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"Talk to Safaricom" Responses to Day 2 Questions
by Stephen Chege 15 Feb '17

15 Feb '17

Dear all Below are the responses to Day 2 Questions. We are picking up the supplementary questions and will respond to them. regards Steve Talk-2-Safaricom, Day 2 (Tuesday 7th Feb)- Competition Issues Guideline: Share your perspective as to whether or not Safaricom is dominant in the following sub-sectors and whether some intervention is required from the regulator. The current data from CA<http://www.ca.go.ke/images/downloads/STATISTICS/Sector%20Statistics%20Repor…> (Q1, 2016-17) could be a useful guideline for the dominance debate. It gives Safcom the following market share - a) Mobile Subscribers (69% of all subscribers, closest rival17.5%) ‘; b) Voice Traffic (76% of voice traffic, closest rival 13.8%) c) Data/Internet Subsector, (63.2% of mobile internet subscriptions, closest rival 21%) d) Mobile Money Transactions ( 81% of all mobile money transactions, closes rival 16%) I am sure we cannot ask or blame Safaricom for what it may consider a successful state of affairs :-) So please share your perspective as to whether or not Safaricom is dominant in the following sub-sectors and whether or not some intervention is required from the regulator in as far as making the market more competitive. Floor is open. Questions+Comments from Discussions: Ali Hussein @Walu What strategic purpose would splitting Safaricom have on their business? I'm fundamentally opposed to government imposed splits. Let's look at one of the most famous splits:- Standard Oil in the US. It was split into 34 companies by the justice department. The most prominent of these were Exxon, Mobil and Chevron. Many years later through 'Mergers and Acquisitions' the original company is now more or less back as ExxonMobil, whose CEO has incidentally been appointed by The Donald to be Secretary of State. https://en.m.wikipedia.org/wiki/Standard_Oil Having said that I think Mpesa remaining in Safaricom is stunting it's growth. But then that's their prerogative not anybody else's. I keep on saying that someone out there is quietly plotting to eat Safaricom's lunch. If they snooze. Ali, Walu we cannot speculate as to what action will be proposed against Safaricom. However we take the very strong view that competition in our sector should not be viewed only from the perspective of the so called smaller players. Questions should be asked how the situation came to be given that two of the current players were licensed at practically the same time. Specifically, the issue of investment in infrastructure should be examined in detail. Regulatory intervention should not be used to reward failure to invest. Also Ali correctly states, we also have to keep investing and innovating or else we shall soon be someone’s lunch. Also, the World Bank’s Global Economic Prospects Report<http://pubdocs.worldbank.org/en/842861463605615468/Global-Economic-Prospect…> (2016) notes, if Kenya’s economy wants to continue to grow at a ‘robust’ pace, empowering the mobile and technology sectors is critical as they provide the critical infrastructure needed for growth. Barrack Otieno Many thanks for your email, i applaud Safaricom for its aggressive and smart approach that has made it a leader. My question will be focused on connecting the unconnected. Is there an effort to tailor make the customer service platform to include other local languages say, Luhya, Luo or Maa?, i think this will encourage more citizens who traditionally dont speak English and or Swahili to embrace telecommunications and or related services. Good question Barrack, - we undertake a lot of investment in people and systems to ensure that all our customers are able to get service from our Call Centre in their preferred language. We have local dialect speakers in our Customer Centres and our Retail touch points who can serve all Kenyans in the event that they are not conversant with Kiswahili or English. So this is well covered. In fact our concern now is Chinese speakers! We have noted a significant number of calls from these customers. 2) What is Safaricoms experience with Mshwari - payments , defaults in light of the challenging economic times ?, i am sure this will be an indicator of the health of the economy. M-Shwari is a CBA product that is delivered via the Safaricom platform. According to CBA, less than 2% of borrowers default on their repayments. M-Shwari leverages the ubiquity of mobile devices, Safaricom’s M-PESA and partnership with CBA to enable Kenyans operate and maintain a bank account through their mobile device. This service is quite successful, and in every single minute our two partners (CBA and KCB) process two loans every second on both their M-Shwari and KCB-M-PESA products. Secondly i am curious to know the mechanism that is in place to refund people who might have money on Mpesa or Mshwari and pass on yet their relatives don't claim the money. Our policy is that the M-PESA and M-Shwari balances are maintained in the individual’s accounts until they are claimed by their personal representatives or executors of their Will. To make a claim, such representatives or executors are required to present Letters of Administration or a Grant of Probate issued by a Court and complete the relevant claim forms available at any of our retail shops countrywide. The money is then paid to them. If this money is not claimed within two years, then the law requires us to remit the balances in those accounts to the Unclaimed Financial Assets Authority. 