- KICTANet - KICTANet

TechSoup Kenya - Reducing the ICT Cost in the Kenya NGO Sector
by alice＠apc.org 22 Jun '09

22 Jun '09

http://www.techsoupkenya.or.ke The Southern African NGO Network (SANGONeT) and the Arid Lands Information Network (ALIN) have launched TechSoup Kenya, an online technology donation portal aimed at the Kenya NGO sector, on 17 June 2009 in Nairobi, Kenya. TechSoup Kenya aims to assist NGOs by providing software and hardware for very low or discounted fees in conjunction with ICT donor partners, as well as by supporting NGOs to maximise their ICT purchases and infrastructure. It will present Kenya NGOs with an opportunity to access software and other ICT solutions at discounts of up to 95% of the retail value. In order to benefit from TechSoup Kenya, NGOs must be registered with the NGO Coordination Board as a non-profit organisation. For general information about the programme and its restrictions, click here. NGOs interested in ordering software available on TechSoup Kenya should first check their general eligibility here. If an organisation meets these requirements, then check the specific eligibility requirements of our initial donor partners, Microsoft and the International Commission on Workforce Development, here. If you qualify for at least one of these, then register for the programme here . The product catalogue can be viewed here . For more information about TechSoup Kenya, as well as to receive regular updates about new product donations, please contact us on Tel: +254 20 224 7507 or support(a)techsoupkenya.or.ke. To read about the launch of TechSoup Kenya, click here. http://www.techsoupkenya.or.ke To: support(a)techsoupkenya.or.ke Subject: TechSoup Kenya - Reducing the ICT Cost in the Kenya NGO Sector 18 June 2009 Contact TechSoup Kenya Tel: +254 20 224 7507 Fax: +254 20 273 7813 E-mail: support(a)techsoupkenya.or.ke

1 0

Re: [kictanet] Africa: Kenya, South Africa, Tunisia Top Innovation Poll (was Re: Kenya ranked among least peaceful states)
by Gakuru Alex 21 Jun '09

21 Jun '09

Great News. Thanks Adam. I agree with the report. We've been struggling to get this information out all along. But that is all set to change upon fibre optics switch on.. Kenya and Zimbabwe among top 10 Internet users despite relying on satellite http://www.internetworldstats.com/stats1.htm. Alex On Sun, Jun 21, 2009 at 8:27 AM, Adam Peake<ajp(a)glocom.ac.jp> wrote: > "Africa: Kenya, South Africa, Tunisia Top Innovation Poll > Sharon Davis > 17 June 2009 > > Kenya, South Africa and Tunisia have emerged as the top innovators of Africa > in a report on the continent's competitiveness launched last week. > > The three countries - which scored highly on ratings of their scientific > capacity - are on a par with such innovative countries as Brazil and India, > according to The Africa Competitiveness Report 2009, produced by the World > Economic Forum, the African Development Bank and the World Bank Africa. > > In a league table that included 33 African countries, and 134 countries > overall, Tunisia ranked thirtieth for innovation factors (and first in > Africa); South Africa thirty-sixth (second) and Kenya fiftieth (third). ..." > > Rest of the article at <http://allafrica.com/stories/200906180622.html> > > Based on the "Africa Competitiveness Report 2009" > <http://www.weforum.org/en/initiatives/gcp/Africa%20Competitiveness%20Report…> > (research by World Economic Forum, the African Development Bank and the > World Bank.) Which I have not read, I hope the news article is an accurate > reflection of the report. > > Best, > > Adam > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: alexgakuru.lists(a)gmail.com > Unsubscribe or change your options at > http://lists.kictanet.or.ke/mailman/options/kictanet/alexgakuru.lists%40gma… >

1 0

Kenya ranked among least peaceful states
by S.Murigi Muraya 21 Jun '09

21 Jun '09

*Kenya ranked among least peaceful states* http://www.businessdailyafrica.com/Company%20Industry/-/539550/611366/-/u9o… Posted Tuesday, June 16 2009 at 00:00 A new global survey has ranked Kenya among the top 40 countries that are least peaceful, a move that looks set to erode the country's standing as an investment destination. The survey by the Institute for Economics and Peace, an Australian non-profit research firm, indicated that Kenya was this year ranked 113 among 144 countries that were surveyed. The report could drive away potential investors returning to Kenya after last year's post-election chaos which shut down most businesses in key towns across the country. The same survey ranked Kenya 91 in 2007 and 119 in 2008. This comes at a time when a number of initiatives including the launch of Brand Kenya, a state corporation charged with building the country's image, have been put in place to woo investors. But the new report by the Australian economists could water down these efforts. Diamond rich Botswana has been ranked as the most peaceful country in Africa followed by Malawi which scored highly after carrying out a peaceful presidential election recently. *Most serene* According to the global survey New Zealand is the most peaceful country in the world. Other countries that are said to be peaceful in Africa include Gabon, Ghana, Mozambique, Zambia and Tanzania. The report which ranks Kenya the lowest amongst the traditional three East African states uses 23 indicators to determine the existence or absence of peace, key among them being hostility to foreigners or private property, political instability, respect for human rights, military capability, potential for terrorist attacks and perceptions of criminality in society and relations with neighbouring states. But a local organization Peace and Development Network dismissed the parameters as inadequate to judge a country's levels of peace. "The parameters to use when judging a country's level of peace should include the existence of mechanisms for resolving conflicts within a state, because every country has its own internal conflicts, " said Philip Onguje, the programme officer in charge of human security at Peace and Development Network. Kenya is at a crossroads following post-election violence early last year in which more than 1,000 people were killed with several others displaced from their property.

6 7

Ebrief on 2009 Budget from DCDM
by alice＠apc.org 20 Jun '09

20 Jun '09

Dear all Find attached a brief from DCDM associates on this years budget. best alice

3 2

Fwd: [ke-internetusers] Excellent! Child Online Protection publications
by Gakuru Alex 19 Jun '09

19 Jun '09

I hope "Chukua Hatua" folks at CCK update 'Child Safety and Internet Use' at http://www.cck.go.ke/consumer_fact_sheets/ ? regards, ---------- Forwarded message ---------- From: Alex Gakuru <gakuru(a)gmail.com> Date: Fri, Jun 19, 2009 at 9:51 AM Subject: [ke-internetusers] Excellent! Child Online Protection publications To: ke-users <ke-internetusers(a)bdix.net> Draft Guidelines 1) Draft Guidelines for Children 2) Draft Guidelines for Parents, Guardians and Educators Pdf format 3) Draft Guidelines for Industry Pdf format 4) Draft Guidelines for Policy Makers Pdf format "I welcome the ITU's Child Online Protection Initiative and I urge all States to support it." Ban Ki-moon UN Secretary-General http://www.itu.int/osg/csd/cybersecurity/gca/cop/guidelines/index.html _______________________________________________ ke-internetusers mailing list ke-internetusers(a)bdix.net http://www.bdix.net/mailman/listinfo/ke-internetusers

1 0

Re: [kictanet] Day 12 of 12 -- BPO Discussions, Wrapping Up???
by Walubengo J 19 Jun '09

19 Jun '09

David et al, Ok. for once I dont know what to say. But only recall that when two bulls begin to fight it is the grass that suffers. I dont think this is the kind of "wrapping up" that Nyaki meant when she wrote the above subject line. So maybe the two can agree to meet offline and continue the discussion on if, how and why the money was returned? Unless ofcourse the Listers want that discussion - in which case it must be formally requested, scheduled and moderated. walu. --- On Thu, 6/18/09, David Otwoma <otwomad(a)gmail.com> wrote: > From: David Otwoma <otwomad(a)gmail.com> > Subject: Re: [kictanet] Day 12 of 12 -- BPO Discussions, Wrapping Up > To: jwalu(a)yahoo.com > Cc: "KICTAnet ICT Policy Discussions" <kictanet(a)lists.kictanet.or.ke>, kictanet-bounces+bitange=jambo.co.ke(a)lists.kictanet.or.ke > Date: Thursday, June 18, 2009, 3:38 PM > Dear Dr. Ndemo, > > With all due respect, you appear to lose me > here. > > The partial statement you qoute below comes from http://www.businessdailyafrica.com/-/539552/608168/-/item/1/-/3te68rz/-/ind… > > > As regards, formal apology, please let me know if it > is to be directed to:- > > (a) your person (individual), > > (b) your official capacity, > > (c) organizers of the just ended BPO discussion, > > (d) Kicktanet list owners and listers, > > (e) all the above or more than one of the above. > > The above is without prejudice and as the case(s) may > be will be addressed accordingly. > > Finally, and if your permit, on appropriate forum we > may debate the reasons monies are returned/recalled to > Treasury year in year out. Is it by accident or design? > 2009 its famine. 2008 it was IDPs. ......1999 it was > drought....1991 it was land clashes. Is it by accident or > design? > > > Kind regards, > > David > > > > On Wed, Jun 17, 2009 at 2:40 AM, > <bitange(a)jambo.co.ke> > wrote: > > David, > You very clearly stated "in ICT there seems to be > laxity" where 500 nillion is being returned to > Treasury. The story very clearly states the reason why > Treasury had to reallocate the budget. > > > The motives in your earlier post were not good because you > are in a postion to know better and you should. I actually > expect a formal apology. > > > Ndemo. > > > Sent from my BlackBerry® > > -----Original Message----- > > From: David Otwoma <otwomad(a)gmail.com> > > Date: Wed, 17 Jun 2009 08:49:42 > To: <bitange(a)jambo.co.ke> > > > Cc: KICTAnet ICT Policy Discussions<kictanet(a)lists.kictanet.or.ke> > Subject: Re: [kictanet] Day 12 of 12 -- BPO Discussions, > Wrapping Up > > > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > > This message was sent to: bitange(a)jambo.co.ke > Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/bitange%40jambo.co.ke > > > > > > > -- > > > > -----Inline Attachment Follows----- > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: jwalu(a)yahoo.com > Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com >

3 2

Mobile Tech 4 Social Change Camp & Mobile Boot Camp 2009
by Jessica Colaço 19 Jun '09

19 Jun '09

Hi All, You are cordially invited to: - *Mobile Tech 4 Social Change Camp - 27th of June at Strathmore University: * - The charges are: Students (Strathmore and non-Strathmore): Ksh 500/- Non-Students: Ksh 1,000/- - More details: http://www.strathmore.edu/Events.php?EventID=30 * * - *Mobile Boot Camp 2009 - 9th - 11th of July at Strathmore University: * - The charges are: Students (Strathmore and non-Strathmore): Ksh 700/- Non-Students: Ksh 1,500/- - More details: http://www.strathmore.edu/aboutus.php?id=171 We look forward to seeing you there. Please email me if you have any queries. Best, -- Jessica Colaço

1 0

Day 4 of 10- BPO Discussions, Govt Subsidies
by Walubengo J 18 Jun '09

18 Jun '09

-Dear Listers, I must thank all for your insights over the last few days. I like the challenge that asked whether we are "over-regulating" an emerging market as the "answer" to the question on if we have legal and regulatory gaps. Listers are encouraged to challenge and not just answer the questions. Other arising issues included where we want to play within the BPO Value Chain, the Impact of the Political (in-)stability, the need to map our Data Protection laws to those in the target markets are just but some of the highlights I picked - and by all means this is NOT exhaustive as am still reading through the contributions. But today we need to open the theme on Government subsidies. The Researchers found the S.Africa and India had elaborate subsidy provisions for the sector that included Tax Holidays and Exemptions, Investment Grants to BPO operators, Training Subsidies, One-stop shop for Corporate Company Registrations that could be 100% foreign owned, etc. The Researchers noted the unique Mauritius case which had similar incentives but eventually abolished most of them arguing that they were more beneficial to the Operators than to the Nation. On the Kenyan front - other than the not so succesfull Govt Bandwidth subsidies for Operators, very little in terms of incentives was available to BPO Operators. It was noted that the BPO operators had to be within the EPZ in order to enjoy the subsidies other EPZ corporates operates - the problem being that most BPO operaters exist outside the EPZ area. Whats more, BPO operators had to pay additional charges to be registered by the CCK (Regulator) and should be at least 20% locally owned. Qtn6: What incentives / subsidies should the government provide to BPO operators? What of the clause requiring 20% Local shareholding in foreign companies - is it prohibitive or helpful? Floor is open comments. walu. Encl: Synthesis 2:- Subsidies and Incentives

31 82

FW: News - ELECTION FALLOUT / ACCESS TO INFORMATION Iran's cyber-revolution gets a hand from Canada
by Edith Adera 17 Jun '09

17 Jun '09

============================== http://www.nytimes.com/2009/06/17/world/middleeast/17media.html?ref=middlee… June 17, 2009 U.S. Steps Gingerly Into Tumult in Iran By MARK LANDLER and BRIAN STELTER WASHINGTON - The Obama administration says it has tried to avoid words or deeds that could be portrayed as American meddling in Iran's presidential election and its tumultuous aftermath. Yet on Monday afternoon, a 27-year-old State Department official, Jared Cohen, e-mailed the social-networking site Twitter with an unusual request: delay scheduled maintenance of its global network, which would have cut off service while Iranians were using Twitter to swap information and inform the outside world about the mushrooming protests around Tehran. The request, made to a Twitter co-founder, Jack Dorsey, is yet another new-media milestone: the recognition by the United States government that an Internet blogging service that did not exist four years ago has the potential to change history in an ancient Islamic country. "This was just a call to say: 'It appears Twitter is playing an important role at a crucial time in Iran. Could you keep it going?' " said P.J. Crowley, the assistant secretary of state for public affairs. Twitter complied with the request, saying in a blog post on Monday that it put off the upgrade until late Tuesday afternoon - 1:30 a.m. Wednesday in Tehran - because its partners recognized "the role Twitter is currently playing as an important communication tool in Iran." The network was working normally again by Tuesday evening. The State Department said its request did not amount to meddling. Mr. Cohen, they noted, did not contact Twitter until three days after the vote was held and well after the protests had begun. "This is completely consistent with our national policy," Mr. Crowley said. "We are proponents of freedom of expression. Information should be used as a way to promote freedom of expression." The episode demonstrates the extent to which the administration views social networking as a new arrow in its diplomatic quiver. Secretary of State Hillary Rodham Clinton talks regularly about the power of e-diplomacy, particularly in places where the mass media are repressed. Mr. Cohen, a Stanford University graduate who is the youngest member of the State Department's policy planning staff, has been working with Twitter, YouTube, Facebook and other services to harness their reach for diplomatic initiatives in Iraq and elsewhere. Last month, he organized a visit to Baghdad by Mr. Dorsey and other executives from Silicon Valley and New York's equivalent, Silicon Alley. They met with Iraq's deputy prime minister to discuss how to rebuild the country's information network and to sell the virtues of Twitter. Referring to Mir Hussein Moussavi, the main Iranian opposition candidate, Mr. Crowley said, "We watched closely how Moussavi has used Facebook to keep his supporters informed of his activities." Tehran has been buzzing with tweets, the posts of Twitter subscribers, sharing news on rallies, police crackdowns on protesters, and analysis of how the White House is responding to the drama. With the authorities blocking text-messaging on cellphones, Twitter has become a handy alternative for information-hungry Iranians. While Iran has also tried to block Twitter posts, Iranians are skilled at using proxy sites or other methods to circumvent the official barriers. A Twitter account called IranNewsNow sent a message to CNN's Twitter account that read, "don't listen to what iran gov says u can or can't do! You can report the pics/vids coming from Twitter!" An account called StopAhmadi wrote on Tuesday evening, "We need ppl around world helping to raise the issues put pressure on Iranian gvmt." It posted links to pictures from Tehran, including one that showed a man bleeding profusely from his chest, surrounded by protesters. There were also suspicions that some pro-government forces might be using new-media outlets to send out misinformation. One popular opposition site, Persiankiwi, warned its followers on Tuesday to ignore instructions from people with no record of reliable posts. In addition to Twitter, YouTube has been a critical tool to spread videos from Iran when traditional media outlets have had difficulty filming the protests or the ensuing crackdown. One YouTube account, bearing the user name "wwwiranbefreecom," showed disturbing images of police officers beating people in the streets. On Monday, Lara Setrakian, an ABC News journalist, put out a call for video on Twitter, writing, "Please send footage we can't reach!" The BBC's Persian-language television channel said that for a time on Tuesday, it was receiving about five videos a minute from amateurs, even though the channel is largely blocked within Iran. One showed pro-government militia members firing weapons at a rally. "We've been struck by the amount of video and eyewitness testimony," said Jon Williams, the BBC world news editor. "The days when regimes can control the flow of information are over." As new media proliferate, however, traditional journalists are having a harder and harder time. Journalists were told on Tuesday that they could not cover protests without permission. The restrictions "effectively confine journalists to their offices," a spokesman for the BBC said. Still, many ventured out into the streets to witness pro- and antigovernment protests, at considerable risk. At the Laleh Hotel in central Tehran, the Time magazine columnist Joe Klein said, "A number of journalists were coming back from the streets pretty badly beaten." As their visas expired, journalists were looking for any chance to report. Jim Marshall, the last Sky News staff member in Tehran, was barred from reporting, so he went shopping instead and came upon thousands of supporters of President Mahmoud Ahmadinejad at a rally. "I kept shopping, and they kept demonstrating," he wrote in a blog post. "This was turning into a test of wills. How much longer could I shop without slipping into reporting?" Once he realized he was carrying a notepad in his pocket, he swiftly left the scene. Mark Landler reported from Washington, and Brian Stelter from New York. Richard Pérez-Peña contributed reporting from New York. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Adel El Zaim, PhD Senior Program Specialist / Administrateur de programme principal ICT4D - Acacia Centre de recherches pour le développement international (CRDI) / International Development Research Center (IDRC) aelzaim(a)idrc.org.eg Le Caire, Egypte / Cairo, Egypt http://www.idrc.ca/acacia ________________________________________ From: Laurent Elder [lelder(a)idrc.ca] Sent: June 17, 2009 4:18 PM To: ICT4D-Futures Workspace Subject: FW: News - ELECTION FALLOUT / ACCESS TO INFORMATION Iran's cyber-revolution gets a hand from Canada Apologies for cross-posting, but nice to see our colleagues at ONI/Citizen Lab involved with the recent activities in Iran... PUBLICATION: GLOBE AND MAIL IDN: 091680092 DATE: 2009.06.17 PAGE: A14 (ILLUS) BYLINE: OMAR EL AKKAD AND MATT HARTLEY SECTION: International News EDITION: Metro DATELINE: WORDS: 1194 WORD COUNT: 1275 ________________________________ ELECTION FALLOUT / ACCESS TO INFORMATION Iran's cyber-revolution gets a hand from Canada Psiphon, a censorship avoidance tool created at U of T, has been 'pushing' government-blocked Internet content to Iranian activists ________________________________ OMAR EL AKKAD AND MATT HARTLEY At the heart of the disputed Iranian elections, a group of Canadians is helping Iranian activists gain access to what has become the most precious and tightly controlled commodity in Iran: information. The Canadian researchers behind Psiphon, an online censorship avoidance tool, have begun a massive grassroots campaign to give Iranians access to sites that the Iranian government has gone to great lengths to ban - including Facebook, Iranian opposition sites and international news networks. Psiphon has been "pushing" that content to Iranians, giving them a glimpse of the outside world that has been largely blocked since the elections began. But Psiphon's founders are walking a tightrope in their attempts to empower Iranians, as they try to simultaneously offer activists unfettered access to the Internet and dissuade those same activists from launching cyberattacks on the government institutions that took that access away in the first place. "Thousands of people are arguing for [cyberattacks against government infrastructure]," said Greg Walton, editor of the Information Warfare Monitor and a research fellow at the Citizen Lab in the University of Toronto's Munk Centre, where Psiphon was first developed. "We're concerned that if people launch [denial of service attacks] - the Iranian government is already throttling [down] bandwidth - this may take up the remaining bandwidth." Mr. Walton said some government sites have been defaced and that others had gone down, possibly as a result of cyberattacks. Iran's biggest mass protest since the 1979 Islamic revolution has become a full-fledged global movement, fought on and fuelled by the World Wide Web. The cyber-revolution's epicentre is the microblogging site Twitter. Often disparaged as trivial because of its 140-character limit on posts, the site has proved to be an effective way for activists to post updates on the situation in Iran. Among the thousands of posts popping up are descriptions of government raids and the date and location of planned protests. Indeed, Twitter was supposed to go offline on Monday for prescheduled maintenance. However, the site's founders delayed that shutdown because of "the role Twitter is currently playing as an important communication tool in Iran." Washington officials reportedly also asked Twitter to postpone the maintenance. Without tools such as Psiphon, most Iranians would still be unable to gain access to sites such as Twitter. The censorship avoidance tool essentially links "trusted members" together with members who have access to content, sending it to those who don't, all under the authorities' noses. "When a people has no access to a free press, of course they have to get their words out there," said Jaffer Sheyholislami, an Iranian-born assistant professor of linguistics at Carleton University who has been monitoring the election closely. "As soon as the election results were announced in Tehran, you could tell something was not right from the beginning and you could tell by the fact that the Internet services such as Facebook and many websites were shut down - especially . . . opposition-group websites." One Tweet in particular caught Mr. Sheyholislami's attention. It was sent from Twitter account mousavi1388 (1388 is the year in the Persian calendar), and it read: "We have no national press coverage in Iran, everyone should help spread [Mir-Hossein] Mousavi's message. One Person = One Broadcaster." Without tools such as Twitter and cellular technology, it would be much more difficult for Iranians to get information out of the country, said Jeff Jarvis, associate professor and director of the interactive journalism program at the City University of New York's Graduate School of Journalism. "Once you have access to the Internet, information will flow around the despots," he said. "It is now inevitable. It will be more and less efficient and they'll be more and less smart about trying to stop it, but it will flow around tyranny and that is new and that is an absolute impact." *** THE REVOLUTION WILL BE DIGITIZED The widely disputed Iranian presidential election has spurred the largest wave of civil unrest in that country since the Islamic revolution of 1979. But even as hundreds of thousands take to the streets, a larger revolution is under way in cyberspace, where digital activists have taken to blogs - and, especially, Twitter - to express frustration and provide first-hand reporting. This digital revolution has raised questions about the rules of virtual activism: Cyberwarfare: There's an ongoing debate among online activists about launching Internet-based attacks against Iranian government infrastructure. Attacks such as "denial of service" are easy to launch and can cripple a server. Some argue such attacks are one of the few ways citizens can fight back against a repressive government, while others argue that using up bandwidth to launch such attacks makes it even harder for Iranian citizens to gain access to the Web. Anonymity: Facing serious consequences if caught, many Iranian bloggers are posting anonymously. However, this has made it difficult to tell which bloggers are activists and which accounts are fake. Some bloggers have begun building small communities of trusted sources, but are preferring not to publicize them for fear of putting them at risk. Safety in numbers: Many users around the world have taken one blogger's advice to change their personal information in Twitter such that their hometown appears to be Tehran. The purpose is to make it more difficult for Iranian security personnel monitoring the site to determine which activists are based in the country. Access: Internet service in Iran dropped significantly around the time of the election. However, it is unclear whether that was a result of government tampering or simply a result of massive worldwide interest in Iranian Web content. What is known is that many sites - including opposition websites, social networking hubs and news outlets - are blocked in Iran. Users have begun creating go-arounds that allow Iranians access to these sites. However, it seems that when the address of such a server is made public, it isn't long before it is blocked inside Iran. Omar El Akkad *** What is Psiphon? Developed at the Citizen Lab at the University of Toronto's Munk Centre, Psiphon is essentially a tool that allows users to get around content-blocking systems, such as filters that ban users from gaining access to certain websites. First released in late 2006, the tool was designed with a social or political purpose. It is mainly aimed at users in countries with repressive regimes, where Internet usage is highly regulated. Early versions of the software worked on a "trusted member" model - essentially, encrypted information is passed between computers run by known and trusted users in small networks. This model reduces the likelihood that a government agent will be able to infiltrate the network and shut it down. The downside, however, is that networks of trusted users tend to stay small. Psiphon's developers took the software out of the lab in 2008, when they spun it out as a Canadian corporation. In the words of Ron Deibert, vice-president of policy and outreach for Psiphon and director of the Citizen Lab, "We are the first explicitly political company to be spun out of the University of Toronto." Omar El Akkad Dgroups is a joint initiative of Bellanet, DFID, Hivos, ICA, ICCO, IICD, OneWorld, UNAIDS and World Bank --- You are currently subscribed to ict4d-futures as: aelzaim(a)idrc.org.eg To unsubscribe send a blank email to leave-ict4d-futures-90963U(a)dgroups.idrc.ca Dgroups is a joint initiative of Bellanet, DFID, Hivos, ICA, ICCO, IICD, OneWorld, UNAIDS and World Bank --- You are currently subscribed to ict4d-futures as: eadera(a)idrc.or.ke To unsubscribe send a blank email to leave-ict4d-futures-75952T(a)dgroups.idrc.ca

1 0

Re: [kictanet] Institutional framework
by Walubengo J 17 Jun '09

17 Jun '09

Bill, I know yesterday was the last day of these discussions...but I feel I needed to chip in on the PMs office being the cordinating ICT organ...my take is that it may work btwn now and 2012, and then what next? Remember as much as the PMs office and his cordinating role is in our constitution, I tend to think that by 2012 this may not obtain. Depending on how we rewrite our constitution, the PM office maybe too strong, too weak or simply deleted and either case the ICT cordination role would then be misplaced. There was some KICTAnet breakfast meeting last year where the numerous ICT agents, organisations, assosciations, societies etc were enumurated (over 50!) and I wish Brian/Harry? who was the secretary could share with Listers to appreciate the level of confusion that stalks our ICT landscape in this country. Something needs to be be done to harness and cordinate their good efforts. walu. --- On Tue, 6/16/09, Bildad Kagai <billkagai(a)gmail.com> wrote: > From: Bildad Kagai <billkagai(a)gmail.com> > Subject: Re: [kictanet] Institutional framework > To: jwalu(a)yahoo.com > Cc: "KICTAnet ICT Policy Discussions" <kictanet(a)lists.kictanet.or.ke> > Date: Tuesday, June 16, 2009, 5:25 PM > On Jun 16, 2009, at 3:03 PM, godera(a)skyweb.co.ke > wrote: > > > There needs to be a body overseeing all these > ministries. > > It will determine which Ministry will handle which > component (seeing how > > different ministries are doing business parks etc and > duplicating efforts). > > And no, I do not see it having such a high budget. > > It is also called the Prime Minister's Office. Can one of > the outcomes of this discussion be Kictanet to organise a > delegation to his office with a view of requesting him to > assume the vacant position of National ICT Champion to lead > us as our sage in the detente between ICT and Media amongst > other sectors?? > > No need establishing another quango as is being suggested > here when you have a functional office entrenched in the > constitution and read together with the national accord. The > Prime Minister suffices. Sometimes I wonder where some of us > went to school!!! (on a light note). > > > > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: jwalu(a)yahoo.com > Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com >

3 2

Invitation to the BPO Study Stakeholder’s Workshop -1st July 2009
by Walubengo J 17 Jun '09

17 Jun '09

Hey Listers, following your most valuable BPO contributions over the last 2weeks, I wish to extend the invitation below on behalf of the Research Team: walu. +++++++ invite +++++++++++++ Dear KICTANet mailing list members, Re: Invitation to the BPO Study Stakeholder’s Workshop The School of Computing and Informatics, University of Nairobi, in collaboration with the Kenya BPO & Contact Centre Society and the Kenya ICT Board has been conducting a study titled ‘Development of a Business Process Outsourcing Industry in Kenya: Critical Success Factors’. The project is funded by the International Development Research Centre(IDRC) and it’s overall objective is to undertake comprehensive research in the BPO sub-sector in pioneer, emerging and mature markets to provide evidence and a deeper understanding of the imperatives for success in the BPO industry to better inform Kenya’s policy decisions and investment choices. Data collection which comprised of collecting data from USA, South Africa, Kenya, India, Mauritius and UK is complete. The high-level research findings have been discussed in the KICTANET list and the inputs incorporated. The research team would like to share these findings and obtain further input from stakeholders for incorporation into the final document which will contain the policy implications. This will be done at a workshop on Wednesday 1st July 2009 at the KICC from 8.30 am to 1.00 pm. You have been recommended as a key stakeholder and therefore we are inviting you to attend this workshop in order to participate in shaping the future of the BPO industry in Kenya. Lunch will be provided at the end of the meeting. We look forward to interacting and exchanging ideas with you. Please email your confirmation of attendance to: munyiva(a)uonbi.ac.ke. Yours faithfully, Prof. Timothy Mwololo Waema BPO Research Project Team Leader ++++end of invite++++++

1 0

Re: [kictanet] Day 12 of 12 -- BPO Discussions, Wrapping Up
by Walubengo J 17 Jun '09

17 Jun '09

Thanx Nyaki for being a tremendous co-moderator and between you and Mwende, I now know I can retire comfortably. As for institutional overlaps u describe below - we just need to borrow from Rwanda. Create an oversight body like RITA (Rwanda Info Technology Authority) that will have a broad cordinating role over all the others (KICTBoard, Min Ed, eGov, GITS, etc) that have anything ICT. walu. --- On Tue, 6/16/09, Catherine Adeya <elizaslider(a)yahoo.com> wrote: > From: Catherine Adeya <elizaslider(a)yahoo.com> > Subject: [kictanet] Day 12 of 12 -- BPO Discussions, Wrapping Up > To: jwalu(a)yahoo.com > Cc: "KICTAnet ICT Policy Discussions" <kictanet(a)lists.kictanet.or.ke> > Date: Tuesday, June 16, 2009, 9:06 AM > > > > > -- > Day 12 of 12- BPO Discussions, > Wrapping Up --After > extremely interesting discussions yesterday, where I > summarized once or twice > during the day, we would like to bring the BPO discussion > to a close. It was > very interesting to see that many of you were concerned > that the media is > portraying Kenya negatively and this could (or maybe was) > affecting some of the > decisions of potential investors. Some in the media > fraternity responded that > they really must report what is there and that their > priority is Kenyans not > foreigners first. As one said “…bottomline- the media > can’t just be improvised > to promote the interests of the business and capitalist > class. There are the > rest of us citizens whose welfare, life and worries too > must be reported”. > > Thank > you to all of you who have actively participated both > online and offline > (directly to the moderators sometimes) during the last 12 > days. To recap, we > have covered the following themes: > > The policy, legal > and institutional frameworks for > BPO sector Subsidies accorded > to BPO sector Human Capacity > Issues Youth and > Gender IssuesStrengths, > Challenges and niches for Kenya as a BPO > destination > > As > we wrap up today I believe we could have done more justice > to the institutional > framework issue. More specifically I draw from the > conclusion of the > institutional framework summary and the question: > > > In > conclusion for Kenya, it > can be observed that there is an overlap between KenInvest > and the Kenya ICT > Board when it comes to promotion of Kenya as an investment > destination to > potential investors. There could be other overlaps as well. > For example, both > KICTB and MoHEST are planning for technology/BPO parks. > This is likely to lead > to duplication of effort, differences in the messages > communicated to stakeholders > and confusion on the part of investors with respect to whom > to deal with, > amongst other problems. In addition, there is need to > coordinate between ICT > Board, KenInvest, EPC and MoEST. The big question is: Who > will perform the > coordination? Finally, the Monitoring > and Evaluation (M&E) Directorate in the Ministry of > Planning has never been > devolved into the ministries and public enterprises. > Whether it is a > consequence of this lack of devolution or not, the M&E > capacity of the > Ministry of Information and Communications, Kenya ICT Board > and all the other > institutions highlighted earlier is weak. At the same time, > the institutional > framework for Vision 2030 is in the > formation stages > and, > even if it were to develop strong M&E capabilities, it > may not be able to > marshal enough power to ensure corrective action is taken > by the concerned > institutions in a timely manner. > > This draws me to > the discussion question: What needs to be done > to > improve/strengthen the institutional framework in order for > the BPO and outsourcing > sector to play its planned role in the Kenyan > economy? > > Let us discuss this > today and any other gnawing > issues in all the thematic areas as we wrap up. > > Best, > > Nyaki > > > > > > > > -----Inline Attachment Follows----- > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: jwalu(a)yahoo.com > Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com >

5 5

Re: [kictanet] Institutional framework
by Betty Ogange 16 Jun '09

16 Jun '09

The document posted in by Sang this morning suggests that as early as 2004 there was a draft ‘policy document’ proposing the formation of the Kenya Information and Communications Technology Authority (KICTA) that would be responsible for 'managing, co-ordinating and regulating' ICT activities in the public sector. The document indicates that KICTA ‘shall be the custodian of all government information and all ICT programmes, and shall be headed by a Director General or Secretary General who will also be the governments Chief Information Officer at the Permanent Secretary Supper Scale level.’ And the document goes on to appropriately define roles and functions. I did have a quick read through and I found no mention of the BPO as an industry (I may have missed it); there is a probability that the subsequent drafts address some of the issues that have arisen in the discussions. KICTA, as defined in this document, sounds like the oversight body that Walu and other listers referred to earlier on. I would like to find out if anyone in the list a) has the final copy of this document (and would be willing to share it;) ) b) is aware of how far its implementation has gone / who is taking responsibility for its implementation. Betty --- On Tue, 6/16/09, Sam Aguyo <saguyo(a)yahoo.com> wrote: From: Sam Aguyo <saguyo(a)yahoo.com> Subject: [kictanet] Institutional framework To: ogange(a)yahoo.com Cc: "KICTAnet ICT Policy Discussions" <kictanet(a)lists.kictanet.or.ke> Date: Tuesday, June 16, 2009, 5:21 PM Listners. When we talk of institutional framework in my understanding is not a political office but on office mandated to interface between the BPO and the probable markets, translate the market requirements of those markets to the BPO , communicate effectively and market the value proposition and Kenya's competitiveness as a BPO destination both locally and abroad. This body could be KICTB, Brand Kenya.....! A political office can only be ceremonial and nothing to do with tactical. The political office will only associate with a well cordinated outfit producing products. With not products, very difficult indeed. Sam From: Bildad Kagai <billkagai(a)gmail.com> To: saguyo(a)yahoo.com Cc: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke> Sent: Tuesday, June 16, 2009 4:25:31 PM Subject: Re: [kictanet] Institutional framework On Jun 16, 2009, at 3:03 PM, godera(a)skyweb.co.ke wrote: > There needs to be a body overseeing all these ministries. > It will determine which Ministry will handle which component (seeing how > different ministries are doing business parks etc and duplicating efforts). > And no, I do not see it having such a high budget. It is also called the Prime Minister's Office. Can one of the outcomes of this discussion be Kictanet to organise a delegation to his office with a view of requesting him to assume the vacant position of National ICT Champion to lead us as our sage in the detente between ICT and Media amongst other sectors?? No need establishing another quango as is being suggested here when you have a functional office entrenched in the constitution and read together with the national accord. The Prime Minister suffices. Sometimes I wonder where some of us went to school!!! (on a light note). _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: saguyo(a)yahoo.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/saguyo%40yahoo.com -----Inline Attachment Follows----- _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: ogange(a)yahoo.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/ogange%40yahoo.com

1 0

Community fibre networks - a high level communique on the way forward
by Muriuki Mureithi 16 Jun '09

16 Jun '09

hi all National fibre infrastructure is now prevalent but unfortunately bypassing the rural and the poor. this should not happen and there is a way out. please read the attached communique for a way forward. cheers Muriuki Mureithi

2 1

Re: [kictanet] Day 10/11 of 12- BPO Discussions, Strengths andWeaknesses (Observations from USA and UK); and Trends and Niches
by Walubengo J 16 Jun '09

16 Jun '09

I agree with Dr. Ndemo et al. One of our greatest weakness is negative energy. And the root cause of this negative energy is tribalism. Our East African citizens (TZ,UG etc) know that Kenyans identify themselves first as being from their tribe, then 2nd as being from their clan and finally as being from their country ( the 'Navumulia' kua mkenya mentality). As noted by others, the sheer capacity of this negative energy will overide any marketing dollars that may be poured out there in "Brand Kenya" initiatives...There must be conscious and deliberate effort to sell Brand Kenya internally. We have to find a way to celebrate our diversity rather than exagerate our differences...This to me should have been one of the pillars in the Vision 2030 because it wont happen overnite. walu. --- On Mon, 6/15/09, Catherine Adeya <elizaslider(a)yahoo.com> wrote: > From: Catherine Adeya <elizaslider(a)yahoo.com> > Subject: Re: [kictanet] Day 10/11 of 12- BPO Discussions, Strengths andWeaknesses (Observations from USA and UK); and Trends and Niches > To: jwalu(a)yahoo.com > Cc: "KICTAnet ICT Policy Discussions" <kictanet(a)lists.kictanet.or.ke> > Date: Monday, June 15, 2009, 12:35 PM > Dakatari, thanks for the > elaboration....I hear you! I hope the media is also reading > this. > > Nyaki > > From: > "bitange(a)jambo.co.ke" <bitange(a)jambo.co.ke> > To: Catherine > Adeya <elizaslider(a)yahoo.com>; > kictanet-bounces+bitange=jambo.co.ke(a)lists.kictanet.or.ke > Cc: KICTAnet > ICT Policy Discussions > <kictanet(a)lists.kictanet.or.ke> > Sent: Monday, > June 15, 2009 12:16:12 AM > Subject: Re: [kictanet] Day > 10/11 of 12- BPO Discussions, Strengths andWeaknesses > (Observations from USA and UK); and Trends and Niches > > > Catherine, some barking dogs are causing untold pain to our > people. Hate against Kenyans in Tanzania is at its > worst. Irrespective who you are, you are refered to as > Mungiki who is after grabbing Tanzanian land. Whom do > you think created this image for our people? > > Mungiki is more of any economic crisis in our country but > our Media has refused to link the two. We lack > analytical depth in our media houses. What you read is > petty fitina. When a media house purpots that > "Cable lands into financial trouble" do you think > such media has the interests of this country at heart? > If they did they should have asked the right questions > before publishing. I do not think they have a clue how > such any article impacts the country negatively. > > The audience of what is published locally is not only > Kenyan people who read it. We must love our country > and stop hoping that someone else will change our > image. The sad part is that all of what has been > read throughout the world are all lies. Some people > reading this may never know that it was not true. > > This what I meant to say that negativity will fail us and > we should check every barking dog. > > Ndemo > > Sent from my BlackBerry® > > -----Original Message----- > From: Catherine Adeya <elizaslider(a)yahoo.com> > > Date: Sun, 14 Jun 2009 07:36:34 > To: <bitange(a)jambo.co.ke> > Cc: KICTAnet ICT Policy Discussions<kictanet(a)lists.kictanet.or.ke> > Subject: Re: [kictanet] Day 10/11 of 12- BPO Discussions, > Strengths and > Weaknesses (Observations from USA and > UK); and Trends and > Niches > > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > > This message was sent to: bitange(a)jambo.co.ke > Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/bitange%40jambo.co.ke > > > > > > > -----Inline Attachment Follows----- > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: jwalu(a)yahoo.com > Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com >

6 5

Re: [kictanet] Fw: Re: Day 10/11 of 12- BPO Discussions, Strengths and Weaknesses (Observations from USA and UK); and Trends and Niches
by Luvisia Bakuli 15 Jun '09

