, the big box-media etc. * *Isn't it unfair to compete with your suppliers and clients in the name of value chain innovation ? * Wow! There are many loaded statements here, most of which are not entirely factual. Be that as it may, we compete fairly and we are interested in operating in an environment where other operators thrive because we believe there is significant opportunity for us all. Timothy trust me when I say we want to Transform Lives. It is at the centre of all we do – I have personally seen business plans set aside because they were not transformative for our customer. Even as we invest in our own fibre network, we are working with a number of local companies to implement the service – the same goes for any other element of our business including airtime distribution, which is done primarily through over 250,000 dealers country-wide. At a broader level, our cross-industry partnerships such as those we have with M-KOPA, KARA <http://www.capitalfm.co.ke/business/2017/02/safaricom-partners-kara-boost-n…> or Mulley’s Supermarket <https://www.youtube.com/watch?v=5YlczoCpvYI> – allow us to merge our collective strengths to provide unique products for the market. Lastly apart from mpesa transaction of less than 100 Bob, Please Call Me and checking for airtime balance which is the other Freemium service that safaricom is know for? The way to look at these so called ‘Freemium’ services is their reach and value to the person using them. To a college student who wants to communicate but doesn’t have any airtime a ‘Please Call Me Text” is not a small thing. You can imagine this for M-PESA customer who needs to send Kshs. 100. I can confirm that transaction numbers in this category have grown by more than 130% since we waived the charges. These may appear to be just two services but their reach is enormous given the number of customers who use them. Other ‘Freemiums’ include access to our website – any time you land on the site there is no charge and of course our Customer Care. *Sydney Ochieng* *Safaricom has been rumored to harass agents who want to run competitors' mobile money solutions, has this practice stopped? What is Safaricom doing to stop its agents from doing this?* Sidney, as you correctly state, that is a rumour. We opened up our M-PESA agency network in 2015 (we have now grown that network to over 124,000) – which means that our agents are free to provide services for other operators. You just need to walk around CBD and other towns in Kenya to see the multiple branding attesting to this. ------------------------------ *Note:* All emails sent from Safaricom Limited are subject to Safaricom’s Email Terms & Conditions. Please click here to read the policy. http://www.safaricom.co.ke/images/Downloads/Terms_and_ Conditions/safaricom_email_terms_and_conditions.pdf _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/jwalu%40yahoo.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/timoriedo%40gmail.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.

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"Talk to Safaricom" Responses to Day 1 Questions
by Stephen Chege 15 Feb '17

15 Feb '17

Dear all Below are the responses to Day 1 Questions. Will try to do a better job with the formatting for the next set of responses. regards Steve Talk-2-Safaricom, Days 1 (Monday 6th Feb) - Consumer Issues Guideline: Share our experiences and challenges with regard to Safaricom Services along the following topics a) Affordability (of Bandwidth, Data bundles, SMS, Over The Top Services ) b) Quality of Service(Congestion, Dropped Calls, 2G, 3G, 4G) c) Data Protection & Intermediary liability (Premium Service Providers, Unsolicited sms, KRA & MPESA accounts) d) Privacy Issues-As the largest ISP, how is Safcom handling Censorship threats, Child online Protection from harmful content, Security Cameras, etc) Questions+Comments from Discussions: Barrack Otieno: My question regards mobile signal coverage of Kisamese and Olepolos areas which are within 50 Kilometres from Nairobi. The quality of the signal is very poor yet there is a growing urban populace. I had raised this issue with Safaricom Customer service and they promised to work on it but it has been a year waiting for some positive feedback. Can our good friends at Safaricom do something about the blind spots and strengthening of 3 G in the area? By extension coverage is very bad and non existent as you move further towards Magadi in particular Oltepesi and Tinga areas. I hope to get some feedback on the plans Safaricom has to boost the signal in this area. Hi Barrack. As you mentioned, our technical team has been in touch on this issue and are currently scoping out the options in the area. We aim to improve connectivity in the Kajiado County by adding increase the County coverage footprint from 60% to about 75% of the inhabited area, while increasing network capacity within the urban areas. In the last ten months we have increased our coverage by 18 Base stations with plans ongoing to identify new coverage locations in the next FY 2017/18, to be available by mid-March. The new rollout drive is being done as part of our regionalization program that kicked off last year. Ali Hussein How is Safaricom leveraging NOFBI and USF to ensure their customers get high internet connectivity in the furthest corners of the country - From Mandela and Wajir to Kilifi and Lamu? Yes we do leverage both NOFBI and USF. NOFBI is a backbone Fibre network by the Government of Kenya, available to all network operators. We use it for backhauling from our terminal sites to our main network points. On USF, (and I’m answering both Ali and Mwendwa here), for context, the USF Fund is created under KICA by donations from licensees of the CA. To date, Safaricom has contributed almost half of the approximately Sh4 billion in the Fund as at January 2016. The CA has adopted a methodology that targets the application of the Fund to marginalised and underserved areas by offering incentives (a subsidy from the USF) to operators who are still expected to invest and expend capital expenditure to erect the required infrastructure. In identifying these areas, the CA conducted an Access Gap study, which identified different geographic areas of the country that require intervention under the USF fund. The proposed methodology further targeted the existing operators (and principle contributors to the Fund) to bid for certain geographic Lots, erect base stations and extend network coverage for both voice and data to these underserved areas. A total 105 Lots were on offer. A Lot consists of a geographical region in Kenya, which may require building between 5-6 BTS per Lot. Each operator was given the opportunity to bid for any number of Lots, and in return, the USF would give a subsidy of between 20-80% to the operator for the total construction cost of the required BTS. The operator would be required to undertake capital expenditure and together with the subsidy to meet the full cost of the BTS in these remote regions. For example, if a Lot located in Samburu required 6 BTS to be constructed whose total cost was Sh120m, an operator would be required to undertake capital expenditure of 60m, and the USF would grant a subsidy of 60m. Unfortunately, the subsidy offered for a large number of the Lots was not sufficient to attract investments. Safaricom bid for 28 Lots out of which we were awarded 24 Lots. We are now preparing to rollout in the next two months. The application of the USF is determined by the CA in consultation with the Universal Service Advisory Council (USAC). As the largest contributors to the USF Fund, telecommunication service providers including Safaricom do not have a say as to how the funds are utilised – yet we have the best information as to the constraints that impede rollout of network in marginal areas and the subsidy from the USF facilitates in closing the capital challenge. In fact, telecommunications providers had requested for representation in the USAC and had received promises that this would be done, but unfortunately the council does not have any operator representation. 