3) On the data front , can we have a status update of the Safaricom Fibre to the Home Project?, which areas have been covered?, which areas have not been covered, any challenges the company has faced from the citizens, county governments and regulators. Regards We have just launched this project which complements our strategy to provide our customers end-to-end connectivity whether they are on-the-go or at home. So far we have fibre installed next to 20,000 homes to date meaning it will be easy to connect these residential areas to high speed fixed data. This is an ongoing effort which we see as our next strategic area for development. A lot of the concerns from citizens is the troublesome excavation works where the fibre is buried. We deal with these by ensuring our contractors restore the excavated areas back to the previous condition. With County Governments the concern is around Way Leaves. A number of us in this forum were involved in the drafting of the Critical Infrastructure Bill which, among other issues, sought to address the issues of delays in obtaining Way Leaves and in general ensuring that ICT infrastructure (including fibre optic cable) is deemed as utility and exempted from delays in approvals. I hope that Bill eventually passes into law. Victor Kapiyo Safaricom has over the years benefited from its current position, raking in billions in profits for its shareholders. As a public listed company, what has the company done so far to confer some of these benefits to the public, whether as part of its CSR, investments or approaches in business operations etc.? Regards, As a business, we have taken a conscious decision that our purpose is not solely to build value for our shareholders- which is an important part of what we do. We have at the centre of all the business we undertake a commitment to Transform Lives. We do this beyond the traditional realm of voice, data and mobile money services through partnerships in health, agriculture, the music and the arts space, backing and providing thought leadership for innovation, leading a corporate push to adopt the SDGs as well as projects such as the National Surveillance, Communication and Control System for the National Police Service to enhance security or the 23,000 primary schools which will benefit from free internet connectivity from Safaricom. Under our Corporate Responsibility program, we have helped over 1.2 million Kenyans receive health services, put 800,000 students in decent classrooms, and supported 1.25 million Kenyans through disaster response. We have provided over 300,000 people with access safe and clean water, and have economically empowered over 250,000 people. You may see more of our projects here: www.safaricom.co.ke/foundation<http://www.safaricom.co.ke/foundation> and I invite any one of you to let us know if they are any areas that we should cover more. We truly believe in building our relevance beyond the bottom line to create a sustainable organisation that adds value for all Kenyans. Grace Bomu I will ask a question on behalf of my teenager friend, "If Safcom makes so much profit, why can't it lower data costs? Hi Grace, please see my earlier response to Sidney on this matter. Odhiambo Washington On dominance on the above (except (c), I cannot blame Safaricom or even try to mention dominance. It's something they have worked for. However, they also need to use this gigantic position to ensure coverage everywhere while lowering tariffs on voice, data and mostly Money Transfer fees. Talking of coverage, I have severally tweeted Safaricom about the lack of network coverage along the road from Kapiti Area all the way to that turn-off to Nanyuki. I think the place is called Marwa. I am wondering whether they take the feedback seriously or it's just that they don't expect much revenue from travelers on that section of the journey to Nyeri/Nanyuki. And what about to Ole Polos (asking for Barrack!) ?? Washington, we take all customer feedback seriously. It may take us some time to rectify some problems but we do act upon the complaints. As mentioned yesterday, our team is getting in touch with you to pinpoint these problem areas. A deep analysis will tell you that Safaricom charges for money transfer are very expensive. The trick is in the amounts you transfer - and they take advantage of the fact that most clients will want to do a transfer at once, instead of in bits, which I don't think is fair. The cost of sending 2,500 whether at once or in 1,000, 1000, 500 should be the same. Afterall it's all _digital_ money, not some individuals carrying the cash to destinations/final users :-) As mentioned before, we believe that our charges are competitive and reflect the convenience of transferring your money securely and efficiently. It is also important to note that there is a network cost element to each portion of your transaction, which is why the fees cannot be standardised in the manner you suggest. On money transfer and especially with regard to customer (or is it consumer?) protection, I still think Safaricom is capable of doing more with regard to those transactions where someone ends up sending to the wrong number. Much as they have introduced number lookups from the contacts stored on the SIM card, I believe number lookups from the contacts stored on the phone shouldn't be such an uphill task. Do they have plans for this? Our second generation M-PESA system has enabled the service known as Hakikisha, which allows you to confirm the recipient details prior to the transaction being completed, using the customer’s officially registered details. Furthermore, we have made it very simple to initiate a reversal in the event is erroneously sent to the wrong recipient. Nonetheless I can confirm that we are working on an M-PESA App which will, among other things, be able to seamlessly retrieve recipient details directly from the contacts in your phonebook further minimising chances of error. The App is currently being Piloted. Being almost the world's pioneer of mobile money transfer, can they also pioneer a legal mechanism to deal with/mitigate cases where people have sent money to the wrong numbers by mistake? That is one area that remains wanting. When a customer calls us and lets us know that the money was sent to the wrong number, we can usually reverse it if the money has not been withdrawn. However if the money has been withdrawn they are in essence raising a legal dispute. Our role as a telecoms provider is limited to service provision and therefore we are not empowered to take on the investigative elements of such a legal dispute. What we can do is to provide network tools that can assist with minimising the chance of error – which is why introduced services like Hakikisha and engage in continuous customer education around this issue. At the moment, their 15sec option to mitigate that isn't quite intuitive. The "Cancel' option actually means 'go ahead and do the transfer', but most people have confused it with what "Cancel" in any other realm means. They should re-engineer the option to have the meaning/options expected by users..