15 Jun '09

Thanks LK for your observations. You sent the message to me and not the list. I am not sure if you wanted this to appear in public; but I think you made an important contribution that needs to be shared, for you might be speaking for the "silent majority." For that reason, I will whiteout your ID to share your message. You are right, I should have used a better metaphor for IBM than Godfather. Let me try a different one: IBM is like a hawk on the Serengeti. From its vantage point, 20/20 eyesight, and ease of movement it is capable of monitoring what's happening on the vast terrain. So what others in the food chain, e.g. hyenas, have learned to do when the undergrowth is thick and the prey (e. g. antelopes) too fast for them is to look up in the sky for signs of where there is a kill. They have learned that if they follow the hawk they hare sure to have food albeit leftover bones. And if they arrive early enough and are in a large group, they might even chase the lions away and inherit the carcass. Okay that's enough for the metaphor lest we overstretch it. But we might miss the point of the discussion if we focus on who's first, leader or right. I have read articles where IBM failed miserably in its bit to manage outsourcing for the state of Texas and history might teach us a lesson that not all visionaries are good at execution. So our major task might be to find the visionaries and if they are goofy in their execution, ignore their execution but go after the lucrative markets they have identified. I gotta go. It is raining, thundering, and I don't want to be the lightning's conduit to earth. Cheers, Luvisia Bakuli On Mon, 2009-06-15 at 10:07 -0700, LK wrote: > > Truth is IBM is NOT the Godfather of Cloud computing, in fact they are > way behind newz... Look at what Microsoft is already selling to the > federal government, my only objection is that they seem to be after > Stimulus money -- yani fighting the small guys for federal bail out > funds! > > http://www.publicsectorondemand.com/ > > I think Cloud computing for disaster recovery makes sense but like > everyone else I am concerned about data security until they come up > with an encryption that hackers cant get perhaps in the next > lifetime:-) > > > > > --- On Mon, 6/15/09, Luvisia Bakuli <luvisia.bakuli(a)gmail.com> wrote: > > > From: Luvisia Bakuli <luvisia.bakuli(a)gmail.com> > Subject: Re: [kictanet] Day 10/11 of 12- BPO Discussions, > Strengths and Weaknesses (Observations from USA and UK); and > Trends and Niches > Cc: "KICTAnet ICT Policy Discussions" > <kictanet(a)lists.kictanet.or.ke> > Date: Monday, June 15, 2009, 12:35 PM > > Thanks Catherine-- wil stick to the subject line next time. > Had posted > as I rushed out the door in the morning. > > The article that I forwarded addressed trends abd potential > niche > market as defined by IBM. Just like UNESCO leads the way in > social > culturall trends, IBM seems to pick winning markets. Luvisia > Bakuli > > On 6/15/09, Catherine Adeya <elizaslider(a)yahoo.com> wrote: > > Thanks Luvisia, > > > > However, may I request all not to change the subject header > for ease of > > discussions, we will flesh out the relevant content as we go > along. So note > > inside the body of your discussion that you will focus on > niche areas but do > > not change the subject header. > > > > Thanks for your input, very insightful. > > > > Much appreciated, > > > > Nyaki (Moderator jointly with Walu) > > > > > > > > > > ________________________________ > > From: Luvisia Bakuli <luvisia.bakuli(a)gmail.com> > > To: elizaslider(a)yahoo.com > > Cc: eMatete(a)gmail.com; KICTAnet ICT Policy Discussions > > <kictanet(a)lists.kictanet.or.ke> > > Sent: Monday, June 15, 2009 2:45:19 PM > > Subject: Re: [kictanet] Niche Markets > > > > For those looking for niche areas, the following article > might generate > > some ideas. DBL > > > > ____________________ > > > > > > June 15, 2009 > > > > I.B.M. to Help Clients Fight Cost and Complexity > > By STEVE LOHR > > > > > > In 2000, the Linux operating system was a hot technology, > but it had not > > spread much beyond scientists, researchers and computer > programmers. > > Then I.B.M. declared that it would back Linux with > investment, research > > and marketing, and the technology moved swiftly into the > corporate > > mainstream. > > > > The same thing happened with the personal computer in the > early 1980s, > > when I.B.M. endorsed that upstart technology and entered the > market. > > > > Starting this week, I.B.M. is returning to the same > playbook, > > introducing some initial products and services and a roadmap > for its > > stable of corporate and government customers to comfortably > embrace > > cloud computing. > > > > Cloud computing — in which vast stores of information and > processing > > resources can be tapped from afar, over the Internet, using > a personal > > computer, cellphone or other device — holds great promise in > the > > corporate market. The cloud model, analysts say, has the > potential to > > cut the costs, complexity and headaches of technology for > companies and > > government agencies. > > > > Already, Amazon.com, Google and Salesforce.com, among > others, offer > > cloud-based Web services to companies, including e-mail, > computer > > storage and customer management software. But many big > companies and > > government agencies have been reluctant to get on board > because of > > traditional corporate-computing concerns like the security > of data, > > reliability of service and regulatory compliance. > > > > “I.B.M. knows how to do all of those things,” said Frank > Gens, chief > > analyst for IDC, a technology research firm. “Its strategy > is all about > > making cloud computing safe for enterprise customers.” > > > > Even if I.B.M. succeeds in its bid to make cloud computing > more > > palatable for big corporations, there is no guarantee that > it will be > > the main beneficiary of the trend. After I.B.M. helped > create the PC > > industry, lower-cost competitors ended up dominating the > business. > > > > In the cloud market, I.B.M. plans to take a tailored > approach. The > > hardware and software in its cloud offerings will be meant > for specific > > computing chores. Just as Google runs a computing cloud > optimized for > > Internet search, I.B.M. will make bespoke clouds for > computing workloads > > in business. > > > > Its early cloud entries, to be announced on Monday, follow > that model. > > One set of offerings is focused on streamlining the > technology used by > > corporate software developers and testers, which can consume > 30 percent > > or more of a company’s technology resources. > > > > The second set is virtual desktop services, in which > personal computer > > software, either from Microsoft or open-source alternatives, > is run on > > remote servers and piped to simple desktop machines equipped > with > > screens and keyboards. I.B.M. found in tests with clients > that such > > virtual PCs, with little desktop processing or storage, can > use 70 > > percent less power than conventional PCs and reduce > technical support > > costs by up to 40 percent,. > > > > Both the software development and desktop services are being > offered as > > an integrated bundle of hardware and software for a cloud > running inside > > a corporate or government data center, or as a cloud service > hosted in > > an I.B.M. data center. > > > > Other offerings are planned, I.B.M. executives said, > including clouds > > fine-tuned for data storage, and clouds for business > analytics, which is > > software that analyzes data for patterns of customer > behavior, market > > trends and other potentially valuable information. > > > > I.B.M. calls its approach of fine-tuning hardware and > software for > > specific jobs “hybrid computing.” And it will open a Hybrid > Computing > > Research lab later this year, inviting industry and > university > > scientists to work cooperatively on new application-specific > designs > > intended to improve performance by 100 to 1,000 times > compared with > > today’s systems. > > > > The fresh look at computer design is being prompted by the > surge in > > Internet data, from social networking to smartphone > applications to > > sensors monitoring food shipments and electrical use. By > 2011, IDC > > estimates, there will be one trillion Internet-connected > devices, up > > from 500 million in 2006. > > > > “This huge explosion of data is driving a movement to design > systems > > around workloads because it is the only way to deliver the > computation > > needed, and it’s far more energy-efficient,” said Kunle > Olukotun, a > > computer scientist at Stanford. > > > > I.B.M. had an initiative, begun in early 2008, called Blue > Cloud, which > > mainly involved adapting its server computers for cloud > technology. Most > > major technology suppliers have cloud-related hardware and > software > > products, including Cisco, Hewlett-Packard, Sun Microsystems > and Dell. > > But I.B.M., analysts say, is going further by offering > simplified, > > integrated stacks of hardware and software, as well as cloud > services. > > > > I.B.M.’s cloud strategy, the company said, is the > culmination of 100 > > prototype projects with companies and government agencies > over the last > > year, and its research partnership with Google. > > > > “The information technology infrastructure is under stress > already, and > > the data flood is just accelerating,” said Samuel J. > Palmisano, I.B.M.’s > > chief executive. “We’ve decided that how you solve that > starts by > > organizing technology around the workload.” > > > > One of I.B.M.’s test beds for cloud computing has been the > Interior > > Department’s National Business Center, a service center that > handles > > payroll, human relations, financial reporting, contracting > services and > > other computing tasks for dozens of federal agencies. The > center runs > > two large data centers, one in Northern Virginia and another > outside > > Denver. > > > > Douglas J. Bourgeois, the center’s director, said he is > introducing > > several cloud-style applications over the next nine months > including > > Web-based training, and staffing and recruitment software. > And in tests > > with financial and procurement software, the cloud-computing > environment > > has delivered efficiencies of 40 to 60 percent in > productivity and power > > consumption, he said. > > > > “For us, like other data centers, the volume of data > continues to > > explode,” Mr. Bourgeois said. “We want to solve some of > those problems > > with cloud computing, so we don’t have to build another $20 > million data > > center.” > > > > > > Copyright 2009 The New York Times Company > > > > > > > > _______________________________________________ > > kictanet mailing list > > kictanet(a)lists.kictanet.or.ke > > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > > > This message was sent to: elizaslider(a)yahoo.com > > Unsubscribe or change your options at > > > http://lists.kictanet.or.ke/mailman/options/kictanet/elizaslider%40yahoo.com > > > > > > > > > > -- > Sent from my mobile device > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: lkimani(a)yahoo.com > Unsubscribe or change your options at > http://lists.kictanet.or.ke/mailman/options/kictanet/lkimani% > 40yahoo.com >

1 0

Re: [kictanet] Day 10/11 of 12- BPO Discussions, StrengthsandWeaknesses (Observations from USA and UK); and Trends and Niches
by bitange＠jambo.co.ke 15 Jun '09

15 Jun '09

Dear David, No one wants to stop Media from reporting what is happening. Our media must move from incident reporting to providing analytical reports that can help us grow. Yes Government has challenges. Media too is not without challenges. The discussions here are calling for us to take individual responsibilities to change this country. A single editor can change that which can harm our collective being. If the manager at Mbs airport took his responsibility seriously, he could have even borrowed a generator. Our collective failure emanates from our individual lazyness and careless attention to responsibility. This is why I still want to state that it is imperative for us to separate Kenya from personality (our individual failures). On Mungiki, you know very well it is not the country Kenya that created them. It is generally our individual failures that has brought the problem. When a family continues to have children even when they cannot afford, they contribute to the problem. When someone corruptly misuses public resources, he/she contributes to the problem. Media should then get to the root cause of the problem by indetifying individual failures. Only then we can provide a comprehensive solution. Is it for nothing that China had to create a one child policy? Regards Ndemo. > I wonder, does the media report for outsiders or kenyans who need the info > to make decisions in their daily lives? We live right here and the media > has a duty to report reality not make-believe propaganda for foreign > investors. Government shud fix the corruption, insecurity, infrastructure > etc to create an environment for investment not plead with the media to > abdicate its obligation to report accurately. If it did that it would be > an accomplice in deception. No need burying our heads in the sand for > short term gain. > I have been to many countries and nothing tells me the kenyan media is > crazy, save for common professional shortcomings. If govt functioned half > as much as the media in the pursuit of greater kenya, we wud be far! > Last nite hundreds of pepole, me included, were stranded at moi airport in > msa because there were no lights on the runway so no planes could land or > take off. > I dont know how many pple missed their connecting international flights > but that does more damage to investor confidence than crime reports. I > read those everywhere i go but not about airports that have no lights. And > that takes just a generator. Or is that among the unspecified services > that the mysterious 1.5b in the budget will cater for? Long shot. > Bottomline- the media cant just be improvised to promote the interests of > the business and capitalist class. There is the rest of us citizens whose > welfare, life and worries too must be reported. Besides, it will be the > same media that will be whipped for keeping quiet when things were going > wrong. Remember the election fiasco? Yes, better blame the media now > rather than later for not warning of the danger lurking in our midst. Dont > beseech the media to join in the collective national amnesia and deception > of the world. Ask the govt to deal with the issues. > > David > Sent from my BlackBerry® wireless device > > -----Original Message----- > From: bitange(a)jambo.co.ke > > Date: Mon, 15 Jun 2009 12:37:06 > To: <dmakali(a)yahoo.com> > Cc: 'KICTAnet ICT Policy Discussions'<kictanet(a)lists.kictanet.or.ke> > Subject: Re: [kictanet] Day 10/11 of 12- BPO Discussions, Strengths > andWeaknesses (Observations from USA and UK); and Trends and Niches > > > Listers, > Please take a moment and see what is on-line from our papers today and > understand what I am trying to say. You cannot convince even our people > in the diaspora to invest in Kenya. Compare that with what SA has on the > web from their papers. They have managed their violence especially on > foreingners well even as it continues. We are showing machetes to > investors without critical analysis and how we see the future of our > country. > > The few potential investors I met this morning are distgusted with what > they see. Allow me to request my brother Linus who is on this list to > remove the picture please. > > > Ndemo. > > > > > > >> Dr. Ndemo, >> >> I stopped watching news in the local media a while back. Too much >> negative >> stuff affecting the peace and tranquility I expect in my home. >> >> There is a lot of crime in S.A. yet the country is geared to host the >> World >> Cup come next year. How are they working to make it a success? >> >> I support you fully. It is high time we Kenyans started to think >> nationally >> as a nation. To look at the positives. We live in a real world and >> things >> will not always be perfect in any country, Kenya included. >> Therefore we should promote the positive aspects of Kenya first before >> we >> can expect outsiders to support us. >> >> >> Sammy Buruchara >> CEO NairobiNet Ltd >> >> >> -----Original Message----- >> From: kictanet-bounces+sammy=opensystems.co.ke(a)lists.kictanet.or.ke >> [mailto:kictanet-bounces+sammy=opensystems.co.ke@lists.kictanet.or.ke] >> On >> Behalf Of bitange(a)jambo.co.ke >> Sent: Monday, June 15, 2009 12:11 PM >> To: sammy(a)opensystems.co.ke >> Cc: KICTAnet ICT Policy Discussions >> Subject: Re: [kictanet] Day 10/11 of 12- BPO Discussions, Strengths >> andWeaknesses (Observations from USA and UK); and Trends and Niches >> >> Prof. >> We should understand the impact of internet better. Our papers are >> on-line and they contribute the greatest content out there. A >> potential >> investor trying to surf the net, gets mostly negative information. I >> am >> not against our media but they could do better in setting the agenda. >> A >> few examples may help here. >> >> It is not only Kenya that has suffered the youth bulge. This is >> something >> that has affected countries world over. The US suffered in the 1930's >> leading the country to get rid of the problem by investing heavily on >> public works and the war. In China they put much of their people into >> labour intensive public works (roads, energy, ICTs ets). While they >> did >> this they also suffered a high rate of crime. This is how the Al >> Capones >> came up. Italy has had a mafia crisis over a long period of time but >> the >> media there did not only focus on crime. They suggested economic >> solutions that have helped reduce crime in the south go down. When we >> write about mungiki, we should also suggest a way forward. We must >> also >> create hope for our people because we are all responsible for what >> happens >> in our land. >> >> The recent US elections were all about hope that things will change. >> Look >> at the Uhuru Budget. It was a budget of hope. But read our yesterday >> papers. While one Media house attempted to create hope. The other >> focused on hopelessness - "the devil is in the details" - yet for once >> we >> were united in hope for our future. I had expected many positive >> headlines out of the budget but I was disappointed. This is a budget >> we >> should have leveraged to create a new Kenya. A Kenya where we all have >> hope. It gave us our much a waited new constitution. That we can >> devolve >> our resources based on the districts. That we may not need to dismantle >> a >> constitution that has relatively served us well for more than 40 years. >> That we may need only Parliament to amend only the governance aspects >> of >> our constitution as many civilized countries do. This where media had >> a >> chance to set the agenda for this country but they have yet again >> wasted >> the opportunity. It is not too late for them to bring hope. The >> Vision >> 2030 can be achieved if we all agree that it will bring the desired >> change. >> >> I am glad we deviated a little but this discussion will shape our >> future >> policies. Where we all respect one another. >> >> Regards >> >> >> Ndemo. >> >> >>> Dr. Ndemo, >>> >>> You have captured very well the problem with us Kenyans. At the same >>> time, >>> it is important to acknowledge that we have very many people who are >>> positive and are doing very good things for this country. But they are >>> drowned by the bad elements amongst us. However, things will not >>> change >>> if >>> we do not make a deliberate change intervention. According to me, it >>> will >>> be >>> almost impossible to achieve V2030 with this attitude. We must >>> change.I >>> strongly believe that there is a 4th pillar that V2030 >>> conceptualization >>> missed - NATIONAL COHESION. It is what is required to move forward and >>> fulfil the other plans. We could therefore argue that we need to sell >>> Kenya >>> to Kenyans before we go out to foreigners. Otherwise all the positive >>> messages that will be put out there in selling Kenya to investors by >>> whoever >>> (assuming we can get this right in the first instance) will soon be >>> negated >>> by the bad attitudes that you speak of. And who said Kenya must be >>> developed >>> by outsiders? >>> >>> I hope I have not sounded like a barking dog. >>> >>> tim mwololo >>> >>> >>> On Mon, Jun 15, 2009 at 12:16 AM, <bitange(a)jambo.co.ke> wrote: >>> >>>> Catherine, some barking dogs are causing untold pain to our people. >>>> Hate >>>> against Kenyans in Tanzania is at its worst. Irrespective who you >>>> are, >>>> you >>>> are refered to as Mungiki who is after grabbing Tanzanian land. Whom >>>> do >>>> you >>>> think created this image for our people? >>>> >>>> Mungiki is more of any economic crisis in our country but our Media >>>> has >>>> refused to link the two. We lack analytical depth in our media >>>> houses. >>>> What you read is petty fitina. When a media house purpots that >>>> "Cable >>>> lands into financial trouble" do you think such media has the >>>> interests >>>> of >>>> this country at heart? If they did they should have asked the right >>>> questions before publishing. I do not think they have a clue how >>>> such >>>> any >>>> article impacts the country negatively. >>>> >>>> The audience of what is published locally is not only Kenyan people >>>> who >>>> read it. We must love our country and stop hoping that someone else >>>> will >>>> change our image. The sad part is that all of what has been read >>>> throughout >>>> the world are all lies. Some people reading this may never know that >>>> it >>>> was >>>> not true. >>>> >>>> This what I meant to say that negativity will fail us and we should >>>> check >>>> every barking dog. >>>> >>>> Ndemo >>>> >>>> Sent from my BlackBerryR >>>> >>>> -----Original Message----- >>>> From: Catherine Adeya <elizaslider(a)yahoo.com> >>>> >>>> Date: Sun, 14 Jun 2009 07:36:34 >>>> To: <bitange(a)jambo.co.ke> >>>> Cc: KICTAnet ICT Policy Discussions<kictanet(a)lists.kictanet.or.ke> >>>> Subject: Re: [kictanet] Day 10/11 of 12- BPO Discussions, Strengths >>>> and >>>> Weaknesses (Observations from USA and UK); and Trends and >>>> Niches >>>> >>>> >>>> _______________________________________________ >>>> kictanet mailing list >>>> kictanet(a)lists.kictanet.or.ke >>>> http://lists.kictanet.or.ke/mailman/listinfo/kictanet >>>> >>>> This message was sent to: bitange(a)jambo.co.ke >>>> Unsubscribe or change your options at >>>> >> http://lists.kictanet.or.ke/mailman/options/kictanet/bitange%40jambo.co.ke >>>> >>>> _______________________________________________ >>>> kictanet mailing list >>>> kictanet(a)lists.kictanet.or.ke >>>> http://lists.kictanet.or.ke/mailman/listinfo/kictanet >>>> >>>> This message was sent to: timwololo(a)gmail.com >>>> Unsubscribe or change your options at >>>> >> http://lists.kictanet.or.ke/mailman/options/kictanet/timwololo%40gmail.com >>>> >>> >>> ---------------------------------------------- >>> This message has been scanned for viruses and >>> dangerous content by Jambo MailScanner, and is >>> believed to be clean. >>> --------------------------------------------- >>> "easy access to the world" >>> >>> >> >> >> >> ---------------------------------------------- >> This message has been scanned for viruses and >> dangerous content by Jambo MailScanner, and is >> believed to be clean. >> --------------------------------------------- >> "easy access to the world" >> >> >> _______________________________________________ >> kictanet mailing list >> kictanet(a)lists.kictanet.or.ke >> http://lists.kictanet.or.ke/mailman/listinfo/kictanet >> >> This message was sent to: sammy(a)opensystems.co.ke >> Unsubscribe or change your options at >> http://lists.kictanet.or.ke/mailman/options/kictanet/sammy%40opensystems.co. >> ke >> >> >> ---------------------------------------------- >> This message has been scanned for viruses and >> dangerous content by Jambo MailScanner, and is >> believed to be clean. >> --------------------------------------------- >> "easy access to the world" >> >> > > > > ---------------------------------------------- > This message has been scanned for viruses and > dangerous content by Jambo MailScanner, and is > believed to be clean. > --------------------------------------------- > "easy access to the world" > > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: dmakali(a)yahoo.com > Unsubscribe or change your options at > http://lists.kictanet.or.ke/mailman/options/kictanet/dmakali%40yahoo.com > > ---------------------------------------------- > This message has been scanned for viruses and > dangerous content by Jambo MailScanner, and is > believed to be clean. > --------------------------------------------- > "easy access to the world" > > ---------------------------------------------- This message has been scanned for viruses and dangerous content by Jambo MailScanner, and is believed to be clean. --------------------------------------------- "easy access to the world"

1 0

Re: [kictanet] Media Reports
by Luvisia Bakuli 15 Jun '09

15 Jun '09

The media need to report both the good and the ugly news. Our wish that they focus more on positive stories than negative ones may not help the country in the long run. I think the anger voiced on the list at the current media stories about Mungiki's menace in Central Province is misdirected. Real people are dieing in those villages and we cannot wish that those deaths were not reported. Rather let's pressurize the Minister and PS in charge of internal security, the Administration Police, Police, Paramilitary (GSU), CID, Special Branch, etc to contain this menace. These government officials should be made to account for these deaths –I think we need direct our anger and questions at these people not the media. Bakuli

5 5

Re: [kictanet] Day 10/11 of 12- BPO Discussions, Strengths and Weaknesses (Observations from USA and UK); and Trends and Niches
by Luvisia Bakuli 15 Jun '09

15 Jun '09

Thanks Catherine-- wil stick to the subject line next time. Had posted as I rushed out the door in the morning. The article that I forwarded addressed trends abd potential niche market as defined by IBM. Just like UNESCO leads the way in social culturall trends, IBM seems to pick winning markets. Luvisia Bakuli On 6/15/09, Catherine Adeya <elizaslider(a)yahoo.com> wrote: > Thanks Luvisia, > > However, may I request all not to change the subject header for ease of > discussions, we will flesh out the relevant content as we go along. So note > inside the body of your discussion that you will focus on niche areas but do > not change the subject header. > > Thanks for your input, very insightful. > > Much appreciated, > > Nyaki (Moderator jointly with Walu) > > > > > ________________________________ > From: Luvisia Bakuli <luvisia.bakuli(a)gmail.com> > To: elizaslider(a)yahoo.com > Cc: eMatete(a)gmail.com; KICTAnet ICT Policy Discussions > <kictanet(a)lists.kictanet.or.ke> > Sent: Monday, June 15, 2009 2:45:19 PM > Subject: Re: [kictanet] Niche Markets > > For those looking for niche areas, the following article might generate > some ideas. DBL > > ____________________ > > > June 15, 2009 > > I.B.M. to Help Clients Fight Cost and Complexity > By STEVE LOHR > > > In 2000, the Linux operating system was a hot technology, but it had not > spread much beyond scientists, researchers and computer programmers. > Then I.B.M. declared that it would back Linux with investment, research > and marketing, and the technology moved swiftly into the corporate > mainstream. > > The same thing happened with the personal computer in the early 1980s, > when I.B.M. endorsed that upstart technology and entered the market. > > Starting this week, I.B.M. is returning to the same playbook, > introducing some initial products and services and a roadmap for its > stable of corporate and government customers to comfortably embrace > cloud computing. > > Cloud computing — in which vast stores of information and processing > resources can be tapped from afar, over the Internet, using a personal > computer, cellphone or other device — holds great promise in the > corporate market. The cloud model, analysts say, has the potential to > cut the costs, complexity and headaches of technology for companies and > government agencies. > > Already, Amazon.com, Google and Salesforce.com, among others, offer > cloud-based Web services to companies, including e-mail, computer > storage and customer management software. But many big companies and > government agencies have been reluctant to get on board because of > traditional corporate-computing concerns like the security of data, > reliability of service and regulatory compliance. > > “I.B.M. knows how to do all of those things,” said Frank Gens, chief > analyst for IDC, a technology research firm. “Its strategy is all about > making cloud computing safe for enterprise customers.” > > Even if I.B.M. succeeds in its bid to make cloud computing more > palatable for big corporations, there is no guarantee that it will be > the main beneficiary of the trend. After I.B.M. helped create the PC > industry, lower-cost competitors ended up dominating the business. > > In the cloud market, I.B.M. plans to take a tailored approach. The > hardware and software in its cloud offerings will be meant for specific > computing chores. Just as Google runs a computing cloud optimized for > Internet search, I.B.M. will make bespoke clouds for computing workloads > in business. > > Its early cloud entries, to be announced on Monday, follow that model. > One set of offerings is focused on streamlining the technology used by > corporate software developers and testers, which can consume 30 percent > or more of a company’s technology resources. > > The second set is virtual desktop services, in which personal computer > software, either from Microsoft or open-source alternatives, is run on > remote servers and piped to simple desktop machines equipped with > screens and keyboards. I.B.M. found in tests with clients that such > virtual PCs, with little desktop processing or storage, can use 70 > percent less power than conventional PCs and reduce technical support > costs by up to 40 percent,. > > Both the software development and desktop services are being offered as > an integrated bundle of hardware and software for a cloud running inside > a corporate or government data center, or as a cloud service hosted in > an I.B.M. data center. > > Other offerings are planned, I.B.M. executives said, including clouds > fine-tuned for data storage, and clouds for business analytics, which is > software that analyzes data for patterns of customer behavior, market > trends and other potentially valuable information. > > I.B.M. calls its approach of fine-tuning hardware and software for > specific jobs “hybrid computing.” And it will open a Hybrid Computing > Research lab later this year, inviting industry and university > scientists to work cooperatively on new application-specific designs > intended to improve performance by 100 to 1,000 times compared with > today’s systems. > > The fresh look at computer design is being prompted by the surge in > Internet data, from social networking to smartphone applications to > sensors monitoring food shipments and electrical use. By 2011, IDC > estimates, there will be one trillion Internet-connected devices, up > from 500 million in 2006. > > “This huge explosion of data is driving a movement to design systems > around workloads because it is the only way to deliver the computation > needed, and it’s far more energy-efficient,” said Kunle Olukotun, a > computer scientist at Stanford. > > I.B.M. had an initiative, begun in early 2008, called Blue Cloud, which > mainly involved adapting its server computers for cloud technology. Most > major technology suppliers have cloud-related hardware and software > products, including Cisco, Hewlett-Packard, Sun Microsystems and Dell. > But I.B.M., analysts say, is going further by offering simplified, > integrated stacks of hardware and software, as well as cloud services. > > I.B.M.’s cloud strategy, the company said, is the culmination of 100 > prototype projects with companies and government agencies over the last > year, and its research partnership with Google. > > “The information technology infrastructure is under stress already, and > the data flood is just accelerating,” said Samuel J. Palmisano, I.B.M.’s > chief executive. “We’ve decided that how you solve that starts by > organizing technology around the workload.” > > One of I.B.M.’s test beds for cloud computing has been the Interior > Department’s National Business Center, a service center that handles > payroll, human relations, financial reporting, contracting services and > other computing tasks for dozens of federal agencies. The center runs > two large data centers, one in Northern Virginia and another outside > Denver. > > Douglas J. Bourgeois, the center’s director, said he is introducing > several cloud-style applications over the next nine months including > Web-based training, and staffing and recruitment software. And in tests > with financial and procurement software, the cloud-computing environment > has delivered efficiencies of 40 to 60 percent in productivity and power > consumption, he said. > > “For us, like other data centers, the volume of data continues to > explode,” Mr. Bourgeois said. “We want to solve some of those problems > with cloud computing, so we don’t have to build another $20 million data > center.” > > > Copyright 2009 The New York Times Company > > > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: elizaslider(a)yahoo.com > Unsubscribe or change your options at > http://lists.kictanet.or.ke/mailman/options/kictanet/elizaslider%40yahoo.com > > > > -- Sent from my mobile device

1 0

THE STUDENT ENGINEER JOURNAL
by SAMUEL EYINDA M. 15 Jun '09

15 Jun '09

News in technology and related industries have been often misreported or given a media blackout all the same. Started just as a platform for students at UoN’s school of Engineering to exchange views and log in various student activities, The Student Engineer journal has matured over time and is now ready for the outside world. The journal, in its quest to link the students to the industry and keep them abreast of new technological trends, reports on these trends while profiling personalities and companies who define the ICT and Engineering industries. The journal calls upon all interested persons to be part of it’ success by sending in articles of written papers for publication via the e-mail address; studentengineer(a)ymail.com . you can also use the same e-mail to invite the Editorial board members to relevant events that require exclusive coverage, technological coverage. The journal’s latest edition is available online on the link; http://www.scribd.com/doc/16382459/Student-Engineer-June-2009n The October 2008 edition is also available online at; http://www.scribd.com/full/16376226?access_key=key-xh97xkqll3jot8ennft Use the email address provided to request for a printed copy of the journal’s latest edition. http://edsamich.blogspot.com

1 0

Re: [kictanet] Niche Markets
by Luvisia Bakuli 15 Jun '09

15 Jun '09

For those looking for niche areas, the following article might generate some ideas. DBL ____________________ June 15, 2009 I.B.M. to Help Clients Fight Cost and Complexity By STEVE LOHR In 2000, the Linux operating system was a hot technology, but it had not spread much beyond scientists, researchers and computer programmers. Then I.B.M. declared that it would back Linux with investment, research and marketing, and the technology moved swiftly into the corporate mainstream. The same thing happened with the personal computer in the early 1980s, when I.B.M. endorsed that upstart technology and entered the market. Starting this week, I.B.M. is returning to the same playbook, introducing some initial products and services and a roadmap for its stable of corporate and government customers to comfortably embrace cloud computing. Cloud computing — in which vast stores of information and processing resources can be tapped from afar, over the Internet, using a personal computer, cellphone or other device — holds great promise in the corporate market. The cloud model, analysts say, has the potential to cut the costs, complexity and headaches of technology for companies and government agencies. Already, Amazon.com, Google and Salesforce.com, among others, offer cloud-based Web services to companies, including e-mail, computer storage and customer management software. But many big companies and government agencies have been reluctant to get on board because of traditional corporate-computing concerns like the security of data, reliability of service and regulatory compliance. “I.B.M. knows how to do all of those things,” said Frank Gens, chief analyst for IDC, a technology research firm. “Its strategy is all about making cloud computing safe for enterprise customers.” Even if I.B.M. succeeds in its bid to make cloud computing more palatable for big corporations, there is no guarantee that it will be the main beneficiary of the trend. After I.B.M. helped create the PC industry, lower-cost competitors ended up dominating the business. In the cloud market, I.B.M. plans to take a tailored approach. The hardware and software in its cloud offerings will be meant for specific computing chores. Just as Google runs a computing cloud optimized for Internet search, I.B.M. will make bespoke clouds for computing workloads in business. Its early cloud entries, to be announced on Monday, follow that model. One set of offerings is focused on streamlining the technology used by corporate software developers and testers, which can consume 30 percent or more of a company’s technology resources. The second set is virtual desktop services, in which personal computer software, either from Microsoft or open-source alternatives, is run on remote servers and piped to simple desktop machines equipped with screens and keyboards. I.B.M. found in tests with clients that such virtual PCs, with little desktop processing or storage, can use 70 percent less power than conventional PCs and reduce technical support costs by up to 40 percent,. Both the software development and desktop services are being offered as an integrated bundle of hardware and software for a cloud running inside a corporate or government data center, or as a cloud service hosted in an I.B.M. data center. Other offerings are planned, I.B.M. executives said, including clouds fine-tuned for data storage, and clouds for business analytics, which is software that analyzes data for patterns of customer behavior, market trends and other potentially valuable information. I.B.M. calls its approach of fine-tuning hardware and software for specific jobs “hybrid computing.” And it will open a Hybrid Computing Research lab later this year, inviting industry and university scientists to work cooperatively on new application-specific designs intended to improve performance by 100 to 1,000 times compared with today’s systems. The fresh look at computer design is being prompted by the surge in Internet data, from social networking to smartphone applications to sensors monitoring food shipments and electrical use. By 2011, IDC estimates, there will be one trillion Internet-connected devices, up from 500 million in 2006. “This huge explosion of data is driving a movement to design systems around workloads because it is the only way to deliver the computation needed, and it’s far more energy-efficient,” said Kunle Olukotun, a computer scientist at Stanford. I.B.M. had an initiative, begun in early 2008, called Blue Cloud, which mainly involved adapting its server computers for cloud technology. Most major technology suppliers have cloud-related hardware and software products, including Cisco, Hewlett-Packard, Sun Microsystems and Dell. But I.B.M., analysts say, is going further by offering simplified, integrated stacks of hardware and software, as well as cloud services. I.B.M.’s cloud strategy, the company said, is the culmination of 100 prototype projects with companies and government agencies over the last year, and its research partnership with Google. “The information technology infrastructure is under stress already, and the data flood is just accelerating,” said Samuel J. Palmisano, I.B.M.’s chief executive. “We’ve decided that how you solve that starts by organizing technology around the workload.” One of I.B.M.’s test beds for cloud computing has been the Interior Department’s National Business Center, a service center that handles payroll, human relations, financial reporting, contracting services and other computing tasks for dozens of federal agencies. The center runs two large data centers, one in Northern Virginia and another outside Denver. Douglas J. Bourgeois, the center’s director, said he is introducing several cloud-style applications over the next nine months including Web-based training, and staffing and recruitment software. And in tests with financial and procurement software, the cloud-computing environment has delivered efficiencies of 40 to 60 percent in productivity and power consumption, he said. “For us, like other data centers, the volume of data continues to explode,” Mr. Bourgeois said. “We want to solve some of those problems with cloud computing, so we don’t have to build another $20 million data center.” Copyright 2009 The New York Times Company

2 1

Re: [kictanet] Day 10/11 of 12- BPO Discussions, Strengths and Weaknesses (Observations from USA and UK); and Trends and Niches
by Wainaina Mungai 15 Jun '09

15 Jun '09

Well, I am a mwananchi wa kawaida first...then a media or ICT person. Thinking as a mwananchi, i'd prefer a media that listens to wananchi. The bit that is similar in both govt&media is the insistence that they "speak for us" but neither wants to "listen to us". Listen to the IDPs and you'd temper the politics and focus on development. Listen to the hungry youth and you'd discuss solutions - not (only) point fingers. That said, it's not a media versus government war. It's meant to be engagement in various ways so as to achieve the good for mwananchi. However - most of our media is part of the 'capritalist class' being vilified by some. Resilience must be our greatest strength as a nation. Wainaina On 6/15/09, dmakali(a)yahoo.com <dmakali(a)yahoo.com> wrote: > I wonder, does the media report for outsiders or kenyans who need the info > to make decisions in their daily lives? We live right here and the media has > a duty to report reality not make-believe propaganda for foreign investors. > Government shud fix the corruption, insecurity, infrastructure etc to create > an environment for investment not plead with the media to abdicate its > obligation to report accurately. If it did that it would be an accomplice in > deception. No need burying our heads in the sand for short term gain. > I have been to many countries and nothing tells me the kenyan media is > crazy, save for common professional shortcomings. If govt functioned half as > much as the media in the pursuit of greater kenya, we wud be far! > Last nite hundreds of pepole, me included, were stranded at moi airport in > msa because there were no lights on the runway so no planes could land or > take off. > I dont know how many pple missed their connecting international flights but > that does more damage to investor confidence than crime reports. I read > those everywhere i go but not about airports that have no lights. And that > takes just a generator. Or is that among the unspecified services that the > mysterious 1.5b in the budget will cater for? Long shot. > Bottomline- the media cant just be improvised to promote the interests of > the business and capitalist class. There is the rest of us citizens whose > welfare, life and worries too must be reported. Besides, it will be the same > media that will be whipped for keeping quiet when things were going wrong. > Remember the election fiasco? Yes, better blame the media now rather than > later for not warning of the danger lurking in our midst. Dont beseech the > media to join in the collective national amnesia and deception of the world. > Ask the govt to deal with the issues. > > David > Sent from my BlackBerry® wireless device > > -----Original Message----- > From: bitange(a)jambo.co.ke > > Date: Mon, 15 Jun 2009 12:37:06 > To: <dmakali(a)yahoo.com> > Cc: 'KICTAnet ICT Policy Discussions'<kictanet(a)lists.kictanet.or.ke> > Subject: Re: [kictanet] Day 10/11 of 12- BPO Discussions, Strengths > andWeaknesses (Observations from USA and UK); and Trends and Niches > > > Listers, > Please take a moment and see what is on-line from our papers today and > understand what I am trying to say. You cannot convince even our people > in the diaspora to invest in Kenya. Compare that with what SA has on the > web from their papers. They have managed their violence especially on > foreingners well even as it continues. We are showing machetes to > investors without critical analysis and how we see the future of our > country. > > The few potential investors I met this morning are distgusted with what > they see. Allow me to request my brother Linus who is on this list to > remove the picture please. > > > Ndemo. > > > > > > >> Dr. Ndemo, >> >> I stopped watching news in the local media a while back. Too much negative >> stuff affecting the peace and tranquility I expect in my home. >> >> There is a lot of crime in S.A. yet the country is geared to host the >> World >> Cup come next year. How are they working to make it a success? >> >> I support you fully. It is high time we Kenyans started to think >> nationally >> as a nation. To look at the positives. We live in a real world and >> things >> will not always be perfect in any country, Kenya included. >> Therefore we should promote the positive aspects of Kenya first before we >> can expect outsiders to support us. >> >> >> Sammy Buruchara >> CEO NairobiNet Ltd >> >> >> -----Original Message----- >> From: kictanet-bounces+sammy=opensystems.co.ke(a)lists.kictanet.or.ke >> [mailto:kictanet-bounces+sammy=opensystems.co.ke@lists.kictanet.or.ke] On >> Behalf Of bitange(a)jambo.co.ke >> Sent: Monday, June 15, 2009 12:11 PM >> To: sammy(a)opensystems.co.ke >> Cc: KICTAnet ICT Policy Discussions >> Subject: Re: [kictanet] Day 10/11 of 12- BPO Discussions, Strengths >> andWeaknesses (Observations from USA and UK); and Trends and Niches >> >> Prof. >> We should understand the impact of internet better. Our papers are >> on-line and they contribute the greatest content out there. A potential >> investor trying to surf the net, gets mostly negative information. I am >> not against our media but they could do better in setting the agenda. A >> few examples may help here. >> >> It is not only Kenya that has suffered the youth bulge. This is something >> that has affected countries world over. The US suffered in the 1930's >> leading the country to get rid of the problem by investing heavily on >> public works and the war. In China they put much of their people into >> labour intensive public works (roads, energy, ICTs ets). While they did >> this they also suffered a high rate of crime. This is how the Al Capones >> came up. Italy has had a mafia crisis over a long period of time but the >> media there did not only focus on crime. They suggested economic >> solutions that have helped reduce crime in the south go down. When we >> write about mungiki, we should also suggest a way forward. We must also >> create hope for our people because we are all responsible for what happens >> in our land. >> >> The recent US elections were all about hope that things will change. Look >> at the Uhuru Budget. It was a budget of hope. But read our yesterday >> papers. While one Media house attempted to create hope. The other >> focused on hopelessness - "the devil is in the details" - yet for once we >> were united in hope for our future. I had expected many positive >> headlines out of the budget but I was disappointed. This is a budget we >> should have leveraged to create a new Kenya. A Kenya where we all have >> hope. It gave us our much a waited new constitution. That we can devolve >> our resources based on the districts. That we may not need to dismantle a >> constitution that has relatively served us well for more than 40 years. >> That we may need only Parliament to amend only the governance aspects of >> our constitution as many civilized countries do. This where media had a >> chance to set the agenda for this country but they have yet again wasted >> the opportunity. It is not too late for them to bring hope. The Vision >> 2030 can be achieved if we all agree that it will bring the desired >> change. >> >> I am glad we deviated a little but this discussion will shape our future >> policies. Where we all respect one another. >> >> Regards >> >> >> Ndemo. >> >> >>> Dr. Ndemo, >>> >>> You have captured very well the problem with us Kenyans. At the same >>> time, >>> it is important to acknowledge that we have very many people who are >>> positive and are doing very good things for this country. But they are >>> drowned by the bad elements amongst us. However, things will not change >>> if >>> we do not make a deliberate change intervention. According to me, it >>> will >>> be >>> almost impossible to achieve V2030 with this attitude. We must change.I >>> strongly believe that there is a 4th pillar that V2030 conceptualization >>> missed - NATIONAL COHESION. It is what is required to move forward and >>> fulfil the other plans. We could therefore argue that we need to sell >>> Kenya >>> to Kenyans before we go out to foreigners. Otherwise all the positive >>> messages that will be put out there in selling Kenya to investors by >>> whoever >>> (assuming we can get this right in the first instance) will soon be >>> negated >>> by the bad attitudes that you speak of. And who said Kenya must be >>> developed >>> by outsiders? >>> >>> I hope I have not sounded like a barking dog. >>> >>> tim mwololo >>> >>> >>> On Mon, Jun 15, 2009 at 12:16 AM, <bitange(a)jambo.co.ke> wrote: >>> >>>> Catherine, some barking dogs are causing untold pain to our people. >>>> Hate >>>> against Kenyans in Tanzania is at its worst. Irrespective who you are, >>>> you >>>> are refered to as Mungiki who is after grabbing Tanzanian land. Whom >>>> do >>>> you >>>> think created this image for our people? >>>> >>>> Mungiki is more of any economic crisis in our country but our Media has >>>> refused to link the two. We lack analytical depth in our media houses. >>>> What you read is petty fitina. When a media house purpots that "Cable >>>> lands into financial trouble" do you think such media has the interests >>>> of >>>> this country at heart? If they did they should have asked the right >>>> questions before publishing. I do not think they have a clue how such >>>> any >>>> article impacts the country negatively. >>>> >>>> The audience of what is published locally is not only Kenyan people who >>>> read it. We must love our country and stop hoping that someone else >>>> will >>>> change our image. The sad part is that all of what has been read >>>> throughout >>>> the world are all lies. Some people reading this may never know that >>>> it >>>> was >>>> not true. >>>> >>>> This what I meant to say that negativity will fail us and we should >>>> check >>>> every barking dog. >>>> >>>> Ndemo >>>> >>>> Sent from my BlackBerryR >>>> >>>> -----Original Message----- >>>> From: Catherine Adeya <elizaslider(a)yahoo.com> >>>> >>>> Date: Sun, 14 Jun 2009 07:36:34 >>>> To: <bitange(a)jambo.co.ke> >>>> Cc: KICTAnet ICT Policy Discussions<kictanet(a)lists.kictanet.or.ke> >>>> Subject: Re: [kictanet] Day 10/11 of 12- BPO Discussions, Strengths and >>>> Weaknesses (Observations from USA and UK); and Trends and Niches >>>> >>>> >>>> _______________________________________________ >>>> kictanet mailing list >>>> kictanet(a)lists.kictanet.or.ke >>>> http://lists.kictanet.or.ke/mailman/listinfo/kictanet >>>> >>>> This message was sent to: bitange(a)jambo.co.ke >>>> Unsubscribe or change your options at >>>> >> http://lists.kictanet.or.ke/mailman/options/kictanet/bitange%40jambo.co.ke >>>> >>>> _______________________________________________ >>>> kictanet mailing list >>>> kictanet(a)lists.kictanet.or.ke >>>> http://lists.kictanet.or.ke/mailman/listinfo/kictanet >>>> >>>> This message was sent to: timwololo(a)gmail.com >>>> Unsubscribe or change your options at >>>> >> http://lists.kictanet.or.ke/mailman/options/kictanet/timwololo%40gmail.com >>>> >>> >>> ---------------------------------------------- >>> This message has been scanned for viruses and >>> dangerous content by Jambo MailScanner, and is >>> believed to be clean. >>> --------------------------------------------- >>> "easy access to the world" >>> >>> >> >> >> >> ---------------------------------------------- >> This message has been scanned for viruses and >> dangerous content by Jambo MailScanner, and is >> believed to be clean. >> --------------------------------------------- >> "easy access to the world" >> >> >> _______________________________________________ >> kictanet mailing list >> kictanet(a)lists.kictanet.or.ke >> http://lists.kictanet.or.ke/mailman/listinfo/kictanet >> >> This message was sent to: sammy(a)opensystems.co.ke >> Unsubscribe or change your options at >> http://lists.kictanet.or.ke/mailman/options/kictanet/sammy%40opensystems.co. >> ke >> >> >> ---------------------------------------------- >> This message has been scanned for viruses and >> dangerous content by Jambo MailScanner, and is >> believed to be clean. >> --------------------------------------------- >> "easy access to the world" >> >> > > > > ---------------------------------------------- > This message has been scanned for viruses and > dangerous content by Jambo MailScanner, and is > believed to be clean. > --------------------------------------------- > "easy access to the world" > > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: dmakali(a)yahoo.com > Unsubscribe or change your options at > http://lists.kictanet.or.ke/mailman/options/kictanet/dmakali%40yahoo.com > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: wainaina(a)madeinkenya.org > Unsubscribe or change your options at > http://lists.kictanet.or.ke/mailman/options/kictanet/wainaina%40madeinkenya… > -- Sent from my mobile device --- http://www.bungesms.com http://www.madeinkenya.org