2. Does Safaricom get requests from the government regarding customer data? a) Phone numbers b) SMS Messages c) Browsing history? d) add any other And if so does Safaricom feel that they may have an obligation to make these requests public on a quarterly basis? No we do not get such requests. Where we do get requests, it is usually in criminal investigations and court proceedings where typically the information sought is call data records. Edwin Kiama My question is on privacy. Rumour has it that GoK through NIS mirrors all telecom networks. Are copies of my Smses on the Safaricom Network also delivered to the government? Are my calls listened to? No. As you correctly pointed out, this is a rumour. We have no visibility of call or SMS content nor do we keep copies of the same. Operators act as a conduit for transmission of the communication, therefore we only have a log for purposes of billing for the service. Such logs will contain information such as the duration of the call, date and time stamp of the message, the sender /recipient numbers and amount charged. Under the terms of our licence and laws such as KICA, we are required to keep customer information confidential. This standard is raised to the higher level by our Constitution, which ensures customers have the right to privacy. We are aware that the Communications Authority has stated that they intend to implement a monitoring system whose objectives include getting access to customer information. I wish to point out that this request has only been made in recent weeks by the CA to the operators. All operators (and here I believe I speak for the industry, but I stand to be corrected) are not in favour of any third-party system that would have access to confidential customer information. We have registered our strong reservations with the CA and discussions on this matter are ongoing. I think this is a matter that this forum should take a keen interest in and one that should be subjected to robust discussion as it touches directly on issues of data privacy, confidentiality and access to private information before operators are forced to implement the system. Walu J Affordability. The idea that bundles are cheap e.g 50Ksh or 0.5$ for 150MB per day is misleading. In 30days, this comes to 1,500Ksh or 15$ per month for 4.5GB of data. If I watched an educational movie or downloaded some serious research data or software, this volume of data can disappear in 5minutes. Meaning, 15$ gone in 5 minutes! My conclusion is that data bundles are not cheap - unless you are simply tweeting the whole day. How can Safaricom give Kenyans a better data bundle-price mix that encourages more value adding activities rather than just social-media activities? Walu, different customers have different consumption patterns, this is why many operators world over have differently priced data bundles. Some customers would prefer to pay for a larger bundle upfront and enjoy the benefits of deeper discounts, whereas others can only afford to buy smaller bundles and we have to provide those options. This actually addresses affordability as different customers have different purchasing power. What we tend to see over a period of time is that customers gravitate towards the bundles that give them the most value in their circumstances, whether its daily, weekly, or monthly and depending on what use they apply the data. Typically, most data consumers use it for social media such as Facebook, Twitter, Whatsapp, Netflix, and so on. As users mature in their usage habits we expect more enterprise, academic and professional use of data. 2. On Child Online Protection(COP); As the largest 'ISP' in Kenya, what modalities do you have for parents to control and protect kids from adult, terrorist or other harmful content? Do you have something equivalent to DSTV parental control for mobile devices? Ni hayo tu for now. Safaricom, as a responsible global citizen recognises that parents need support in keeping their children safe online. We recognise the importance of child online safety as part of our commitment to promote children’s rights, as detailed in the Safaricom’s Children’s Rights Policy. Needless to say monitoring and protection of children’s online activity is the primary responsibility of parents, guardians and care givers. As an ISP, the most effective way of aiding parents to effect child online safety is through device specific tools. In the past, Safaricom has provided a parental control applications as the Guardian App. This free Android-based App empowers parents to among other things, block specific contacts or numbers form sending unsuitable text messages or calls to their children’s phones, specify times during which the child can use the gadget, as well as restrict outgoing calls to white-listed contacts. In addition to this, Safaricom is currently in discussion with various vendors to offer an array of child friendly mobile phones and tablets and parental control products and solutions. Further, we regularly partner with relevant stakeholders including the CA, the GSMA, and other stakeholders to create public awareness and education on the online safety of children. Kevin Kamonye Hello Stephen, My issue is with the data products pricing and durability. I yearn for the peace of only managing one SIM please.. Otherwise, well done overall. Kevin Hi Kevin, thanks for this comment, we will contact you offline to discuss your needs. Sydney Ochieng I'd like to know what Safaricom is doing to make it affordable for people to come online? While prices have reduced its not enough when half the population lives on less than a dollar a day. On the same note, why do bundles expire? Other than to make me buy more? Sidney, we have received a number of queries on this so I will give you a comprehensive answer. Over the last 7 years, the price of data on our network has dropped by 80% for example, in 2010, one GB was Sh2,500 versus the current Sh500. Over the last year, we further reduced the price of data on our network by 37%. We keep on reviewing customer needs and react accordingly where we can. Data in Kenya is relatively more affordable than say South Africa (where 1GB is Sh582), US (where 1GB is Sh1,814) and in the UK (1Gb is Sh1,944). These are countries that have significantly more backbone and metro fibre compared to Kenya. There are a number of factors that make up the cost of a bundle of data. The first most significant one is the expenditure on getting the data to the customer. Over the last 10 years, we have spent billions on securing undersea cable links, building a data capable network and paying for spectrum fees - for example, in December last year we paid $25 million to Communications Authority for the 4G Licence. In a typical commercial setting, these costs necessarily inform the retail pricing strategy. As the costs of connecting customers (so called last-mile) reduce over time, we are able to pass these benefits to customers as explained above. In addition, we understand that the cost of the device is often a barrier for our customers, this is why we are working with phone manufacturers to reduce the costs of data enabled handsets where we can – you can now buy a 4G handset for less than Sh5,000. Lastly, expiry of data bundles is line with global practice – I shall go into this in more detail on my follow-up response to Liz. Why is M-PESA so expensive compared to other options? When is the M-PESA app coming? The USSD option is so cumbersome. Sidney – I believe M-PESA is still affordable