(Oh, was I supposed to give feedback or ask questions?) Besides, they should increase the time to 30secs, and also sponsor a media campaign to enlighten their clients. Washington, this solution is flash-enabled, so whether the button says ‘Ignore’ while others say ‘Cancel’ depends purely on the type of handset the user owns. The simple rule of thumb is that any response is required in order to stop the transactions, not responding means the transactions will proceed. Currently the timeout period is 25 seconds, which some users say is too long! Walu J I just have one question for Safcom with respect to Competition. Are they willing to: a) Be split into several independent units? As in make the Mobile money business (MPESA) a separate and autonomous unit from their Voice and Data side of business? We believe that the decision to split or not to split should lie with the company. All I will say is that our current model has worked very well for us so far. b) Open up MPESA service such that if I vuka(migrate) to competition e.g Airtel, I do not lose the MPESA facility? Obviously this would be an affront to their 'stronghold' but sometimes it may spice up the market a bit. This maybe necessary considering that their market share lead has not changed much over the last 10years. Which may point to a market failure or maybe they are just clever than everyone else :-). That is a big ask Walu but again the decision to implement such an initiative should lie with us. Innovation is the fuel that powers success in business. If this is taken away and commoditised through Regulatory intervention this will send all the wrong signals. Timothy Oriedo My question on today's topic. Are Frenemy and Coopetion terms alien to Safaricom's strategy? I observe aggressive canibalization forward, backward, laterally and upwards. With previous moves of backward integration to own infrastructure distribution - laying out of own fibre capacity reducing lease to capacity and forward integration of remodelling the airtime / scratchcards product distribution structure of their dealerships making it less lucrative for them to operate. Laterally through launch of peripheral services that would rather belong to their business partners email.e.g mobile money-banking, the big box-media etc. Isn't it unfair to compete with your suppliers and clients in the name of value chain innovation ? Wow! There are many loaded statements here, most of which are not entirely factual. Be that as it may, we compete fairly and we are interested in operating in an environment where other operators thrive because we believe there is significant opportunity for us all. Timothy trust me when I say we want to Transform Lives. It is at the centre of all we do – I have personally seen business plans set aside because they were not transformative for our customer. Even as we invest in our own fibre network, we are working with a number of local companies to implement the service – the same goes for any other element of our business including airtime distribution, which is done primarily through over 250,000 dealers country-wide. At a broader level, our cross-industry partnerships such as those we have with M-KOPA, KARA<http://www.capitalfm.co.ke/business/2017/02/safaricom-partners-kara-boost-n…> or Mulley’s Supermarket<https://www.youtube.com/watch?v=5YlczoCpvYI> – allow us to merge our collective strengths to provide unique products for the market. Lastly apart from mpesa transaction of less than 100 Bob, Please Call Me and checking for airtime balance which is the other Freemium service that safaricom is know for? The way to look at these so called ‘Freemium’ services is their reach and value to the person using them. To a college student who wants to communicate but doesn’t have any airtime a ‘Please Call Me Text” is not a small thing. You can imagine this for M-PESA customer who needs to send Kshs. 100. I can confirm that transaction numbers in this category have grown by more than 130% since we waived the charges. These may appear to be just two services but their reach is enormous given the number of customers who use them. Other ‘Freemiums’ include access to our website – any time you land on the site there is no charge and of course our Customer Care. Sydney Ochieng Safaricom has been rumored to harass agents who want to run competitors' mobile money solutions, has this practice stopped? What is Safaricom doing to stop its agents from doing this? Sidney, as you correctly state, that is a rumour. We opened up our M-PESA agency network in 2015 (we have now grown that network to over 124,000) – which means that our agents are free to provide services for other operators. You just need to walk around CBD and other towns in Kenya to see the multiple branding attesting to this. ________________________________ Note: All emails sent from Safaricom Limited are subject to Safaricom’s Email Terms & Conditions. Please click here to read the policy. http://www.safaricom.co.ke/images/Downloads/Terms_and_Conditions/safaricom_…