2 1

Re: [kictanet] Day 10/11 of 12- BPO Discussions, Strengths and Weaknesses (Observations from USA and UK); and Trends and Niches
by Solomon Mburu 15 Jun '09

15 Jun '09

Dear All, I also concur with the previous comments on the negativity brought about by Kenya's myopic character, and forgive me for using this harsh tome. Because I'm a Kikuyu, makes me think the other communities are just as feeble as I can imagine. This is perhaps the problem that makes our unique policies from seeing the light of day. And the cause for this... politicians. I like the approach we have adapted in this discussion forum - dealing with issues and forgetting the tribal jibes which have poisoned our minds for the last 46 years. I hope, as one of us has aptly put it, the media is listening and not be enslaved with political and character assassinations. The media, can shape the face of Kenya or destroy it. I hear it orchestrated the PEV. Just tune into your favourite TV and what you see is images of poverty, illiteracy, political wars and other social ills that you can think of. Yet, through Citizen Journalism, there are unique stories of Kenyans who are doing impact and having a legacy within the local community. I see a future where Kenyans (whether the youth or old generation) will have an understanding of dealing with issues than tribes. Technology can bring us together and destroy those who would rather not change because they believe in outdated thoughts and ideals. Now to the issues of Weaknessses and Strengths in the BPO sector. *Strenghts* 1. The most recognizable strength is there are so many Kenyans who are into IT and this would be a forum/ platform for flexing their muscles, while driving Kenyans to economic growth 2. There is a lot of content which needs to be utilized. This means the BPO will be central in making good use of the local content 3. There is political will in terms of capital, motivation, positive perception by the political leadership. The State is actively involved in the various formulation of the BPO (Dr. Ndemo is a case to note in this regard) 4. Entrepreneurial developement will be achieved with the MTEF (2008 - 2012) and Vision 2030, because it is the BPO is an underlying factor in national development, state security and health fields etc *Weaknesses* 1. There is a lack of confidence within the state corporations in adapting IT (BPO) because of fear of 'losing' touch with the citizens. Corporations such as the security department (CID, Army, NSIS, Immigration) would need to get in touch with a person making any application for either jobs, Certificate of Good Conduct etc), in order to verify the existence of such an individual 2. Financial institutions have adapted technology, but cautiously. The great fear is security. For instance, banks will not comunicate with a customer through internet, phone, especially when discussing financial status of an account holder. The same is true of hospitals etc. 3. Although we have internet savvy Kenyans, not all understand the spine behind BPO. Further elaboration is needed on the basics behind the BPO My commemts! 2009/6/15 Walubengo J <jwalu(a)yahoo.com> > > I agree with Dr. Ndemo et al. One of our greatest weakness is negative > energy. And the root cause of this negative energy is tribalism. Our East > African citizens (TZ,UG etc) know that Kenyans identify themselves first as > being from their tribe, then 2nd as being from their clan and finally as > being from their country ( the 'Navumulia' kua mkenya mentality). > > As noted by others, the sheer capacity of this negative energy will overide > any marketing dollars that may be poured out there in "Brand Kenya" > initiatives...There must be conscious and deliberate effort to sell Brand > Kenya internally. We have to find a way to celebrate our diversity rather > than exagerate our differences...This to me should have been one of the > pillars in the Vision 2030 because it wont happen overnite. > > walu. > > > > > > --- On Mon, 6/15/09, Catherine Adeya <elizaslider(a)yahoo.com> wrote: > > > From: Catherine Adeya <elizaslider(a)yahoo.com> > > Subject: Re: [kictanet] Day 10/11 of 12- BPO Discussions, Strengths > andWeaknesses (Observations from USA and UK); and Trends and Niches > > To: jwalu(a)yahoo.com > > Cc: "KICTAnet ICT Policy Discussions" <kictanet(a)lists.kictanet.or.ke> > > Date: Monday, June 15, 2009, 12:35 PM > > Dakatari, thanks for the > > elaboration....I hear you! I hope the media is also reading > > this. > > > > Nyaki > > > > From: > > "bitange(a)jambo.co.ke" <bitange(a)jambo.co.ke> > > To: Catherine > > Adeya <elizaslider(a)yahoo.com>; > > kictanet-bounces+bitange=jambo.co.ke(a)lists.kictanet.or.ke > > Cc: KICTAnet > > ICT Policy Discussions > > <kictanet(a)lists.kictanet.or.ke> > > Sent: Monday, > > June 15, 2009 12:16:12 AM > > Subject: Re: [kictanet] Day > > 10/11 of 12- BPO Discussions, Strengths andWeaknesses > > (Observations from USA and UK); and Trends and Niches > > > > > > Catherine, some barking dogs are causing untold pain to our > > people. Hate against Kenyans in Tanzania is at its > > worst. Irrespective who you are, you are refered to as > > Mungiki who is after grabbing Tanzanian land. Whom do > > you think created this image for our people? > > > > Mungiki is more of any economic crisis in our country but > > our Media has refused to link the two. We lack > > analytical depth in our media houses. What you read is > > petty fitina. When a media house purpots that > > "Cable lands into financial trouble" do you think > > such media has the interests of this country at heart? > > If they did they should have asked the right questions > > before publishing. I do not think they have a clue how > > such any article impacts the country negatively. > > > > The audience of what is published locally is not only > > Kenyan people who read it. We must love our country > > and stop hoping that someone else will change our > > image. The sad part is that all of what has been > > read throughout the world are all lies. Some people > > reading this may never know that it was not true. > > > > This what I meant to say that negativity will fail us and > > we should check every barking dog. > > > > Ndemo > > > > Sent from my BlackBerry® > > > > -----Original Message----- > > From: Catherine Adeya <elizaslider(a)yahoo.com> > > > > Date: Sun, 14 Jun 2009 07:36:34 > > To: <bitange(a)jambo.co.ke> > > Cc: KICTAnet ICT Policy Discussions<kictanet(a)lists.kictanet.or.ke> > > Subject: Re: [kictanet] Day 10/11 of 12- BPO Discussions, > > Strengths and > > Weaknesses (Observations from USA and > > UK); and Trends and > > Niches > > > > > > _______________________________________________ > > kictanet mailing list > > kictanet(a)lists.kictanet.or.ke > > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > > > > > This message was sent to: bitange(a)jambo.co.ke > > Unsubscribe or change your options at > http://lists.kictanet.or.ke/mailman/options/kictanet/bitange%40jambo.co.ke > > > > > > > > > > > > > > -----Inline Attachment Follows----- > > > > _______________________________________________ > > kictanet mailing list > > kictanet(a)lists.kictanet.or.ke > > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > > > This message was sent to: jwalu(a)yahoo.com > > Unsubscribe or change your options at > http://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com > > > > > > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: solo.mburu(a)gmail.com > Unsubscribe or change your options at > http://lists.kictanet.or.ke/mailman/options/kictanet/solo.mburu%40gmail.com > -- Solomon Mburu P.O. Box 19343 - 00202 Nairobi Cell: (+254-0) 735 431041 Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill! AND It is better to die in dignity than in the ignomity of ambiguous generosity!

3 2

Re: [kictanet] Day 10/11 of 12- BPO Discussions, Strengths andWeaknesses (Observations from USA and UK); and Trends and Niches
by Walubengo J 15 Jun '09

15 Jun '09

--- On Mon, 6/15/09, bitange(a)jambo.co.ke <bitange(a)jambo.co.ke> wrote: > The few potential investors I met this morning are > distgusted with what they see. Allow me to request my brother Linus who > is on this list to remove the picture please. Bwana PS, Whereas I/we understand where you are coming from, you have to be careful that tomorrows headlines dont read " PS orders media website shutdown"... Maybe the media should explore having different editions of their publications, I mean truly we dont have to always washing our dirty linen all the time. But if we have to, lets at least keep it local. This headlines do cause panic even to Kenyan diaspora, so one can imagine what it does to non-kenyans... walu. --- On Mon, 6/15/09, bitange(a)jambo.co.ke <bitange(a)jambo.co.ke> wrote: > From: bitange(a)jambo.co.ke <bitange(a)jambo.co.ke> > Subject: Re: [kictanet] Day 10/11 of 12- BPO Discussions, Strengths andWeaknesses (Observations from USA and UK); and Trends and Niches > To: jwalu(a)yahoo.com > Cc: "'KICTAnet ICT Policy Discussions'" <kictanet(a)lists.kictanet.or.ke> > Date: Monday, June 15, 2009, 1:37 PM > Listers, > Please take a moment and see what is on-line from our > papers today and > understand what I am trying to say. You cannot > convince even our people > in the diaspora to invest in Kenya. Compare that with > what SA has on the > web from their papers. They have managed their > violence especially on > foreingners well even as it continues. We are showing > machetes to > investors without critical analysis and how we see the > future of our > country. > > The few potential investors I met this morning are > distgusted with what > they see. Allow me to request my brother Linus who is > on this list to > remove the picture please. > > > Ndemo. > > > > > > > > Dr. Ndemo, > > > > I stopped watching news in the local media a while > back. Too much negative > > stuff affecting the peace and tranquility I expect in > my home. > > > > There is a lot of crime in S.A. yet the country is > geared to host the > > World > > Cup come next year. How are they working to make it a > success? > > > > I support you fully. It is high time we Kenyans > started to think > > nationally > > as a nation. To look at the positives. We > live in a real world and > > things > > will not always be perfect in any country, Kenya > included. > > Therefore we should promote the positive aspects of > Kenya first before we > > can expect outsiders to support us. > > > > > > Sammy Buruchara > > CEO NairobiNet Ltd > > > > > > -----Original Message----- > > From: kictanet-bounces+sammy=opensystems.co.ke(a)lists.kictanet.or.ke > > [mailto:kictanet-bounces+sammy=opensystems.co.ke@lists.kictanet.or.ke] > On > > Behalf Of bitange(a)jambo.co.ke > > Sent: Monday, June 15, 2009 12:11 PM > > To: sammy(a)opensystems.co.ke > > Cc: KICTAnet ICT Policy Discussions > > Subject: Re: [kictanet] Day 10/11 of 12- BPO > Discussions, Strengths > > andWeaknesses (Observations from USA and UK); and > Trends and Niches > > > > Prof. > > We should understand the impact of internet > better. Our papers are > > on-line and they contribute the greatest content out > there. A potential > > investor trying to surf the net, gets mostly negative > information. I am > > not against our media but they could do better in > setting the agenda. A > > few examples may help here. > > > > It is not only Kenya that has suffered the youth > bulge. This is something > > that has affected countries world over. The US > suffered in the 1930's > > leading the country to get rid of the problem by > investing heavily on > > public works and the war. In China they put much > of their people into > > labour intensive public works (roads, energy, ICTs > ets). While they did > > this they also suffered a high rate of crime. > This is how the Al Capones > > came up. Italy has had a mafia crisis over a > long period of time but the > > media there did not only focus on crime. They > suggested economic > > solutions that have helped reduce crime in the south > go down. When we > > write about mungiki, we should also suggest a way > forward. We must also > > create hope for our people because we are all > responsible for what happens > > in our land. > > > > The recent US elections were all about hope that > things will change. Look > > at the Uhuru Budget. It was a budget of > hope. But read our yesterday > > papers. While one Media house attempted to > create hope. The other > > focused on hopelessness - "the devil is in the > details" - yet for once we > > were united in hope for our future. I had > expected many positive > > headlines out of the budget but I was > disappointed. This is a budget we > > should have leveraged to create a new Kenya. A > Kenya where we all have > > hope. It gave us our much a waited new > constitution. That we can devolve > > our resources based on the districts. That we > may not need to dismantle a > > constitution that has relatively served us well for > more than 40 years. > > That we may need only Parliament to amend only the > governance aspects of > > our constitution as many civilized countries do. > This where media had a > > chance to set the agenda for this country but they > have yet again wasted > > the opportunity. It is not too late for them to > bring hope. The Vision > > 2030 can be achieved if we all agree that it will > bring the desired > > change. > > > > I am glad we deviated a little but this discussion > will shape our future > > policies. Where we all respect one another. > > > > Regards > > > > > > Ndemo. > > > > > >> Dr. Ndemo, > >> > >> You have captured very well the problem with us > Kenyans. At the same > >> time, > >> it is important to acknowledge that we have very > many people who are > >> positive and are doing very good things for this > country. But they are > >> drowned by the bad elements amongst us. However, > things will not change > >> if > >> we do not make a deliberate change intervention. > According to me, it > >> will > >> be > >> almost impossible to achieve V2030 with this > attitude. We must change.I > >> strongly believe that there is a 4th pillar that > V2030 conceptualization > >> missed - NATIONAL COHESION. It is what is required > to move forward and > >> fulfil the other plans. We could therefore argue > that we need to sell > >> Kenya > >> to Kenyans before we go out to foreigners. > Otherwise all the positive > >> messages that will be put out there in selling > Kenya to investors by > >> whoever > >> (assuming we can get this right in the first > instance) will soon be > >> negated > >> by the bad attitudes that you speak of. And who > said Kenya must be > >> developed > >> by outsiders? > >> > >> I hope I have not sounded like a barking dog. > >> > >> tim mwololo > >> > >> > >> On Mon, Jun 15, 2009 at 12:16 AM, <bitange(a)jambo.co.ke> > wrote: > >> > >>> Catherine, some barking dogs are causing > untold pain to our people. > >>> Hate > >>> against Kenyans in Tanzania is at its > worst. Irrespective who you are, > >>> you > >>> are refered to as Mungiki who is after > grabbing Tanzanian land. Whom > >>> do > >>> you > >>> think created this image for our people? > >>> > >>> Mungiki is more of any economic crisis in our > country but our Media has > >>> refused to link the two. We lack > analytical depth in our media houses. > >>> What you read is petty fitina. > When a media house purpots that "Cable > >>> lands into financial trouble" do you think > such media has the interests > >>> of > >>> this country at heart? If they did they > should have asked the right > >>> questions before publishing. I do not > think they have a clue how such > >>> any > >>> article impacts the country negatively. > >>> > >>> The audience of what is published locally is > not only Kenyan people who > >>> read it. We must love our country and > stop hoping that someone else > >>> will > >>> change our image. The sad part is that > all of what has been read > >>> throughout > >>> the world are all lies. Some people > reading this may never know that > >>> it > >>> was > >>> not true. > >>> > >>> This what I meant to say that negativity will > fail us and we should > >>> check > >>> every barking dog. > >>> > >>> Ndemo > >>> > >>> Sent from my BlackBerryR > >>> > >>> -----Original Message----- > >>> From: Catherine Adeya <elizaslider(a)yahoo.com> > >>> > >>> Date: Sun, 14 Jun 2009 07:36:34 > >>> To: <bitange(a)jambo.co.ke> > >>> Cc: KICTAnet ICT Policy Discussions<kictanet(a)lists.kictanet.or.ke> > >>> Subject: Re: [kictanet] Day 10/11 of 12- BPO > Discussions, Strengths and > >>> Weaknesses > (Observations from USA and UK); and Trends and Niches > >>> > >>> > >>> > _______________________________________________ > >>> kictanet mailing list > >>> kictanet(a)lists.kictanet.or.ke > >>> http://lists.kictanet.or.ke/mailman/listinfo/kictanet > >>> > >>> This message was sent to: bitange(a)jambo.co.ke > >>> Unsubscribe or change your options at > >>> > > http://lists.kictanet.or.ke/mailman/options/kictanet/bitange%40jambo.co.ke > >>> > >>> > _______________________________________________ > >>> kictanet mailing list > >>> kictanet(a)lists.kictanet.or.ke > >>> http://lists.kictanet.or.ke/mailman/listinfo/kictanet > >>> > >>> This message was sent to: timwololo(a)gmail.com > >>> Unsubscribe or change your options at > >>> > > http://lists.kictanet.or.ke/mailman/options/kictanet/timwololo%40gmail.com > >>> > >> > >> ---------------------------------------------- > >> This message has been scanned for viruses and > >> dangerous content by Jambo MailScanner, and is > >> believed to be clean. > >> --------------------------------------------- > >> "easy access to the world" > >> > >> > > > > > > > > ---------------------------------------------- > > This message has been scanned for viruses and > > dangerous content by Jambo MailScanner, and is > > believed to be clean. > > --------------------------------------------- > > "easy access to the world" > > > > > > _______________________________________________ > > kictanet mailing list > > kictanet(a)lists.kictanet.or.ke > > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > > > This message was sent to: sammy(a)opensystems.co.ke > > Unsubscribe or change your options at > > http://lists.kictanet.or.ke/mailman/options/kictanet/sammy%40opensystems.co. > > ke > > > > > > ---------------------------------------------- > > This message has been scanned for viruses and > > dangerous content by Jambo MailScanner, and is > > believed to be clean. > > --------------------------------------------- > > "easy access to the world" > > > > > > > > ---------------------------------------------- > This message has been scanned for viruses and > dangerous content by Jambo MailScanner, and is > believed to be clean. > --------------------------------------------- > "easy access to the world" > > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: jwalu(a)yahoo.com > Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com >

2 1

Training & Workshop Schedule Q3
by njeri.rionge＠igniteconsulting.co.ke 15 Jun '09

15 Jun '09

Dear Colleagues, After reading a number of emails related to Human Resource competency development needs. I have decided to send a Q3 calender schedule of training and workshops that we believe are relevant to the industry. Please note the developmental areas are soft skills based, around the already good technical skills. For more information please access our website www.igniteconsulting.co.ke. The new calender will be uploaded on to the website later in the day. For more information contact the undersigned. ++++++++++++++++++++++++++++++++ Njeri Rionge (Ms) Founder & Executive Director __________________________________ Tel: +254 20 2364072 (Orange Fixed Plus) Tel: +254 772 522136 (Orange Mobile) Tel: +254 722 522136 (Safaricom Mobile) URL: www.igniteconsulting.co.ke P. O. Box 15568 Nairobi 00100, Kenya ++++++++++++++++++++++++++++++

1 0

Villagers to host digital world in East Africa
by Edith Adera 14 Jun '09

14 Jun '09

Villagers to host digital world in East Africa (http://www.dailynews.co.tz/home/?n=2530&cat=home) JAMES MPINGA in Lugoba, Coast Region, 14th June 2009 The dateline is an unlikely sleepy village called Lugoba now sitting on a super global 'knowledge highway' - whose residents did not know they have a high-level delegation of scientists and policy-makers from five East African Community (EAC) member states in their midst to prove just that. The EAC citizens - and technical partners from Sweden - were out here to demonstrate that villages could soon be playing host to the most advanced technological networks across the world. The delegates from Burundi, Kenya, Rwanda, Uganda and hosts Tanzania were attending a regional 'hands-on' training workshop on community fibre networks at the Peacock Millennium Hotel in suburban Msasani in Dar es Salaam (June 9-12, 2009). At the end of the workshop, they declared in a joint communiqué: "Community fibre networks are not only within reach to serve and empower our communities in the region but also, the cost of implementation is now cheaper and affordable. "With emerging national fibre infrastructure now under implementation and the launching of submarine cable to link east Africa with the rest of the world for the first time on fibre, it is necessary for the communities to prepare to take advantage of this fibre infrastructure to stimulate socio-economic development," The regional workshop convened and organised by the Tanzania Commission of Science and Technology (COSTECH) and sponsored by Canada's International Development Research Centre (IDRC) was inspired by the availability of emerging national fibre networks in the region built by governments, national operators, power and energy utilities, rail companies as well as water organizations among others. However, there weren't any illusions that all this will happen tomorrow. "Services may take a long time to reach the 'last mile' in each country and therefore it is important for the community to be sensitized on other possibilities of building their own networks bottom-up," they cautioned, adding that the 'first mile' was the greatest challenge in creating awareness about the benefit of community fibre networks among them. The events in rural Tanzania provided a fitting backdrop to neighbouring Kenya which celebrated its ascent to a major technological take-off after the much-awaited East African Marine System (Teams) fibre optic cable landed in Mombasa. The cable, launched by Kenyan President Mwai Kibaki yesterday at Fort Jesus in the seaside city, the country's second biggest, connects the East African nation to worldwide cable networks. On June 27, 2009 Tanzania will be connected to another artery on the global highway - the Seacom - linking it to its SADC neighbours in South Africa and Mozambique. In both Kenya and Tanzania, the cable will improve Internet connectivity and reduce the cost of data transmission - and create thousands of jobs, especially in the telecommunications sector. Tanzania alone has more than 7,000km of fibre 'jealously' guarded by public utilities unaware of the immense opportunities that ICT now provides due to outdated legislative frameworks - or simply unwilling to share it out. The delegates therefore called on governments to live up to the "important role of creating an enabling environment for community networks to thrive." "Here in Lugoba village... not even the president knew that his own village had gone 'digital' until someone sent him an e-mail message from his own place of birth (Lugoba) ... the president was then in Washington, DC," narrated Theophilus Mlaki, who took some of the delegation on a field trip to Chalinze and Wami last week - where ICT is changing lives among the villagers. The regional workshop also recommended that all stakeholders should take advantage of emerging national fibre networks now under implementation to work with rural communities yet to be covered with communication services. Unfortunately, the emerging projects are often not interconnected and hence fell short of appropriate synergy. However, where the networks traversed, they provided an opportunity to serve the rural communities. The objective of the event was therefore to: . Build awareness on the potential for customer/ community fibre deployment in helping to meet connectivity needs; .Lay grounds to effect policy changes that may be required to allow for community owned fibre infrastructure developments, and Encourage the use of fibre for improving connectivity. The regional workshop brought together 28 participants who included ICT regulators, ICT ministries, Chair ICT Parliamentary Committee Kenya, managers of community owned networks and members of academia. The Royal Institute of Technology of Sweden facilitated the workshop.

1 0

Re: [kictanet] [Bpoteam] Day 7 of 10- BPO Discussions, Youth and Gender Issues
by muriuki mureithi 14 Jun '09

14 Jun '09

Good afternoon everyone, Like other issues that have been discussed (Day 1 to day 6), my take is that we must have things right from the beginning. A BPO-specific outfit (like the BPO society) should have the mandate to enforce (or at least lobby the law enforcers) labour laws for this young industry. This way, issues like the one that appeared on the Standard Newspaper sometime back (http://www.eastandard.net/sciencetech/InsidePage.php?id=1144013244 <http://www.eastandard.net/sciencetech/InsidePage.php?id=1144013244&ci> &ci) will be unheard of. Furthermore, some clients especially from the US are concerned about how the vendor he/she is giving work to treats employees. On a light note; could we begin re-thinking this whole issue of interpretation gender issues to mean women issues; men are threatened too! Muthoni ________________________________ From: kictanet-bounces+muthoni=uonbi.ac.ke(a)lists.kictanet.or.ke [mailto:kictanet-bounces+muthoni=uonbi.ac.ke@lists.kictanet.or.ke] On Behalf Of Catherine Adeya Sent: 10 June 2009 08:08 To: muthoni(a)uonbi.ac.ke Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Handing over to Nyaki - 2nd Moderator Thanks Walu, will do so shortly. Best, Nyaki (aka Dr. C. Adeya, C. Nyaki Adeya and C. Adeya-Weya) ________________________________ From: Walubengo J <jwalu(a)yahoo.com> To: elizaslider(a)yahoo.com Cc: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke> Sent: Wednesday, June 10, 2009 7:58:41 AM Subject: [kictanet] Handing over to Nyaki - 2nd Moderator Dear Listers, As per the schedule, I am pleased to hand-over the rest of the moderation to Nyaki who will introduce the remaining themes starting with the "Youth and Gender" theme today. Nyaki's CV is too long to fit in one email but its suffice to say that she belongs to this breed of Researchers that wants to bridge the gap between Academia and Socio-economic realities of out times. The rest of her story can be googled, but remember to use her official "handle" - Dr. Catherine Adeya. Over to you Nyaki. Plse tell us about today's theme. walu. _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: elizaslider(a)yahoo.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/elizaslider%40yahoo .com ----------------------------------------- This message has been scanned for viruses and dangerous content by MailScanner <http://www.mailscanner.info/> , and is believed t o be clean. +++++++++++++++++++++++++++++++++++++++ UNIVERSITY OF NAIROBI IS ISO CERTIFIED The University of Nairobi is committed to providing quality services to all its clients. The University will monitor and review its quality performance from time to time through an effective implementation of the Quality Management System based on ISO 9001:2000 standard. University of Nairobi Website: http://www.uonbi.ac.ke/ +++++++++++++++++++++++++++++++++++++++ ----------------------------------------- This message has been scanned for viruses and dangerous content by MailScanner <http://www.mailscanner.info/> , and is believed t o be clean. +++++++++++++++++++++++++++++++++++++++ UNIVERSITY OF NAIROBI IS ISO CERTIFIED The University of Nairobi is committed to providing quality services to all its clients. The University will monitor and review its quality performance from time to time through an effective implementation of the Quality Management System based on ISO 9001:2000 standard. University of Nairobi Website: http://www.uonbi.ac.ke/ +++++++++++++++++++++++++++++++++++++++

1 0

Re: [kictanet] [Bpoteam] Day 7 of 10- BPO Discussions, Youth and Gender Issues
by muriuki mureithi 14 Jun '09

14 Jun '09

Muthoni, Two issues here but I think we should focus more on the first paragraph that you discuss so well. However, I will allow the occasional digression on the second issue of interpreting gender issues but that debate has been on in various fora and for now we know that gender issues in Kenya seem more inclined to women's issues though we know the definition includes both. For now listers delve on the questions and if the definitional issues come up in the course of answering them then that is an added bonus. Why the silence? Why the silence? Why the silence? We are almost there just 3 days left in a very successful discussion so far. Please write...... Nyaki ________________________________ From: Muthoni Masinde <muthoni(a)uonbi.ac.ke> To: elizaslider(a)yahoo.com Cc: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke> Sent: Wednesday, June 10, 2009 2:14:43 PM Subject: Re: [kictanet] [Bpoteam] Day 7 of 10- BPO Discussions, Youth and Gender Issues Good afternoon everyone, Like other issues that have been discussed (Day 1 to day 6), my take is that we must have things right from the beginning. A BPO-specific outfit (like the BPO society) should have the mandate to enforce (or at least lobby the law enforcers) labour laws for this young industry. This way, issues like the one that appeared on the Standard Newspaper sometime back (http://www.eastandard.net/sciencetech/InsidePage.php?id=1144013244 <http://www.eastandard.net/sciencetech/InsidePage.php?id=1144013244&ci> &ci) will be unheard of. Furthermore, some clients especially from the US are concerned about how the vendor he/she is giving work to treats employees. On a light note; could we begin re-thinking this whole issue of interpretation gender issues to mean women issues; men are threatened too! Muthoni ________________________________ From: kictanet-bounces+muthoni=uonbi.ac.ke(a)lists.kictanet.or.ke [mailto:kictanet-bounces+muthoni=uonbi.ac.ke@lists.kictanet.or.ke] On Behalf Of Catherine Adeya Sent: 10 June 2009 08:08 To: muthoni(a)uonbi.ac.ke Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Handing over to Nyaki - 2nd Moderator Thanks Walu, will do so shortly. Best, Nyaki (aka Dr. C. Adeya, C. Nyaki Adeya and C. Adeya-Weya) ________________________________ From: Walubengo J <jwalu(a)yahoo.com> To: elizaslider(a)yahoo.com Cc: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke> Sent: Wednesday, June 10, 2009 7:58:41 AM Subject: [kictanet] Handing over to Nyaki - 2nd Moderator Dear Listers, As per the schedule, I am pleased to hand-over the rest of the moderation to Nyaki who will introduce the remaining themes starting with the "Youth and Gender" theme today. Nyaki's CV is too long to fit in one email but its suffice to say that she belongs to this breed of Researchers that wants to bridge the gap between Academia and Socio-economic realities of out times. The rest of her story can be googled, but remember to use her official "handle" - Dr. Catherine Adeya. Over to you Nyaki. Plse tell us about today's theme. walu. _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: elizaslider(a)yahoo.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/elizaslider%40yahoo .com ----------------------------------------- This message has been scanned for viruses and dangerous content by MailScanner <http://www.mailscanner.info/> , and is believed t o be clean. +++++++++++++++++++++++++++++++++++++++ UNIVERSITY OF NAIROBI IS ISO CERTIFIED The University of Nairobi is committed to providing quality services to all its clients. The University will monitor and review its quality performance from time to time through an effective implementation of the Quality Management System based on ISO 9001:2000 standard. University of Nairobi Website: http://www.uonbi.ac.ke/ +++++++++++++++++++++++++++++++++++++++ ----------------------------------------- This message has been scanned for viruses and dangerous content by MailScanner <http://www.mailscanner.info/> , and is believed t o be clean. +++++++++++++++++++++++++++++++++++++++ UNIVERSITY OF NAIROBI IS ISO CERTIFIED The University of Nairobi is committed to providing quality services to all its clients. The University will monitor and review its quality performance from time to time through an effective implementation of the Quality Management System based on ISO 9001:2000 standard. University of Nairobi Website: http://www.uonbi.ac.ke/ +++++++++++++++++++++++++++++++++++++++

1 0

Re: [kictanet] New Mobile Phenomenon
by muriuki mureithi 14 Jun '09

14 Jun '09

Interesting article... "For Teens, later to bed, the Worse the Outlook" by Greg Toppo, USA Today Teens whose parents let them stay up after midnight on weeknights have a much higher chance of being depressed or suicidal than teens whose parents enforce an earlier bedtime, says research being presented today at a national sleep conference. The findings are the first to examine bedtimes' effects on kids' mental health - and the results are noteworthy. Middle- and high-schoolers whose parents don't require them to be in bed before midnight on school nights are 42 percent more likely to be depressed than teens whose parents require a 10 p.m. or earlier bedtime. And teens who are allowed to stay up late are 30 percent more likely to have had suicidal thoughts in the past year. The differences are smaller but still significant - 25 percent and 20 percent, respectively - after controlling for age, sex, race and ethnicity. A team led by Columbia University Medical Center's James Gangwisch examined surveys from 15,659 teens and their parents who took part in a National Institutes of Health (NIH) adolescent health study. Previous research has established a firm connection between teens getting less sleep and feeling depressed or suicidal. The NIH survey found that kids whose parents called for a 9-10 p.m. bedtime said they were in bed, on average, by 10:04 p.m. They slept for 8 hours and 10 minutes on average, compared with 7 hours for kids allowed to stay up past midnight. The lesson for parents is simple, Gangwisch says: try to sell teenagers on the importance of getting enough sleep. They need about nine hours, the NIH says. Rafael Pelayo, an associate professor of pediatric sleep medicine at Stanford University, agrees. "They've got to think it's in their own best interest to get to sleep," says Pelayo, who read the study. Says Gangwisch, "We feel like we can just eat into our sleep time, but we pay for it in many different ways." The data come from analyses of NIH surveys from 1994 to 1996. Gangwisch believes disparities between teens with and without prescribed bedtimes are greater today, given greater distractions. In 1996, for instance, teens couldn't stay up late texting and checking Facebook. "I would guess that there are more kids getting less sleep," he says. Gangwisch is presenting the findings in Seattle at SLEEP 2009, the annual meeting of the Associated Professional Sleep Societies. Disclaimer: Views expressed here (except those quoted or referenced) are the authors own On Tue, Jun 9, 2009 at 11:34 AM, Gakuru Alex <alexgakuru.lists(a)gmail.com> wrote: Mwende, Let's get touch base, locally. I am investigating a compliant report where mobile companies through the Sunday Nation (last page) reportedly caused to be published invitation to (SMS) content that would contravene Section 84(d) of Kenya Communications (Amendment) Act. I shall revert with my findings. regards, Alex On Tue, Jun 9, 2009 at 5:36 AM, mwende njiraini<mwende.njiraini(a)gmail.com> wrote: > Dear all, > > Given that most people including children have access to mobiles, there is > now a growing problem being referred to as 'sexting'. > (View CBS news > clip: http://www.youtube.com/watch?v=2xOZ81dXzdA <http://www.youtube.com/watch?v=2xOZ81dXzdA&feature=channel_page> &feature=channel_page). > > Are there the parental control services available in Kenya? > > Kind regards > Mwende > > > Disclaimer: Views expressed here (except those quoted or referenced) are the > authors own > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: alexgakuru.lists(a)gmail.com > Unsubscribe or change your options at > http://lists.kictanet.or.ke/mailman/options/kictanet/alexgakuru.lists%40 gmail.com >

1 0

Re: [kictanet] [Bpoteam] Day 7 of 10- BPO Discussions, Youth and Gender Issues
by muriuki mureithi 14 Jun '09

14 Jun '09

Good afternoon everyone, Like other issues that have been discussed (Day 1 to day 6), my take is that we must have things right from the beginning. A BPO-specific outfit (like the BPO society) should have the mandate to enforce (or at least lobby the law enforcers) labour laws for this young industry. This way, issues like the one that appeared on the Standard Newspaper sometime back (http://www.eastandard.net/sciencetech/InsidePage.php?id=1144013244 <http://www.eastandard.net/sciencetech/InsidePage.php?id=1144013244&ci> &ci) will be unheard of. Furthermore, some clients especially from the US are concerned about how the vendor he/she is giving work to treats employees. On a light note; could we begin re-thinking this whole issue of interpretation gender issues to mean women issues; men are threatened too! Muthoni ________________________________ From: kictanet-bounces+muthoni=uonbi.ac.ke(a)lists.kictanet.or.ke [mailto:kictanet-bounces+muthoni=uonbi.ac.ke@lists.kictanet.or.ke] On Behalf Of Catherine Adeya Sent: 10 June 2009 08:08 To: muthoni(a)uonbi.ac.ke Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Handing over to Nyaki - 2nd Moderator Thanks Walu, will do so shortly. Best, Nyaki (aka Dr. C. Adeya, C. Nyaki Adeya and C. Adeya-Weya) ________________________________ From: Walubengo J <jwalu(a)yahoo.com> To: elizaslider(a)yahoo.com Cc: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke> Sent: Wednesday, June 10, 2009 7:58:41 AM Subject: [kictanet] Handing over to Nyaki - 2nd Moderator Dear Listers, As per the schedule, I am pleased to hand-over the rest of the moderation to Nyaki who will introduce the remaining themes starting with the "Youth and Gender" theme today. Nyaki's CV is too long to fit in one email but its suffice to say that she belongs to this breed of Researchers that wants to bridge the gap between Academia and Socio-economic realities of out times. The rest of her story can be googled, but remember to use her official "handle" - Dr. Catherine Adeya. Over to you Nyaki. Plse tell us about today's theme. walu. _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: elizaslider(a)yahoo.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/elizaslider%40yahoo .com ----------------------------------------- This message has been scanned for viruses and dangerous content by MailScanner <http://www.mailscanner.info/> , and is believed t o be clean. +++++++++++++++++++++++++++++++++++++++ UNIVERSITY OF NAIROBI IS ISO CERTIFIED The University of Nairobi is committed to providing quality services to all its clients. The University will monitor and review its quality performance from time to time through an effective implementation of the Quality Management System based on ISO 9001:2000 standard. University of Nairobi Website: http://www.uonbi.ac.ke/ +++++++++++++++++++++++++++++++++++++++ ----------------------------------------- This message has been scanned for viruses and dangerous content by MailScanner <http://www.mailscanner.info/> , and is believed t o be clean. +++++++++++++++++++++++++++++++++++++++ UNIVERSITY OF NAIROBI IS ISO CERTIFIED The University of Nairobi is committed to providing quality services to all its clients. The University will monitor and review its quality performance from time to time through an effective implementation of the Quality Management System based on ISO 9001:2000 standard. University of Nairobi Website: http://www.uonbi.ac.ke/ +++++++++++++++++++++++++++++++++++++++