when compared to the other options for sending money across the country. Think of the days when we would have to hope and pray that relative we sent by bus with money would make it, or even how much in terms of money and time it can cost to travel to bank branch and send to someone else. Quite simply, we price our service as it is not sustainable to offer services at no cost – it means you’re either sacrificing on security or you have not invested in some part of the delivery chain. It costs money to maintain and retain the over 124,000 agents we have across the country, as well as to maintain the technology running the service. Nonetheless we continue to reduce the tariffs on M-PESA proactively. You will note in December, we removed the cost of all transactions under Sh100 as part of our agenda to expand access for customers who typically transact in small amounts. Since then, we have witnessed a 93% increase in average daily transactions. As most payments are under Sh100, customers who pay now access energy and additional services like radio or TV without paying a transaction fee. What sort of information do you have on me, as a subscriber? How long is each category of information stored for? What internal processes protect this data and who has access to it, within Safcom? What is the process for outsiders (government, private citizen) to get access to it? Sidney, we are required by law to have the following details in our files for every subscriber: Name, ID, Photo and Address (collected as part of your subscriber registration). Access to customer data is highly restricted at Safaricom, and only authorised personnel are allowed to access it. However, our customer care team is able to view data such as top-ups and transactions - but only following a query from a customer. The data retention duration depends on the type of information in question and the governing law – for example, subscriber registration information is retained for a period of two years after the subscriber leaves the network. This kind of information is also stored as machine form data, meaning no one would be able to access it or decipher it in the normal course of business and is stored in well-secured servers. Those cameras you put in all over the city, who has access to them? What's the plan for fiber? Right now I think you're my only hope for fiber in my home in Siaya. In 2014, Safaricom signed a landmark agreement with the Government of Kenya that saw it create a first-of-its-kind National Surveillance, Communication and Control System for the National Police Service. This project involved installation of surveillance cameras which are controlled and managed by the National Police Service. The project has now been fully handed over the NPS, who have access to the cameras and who use them to fight crime and maintain the rule of law. Ali Hussein Actually I honestly don't understand this business of expiration of Bundles.. I mean if I go and fuel at the petrol station and the fuel in my car lasts a month will the fuel expire??? It's my money, it's my bundles. I think CA is sleeping on the job. Telcos need to change this policy. It's very unfair. Ali let me explain this from the eyes of Telcos – not necessarily Safaricom. The practice amongst mobile companies all over the world is that resources (airtime, SMS, data bundles) are made available to customers at a certain price and duration. This information is given to the customer before they purchase these resources. As such, the expectation from the mobile company is that the customer is aware that they have to utilise their resources within a set period of time. This is how it is done in may parts of the world. As such these resources, be they data bundles, SMS or minutes are deemed not to be available to a customer after the communicated date. However, Safaricom is among the few operators that allow these resources to 'roll over' or be extended once a customer tops up their line with additional resources. Grace Bomu Thank you so much Steve , Walu et al for the engagement. First of all, I am grateful to Safaricom for being almost everywhere. I was in parts of Kapedo, Baragoi and Mandera last year and it was unbelievable that I could post pictures and read news online from some of those far flung places. It just struck me that Safaricom is a company that intends to stay in Kenya for the next 100 years. Grace – we certainly hope so. At the moment we are trying build the foundations of a sustainable business by aligning with the SDGs as our business blueprint. See more here: http://www.safaricom.co.ke/investor-relation/sustainability Realising that the company is an important part of Kenyan life, my question is whether Safaricom has a human rights policy or guidelines for its operations. This is not just in relation to access to customer data, child online protection and privacy but also in other areas such as environment, how/who you contract and compensation for victims of rights abuses. Grace, this is an interesting question, however I would need more details to frame an appropriate answer especially on the human rights angle. Racheal Nakitare Dear Walu et'al Thank you for this brilliant idea. I ran out of bundles last night hence my questions this morning. Following up on Grace Bomu's issue on human rights. Does Safaricom make any effort to let subscribers know and understand their rights. I would expect that I will find the terms and policy guidelines on the home page of the website. Across all our customer touch points - be it TV, Radio, Online, Print or at the shop/agent - we are required to ensure that our customers have easy access to the terms and conditions that govern their use of all our services. In line with our drive to be the most transparent operator in the market, we take this requirement very seriously. How long is the data collected through our transactions kept? Please see my response to Sidney above. The data retention duration depends on the type of information in question and the governing law – for example, subscriber registration information is retained for a period of two years after the subscriber leaves the network. On the other hand, M-PESA transactions data is kept for seven years. Does Safaricom respect the rights to privacy of its users? How do you respond to third party requests for user information collected through SIM card registration? Walu, Bonface, Rachel, The aspect of data privacy is at the heart of telecommunications services, which is why it is a right protected under the constitution. In addition to this, Safaricom has strict license obligations to maintain customer information confidentiality. Safaricom makes no disclosure of information to third parties except as provided in the law. Specifically, we make disclosure to law enforcement agencies in relation to criminal proceedings in Courts. We have a zero tolerance approach to the illegal use of our customer data and are willing to take aggressive steps to defend it. I live in Ongata Rongai and can not communicate on safcom while in my house. Yet this is ideally a well networked area. In-door coverage is a challenge for all networks but certainly one that can be overcome! Signal propagation in built-up areas can be difficult but it is our job to ensure that you can enjoy the benefits of communication in the comfort of your house which we do by in-filling already covered areas and through optimisation. In large office-blocks we have to deploy dedicated in-door solutions. We can chat offline and our technology team will be in touch with you for details on your location so we can address this issue more specifically. Boniface Witaba @Safaricom My concern (though already mentioned by one of the listers) is privacy and data protection. In 2013, a political party in my area colluded with M-PESA agents to phish customer details from M-PESA registers for political purposes. As a result, my details and those of others ended up with the party, and were eventually forwarded to the registrar of political parties. 