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Fwd: [AfrICANN-discuss] Reminder: ICANN Quarterly Stakeholder Report – Register for the FY17 Q2 Call on 15 February, 15:00 UTC
by Bob Omondi 15 Feb '17

15 Feb '17

FYI... B. ---------- Forwarded message ---------- From: Yaovi Atohoun <yaovi.atohoun(a)icann.org> Date: Tue, Feb 14, 2017 at 9:01 PM Subject: [AfrICANN-discuss] Reminder: ICANN Quarterly Stakeholder Report – Register for the FY17 Q2 Call on 15 February, 15:00 UTC To: AfrICANN Community List <africann(a)afrinic.net> English: https://www.icann.org/news/announcement-2017-01-12-en Français : https://www.icann.org/news/announcement-2017-01-12-fr Thanks/Merci -- Yaovi Atohoun Stakeholder Engagement & Operations Manager – Africa Tel. +229 66015649 <+229%2066%2001%2056%2049>/ 97891228 / 65209067 www.icann.org _______________________________________________ AfrICANN mailing list AfrICANN(a)afrinic.net https://lists.afrinic.net/mailman/listinfo/africann

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Re: [kictanet] Report of the Telecommunication Competition Market Study
by Ali Hussein 15 Feb '17

15 Feb '17

Rachel Thank you. This is very commendable. I have a humble ask though. It would be great to have attended this event but the notice (two days) is simply too short. May I request that you give at least a week's notice for such important events? Thanks *Ali Hussein* *Principal* *Hussein & Associates* Tel: +254 713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim <http://ke.linkedin.com/in/alihkassim> 13th Floor , Delta Towers, Oracle Wing, Chiromo Road, Westlands, Nairobi, Kenya. Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with. On Tue, Feb 14, 2017 at 2:45 PM, Alwala, Rachel via kictanet < kictanet(a)lists.kictanet.or.ke> wrote: > Dear Listers, > > The Communications Authority of Kenya (CA) contracted Ms Analysys Mason to > carry out a competition study in the telecommunication sub-sector with a > view to evaluate the competitive landscape of the telecommunication > sub-sector in Kenya. > > > > In the course of the study, the Authority adopted a consultative approach, > which involved participation of various stakeholders across the sub-sector. > The study is nearing its conclusion and as such, the Authority has planned > an interactive workshop to disseminate the findings of the study on *Thursday > 16th February 2017 at The Hilton Hotel, Nairobi from 9.00 am.* > > > > We wish to invite KICTANET community to attend the workshop. Given the > limitation of space and in order to accommodate a cross section > stakeholders interested in the study, we propose representation of 10 (ten) > people from KICTANET. For those who would be interested, please get in > touch /register with the Co-Convenor, Grace Githaiga, who will send us > the consolidated list. > > > We thank you for your continued cooperation and look forward to your kind > attendance. > > > > Regards, > > > Rachel > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > https://lists.kictanet.or.ke/mailman/listinfo/kictanet > Twitter: http://twitter.com/kictanet > Facebook: https://www.facebook.com/KICTANet/ > > Unsubscribe or change your options at https://lists.kictanet.or.ke/ > mailman/options/kictanet/info%40alyhussein.com > > The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform > for people and institutions interested and involved in ICT policy and > regulation. The network aims to act as a catalyst for reform in the ICT > sector in support of the national aim of ICT enabled growth and development. > > KICTANetiquette : Adhere to the same standards of acceptable behaviors > online that you follow in real life: respect people's times and bandwidth, > share knowledge, don't flame or abuse or personalize, respect privacy, do > not spam, do not market your wares or qualifications. >

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Improving the customer experience to achieve government-agency goals | McKinsey & Company
by Ali Hussein 15 Feb '17

15 Feb '17

Listers A very interesting read on how Government Agencies can improve the citizen experience and gain loyalty (and votes?) to stay in office. Excerpt:- Mastering the concept and execution of an exceptionally good citizen experience is a challenge, but it can help government agencies reach new heights against their stated missions, achieve revenue and cost targets, and improve the overall engagement of their employees. By focusing on the citizen’s overall journey and scientifically applying lessons learned from other customer-experience leaders, public entities can gain significant ground in the satisfaction of the citizens they serve. Read on:- http://www.mckinsey.com/industries/public-sector/our-insights/improving-the… Ali Hussein Principal Hussein & Associates +254 0713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim "We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle Sent from my iPad

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Fwd:[AfrICANN-discuss] 'The Future of Internet is African' dixit Goran Marby
by Barrack Otieno 14 Feb '17