1 0

Re: [kictanet] Day 7 of 10- BPO Discussions, Youth and Gender Issues
by muriuki mureithi 14 Jun '09

14 Jun '09

Nyaki, It would be nice to be reminded (in some cases informed) of the Kenyan labour law and implications within the context of BPO sector Edith ________________________________ From: kictanet-bounces+eadera=idrc.or.ke(a)lists.kictanet.or.ke [mailto:kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke] On Behalf Of Catherine Adeya Sent: 10 June 2009 08:12 To: Edith Adera Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Day 7 of 10- BPO Discussions, Youth and Gender Issues - Day 7 of 10- BPO Discussions, Youth and Gender Issues - Morning all, Walu has done a fantastic job moderating so far and now you are stuck with me for the next four days. Todays theme is on Youth and Gender issues. It is obvious we have touched on a number of issues that focus on this theme in the last few days; however, it is still pertinent to address it as an exclusive issue. Some of you have wondered why we keep referring to S. Africa, Mauritius and India. I would like to re-emphasize that those are the countries where the research was conducted but views from other countries are welcome. The idea is not to compare Kenya per se but to bench-mark on our (or potential) competitors. Views based on other countries are very welcome, the researchers could not visit more countries due to funding constraints. It is useful to begin by noting that the researchers found that the unemployment rate (2008 est) was 40% in Kenya, 21.7% in S. Africa, 7.6% in Mauritius and 6.8% in India. The researchers also found that the minimum qualification for professional staff was a Bachelors degree in all four countries. However, the minimum qualification for operators/agents varied. In Kenya it was a certificate, diploma or degree depending on operation; in S. Africa it was Grade 12; Mauritius school certificate or below and in India it was a High school certificate. The common work related challenges include project management (especially meeting deadlines) and long hours. Some employees in Kenya complained about challenges with transportation. The detailed summary findings will be availed. Generally there were more women in call centres than male but more males in the professional cadre. The youth are mostly found in the agent/operator jobs. The following are some country specific issues: 1. In, India there is the Equal Remuneration Act ensures that there is equal remuneration to men and women for same jobs. Under this law, no discrimination is permissible in recruitment and service conditions except where employment of women is prohibited or restricted by the law. NASSCOM has launched the Women in Leadership-IT Initiative to enhance participation of women in the workforce and ensure there are more women leaders in the IT-BPO industry. 2. In South Africa, there are 40% more females than males below 25 years working in the BPO sector. However, there are 7% more males than females above 25 years old. There is no gender or age based discrimination in the work place. There exists no law or policy that prefers youth from other groups of people in employment. 3. In Mauritius, there is no 24 hour work culture. In addition, the Labor Act prohibits employment of female employees in industrial undertakings between 10 p.m. and 5 a.m; while youth are not allowed to work between between 6 p.m. and 6 a.m. Interestingly, there is clause that no person shall, except with the Permanent Secretary's written consent, transport a female worker or cause a female worker to be transported in a goods vehicle; any other vehicle, unless the vehicle is provided with an easy means of entering and alighting which does not involve climbing. In Kenya we have the Employment Act which many of you know. This leads us to the following discussion questions: Discussion Q9: Are the Kenyan laws adequate to protect the youth and women from exploitation by BPO&O employers? Discussion Q. 10: The BPO sector is not seen as a long term source of employment for most employees. Most believe it is a stepping stone to other lucrative opportunities. What needs to be done to ensure the youth and women view the industry as attractive, especially in terms of quality of employment and career progression? Discussion Q11: Attrition and poaching are prevalent in most countries studied. What mechanisms should employers adopt to attract and retain their staff? Let the games (oops! Discussion) begin! Thanks Nyaki To be Encl: Synthesis 4 Youth and Gender Issues

1 0

Handing over to Nyaki - 2nd Moderator
by muriuki mureithi 14 Jun '09

14 Jun '09

Dear Listers, As per the schedule, I am pleased to hand-over the rest of the moderation to Nyaki who will introduce the remaining themes starting with the "Youth and Gender" theme today. Nyaki's CV is too long to fit in one email but its suffice to say that she belongs to this breed of Researchers that wants to bridge the gap between Academia and Socio-economic realities of out times. The rest of her story can be googled, but remember to use her official "handle" - Dr. Catherine Adeya. Over to you Nyaki. Plse tell us about today's theme. walu. _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: mureithi(a)summitstrategies.co.ke Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/mureithi%40summitstrate gies.co.ke

1 0

Day 7 of 10- BPO Discussions, Youth and Gender Issues
by muriuki mureithi 14 Jun '09

14 Jun '09

- Day 7 of 10- BPO Discussions, Youth and Gender Issues - Morning all, Walu has done a fantastic job moderating so far and now you are stuck with me for the next four days. Todays theme is on Youth and Gender issues. It is obvious we have touched on a number of issues that focus on this theme in the last few days; however, it is still pertinent to address it as an exclusive issue. Some of you have wondered why we keep referring to S. Africa, Mauritius and India. I would like to re-emphasize that those are the countries where the research was conducted but views from other countries are welcome. The idea is not to compare Kenya per se but to bench-mark on our (or potential) competitors. Views based on other countries are very welcome, the researchers could not visit more countries due to funding constraints. It is useful to begin by noting that the researchers found that the unemployment rate (2008 est) was 40% in Kenya, 21.7% in S. Africa, 7.6% in Mauritius and 6.8% in India. The researchers also found that the minimum qualification for professional staff was a Bachelors degree in all four countries. However, the minimum qualification for operators/agents varied. In Kenya it was a certificate, diploma or degree depending on operation; in S. Africa it was Grade 12; Mauritius school certificate or below and in India it was a High school certificate. The common work related challenges include project management (especially meeting deadlines) and long hours. Some employees in Kenya complained about challenges with transportation. The detailed summary findings will be availed. Generally there were more women in call centres than male but more males in the professional cadre. The youth are mostly found in the agent/operator jobs. The following are some country specific issues: 1. In, India there is the Equal Remuneration Act ensures that there is equal remuneration to men and women for same jobs. Under this law, no discrimination is permissible in recruitment and service conditions except where employment of women is prohibited or restricted by the law. NASSCOM has launched the Women in Leadership-IT Initiative to enhance participation of women in the workforce and ensure there are more women leaders in the IT-BPO industry. 2. In South Africa, there are 40% more females than males below 25 years working in the BPO sector. However, there are 7% more males than females above 25 years old. There is no gender or age based discrimination in the work place. There exists no law or policy that prefers youth from other groups of people in employment. 3. In Mauritius, there is no 24 hour work culture. In addition, the Labor Act prohibits employment of female employees in industrial undertakings between 10 p.m. and 5 a.m; while youth are not allowed to work between between 6 p.m. and 6 a.m. Interestingly, there is clause that no person shall, except with the Permanent Secretary's written consent, transport a female worker or cause a female worker to be transported in a goods vehicle; any other vehicle, unless the vehicle is provided with an easy means of entering and alighting which does not involve climbing. 4. In Kenya we have the Employment Act which many of you know. This leads us to the following discussion questions: Discussion Q9: Are the Kenyan laws adequate to protect the youth and women from exploitation by BPO&O employers? Discussion Q. 10: The BPO sector is not seen as a long term source of employment for most employees. Most believe it is a stepping stone to other lucrative opportunities. What needs to be done to ensure the youth and women view the industry as attractive, especially in terms of quality of employment and career progression? Discussion Q11: Attrition and poaching are prevalent in most countries studied. What mechanisms should employers adopt to attract and retain their staff? Let the games (oops! Discussion) begin! Thanks Nyaki To be Encl: Synthesis 4 Youth and Gender Issues

1 0

Re: [kictanet] [Bpoteam] Day 7 of 10- BPO Discussions, Youth and Gender Issues
by muriuki mureithi 14 Jun '09

14 Jun '09

Muthoni, Two issues here but I think we should focus more on the first paragraph that you discuss so well. However, I will allow the occasional digression on the second issue of interpreting gender issues but that debate has been on in various fora and for now we know that gender issues in Kenya seem more inclined to women's issues though we know the definition includes both. For now listers delve on the questions and if the definitional issues come up in the course of answering them then that is an added bonus. Why the silence? Why the silence? Why the silence? We are almost there just 3 days left in a very successful discussion so far. Please write...... Nyaki ________________________________ From: Muthoni Masinde <muthoni(a)uonbi.ac.ke> To: elizaslider(a)yahoo.com Cc: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke> Sent: Wednesday, June 10, 2009 2:14:43 PM Subject: Re: [kictanet] [Bpoteam] Day 7 of 10- BPO Discussions, Youth and Gender Issues Good afternoon everyone, Like other issues that have been discussed (Day 1 to day 6), my take is that we must have things right from the beginning. A BPO-specific outfit (like the BPO society) should have the mandate to enforce (or at least lobby the law enforcers) labour laws for this young industry. This way, issues like the one that appeared on the Standard Newspaper sometime back (http://www.eastandard.net/sciencetech/InsidePage.php?id=1144013244 <http://www.eastandard.net/sciencetech/InsidePage.php?id=1144013244&ci> &ci) will be unheard of. Furthermore, some clients especially from the US are concerned about how the vendor he/she is giving work to treats employees. On a light note; could we begin re-thinking this whole issue of interpretation gender issues to mean women issues; men are threatened too! Muthoni ________________________________ From: kictanet-bounces+muthoni=uonbi.ac.ke(a)lists.kictanet.or.ke [mailto:kictanet-bounces+muthoni=uonbi.ac.ke@lists.kictanet.or.ke] On Behalf Of Catherine Adeya Sent: 10 June 2009 08:08 To: muthoni(a)uonbi.ac.ke Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Handing over to Nyaki - 2nd Moderator Thanks Walu, will do so shortly. Best, Nyaki (aka Dr. C. Adeya, C. Nyaki Adeya and C. Adeya-Weya) ________________________________ From: Walubengo J <jwalu(a)yahoo.com> To: elizaslider(a)yahoo.com Cc: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke> Sent: Wednesday, June 10, 2009 7:58:41 AM Subject: [kictanet] Handing over to Nyaki - 2nd Moderator Dear Listers, As per the schedule, I am pleased to hand-over the rest of the moderation to Nyaki who will introduce the remaining themes starting with the "Youth and Gender" theme today. Nyaki's CV is too long to fit in one email but its suffice to say that she belongs to this breed of Researchers that wants to bridge the gap between Academia and Socio-economic realities of out times. The rest of her story can be googled, but remember to use her official "handle" - Dr. Catherine Adeya. Over to you Nyaki. Plse tell us about today's theme. walu. _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: elizaslider(a)yahoo.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/elizaslider%40yahoo .com ----------------------------------------- This message has been scanned for viruses and dangerous content by MailScanner <http://www.mailscanner.info/> , and is believed t o be clean. +++++++++++++++++++++++++++++++++++++++ UNIVERSITY OF NAIROBI IS ISO CERTIFIED The University of Nairobi is committed to providing quality services to all its clients. The University will monitor and review its quality performance from time to time through an effective implementation of the Quality Management System based on ISO 9001:2000 standard. University of Nairobi Website: http://www.uonbi.ac.ke/ +++++++++++++++++++++++++++++++++++++++ ----------------------------------------- This message has been scanned for viruses and dangerous content by MailScanner <http://www.mailscanner.info/> , and is believed t o be clean. +++++++++++++++++++++++++++++++++++++++ UNIVERSITY OF NAIROBI IS ISO CERTIFIED The University of Nairobi is committed to providing quality services to all its clients. The University will monitor and review its quality performance from time to time through an effective implementation of the Quality Management System based on ISO 9001:2000 standard. University of Nairobi Website: http://www.uonbi.ac.ke/ +++++++++++++++++++++++++++++++++++++++

1 0

Re: [kictanet] Handing over to Nyaki - 2nd Moderator
by muriuki mureithi 14 Jun '09

14 Jun '09

Thanks Walu, will do so shortly. Best, Nyaki (aka Dr. C. Adeya, C. Nyaki Adeya and C. Adeya-Weya) ________________________________ From: Walubengo J <jwalu(a)yahoo.com> To: elizaslider(a)yahoo.com Cc: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke> Sent: Wednesday, June 10, 2009 7:58:41 AM Subject: [kictanet] Handing over to Nyaki - 2nd Moderator Dear Listers, As per the schedule, I am pleased to hand-over the rest of the moderation to Nyaki who will introduce the remaining themes starting with the "Youth and Gender" theme today. Nyaki's CV is too long to fit in one email but its suffice to say that she belongs to this breed of Researchers that wants to bridge the gap between Academia and Socio-economic realities of out times. The rest of her story can be googled, but remember to use her official "handle" - Dr. Catherine Adeya. Over to you Nyaki. Plse tell us about today's theme. walu. _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: elizaslider(a)yahoo.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/elizaslider%40yahoo .com

1 0

Re: [kictanet] Day 10 of 10- BPO Discussions, Strengths and Weaknesses (Observations from USA and UK); and Trends and Niches
by Alex Gakuru 14 Jun '09

14 Jun '09

--- On Sat, 6/13/09, Alex Gakuru <alex.gakuru(a)yahoo.com> wrote: > very true. I wonder how many of the discussants here run or > have ever attempted *any* outsourcing business, locally or > internationally? > btw, either as an 'outsourcer' or the 'outsourcee'? 8-)

1 0

Re: [kictanet] Day 10 of 10- BPO Discussions, Strengths and Weaknesses (Observations from USA and UK); and Trends and Niches
by Alex Gakuru 13 Jun '09

13 Jun '09

--- On Sat, 6/13/09, Sam Aguyo <saguyo(a)yahoo.com> wrote: > We need to involve > everybody in this matter, in my understanding organisations > such as auditing > firms, research firms have been involved in outsourcing for > a long period of > time! > very true. I wonder how many of the discussants here run or have ever attempted *any* outsourcing business, locally or internationally? > All this should be coordinated by a > substantive > office which will market all this abroad. At the moment > confusing though! > Sam Aguyo > The office exists. Seek Legal Notice No. 26 of 2nd March, 2007, State Corporations Act (Cap 446) for that office creation, its clear functions and an elaborate mandate spelled-out.

1 0

Kenya gets undersea broadband fibre optic cable - 1 hour ago
by Alex Gakuru 12 Jun '09

12 Jun '09

Kenya gets undersea broadband fibre optic cable 1 hour ago MOMBASA, Kenya (AFP) — An undersea fibre optic cable bringing broadband Internet connectivity to east Africa, reached the Kenyan coast from the United Arab Emirates on Friday, the president said. The East Africa Marine Systems (TEAMS) fibre optic submarine cable project is a joint venture of the Kenyan government and Emirates Telecommunication Technology (Etisalat) and a consortium of local investors. It is expected to boost internet connections and greatly reduce the cost of telecommunications, especially data transmission in the region. It is expected to become operational next month. President Mwai Kibaki said the project was a landmark in Kenya's national development history. "With the launch of this project Kenya is now equipped with one of the most advanced and cost effective, nation-building tools," said Kibaki, adding it would allow east Africans to be "fully digital citizens of the 21st century" The 4,500 kilometre (2,790 mile) cable links Mombasa on the Kenyan coast to Fujairah in the United Arab Emirates. Initially projected at 82 million dollars when it was initiated in 2006 an alternative to the East African Submarine Cable System which the government felt was dominated by South Africa. Alcatel-Lucent won the contract to lay the cable. Copyright © 2009 AFP. All rights reserved. More » <http://www.google.com/hostednews/afp/article/ALeqM5gLTAqnEgDXYbpYzaGDte25k5…>

1 0

Re: [kictanet] Day 5 of 10- BPO Discussions, HR Issues
by Matunda Nyanchama 12 Jun '09

12 Jun '09

Waudo Siganga, That is an interesting report. It appears that we have a long way to go with respect to IT skills development. I would be interesting to understand the "business skills" referred to in the report and whether these include project management, customer service, financial skills (cost versus gross profit), etc. On a related note, what is the current ICT contribution to national GDP? What is the related resource allocation (both private and public) to this sector? And is it commensurate to the sector's contribution or projected contribution? Finally, how do these numbers compare with other countries, especially NIC's like India, China, Malaysia, as well as developing countries? regards ---------------------------------------------------------------------------------------------- Matunda Nyanchama, mnyanchama(a)aganoconsulting.com Agano Consulting Inc.; www.aganoconsulting.com ---------------------------------------------------------------------------------------------- “If you have less than 1 year to invest, plant rice. If you have 10 to 25 yearsto invest, build a house. If you have more than 25 years to invest, invest in your children" - Anonymous. ----------------------------------------------------------------------------------------------- ________________________________ From: waudo siganga <emailsignet(a)mailcan.com> To: mnyanchama(a)aganoconsulting.com Cc: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke> Sent: Monday, June 8, 2009 10:03:13 AM Subject: Re: [kictanet] Day 5 of 10- BPO Discussions, HR Issues Dear Catherine - That report (which dealt with the overall ICT workforce rather than just BPO) was handed over to the sponsor, USAID in Dec. 2006. I do not know what they did with it but I have attached a copy for those who may want to browse it. It contained some policy recomendations maybe some are still relevant. Kind Regards, Waudo On Mon, 08 Jun 2009 06:12 -0700, "Catherine Adeya" <elizaslider(a)yahoo.com> wrote: Apology I meant CSK (Computer Society of Kenya) conducted a study some years back and not CFSK (Computers for Schools Kenya). N ________________________________ From: Catherine Adeya <elizaslider(a)yahoo.com> To: elizaslider(a)yahoo.com Cc: kictanet(a)lists.kictanet.or.ke Sent: Monday, June 8, 2009 3:13:47 PM Subject: Re: [kictanet] Day 5 of 10- BPO Discussions, HR Issues Tim et. al, If I am not wrong there have been attempts to find a way to develop a skills inventory in Kenya especially of IT or IT-related graduates. I do believe CFSK conducted a study a few years back, am not sure what became of the study. There were also attempts by others to develop such a database but some were curtailed due to lack of funding or good-will....if some of you are out here in cyberspace kindly do share so we build on what you have done and do not reinvent the wheel. Walu, you may remember some of the round-tables we were involved in some years ago. What we realized immediately is that the universities did not even know where their graduates were, they did not have an active alumni network to help them identify the sectors that were absorbing their graduates and where the gaps were as this could inform curriculum review. I know it is a long shot to expect the universities to do this but I think it would help if specific departments tried to collate this information. If the potential graduates knew it would be beneficial for them to share that information once they graduate then it may ease the process. Beneficial in two ways, to help with curriculum review and place share their names and details with those looking for the relevant skills....ok am waffling I know. I think the team was on to something there but we kind of dwelt too much on the successful South African model where they did an excellent study titled the SAITIS study as far back as 1998 and I think updated the study and implementation around 2004 or so, I can't remember off the top of my head. I know that relevant institutions came together to share their expertise in the study so that it was representative and collaborative. The studies basically covered a number of issues including the national IT Education and Training intiatives in SA (including schools, tertiary institutions, government and private sector iniatives. It attempted to categorize jobs and skills in the IT industry and looked at it in the context of global trends. There are similar studies elsewhere but I thought I may highlight on this one as I read about it years ago. Best, Nyaki ________________________________ From: Mwololo Tim <timwololo(a)gmail.com> To: elizaslider(a)yahoo.com Cc: kictanet(a)lists.kictanet.or.ke Sent: Monday, June 8, 2009 1:47:11 PM Subject: Re: [kictanet] Day 5 of 10- BPO Discussions, HR Issues Bwana Ndemo, These are good initiatives. However, I believe we need to look at the total secondary and tertiary education system to make sure it produces the skill sets we require for the BPO&O sector, depending on the strategy we take as a country. One university college, which is new and still struggling to "stand up", so to speak, will not do. Of course we need the skills inventory you talk about to know where we are so that we can take an appropriate strategy for skills development. I know KNBS is currently very busy focusing on the census and I am not sure they have adequate capacity to push several large projects simultaneously, which may mean delays here. We might therefore need to find ways of expediting this exercise. tim On Mon, Jun 8, 2009 at 1:31 PM, <bitange(a)jambo.co.ke> wrote: Walubengo, With respect to capacity building, the Government has done the following Established Multimedia University to focus on IT Skills Development; Contracted the Central Bureau of Statistics through CCK to conduct ICT Skills inventory in Kenya and Set up a task force to look into Skills development as recommended by MaKinsey in the just concluded Value Proposition. We are in the process of appointing other stakeholders into the committee. Although we do not have a sector strategy on Capacity building, the Governemnt takes issues of skills development very seriously. This is a matter that NESC emphasizes as key to our competitiveness. In this regard we look forward to a quick finalization of the skills inventory and the task force recommendation. Regards Ndemo. > -Day 5 of 10- BPO Discussions, Human Capacity Issues > > Morning all, > > I trust you had a refreshing weekend. Today I want to introduce the theme > on Human Resource Development for the BPO industry. The Researchers found > that India, S.Africa and Mauritius had a comprehensive inventory of their > skill-base that was also available for Validation by prospective employers > and investors. Another observation was ofcourse the sheer numbers of > Indian graduates (millions) that made it the largest base of highly > skilled pool of graduates with strong mathematical/scientific orientation. > Whereas, Mauritius was producing only 10,000 (university) graduates per > year compared to Kenya's 30,000 per year, Mauritius had the advantage of > properly documenting their national graduates database and marketing it > appropriately to potential clients in Europe/America. In addition, the > Researchers noted that Mauritius had a government funded but > Private-Sector oriented ICT Academy that produced graduates specificially > for the ICT industry. > > In Kenya, the Researchers observed that apart from the lack of a national > database on the available skills/graduates, some of the BPO operators were > engaged in vicious poaching cycles where Agents trained in-house by one > Operater are immediately hired by the Competing Operators. It was noted, > that an attempt has been made by the .KE Government to create an > Industry-specific University (Multimedia University College of Kenya) to > address the HR gap but its success or otherwise will remain to be seen in > a few years time. The Researchers also noted that Kenya's > English-speaking labor force had an edge over the Indian one given that > the average Kenyan had a "neutral" accent unlike the Indian graduate who > tended to have an "ethnic" accent that often distracted the Euro-American %3 ---------------------------------------------- This message has been scanned for viruses and dangerous content by Jambo MailScanner, and is believed to be clean. --------------------------------------------- "easy access to the world" _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: timwololo(a)gmail.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/timwololo%40gmail.com

1 0

Handing over to Nyaki - 2nd Moderator
by Walubengo J 11 Jun '09

11 Jun '09

Dear Listers, As per the schedule, I am pleased to hand-over the rest of the moderation to Nyaki who will introduce the remaining themes starting with the "Youth and Gender" theme today. Nyaki's CV is too long to fit in one email but its suffice to say that she belongs to this breed of Researchers that wants to bridge the gap between Academia and Socio-economic realities of out times. The rest of her story can be googled, but remember to use her official "handle" - Dr. Catherine Adeya. Over to you Nyaki. Plse tell us about today's theme. walu.

4 7

Re: [kictanet] Day 8 of 10- BPO Discussions, Youth and Gender Issues
by Catherine Adeya 11 Jun '09

11 Jun '09

Date: Thu, 11 Jun 2009 05:25:46 -0700 (PDT) From: Catherine Adeya <elizaslider(a)yahoo.com> Subject: Re: [kictanet] [Bpoteam] Day 8 of 10- BPO Discussions, Youth and Gender Issues To: Solomon Mburu <solo.mburu(a)gmail.com> Cc: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke> Solomon, Interesting perspective bringing in the issue of the Youth Fund not supporting BPO. In addition, kindly reply all or you will miss the list as it was addressed to me only. Finally you are not late as you may note that this theme was to be discussed for 2 days and I just rehashed the same summary today. The only thing I will encourage is that you put the subject header as day 8 like I have now done as still very relevant. Thanks Catherine ________________________________ From: Solomon Mburu <solo.mburu(a)gmail.com> To: Catherine Adeya <elizaslider(a)yahoo.com> Sent: Thursday, June 11, 2009 10:37:34 AM Subject: Re: [kictanet] [Bpoteam] Day 7 of 10- BPO Discussions, Youth and Gender Issues Morning, Apologies for late intervention. My own views in as far as youth and gender employment are concerned, will involves the element of equipping them with the right materials for their empowerment. This is because the varoius factors which promote entrepreneurial development include sound policies (the govt says at least a third of positions in public offices should be given to women), enough funding (through the youth fund and women development fund) and offering incentives to the target group. The Kenyan situation is not so conducive when it comes to promoting the youth in entrepreneurship. While the Youth Fund has helped the youth become economic independent, it is only pegged to activities such as hardware, human rights etc, but it does not support any technological advancement. Only the private sector have the BPO loosely in the specific organizations such as Safaricom Jambo Centre, Kencall etc. The employment of the youth and women in such a sector has not received the government support. Do we really have a govt fully run and supported BPO? That is where the problem is, because the government does not want to establish such an opportunity for the youth, probably due to fear, resources and the level of innovation that is shielded in govt shelves due to 'lack of funds' etc. The BPO sector is thus not supported by this Fund maybe due to the cost implications attached and the fear of adapting change. How about the labour laws? They are perhaps silent on the development of the BPO sector because they have been overtaken by the political sentiments and COTU's fighting for the rights of workers in Industrial Area! -- Solomon Mburu P.O. Box 19343 - 00202 Nairobi Cell: (+254-0) 735 431041 Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill! AND It is better to die in dignity than in the ignomity of ambiguous generosity! --0-1156563532-1244723146=:87324 Content-Type: text/html; charset=us-ascii <html><head><style type="text/css"></style></head><body><div style="font-family:arial,helvetica,sans-serif;font-size:12pt"><div>Solomon, Interesting perspective bringing in the issue of the Youth Fund not supporting BPO. In addition, kindly reply all or you will miss the list as it was addressed to me only. Finally you are not late as you may note that this theme was to be discussed for 2 days and I just rehashed the same summary today. The only thing I will encourage is that you put the subject header as day 8 like I have now done as still very relevant. Thanks Catherine </div><div style="font-family: arial,helvetica,sans-serif; font-size: 12pt;"> <div style="font-family: times new roman,new york,times,serif; font-size: 12pt;"><hr size="1">From: Solomon Mburu <solo.mburu(a)gmail.com> To: Catherine Adeya <elizaslider(a)yahoo.com> Sent: Thursday, June 11, 2009 10:37:34 AM Subject: Re: [kictanet] [Bpoteam] Day 7 of 10- BPO Discussions, Youth and Gender Issues Morning, Apologies for late intervention. My own views in as far as youth and gender employment are concerned, will involves the element of equipping them with the right materials for their empowerment. This is because the varoius factors which promote entrepreneurial development include sound policies (the govt says at least a third of positions in public offices should be given to women), enough funding (through the youth fund and women development fund) and offering incentives to the target group. The Kenyan situation is not so conducive when it comes to promoting the youth in entrepreneurship. While the Youth Fund has helped the youth become economic independent, it is only pegged to activities such as hardware, human rights etc, but it does not support any technological advancement. Only the private sector have the BPO loosely in the specific organizations such as Safaricom Jambo Centre, Kencall etc. The employment of the youth and women in such a sector has not received the government support. Do we really have a govt fully run and supported BPO? That is where the problem is, because the government does not want to establish such an opportunity for the youth, probably due to fear, resources and the level of innovation that is shielded in govt shelves due to 'lack of funds' etc.  The BPO sector is thus not supported by this Fund maybe due to the cost implications attached and the fear of adapting change. How about the labour laws? They are perhaps silent on the development of the BPO sector because they have been overtaken by the political sentiments and COTU's  fighting for the rights of workers in Industrial Area!   -- Solomon Mburu P.O. Box 19343 - 00202 Nairobi Cell: (+254-0) 735 431041 Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill! AND It is better to die in dignity than in the ignomity of ambiguous generosity! </div></div></div> </body></html> --0-1156563532-1244723146=:87324--

1 0

Day 5 of 10- BPO Discussions, HR Issues
by Walubengo J 11 Jun '09

11 Jun '09

-Day 5 of 10- BPO Discussions, Human Capacity Issues Morning all, I trust you had a refreshing weekend. Today I want to introduce the theme on Human Resource Development for the BPO industry. The Researchers found that India, S.Africa and Mauritius had a comprehensive inventory of their skill-base that was also available for Validation by prospective employers and investors. Another observation was ofcourse the sheer numbers of Indian graduates (millions) that made it the largest base of highly skilled pool of graduates with strong mathematical/scientific orientation. Whereas, Mauritius was producing only 10,000 (university) graduates per year compared to Kenya's 30,000 per year, Mauritius had the advantage of properly documenting their national graduates database and marketing it appropriately to potential clients in Europe/America. In addition, the Researchers noted that Mauritius had a government funded but Private-Sector oriented ICT Academy that produced graduates specificially for the ICT industry. In Kenya, the Researchers observed that apart from the lack of a national database on the available skills/graduates, some of the BPO operators were engaged in vicious poaching cycles where Agents trained in-house by one Operater are immediately hired by the Competing Operators. It was noted, that an attempt has been made by the .KE Government to create an Industry-specific University (Multimedia University College of Kenya) to address the HR gap but its success or otherwise will remain to be seen in a few years time. The Researchers also noted that Kenya's English-speaking labor force had an edge over the Indian one given that the average Kenyan had a "neutral" accent unlike the Indian graduate who tended to have an "ethnic" accent that often distracted the Euro-American markets/clients. But this advantage is yet to be exploited - even as the Indians move up the BPO value chain and concentrate on non-accent related processes such as Software Engineering, Research (Financial, Medicine, etc), Product (e.g. Civil and Architectural) Design amongst others. Which leads us to todays questions. Qtn 7: How do we develop a national database on the wide-range of available ICT skill in Kenya - specifically which institution should be mandated to realise this, ensuring that such a database is kept upto date over the years? Qtn 8: What strategies should the country adopt to ensure a continuous supply of relevant and timely BPO-Specific skills? Please, lets have your comments flowing,dig yahjwalu starting now... walu. Encl: Synthesis 3 - HR Issues

14 16

Re: [kictanet] Day 8 of 10- BPO Discussions, Youth and Gender Issues
by Walubengo J 11 Jun '09

11 Jun '09

folks, indeed she 'deliberately' repeated day 7 issues. The catch is that we have 2days to discuss the Youth and Gender issue... meanwhile, i noted in yesterdays Daily Nation, pag 15 - its like Safaricom has finally published tenders to outsource part of the Customer Services? Kazi kwa vijana. walu. --- On Thu, 6/11/09, Wainaina Mungai <wainaina(a)madeinkenya.org> wrote: > From: Wainaina Mungai <wainaina(a)madeinkenya.org> > Subject: Re: [kictanet] Day 8 of 10- BPO Discussions, Youth and Gender Issues > To: jwalu(a)yahoo.com > Cc: "KICTAnet ICT Policy Discussions" <kictanet(a)lists.kictanet.or.ke> > Date: Thursday, June 11, 2009, 1:49 AM > Nyaki, > > I got that very same feeling that day 8 intro is a repeat > of day 7's intro... > > might be a time zone issue ;-) > > Wainaina > > On 6/11/09, Bill Kagai <billkagai(a)gmail.com> > wrote: > > This looks like repetition of Day7 unless am missing > > something.....or..... confused..... > > > > On Thu, Jun 11, 2009 at 12:24 AM, Catherine > Adeya<elizaslider(a)yahoo.com> > > wrote: > >> > >> - Day 8 of 10- BPO Discussions, Youth and Gender > Issues Continued - > >> > >> It is a few minutes past midnight now so let me > introduce Day 8 of the > >> discussions. > >> > >> Today we continue with the theme of Youth and > Gender issues. The following > >> is part of the summary I sent yesterday (the > detailed attachment I sent > >> yesterday is re-attached). > >> > >> It is useful to begin by noting that the > researchers found that the > >> unemployment rate (2008 est) was 40% in Kenya, > 21.7% in S. Africa, 7.6% in > >> Mauritius and 6.8% in India. The researchers also > found that the minimum > >> qualification for professional staff was a > Bachelor’s degree in all four > >> countries. However, the minimum qualification > for operators/agents > >> varied. > >> In Kenya it was a certificate, diploma or degree > depending on operation; > >> in > >> S. Africa it was Grade 12; Mauritius school > certificate or below and in > >> India it was a High school certificate. > >> > >> The common work related challenges include project > management (especially > >> meeting deadlines) and long hours. Some employees > in Kenya complained > >> about > >> challenges with transportation. The detailed > summary findings will be > >> availed. > >> > >> Generally there were more women in call centres > than male but more males > >> in > >> the professional cadre. The youth are mostly > found in the agent/operator > >> jobs. The following are some country specific > issues: > >> > >> In, India there is the Equal Remuneration Act > ensures that there is equal > >> remuneration to men and women for same jobs. Under > this law, no > >> discrimination is permissible in recruitment and > service conditions except > >> where employment of women is prohibited or > restricted by the law. NASSCOM > >> has launched the Women in Leadership-IT Initiative > to enhance > >> participation > >> of women in the workforce and ensure there are > more women leaders in the > >> IT-BPO industry. > >> In South Africa, there are 40% more females than > males below 25 years > >> working in the BPO sector. However, there are 7% > more males than females > >> above 25 years old. There is no gender or age > based discrimination in the > >> work place. There exists no law or policy that > prefers youth from other > >> groups of people in employment. > >> In Mauritius, there is no 24 hour work culture. In > addition, the Labor Act > >> prohibits employment of female employees in > industrial undertakings > >> between > >> 10 p.m. and 5 a.m; while youth are not allowed to > work between between 6 > >> p.m. and 6 a.m. Interestingly, there is clause > that no person shall, > >> except > >> with the Permanent Secretary's written consent, > transport a female worker > >> or > >> cause a female worker to be transported in a goods > vehicle; any other > >> vehicle, unless the vehicle is provided with an > easy means of entering and > >> alighting which does not involve climbing. > >> > >> 4. In Kenya we have the Employment Act which > many of you know. > >> > >> This leads us to the following discussion > questions: > >> > >> Discussion Q9: Are the Kenyan laws adequate to > protect the youth and women > >> from exploitation by BPO&O employers? > >> > >> Discussion Q. 10: The BPO sector is not seen as a > long term source of > >> employment for most employees. Most believe it is > a stepping stone to > >> other > >> lucrative opportunities. What needs to be done to > ensure the youth and > >> women > >> view the industry as attractive, especially in > terms of quality of > >> employment and career progression? > >> > >> Discussion Q11: Attrition and poaching are > prevalent in most countries > >> studied. What mechanisms should employers adopt to > attract and retain > >> their > >> staff? > >> > >> Let the discussions continue as we move to another > topic tomorrow. > >> > >> Thanks > >> > >> Nyaki > >> > >> > >> > >> _______________________________________________ > >> kictanet mailing list > >> kictanet(a)lists.kictanet.or.ke > >> http://lists.kictanet.or.ke/mailman/listinfo/kictanet > >> > >> This message was sent to: billkagai(a)gmail.com > >> Unsubscribe or change your options at > >> http://lists.kictanet.or.ke/mailman/options/kictanet/billkagai%40gmail.com > >> > >> > > > > > > > > -- > > Bildad Kagai > > MD - MediaCorp Limited > > Nairobi Stock Exchange Authorised Information Vendor > > Suite B2, Tetu Court, State House Avenue > > P. O. Box 20311 - 00200 > > Nairobi, Kenya > > Tel. 254 20 272 8332 > > Fax. Rendered Obsolete > > S - 1°17'13.8" > > E - 36°48'22.7" > > www.mediacorp.co.ke > > --- > > > > _______________________________________________ > > kictanet mailing list > > kictanet(a)lists.kictanet.or.ke > > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > > > This message was sent to: wainaina(a)madeinkenya.org > > Unsubscribe or change your options at > > http://lists.kictanet.or.ke/mailman/options/kictanet/wainaina%40madeinkenya… > > > > -- > Sent from my mobile device > > --- > http://www.bungesms.com > > http://www.madeinkenya.org > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: jwalu(a)yahoo.com > Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com >

1 0

Executive e-Learning Strategy Development & Implementation workshop, July 6-10, Windhoek Namibia
by Gakiria 10 Jun '09

10 Jun '09

Dear all, Attached for your information. The aim of the workshop is to expose participants to practical success stories on e-Learning strategy development and implementation from a policy and strategic level. There will be expert presentations and coaching by Prof Johannes Cronje, a leading international e-Learning expert from South Africa, including working group sessions and practical, interactive activities. Please refer to the attached information sheet and application form. Kind regards Andrew Gakiria Kenya e-Learning Center

1 0

Executive e-Learning Strategy Development & Implementation workshop, July 6-10, Windhoek Namibia
by Gakiria 10 Jun '09

10 Jun '09

Dear all, Attached for your information. The aim of the workshop is to expose participants to practical success stories on e-Learning strategy development and implementation from a policy and strategic level. There will be expert presentations and coaching by Prof Johannes Cronje, a leading international e-Learning expert from South Africa, including working group sessions and practical, interactive activities. Please refer to the attached information sheet and application form. Kind regards Andrew Gakiria Kenya e-Learning Center

1 0

Re: [kictanet] Day 7 of 10- BPO Discussions, Youth and Gender Issues
by Walubengo J 10 Jun '09