1. What mechanisms have you put in place to protect customers data especially at the agents level? Walu, Bonface, you both had questions around confidentiality of customer data at the M-PESA agents. Due to Know Your Customer and Anti Money Laundering legislation, we are required to capture certain information in order to process M-PESA transactions. In the past, we made a change to our data capture processes at our Agents in order to tighten security around our customer data. So today, the M-PESA Agent will only record your ID number and not the phone number, name and ID as was the case previously. We undertook this step in response to reports of unscrupulous users who would lift this data from the books to sign up customers up for services without their permission. We spend a lot of time working with the CBK to train our M-PESA Agents on the latest developments in Anti-Money Laundering, KYC, Insurance and Security. In doing this, we also place strict regulations on how they handle customer data in their possession through their daily interaction with customers. We also conduct regular, random checks to see how that data is secured to ensure that customer transactions remain confidential to them. 2. Can you compare notes with your sister company in Tanzania (Vodacom) to borrow some of their best practices in handling customer data? When it comes to customer data protection, we actually share best practice with all M-PESA markets including Tanzania, and will ensure that we implement the best in the class operations across the country. We have a zero tolerance approach to the illegal use of our customer data and are willing to take aggressive steps to defend it. The other issues is Internet cost. Tanzania has been voted as the #1 country with affordable Internet costs in Africa (again Vodacom takes the lead). With about 150 Kshs, you get 1GB for 24 hours. I had responded to Sidney’s question on data in some detail, but let me add Kenya is comparable to markets that are offering data on technologies comparable to what we offer. If we compare using that as a basis, 3G/4G data in Kenya is currently more affordable than South Africa (where 1GB is Sh582), US (where 1GB is Sh1,814) and in the UK (1Gb is Sh1,944). In Tanzania, they charge about Sh420 for 1GB per month. Why is it so hard for you to pass such benefits to Kenyans after years of dominance? Kind regards Timothy Oriedo Safaricom remains the one network in Kenya that keeps investing in the country. Our strength is due to years of dedicated investment in our network, our choice to roll out in rural areas and relentless innovation. For instance, MIT recently released a new study revealing that, since 2008, access to mobile-money services — which allow users to store and exchange monetary values via mobile phone — increased daily per capita consumption levels of 194,000, or roughly 2 percent, of Kenyan households, lifting them out of extreme poverty (living on less than $1.25 per day). Benefits such as these have been the driving force behind our Transforming Lives strategy. Timothy Oriedo Thank you Admin and moderator for taking the initiative on this subject. Before the day breaks allow me to make submissions. Affordability - To what extend is Safaricom deploying dynamic pricing? It might not be evident to consumers but are the call rates relative to the anchor BTS ? Meaning if am in Kawangware i pay a different call rate than when am aroumd Kileleshwa? Will dynamic pricing apply On OTT platforms as well to drive consumption of certain types of content? We strive to offer all our services in a consistent manner to democratise the value of mobile services to all Kenyans. Moreover, we constantly innovate to package and price our services to suit the individual needs of our diverse customers. Roaming service when will safaricom deploy E-Sim and enter strategic partnerships with global players to reduce roaming costs? At present, Safaricom does not have plans to rollout E-SIM. The eSIM is a relatively new technology even in more advanced markets, we are monitoring its development in order to identify the right solution for our market. Safaricom currently has standing agreements with over 1,000 networks around the world and have been actively campaigning to reduce the cost of roaming. While there have been some successes, we are still pushing for more, especially on the regional front especially in Vodafone partner markets where you can roam for as little as Sh30 in South Africa or in London for Sh15, or as low as Sh30 in East Africa. b) Quality of Service - 5G is to roll out in 2020 where are we with 4G? Will we have optimised it? How about white space? When do its benefits trickle down to consumers to bridge the last mile as an affordable alternative and for redundancy checks. Over the last financial year, we rolled out 1,000 4G masts across major towns in Kenya. However, we still believe there is much more to be done in enhancing access to 3G and indeed, 2G in some areas. We were first to launch 3G and 4G, and we do intend to trial 5G in the short to medium term. Our view is that we shall invest in the latest cutting edged technologies to meet the needs of our customers, however we shall not lose sight of the fact that some of them still require basic - or even improved - connectivity. On white spaces, we are a firm believer in licensed spectrum use as the best model to deliver connectivity to the largest number of Kenyans hence our position as the first company to trial and implement both 3G and now 4G services in Kenya. c) Data Protection & Intermediary liability- Has Safaricom started investing in big data analytics tools that can harness metadata so as to cushion data breaches? Have come across studies in an international university I attended of a study done with anonymised call records of 15M safaricom phone subscribers that did predict disease spread patterns from rural to urban areas...there are many more other studies that can be done for social good. Is there a particular department in safaricom that collaborates with scholars for such ground breaking studies ? Are they published and publiced? We have several big data tools that help us sift information on our network in order to improve the customer experience. We have a dedicated team who conduct big data analysis to explore the opportunities therein, including Mobile for Social Good initiatives such as in the areas of health, disaster management, etc while still ensuring that the necessary data protection safeguards for our customers remain in place. In time we shall publish any findings as relevant. d) Privacy Issues - How safe is our transactional data with the planned release of mpesa API to developers? Good question. This is an issue that has been brought up about Safaricom for some time, which I would want to clarify. First, we do have API platform that enable developers to integrate with M-PESA and customize their offering. Is it the best? No, because we require handholding of the developers, hence we have only managed a few hundred developers and the process is quite clunky. But the good thing is, we know this, and are working to fix it. We have already chosen a platform and vendor to manage the APIs, which will allow developers to go into a developer portal, get access to a sample code and a testing environment. Once they are ready to take their API live, they can go through automated and secure testing of the API. We expect this to be in place in the next few months. We will invite all the necessary users to test it before official launch. There are couple phone apps that we install