14 Feb '17

Listers, For your Information. Best Regards ---------- Forwarded message ---------- From: "Dandjinou Pierre" <pdandjinou(a)gmail.com> Date: Feb 7, 2017 3:42 PM Subject: [AfrICANN-discuss] 'The Future of Internet is African' dixit Goran Marby To: "africann(a)afrinic.net" <africann(a)afrinic.net> Dear All, Please find below an interview by Goran Marby, during his first trip in Africa (Kenya and Ethiopia) two weeks ago, as President & CEO of ICANN ! Pierre http://media.reelforge.com/player/index.php?storyid=32368819 6&encryptid=f2twbs517jn3vzhmk8cxp69yr400dq And the print edition is below: https://www.standardmedia.co.ke/business/article/2001228504/ the-future-of-internet-is-african *‘The future of Internet is African’ By Frankline Sunday | Updated Tue, February 7th 2017* Depending on whom you ask, the future of the Internet is one of three things. It is either a dystopia ruled by corporate giants, a utopia where artificial intelligence has solved the majority of humanity’s challenges, or a mix of the two. As it is today, computing and networking technologies are evolving at a pace that has left Internet users trapped in a near-infinite cycle of adoption. And this is expected to accelerate in the future. According to Göran Marby, the head of the Internet Corporation for Assigned Names and Numbers (ICANN), while it is impossible to predict the future of the Internet, sub-Saharan Africa will play a large part in bringing it all together. ICANN co-ordinates the Internet’s naming system. “The fascinating thing about the Internet – which also makes me somewhat nervous – is that you never know what is coming next,” he said in an exclusive interview with Business Beat during his first visit to Kenya. Grossly misunderstood Indeed, in a best-selling book 10 years ago, renowned computer scientist Ray Kurzweil noted that human beings have grossly misunderstood the pace of technological advancement owing to a relatively short-sighted perception of the past and present. “An analysis of the history of technology shows that technological change is exponential, contrary to the common-sense ‘intuitive linear’ view. So we won’t experience 100 years of progress in the 21st century – it will be more like 20,000 years of progress,” he wrote. The result, as described by Mr Kurzweil, sounds like something of a science fiction film – machine intelligence will surpass human intelligence in the next few decades. This will lead to ‘The Singularity’ – technological change so rapid and profound it represents a rupture in the fabric of human history. “The implications include the merger of biological and non-biological intelligence, immortal software-based humans, and ultra-high levels of intelligence that expand outward in the universe at the speed of light,” he wrote. In the decade since Kurzweil published his mind-boggling book, advancements in mobile, wearable devices, autonomous cars and home appliances have progressed exponentially. Technology researchers believe that after the first three digital revolutions – broadband, mobile connectivity and social networking – the Internet of Things comes fourth, significantly changing the way human beings interact with themselves and their devices. Mr Marby, 53, has worked in the telecommunications sector for more than two decades, and was the director general at Sweden’s regulatory body, Swedish Post and Telecom Authority (PTS), prior to his appointment at ICANN last March. He is confident that the future of the Internet relies largely on how communities innovate and apply the resource’s functionalities. “No one has been on the Internet for a long time, and the Internet today is not what it used to be five or so years ago and will not be the same in the next five years,” he said. “Getting people online changes everything and levels the playing field. There could be someone in a garage in Nairobi right now who will be the one to reveal the next big solution.” Equal opportunities This is possible because of net neutrality – the Internet-governing principle that allows equal access to anybody, anywhere. This means, for example, that if two people from opposite ends of the earth log onto the same webpage, the flow of data packets from their two devices is treated equally. This is important because it allows equal opportunities to software and hardware developers from all over the world to innovate. It is, therefore, crucial for sub-Saharan African governments and ICT regulators to participate in global discussions on issues like net neutrality and digital security for the benefit of the more than one billion potential users in the region. “Africa’s engagement will help to form the new Internet,” said Marby. “Participating in the developing of the Internet through the different forums will allow the region to ensure that it also caters to specific regional needs.” In the recent past, however, this has also seen governments and regulators in sub-Saharan Africa resort to heavy-handed techniques in a bid to control Internet access, fearing its use to fan discontent among netizens. Mass Internet shutdowns have become more frequent, with the governments of Gambia, Eritrea, Ethiopia, Uganda and most recently Cameroon conducting large-scale shutdowns in the last year. However, a study by the Brookings Institute found that 81 short-term Internet shutdowns in 19 countries in 2015 cost them $2.4 billion (Sh249.4 billion). Some of the countries that suffered huge losses include India, Saudi Arabia, Morocco and Iraq, with the losses expected to be higher since tax losses and loss of investment had been excluded. Marby added that while the Internet is a global resource, the business application of it is still local in nature, which will require governments to develop legislation that is specific to the needs of local stakeholders. “Many of these discussions are local, as it should be because it is the government and regulators that set the laws within a specific jurisdiction,” he said. “The Internet is global, but the localisation of data is essential in bringing about an investment opportunity. Think local grocery stores, local municipalities, local news.” Marby noted that another advantage working for the region is the adoption of mobile, where sub-Saharan Africa leads other regions in the world, providing a large pool of users to drive uptake. “The Internet is like love. If you share information, you increase the value of information, just like it is with love.” fsunday(a)standardmedia.co.ke -- Pierre Dandjinou Cotonou - 229 90 087784 / 66566610 Dakar 221 77 639 30 41 www.scg.bj skype : sagbo1953 _______________________________________________ AfrICANN mailing list AfrICANN(a)afrinic.net https://lists.afrinic.net/mailman/listinfo/africann