10 Jun '09

My comments on the Employment Laws - I maybe wrong but I tend to think the BPO industry is so young and fragile that employers do get away ignoring most of what could be in the employment laws such as leave, working hours, medical cover etc. Most of these youngsters are technically "casual labourers" engaged on long-term basis without the above employment benefits. And as long as Atwoli (that Labour acrobatic Leader ;-) doesnt get to hear about this - it is good for an emerging industry to be very liberal at the beginning. Eventually, with sufficient maturity (when this will be I dont know), then Employers should be compelled to respect and abide by labor laws. walu. --- On Wed, 6/10/09, Catherine Adeya <elizaslider(a)yahoo.com> wrote: > From: Catherine Adeya <elizaslider(a)yahoo.com> > Subject: [kictanet] Day 7 of 10- BPO Discussions, Youth and Gender Issues > To: "Walubengo J" <jwalu(a)yahoo.com> > Cc: "KICTAnet ICT Policy Discussions" <kictanet(a)lists.kictanet.or.ke> > Date: Wednesday, June 10, 2009, 9:11 AM > > > > > - Day 7 of 10- BPO Discussions, Youth > and Gender Issues - > > > > Morning all, > > Walu has done a fantastic job > moderating so far and now you > are stuck with me for the > next four days. Today’s theme is on Youth and > Gender issues. It is > obvious we have touched on a number of issues that focus on > this theme in the > last few days; however, it is still pertinent to address it > as an exclusive > issue. > > Some of > you have > wondered why we keep referring to S. Africa, Mauritius and > India. I would like > to re-emphasize that those are the countries where the > research was conducted > but views from other countries are welcome. The idea is not > to compare Kenya > per se but to bench-mark on our (or potential) competitors. > Views based on > other countries are very welcome, the researchers could not > visit more > countries due to funding constraints. > > It is useful to begin by noting that > the researchers found > that the unemployment rate (2008 est) was 40% in Kenya, > 21.7% in S. Africa, > 7.6% in Mauritius and 6.8% in India. The researchers also > found that the > minimum qualification for professional staff was a > Bachelor’s degree in all > four countries. However, the > minimum > qualification for operators/agents varied. > In Kenya it was a certificate, diploma or degree > depending on operation; > in S. Africa it was Grade 12; Mauritius school certificate > or below and in > India it was a High school certificate. > > The common work related challenges > include project > management (especially meeting deadlines) and long hours. > Some employees in > Kenya complained about challenges with transportation. The detailed summary findings will be > availed. > > > Generally there were more women in > call centres than male > but more males in the professional cadre. The youth are mostly found in the > agent/operator jobs. The following are some country > specific issues: > > In, India there is the > Equal Remuneration Act ensures that there is equal > remuneration to men and > women for same jobs. Under this law, no discrimination > is permissible in > recruitment and service conditions except where > employment of women is > prohibited or restricted by the law. NASSCOM has launched the Women in > Leadership-IT Initiative > to enhance participation of women in the workforce and > ensure there are > more women leaders in the IT-BPO industry.In South Africa, there are > 40% more females than males below 25 years working in > the BPO sector. > However, there are 7% more males than females above 25 > years old. There is no gender or age based > discrimination in the work place. There exists > no law or policy > that prefers youth from other groups of people in > employment.In > Mauritius, there is no 24 hour work > culture. In addition, the Labor Act prohibits > employment of female > employees in industrial undertakings between 10 > p.m. and 5 a.m; > while youth are not allowed to work between between 6 > p.m. and 6 a.m. Interestingly, > there is > clause that no person shall, except with the > Permanent Secretary's > written consent, transport a female worker or cause a > female worker to be > transported in a goods vehicle; any other vehicle, > unless the vehicle is > provided with an easy means of entering and alighting > which does not > involve climbing. > > 4. > In Kenya we have the Employment Act > which many of you know. > > > This leads > us to > the following discussion questions: > > Discussion Q9: Are the Kenyan laws adequate to > protect the youth and women from > exploitation by BPO&O employers? > > Discussion Q. 10: The BPO sector > is not seen as a long term source of > employment for most employees. Most believe it is a > stepping stone to other > lucrative opportunities. What needs to be done to ensure > the youth and women > view the industry as attractive, especially in terms of > quality of employment > and career progression? > > Discussion Q11: Attrition and > poaching are prevalent in most countries studied. What > mechanisms should > employers adopt to attract and retain their staff? > > Let the games (oops! Discussion) > begin! > > Thanks > > Nyaki > > To be Encl: > Synthesis > 4 – Youth and Gender Issues > > > > >

2 1

UN-HABITAT's Opportunities Fund: New deadline 15. June 2009
by Constance Georgina Khaendi Walyaro 10 Jun '09

10 Jun '09

If you're having trouble viewing this email, you may see it online. UN-HABITAT's Opportunities Fund: New deadline 15. June 2009 The deadline for applications for the UN-HABITAT Opportunities Fund for Urban Youth-led Development has been extended to 15 June 2009. If your organization is working on an innovative and sustainable project that will improve the lives of young people and make a positive impact on your community, you could be eligible to receive a grant. Please find application documents in English, French and Spanish at www.unhabitat.org/opfund. The Opportunities Fund for Urban Youth-led Development has been set up to support urban based Youth-led organizations in developing countries who are working to improve the living conditions of their communities. The Fund will give grants between $5,000 and $25,000 to organizations led by young people, aged 15-32 years. The Fund is committed to support innovative youth-led projects in areas such as employment, education, environment, health and safety. Applications from organizations partnering with government agencies and the private sector are encouraged. Projects promoting gender equality are particularly welcome. PLEASE DISTRIBUTE TO YOUR NETWORKS!! (French and Spanish translation below - please forward on to your friends!!) --- Fonds d'Opportunités de ONU־HABITAT : Nouveau délai : 15 Juin 2009 La date limite du dépôt des candidatures concernant les fonds d'opportunités pour un développement urbain mené par la jeunesse a été étendu au 15 Juin 2009. Si votre organisation travaille sur un projet durable et innovateur qui contribuera à améliorer la vie des jeunes et d'avoir un impact positif sur votre communauté, vous pourrez être éligible. Les documents pour le dépôt des candidatures sont disponibles sur le site Web : www.unhabitat.org/opfund en Anglais, Français et Espagnole. Les Fonds d'Opportunités pour le développement urbain mené par la jeunesse ont été établit pour soutenir les organisations dirigées par les jeunes qui travaillent dans l'optique d'améliorer les conditions de vie de leur communauté dans les pays en voie de développement. Les Fonds mettrons à la disposition des organisations dirigées par les jeunes âgés de 15-32 ans, les subventions d'une valeur comprise entre 5.000 USD et 25.000 USD. Les Fonds sont destinés à soutenir les projets innovateurs dirigés par la jeunesse, dans les domaines tels que l'emploi, l'éducation, l'environnement, la santé et la sécurité. Le dépôt des candidatures des organisations travaillant en partenariat avec les agences gouvernementales et le secteur privé est encouragé. Les projets promouvant l'égalité du genre sont en particulier sollicités. --- Fondo de Oportunidades UN-HABITAT: Nuevo plazo, 15 de junio de 2009. El plazo para aplicaciones para el Fondo de Oportunidades para el Desarrollo Impulsado por la Juventud Urbana fue extendido para el 15 de junio de 2009. Si su organización está trabajando en un proyecto innovador y sustentable que mejorará la vida de los jóvenes y impactará positivamente en su comunidad, usted puede ser seleccionado para recibir la subvención. Por favor encuentren los documentos en inglés, francés y español en la página www.unhabitat.org/opfund. E Fondo de Oportunidades para el Desarrollo Impulsado por la Juventud Urbana fue creado para apoyar organizaciones dirigidas por jóvenes urbanos en países en vías de desarrollo que estén trabajando para mejorar las condiciones de vida de los jóvenes, entre 15-32 años. El Fondo está comprometido en apoyar proyectos liderados por jóvenes en áreas como empleo, ecuación, medioambiente, salud, y seguridad. Aplicaciones de organizaciones socias de agencias gubernamentales y del sector privado son incentivadas. Proyectos que promuevan equidad de género son particularmente bienvenidos. --- Are you on Facebook? Twitter? If so then follow what is happening at the fund on facebook at: http://tinyurl.com/opfund and join us on twitter at: http://twitter.com/youthfund Looking forward to chatting with you!! --- Youth Led Resource list Please find below a list of resources on urban youth development. Please send us anything more you may have!! Urban Youth Development Articles (click on title) Community Mapping: An Annotated Bibliography (University of Colorado) Creating Livable Cities for All Ages: Intergenerational Strategies and Initiatives (WUF IV) Dialogue Paper Youth in Urban Development: Bringing Ideas into Action (WUF III) Eight Lessons on Peacebuilding from Joaquim Chissano, Former President of Mozambique, UN HABITAT Youth Ambassador (WUF IV) Growing up with expectations. Better understanding the expectations of community partners in participatory action research projects (Community Alliance) Space for Change (please contact author: clarissawilkinson(a)gmail.com) The Youth Friendly City: World Urban Forum III Youth Led Development in Sustainable Cities From Idea, to Policy to Practice (Sustainable Cities) Youth Led Development (PeaceChild) Websites Children, Youth and Environments Journal Environmental Youth Alliance Peacechild International Sustainable Cities TakingITglobal UMAP (University of Colorado) UN HABITAT "Twits" to follow (on twitter!!) who write about youth development Doug Ragan (Community Alliance): twitter.com/ddragan Jennifer Corriero (TakingITGlobal: twitter.com/jenergy Joao Scarpelini (UN HABITAT Youth Advisory Board): twitter.com/jfscarpelini Leaders of Tomorrow: twitter.com/leadersot --- Innovative mobile network links youth globally Mobile Movement is a network that connects people from all over the world with a social mandate using mobile technologies. Their goal is to help bridge the gap between rich and poor with micro-financing, business partnerships and information exchanges. Their first project is in Nairobi, Kenya, where they are working with 15 youth groups from the slums and low-income neighborhoods of Nairobi who are working with UN-HABITAT's "Urban Entrepreneurship Program" which trains young people and encourages the development of socially responsible small businesses. The project gave these youth groups mobile phones so they can shoot video of their projects, and put them on the mobilemovement.tv site for you to see. You can chat with these groups on the Mobile Movement website, share experiences, and, if you like, support their project financially. The Environmental Youth Alliance will manage and administer funds raised by Mobile Movement on behalf of youth participating in the "Urban Entrepreneurship Program". 90% of proceeds go directly to the youth. 10% will be reserved to administer the fund and maintain the website. If you have any questions, please contact the Mobile Movement team at team(a)mobilemovement.tv Click here and join them on Youtube or Facebook. --- Youth Led Survey!! Get Involved and You Might Win a New IPOD!! UN-HABITAT is committed to supporting youth in cities. To do so they need to know more about youth organizations - so, they are asking youth organizations to help by participating in a research program they are undertaking on youth-led organizations by filling out a survey at http://tinyurl.com/youthled. If you complete the survey, you will automatically be entered into a draw to WIN A NEW IPOD! Deadline to complete the survey is June 15th, 2009. Winners will be notified by phone or e-mail. Environmental Youth Alliance Suite 305 - 119 West Pender, Vancouver, BC, Canada, V6B 1S5 www.eya.ca Sustainable Cities 415 - 1788 West 5th Avenue, Vancouver, B.C., Canada V6J 1P2 www.icsc.ca This email was sent to constancegeorgina(a)yahoo.co.uk. To ensure that you continue receiving our emails, please add us to your address book or safe list. manage your preferences | opt out using TrueRemove®. Got this as a forward? Sign up to receive our future emails. powered by --- On Tue, 9/6/09, Opportunities Fund for Urban Youth Led Development <youthfund(a)ca.inter.net>

1 0

Entrepreneurs needed for an August Event.
by Jose' 10 Jun '09

10 Jun '09

Hey Folks, We run Kimathi Centre as an urban Digital Village here in Eastlands Nairobi.Every August for two years now we have been partnering with University Of British Columbia and Starthmore university to train young adults on business writing concepts for 18 days then thereafter they graduate with a certificate. During Tuesday and Thursday sessions,we have guest entrepreneurs who come and speak on selected enterprise topics that last for 30-45 minutes.This year we have four sites being- I.C.C church Mombasa road,K.A.G-Bahati in east lands,Friends church-Next to Prestige plaza and Mathare.I am looking for up to 16 practicing entrepreneurs who will psyche up the participants.contact me off list and I will give you more details.Thanking you in advance. Check out this link on the successful entertainers who participated in last years class. http://www.africa.sauder.ubc.ca/testimonials-SuccessStories.html regards, Jose' Best Regards, Jose' Njuki-Imwe Ngunjiri | Readiness | Availability | Uptake | Impact |

1 0

New Mobile Phenomenon
by mwende njiraini 10 Jun '09

10 Jun '09

Dear all, Given that most people including children have access to mobiles, there is now a growing problem being referred to as 'sexting'. (View CBS news clip: http://www.youtube.com/watch?v=2xOZ81dXzdA&feature=channel_page) Are there the parental control services available in Kenya? Kind regards Mwende *Disclaimer: Views expressed here (except those quoted or referenced) are the author’s own*

2 2

Re: [kictanet] Day 5 of 10- BPO Discussions, HR Issues
by Esther 09 Jun '09

09 Jun '09

Apologies for joining this discussion late! My contribution to Qtn 7 is that the BPO sector has other processes that are not necessarily ICT, e.g. financial management, payroll, transcription etc. Should we have another database of skills in these fields? In answer to Qtn. 8, the KBPO Society has taken the lead by developing a BPO Training Competency Framework that highlights all skills and competencies required to work in this industry not just by graduates, but by those in tertiary institutions as well. The Framework was developed after an extensive research of international curriculums in India, Mauritius, S. Africa, UK, and US, and is an excellent resource for training institutions, BPO operators, and students. And I agree with the suggestion that it needs to be customized to suit the Kenyan environment very true! While I fully support the idea of entrenching a BPO curriculum in the university program, I am afraid the approval process can sometimes be too long. For training institutions that want to start offering BPO training, they can adopt the BPO Framework and immediately start training and this will ensuring a continuous supply of trained manpower. Esther > > > ----- Forwarded message from Peres Were <pwere(a)cascadegl.com> ----- > Date: Mon, 08 Jun 2009 14:01:55 +0300 > From: Peres Were <pwere(a)cascadegl.com> > Reply-To: Peres Were <pwere(a)cascadegl.com> > Subject: Re: [kictanet] Day 5 of 10- BPO Discussions, HR Issues > To: godera(a)skyweb.co.ke > > There is too much emphasis on equipping graduates at the expense of > neglecting those in tertiary institutions, as mentioned by Lily below. > If Kenya is aiming at a niche in Call Centre/Data Processing (which > seems to be the case) then we should look at equipping students even > in tertiary level institutions. > > > > > > > Quoting lily marusoi <lmarusoi(a)yahoo.com>: > >> >> My take on Q 7&8 >> >> We need to come up with a standardized national curriculum for the >> BPO sector a "finishing school" for those aspiring to work in the >> BPO sector. Having looked at the KBPO society training framework I >> feel there is a need to customise it to fit our Kenyan situation as >> some skills set were assumed to be obvious. >> >> When we talk of equiping the graduates, lets not also forget that we >> have so many other youths graduating from tertiary institutions >> with certificates and diplomas. >> >> Some major industry players have hinted that they prefer non >> graduates so long as they have the right attitudes, it is easier to >> train skills but not attitudes which is a major factor in the BPO >> sector. >> >> Regards >> Lily >> >> >> --- On Mon, 6/8/09, Judy Okite <judyokite(a)gmail.com> wrote: >> >> >> From: Judy Okite <judyokite(a)gmail.com> >> Subject: Re: [kictanet] Day 5 of 10- BPO Discussions, HR Issues >> To: lmarusoi(a)yahoo.com >> Cc: kictanet(a)lists.kictanet.or.ke >> Date: Monday, June 8, 2009, 11:50 AM >> >> >> to answer both Q 7&8 >> >> my suggestion on this.....all graduates,should be equipped to work >> in a BPO,at the time of their graduation. BPO specifics,should be >> entrenched,within the curriculum.....with this there will be no >> descrimination and I believe it will bring in quality to this >> market e.g in USIU,I know you have to do a foreign language....at >> some point in your 2years of your time with them...it doesnt really >> matter what course your taking and level. >> >> Kind Regards, >> >> >> On Mon, Jun 8, 2009 at 8:06 AM, Walubengo J <jwalu(a)yahoo.com> wrote: >> >> -Day 5 of 10- BPO Discussions, Human Capacity Issues >> >> Morning all, >> >> I trust you had a refreshing weekend. Today I want to introduce the >> theme on Human Resource Development for the BPO industry. The >> Researchers found that India, S.Africa and Mauritius had a >> comprehensive inventory of their skill-base that was also available >> for Validation by prospective employers and investors. Another >> observation was ofcourse the sheer numbers of Indian graduates >> (millions) that made it the largest base of highly skilled pool of >> graduates with strong mathematical/scientific orientation. Whereas, >> Mauritius was producing only 10,000 (university) graduates per year >> compared to Kenya's 30,000 per year, Mauritius had the advantage of >> properly documenting their national graduates database and >> marketing it appropriately to potential clients in Europe/America. >> In addition, the Researchers noted that Mauritius had a government >> funded but Private-Sector oriented ICT Academy that produced >> graduates specificially for the ICT industry. >> >> In Kenya, the Researchers observed that apart from the lack of a >> national database on the available skills/graduates, some of the BPO >> operators were engaged in vicious poaching cycles where Agents >> trained in-house by one Operater are immediately hired by the >> Competing Operators. It was noted, that an attempt has been made by >> the .KE Government to create an Industry-specific University >> (Multimedia University College of Kenya) to address the HR gap but >> its success or otherwise will remain to be seen in a few years time. >> The Researchers also noted that Kenya's English-speaking labor >> force had an edge over the Indian one given that the average Kenyan >> had a "neutral" accent unlike the Indian graduate who tended to have >> an "ethnic" accent that often distracted the Euro-American >> markets/clients. >> >> But this advantage is yet to be exploited - even as the Indians move >> up the BPO value chain and concentrate on non-accent related >> processes such as Software Engineering, Research (Financial, >> Medicine, etc), Product (e.g. Civil and Architectural) Design >> amongst others. Which leads us to todays questions. >> >> Qtn 7: How do we develop a national database on the wide-range of >> available ICT skill in Kenya - specifically which institution should >> be mandated to realise this, ensuring that such a database is kept >> upto date over the years? >> >> Qtn 8: What strategies should the country adopt to ensure a >> continuous supply of relevant and timely BPO-Specific skills? >> >> Please, lets have your comments flowing,dig yahjwalu starting now... >> >> walu. >> >> Encl: Synthesis 3 - HR Issues >> >> >> >> >> >> >> >> >> _______________________________________________ >> kictanet mailing list >> kictanet(a)lists.kictanet.or.ke >> http://lists.kictanet.or.ke/mailman/listinfo/kictanet >> >> This message was sent to: judyokite(a)gmail.com >> Unsubscribe or change your options at >> http://lists.kictanet.or.ke/mailman/options/kictanet/judyokite%40gmail.com >> >> >> >> >> -- >> "Each of us is great insofar as we perceive and act on the infinite >> possibilities which lie undiscovered and unrecognized about us." >> James Harvey Robinson >> >> -----Inline Attachment Follows----- >> >> >> _______________________________________________ >> kictanet mailing list >> kictanet(a)lists.kictanet.or.ke >> http://lists.kictanet.or.ke/mailman/listinfo/kictanet >> >> This message was sent to: lmarusoi(a)yahoo.com >> Unsubscribe or change your options at >> http://lists.kictanet.or.ke/mailman/options/kictanet/lmarusoi%40yahoo.com >> >> >> >> > > > > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: godera(a)skyweb.co.ke > Unsubscribe or change your options at > http://lists.kictanet.or.ke/mailman/options/kictanet/godera%40skyweb.co.ke > > ----- End forwarded message ----- > > > > > ------------------------------------------------- > This mail sent through IMP: http://horde.org/imp/ > -- ANDEST BITES LIMITED Caxton House - 2nd Floor Suite 10 Kenyatta Avenue P.O. Box 849, 00600 Nairobi, Kenya Tel: +254-724-164346; 733-720619 URL: www.andestbites.com

1 0

Day 6 of 10- BPO Discussions, HR Issues (Continued)
by Walubengo J 09 Jun '09

09 Jun '09

Hey, Amazing contributions. The value of a network is indeed a function of what their membership puts on the table and I have to agree I have never seen so much value put forth in such a long time... Luckily, on our schedule, which I copy below for the benefit of the late-joiners, we have another day (today) to exhaust the HR issues. ===schedule===== 1.The policy, legal and institutional frameworks for BPO sector (2days, Walu moderating) 2.Subsidies accorded to BPO sector (2days, Walu moderating) 3.Human capacity issues (2days, Walu moderating) 4.Youth and gender issues (2days, Nyaki moderating) 5.Strengths and challenges for Kenya as a BPO destination (2days, Nyaki moderating) ====ends=== So lets have more contributions on HR and ofcourse belated contributions on previous themes (just post against the corresponding theme/subject line) walu. --- On Tue, 6/9/09, n_macharia(a)yahoo.co.uk <n_macharia(a)yahoo.co.uk> wrote: > From: n_macharia(a)yahoo.co.uk <n_macharia(a)yahoo.co.uk> > Subject: Re: [kictanet] [Fwd: Re: Day 5 of 10- BPO Discussions, HR Issues] > To: jwalu(a)yahoo.com > Cc: "KICTAnet ICT Policy Discussions" <kictanet(a)lists.kictanet.or.ke> > Date: Tuesday, June 9, 2009, 1:52 AM > Marilyn, > I agree with you entirely on the fact the graduates have > the necessary business, computing and relevant techinical > skills to take up jobs in BPO. Obviously no academic > ttaining must be followed by job training. > The present universities curriculum are under constant and > regular reviews to make absolutely relevant and demand > driven. CHE (Commision for Higher Education) demands > that reviews and revions be done after every Five years. > Such curriculum developments and revisions must provide > evidence of all stakeholders participation ( professionals, > industry, government, alumni etc) in curriculum development. > In addition, IUCEA is also giving new guidelines for > curriculum development esp for accreditation purposes. The > formation of other bodies would look to mw like duplication. > The principal focus is to create a suitable environment to > manage and operate domestic BPOs which will be building > capacity while > we manage and repair our tarnished image > abroad. Such investiments would not only create the > much needed job opportunities but would also provide avenues > for skills development and transfer. > > Nancy > Sent from my BlackBerry® > > -----Original Message----- > From: "Marilyn M. Kamuru" <mkamuru(a)emanageafrica.com> > > Date: Mon, 8 Jun 2009 18:00:16 > To: <n_macharia(a)yahoo.co.uk> > Cc: KICTAnet ICT Policy Discussions<kictanet(a)lists.kictanet.or.ke> > Subject: [kictanet] [Fwd: Re: Day 5 of 10- BPO > Discussions, HR Issues] > > > > Excellent point! I think we are making a huge mistake > especially in light > of the post election violence focusing so heavily on the > foreign investors > and the international BPO market. > > I have been following this discussion and as a local BPO > operator focused > on the domestic market I can tell you we have a difficult > time convincing > local companies to outsource and while all this talk is > good frankly I > think we are missing the point. If the point is > development, then why > aren't we focusing on how to develop this industry as > quickly and > effectively as possible? In my view the low hanging > fruit are the > domestic opportunities but we need a lot more work in the > form of > government incentives to operators AND businesses to > promote and support > the nascent outsourcing industry. Yes, I read the > post on the judiciary > plans to outsource the transcription but I think there is > plenty more work > that can be outsourced and if the government wasn't so > focused on the > foreign investor and looked at the government as a consumer > of outsourced > services and the local private sector we may make more > progress. My hope > is that we can focus on creating the environment that makes > it conducive > to manage and operate domestic BPOs which will be building > capacity while > we manage and frankly repair our much tarnished image > abroad. Just like a > company needs to look at reinvesting retained earnings > before it seeks > outside financing, we need to look at what we can do > locally before we > start tapping the international market, especially given > the heightened > risk factors that Kenya faces since 2007/8. > > This means: > 1. Government departments, agencies outsourcing work > to local companies > and looking at outsourcing not as a way to shed jobs but as > a means to > better manage scare resources. > 2. Tax breaks for local BPO operators and private > companies contracting > outsourcing services locally to incentivize operator > investment and > company adaption of services in this industry. Tax > breaks should be > immediate and not dependant on the entry or attraction of > foreign > investors. Those of us currently in operation are > betting on Kenya. > Instead of waiting we are putting our money to work > believing in the > future of this country...I don't think we are asking for > too much when we > ask the government to support our development. > 3. Less focus on what we do not have and a greater focus on > what we have. > Skills, entrepreneurs and an optimistic view of our country > as well as a > domestic market and potential to tap into the larger > regional market (EAC > & COMESA). > > Finally, I am of the contrarian view: we have the skill > set, but because > we are not willing to start where we are we are asking > students and > graduates to pay more money to get additional certification > before we can > get foreign investors interested in our country...Frankly I > think we place > too much stock in certificates and paper > qualifications. If we ask these > graduates to take another training class with the promise > of better > opportunity they will...instead I suggest we recognize the > current > intellectual capital that we have and those of us in the > industry focus on > the job training and going back to the role that government > can play, > obtain tax credits for this on the job training. Lets > us make sure these > graduates have work and build on that instead of creating > additional > hurdles to employment. > > > Subject: Re: [kictanet] Day 5 of 10- BPO > Discussions, HR Issues > From: "S.Murigi Muraya" <murigi.muraya(a)gmail.com> > Date: Mon, June 8, 2009 5:17 pm > To: mkamuru(a)emanageafrica.com > Cc: "KICTAnet ICT Policy Discussions" > <kictanet(a)lists.kictanet.or.ke> > Priority: Normal > > > > Let us also factor in on the job training to improve > our skill sets. > > Software engineers become masters of their craft by > doing projects and > > by exchanging (code and concepts) with their peers. A > classroom setting > > possibly contributes to less than 10% of all their > success. > > > > There have been a number of comments in these (BPO) > discussions > > comparing us with India, South Africa and Mauritius. > > > > We cannot rely on the whims of those with negative > (but often valid) > > perceptions towards us. We need to give ourselves a > chance that is of > > our own creation. > > > > @ 40 Million (our 2010 population) growing at 2.5% > > (https://www.cia.gov/library/publications/the-world-factbook/geos/ke.html > > and others estimate our population growth @ almost > 2.7% per annum) we > > will add 1 Million Kenyans to our population next > year. 2030 is sure to > > see us with a population of at least 60 Million. > > > > With that in mind and given the fact political > instability is the > > current (and unfortunately valid) excuse to avoid > Kenya, we would be > > most ignorant NOT to focus most of our BPO efforts > internally. This will > > build up LOCAL companies and on a REGIONAL basis. This > will build up > > local talent who may otherwise be demoralized for not > being Western > > enough to Foreign BPO companies. > > > > > > > > > > > > > > bitange(a)jambo.co.ke > wrote: > >> Walubengo, > >> With respect to capacity building, the Government > has done the following > >> Established Multimedia University to focus on IT > Skills Development; > >> Contracted the Central Bureau of Statistics > through CCK to conduct ICT > >> Skills inventory in Kenya and Set up a task force > to look into Skills > >> development as recommended by MaKinsey in the just > concluded Value > >> Proposition. We are in the process of > appointing other stakeholders > >> into > >> the committee. > >> > >> Although we do not have a sector strategy on > Capacity building, the > >> Governemnt takes issues of skills development very > seriously. This is a > >> matter that NESC emphasizes as key to our > competitiveness. In this > >> regard > >> we look forward to a quick finalization of the > skills inventory and the > >> task force recommendation. > >> > >> Regards > >> > >> > >> Ndemo. > >> > >> > >> > >> > >>> -Day 5 of 10- BPO Discussions, Human Capacity > Issues > >>> > >>> Morning all, > >>> > >>> I trust you had a refreshing weekend. > Today I want to introduce the > >>> theme > >>> on Human Resource Development for the BPO > industry. The Researchers > >>> found > >>> that India, S.Africa and Mauritius had a > comprehensive inventory of > >>> their > >>> skill-base that was also available for > Validation by prospective > >>> employers > >>> and investors. Another observation was > ofcourse the sheer numbers of > >>> Indian graduates (millions) that made it the > largest base of highly > >>> skilled pool of graduates with strong > mathematical/scientific > >>> orientation. > >>> Whereas, Mauritius was producing only > 10,000 (university) graduates > >>> per > >>> year compared to Kenya's 30,000 per year, > Mauritius had the advantage > >>> of > >>> properly documenting their national graduates > database and marketing it > >>> appropriately to potential clients in > Europe/America. In addition, the > >>> Researchers noted that Mauritius had a > government funded but > >>> Private-Sector oriented ICT Academy that > produced graduates > >>> specificially > >>> for the ICT industry. > >>> > >>> In Kenya, the Researchers observed that apart > from the lack of a > >>> national > >>> database on the available skills/graduates, > some of the BPO operators > >>> were > >>> engaged in vicious poaching cycles where > Agents trained in-house by one > >>> Operater are immediately hired by the > Competing Operators. It was > >>> noted, > >>> that an attempt has been made by the .KE > Government to create an > >>> Industry-specific University (Multimedia > University College of Kenya) > >>> to > >>> address the HR gap but its success or > otherwise will remain to be seen > >>> in > >>> a few years time. The Researchers also > noted that Kenya's > >>> English-speaking labor force had an edge over > the Indian one given that > >>> the average Kenyan had a "neutral" accent > unlike the Indian graduate > >>> who > >>> tended to have an "ethnic" accent that often > distracted the > >>> Euro-American > >>> > >> %3 > >> > >> > >> ---------------------------------------------- > >> This message has been scanned for viruses and > >> dangerous content by Jambo MailScanner, and is > >> believed to be clean. > >> --------------------------------------------- > >> "easy access to the world" > >> > >> > >> _______________________________________________ > >> kictanet mailing list > >> kictanet(a)lists.kictanet.or.ke > >> http://lists.kictanet.or.ke/mailman/listinfo/kictanet > >> > >> This message was sent to: murigi.muraya(a)gmail.com > >> Unsubscribe or change your options at > >> http://lists.kictanet.or.ke/mailman/options/kictanet/murigi.muraya%40gmail.… > >> > >> > > > > _______________________________________________ > > kictanet mailing list > > kictanet(a)lists.kictanet.or.ke > > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > > > This message was sent to: mkamuru(a)emanageafrica.com > > Unsubscribe or change your options at > > http://lists.kictanet.or.ke/mailman/options/kictanet/mkamuru%40emanageafric… > > > > > -- > Many thanks and best regards, > > > Marilyn Muthoni Kamuru > eManage Africa Limited > P.O.Box 18136 00500 > Nairobi, Kenya > Tel: (254) 20 828 383; 2034 550 > Personal Cell: (254) 0725 527 972, 0736 225 384 > www.emanageafrica.com > > > -- > Many thanks and best regards, > > > Marilyn Muthoni Kamuru > eManage Africa Limited > P.O.Box 18136 00500 > Nairobi, Kenya > Tel: (254) 20 828 383; 2034 550 > Personal Cell: (254) 0725 527 972, 0736 225 384 > www.emanageafrica.com > > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: n_macharia(a)yahoo.co.uk > Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/n_macharia%40yahoo.co.… > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: jwalu(a)yahoo.com > Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com >

3 2

Re: [kictanet] [Fwd: Re: Day 5 of 10- BPO Discussions, HR Issues]
by Jotham Kilimo Mwale 09 Jun '09

09 Jun '09

That is a good move by the PS and I hope some fruits will come out of it soon. I have this feeling (and I stand to be corrected) that the BPO sector is somewhat relying too much on the government for them to do business. I say so because I keep hearing of incentives, tax breaks, and others. As the PS has rightly pointed, this may cause other sectors (agriculture, tourism, manufacturing, financial services, etc) to demand similar treatment, a situation I think is not sustainable. One way of building the sector without much reliance on the incentives and tax breaks is to have a vibrant domestic BPO sector to build capacity and confidence in readiness for the external business (when it comes after putting our image in order). As we wait for the PS to convince his colleagues on the need to outsource some jobs locally, I suggest that the sector operators mount an aggressive campaign to do the same (to complement the PSs efforts) and also venture into private sector. Someone has suggested that KNBS could make use of local BPOs during the coming census, and I add that KRA could also do the same as they process end of year tax returns. Is the sector ready for these jobs if they were to be given today? This takes me to the issue of training. In the absence of a national BPO skills competency programme, the options are numerous and the result is varying skills training programmes in the market (many in-house) without a benchmark for what is relevant or not. This gives rise to various competing programmes, mostly foreign, and different operators having their own preferences. How can we build a national database of BPO skills in such a situation? Put another way, given the varying skills needs of the sector, is there need for a national qualification? Regards, Jotham --- On Mon, 6/8/09, bitange(a)jambo.co.ke <bitange(a)jambo.co.ke> wrote: From: bitange(a)jambo.co.ke <bitange(a)jambo.co.ke> Subject: Re: [kictanet] [Fwd: Re: Day 5 of 10- BPO Discussions, HR Issues] To: jokilimo(a)yahoo.com Cc: "KICTAnet ICT Policy Discussions" <kictanet(a)lists.kictanet.or.ke> Date: Monday, June 8, 2009, 9:58 AM Listers, I have consulted with my colleagues in those departments that are looking at outsourcing and they are willing to discuss with stakeholders to gain better understanding of the trade. I will therefore arrange for this meeting towards the end of the month. One thing that may be difficult for us is the Tax Break request for local BPO organizations. If that is granted, Treasury will be hard put to explain why all other organizations should not get the tax break. I understand tax break for export of service but locally sourced jobs, we may be asking for too much. Ndemo. > > Excellent point! I think we are making a huge mistake especially in light > of the post election violence focusing so heavily on the foreign investors > and the international BPO market. > > I have been following this discussion and as a local BPO operator focused > on the domestic market I can tell you we have a difficult time convincing > local companies to outsource and while all this talk is good frankly I > think we are missing the point. If the point is development, then why > aren't we focusing on how to develop this industry as quickly and > effectively as possible? In my view the low hanging fruit are the > domestic opportunities but we need a lot more work in the form of > government incentives to operators AND businesses to promote and support > the nascent outsourcing industry. Yes, I read the post on the judiciary > plans to outsource the transcription but I think there is plenty more work > that can be outsourced and if the government wasn't so focused on the > foreign investor and looked at the government as a consumer of outsourced > services and the local private sector we may make more progress. My hope > is that we can focus on creating the environment that makes it conducive > to manage and operate domestic BPOs which will be building capacity while > we manage and frankly repair our much tarnished image abroad. Just like a > company needs to look at reinvesting retained earnings before it seeks > outside financing, we need to look at what we can do locally before we > start tapping the international market, especially given the heightened > risk factors that Kenya faces since 2007/8. > > This means: > 1. Government departments, agencies outsourcing work to local companies > and looking at outsourcing not as a way to shed jobs but as a means to > better manage scare resources. > 2. Tax breaks for local BPO operators and private companies contracting > outsourcing services locally to incentivize operator investment and > company adaption of services in this industry. Tax breaks should be > immediate and not dependant on the entry or attraction of foreign > investors. Those of us currently in operation are betting on Kenya. > Instead of waiting we are putting our money to work believing in the > future of this country...I don't think we are asking for too much when we > ask the government to support our development. > 3. Less focus on what we do not have and a greater focus on what we have. > Skills, entrepreneurs and an optimistic view of our country as well as a > domestic market and potential to tap into the larger regional market (EAC > & COMESA). > > Finally, I am of the contrarian view: we have the skill set, but because > we are not willing to start where we are we are asking students and > graduates to pay more money to get additional certification before we can > get foreign investors interested in our country...Frankly I think we place > too much stock in certificates and paper qualifications. If we ask these > graduates to take another training class with the promise of better > opportunity they will...instead I suggest we recognize the current > intellectual capital that we have and those of us in the industry focus on > the job training and going back to the role that government can play, > obtain tax credits for this on the job training. Lets us make sure these > graduates have work and build on that instead of creating additional > hurdles to employment. > > > Subject: Re: [kictanet] Day 5 of 10- BPO Discussions, HR Issues > From: "S.Murigi Muraya" <murigi.muraya(a)gmail.com> > Date: Mon, June 8, 2009 5:17 pm > To: mkamuru(a)emanageafrica.com > Cc: "KICTAnet ICT Policy Discussions" <kictanet(a)lists.kictanet.or.ke> > Priority: Normal > > >> Let us also factor in on the job training to improve our skill sets. >> Software engineers become masters of their craft by doing projects and >> by exchanging (code and concepts) with their peers. A classroom setting >> possibly contributes to less than 10% of all their success. >> >> There have been a number of comments in these (BPO) discussions >> comparing us with India, South Africa and Mauritius. >> >> We cannot rely on the whims of those with negative (but often valid) >> perceptions towards us. We need to give ourselves a chance that is of >> our own creation. >> >> @ 40 Million (our 2010 population) growing at 2.5% >> (https://www.cia.gov/library/publications/the-world-factbook/geos/ke.html >> and others estimate our population growth @ almost 2.7% per annum) we >> will add 1 Million Kenyans to our population next year. 2030 is sure to >> see us with a population of at least 60 Million. >> >> With that in mind and given the fact political instability is the >> current (and unfortunately valid) excuse to avoid Kenya, we would be >> most ignorant NOT to focus most of our BPO efforts internally. This will >> build up LOCAL companies and on a REGIONAL basis. This will build up >> local talent who may otherwise be demoralized for not being Western >> enough to Foreign BPO companies. >> >> >> >> >> >> >> bitange(a)jambo.co.ke wrote: >>> Walubengo, >>> With respect to capacity building, the Government has done the >>> following >>> Established Multimedia University to focus on IT Skills Development; >>> Contracted the Central Bureau of Statistics through CCK to conduct ICT >>> Skills inventory in Kenya and Set up a task force to look into Skills >>> development as recommended by MaKinsey in the just concluded Value >>> Proposition. We are in the process of appointing other stakeholders >>> into >>> the committee. >>> >>> Although we do not have a sector strategy on Capacity building, the >>> Governemnt takes issues of skills development very seriously. This is a >>> matter that NESC emphasizes as key to our competitiveness. In this >>> regard >>> we look forward to a quick finalization of the skills inventory and the >>> task force recommendation. >>> >>> Regards >>> >>> >>> Ndemo. >>> >>> >>> >>> >>>> -Day 5 of 10- BPO Discussions, Human Capacity Issues >>>> >>>> Morning all, >>>> >>>> I trust you had a refreshing weekend. Today I want to introduce the >>>> theme >>>> on Human Resource Development for the BPO industry. The Researchers >>>> found >>>> that India, S.Africa and Mauritius had a comprehensive inventory of >>>> their >>>> skill-base that was also available for Validation by prospective >>>> employers >>>> and investors. Another observation was ofcourse the sheer numbers of >>>> Indian graduates (millions) that made it the largest base of highly >>>> skilled pool of graduates with strong mathematical/scientific >>>> orientation. >>>> Whereas, Mauritius was producing only 10,000 (university) graduates >>>> per >>>> year compared to Kenya's 30,000 per year, Mauritius had the advantage >>>> of >>>> properly documenting their national graduates database and marketing >>>> it >>>> appropriately to potential clients in Europe/America. In addition, >>>> the >>>> Researchers noted that Mauritius had a government funded but >>>> Private-Sector oriented ICT Academy that produced graduates >>>> specificially >>>> for the ICT industry. >>>> >>>> In Kenya, the Researchers observed that apart from the lack of a >>>> national >>>> database on the available skills/graduates, some of the BPO operators >>>> were >>>> engaged in vicious poaching cycles where Agents trained in-house by >>>> one >>>> Operater are immediately hired by the Competing Operators. It was >>>> noted, >>>> that an attempt has been made by the .KE Government to create an >>>> Industry-specific University (Multimedia University College of Kenya) >>>> to >>>> address the HR gap but its success or otherwise will remain to be seen >>>> in >>>> a few years time. The Researchers also noted that Kenya's >>>> English-speaking labor force had an edge over the Indian one given >>>> that >>>> the average Kenyan had a "neutral" accent unlike the Indian graduate >>>> who >>>> tended to have an "ethnic" accent that often distracted the >>>> Euro-American >>>> >>> %3 >>> >>> >>> ---------------------------------------------- >>> This message has been scanned for viruses and >>> dangerous content by Jambo MailScanner, and is >>> believed to be clean. >>> --------------------------------------------- >>> "easy access to the world" >>> >>> >>> _______________________________________________ >>> kictanet mailing list >>> kictanet(a)lists.kictanet.or.ke >>> http://lists.kictanet.or.ke/mailman/listinfo/kictanet >>> >>> This message was sent to: murigi.muraya(a)gmail.com >>> Unsubscribe or change your options at >>> http://lists.kictanet.or.ke/mailman/options/kictanet/murigi.muraya%40gmail.… >>> >>> >> >> _______________________________________________ >> kictanet mailing list >> kictanet(a)lists.kictanet.or.ke >> http://lists.kictanet.or.ke/mailman/listinfo/kictanet >> >> This message was sent to: mkamuru(a)emanageafrica.com >> Unsubscribe or change your options at >> http://lists.kictanet.or.ke/mailman/options/kictanet/mkamuru%40emanageafric… >> > > > -- > Many thanks and best regards, > > > Marilyn Muthoni Kamuru > eManage Africa Limited > P.O.Box 18136 00500 > Nairobi, Kenya > Tel: (254) 20 828 383; 2034 550 > Personal Cell: (254) 0725 527 972, 0736 225 384 > www.emanageafrica.com > > > -- > Many thanks and best regards, > > > Marilyn Muthoni Kamuru > eManage Africa Limited > P.O.Box 18136 00500 > Nairobi, Kenya > Tel: (254) 20 828 383; 2034 550 > Personal Cell: (254) 0725 527 972, 0736 225 384 > www.emanageafrica.com > > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: bitange(a)jambo.co.ke > Unsubscribe or change your options at > http://lists.kictanet.or.ke/mailman/options/kictanet/bitange%40jambo.co.ke > > ---------------------------------------------- > This message has been scanned for viruses and > dangerous content by Jambo MailScanner, and is > believed to be clean. > --------------------------------------------- > "easy access to the world" > > ---------------------------------------------- This message has been scanned for viruses and dangerous content by Jambo MailScanner, and is believed to be clean. --------------------------------------------- "easy access to the world" _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: jokilimo(a)yahoo.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/jokilimo%40yahoo.com