that phish up our phone and sms records....can safaricom play a role in blocking then? Timothy, at the point of downloading an app, most will ask you whether you accept their terms and conditions. Many times when we do this, we tend to accept terms and conditions that are extremely risky, for example, some ask for access to your phone book, camera, call records, call history, etc. and simply because we want the app we go ahead and download the app. This engagement is entirely between the customer and the app provider. It is therefore difficult for Safaricom or any other operator to secure customers in such circumstances. However, we occasionally run awareness campaigns informing customers of the inherent risks of downloading apps without full knowledge of what they are consenting to and which apps to avoid based on international benchmarks. Liz Orembo Thanks Steve, Grace and Walu. Still on privacy and data protection issues, Vodafone has reported that the laws are not clear as to whether it should release reports on government request of citizen data. Can you please explain this? Liz, in every country in which Vodafone operates, they are required to abide by laws which compel the company to disclose information about its customers to law enforcement agencies or other government authorities. Those laws are designed to protect national security or to prevent or investigate crime and terrorism. If a Vodafone affiliate refuses to comply, governments can remove their licence to operate, preventing Vodafone from providing services to its customers. Vodafone, therefore, has to balance its duty to respect our customers’ human rights against its legal obligation to assist government agencies and authorities when exercising their legal powers. On Mpesa payment, please consider notifying customers when they are about to reach transaction limits (like the below 2mbs bundles notification) Imagine someone being caught in a 'chonga viazi' situation yet they have money in mpesa. Sorry if I've misunderstood your question. Liz, if you have a look at your last M-PESA transaction, there's a notification that tells you what your current balance is. In addition, you are free to query your balance at any time if you are unsure about your balance on your M-PESA menu, USSD or by calling our customer care. We hope this addresses your concern as you'd be able to understand when you might be in a chonga viazi situation. If you're in the upper limit, then this shouldn’t be a problem. Lastly, why should my bundles expire? Liz, this is an interesting one. Again let me explain this from the eyes of Telcos – not necessarily Safaricom. The practice amongst mobile companies all over the world is that resources (airtime, SMS, data bundles) are made available to customers at a certain price and duration. This information is given to the customer before they purchase these resources. As such, the expectation from the mobile company is that the customer is aware that they have to utilize their resources within a set period of time. This is how it's done all over the world. In line with efficient network operations, it is impractical to hold network resources indefinitely. In fact, Safaricom is among the few operators that allow these resources to 'roll over' or be extended once a customer tops up their line. George Sidney Hello, I've been on postpaid since 2013, all that time, I have been receiving 100 Mbs per month, we are now in 2017, is there a way Safaricom can add the amount of bundles it gives to its postpaid customers? 100 Mbs cannot even last one day and to make it worse it, there is no way one can sambaza bundles to a postpaid number. Since I rarely exhaust the voice bundles given to me, maybe there should be a plan to choose which bundles to receive more than the other. Lastly, to those unused voice bundles at the end of every month, instead of just wiping them out, and you don't carry them forward like you used to anymore, why don't you convert them to Bonga points instead. Cheers. Sidney, this appears to be a specific customer query. We are getting in touch with you to clarify this issue further. Esther Kamande Thanks Walu and team for this. On reporting tools available; my concern is regarding the *reporting procedure*, the current system of going to social media and calling customer care is cumbersome and doesn't provide the anonymity that most users would prefer in such instances. Safaricom needs to add *a report option on their *100# menu* that majority of its users know how to operate *to simplify the process of reporting fraud and bullying for anonymity* like facebook. You can also add the "*block button" *while at it to keep away the persistent "bad boys". Most phones don’t have the screening function. Thank you for your indulgence Steve. Thank you for your question! We continuously explore ways we can improve service delivery. For instance, if you use our Safaricom App, you can report and chat to a customer care representative in real time. In addition, customers should be aware that most smart phones have these functionalities. Odhiambo Washington I am waiting for the day Safaricom will "listen to me, and invite me for a road trip through Kapiti (we buy and eat mangoes), all the way to Marwa (I abhor that name but don't ask me why), then we can detour to that market at Kibingoti and come back. Purpose - network survey :-) Washington…be careful what you wish for! I would be happy to arrange for road trip with our engineers – maybe not that particular route though! Let’s talk. Emmanuel Khisa Safaricom in the new strategy have decentralised their operations fully to different regions in the country...I would be glad if the staff posted in these regions focussed on improving quality of service across the country...An example is the Western Kenya office in Kisumu should try and >resolve quality issues between Kisumu and Busia...e.g Ojolla to Maseno section has serious signal drops. Emmanuel, this is exactly why we set up the Regional organization structure – our representative for the region will be in touch with you identify your problem spots. I second that, Emmanuel. Can Safaricom tell us when they expect to have the BS at Chulaimbo? I tried pushing for this for years till I gave up. They can put it kwetu Nyumbani :-) Mwendwa Kivuva Thank you all who have raised issues of access to marginalized areas. The Chair of The Universal Service Advisory Council (USAC), Catherine Ngahu, when she appeared before senate sought to answer some questions on USF and the role of Operators. She said they have 2.3 billion that operators have refused to bid to covers some areas using those funds. "In the bidding we have faced challenges where some areas we are willing to provide funding the operators are unwilling even for pay to proceed. They have bid less areas than we intended" - Catherine Ngahu, Chair USAC. Evidence: at the 49th minute mark of this video https://www.youtube.com/watch?v=XerhfH8xD3c&t=2904s 1. Has Safaricom been able to utilise the USF in providing access to the underserved? 2. Has Safaricom requested for the USF in the first place? 3. If yes, where have they utilised the funds? 