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Fwd:The 2017 NGO Online Tech Report is Out!
by Barrack Otieno 14 Feb '17

14 Feb '17

Might be of interest to some of the listers. Best Regards ---------- Forwarded message ---------- From: "Public Interest Registry" <marketing(a)pir.org> Date: Feb 2, 2017 4:46 PM Subject: The 2017 NGO Online Tech Report is Out! To: "Barrack Otieno" <otieno.barrack(a)gmail.com> ------------------------------ [image: ongood logo] <http://trk.etrigue.com/link.php?a=1209&b=97a731481a57a259a2807> - [image: twitter] <http://trk.etrigue.com/link.php?a=1209&b=97a731481a57a259a817> - [image: facebook] <http://trk.etrigue.com/link.php?a=1209&b=97a731481a57a259a816> - [image: instagram] <http://trk.etrigue.com/link.php?a=1209&b=97a731481a57a259a2809> - [image: linkedin] <http://trk.etrigue.com/link.php?a=1209&b=97a731481a57a259a2808> [image: ongood] <http://trk.etrigue.com/link.php?a=1209&b=97a731481a57a259a2606> ------------------------------ ------------------------------ 2017 Global NGO Online Technology Report <https://pir.org/global-ngo-online-technology-report/?jujrtyghfud97a731481a5…> The 2017 Global NGO Online Technology Report is now available in English <http://trk.etrigue.com/link.php?a=1209&b=97a731481a57a259a2953>, French <http://trk.etrigue.com/link.php?a=1209&b=97a731481a57a259a2954> and Spanish <http://trk.etrigue.com/link.php?a=1209&b=97a731481a57a259a2952>! This year's report highlights how non-governmental organizations (NGOs) worldwide use online technology to engage their supporters and donors. The research was conducted by Nonprofit Tech for Good <http://trk.etrigue.com/link.php?a=1209&b=97a731481a57a259a1070> and sponsored by Public Interest Registry <http://pir.org/?jujrtyghfud97a731481a57a259a16>. ------------------------------ Upcoming Webinars [image: engo] *Webinar:* How to Report Live from Nonprofit Conferences and Events <https://www.ongood.ngo/info/resources/how-to-report-live-from-nonprofit-con…> *Date:* Tuesday, February 14/Wednesday, February 15 *Time:* 2pm PST (San Francisco)/9am AEDT (Sydney) ------------------------------ *Webinar:* How to Successfully Participate in Cause Awareness and Giving Days <https://www.ongood.ngo/info/resources/how-to-successfully-participate-in-ca…> *Date:* Tuesday, March 14/Wednesday, March 15 *Time:* 3pm PDT (San Francisco)/9am AEDT (Sydney) ------------------------------ [image: ongood] <http://trk.etrigue.com/link.php?a=1209&b=97a731481a57a259a2807> OnGood.ngo <http://trk.etrigue.com/link.php?a=1209&b=97a731481a57a259a2807> Public Interest Registry | 1775 Wiehle Ave | Reston, VA 20190 (703) 889-5764                                                             You received this email because we believe you have an interest in .ngo & .ong. If you would like, you can manage your communication preferences. <http://ww2.pir.org/un/c.php?AAAAAAAAvIkHueFQpqy2ucBlL8paci%2FnnHZ8Z4zY67AzO…>

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Re: [kictanet] Apply for Internet Hall of Fame
by Barrack Otieno 14 Feb '17