3 2

Re: [kictanet] [Skunkworks] e-Gorvenment: What have been the achievements and challenges?
by John K. Njoroge 09 Jun '09

09 Jun '09

Muskiv (MKC): Certainly, there has been great progress towards the achievements of e-Government in Kenya, via alot of Public-Private-People Partnerships (PPPP). The Directorate of e-Government (DeG) continously works together with all Government Agencies in this Government Agenda. Below is a small description of the various developments. So far: *Government-to-Citizen (G2C) * - e-Services for Citizens include: - Public Service Jobs Online - Tracking status of ID & Passport Applications (Online and Via SMS) - Checking Exam Results & Candidate Selection (Online and Via SMS) - Government Information Portal (www.information.go.ke) - Submitting Tax Returns Online - Reporting Corruption Online - Kenya Judiciary (e-law Reports) - HELB Loan Repayment Status Online - Other, in progress include – Land registration, Health Information, civil registration, etc - All govt. ministries have information websites showing among others, their services (and service charter), functions and day-to-day activities, organization structure, news and events, etc. *Government-to-Business (G2B) * - e-Services for Businesses in Kenya include: - Submitting Tax Returns Online - Customs Services Online - Reporting Corruption Online - Kenya Judiciary (e-law Reports) - Other, in progress include – Companies registry. - All govt. ministries have information websites showing among others, their services (and service charter), functions and day-to-day activities, organization structure, news and events, etc. - Specifically: - E-procurement – Website for Public Procurement Oversight Authority (PPOA). Efforts through PPOA (conjunction with Min. of Finance) are ongoing to develop a government-wide procurement portal to harmonize government procurement. - Central Bank Of Kenya Website gives financial indicators – Interest rate, inflation, Com bank rates, exchange rates, monthly economic reviews - Ministry of Trade website gives trade regulations and laws and related links e.g. to KAM ** *Government-to-Government (G2G) *This Government-to-Employee (G2E) component you mentioned exists under G2G. - e-Services for Government include: - Public Service Jobs Online - Reporting Corruption Online - The Government Common Core Network (GCCN) – This is a private network for Government of Kenya. It entails networking of Government Buildings including KICC. A Network Operation Centre (NOC) managed by a network management team already in place. - Integrated Financial Management Information System (IFMIS) at Min. of Finance. IFMIS is used government-wide by all government agencies. - Integrated Personnel and Payroll Data (IPPD) at Min. of State for Public Service. IPPD is used government-wide by all central government agencies. - Enterprise Messaging And Collaboration System (EMACS) – EMACS, a Government email system for all civil servants, is intended to improve cross-ministry communication and to be used government-wide by all government agencies. Its adoption has been rather slow (but picking-up now). Note, public sector organizations (at all levels) continue to face challenges with inter- and intra-agency communications – from emergency preparedness and management to budgeting and basic health and human services. The email system, therefore, provides improved collaborative work processes and streamlined sharing of information across public sector entities. - The website for Public Procurement Oversight Authority (PPOA) provides necessary information for all Government Procurement Officers (to use in their day-to-day activities). These efforts through PPOA (conjunction with Min. of Finance) are ongoing to develop a government-wide procurement portal to harmonize government procurement. - Standardization of IT hardware and systems – Technical Specifications are similar across-board as developed by the Directorate of e-Government. Government websites are primarily Content Management Systems and database-driven. - Monthly ICT Forums held for the sole purpose of exchanging experiences across government. - Ongoing recruitment of ICT Officers even during Civil Service recruitment embargo. - Regular technical training and capacity-building in ICT, taking up to 15% of the e-Government budget annually. - Annual review of technical specifications for ICT equipment. - Partnerships with development partners (local and international) on various e-Government areas, e.g. ICT equipment and capacity-building. The future is bright for the Government of Kenya and indeed Kenya as a country, in terms of e-Government and the use of ICTs and the Internet. We are all working together and your support and encouragement is duly welcome. Visit www.e-government.go.ke or contact us at DeG for detailed information. On Mon, Jun 8, 2009 at 4:06 PM, muskiv <kulebak(a)gmail.com> wrote: > Skunkers, > The achievement of e-Government in Kenya has been one of the main > priorities of the Government of Kenya towards the realization of national > development goals and objectives for Wealth and Employment Creation, as > stipulated in the Kenya Vision 2030. The Government of Kenya established the > e-Government Programme in June 2004. Subsequently, the Directorate of > e-Government (DeG) was established in June 2004 as a Government commitment > to make e-Government a reality and to ensure that it provides better > services to Kenyans. > > We have all seen effort across different Govt arms towards adoption of some > form of e-government and if my memory doesn't fail me, i know there have > been lost of exchanges in this forum directly and indirectly in this > respect. (e.g. KRA onlines services...and whether they work, the e-gov > portal launched by KICTB etc) > > I read Mworia's article on making of a revolution (posted Frid last week... > I think 5/0/08) and what captured my attention are the misconceptions that > many of us could be harboring. > > Now...(To the Point) to those knowledgeable than some of us are, could some > one highlight to me what the broad achievements and REAL impediments have > been within the last 5 years regarding the provision of following > e-government services: > 1. Government-to-Citizen (G2C) > 2. Government-to-Business (G2B), > 3. government-to-Employee (G2E), and > 4. Government-to-Government (G2G) > > Much said. > > Many thanks. > > MKC > > > > _______________________________________________ > Skunkworks mailing list > Skunkworks(a)lists.my.co.ke > http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks > Other services @ http://my.co.ke > Other lists > ------------- > Skunkworks announce: > http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce > Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science > kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general > > -- John K. Njoroge Directorate of e-Government (KENYA) Tel: 020-2227411 (Ext 22098) Other Email: kabogojn(a)kenya.go.ke; john.njoroge(a)e-government.go.ke; kabogojn(a)hotmail.com

1 1

Re: [kictanet] [Fwd: Re: Day 5 of 10- BPO Discussions, HR Issues]
by Walubengo J 09 Jun '09

09 Jun '09

Ikua, Very true. Security procedures for many organisations is often considered an extra cost burden to be avoided. It actually requires compelling legislation to have it practiced and instituted - not just in BPO setups but accross other sectors as well. I long for the day when organisations file their (financial) audited accounts TOGETHER with their Information Systems (IS) Audits. walu. --- On Tue, 6/9/09, Evans Ikua <ikua(a)lpakenya.org> wrote: > From: Evans Ikua <ikua(a)lpakenya.org> > Subject: Re: [kictanet] [Fwd: Re: Day 5 of 10- BPO Discussions, HR Issues] > To: jwalu(a)yahoo.com > Cc: "KICTAnet ICT Policy Discussions" <kictanet(a)lists.kictanet.or.ke> > Date: Tuesday, June 9, 2009, 11:23 AM > Listers, > One area I see as a major challenge for our industry will > be Security (Data Protection). For any oversees company to > outsource their data processing to us, they will need to see > data protection legislation in place. This will assure them > that their data and information will not be vulnerable. I > suggest that the PS should fast track the Data Protection > Bill and also involve the industry in the process. > > KEBS is in the process of adopting certain ISO standards on > IT security but there is an urgent need for legislation in > this area. > > > --Evans Ikua > Linux Professional Association of Kenya > Tel: +254-20-2250381, Cell: +254-722 955 831 > Eagle House, 2nd Floor > Kimathi Street, Opp. Corner House > www.lpakenya.org > > > Quoting godera(a)skyweb.co.ke: > > > > > Dr.Ndemo, > > > > This is very encouraging. We at the Kenya BPO and > Contact Centre Society had > > initiated a similar sensitisation program with the > late Dr.Juma Okech who had so > > graciously agreed to facilitate the sensitisation > engagements with various > > government departments but as fate would have it,we > lost our dear friend. > > I can see the predicament on the argument on why other > organisations would also > > not ask for tax breaks thus creating a major headache > for government but I > > believe there are other incentives for local BPOs that > we can possibly work > > out,especially in the area of skills development. > > > > Gilda Odera > > Quoting bitange(a)jambo.co.ke: > > > >> Listers, > >> I have consulted with my colleagues in those > departments that are looking > >> at outsourcing and they are willing to discuss > with stakeholders to gain > >> better understanding of the trade. I will > therefore arrange for this > >> meeting towards the end of the month. > >> > >> One thing that may be difficult for us is the Tax > Break request for local > >> BPO organizations. If that is granted, > Treasury will be hard put to > >> explain why all other organizations should not get > the tax break. I > >> understand tax break for export of service but > locally sourced jobs, we > >> may be asking for too much. > >> > >> Ndemo. > >> > >> > >> > > >> > Excellent point! I think we are making > a huge mistake especially in light > >> > of the post election violence focusing so > heavily on the foreign investors > >> > and the international BPO market. > >> > > >> > I have been following this discussion and as > a local BPO operator focused > >> > on the domestic market I can tell you we have > a difficult time convincing > >> > local companies to outsource and while all > this talk is good frankly I > >> > think we are missing the point. If the > point is development, then why > >> > aren't we focusing on how to develop this > industry as quickly and > >> > effectively as possible? In my view the > low hanging fruit are the > >> > domestic opportunities but we need a lot more > work in the form of > >> > government incentives to operators AND > businesses to promote and support > >> > the nascent outsourcing industry. Yes, > I read the post on the judiciary > >> > plans to outsource the transcription but I > think there is plenty more work > >> > that can be outsourced and if the government > wasn't so focused on the > >> > foreign investor and looked at the government > as a consumer of outsourced > >> > services and the local private sector we may > make more progress. My hope > >> > is that we can focus on creating the > environment that makes it conducive > >> > to manage and operate domestic BPOs which > will be building capacity while > >> > we manage and frankly repair our much > tarnished image abroad. Just like a > >> > company needs to look at reinvesting retained > earnings before it seeks > >> > outside financing, we need to look at what we > can do locally before we > >> > start tapping the international market, > especially given the heightened > >> > risk factors that Kenya faces since 2007/8. > >> > > >> > This means: > >> > 1. Government departments, agencies > outsourcing work to local companies > >> > and looking at outsourcing not as a way to > shed jobs but as a means to > >> > better manage scare resources. > >> > 2. Tax breaks for local BPO operators > and private companies contracting > >> > outsourcing services locally to incentivize > operator investment and > >> > company adaption of services in this > industry. Tax breaks should be > >> > immediate and not dependant on the entry or > attraction of foreign > >> > investors. Those of us currently in > operation are betting on Kenya. > >> > Instead of waiting we are putting our money > to work believing in the > >> > future of this country...I don't think we are > asking for too much when we > >> > ask the government to support our > development. > >> > 3. Less focus on what we do not have and a > greater focus on what we have. > >> > Skills, entrepreneurs and an optimistic view > of our country as well as a > >> > domestic market and potential to tap into the > larger regional market (EAC > >> > & COMESA). > >> > > >> > Finally, I am of the contrarian view: we have > the skill set, but because > >> > we are not willing to start where we are we > are asking students and > >> > graduates to pay more money to get additional > certification before we can > >> > get foreign investors interested in our > country...Frankly I think we place > >> > too much stock in certificates and paper > qualifications. If we ask these > >> > graduates to take another training class with > the promise of better > >> > opportunity they will...instead I suggest we > recognize the current > >> > intellectual capital that we have and those > of us in the industry focus on > >> > the job training and going back to the role > that government can play, > >> > obtain tax credits for this on the job > training. Lets us make sure these > >> > graduates have work and build on that instead > of creating additional > >> > hurdles to employment. > >> > > >> > > >> > Subject: Re: [kictanet] Day > 5 of 10- BPO Discussions, HR Issues > >> > From: "S.Murigi Muraya" > <murigi.muraya(a)gmail.com> > >> > Date: Mon, June 8, 2009 5:17 > pm > >> > To: mkamuru(a)emanageafrica.com > >> > Cc: "KICTAnet ICT Policy > Discussions" <kictanet(a)lists.kictanet.or.ke> > >> > Priority: Normal > >> > > >> > > >> >> Let us also factor in on the job training > to improve our skill sets. > >> >> Software engineers become masters of > their craft by doing projects and > >> >> by exchanging (code and concepts) with > their peers. A classroom setting > >> >> possibly contributes to less than 10% of > all their success. > >> >> > >> >> There have been a number of comments in > these (BPO) discussions > >> >> comparing us with India, South Africa and > Mauritius. > >> >> > >> >> We cannot rely on the whims of those with > negative (but often valid) > >> >> perceptions towards us. We need to give > ourselves a chance that is of > >> >> our own creation. > >> >> > >> >> @ 40 Million (our 2010 population) > growing at 2.5% > >> >> (https://www.cia.gov/library/publications/the-world-factbook/geos/ke.html > >> >> and others estimate our population growth > @ almost 2.7% per annum) we > >> >> will add 1 Million Kenyans to our > population next year. 2030 is sure to > >> >> see us with a population of at least 60 > Million. > >> >> > >> >> With that in mind and given the fact > political instability is the > >> >> current (and unfortunately valid) excuse > to avoid Kenya, we would be > >> >> most ignorant NOT to focus most of our > BPO efforts internally. This will > >> >> build up LOCAL companies and on a > REGIONAL basis. This will build up > >> >> local talent who may otherwise be > demoralized for not being Western > >> >> enough to Foreign BPO companies. > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> bitange(a)jambo.co.ke > wrote: > >> >>> Walubengo, > >> >>> With respect to capacity building, > the Government has done the > >> >>> following > >> >>> Established Multimedia University to > focus on IT Skills Development; > >> >>> Contracted the Central Bureau of > Statistics through CCK to conduct ICT > >> >>> Skills inventory in Kenya and Set up > a task force to look into Skills > >> >>> development as recommended by > MaKinsey in the just concluded Value > >> >>> Proposition. We are in the > process of appointing other stakeholders > >> >>> into > >> >>> the committee. > >> >>> > >> >>> Although we do not have a sector > strategy on Capacity building, the > >> >>> Governemnt takes issues of skills > development very seriously. This is a > >> >>> matter that NESC emphasizes as key to > our competitiveness. In this > >> >>> regard > >> >>> we look forward to a quick > finalization of the skills inventory and the > >> >>> task force recommendation. > >> >>> > >> >>> Regards > >> >>> > >> >>> > >> >>> Ndemo. > >> >>> > >> >>> > >> >>> > >> >>> > >> >>>> -Day 5 of 10- BPO Discussions, > Human Capacity Issues > >> >>>> > >> >>>> Morning all, > >> >>>> > >> >>>> I trust you had a refreshing > weekend. Today I want to introduce the > >> >>>> theme > >> >>>> on Human Resource Development for > the BPO industry. The Researchers > >> >>>> found > >> >>>> that India, S.Africa and > Mauritius had a comprehensive inventory of > >> >>>> their > >> >>>> skill-base that was also > available for Validation by prospective > >> >>>> employers > >> >>>> and investors. Another > observation was ofcourse the sheer numbers of > >> >>>> Indian graduates (millions) that > made it the largest base of highly > >> >>>> skilled pool of graduates with > strong mathematical/scientific > >> >>>> orientation. > >> >>>> Whereas, Mauritius was > producing only 10,000 (university) graduates > >> >>>> per > >> >>>> year compared to Kenya's 30,000 > per year, Mauritius had the advantage > >> >>>> of > >> >>>> properly documenting their > national graduates database and marketing > >> >>>> it > >> >>>> appropriately to potential > clients in Europe/America. In addition, > >> >>>> the > >> >>>> Researchers noted that Mauritius > had a government funded but > >> >>>> Private-Sector oriented ICT > Academy that produced graduates > >> >>>> specificially > >> >>>> for the ICT industry. > >> >>>> > >> >>>> In Kenya, the Researchers > observed that apart from the lack of a > >> >>>> national > >> >>>> database on the available > skills/graduates, some of the BPO operators > >> >>>> were > >> >>>> engaged in vicious poaching > cycles where Agents trained in-house by > >> >>>> one > >> >>>> Operater are immediately hired by > the Competing Operators. It was > >> >>>> noted, > >> >>>> that an attempt has been made by > the .KE Government to create an > >> >>>> Industry-specific University > (Multimedia University College of Kenya) > >> >>>> to > >> >>>> address the HR gap but its > success or otherwise will remain to be seen > >> >>>> in > >> >>>> a few years time. The > Researchers also noted that Kenya's > >> >>>> English-speaking labor force had > an edge over the Indian one given > >> >>>> that > >> >>>> the average Kenyan had a > "neutral" accent unlike the Indian graduate > >> >>>> who > >> >>>> tended to have an "ethnic" accent > that often distracted the > >> >>>> Euro-American > >> >>>> > >> >>> %3 > >> >>> > >> >>> > >> >>> > ---------------------------------------------- > >> >>> This message has been scanned for > viruses and > >> >>> dangerous content by Jambo > MailScanner, and is > >> >>> believed to be clean. > >> >>> > --------------------------------------------- > >> >>> "easy access to the world" > >> >>> > >> >>> > >> >>> > _______________________________________________ > >> >>> kictanet mailing list > >> >>> kictanet(a)lists.kictanet.or.ke > >> >>> http://lists.kictanet.or.ke/mailman/listinfo/kictanet > >> >>> > >> >>> This message was sent to: murigi.muraya(a)gmail.com > >> >>> Unsubscribe or change your options > at > >> >>> > >> http://lists.kictanet.or.ke/mailman/options/kictanet/murigi.muraya%40gmail.… > >> >>> > >> >>> > >> >> > >> >> > _______________________________________________ > >> >> kictanet mailing list > >> >> kictanet(a)lists.kictanet.or.ke > >> >> http://lists.kictanet.or.ke/mailman/listinfo/kictanet > >> >> > >> >> This message was sent to: mkamuru(a)emanageafrica.com > >> >> Unsubscribe or change your options at > >> >> > >> http://lists.kictanet.or.ke/mailman/options/kictanet/mkamuru%40emanageafric… > >> >> > >> > > >> > > >> > -- > >> > Many thanks and best regards, > >> > > >> > > >> > Marilyn Muthoni Kamuru > >> > eManage Africa Limited > >> > P.O.Box 18136 00500 > >> > Nairobi, Kenya > >> > Tel: (254) 20 828 383; 2034 550 > >> > Personal Cell: (254) 0725 527 972, 0736 > 225 384 > >> > www.emanageafrica.com > >> > > >> > > >> > -- > >> > Many thanks and best regards, > >> > > >> > > >> > Marilyn Muthoni Kamuru > >> > eManage Africa Limited > >> > P.O.Box 18136 00500 > >> > Nairobi, Kenya > >> > Tel: (254) 20 828 383; 2034 550 > >> > Personal Cell: (254) 0725 527 972, 0736 > 225 384 > >> > www.emanageafrica.com > >> > > >> > > >> > > _______________________________________________ > >> > kictanet mailing list > >> > kictanet(a)lists.kictanet.or.ke > >> > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > >> > > >> > This message was sent to: bitange(a)jambo.co.ke > >> > Unsubscribe or change your options at > >> > http://lists.kictanet.or.ke/mailman/options/kictanet/bitange%40jambo.co.ke > >> > > >> > > ---------------------------------------------- > >> > This message has been scanned for viruses > and > >> > dangerous content by Jambo MailScanner, and > is > >> > believed to be clean. > >> > > --------------------------------------------- > >> > "easy access to the world" > >> > > >> > > >> > >> > >> > >> ---------------------------------------------- > >> This message has been scanned for viruses and > >> dangerous content by Jambo MailScanner, and is > >> believed to be clean. > >> --------------------------------------------- > >> "easy access to the world" > >> > >> > >> _______________________________________________ > >> kictanet mailing list > >> kictanet(a)lists.kictanet.or.ke > >> http://lists.kictanet.or.ke/mailman/listinfo/kictanet > >> > >> This message was sent to: godera(a)skyweb.co.ke > >> Unsubscribe or change your options at > >> http://lists.kictanet.or.ke/mailman/options/kictanet/godera%40skyweb.co.ke > >> > > > > > > > > > > ------------------------------------------------- > > This mail sent through IMP: http://horde.org/imp/ > > > > _______________________________________________ > > kictanet mailing list > > kictanet(a)lists.kictanet.or.ke > > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > > > This message was sent to: ikua(a)lpakenya.org > > Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/ikua%40lpakenya.org > > > > > > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: jwalu(a)yahoo.com > Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com >

1 0

[Fwd: Re: Day 5 of 10- BPO Discussions, HR Issues]
by Marilyn M. Kamuru 09 Jun '09

09 Jun '09

Excellent point! I think we are making a huge mistake especially in light of the post election violence focusing so heavily on the foreign investors and the international BPO market. I have been following this discussion and as a local BPO operator focused on the domestic market I can tell you we have a difficult time convincing local companies to outsource and while all this talk is good frankly I think we are missing the point. If the point is development, then why aren't we focusing on how to develop this industry as quickly and effectively as possible? In my view the low hanging fruit are the domestic opportunities but we need a lot more work in the form of government incentives to operators AND businesses to promote and support the nascent outsourcing industry. Yes, I read the post on the judiciary plans to outsource the transcription but I think there is plenty more work that can be outsourced and if the government wasn't so focused on the foreign investor and looked at the government as a consumer of outsourced services and the local private sector we may make more progress. My hope is that we can focus on creating the environment that makes it conducive to manage and operate domestic BPOs which will be building capacity while we manage and frankly repair our much tarnished image abroad. Just like a company needs to look at reinvesting retained earnings before it seeks outside financing, we need to look at what we can do locally before we start tapping the international market, especially given the heightened risk factors that Kenya faces since 2007/8. This means: 1. Government departments, agencies outsourcing work to local companies and looking at outsourcing not as a way to shed jobs but as a means to better manage scare resources. 2. Tax breaks for local BPO operators and private companies contracting outsourcing services locally to incentivize operator investment and company adaption of services in this industry. Tax breaks should be immediate and not dependant on the entry or attraction of foreign investors. Those of us currently in operation are betting on Kenya. Instead of waiting we are putting our money to work believing in the future of this country...I don't think we are asking for too much when we ask the government to support our development. 3. Less focus on what we do not have and a greater focus on what we have. Skills, entrepreneurs and an optimistic view of our country as well as a domestic market and potential to tap into the larger regional market (EAC & COMESA). Finally, I am of the contrarian view: we have the skill set, but because we are not willing to start where we are we are asking students and graduates to pay more money to get additional certification before we can get foreign investors interested in our country...Frankly I think we place too much stock in certificates and paper qualifications. If we ask these graduates to take another training class with the promise of better opportunity they will...instead I suggest we recognize the current intellectual capital that we have and those of us in the industry focus on the job training and going back to the role that government can play, obtain tax credits for this on the job training. Lets us make sure these graduates have work and build on that instead of creating additional hurdles to employment. Subject: Re: [kictanet] Day 5 of 10- BPO Discussions, HR Issues From: "S.Murigi Muraya" <murigi.muraya(a)gmail.com> Date: Mon, June 8, 2009 5:17 pm To: mkamuru(a)emanageafrica.com Cc: "KICTAnet ICT Policy Discussions" <kictanet(a)lists.kictanet.or.ke> Priority: Normal > Let us also factor in on the job training to improve our skill sets. > Software engineers become masters of their craft by doing projects and > by exchanging (code and concepts) with their peers. A classroom setting > possibly contributes to less than 10% of all their success. > > There have been a number of comments in these (BPO) discussions > comparing us with India, South Africa and Mauritius. > > We cannot rely on the whims of those with negative (but often valid) > perceptions towards us. We need to give ourselves a chance that is of > our own creation. > > @ 40 Million (our 2010 population) growing at 2.5% > (https://www.cia.gov/library/publications/the-world-factbook/geos/ke.html > and others estimate our population growth @ almost 2.7% per annum) we > will add 1 Million Kenyans to our population next year. 2030 is sure to > see us with a population of at least 60 Million. > > With that in mind and given the fact political instability is the > current (and unfortunately valid) excuse to avoid Kenya, we would be > most ignorant NOT to focus most of our BPO efforts internally. This will > build up LOCAL companies and on a REGIONAL basis. This will build up > local talent who may otherwise be demoralized for not being Western > enough to Foreign BPO companies. > > > > > > > bitange(a)jambo.co.ke wrote: >> Walubengo, >> With respect to capacity building, the Government has done the following >> Established Multimedia University to focus on IT Skills Development; >> Contracted the Central Bureau of Statistics through CCK to conduct ICT >> Skills inventory in Kenya and Set up a task force to look into Skills >> development as recommended by MaKinsey in the just concluded Value >> Proposition. We are in the process of appointing other stakeholders >> into >> the committee. >> >> Although we do not have a sector strategy on Capacity building, the >> Governemnt takes issues of skills development very seriously. This is a >> matter that NESC emphasizes as key to our competitiveness. In this >> regard >> we look forward to a quick finalization of the skills inventory and the >> task force recommendation. >> >> Regards >> >> >> Ndemo. >> >> >> >> >>> -Day 5 of 10- BPO Discussions, Human Capacity Issues >>> >>> Morning all, >>> >>> I trust you had a refreshing weekend. Today I want to introduce the >>> theme >>> on Human Resource Development for the BPO industry. The Researchers >>> found >>> that India, S.Africa and Mauritius had a comprehensive inventory of >>> their >>> skill-base that was also available for Validation by prospective >>> employers >>> and investors. Another observation was ofcourse the sheer numbers of >>> Indian graduates (millions) that made it the largest base of highly >>> skilled pool of graduates with strong mathematical/scientific >>> orientation. >>> Whereas, Mauritius was producing only 10,000 (university) graduates >>> per >>> year compared to Kenya's 30,000 per year, Mauritius had the advantage >>> of >>> properly documenting their national graduates database and marketing it >>> appropriately to potential clients in Europe/America. In addition, the >>> Researchers noted that Mauritius had a government funded but >>> Private-Sector oriented ICT Academy that produced graduates >>> specificially >>> for the ICT industry. >>> >>> In Kenya, the Researchers observed that apart from the lack of a >>> national >>> database on the available skills/graduates, some of the BPO operators >>> were >>> engaged in vicious poaching cycles where Agents trained in-house by one >>> Operater are immediately hired by the Competing Operators. It was >>> noted, >>> that an attempt has been made by the .KE Government to create an >>> Industry-specific University (Multimedia University College of Kenya) >>> to >>> address the HR gap but its success or otherwise will remain to be seen >>> in >>> a few years time. The Researchers also noted that Kenya's >>> English-speaking labor force had an edge over the Indian one given that >>> the average Kenyan had a "neutral" accent unlike the Indian graduate >>> who >>> tended to have an "ethnic" accent that often distracted the >>> Euro-American >>> >> %3 >> >> >> ---------------------------------------------- >> This message has been scanned for viruses and >> dangerous content by Jambo MailScanner, and is >> believed to be clean. >> --------------------------------------------- >> "easy access to the world" >> >> >> _______________________________________________ >> kictanet mailing list >> kictanet(a)lists.kictanet.or.ke >> http://lists.kictanet.or.ke/mailman/listinfo/kictanet >> >> This message was sent to: murigi.muraya(a)gmail.com >> Unsubscribe or change your options at >> http://lists.kictanet.or.ke/mailman/options/kictanet/murigi.muraya%40gmail.… >> >> > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: mkamuru(a)emanageafrica.com > Unsubscribe or change your options at > http://lists.kictanet.or.ke/mailman/options/kictanet/mkamuru%40emanageafric… > -- Many thanks and best regards, Marilyn Muthoni Kamuru eManage Africa Limited P.O.Box 18136 00500 Nairobi, Kenya Tel: (254) 20 828 383; 2034 550 Personal Cell: (254) 0725 527 972, 0736 225 384 www.emanageafrica.com -- Many thanks and best regards, Marilyn Muthoni Kamuru eManage Africa Limited P.O.Box 18136 00500 Nairobi, Kenya Tel: (254) 20 828 383; 2034 550 Personal Cell: (254) 0725 527 972, 0736 225 384 www.emanageafrica.com

5 4

Re: [kictanet] Day 5 of 10- BPO Discussions, HR Issues
by lily marusoi 09 Jun '09

09 Jun '09

My take on Q 7&8 We need to come up with a standardized national curriculum for the BPO sector a "finishing school" for those aspiring to work in the BPO sector. Having looked at the KBPO society training framework I feel there is a need to customise it to fit our Kenyan situation as some skills set were assumed to be obvious. When we talk of equiping the graduates, lets not also forget that we have so many other youths graduating from tertiary institutions with certificates and diplomas. Some major industry players have hinted that they prefer non graduates so long as they have the right attitudes, it is easier to train skills but not attitudes which is a major factor in the BPO sector. Regards Lily --- On Mon, 6/8/09, Judy Okite <judyokite(a)gmail.com> wrote: From: Judy Okite <judyokite(a)gmail.com> Subject: Re: [kictanet] Day 5 of 10- BPO Discussions, HR Issues To: lmarusoi(a)yahoo.com Cc: kictanet(a)lists.kictanet.or.ke Date: Monday, June 8, 2009, 11:50 AM to answer both Q 7&8 my suggestion on this.....all graduates,should be equipped to work in a BPO,at the time of their graduation. BPO specifics,should be entrenched,within the curriculum.....with this there will be no descrimination and I believe it will bring in quality to this market e.g in USIU,I know you have to do a foreign language....at some point in your 2years of your time with them...it doesnt really matter what course your taking and level. Kind Regards, On Mon, Jun 8, 2009 at 8:06 AM, Walubengo J <jwalu(a)yahoo.com> wrote: -Day 5 of 10- BPO Discussions, Human Capacity Issues Morning all, I trust you had a refreshing weekend. Today I want to introduce the theme on Human Resource Development for the BPO industry. The Researchers found that India, S.Africa and Mauritius had a comprehensive inventory of their skill-base that was also available for Validation by prospective employers and investors. Another observation was ofcourse the sheer numbers of Indian graduates (millions) that made it the largest base of highly skilled pool of graduates with strong mathematical/scientific orientation. Whereas, Mauritius was producing only 10,000 (university) graduates per year compared to Kenya's 30,000 per year, Mauritius had the advantage of properly documenting their national graduates database and marketing it appropriately to potential clients in Europe/America. In addition, the Researchers noted that Mauritius had a government funded but Private-Sector oriented ICT Academy that produced graduates specificially for the ICT industry. In Kenya, the Researchers observed that apart from the lack of a national database on the available skills/graduates, some of the BPO operators were engaged in vicious poaching cycles where Agents trained in-house by one Operater are immediately hired by the Competing Operators. It was noted, that an attempt has been made by the .KE Government to create an Industry-specific University (Multimedia University College of Kenya) to address the HR gap but its success or otherwise will remain to be seen in a few years time. The Researchers also noted that Kenya's English-speaking labor force had an edge over the Indian one given that the average Kenyan had a "neutral" accent unlike the Indian graduate who tended to have an "ethnic" accent that often distracted the Euro-American markets/clients. But this advantage is yet to be exploited - even as the Indians move up the BPO value chain and concentrate on non-accent related processes such as Software Engineering, Research (Financial, Medicine, etc), Product (e.g. Civil and Architectural) Design amongst others. Which leads us to todays questions. Qtn 7: How do we develop a national database on the wide-range of available ICT skill in Kenya - specifically which institution should be mandated to realise this, ensuring that such a database is kept upto date over the years? Qtn 8: What strategies should the country adopt to ensure a continuous supply of relevant and timely BPO-Specific skills? Please, lets have your comments flowing,dig yahjwalu starting now... walu. Encl: Synthesis 3 - HR Issues _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: judyokite(a)gmail.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/judyokite%40gmail.com -- "Each of us is great insofar as we perceive and act on the infinite possibilities which lie undiscovered and unrecognized about us." James Harvey Robinson -----Inline Attachment Follows----- _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: lmarusoi(a)yahoo.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/lmarusoi%40yahoo.com

6 5

Re: [kictanet] Day 5 of 10- BPO Discussions, HR Issues
by waudo siganga 08 Jun '09

08 Jun '09

Dear Catherine - That report (which dealt with the overall ICT workforce rather than just BPO) was handed over to the sponsor, USAID in Dec. 2006. I do not know what they did with it but I have attached a copy for those who may want to browse it. It contained some policy recomendations maybe some are still relevant. Kind Regards, Waudo On Mon, 08 Jun 2009 06:12 -0700, "Catherine Adeya" <elizaslider(a)yahoo.com> wrote: Apology I meant CSK (Computer Society of Kenya) conducted a study some years back and not CFSK (Computers for Schools Kenya). N ____________________________________________________________ From: Catherine Adeya <elizaslider(a)yahoo.com> To: elizaslider(a)yahoo.com Cc: kictanet(a)lists.kictanet.or.ke Sent: Monday, June 8, 2009 3:13:47 PM Subject: Re: [kictanet] Day 5 of 10- BPO Discussions, HR Issues Tim et. al, If I am not wrong there have been attempts to find a way to develop a skills inventory in Kenya especially of IT or IT-related graduates. I do believe CFSK conducted a study a few years back, am not sure what became of the study. There were also attempts by others to develop such a database but some were curtailed due to lack of funding or good-will....if some of you are out here in cyberspace kindly do share so we build on what you have done and do not reinvent the wheel. Walu, you may remember some of the round-tables we were involved in some years ago. What we realized immediately is that the universities did not even know where their graduates were, they did not have an active alumni network to help them identify the sectors that were absorbing their graduates and where the gaps were as this could inform curriculum review. I know it is a long shot to expect the universities to do this but I think it would help if specific departments tried to collate this information. If the potential graduates knew it would be beneficial for them to share that information once they graduate then it may ease the process. Beneficial in two ways, to help with curriculum review and place share their names and details with those looking for the relevant skills....ok am waffling I know. I think the team was on to something there but we kind of dwelt too much on the successful South African model where they did an excellent study titled the SAITIS study as far back as 1998 and I think updated the study and implementation around 2004 or so, I can't remember off the top of my head. I know that relevant institutions came together to share their expertise in the study so that it was representative and collaborative. The studies basically covered a number of issues including the national IT Education and Training intiatives in SA (including schools, tertiary institutions, government and private sector iniatives. It attempted to categorize jobs and skills in the IT industry and looked at it in the context of global trends. There are similar studies elsewhere but I thought I may highlight on this one as I read about it years ago. Best, Nyaki ____________________________________________________________ From: Mwololo Tim <timwololo(a)gmail.com> To: elizaslider(a)yahoo.com Cc: kictanet(a)lists.kictanet.or.ke Sent: Monday, June 8, 2009 1:47:11 PM Subject: Re: [kictanet] Day 5 of 10- BPO Discussions, HR Issues Bwana Ndemo, These are good initiatives. However, I believe we need to look at the total secondary and tertiary education system to make sure it produces the skill sets we require for the BPO&O sector, depending on the strategy we take as a country. One university college, which is new and still struggling to "stand up", so to speak, will not do. Of course we need the skills inventory you talk about to know where we are so that we can take an appropriate strategy for skills development. I know KNBS is currently very busy focusing on the census and I am not sure they have adequate capacity to push several large projects simultaneously, which may mean delays here. We might therefore need to find ways of expediting this exercise. tim On Mon, Jun 8, 2009 at 1:31 PM, <[1]bitange(a)jambo.co.ke> wrote: Walubengo, With respect to capacity building, the Government has done the following Established Multimedia University to focus on IT Skills Development; Contracted the Central Bureau of Statistics through CCK to conduct ICT Skills inventory in Kenya and Set up a task force to look into Skills development as recommended by MaKinsey in the just concluded Value Proposition. We are in the process of appointing other stakeholders into the committee. Although we do not have a sector strategy on Capacity building, the Governemnt takes issues of skills development very seriously. This is a matter that NESC emphasizes as key to our competitiveness. In this regard we look forward to a quick finalization of the skills inventory and the task force recommendation. Regards Ndemo. > -Day 5 of 10- BPO Discussions, Human Capacity Issues > > Morning all, > > I trust you had a refreshing weekend. Today I want to introduce the theme > on Human Resource Development for the BPO industry. The Researchers found > that India, S.Africa and Mauritius had a comprehensive inventory of their > skill-base that was also available for Validation by prospective employers > and investors. Another observation was ofcourse the sheer numbers of > Indian graduates (millions) that made it the largest base of highly > skilled pool of graduates with strong mathematical/scientific orientation. > Whereas, Mauritius was producing only 10,000 (university) graduates per > year compared to Kenya's 30,000 per year, Mauritius had the advantage of > properly documenting their national graduates database and marketing it > appropriately to potential clients in Europe/America. In addition, the > Researchers noted that Mauritius had a government funded but > Private-Sector oriented ICT Academy that produced graduates specificially > for the ICT industry. > > In Kenya, the Researchers observed that apart from the lack of a national > database on the available skills/graduates, some of the BPO operators were > engaged in vicious poaching cycles where Agents trained in-house by one > Operater are immediately hired by the Competing Operators. It was noted, > that an attempt has been made by the .KE Government to create an > Industry-specific University (Multimedia University College of Kenya) to > address the HR gap but its success or otherwise will remain to be seen in > a few years time. The Researchers also noted that Kenya's > English-speaking labor force had an edge over the Indian one given that > the average Kenyan had a "neutral" accent unlike the Indian graduate who > tended to have an "ethnic" accent that often distracted the Euro-American %3 ---------------------------------------------- This message has been scanned for viruses and dangerous content by Jambo MailScanner, and is believed to be clean. --------------------------------------------- "easy access to the world" _______________________________________________ kictanet mailing list [2]kictanet(a)lists.kictanet.or.ke [3]http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: [4]timwololo(a)gmail.com Unsubscribe or change your options at [5]http://lists.kictanet.or.ke/mailman/options/kictanet/timwol olo%40gmail.com References 1. mailto:bitange@jambo.co.ke 2. mailto:kictanet@lists.kictanet.or.ke 3. http://lists.kictanet.or.ke/mailman/listinfo/kictanet 4. mailto:timwololo@gmail.com 5. http://lists.kictanet.or.ke/mailman/options/kictanet/timwololo%40gmail.com

2 1

FW: Day 5 of 10- BPO Discussions, HR Issues
by Walubengo J 08 Jun '09

08 Jun '09

from MM --- On Mon, 6/8/09, muriuki mureithi <mureithi(a)summitstrategies.co.ke> wrote: Please send this to the list - my mail was rejected by the system that it is spam ------- Hi listers >From the researcher's brief, it is very clear that Kenya cannot compete with India if the sheer volume of skilled resource is the determinant for market penetration. There is another way however, it is time we evaluate our strength and focus on a niche market. This way we can put our human resource base development efforts to considerable advantage. What is our niche or what could be our niche? Do we know? On the specific question of a database, I suspect one institution may not adequately manage the database largely due to the limited mandate. A way forward to categorise the human resource skills into a) academic skills 2) industrial skills 3) in-house specialised skills. Under a) the ministries of education or one of its institutions has or should have a mandate to keep track of what goes through its institutions of tertiary or higher learning. Under b) ministry of labour and hopefully Department of Industrial Training should have a database because they have oversight on industrial training. This would also strengthen the capacity of those institutions to do what they should do and mandated to do sustainably Cheers muriuki Mureithi

1 0

Fwd: [AfrISPA.Discuss] US cuts off 'criminal' ISP
by Brian Munyao Longwe 08 Jun '09