4. Does Safaricom have any need of using the USF given the amount of capital they command? Mwendwa, I have answered this above. Vincent Mosoti Thanks Walu et al for facilitating this. I have 3 questions here; 1) What's Safaricom's commitment to fight fraud directed to its users? For example, attached here is a screenshot of an SMS i received purportedly from KCB advertising some form of loans. While safaricom/kcb/equity advises consumers to be vigilant, can't you deploy technologies that prevent/filter such spam/fraud messages getting through the network to intended users. Most of these SMSes have a common pattern and IMHO, i believe Safaricom have capabilities of deploying sophisticated technologies like machine learning to filter out/ prevent them from reaching to the intended persons. We have noted these incidents and are continually collecting the information alongside our partners to track down and deal with the perpetrators in real time. We advise our customers to forward any such messages to 333 for our teams to investigate and act upon. 2) Why are unregistered SIM cards allowed to use Safaricom network. Most frauds and crimes committed are likely to use unregistered sims to conceal their identities. Vincent, we are curious to establish how you determined that the SIM cards were unregistered considering the information is only available to the network operator and to the Regulator. We do not allow unregistered SIMs to operate in our network. In order for any customer to use services on our network, they must be registered as such there are no unregistered SIM cards on the Safaricom network. 3) Any plans lowering MPESA rates? Honestly why charge a transaction twice. I feel withdrawing money should be free, because the phrase 'utume mpaka ya kutoa' always results you incurring more sending costs that initially anticipated. Vincent, the ‘utume mpaka ya kutoa’ phrase is a culture that has risen outside of our influence or control. Ideally, each user should bear their own transaction costs for these services. We have continuously reviewed M-PESA charges over the last 10 years. The charges are structured to ensure the sustainability of the ecosystem, which not only includes our customers, but more than 124,000 agents who play a critical role in making access to M-PESA convenient for our customers. We believe that the our charges are competitive and as mentioned we have waived transaction charges for transaction below Kshs. 100 to ensure that everyone is able to use M-PESA. From: Stephen Chege Sent: Tuesday, February 14, 2017 10:03 To: 'KICTAnet ICT Policy Discussions' Cc: Grace Githaiga Subject: RE: [kictanet] Handing over to Safaricom: "Talk to Safaricom" Dear all Let me start by thanking Walu and Grace again for the opportunity and the moderation effort throughout last week. We have received all your questions and will be sending out the responses to questions from Day 1 later today. I will respond to each of the questioners and do my best with those that were more statements/opinions than questions. I realise that this group is well represented by all actors in the ICT and if I refer to your institution in any way that you are not comfortable with, you are welcome to clarify your position. Please feel free to send supplementary questions in case you deem that the offered response needs clarification. We shall also share a single document containing all the questions and our answers with Walu to assist with reporting after this exercise. My hope is that we can go into more detail on some of the broader themes during the planned evening cocktail, details of which Walu and Grace will advise. Otherwise thanks again and let’s keep the conversations going! regards Steve From: kictanet [mailto:kictanet-bounces+schege=safaricom.co.ke@lists.kictanet.or.ke] On Behalf Of Grace Githaiga via kictanet Sent: Monday, February 13, 2017 13:37 To: Stephen Chege Cc: Grace Githaiga Subject: [kictanet] Handing over to Safaricom: "Talk to Safaricom" Dear Listers Thank you so much to all of you who participated in the one week moderated debate 'Talk to Safaricom'. Your dedication is highly appreciated. The questions when responded to by Safcom, will indeed shed light on many of the concerns raised. @Walu, asante sana for your moderation skills and all the hours you put into the discussion. We now hand over to Steve Chege, Director, Corporate Affairs at Safaricom to guide us on the next steps and the time frame within which we will get responses. We welcome Safaricom's willingness to engage with the community and ultimately provide us with the very needed information. Once again, all your contributions are valued. Best regards Githaiga, Grace Co-Convenor Kenya ICT Action Network (KICTANet) Twitter:@ggithaiga Tel: 254722701495 Skype: gracegithaiga Alternate email: ggithaiga(a)hotmail.com<mailto:ggithaiga@hotmail.com> Linkedin: https://www.linkedin.com/in/gracegithaiga www.kictanet.or.ke<http://www.kictanet.or.ke> "Change only happens when ordinary people get involved, get engaged and come together to demand it. I am asking you to believe. Not in my ability to bring about change – but in yours"---Barrack Obama. ________________________________ Note: All emails sent from Safaricom Limited are subject to Safaricom’s Email Terms & Conditions. Please click here to read the policy. http://www.safaricom.co.ke/images/Downloads/Terms_and_Conditions/safaricom_…

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"Talk to Safaricom" Responses to Day 2 Questions
by Stephen Chege 15 Feb '17

15 Feb '17

Dear all Below are the responses to Day 2 Questions. We are picking up the supplementary questions and will respond to them. regards Steve Talk-2-Safaricom, Day 2 (Tuesday 7th Feb)- Competition Issues Guideline: Share your perspective as to whether or not Safaricom is dominant in the following sub-sectors and whether some intervention is required from the regulator. The current data from CA<http://www.ca.go.ke/images/downloads/STATISTICS/Sector%20Statistics%20Repor…> (Q1, 2016-17) could be a useful guideline for the dominance debate. It gives Safcom the following market share - a) Mobile Subscribers (69% of all subscribers, closest rival17.5%) ‘; b) Voice Traffic (76% of voice traffic, closest rival 13.8%) c) Data/Internet Subsector, (63.2% of mobile internet subscriptions, closest rival 21%) d) Mobile Money Transactions ( 81% of all mobile money transactions, closes rival 16%) I am sure we cannot ask or blame Safaricom for what it may consider a successful state of affairs :-) So please share your perspective as to whether or not Safaricom is dominant in the following sub-sectors and whether or not some intervention is required from the regulator in as far as making the market more competitive. Floor is open. Questions+Comments from Discussions: Ali Hussein @Walu What strategic purpose would splitting Safaricom have on their business? I'm fundamentally opposed to government imposed splits. Let's look at one of the most famous splits:- Standard Oil in the US. It was split into 34 companies by the justice department. The most prominent of these were Exxon, Mobil and Chevron. Many years later through 'Mergers and Acquisitions' the original company is now more or less back as ExxonMobil, whose CEO has incidentally been appointed by The Donald to be Secretary of State. https://en.m.wikipedia.org/wiki/Standard_Oil Having said that I think Mpesa remaining in Safaricom is stunting it's growth. But then that's their prerogative not anybody else's. I keep on saying that someone out there is quietly plotting to eat Safaricom's lunch. If they snooze. Ali, Walu we cannot speculate as to what action will be proposed against Safaricom. However we take the very strong view that competition in our sector should not be viewed only from the perspective of the so called smaller players. Questions should be asked how the situation came to be given that two of the current players were licensed at practically the same time. Specifically, the issue of investment in infrastructure should be examined in detail. Regulatory intervention should not be used to reward failure to invest. Also Ali correctly states, we also have to keep investing and innovating or else we shall soon be someone’s lunch. Also, the World Bank’s Global Economic Prospects Report<http://pubdocs.worldbank.org/en/842861463605615468/Global-Economic-Prospect…> (2016) notes, if Kenya’s economy wants to continue to grow at a ‘robust’ pace, empowering the mobile and technology sectors is critical as they provide the critical infrastructure needed for growth. Barrack Otieno Many thanks for your email, i applaud Safaricom for its aggressive and smart approach that has made it a leader. My question will be focused on connecting the unconnected. Is there an effort to tailor make the customer service platform to include other local languages say, Luhya, Luo or Maa?, i think this will encourage more citizens who traditionally dont speak English and or Swahili to embrace telecommunications and or related services. Good question Barrack, - we undertake a lot of investment in people and systems to ensure that all our customers are able to get service from our Call Centre in their preferred language. We have local dialect speakers in our Customer Centres and our Retail touch points who can serve all Kenyans in the event that they are not conversant with Kiswahili or English. So this is well covered. In fact our concern now is Chinese speakers! We have noted a significant number of calls from these customers. 