14 Feb '17

Listers, This is for your information and attention. Regards ________________________________ From: Alice Munyua <alice(a)dotafrica.org> Sent: Wednesday, February 1, 2017 4:18 PM To: Grace Githaiga Subject: Fwd: Internet Hall of Fame Nominations Open > > > Internet Hall of Fame Nominations Open | View Online > > > > > > > > > > > > Dear Munyua, > > Extraordinary people around the world helped to make the Internet what it is today - a platform for innovation, communication, economic development and social progress. > > The Internet Hall of Fame honors individuals who have pushed the boundaries to bring the Internet to life and make it an essential resource used by billions of people. > > With the Internet Society’s 25th anniversary as a backdrop, this year we will welcome a new class of inductees to the Internet Hall of Fame. > > Do you know someone who has played a major role in the development and advancement of the Internet? This is the time to recognize their contribution. > > We are looking for: > Pioneers who were instrumental in the Internet's evolution; > Innovators who made outstanding technological, commercial, regulatory or policy advances; > Global Connectors who contributed to the growth, connectivity, and use of the Internet that resulted in global impact. > For more information on how to send in your nomination, please visit: http://internethalloffame.org/nominations. > > The deadline for nominations is March 15, 2017, and we will announce the next class of inductees in September. > > Best, > Ayesha Hassan > > Vice President, Stakeholder Relations & Partnerships > > Internet Society > > email: hassan(a)isoc.org > > http://www.isoc.org > > > > > > > > Don't miss a thing. > > Twitter | Facebook | Linkedin | YouTube | Instagram > > © Copyright 2017 Internet Society > Please add us to your safelist. If you wish to manage your email preferences or unsubscribe from future emails from us, please click here. > > > > This message was sent to alice(a)dotafrica.org by the Internet Society. > Please add us to your safe list to ensure delivery. > Unsubscribe | Unsubscribe via email | Update your preferences | View Online | Privacy Policy | Contact Us > © Copyright 2016 Internet Society > 1775 Wiehle Avenue, Suite 201, Reston, VA 20190-5108 USA +1 703-439-2120 > Galerie Jean-Malbuisson 15, CH-1204 Geneva, Switzerland +41 22 807 1444 > Have questions? Contact membership(a)isoc.org

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Fwd:[Internet Policy] What Facebook Is Doing to Combat Fake News
by Barrack Otieno 14 Feb '17

14 Feb '17

Listers , For your information and attention. Regards ---------- Forwarded message ---------- From: "Richard Hill" <rhill(a)hill-a.ch> Date: Feb 10, 2017 5:20 PM Subject: [Internet Policy] What Facebook Is Doing to Combat Fake News To: "Internetpolicy@Elists. Isoc. Org" <internetpolicy(a)elists.isoc.org> What Facebook Is Doing to Combat Fake News <https://www.scientificamerican.com/article/pogue-what-facebook-is-doing-to-…> *The social network has rolled out new tools to deal with this growing problem* - *By David Pogue <https://www.scientificamerican.com/author/david-pogue/> | Scientific American February 2017 Issue <https://www.scientificamerican.com/magazine/sa/2017/02-01/?WT.ac=SA_SA_Curr…>* · · · · · · Share on Facebook <https://www.scientificamerican.com/article/pogue-what-facebook-is-doing-to-…> Share on Twitter Share on Reddit Email Print Share via · Google+ <https://www.scientificamerican.com/article/pogue-what-facebook-is-doing-to-…> · Stumble Upon <https://www.scientificamerican.com/article/pogue-what-facebook-is-doing-to-…> [image: mage removed by sender.] *Credit: Iain Masterton Getty Images <http://www.gettyimages.com/license/599388352>* This month, in my *Scientific American <https://www.scientificamerican.com/article/the-ultimate-cure-for-the-fake-n…>* column <https://www.scientificamerican.com/article/the-ultimate-cure-for-the-fake-n…>, I wrote about the rise of fake news <https://www.scientificamerican.com/article/pogue-what-facebook-is-doing-to-…> stories: Bogus stories, posted on no-name Web sites, intended to generate ad income (and perhaps to influence the presidential election). At first, Facebook <https://www.scientificamerican.com/article/pogue-what-facebook-is-doing-to-…> CEO Mark Zuckerberg downplayed the significance of the fake-news tsunami. But as the backlash continued, Facebook <https://www.scientificamerican.com/article/pogue-what-facebook-is-doing-to-…> soon rolled out new tools to combat the spread of fake news <https://www.scientificamerican.com/article/pogue-what-facebook-is-doing-to-…>. As a spokesman puts it <https://newsroom.fb.com/news/2016/12/news-feed-fyi-addressing-hoaxes-and-fa…>, “We cannot become arbiters of truth ourselves.” Instead, the new tools take four approaches, which Facebook <https://www.scientificamerican.com/article/pogue-what-facebook-is-doing-to-…> intends to study and enhance over time. First: If you tap the V button at the top right of a post and then choose “Report this post,” you’ll see a new option called “It’s a fake news <https://www.scientificamerican.com/article/pogue-what-facebook-is-doing-to-…> story.” On the next screen, you’ll have a choice of options, including “Mark this post as fake news <https://www.scientificamerican.com/article/pogue-what-facebook-is-doing-to-…>.” (Other options include “Message Chris Robin” [or whomever posted the story] to let them know they fell for it.) Second: If enough people flag a story as fake, it will be sent to a fact-checking organization like Snopes.com or PolitiFact. And if the outfit determines that yes, the story is bogus, it will appear on Facebook <https://www.scientificamerican.com/article/pogue-what-facebook-is-doing-to-…> with a red banner that says, “Disputed by Third-Party Fact Checkers.” That banner will include a link to the fact checkers’ article explaining why the story is false. (If you try to share it, you’ll see a similar message.) In other words, Facebook <https://www.scientificamerican.com/article/pogue-what-facebook-is-doing-to-…> is being careful to avoid outright censorship. The stories still appear, but with flags that identify them as phony. (Those stories may appear lower in your News Feed, and can’t be promoted or made into ads.) Third: Facebook <https://www.scientificamerican.com/article/pogue-what-facebook-is-doing-to-…> will employ software to help identify fake stories. For example, Facebook <https://www.scientificamerican.com/article/pogue-what-facebook-is-doing-to-…> has learned that when lots of people read a certain article but then don’t share it, it’s often because the story is phony. Fourth: Facebook <https://www.scientificamerican.com/article/pogue-what-facebook-is-doing-to-…> is trying to shut down the financial incentive for fakers. Its engineers have eliminated the ability for the fakers to create Web sites that impersonate actual news sites, for example. And the company will analyze sites that draw ad dollars from Facebook <https://www.scientificamerican.com/article/pogue-what-facebook-is-doing-to-…> traffic, and will cut them off if they’re in the business of fake-news fraud. As Facebook <https://www.scientificamerican.com/article/pogue-what-facebook-is-doing-to-…> has pointed out, there can be a fine line between “fake news <https://www.scientificamerican.com/article/pogue-what-facebook-is-doing-to-…>” and satire, rumor, editorial and true-but-missing-context stories. The company’s four steps strike me as impressively fair and thoughtful. They aim to help readers sort out fact from fiction, without actually stifling anybody’s opinion. *This article was originally published with the title "What Facebook Is Doing to Combat Fake News <https://www.scientificamerican.com/article/pogue-what-facebook-is-doing-to-…>"* _______________________________________________ To manage your ISOC subscriptions or unsubscribe, please log into the ISOC Member Portal: https://portal.isoc.org/ Then choose Interests & Subscriptions from the My Account menu.