08 Jun '09

FYI ---------- Forwarded message ---------- From: Charles Amega-Selorm <cas(a)internetresearch.com.gh> Date: Sat, Jun 6, 2009 at 8:42 PM Subject: [AfrISPA.Discuss] US cuts off 'criminal' ISP To: members(a)gispa.org.gh, discuss(a)afrispa.org US cuts off 'criminal' net firm An American ISP allegedly involved in distributing spam and images of child abuse has been thrown off the net. The US Federal Trade Commission asked for Pricewert LLC's net links to be severed after it had gathered evidence of the firm's 'criminal' connections. The FTC alleges that Pricewert had created one of the "leading US-based havens for illegal, malicious, and harmful content". Pricewert denied the allegations and said it would fight them in court. Legal fight In an official complaint filed in a San Jose Federal court, the FTC described Pricewert as a "rogue" or "black hat" ISP that acted as a hosting centre for many hi-tech criminals. The FTC alleges that Pricewert was paid to host "child pornography, botnet command and control servers, spyware, viruses, trojans, phishing-related sites, illegal online pharmacies, investment and other web-based scams". The evidence against Pricewert was gathered with the help of Nasa's computer crime division, Symantec, the National Center for Missing and Exploited Children, as well as groups such as Spamhaus and the Shadowserver Foundation. In its statement accompanying its filing, the FTC said its complaint was "not a finding or ruling that the defendant has actually violated the law". That, it said, would be decided by a court. A preliminary hearing will be heard on 15 June. So far, the FTC has not been able to identify who was behind Pricewert. Although its servers are based in the US, it is registered as a business in Belize and many of its employees are thought to be located in Eastern Europe. Talking to technology news site Network World, a spokesman for Pricewert said the action was "unfair" and it would take legal action to defend itself. http://news.bbc.co.uk/2/hi/technology/8084726.stm -- Charles Amega-Selorm Research Associate Internet Research Tel: +233-28-7297327 Fax: +233-21-258811 PMB 208, Accra-North http://www.internetresearch.com.gh To unsubscribe send a mail to: imailsrv(a)afrispa.org. Type the following in the body of your mail (not header): "Unsubscribe discuss" (without quotes). This List is operated by ZAnet Internet Services: www.zanet.co.za on behalf of www.afrispa.org. For any List Admin queries send mail to William(a)zanet.co.za -- Brian Munyao Longwe e-mail: blongwe(a)gmail.com cell: + 254 722 518 744 blog : http://zinjlog.blogspot.com meta-blog: http://mashilingi.blogspot.com

1 0

Re: [kictanet] Day 5 of 10- BPO Discussions, HR Issues
by lily marusoi 08 Jun '09

08 Jun '09

Hi Walu, Indeed we had a very refreshing weekend. To suggest on what strategies the country should adopt to ensure a continous supply of relevant and timely BPO specific skills: 1. --- On Mon, 6/8/09, Walubengo J <jwalu(a)yahoo.com> wrote: From: Walubengo J <jwalu(a)yahoo.com> Subject: [kictanet] Day 5 of 10- BPO Discussions, HR Issues To: lmarusoi(a)yahoo.com Cc: kictanet(a)lists.kictanet.or.ke Date: Monday, June 8, 2009, 9:06 AM -Day 5 of 10- BPO Discussions, Human Capacity Issues Morning all, I trust you had a refreshing weekend. Today I want to introduce the theme on Human Resource Development for the BPO industry. The Researchers found that India, S.Africa and Mauritius had a comprehensive inventory of their skill-base that was also available for Validation by prospective employers and investors. Another observation was ofcourse the sheer numbers of Indian graduates (millions) that made it the largest base of highly skilled pool of graduates with strong mathematical/scientific orientation. Whereas, Mauritius was producing only 10,000 (university) graduates per year compared to Kenya's 30,000 per year, Mauritius had the advantage of properly documenting their national graduates database and marketing it appropriately to potential clients in Europe/America. In addition, the Researchers noted that Mauritius had a government funded but Private-Sector oriented ICT Academy that produced graduates specificially for the ICT industry. In Kenya, the Researchers observed that apart from the lack of a national database on the available skills/graduates, some of the BPO operators were engaged in vicious poaching cycles where Agents trained in-house by one Operater are immediately hired by the Competing Operators. It was noted, that an attempt has been made by the .KE Government to create an Industry-specific University (Multimedia University College of Kenya) to address the HR gap but its success or otherwise will remain to be seen in a few years time. The Researchers also noted that Kenya's English-speaking labor force had an edge over the Indian one given that the average Kenyan had a "neutral" accent unlike the Indian graduate who tended to have an "ethnic" accent that often distracted the Euro-American markets/clients. But this advantage is yet to be exploited - even as the Indians move up the BPO value chain and concentrate on non-accent related processes such as Software Engineering, Research (Financial, Medicine, etc), Product (e.g. Civil and Architectural) Design amongst others. Which leads us to todays questions. Qtn 7: How do we develop a national database on the wide-range of available ICT skill in Kenya - specifically which institution should be mandated to realise this, ensuring that such a database is kept upto date over the years? Qtn 8: What strategies should the country adopt to ensure a continuous supply of relevant and timely BPO-Specific skills? Please, lets have your comments flowing,dig yahjwalu starting now... walu. Encl: Synthesis 3 - HR Issues -----Inline Attachment Follows----- _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: lmarusoi(a)yahoo.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/lmarusoi%40yahoo.com

1 0

Day 4 of 10- BPO Discussions, Govt Subsidies
by Sam Aguyo 06 Jun '09

06 Jun '09

Members I would note that surprisingly there is little participation of the practitioners. This could be strategic or otherwise. Their effective participation would give practical problems affecting the industry on the ground. Sometimes it is good to avoid generalization, for example a good comparison is between same environments – a goat with a goat, a sheep with a sheep and not a goat with an Elephant, the latter even though animals but totally different characteristics. We may want to compare with our Indian brothers; however the environments could be different. In this respect facts and figures would reveal more. I mean, the government provided this sort of incentive/subsidy targeting this for this period and the output was this. Based on this, it would be critical to narrow down to specifics that require intervention or subsidy, grants. As an example, the government should improve the environment within the EPZ by availing affordable and reliable bandwidth commensurate with the requirements of the players then invite the players to station there. In return, such incentive would attract a certain percentage of players of different configurations able to employ a certain number of people and such configurations can source jobs from such kinds of markets. This would add up! We should not loose focus, what would be the return on investment for such subsidy/incentive. These words i.e. subsidy/incentive have the propensity to read handouts. Sam Aguyo ________________________________ From: Walubengo J <jwalu(a)yahoo.com> To: sam aguyo <saguyo(a)yahoo.com> Cc: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke> Sent: Thursday, June 4, 2009 9:48:07 PM Subject: [kictanet] Day 4 of 10- BPO Discussions, Govt Subsidies -Dear Listers, I must thank all for your insights over the last few days. I like the challenge that asked whether we are "over-regulating" an emerging market as the "answer" to the question on if we have legal and regulatory gaps. Listers are encouraged to challenge and not just answer the questions. Other arising issues included where we want to play within the BPO Value Chain, the Impact of the Political (in-)stability, the need to map our Data Protection laws to those in the target markets are just but some of the highlights I picked - and by all means this is NOT exhaustive as am still reading through the contributions. But today we need to open the theme on Government subsidies. The Researchers found the S.Africa and India had elaborate subsidy provisions for the sector that included Tax Holidays and Exemptions, Investment Grants to BPO operators, Training Subsidies, One-stop shop for Corporate Company Registrations that could be 100% foreign owned, etc. The Researchers noted the unique Mauritius case which had similar incentives but eventually abolished most of them arguing that they were more beneficial to the Operators than to the Nation. On the Kenyan front - other than the not so succesfull Govt Bandwidth subsidies for Operators, very little in terms of incentives was available to BPO Operators. It was noted that the BPO operators had to be within the EPZ in order to enjoy the subsidies other EPZ corporates operates - the problem being that most BPO operaters exist outside the EPZ area. Whats more, BPO operators had to pay additional charges to be registered by the CCK (Regulator) and should be at least 20% locally owned. Qtn6: What incentives / subsidies should the government provide to BPO operators? What of the clause requiring 20% Local shareholding in foreign companies - is it prohibitive or helpful? Floor is open comments. walu. Encl: Synthesis 2:- Subsidies and Incentives

2 1

Fw: [ISOC] ISOC launches IGF 2009 Ambassador Program
by alice munyua 06 Jun '09

06 Jun '09

For those who follow global internet governance policy processes, this could be a chance to attend the 4th IGF which will be held in Egypt in November. Best Alice ------Original Message------ From: Constance Bommelaer Sender: isoc-members-announce-bounces(a)elists.isoc.org To: isoc-members-announce(a)elists.isoc.org Subject: [ISOC] ISOC launches IGF 2009 Ambassador Program Sent: Jun 4, 2009 4:35 PM Dear all, Following the successful ISOC Ambassador program to the World Summit on the Information Society (WSIS) in 2005, to the Internet Governance Forum (IGF) in Rio in 2007 and in Hyderabad in 2008, we are pleased to announce a call for expressions of interest to participate in the ISOC Ambassador program to the Internet Governance Forum meeting in Sharm El Sheikh, Egypt, in November 2009. As part of the ISOC Internet Leaders program, the Ambassador program is designed to involve members in ISOC's global engagement activities while providing valuable expertise and know-how to the IGF meeting in Sharm El Sheikh. This year, ISOC is supporting not only the participation of first time Ambassadors, but also of returning Ambassadors to the Internet Governance Forum. The IGF 2009 meeting will take place Sunday 15 through Wednesday 18 November 2009. Interested individuals should be available to arrive no later than Saturday 14 November. Further details on ISOC's IGF 2009 Ambassador program can be found here: http://www.isoc.org/pubpolpillar/igfambassadors/ Read also about: ISOC Internet Leaders program: http://www.isoc.org/leaders/ Internet Governance Forum: http://www.intgovforum.org/cms/ Best regards, Constance Bommelaer Senior Manager Strategic Global Engagement Internet Society (ISOC) +41 22 807 14 48 +33 6 62 17 31 86 http://www.isoc.org _______________________________________________ Isoc-members-announce mailing list Isoc-members-announce(a)elists.isoc.org http://elists.isoc.org/mailman/listinfo/isoc-members-announce

1 0

Re: [kictanet] Day 2 of 10:-BPO discussions, Legal and Regulatory Frameworks
by Jotham Kilimo Mwale 05 Jun '09

05 Jun '09

Gilda, You are right when you say we must develop both domestic and international markets in tandem. But I think there is something to lose when the focus is too much on international market. We lose the opportunity to develop the domestic market, which, in my view, is one of the basic building block for the BPO sector in terms of capacity building/ experience which in turn will give confidence to the international market. When we talk of bad publicity for this country hampering the growth/attractiveness of the international BPO market, I believe a vibrant domestic BPO market will counter that (bad image) in a more convincing manner than asking the media to tone down on divisive politics, and will make the work easier for our international marketers. Also, I think that the move taken by some local companies to have their own in-house call/contact centres rather than outsource is a statement of 'no confidence' on the BPO operators. It has just made marketing Kenya as a BPO destination a little more difficult. Regards, Jotham --- On Thu, 6/4/09, godera(a)skyweb.co.ke <godera(a)skyweb.co.ke> wrote: From: godera(a)skyweb.co.ke <godera(a)skyweb.co.ke> Subject: Re: [kictanet] Day 2 of 10:-BPO discussions, Legal and Regulatory Frameworks To: jokilimo(a)yahoo.com Cc: "KICTAnet ICT Policy Discussions" <kictanet(a)lists.kictanet.or.ke> Date: Thursday, June 4, 2009, 4:59 AM Peres, I fully agree with your sentiments. I especially am of the very strong opinion (and I stand stoned by some) that we must develop both domestic and international markets in tandem. Much as there has been a school of thought that we focus on domestic first, I beg to differ. We need to do so in tandem with the international market. What have we to lose? Gilda > > > External perception is absolutely critical in the race to obtain > international BPO contracts. No one wants to outsource to a country > which they 'percieve' as unstable, or which they percieve as > underdeveloped. The truth is that most executives in our source > markets for BPO work, in particular USA, percieve Africa as one > country with a myriad of ills: > > Somalia -Pirates > Congo - Wars > Darfur- kicking out the Aid organizations, starvation > Kenya ? Post Elections Violence > Nigeria ? 419 Scams > Zimbabwe ? Cholera and Inflation > Etc., etc. > > The best way to counter these perceptions is to have in-coming trade > delegations from our source markets, so they can see for themselves > what Kenya has to offer. > > W need to work on changing these negative perceptions of Kenya/Africa, > BUT at the same time build up our internal capacity. We cannot do one > without the other. Local outsourcing market needs to be developed in > tandem with the international. > > Peres > > Quoting Barrack Otieno <otieno.barrack(a)gmail.com>: > > > Colleagues your comments are right, however we seemed to be more inclined > at > > external perceptions as opposed to building up internal capacity, must it > > take foreigners to show us our potential? > > > > On Thu, Jun 4, 2009 at 9:01 AM, munyiva ngea <munyivangea(a)gmail.com> > wrote: > > > >> Good morning, > >> > >> I agree with Peter about perception take Mauritius for example the > >> Board of Investment and the BPO Vendors strive to change the > >> perception of the country as a mere tourist attraction to an ICT Hub. > >> They invite prospective investors or clients to the country take them > >> to their lavish well equipped offices, which are probably located in > >> Ebene Cyber City the landing point of the Submarine cable so the > >> clients are assured of available internet infrastructure.After the > >> site visit the clients are then whisked away to have a fantastic > >> weekend on the beaches or on a boat. Simply put they show clients they > >> can do much more than provide BPO services they can offer quality of > >> life. > >> > >> To answer Question 3 i think without the government and local vendors > >> taking decisive steps to attract and retain investors and clients to > >> the country. Basically we need to give officials who are marketing the > >> country the funds to be able to invite the prospective investors and > >> clients to the country to show them we sufficient infrastructure and > >> Human resources. > >> > >> In order to build confidence in the country's capabilities we have to > >> have to EVIDENCE of these capabilities take India for example with its > >> National Skills Registry which is an industry initiative to ensure > >> that individuals employed by organizations have their background and > >> antecedents verified > >> (http://news.indiamart.com/news-analysis/national-skills-regi-13182.html) > >> prospective clients need only to browse through the site to be assured > >> that the country has the Human resource capacity needed. What about > >> Kenya apart from various websites which allow individuals to upload > >> their CVs where can a prospective client get information on the > >> available agents, software developers and so on?? this information is > >> not available on various institutional websites (universities, > >> colleges) so how do we expect a client to actually believe that we are > >> capable if we are unable to show it (Perception again!!) > >> > >> > >> > >> -- > >> Best regards > >> Munyiva Ngea > >> > >> _______________________________________________ > >> kictanet mailing list > >> kictanet(a)lists.kictanet.or.ke > >> http://lists.kictanet.or.ke/mailman/listinfo/kictanet > >> > >> This message was sent to: otieno.barrack(a)gmail.com > >> Unsubscribe or change your options at > >> > http://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail… > >> > > > > > > > > -- > > Barrack O. Otieno > > ISSEN CONSULTING > > Tel: > > +254721325277 > > +254733206359 > > http://projectdiscovery.or.ke > > To give up the task of reforming society is to give up ones responsibility > > as a free man. > > Alan Paton, South Africa > > > > > > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: godera(a)skyweb.co.ke > Unsubscribe or change your options at > http://lists.kictanet.or.ke/mailman/options/kictanet/godera%40skyweb.co.ke > ------------------------------------------------- This mail sent through IMP: http://horde.org/imp/ _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: jokilimo(a)yahoo.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/jokilimo%40yahoo.com

4 3

Day 2 of 10:-BPO discussions, Legal and Regulatory Frameworks
by Walubengo J 05 Jun '09

05 Jun '09

Morning all, Yesterday was like my 1st day in school - what a rich learning experience! Thanx to Waema, Nyaki, Barrack, Otuoma, and MM whose contributions were quite enlightening. Of the two questions asked, it appears that we need both comprehensive ICT and BPO Policies and Strategies. With regard to National BPO strategies and targets we learnt that there was quite some detail at the Ministry of Planning and the BPO Society which could benefit members if made widely accessible. Today we move from the Policy to the Legal, Regulatory Frameworks. The Research study found very comprehensive Legal and Regulatory environment in S.Africa, India and Mauritius that supported their BPO industry. Specifically, laws that took care of eTransactions, eCrime, Copyrights and Data Protection were well established. Furthermore their BPO Industries had adopted stringent Quality Assurance Frameworks for BPO and Contact Center Operations. The Researchers found that the case for Kenya was relatively comparable - with the recently enacted KCA Act (2009) that deals with eCrime & eTransactions leading the way, others like the Copyright Act (2001) as well as the Freedom of Information Bill cuurently at an advanced stage providing an encouraging Legal/Regulatory environment. Which brings us to the following two questions: Q3: With submarine cables landing next week and given the above legal/regulatory frameworks, how comes Kenya is NOT experiencing the anticipated boom in the BPO sector? What should we do to get local and foreign investors to show more confidence in the BPO industry? Q4: Could there be gaps in our Legal, Regulatory and Institutional frameworks that need to be addresssed? Put in black and white- Why hasn't Safaricom, Orange, Zain and several local Banks who have all opened their own very large Call-Centers NOT shown confidence in the BPO sector by outsourcing their operations to local BPO operators? What of the Government itself? Why cant it outsource non-core functions to the local BPO operators before trying attract foreign investors to do the same? The floor is open, we have only today to get comments/answers to these issues. walu.

16 24

Re: [kictanet] Day 2 of 10:-BPO discussions, Legal and Regulatory Frameworks
by munyiva ngea 05 Jun '09

05 Jun '09

Good morning, I agree with Peter about perception take Mauritius for example the Board of Investment and the BPO Vendors strive to change the perception of the country as a mere tourist attraction to an ICT Hub. They invite prospective investors or clients to the country take them to their lavish well equipped offices, which are probably located in Ebene Cyber City the landing point of the Submarine cable so the clients are assured of available internet infrastructure.After the site visit the clients are then whisked away to have a fantastic weekend on the beaches or on a boat. Simply put they show clients they can do much more than provide BPO services they can offer quality of life. To answer Question 3 i think without the government and local vendors taking decisive steps to attract and retain investors and clients to the country. Basically we need to give officials who are marketing the country the funds to be able to invite the prospective investors and clients to the country to show them we sufficient infrastructure and Human resources. In order to build confidence in the country's capabilities we have to have to EVIDENCE of these capabilities take India for example with its National Skills Registry which is an industry initiative to ensure that individuals employed by organizations have their background and antecedents verified (http://news.indiamart.com/news-analysis/national-skills-regi-13182.html) prospective clients need only to browse through the site to be assured that the country has the Human resource capacity needed. What about Kenya apart from various websites which allow individuals to upload their CVs where can a prospective client get information on the available agents, software developers and so on?? this information is not available on various institutional websites (universities, colleges) so how do we expect a client to actually believe that we are capable if we are unable to show it (Perception again!!) -- Best regards Munyiva Ngea

9 9

Re: [kictanet] Day 3 of 10- BPO Discussions, Institutional Frameworks
by Walubengo J 05 Jun '09

05 Jun '09

Eric, I like your query on what level should we as a country play within the BPO value chain. At the moment, I believe we are at the entry (low value) chain i.e. Call Center/Telemarketing which some Analyst have claimed are just electronic "hawkers" with minimal income at both individual and national level. We definately need to scale up to high-end BPO work such as software engineering, accounting, hr, etc. But I think we cannot avoid starting from the bottom. And that is where we are. As for Incentive issues, we shall cover them in tmrws theme. regards. walu. --- On Thu, 6/4/09, Eric Aligula <jairah(a)KIPPRA.OR.KE> wrote: > From: Eric Aligula <jairah(a)KIPPRA.OR.KE> > Subject: RE: [kictanet] Day 3 of 10- BPO Discussions, Institutional Frameworks > To: "Walubengo J" <jwalu(a)yahoo.com> > Cc: "KICTAnet ICT Policy Discussions" <kictanet(a)lists.kictanet.or.ke> > Date: Thursday, June 4, 2009, 10:22 AM > Dear All: > > Good morning! > > If I missed it, I apologize. I have two questions: > > 1. Are we agreed on which portion of the > BPO value Chain we want to enter? > 2. If we are in agreement, what should > the appropriate Incentive Regime be? > > The question regarding the speed with which speed with > which we identify and articulate our policy and other > incentive frameworks is something that must be addressed as > a matter of priority. In the fluid environment that > the global arena is, our slow processes will remain a major > headache. > > Kind regards > > Eric Aligula Magolo, PhD > Senior Analyst > Infrastructure and Economic Services Division > Kenya Institute for Public Policy Research and Analysis > (KIPPRA) > P.O. Box 56445, 00200 Nairobi, Kenya > Telephone: +254-20-2719933/4 > Fax: +254-20-2719951 > E-mail: jairah(a)kippra.or.ke > URL: www.kippra.org > > > Proudly Kenyan > "In the long history of the world, only a few generations > have been granted the role of defending freedom in its hour > of maximum danger. I do not shrink from this > responsibility..........I welcome it." > John F. Kennedy > "All that is necessary for evil to triumph is for good men > to do nothing." > Edmund Burke > "Far better to dare mighty things, to win glorious > triumphs, even though checkered by failure, than to take > rank with those poor spirits who neither enjoy much nor > suffer much, because they live in the gray twilight that > knows not victory, nor defeat." > Theodore Roosevelt > "Ex Africa semper aliquid novi" > > Repfor-----Original Message----- > RepforFrom: kictanet-bounces+jairah=kippra.or.ke(a)lists.kictanet.or.ke > Repfor[mailto:kictanet-bounces+jairah=kippra.or.ke@lists.kictanet.or.ke] > RepforOn Behalf Of Walubengo J > RepforSent: Thursday, June 04, 2009 8:14 AM > RepforTo: Eric Aligula > RepforCc: KICTAnet ICT Policy Discussions > RepforSubject: [kictanet] Day 3 of 10- BPO Discussions, > Institutional > RepforFrameworks > Repfor > Repfor > Repfor > RepforDear Listers, > Repfor > RepforI am encouraged by the flood of ideas that kicked in > after Bill and > RepforDr. Ndemo's interventions. Ofcourse Kenduiywo, > Bakuli and Peres > Repforyour discourse is as insightful as that of MM and > Barrack. Lets > Repforkeep the ideas flowing on previous themes even as we > move onto > Repfortoday's theme - just ensure you pick against the > corresponding > Repforsubject line and post. > Repfor > RepforI wish to open today's theme on Institutional > Frameworks. The > RepforResearchers found that in S.Africa, Mauritius, and > India, the > RepforPrivate Sector BPO lobby groups, Data Security Groups > and > RepforGovernment Agencies were working harmoniously with > clear, non- > Repforoverlapping mandates to support the BPO sector. In > Kenya it was > Repforfound that several bodies were involved in the BPO > Sector. These > Repforwere largely Government agencies such as the Min of > Education > Repfor(Technology Parks), Kenya ICT Board, KenInvest, > Export Promotion > RepforCouncil, CCK amongst others. The biggest challenge in > Kenya was > Repforthat there seemed to be no overall, cordinating body > overseeing > Repforthese functions - leading to alot of duplicated and > un-cordinated > Repforeffort from the various Players. And so our next Qtn > is: > Repfor > RepforQtn 5: What needs to be done to improve/strengthen > the > Repforinstitutional framework in order for the BPO and > outsourcing sector > Repforto play its planned role in the Kenyan economy? > Repfor > RepforWe have today on this since tmrw we shall move into > the Government > RepforSubsidiy/Incentive Issues for the BPO Sector. > Repfor > Repforwalu. > Repfor > Repfor > Repfor > Repfor > Repfor > Repfor_______________________________________________ > Repforkictanet mailing list > Repforkictanet(a)lists.kictanet.or.ke > Repforhttp://lists.kictanet.or.ke/mailman/listinfo/kictanet > Repfor > RepforThis message was sent to: jairah(a)kippra.or.ke > RepforUnsubscribe or change your options at > Repforhttp://lists.kictanet.or.ke/mailman/options/kictanet/jairah%40kippr > Repfora.or.ke >

4 4

Day 3 of 10- BPO Discussions, Institutional Frameworks
by Walubengo J 05 Jun '09

05 Jun '09

Dear Listers, I am encouraged by the flood of ideas that kicked in after Bill and Dr. Ndemo's interventions. Ofcourse Kenduiywo, Bakuli and Peres your discourse is as insightful as that of MM and Barrack. Lets keep the ideas flowing on previous themes even as we move onto today's theme - just ensure you pick against the corresponding subject line and post. I wish to open today's theme on Institutional Frameworks. The Researchers found that in S.Africa, Mauritius, and India, the Private Sector BPO lobby groups, Data Security Groups and Government Agencies were working harmoniously with clear, non-overlapping mandates to support the BPO sector. In Kenya it was found that several bodies were involved in the BPO Sector. These were largely Government agencies such as the Min of Education (Technology Parks), Kenya ICT Board, KenInvest, Export Promotion Council, CCK amongst others. The biggest challenge in Kenya was that there seemed to be no overall, cordinating body overseeing these functions - leading to alot of duplicated and un-cordinated effort from the various Players. And so our next Qtn is: Qtn 5: What needs to be done to improve/strengthen the institutional framework in order for the BPO and outsourcing sector to play its planned role in the Kenyan economy? We have today on this since tmrw we shall move into the Government Subsidiy/Incentive Issues for the BPO Sector. walu.

11 17

[Fwd: [ISOC] ISOC launches IGF 2009 Ambassador Program]
by Michuki Mwangi 04 Jun '09

04 Jun '09

FYI -------- Original Message -------- Subject: [ISOC] ISOC launches IGF 2009 Ambassador Program Date: Thu, 4 Jun 2009 15:35:43 +0200 From: Constance Bommelaer <bommelaer(a)isoc.org> To: <isoc-members-announce(a)elists.isoc.org> Dear all, Following the successful ISOC Ambassador program to the World Summit on the Information Society (WSIS) in 2005, to the Internet Governance Forum (IGF) in Rio in 2007 and in Hyderabad in 2008, we are pleased to announce a call for expressions of interest to participate in the ISOC Ambassador program to the Internet Governance Forum meeting in Sharm El Sheikh, Egypt, in November 2009. As part of the ISOC Internet Leaders program, the Ambassador program is designed to involve members in ISOC's global engagement activities while providing valuable expertise and know-how to the IGF meeting in Sharm El Sheikh. This year, ISOC is supporting not only the participation of first time Ambassadors, but also of returning Ambassadors to the Internet Governance Forum. The IGF 2009 meeting will take place Sunday 15 through Wednesday 18 November 2009. Interested individuals should be available to arrive no later than Saturday 14 November. Further details on ISOC's IGF 2009 Ambassador program can be found here: http://www.isoc.org/pubpolpillar/igfambassadors/ Read also about: ISOC Internet Leaders program: http://www.isoc.org/leaders/ Internet Governance Forum: http://www.intgovforum.org/cms/ Best regards, Constance Bommelaer Senior Manager Strategic Global Engagement Internet Society (ISOC) +41 22 807 14 48 +33 6 62 17 31 86 http://www.isoc.org <http://www.isoc.org/> _______________________________________________ Isoc-members-announce mailing list Isoc-members-announce(a)elists.isoc.org http://elists.isoc.org/mailman/listinfo/isoc-members-announce

1 0

Re: [kictanet] kictanet Digest, Vol 25, Issue 28
by Matunda Nyanchama 04 Jun '09

04 Jun '09

Dear all, I am glad to join this list and see the vibrant discussions here and exchange of ideas! It is refreshing. Question: given the volume of mail from the list (my inbox is nearly full for the last short while), is there a way to read messages and contribute to the list on the web? Regards ---------------------------------------------------------------------------------------------- Matunda Nyanchama, mnyanchama(a)aganoconsulting.com Agano Consulting Inc.; www.aganoconsulting.com ---------------------------------------------------------------------------------------------- “If you have less than 1 year to invest, plant rice. If you have 10 to 25 yearsto invest, build a house. If you have more than 25 years to invest, invest in your children" - Anonymous. -----------------------------------------------------------------------------------------------

2 1

Notice:-BPO eDiscussion, June 2nd-15th, 2009
by Walubengo J 04 Jun '09

04 Jun '09

Dear esteemed Listers (& apologies for cross-posting), I must seek your apologies for having to bring forth the BPO discussion ahead of the eContent Discussion as earlier planned. This is due to the fact that the BPO research undertaken by UoN, Prof. T. Waema et al has some strict publishing deadlines and he did NOT want to go to press without feedback from the community. We therefore seek your indulgence to ran the BPO discussion next week from Tuesday 2nd June 2009 for 2weeks according to the following themes and specifications: e-Discussion outline: 1. The policy, legal and institutional frameworks for BPO sector (2days, Walu moderating) 2. Subsidies accorded to BPO sector (2days, Walu moderating) 3. Human Capacity Issues (2days, Walu moderating) 4. Youth and Gender Issues (2days, Dr. C. Adeya moderating) 5. Strengths and Challenges for Kenya as a BPO destination (2days, Dr. C. Adeya moderating) The Aim of the e-discussion is to: Present the interim findings from the BPO research team and to get inputs from the ICT community and other e-participants in Kenya. The Objectives of the e-discussion are: * to share the interim findings of the BPO study * to obtain inputs from the e-participants * to begin to build consensus on the policy implications The Outputs The main output is a summary of the e-participants contributions. This summary will be used to enrich the findings to be presented in a stakeholders' workshop at the end of June 2009. We look forward to your active contribution to this important discussion next week and promise to run the eContent discussion soon after. walu.

7 7

Re: [kictanet] [Skunkworks] Fw: [ISOC] Nominations for 2009 Jonathan B. Postel Service Award Due by29 May
by alice 04 Jun '09