2) What is Safaricoms experience with Mshwari - payments , defaults in light of the challenging economic times ?, i am sure this will be an indicator of the health of the economy. M-Shwari is a CBA product that is delivered via the Safaricom platform. According to CBA, less than 2% of borrowers default on their repayments. M-Shwari leverages the ubiquity of mobile devices, Safaricom’s M-PESA and partnership with CBA to enable Kenyans operate and maintain a bank account through their mobile device. This service is quite successful, and in every single minute our two partners (CBA and KCB) process two loans every second on both their M-Shwari and KCB-M-PESA products. Secondly i am curious to know the mechanism that is in place to refund people who might have money on Mpesa or Mshwari and pass on yet their relatives don't claim the money. Our policy is that the M-PESA and M-Shwari balances are maintained in the individual’s accounts until they are claimed by their personal representatives or executors of their Will. To make a claim, such representatives or executors are required to present Letters of Administration or a Grant of Probate issued by a Court and complete the relevant claim forms available at any of our retail shops countrywide. The money is then paid to them. If this money is not claimed within two years, then the law requires us to remit the balances in those accounts to the Unclaimed Financial Assets Authority. 3) On the data front , can we have a status update of the Safaricom Fibre to the Home Project?, which areas have been covered?, which areas have not been covered, any challenges the company has faced from the citizens, county governments and regulators. Regards We have just launched this project which complements our strategy to provide our customers end-to-end connectivity whether they are on-the-go or at home. So far we have fibre installed next to 20,000 homes to date meaning it will be easy to connect these residential areas to high speed fixed data. This is an ongoing effort which we see as our next strategic area for development. A lot of the concerns from citizens is the troublesome excavation works where the fibre is buried. We deal with these by ensuring our contractors restore the excavated areas back to the previous condition. With County Governments the concern is around Way Leaves. A number of us in this forum were involved in the drafting of the Critical Infrastructure Bill which, among other issues, sought to address the issues of delays in obtaining Way Leaves and in general ensuring that ICT infrastructure (including fibre optic cable) is deemed as utility and exempted from delays in approvals. I hope that Bill eventually passes into law. Victor Kapiyo Safaricom has over the years benefited from its current position, raking in billions in profits for its shareholders. As a public listed company, what has the company done so far to confer some of these benefits to the public, whether as part of its CSR, investments or approaches in business operations etc.? Regards, As a business, we have taken a conscious decision that our purpose is not solely to build value for our shareholders- which is an important part of what we do. We have at the centre of all the business we undertake a commitment to Transform Lives. We do this beyond the traditional realm of voice, data and mobile money services through partnerships in health, agriculture, the music and the arts space, backing and providing thought leadership for innovation, leading a corporate push to adopt the SDGs as well as projects such as the National Surveillance, Communication and Control System for the National Police Service to enhance security or the 23,000 primary schools which will benefit from free internet connectivity from Safaricom. Under our Corporate Responsibility program, we have helped over 1.2 million Kenyans receive health services, put 800,000 students in decent classrooms, and supported 1.25 million Kenyans through disaster response. We have provided over 300,000 people with access safe and clean water, and have economically empowered over 250,000 people. You may see more of our projects here: www.safaricom.co.ke/foundation<http://www.safaricom.co.ke/foundation> and I invite any one of you to let us know if they are any areas that we should cover more. We truly believe in building our relevance beyond the bottom line to create a sustainable organisation that adds value for all Kenyans. Grace Bomu I will ask a question on behalf of my teenager friend, "If Safcom makes so much profit, why can't it lower data costs? Hi Grace, please see my earlier response to Sidney on this matter. Odhiambo Washington On dominance on the above (except (c), I cannot blame Safaricom or even try to mention dominance. It's something they have worked for. However, they also need to use this gigantic position to ensure coverage everywhere while lowering tariffs on voice, data and mostly Money Transfer fees. Talking of coverage, I have severally tweeted Safaricom about the lack of network coverage along the road from Kapiti Area all the way to that turn-off to Nanyuki. I think the place is called Marwa. I am wondering whether they take the feedback seriously or it's just that they don't expect much revenue from travelers on that section of the journey to Nyeri/Nanyuki. And what about to Ole Polos (asking for Barrack!) ?? Washington, we take all customer feedback seriously. It may take us some time to rectify some problems but we do act upon the complaints. As mentioned yesterday, our team is getting in touch with you to pinpoint these problem areas. A deep analysis will tell you that Safaricom charges for money transfer are very expensive. The trick is in the amounts you transfer - and they take advantage of the fact that most clients will want to do a transfer at once, instead of in bits, which I don't think is fair. The cost of sending 2,500 whether at once or in 1,000, 1000, 500 should be the same. Afterall it's all _digital_ money, not some individuals carrying the cash to destinations/final users :-) As mentioned before, we believe that our charges are competitive and reflect the convenience of transferring your money securely and efficiently. It is also important to note that there is a network cost element to each portion of your transaction, which is why the fees cannot be standardised in the manner you suggest. On money transfer and especially with regard to customer (or is it consumer?) protection, I still think Safaricom is capable of doing more with regard to those transactions where someone ends up sending to the wrong number. Much as they have introduced number lookups from the contacts stored on the SIM card, I believe number lookups from the contacts stored on the phone shouldn't be such