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Report of the Telecommunication Competition Market Study
by Alwala, Rachel 14 Feb '17

14 Feb '17

Dear Listers, The Communications Authority of Kenya (CA) contracted Ms Analysys Mason to carry out a competition study in the telecommunication sub-sector with a view to evaluate the competitive landscape of the telecommunication sub-sector in Kenya. In the course of the study, the Authority adopted a consultative approach, which involved participation of various stakeholders across the sub-sector. The study is nearing its conclusion and as such, the Authority has planned an interactive workshop to disseminate the findings of the study on Thursday 16th February 2017 at The Hilton Hotel, Nairobi from 9.00 am. We wish to invite KICTANET community to attend the workshop. Given the limitation of space and in order to accommodate a cross section stakeholders interested in the study, we propose representation of 10 (ten) people from KICTANET. For those who would be interested, please get in touch /register with the Co-Convenor, Grace Githaiga, who will send us the consolidated list. We thank you for your continued cooperation and look forward to your kind attendance. Regards, Rachel

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Handing over to Safaricom: "Talk to Safaricom"
by Grace Githaiga 14 Feb '17

14 Feb '17

Dear Listers Thank you so much to all of you who participated in the one week moderated debate 'Talk to Safaricom'. Your dedication is highly appreciated. The questions when responded to by Safcom, will indeed shed light on many of the concerns raised. @Walu, asante sana for your moderation skills and all the hours you put into the discussion. We now hand over to Steve Chege, Director, Corporate Affairs at Safaricom to guide us on the next steps and the time frame within which we will get responses. We welcome Safaricom's willingness to engage with the community and ultimately provide us with the very needed information. Once again, all your contributions are valued. Best regards Githaiga, Grace Co-Convenor Kenya ICT Action Network (KICTANet) Twitter:@ggithaiga Tel: 254722701495 Skype: gracegithaiga Alternate email: ggithaiga(a)hotmail.com Linkedin: https://www.linkedin.com/in/gracegithaiga www.kictanet.or.ke "Change only happens when ordinary people get involved, get engaged and come together to demand it. I am asking you to believe. Not in my ability to bring about change – but in yours"---Barrack Obama.

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