an uphill task. Do they have plans for this? Our second generation M-PESA system has enabled the service known as Hakikisha, which allows you to confirm the recipient details prior to the transaction being completed, using the customer’s officially registered details. Furthermore, we have made it very simple to initiate a reversal in the event is erroneously sent to the wrong recipient. Nonetheless I can confirm that we are working on an M-PESA App which will, among other things, be able to seamlessly retrieve recipient details directly from the contacts in your phonebook further minimising chances of error. The App is currently being Piloted. Being almost the world's pioneer of mobile money transfer, can they also pioneer a legal mechanism to deal with/mitigate cases where people have sent money to the wrong numbers by mistake? That is one area that remains wanting. When a customer calls us and lets us know that the money was sent to the wrong number, we can usually reverse it if the money has not been withdrawn. However if the money has been withdrawn they are in essence raising a legal dispute. Our role as a telecoms provider is limited to service provision and therefore we are not empowered to take on the investigative elements of such a legal dispute. What we can do is to provide network tools that can assist with minimising the chance of error – which is why introduced services like Hakikisha and engage in continuous customer education around this issue. At the moment, their 15sec option to mitigate that isn't quite intuitive. The "Cancel' option actually means 'go ahead and do the transfer', but most people have confused it with what "Cancel" in any other realm means. They should re-engineer the option to have the meaning/options expected by users..(Oh, was I supposed to give feedback or ask questions?) Besides, they should increase the time to 30secs, and also sponsor a media campaign to enlighten their clients. Washington, this solution is flash-enabled, so whether the button says ‘Ignore’ while others say ‘Cancel’ depends purely on the type of handset the user owns. The simple rule of thumb is that any response is required in order to stop the transactions, not responding means the transactions will proceed. Currently the timeout period is 25 seconds, which some users say is too long! Walu J I just have one question for Safcom with respect to Competition. Are they willing to: a) Be split into several independent units? As in make the Mobile money business (MPESA) a separate and autonomous unit from their Voice and Data side of business? We believe that the decision to split or not to split should lie with the company. All I will say is that our current model has worked very well for us so far. b) Open up MPESA service such that if I vuka(migrate) to competition e.g Airtel, I do not lose the MPESA facility? Obviously this would be an affront to their 'stronghold' but sometimes it may spice up the market a bit. This maybe necessary considering that their market share lead has not changed much over the last 10years. Which may point to a market failure or maybe they are just clever than everyone else :-). That is a big ask Walu but again the decision to implement such an initiative should lie with us. Innovation is the fuel that powers success in business. If this is taken away and commoditised through Regulatory intervention this will send all the wrong signals. Timothy Oriedo My question on today's topic. Are Frenemy and Coopetion terms alien to Safaricom's strategy? I observe aggressive canibalization forward, backward, laterally and upwards. With previous moves of backward integration to own infrastructure distribution - laying out of own fibre capacity reducing lease to capacity and forward integration of remodelling the airtime / scratchcards product distribution structure of their dealerships making it less lucrative for them to operate. Laterally through launch of peripheral services that would rather belong to their business partners email.e.g mobile money-banking, the big box-media etc. Isn't it unfair to compete with your suppliers and clients in the name of value chain innovation ? Wow! There are many loaded statements here, most of which are not entirely factual. Be that as it may, we compete fairly and we are interested in operating in an environment where other operators thrive because we believe there is significant opportunity for us all. Timothy trust me when I say we want to Transform Lives. It is at the centre of all we do – I have personally seen business plans set aside because they were not transformative for our customer. Even as we invest in our own fibre network, we are working with a number of local companies to implement the service – the same goes for any other element of our business including airtime distribution, which is done primarily through over 250,000 dealers country-wide. At a broader level, our cross-industry partnerships such as those we have with M-KOPA, KARA<http://www.capitalfm.co.ke/business/2017/02/safaricom-partners-kara-boost-n…> or Mulley’s Supermarket<https://www.youtube.com/watch?v=5YlczoCpvYI> – allow us to merge our collective strengths to provide unique products for the market. Lastly apart from mpesa transaction of less than 100 Bob, Please Call Me and checking for airtime balance which is the other Freemium service that safaricom is know for? The way to look at these so called ‘Freemium’ services is their reach and value to the person using them. To a college student who wants to communicate but doesn’t have any airtime a ‘Please Call Me Text” is not a small thing. You can imagine this for M-PESA customer who needs to send Kshs. 100. I can confirm that transaction numbers in this category have grown by more than 130% since we waived the charges. These may appear to be just two services but their reach is enormous given the number of customers who use them. Other ‘Freemiums’ include access to our website – any time you land on the site there is no charge and of course our Customer Care. Sydney Ochieng Safaricom has been rumored to harass agents who want to run competitors' mobile money solutions, has this practice stopped? What is Safaricom doing to stop its agents from doing this? Sidney, as you correctly state, that is a rumour. We opened up our M-PESA agency network in 2015 (we have now grown that network to over 124,000) – which means that our agents are free to provide services for other operators. You just need to walk around CBD and other towns in Kenya to see the multiple branding attesting to this. ________________________________ Note: All emails sent from Safaricom Limited are subject to Safaricom’s Email Terms & Conditions. Please click here to read the policy. http://www.safaricom.co.ke/images/Downloads/Terms_and_Conditions/safaricom_…

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Fwd: [AfrICANN-discuss] Reminder: ICANN Quarterly Stakeholder Report – Register for the FY17 Q2 Call on 15 February, 15:00 UTC
by Bob Omondi 15 Feb '17

15 Feb '17

FYI... B. ---------- Forwarded message ---------- From: Yaovi Atohoun <yaovi.atohoun(a)icann.org> Date: Tue, Feb 14, 2017 at 9:01 PM Subject: [AfrICANN-discuss] Reminder: ICANN Quarterly Stakeholder Report – Register for the FY17 Q2 Call on 15 February, 15:00 UTC To: AfrICANN Community List <africann(a)afrinic.net> English: https://www.icann.org/news/announcement-2017-01-12-en Français : https://www.icann.org/news/announcement-2017-01-12-fr Thanks/Merci -- Yaovi Atohoun Stakeholder Engagement & Operations Manager – Africa Tel. +229 66015649 <+229%2066%2001%2056%2049>/ 97891228 / 65209067 www.icann.org _______________________________________________ AfrICANN mailing list AfrICANN(a)afrinic.net https://lists.afrinic.net/mailman/listinfo/africann

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