04 Jun '09

Please note that the deadline is today. More information about the award, the nomination procedure, and about Jon Postel's life and contributions is available at: http://www.isoc.org/postel/ best alice Solomon Mburu wrote: > Wow, that's impressive Ochuodo's credentials. I've got one question > here: Where are we supposed to send the nominations? Is it on this > list or there is a specific site? If so, which one? Alice...?! > > On 29/05/2009, Theus Owicho <owichot(a)gmail.com> wrote: > >> *Name:* Dr. Shem J. *OCHUODHO * >> >> >> >> ** *Nationality:* Kenyan * >> * >> >> * >> * >> >> *Date of Birth:* 29.12.60 >> >> >> *Languages:* *Speaking* *Reading* *Writing* >> >> >> English Excellent Excellent Excellent >> >> >> Dholuo Excellent Excellent Excellent >> >> >> Kiswahili Good Excellent Good >> >> >> >> >> >> *ACADEMIC QUALIFICATIONS* >> >> 2004: *LLD (Honorary)*, Marlboro College, Vermont, USA for "Successful >> Contribution and Combination of *Innovation, Business and Politics*" >> >> >> 1992: *Ph.D* in Computer Science, Specialising in *Software Engineering >> and Database Technology*, York University, United Kingdom. >> >> >> 1987: *MSc* in Electrical Engineering, Specialising in *Electronics and >> Telecommunications*, University of Nairobi, Kenya. >> >> >> 1984: *BSc* in Mathematics and Phyiscs, University of Nairobi, Kenya. >> >> *KEY QUALIFICATIONS (PROFESSIONAL)* >> >> Dr. Ochuodho is the *ICT Advisor to Minister of State in Charge of Energy >> and Communications*, Government of Rwanda (since May 2006). He also recently >> served as the * Chairman of the NEPAD Inter-Governmental Working >> Sub-Committee (IG-WSC)* mandated to evolve a common promotion strategy for >> the East African Sub-Marine Cable System (*EASSy*) among the policy makers, >> regulators, operators, development finance institutions (DFIs), and the >> civil society. >> >> He was previously the *Executive Director *of the *Rwanda Information >> Technology Authority *(*RITA, *June 2005 – May 2006*). * >> >> Dr Ochuodho is a former *Managing Director of the Kenya Pipeline Company >> (KPC) Limited *(March 2003 – December 2004). KPC is the State Corporation >> charged with the transportation, storage, and handling of petroleum >> products. It operates and manages a 900-km pipeline network from >> Mombasa-Nairobi-Kisumu-Eldoret. Apart from handling more than 80% of Kenya's >> refined petroleum supplies, KPC also moves most of the products used in >> Uganda, Rwanda, Burundi, Northern Tanzania, and parts of the Democratic >> Republic of Congo (DRC). >> >> He is a past * Chairman and Founder* of the African Regional Centre for >> Computing (*ARCC*). ARCC is a research and training organization whose main >> purport is to promote the use and development of computing and >> communications technologies, and a pioneer Internet service provider in >> Sub-Sahara Africa. >> >> He has previously lead a team of *Senior* *Consultants engaged by the >> International Telecommunication Union (ITU)* on behalf of the SADC >> Telecommunications Operators Association (SATA) looking at network >> modernization and expansion with specific focus on the improvement of >> transmission, signalling and switching systems as well as the establishment >> of national and regional Internet exchange points (IXPs) within the SADC >> region. >> >> He has also previously served as the *Lead Consultant in the UNESCO/UNDP >> National Information and Communications Infrastructure (NICI) Policy >> Framework Project*, which seeks to work with the Kenya Government through >> the Ministry of Information and Communications, the Office of the Government >> Spokesperson, and the E-Government Directorate in the Office of the >> President to develop a NICI Policy Framework, realize and implement a >> National ICT Policy, facilitate the implementation of the E-Government >> Strategy, and support the related Capacity-building process. >> >> He was the * Founding Convenor and Vice-Chairman of the Kenya ICT Trust Fund >> *, an initiative of 20 leading Private and Public Corporates working under >> the aegis of the Ministry of Education, Science and Technology that seeks to >> assist at least 80% of all public secondary schools to establish computer >> laboratories for educational purposes. As a related exercise, Microsoft >> contracted ARCC to oversee the establishment of a computer refurbishment >> centre to churn out about 4,000 computer units per month destined for 10 >> Eastern and Central African countries. During the time, ARCC was also >> contracted by MultiChoice Africa to train and support 10 identified schools, >> 6 of which were members of the NEPAD e-Schools programme. He continues to be >> a Member of the Kenya's e-Schools National Steering Committee. >> >> He is highly experienced in computing/software technology and information >> systems development. He is at the frontier of his profession in *developing, >> promoting and spreading Information and Communication Technology (ICT) in >> Africa particularly in Rwanda, Kenya* (and the environs) in several sectors >> including trade and commerce, health, education, and international >> networking. In the field of information systems development, Dr. >> Ochuodhohas considerable consulting experience in advising and >> assisting >> Governments, businesses, institutions and other organisations to identify >> and define their data and information needs as well as in selection, >> installation and maintenance of software and hardware that best serve their >> needs at reasonable cost. His previous clients include UN agencies, >> Governments of Kenya & Eritrea, Embassies, International Organisations >> (including the then European Commission), Donor Organisations, and the >> Private Sector. Dr. Ochuodho served *as the Consultant* to develop the >> UNCTAD sponsored Trade Point for Kenya and was designated by UNCTAD as the >> focal point to mirror it's Trade Point World-Wide Web Homepage in Africa. He >> has also worked with small scale producers and exporters to develop a >> database and trade information systems to enhance their business >> performance. In addition, he has worked with the Office of the Attorney >> General to look at the legal aspects of IT (including intellectual property >> rights and trade laws) as well as application of IT in the administration of >> justice--legal informatics. >> >> In collaboration with the then Ministry of Research, Technical Training and >> Technology (MRTT&T), he spearheaded the development of the first draft >> National IT Policy for Kenya. At the turn of the Century, he was deeply >> involved with the Ministry of Finance on a *pro-bono* basis in seeking ways >> to stem the *Millennium or Year 2000 Computer Bug (Y2K)*, being a Member of >> the National Y2K Steering Committee as the ICT industry representative. >> >> From 1997-2002, Dr Ochuodho was Member of Parliament for Rangwe >> Constituency. As the Lead Expert and Member of the *Communications Committee >> *, he was instrumental in the harmonizing and lobbying for the passage of >> the * Telecom Bill*, which liberalized the telecommunications sector and >> popularized Internet and mobile phone services. He was Founding Secretary of >> the ruling party's (NARC's) Co-ordinating Committee and Council. >> >> He previously worked with *Eriteria's Ministry of Communications* as *a >> Consultant* to develop a national communications policy. He has also served >> as * External Examiner in Computer Science to the University of Zimbabwe*. >> He has *published extensively*. >> >> >> *WORK EXPERIENCE:* >> >> *Current Position*: ICT Advisor to Minister of State in charge of Energy >> and Communications (since May 2006). *Immediate Past Position*: Executive >> Director, Rwanda Information Technology Authority (RITA – between June 2005 >> & May 2006) >> >> *Other Recent Responsibilities*: >> >> • Chairman and Co-Founder of the African Regional Centre for Computing >> (ARCC, Nairobi). Senior Consultant in various UN projects – (January-June >> 2005). >> >> • Managing Director, Kenya Pipeline Company Limited (March 2003-December >> 2004). >> >> • National Chairman of the Computer Society of Kenya >> >> >> • Member of the Planning Committee of ITU's Telecom Forums. >> >> >> • Chairman of the Interim Committee of the African Internet Group (AIG). >> >> >> • Founding Chairman of the Kenya Association for the Advancement of >> Computer Technology (KAACT, Incorp. USA). >> >> >> • Chairman of the African Very Large Database Steering Committee. >> >> >> • Member of Parliament for Rangwe, and Member of Parliamentary >> Communications Committee (December 1997-December 2002). >> >> >> • Advisor to the UNESCO Intergovernmental Informatics Programme >> Committee. >> >> >> • External Examiner in Computer Science for the University of Zimbabwe, >> Harare. >> >> >> • Referee/Reviewer for several leading international and regional >> journals. >> >> >> 1993-1994:* Senior Lecturer in Computer Science, Kenyatta University, >> Kenya.* Taught and supervised several undergraduate and postgraduate >> students. Started the Computer Centre at the University. With others, >> conceived the African Virtual University (AVU) idea. >> >> >> 1987-1993:* Lecturer/Tutorial Fellow*, Institute of Computer Science, >> University of Nairobi, Kenya. Supervised several projects by >> postgraduate >> and undergraduate students, and taught the following courses: >> >> >> • Fundamentals of Computer Science to Science & Engineering undergraduate >> students. >> >> >> • Computer Technology and Database Systems Design to Postgraduate >> students. >> >> >> • In the same period, the National Council for Science and Technology >> (NCST), in collaboration with the now defunct Kenya Posts and >> Telecommunications, funded his project, which culminated in a >> subscriber-based monitoring unit. >> >> >> • Research Assistant with the United Nations Development Programme (UNDP) >> attached to the African Institute for Higher Technical Training >> & Research, >> Nairobi (June - October 1988). >> >> >> 1992: Post-doctoral research fellowship at York University, UK, and >> Visiting scholar, University of California (Berkeley, MSRI), USA. >> >> *As part of Ph.D. training*, worked with several research laboratories and >> institutions across the world, and gave tutorials or demonstrated to both >> undergraduate and postgraduate students in the Department of Computer >> Science, University of York. Courses involved included: >> >> • Digital Circuit Design and Microcomputer Project >> >> • Gates to Boards, Introduction to Databases, and Systems Analysis & >> Design >> >> 1986-1987: * Lecturer, Eldoret Polytechnic, Kenya*. >> >> On first appointment, was seconded to the Kenya Polytechnic to teach >> Electronics in the Departments of Applied Science and Graphic Arts & Design. >> At the same time, was assigned to a project sponsored by the then European >> Economic Commission (EEC) and the Kenya Posts & Telecommunications (KP&TC) >> to gain industrial experience. At the time, the Research Unit of KP&TC was >> involved in an ambitious programme of manufacturing simple telecommunication >> equipments. His responsibility in particular, was to study electrical >> characteristics (and implications) when manufactured instruments were >> interfaced with the public phone grid. He was instrumental in the >> conceptualization and setting up of the Polytechnic' Computer Centre. >> >> 1986:* Part-time Lecturer, Kenya Polytechnic, Nairobi*. >> >> >> 1984:* Assistant Telecommunications Controller - Trainee*: Kenya Posts & >> Telecommunications Corporation. >> >> >> *LIST OF PUBLICATIONS [*Attached as Annex*]* >> >> >> *CONSULTANCY, PROJECTS, & NATIONAL/REGIONAL IT DEVELOPMENT* >> >> • As Chairman of CSK/Kenya Computer Institute (KCI) and KAACT, has >> initiated a number of institutional, national or regional projects (eg. >> procurement and redistribution of computing facilities, evolution of a >> national/regional networking strategy, organization of ICT symposia and >> seminars, lobbying for review of taxes on IT products, telecom services, >> etc). June 1990 - to date. >> >> >> • Provided various types of consultancy and support services to major >> groups in the finance and export promotion sectors including banks (e.g. >> the >> PTA Bank, and the Central Bank of Kenya), trade facilitation and >> promotion associations/groups (e.g. Kenya National Chamber of Commerce, >> Federation of Kenya Employers, the National Association of Kenyan Women >> in >> Business, Kenya Rural Enterprise Bank (K-REP), Confederation of Zimbabwe >> Industries (CZI), and the ILO small enterprise programme), and export >> promotion institutions (e,g, the Export Promotion Council, Export >> Promotion >> Zones Authority, and Kenya Industrial Estates). >> >> >> • Initiated the oldest *real-time* *full* Internet service in Kenya to >> date serving both the public and private sectors. Served clientele in >> nearly 20 African countries. >> >> >> • Was responsible for networking Kenya-based participants in the USAID >> funded TradeNet project which interlinked small to medium enterprises. >> >> >> • Participated in a number of regional (mainly African) and Third >> WorldIT-related committees (eg. IFIP WG 9.4, UNESCO RINAF project, >> etc), and >> various discussion groups whose prime objective was to promote the >> development and use of computer technology. Many of these discussions led >> to >> initiation of vital projects, eg. the RINAF (Regional Informatics Network >> for Africa) project, the Commonwealth Secretariat's COMNET-IT project, >> and >> the USAID-supported Kenyan Education Network (KENET). >> >> >> • Participated in *ad-hoc* consultancy engagements for/with Telecom >> Australia (now Telstra), British Telecom (BT), GEC Plessey Telecom (GPT), >> GEC Marconi and CSELT (Italy) - among other leading telecom/computer >> companies. 1989-1992. >> >> >> • Consulted for the International Research Development Centre (IDRC) and >> the British Council, Nairobi. Was Principal Consultant to the >> WorldHealth Organization's (WHO's) Health Learning Materials Network >> in Africa >> (HLMNet), and the International Republican Institute's (IRI's) African >> Democracy Network (ADN. >> >> *MEMBERSHIP OF ASSOCIATIONS & TECHNICAL COMMITTEES*: >> >> • Past Chairman of CSK, KAACT, Kenya Information Society (KIS – formerly >> Building Information Communities in Africa – BICA-Kenya), and the African >> Very Large Database Steering Committee. Corresponding member of ITU's >> CCITT >> Working Party X/3, member of the African Working Group on Research and >> Teaching in Computer Science, IFIP Working Group 9.4, and the Kenya >> UNESCO >> IIP Committee. >> >> >> • Member of the Institution of Electrical and Electronics Engineers >> (IEEE), the Institute of Electrical Engineers (IEE), and the British >> Computer Society (BCS). >> >> >> • Voted "Father of Internet" in Kenya by CSK in 2000. >> >> >> • Donned "Industry Pioneers' Award" by AfricaOnline in 2005. >> >> >> >> *HOBBIES* >> >> >> Internet browsing, reading, travelling, tennis, and fellowshipping. >> >> >> *REFEREES* >> >> >> >> 1. Prof. Robert JALANG'O-AKELLO >> >> Professor of Electrical Engineering, University of Nairobi >> >> P.O. Box 30197, Tel: +254-334244, NAIROBI, Kenya >> >> 1. Dr Ekwow SPIO-GARBRAH >> >> >> Chief Executive Officer, Commonwealth Telecommunication Organization >> (CTO) >> >> >> Clarville House, 26-27 Oxendon Street, London SW1Y 4EL >> >> >> United Kingdom, Email: *E.Spio-Garbrah(a)CTO.int* <E.Spio-Garbrah(a)CTO.int>, >> Telephone: +44 (0) 20 7930 5511 >> Fax:+44(0) 20 7930 4248. >> >> >> 1. Eng. John KIMBE >> >> >> Manager, Technology and Policy >> >> >> Southern Africa Telecommunication Association (SATA) >> >> >> P.O. Box 2677 >> >> >> MAPUTO, Mozambique, Email: >> *john.kimbe(a)sata-sec.net*<john.kimbe(a)sata-sec.net> >> >> Phone: +258 21 302 196, Cell No: +258 82 417 7100 >> >> 1. Prof. Jack CROWELL >> >> >> Professor of Mathematics & Computer Science & Co-ordinator of Kenya Rural >> Schools >> >> >> Computer Project, Delta College, Michigan, USA, Email: * >> jlcrowel(a)delta.edu* <jlcrowel(a)delta.edu> >> >> >> >> >> * ANNEX:** **PUBLICATIONS – DR SHEM J. OCHUODHO* >> >> *REFEREED JOURNALS, REPORTS AND BOOKS* >> >> • "Report on Proposed Institutional and Strategic Framework to >> Facilitate Accelerated Planning, Design, Development, Operation and >> Management of a Broadband ICT/Telecommunication Infrastructure in East >> Africa", *Study Conducted for the International Telecommunication Union >> (ITU) Africa Office and the East African Community (EAC)*, January 2007. >> >> >> • "A National Orchestra: the Many Songs and Strands in National ICT >> Policy Making in Kenya", in *At the Cross-Roads: ICT Policy Making in >> East Africa*, pp. 68-83, East African Educational Publishers, Nairobi >> (2005), ed. F. Etta & L. Elder, International Development Research Centre >> (IDRC). >> >> >> • With J. Baraza and F. Josiah, "Report on SADC Regional Information >> Infrastructure Feasibility Study: Intelligent Nodes for SADC Countries >> and >> Transmission Networks for Angola and DRC", *Study Conducted for the >> International Telecommunication Union (ITU) Africa Office and the >> Southern >> African Telecom Association (SATA)*, May 2005. >> >> >> • "An Overview of PVC-M", *Information and Software Technology*, >> 34(*6*), >> pp. 1-8, Butterworth Heinneman (June 1992). Also appeared in *Collected >> Papers in Databases*, ed. D.G. Bridge, York Technical Report YCS 170, >> January 1992. >> >> >> • "XDL: The Process Modelling Language of PVC-M", in *Proceedings of the >> IEEE International Conference on Computer Systems and Software >> Engineering >> *, eds. P. DeWilde and J. Vandewalle, pp. 648-653, IEEE Computer Society >> Press (May 1992). >> >> >> • "Object-Oriented Database Support for Software Project Management >> Environments - Data Modelling Issues", *Information and Software >> Technology*, 34(*5*), pp. 1-25, Butterworth Heinneman (May 1992). Also >> appeared as *York Technical Report YCS 165*, ed. I.C. Wand, 1991. >> >> >> • "An Object-Oriented Approach to Configuration Management", *IEE >> Colloquium on Formal Methods and Notations Applicable to >> Telecommunications >> *, pp. 7/1-7/4, IEE Electronics Division (March 1992). >> >> >> • With A.W. Brown, "XDL: An Object-Oriented Extension to SDL", in >> *SDL'91: Evolving Methods >> *, eds. O. Faergemand and R. Reed, North Holland, pp. 35-47 (1991). >> >> >> • With A.W. Brown, "A Process-Oriented Version and Configuration >> Management Model for Communications Software", in *Proceedings of the 3rd >> International Workshop on Software Configuration Management*, ed. P. >> Feiler, ACM Press, pp. 109-120 (1991). >> >> >> • "An Object-Oriented Approach to Version Management", in *Proceedings >> of the 4th DLSU Computer Conference*, ed. J.E. Dayao, Philippines, Manila >> (1991). >> >> >> • With P. Mwaniki and G. Karanja, "A National Networking Strategy for >> Kenya and the Role of the Kenya Computer Institute", in *Electronic >> Networking in Africa: Advancing Science and Technology for Development*, >> eds. A. Tindimubona and A.A. Wilson, pp. 87-95, AAAS (1992). Original >> manuscript presented at the African Academy of Sciences (AAS)/American >> Association for the Advancement of Science (AAAS) *Workshop on Science >> and Technology Communication Networks in Africa*, Nairobi, Kenya, August >> 1992. >> >> >> • With J. Ochuodho, "AISY: An Integrated AIDS Information System", in >> Pre-Proceedings of the *First International Working Conference on Health >> Informatics in Africa, HELINA'93*, pp. 47-54, eds. S. Mandil and M. >> Korpela, WHO/IMIA (April 1993). >> >> >> • "Electronic Networking and Delivery of Health Service: the Kenyan >> Experience", in *Proceedings of the First International Working >> Conference on Health Informatics in Africa*, 19-23 April 1993, Ile-Ife, >> Nigeria. Eds. M. Korpela and S.H. Mandil. >> >> >> • With I.C. Ezigbalike, "Developing Countries IT Research and >> Development: The Training They'd Rather Do Without", in *Proceedings of >> the IFIP International Conference on Social Implications of Computers in >> Developing Countries*, eds. S.C. Bhatnagar and M. Odedra, Tata >> McGraw-Hill (1994). >> >> >> • With J. Ochuodho, J. Elkin and S. Ojoo, "WHO for AIDS Come the Year >> 2000?", in *Proceedings of the IFIP International Conference on Social >> Implications of Computers in Developing Countries*, eds. S.C. Bhatnagar >> and M. Odedra, Tata McGraw-Hill (1994). >> >> >> • "A Configuration Management Model for Communications Software", >> *Journal of Systems Integration (JOSI) >> *, Kluwer Academic Publishers (USA). (1998). >> >> >> • "Object-Oriented Database Support for Software Project Support >> Environments: Process Modelling Issues", *Information and Software >> Technology*, Butterworth Heinneman. (1998). >> >> >> • "A Database Perspective to SDL", *Kenya Journal of Science and >> Technology*, Kenya National Academy of Sciences. (1998). >> >> >> • With I.C. Ezigbalike, "Email for Developing Countries: What They Never >> Tell You About IT", in *Truly Global Communication*, ed. L. Press, >> Academic Press (1995). Also presented at AITEC-South Conference, Harare, >> Zimbabwe, November 1991. >> >> >> • "The Status of National Electronic Networking in Kenya", in * >> Informatica*, eds. S.J. Ochuodho & J. Kithinji, Kenya Computer Institute >> (KCI 1995). Also presented at a KCI National Networking Seminar, Nairobi, >> September 1992. >> >> >> • "Database Support for IPSEs", *Kenya Journal of Science and Technology >> *, Kenya National Academy of Sciences. (1998). >> >> >> *OTHER PUBLICATIONS*: >> >> • "A Process-Oriented Approach to Configuration Management for >> Communications Software", *Ph.D. Thesis*, University of York (March >> 1992). >> >> >> • With D.J. Lumby (British Telecom), "Configuration Management in UXD5B: >> PVC-M on Trial", *Technical Report YCS 166*, ed. I.C. Wand, Department of >> Computer Science, University of York (November 1991). >> >> >> • With A.W. Brown, "Process Modelling in PVC-M: An Object-Oriented >> Approach", * Technical Report YCS 157*, ed. I.C. Wand, Department of >> Computer Science, University of York (August 1991). >> >> >> • "KCI-Int'l: Kenyans Committed to the Advancement of Computer >> Technology in the Region", Presented at a *KCI National Seminar*, >> Nairobi, Kenya (September 1992). >> >> >> • *Email Demystified: Low-Cost Networking with FrontDoor*, African >> Regional Centre for Computing/American Academy for the Advancement of >> Sciences (AAAS 1995). >> >> >> • With W. Okello-Odongo, "Empowering the Serious Kenyan >> Physicist", *Proceedings of the Kenya National Association of >> Physicists (KNAP) Annual >> Regional Conference*, October 1992, Nairobi, Kenya (1995). >> >> >> • "An Electronic Telephone Monitoring Unit", *M.Sc. Thesis*, Department >> of Electrical and Electronics Engineering, University of Nairobi (1987). >> >> >> • "Trends in Telematics and Prospects for Africa", Lead article at >> the *UNESCO-ROSTA High-Level Meeting of Informatics Experts in Africa >> *, Nairobi, Kenya (July 1993). >> >> >> On Fri, May 29, 2009 at 9:06 AM, Theus Owicho <owichot(a)gmail.com> wrote: >> >> >>> I wish to nominate Shem Ochuodho >>> >>> On Fri, May 29, 2009 at 8:26 AM, Walubengo J <jwalu(a)yahoo.com> wrote: >>> >>> >>>> I would support Brian's nomination but hasten to add one Michuki Mwangi - >>>> the founding technical manager for KENIC, KIXP and probably others we do >>>> not know about. >>>> >>>> But I think the technical group (skunkworks) would be better placed to >>>> nominate. >>>> >>>> walu. >>>> >>>> --- On Thu, 5/28/09, Eric M.K Osiakwan <emko(a)internetresearch.com.gh> >>>> wrote: >>>> >>>> >>>>> From: Eric M.K Osiakwan <emko(a)internetresearch.com.gh> >>>>> Subject: Re: [kictanet] Fw: [ISOC] Nominations for 2009 Jonathan B. >>>>> >>>> Postel Service Award Due by29 May >>>> >>>>> To: jwalu(a)yahoo.com >>>>> Cc: "KICTAnet ICT Policy Discussions" <kictanet(a)lists.kictanet.or.ke> >>>>> Date: Thursday, May 28, 2009, 7:13 PM >>>>> I think Brian's >>>>> technical work on the continent over the years, could merit >>>>> a submission...... >>>>> Eric here >>>>> >>>>> >>>>> On 28 May 2009, at 08:26, alice munyua >>>>> wrote: >>>>> >>>>> No. unfortunately. They need techies....:) >>>>> Best >>>>> Alice >>>>> From: Kamotho Njenga >>>>> Date: Thu, 28 May 2009 11:02:01 +0300 >>>>> To: <alice(a)apc.org> >>>>> Subject: Re: [kictanet] Fw: [ISOC] Nominations for >>>>> 2009 Jonathan B. Postel Service Award Due by29 May >>>>> >>>>> Alice,Might >>>>> you be the eligible >>>>> Kenyan? Kamotho >>>>> >>>>> On 5/28/09, alice munyua <alice(a)apc.org> >>>>> wrote:Dear all >>>>> I m sure we have Kenyans who would bag this award. >>>>> >>>>> Best >>>>> Alice >>>>> ------Original Message------ >>>>> From: Greg Wood >>>>> Sender: isoc-members-announce-bounces(a)elists.isoc.org >>>>> To: isoc-members-announce(a)elists.isoc.org >>>>> Subject: [ISOC] Nominations for 2009 Jonathan B. Postel >>>>> Service Award Due by29 May >>>>> Sent: May 27, 2009 11:35 PM >>>>> >>>>> Dear Colleagues, >>>>> >>>>> Nominations for the 2009 Jonathan B. Postel Service Award >>>>> are due by >>>>> 29 May. The Internet Society presents this annual award to >>>>> an >>>>> individual or an organization that has made outstanding >>>>> contributions >>>>> in service to the data communications community. This year >>>>> the award >>>>> will be presented during the 75th Internet Engineering Task >>>>> Force >>>>> (IETF) meeting in Stockholm, Sweden, 26-31 July. The award >>>>> includes a >>>>> presentation crystal and a prize of USD20,000. >>>>> >>>>> The award recognizes sustained and substantial technical >>>>> contributions, service to the community, and leadership. >>>>> With respect >>>>> to leadership, the nominations committee places particular >>>>> emphasis on >>>>> candidates who have supported and enabled others in >>>>> addition to their >>>>> own specific actions. >>>>> >>>>> More information about the award, the nomination procedure, >>>>> and about >>>>> Jon Postel's life and contributions is available at: >>>>> >>>>> http://www.isoc.org/postel/ >>>>> >>>>> -- >>>>> Greg Wood >>>>> Internet Society >>>>> http://www.isoc.org >>>>> >>>>> office: +1-703-439-2145 >>>>> mobile: +1-703-625-3917 >>>>> _______________________________________________ >>>>> Isoc-members-announce mailing list >>>>> Isoc-members-announce(a)elists.isoc.org >>>>> http://elists.isoc.org/mailman/listinfo/isoc-members-announce >>>>> >>>>> _______________________________________________ >>>>> kictanet mailing list >>>>> kictanet(a)lists.kictanet.or.ke >>>>> http://lists.kictanet.or.ke/mailman/listinfo/kictanet >>>>> >>>>> This message was sent to: kamothonjenga(a)gmail.com >>>>> Unsubscribe or change your options at >>>>> >>>> http://lists.kictanet.or.ke/mailman/options/kictanet/kamothonjenga%40gmail.… >>>> >>>>> _______________________________________________ >>>>> kictanet mailing list >>>>> kictanet(a)lists.kictanet.or.ke >>>>> http://lists.kictanet.or.ke/mailman/listinfo/kictanet >>>>> >>>>> This message was sent to: emko(a)internetresearch.com.gh >>>>> Unsubscribe or change your options at >>>>> >>>>> >>>> http://lists.kictanet.or.ke/mailman/options/kictanet/emko%40internetresearc… >>>> >>>>> Eric >>>>> M.K OsiakwanDirector Internet >>>>> Researchwww.internetresearch.com.ghemko(a)internetresearch.com.gh42 >>>>> Ring Road Central, Accra-NorthTel: +233.21.258800 >>>>> ext 7031Fax: +233.21.258811Cell: >>>>> +233.24.4386792 >>>>> >>>>> >>>>> >>>>> >>>>> -----Inline Attachment Follows----- >>>>> >>>>> _______________________________________________ >>>>> kictanet mailing list >>>>> kictanet(a)lists.kictanet.or.ke >>>>> http://lists.kictanet.or.ke/mailman/listinfo/kictanet >>>>> >>>>> This message was sent to: jwalu(a)yahoo.com >>>>> Unsubscribe or change your options at >>>>> >>>> http://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com >>>> >>>> >>>> _______________________________________________ >>>> Skunkworks mailing list >>>> Skunkworks(a)lists.my.co.ke >>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>>> Other services @ http://my.co.ke >>>> Other lists >>>> ------------- >>>> Skunkworks announce: >>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce >>>> Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science >>>> kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general >>>> >>>> >>> > > >

2 1

Courses of interest
by Preston Odera 04 Jun '09

04 Jun '09

Some courses which could be of interest Preston Odera Tel +254 20 608316 Tel +254 20 3544352 Cell +254 722 771 478 Email; info(a)k-90ea.com

1 0

(no subject)
by Preston Odera 04 Jun '09

04 Jun '09

You might have missed the enclosed. Preston Odera Tel +254 20 608316 Tel +254 20 3544352

1 0

Re: [kictanet] Day 2 of 10:-BPO discussions, Legal and Regulatory Frameworks
by Walubengo J 03 Jun '09

03 Jun '09

mmhh, too quiet i think, this 2nd day at school ;-) What happened to the Wakaremas, Nesbitts, Richard Mwangis, Peres Weres, Alex Gs, et al? Its hard to believe they have nothing to say on BPO...or maybe they have outsourced their minds? ;-) Lets share for the benefit of the industry. There are no right or wrong answers to these questions and people should feel free to state their personal opinion without fear or favor. walu. --- On Wed, 6/3/09, Catherine Adeya <elizaslider(a)yahoo.com> wrote: > From: Catherine Adeya <elizaslider(a)yahoo.com> > Subject: Re: [kictanet] Day 2 of 10:-BPO discussions, Legal and Regulatory Frameworks > To: jwalu(a)yahoo.com > Cc: "KICTAnet ICT Policy Discussions" <kictanet(a)lists.kictanet.or.ke> > Date: Wednesday, June 3, 2009, 3:50 PM > And I will reply to myself > and add that is there something in our institutional > framework that needs to be addressed or have we got it > right? If we have then what are we doing wrong? > > Nyaki > > From: > Catherine Adeya <elizaslider(a)yahoo.com> > To: > elizaslider(a)yahoo.com > Cc: KICTAnet > ICT Policy Discussions > <kictanet(a)lists.kictanet.or.ke> > Sent: > Wednesday, June 3, 2009 2:39:11 PM > Subject: Re: > [kictanet] Day 2 of 10:-BPO discussions, Legal and > Regulatory Frameworks > > > Muriuki et. al., > > This is very useful information and kindly share the > multi-country study you discuss below; I emphasize the > importance of collating these studies with a common goal in > mind . One important issue you raise (and this was confirmed > by the BPO research team while in the UK) is literally based > on 'Field of Dreams'....that is "...if you > build it they will come". The confidence that we show > in our local BPO sector will boost the confidence of the > potential foreign investors. The reasons why some of the key > players prefer to operate their own contact sectors vary and > some are credible. And this takes me back to the question > Walu has raised that with the submarine cables landing soon > and given the many developments in the legal/regulatory > frameworks; why is Kenya not experiencing the > anticipated boom in the BPO sector? Did we miss something > along the way especially within our regulatory framework, is > it something we can pull back or work on quite quickly as > the other potential BPO desitinations like Egypt, Mauritius > and SA are not waiting for us to get it right. And then > what should we do to get local and foreign investors > to show more confidence in the BPO industry? > > My sixpence worth! > > Nyaki > > From: > muriuki mureithi <mureithi(a)summitstrategies.co.ke> > To: > elizaslider(a)yahoo.com > Cc: KICTAnet > ICT Policy Discussions > <kictanet(a)lists.kictanet.or.ke> > Sent: Wednesday, June > 3, 2009 8:50:25 AM > Subject: Re: > [kictanet] Day 2 of 10:-BPO discussions, Legal and > Regulatory Frameworks > > > Thanks Walu for the early morning call > > Q4 - yes , one of the key markets we are targeting i.e. UK > is a party to the > European wide data protection arrangement. This > arrangement has stringent > requirements for cross border data exchange and > particularly to members > who are not party to that arrangement. Kenyan law on data > protection as you > rightly state is non-existent. > > Certainly the fact the key players in the market prefer to > operate their own > contact centres apart from the daring example of Telkom > Kenya is a damning > reminder that we have to do a lot of work to convince > ourselves first before > we go out and convince others that we can handle > their sensitive data. > In a multi-country study we did for university of the > Maryland; The bpo > phenomena in Kenya: Emerging flagship to drive ICT > development -A case study > in 2007, the legal framework need to address > a > number of issues notably > - data protection, indemnity for operators , bonding > framework for staff - > the police conduct certification is only good for matatus > not high end > confidential bpo work , incentive framework eg use of > epza , fiscal etc > > With the legal loop holes the study found that some Kenya > bpo were forced to > register an operation in the target market such that, that > operation was > contractually responsible for the projects being done in > Kenya. This immense > can be overcome by an improved legal framework. > > Now is an opportunity we should not lose to build a > supporting legal > framework for bpo > > Cheers > MM > > -----Original Message----- > From: kictanet-bounces+mureithi=summitstrategies.co.ke(a)lists.kictanet.or.ke > [mailto:kictanet-bounces+mureithi=summitstrategies.co.ke@lists.kictanet.or.k > e] On Behalf Of Walubengo J > Sent: 03 June 2009 08:05 > To: mureithi(a)summitstrategies.co.ke > Cc: KICTAnet ICT Policy Discussions > Subject: [kictanet] Day 2 of 10:-BPO discussions,Legal and > Regulatory > Frameworks > > > Morning all, > > Yesterday was like my 1st day in school - what a rich > learning experience! > Thanx to Waema, Nyaki, Barrack, Otuoma, and MM whose > contributions were > quite enlightening. Of the two questions asked, it appears > that we need > both > comprehensive ICT and BPO Policies and Strategies. > With regard to National > BPO strategies and targets we learnt that there was quite > some detail at the > Ministry of Planning and the BPO Society which > could benefit members if made > widely accessible. > > Today we move from the Policy to the Legal, Regulatory > Frameworks. The > Research study found very comprehensive Legal and > Regulatory environment in > S.Africa, India and Mauritius that supported their BPO > industry. > Specifically, laws that took care of eTransactions, eCrime, > Copyrights and > Data Protection were well established. Furthermore their > BPO Industries had > adopted stringent Quality Assurance Frameworks for BPO and > Contact Center > Operations. > > The Researchers found that the case for Kenya was > relatively comparable - > with the recently enacted KCA Act (2009) that deals with > eCrime & > eTransactions leading the way, others like the Copyright > Act (2001) as well > as the Freedom of Information Bill cuurently at an advanced > stage providing > an encouraging Legal/Regulatory environment. > > Which brings us to the following two questions: > > Q3: With > submarine cables landing next week and given the above > legal/regulatory frameworks, how comes Kenya is NOT > experiencing the > anticipated boom in the BPO sector? What should we do to > get local and > foreign investors to show more confidence in the BPO > industry? > > Q4: Could there be gaps in our Legal, Regulatory and > Institutional > frameworks that need to be addresssed? > > Put in black and white- Why hasn't Safaricom, Orange, > Zain and several local > Banks who have all opened their own very large Call-Centers > NOT shown > confidence in the BPO sector by outsourcing their > operations to local BPO > operators? What of the Government itself? Why cant it > outsource non-core > functions to the local BPO operators before trying attract > foreign investors > to do the same? > > The floor is open, we have only today to get > comments/answers to these > issues. > > walu. > > > > > > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: mureithi(a)summitstrategies.co.ke > Unsubscribe or change your options at > http://lists.kictanet.or.ke/mailman/options/kictanet/mureithi%40summitstrate > gies.co.ke > > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: elizaslider(a)yahoo.com > Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/elizaslider%40yahoo.com > > > > > > > > -----Inline Attachment Follows----- > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: jwalu(a)yahoo.com > Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com >

1 0

Re: [kictanet] Day 1 of 10 :-BPO discussions, Policy Framework
by Walubengo J 03 Jun '09

03 Jun '09

MM, Thanx for your insights - you seem to have re-surfaced with enhanced wisdom after some self-imposed silence ;-). I am however unable to place my hands on the document from Ministry of Planning that u say details the BPO sector/strategy. The one I could get @ http://www.communication.go.ke/media.asp?id=611 seems to be a shallow on BPO. Also you cite BPO studies you did for UNCTAD - Plse share the urls if possible. In the same spirit, I seem to recall that a while back the Kenya BPO Society launched a - was it a BPO Policy or Strategy. Someone should give us the url to such a document. In addition, it would be nice to know to what extend this Policy/Strategy was (not?) adopted by the GoK. Plse share your ideas since we have less than half-a-day to the close of this theme. regards, walu. --- On Tue, 6/2/09, Catherine Adeya <elizaslider(a)yahoo.com> wrote: > From: Catherine Adeya <elizaslider(a)yahoo.com> > Subject: Re: [kictanet] Day 1 of 10 :-BPO discussions, Policy Framework > To: jwalu(a)yahoo.com > Cc: "KICTAnet ICT Policy Discussions" <kictanet(a)lists.kictanet.or.ke> > Date: Tuesday, June 2, 2009, 2:19 PM > Muriuki, > > Your input is interesting and you touch on a number of > areas that even go beyond policy. I think the key in a study > like the one the UON has undertaken is that the selection of > the countries may not be comprehensive mostly (I believe) > due to funding constraints but they do give a solid basis to > inform policy in Kenya. As I have noted on this forum > before, there are a number of studies that have been > undertaken (most are not in the public domain) and it is > time we geared their findings in a common direction for > Kenya's sake. Therefore, some of the studies you mention > below (and maybe others may mention) would be useful > especially if the findings/issues are collapsed into the > relevant themes. However, your analysis is useful. > > Best, > > Nyaki > > From: > muriuki mureithi <mureithi(a)summitstrategies.co.ke> > To: > elizaslider(a)yahoo.com > Cc: KICTAnet > ICT Policy Discussions > <kictanet(a)lists.kictanet.or.ke> > Sent: > Tuesday, June 2, 2009 12:11:57 PM > Subject: Re: > [kictanet] Day 1 of 10 :-BPO discussions, Policy Framework > > > Thanks Tim for the context, it is now feasible to > participate > > Walu you may want to revisit your structure of the > discussions to ensure > that your structure maps to the objectives of the > study. A very interesting > topic - BPO marketing strategy is not in your discussion > structure and is > key to success of BPO. This is one of the study > objectives > > On the questions raised by the moderator and especially Q2 > - a more detailed > document published by ministry of planning - Kenya > Vision 2030, A Globally > Competitive and Prosperous Kenya published 2007 is > very detailed on bpo. It > gives a detailed background on bpo, the opportunities and a > strategy to > exploit the opportunities. The Document further > develop an approach , the > target markets and the strategy with timelines that > can be monitored. One > would expect that operational details would be worked out > by the KICTB > which I > believe was the intent of v2030 > > On the broader aspect of the question, it is necessary for > the country to > have a specific policy on BPO. A desk study we did > last year for > International trade centre of UNCTAD - BPO/ITO > activity in Sub Sahara > Africa:Lessons from BPO/ITOs activity in selected > (13) English speaking > countries in Africa - noted the > advantage of a policy that is BPO > specific . The need for a policy is in cognisance that > a wide array of > multisectoral resources need to be deployed to ensure > success of the sector. > That policy helps to bring together and coordinate those > resources and > create synergy. Nigeria for example developed > and promulgated a BPO > specific policy. The policy explicitly recognizes the > opportunity presented > by the sector but also notes the challenge the > sector faces to exploit > the opportunity, defines the > role of the stakeholders and the contribution , > incentives to realize the benefits. It also sets out the > time frame but most > importantly the market strategy. > > In the policy development, the strategy to > exploit is critical. It is > inadequate to stress the huge size of the market and > focus of that > market(off-shoring) without addressing our capacity > to exploit the market > considering the global competition. We can learn from > some of the > successful competitors like South Africa who built > offshoring bpo on the > back of inshoring . likewise, Nigeria policy strategy > is based on local > outsourcing first. Clearly, It is much cheaper to build > local outsourcing > capacity and then use this capacity and skill base to > exploit offshoring > > In developing such a policy we should not lose sight of the > fact that bpo > is not an end in itself but a means to fully exploit the > immense > benefits of > ICTs > > Cheers > MM > > -----Original Message----- > From: Prof Waema [mailto:waema@uonbi.ac.ke] > > Sent: 02 June 2009 10:56 > To: mureithi(a)summitstrategies.co.ke > Cc: 'KICTAnet ICT Policy Discussions' > Subject: RE: [kictanet] Day 1 of 10 :-BPO discussions, > Policy Framework > > Hi Muriuki, > > Thank you for the comments. There is no complete report at > the moment but it > is under preparation. The idea is to share the results so > far and discuss > salient issues before we have a stakeholders workshop later > on this month. > However, find below some background info: > > The overall aim of the project was “to undertake > comprehensive research in > the business process outsourcing (BPO) sub-sector in > pioneer, emerging and > mature > markets to provide evidence and a deeper understanding of > the > imperatives for success in this industry to better inform > Kenya’s policy > decisions and investment choices”. The specific > objectives were: >  To provide empirical evidence and > recommendations to inform the > development of BPO legislation, policy and strategy >  To identify the critical success > factors that underlie the BPO > industry in developing countries (in pioneer, emerging and > mature markets) >  To examine and provide comprehensive > case studies of eight countries > representing pioneer, emerging and mature BPO markets >  To analyse the business > environment/culture in Kenya in order to > identify a unique BPO marketing strategy. >  To provide a deeper understanding of > youth employment and gender > issues within the BPO sector in pioneer, emerging and > mature > markets >  To increase the level of awareness > and input among key stakeholders > through interactive dialogue on key BPO issues within the > Kenyan context >  To contribute to knowledge in this > emerging sector through > publication and dissemination. > > The project was carried out using the case study method and > involved desk > research on the Internet and in libraries, review of > existing documents, key > informant interviews and structured questionnaires. The > case study involved > BPO firms and relevant national institutions in six > countries classified as > follows: >  BPO clients: U.S.A. and U.K. >  Pioneer BPO services: Kenya >  Emerging BPO services: South Africa >  Mature BPO Services: India and > Mauritius > > The project is funded by IDRC and the University of > Nairobi. It was carried > out by the > University of Nairobi in collaboration with the Ministry > of > Information and Communications, the Kenya BPO and Contact > Centre Society, > the Kenya ICT Board and KICTANET. > > I am sure you can commend on the policy framework without a > full report. > > Regards > > Tim Waema > > -----Original Message----- > From: kictanet-bounces+waema=uonbi.ac.ke(a)lists.kictanet.or.ke > [mailto:kictanet-bounces+waema=uonbi.ac.ke@lists.kictanet.or.ke] > On Behalf > Of muriuki mureithi > Sent: 02 June 2009 08:47 AM > To: waema(a)uonbi.ac.ke > Cc: 'KICTAnet ICT Policy Discussions' > Subject: Re: [kictanet] Day 1 of 10 :-BPO discussions, > Policy Framework > > Hi Walu > > Thanks for madaraka day gift - a bpo. > > To provide a context of the discussion, could we access > the full report. > This will help us to understand some aspects for example > the TOR/objective > for the study, how the three economies were selected and > the time frame of > the study among other issues. > There are some other economies that have promulgated some > BPO specific > policies and innovative approach to BPO development. A > deeper insight on the > context will help us to see how to introduce such > thoughts in the > discussions > > Cheers > muriuki mureithi > > -----Original Message----- > From: kictanet-bounces+mureithi=summitstrategies.co.ke(a)lists.kictanet.or.ke > [mailto:kictanet-bounces+mureithi=summitstrategies.co.ke@lists.kictanet.or.k > e] On Behalf Of Walubengo J > Sent: 02 June 2009 08:14 > To: mureithi(a)summitstrategies.co.ke > Cc: KICTAnet ICT Policy Discussions > Subject: [kictanet] Day 1 of 10 :-BPO discussions, Policy > Framework > > Morning all, > > I trust you have had a well-deserved, long weekend. Today > we kick-off the > BPO discussion by focusing on the BPO Policy > environment. Indeed Policy > informs both the Legal, Regulatory and Insititutional > frameworks such that > if we get things wrong at the Policy level, then naturally, > the rest of the > frameworks will not fly. > > The BPO Research (synthesis attached) established very > comprehensive Policy > frameworks in the selected countries of study - S.Africa, > Mauritius and > India. When > compared to the Kenyan situation, the Researchers found > that at > a National level, BPO is simply listed as one of the six > KEY sectors of the > Economic Pillar within Vision2030. They also found > that the National ICT > Policy (2006) does not explicitly mention BPO - even though > some of the > objectives may implicitly relate to BPO. > > Which brings us to the specific questions for discussion: > Q1: Should we at a National level be placing emphasise on > an "ICT Sector" or > on a "BPO Sector"? which of the two should be a > subset of the other? > Q2: Beyond the BPO policy statements in our V2030 document, > dont we need to > do more by creating clear and monitorable plans/targets for > the BPO sector - > BPO Strategic Framework? How should this be done? > > We have only today for your views on this since tmrw we > move into the Legal > and Regulatory frameworks. > > walu. > Encl: BPO Research Synthesis1:-Policy, Legal, Regulatory > Frameworks > > ----e-Discussion Program outline----- > 1.The policy, legal and institutional frameworks for BPO > sector (2days, Walu > moderating) > 2.Subsidies accorded to BPO sector (2days, Walu > moderating) > 3.Human capacity issues (2days, Walu moderating) > 4.Youth and gender issues (2days, Dr. C. Adeya moderating) > 5.Strengths and challenges for Kenya as a BPO destination > (2days, Dr. C. > Adeya moderating > > > > > > ----------------------------------------- > This message has been scanned for viruses and dangerous > content by > MailScanner, > and is believed to be clean. > > +++++++++++++++++++++++++++++++++++++++ > UNIVERSITY OF NAIROBI IS ISO CERTIFIED > > The University of Nairobi is committed to providing quality > services to all > its clients. The University will monitor and review its > quality performance > from time to time through an effective implementation of > the Quality > Management > System based on ISO 9001:2000 standard. > > University of Nairobi Website: http://www.uonbi.ac.ke/ > +++++++++++++++++++++++++++++++++++++++ > > > > > ----------------------------------------- > This message has been scanned for viruses and dangerous > content by > MailScanner, > and is believed to be clean. > > +++++++++++++++++++++++++++++++++++++++ > UNIVERSITY OF NAIROBI IS ISO CERTIFIED > > The University of Nairobi is committed to providing quality > services to all > its clients. The University will monitor and review its > quality performance > from time to time through an effective implementation of > the Quality > Management System based on ISO 9001:2000 standard. > > University of Nairobi Website: http://www.uonbi.ac.ke/ > +++++++++++++++++++++++++++++++++++++++ > > > > > -----Inline Attachment Follows----- > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: jwalu(a)yahoo.com > Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com >

3 2

Re: [kictanet] Day 1 of 10 :-BPO discussions, Policy Framework
by muriuki mureithi 02 Jun '09

02 Jun '09

Thanks Tim for the context, it is now feasible to participate Walu you may want to revisit your structure of the discussions to ensure that your structure maps to the objectives of the study. A very interesting topic - BPO marketing strategy is not in your discussion structure and is key to success of BPO. This is one of the study objectives On the questions raised by the moderator and especially Q2 - a more detailed document published by ministry of planning - Kenya Vision 2030, A Globally Competitive and Prosperous Kenya published 2007 is very detailed on bpo. It gives a detailed background on bpo, the opportunities and a strategy to exploit the opportunities. The Document further develop an approach , the target markets and the strategy with timelines that can be monitored. One would expect that operational details would be worked out by the KICTB which I believe was the intent of v2030 On the broader aspect of the question, it is necessary for the country to have a specific policy on BPO. A desk study we did last year for International trade centre of UNCTAD - BPO/ITO activity in Sub Sahara Africa:Lessons from BPO/ITOs activity in selected (13) English speaking countries in Africa - noted the advantage of a policy that is BPO specific . The need for a policy is in cognisance that a wide array of multisectoral resources need to be deployed to ensure success of the sector. That policy helps to bring together and coordinate those resources and create synergy. Nigeria for example developed and promulgated a BPO specific policy. The policy explicitly recognizes the opportunity presented by the sector but also notes the challenge the sector faces to exploit the opportunity, defines the role of the stakeholders and the contribution , incentives to realize the benefits. It also sets out the time frame but most importantly the market strategy. In the policy development, the strategy to exploit is critical. It is inadequate to stress the huge size of the market and focus of that market(off-shoring) without addressing our capacity to exploit the market considering the global competition. We can learn from some of the successful competitors like South Africa who built offshoring bpo on the back of inshoring . likewise, Nigeria policy strategy is based on local outsourcing first. Clearly, It is much cheaper to build local outsourcing capacity and then use this capacity and skill base to exploit offshoring In developing such a policy we should not lose sight of the fact that bpo is not an end in itself but a means to fully exploit the immense benefits of ICTs Cheers MM -----Original Message----- From: Prof Waema [mailto:waema@uonbi.ac.ke] Sent: 02 June 2009 10:56 To: mureithi(a)summitstrategies.co.ke Cc: 'KICTAnet ICT Policy Discussions' Subject: RE: [kictanet] Day 1 of 10 :-BPO discussions, Policy Framework Hi Muriuki, Thank you for the comments. There is no complete report at the moment but it is under preparation. The idea is to share the results so far and discuss salient issues before we have a stakeholders workshop later on this month. However, find below some background info: The overall aim of the project was “to undertake comprehensive research in the business process outsourcing (BPO) sub-sector in pioneer, emerging and mature markets to provide evidence and a deeper understanding of the imperatives for success in this industry to better inform Kenya’s policy decisions and investment choices”. The specific objectives were:  To provide empirical evidence and recommendations to inform the development of BPO legislation, policy and strategy  To identify the critical success factors that underlie the BPO industry in developing countries (in pioneer, emerging and mature markets)  To examine and provide comprehensive case studies of eight countries representing pioneer, emerging and mature BPO markets  To analyse the business environment/culture in Kenya in order to identify a unique BPO marketing strategy.  To provide a deeper understanding of youth employment and gender issues within the BPO sector in pioneer, emerging and mature markets  To increase the level of awareness and input among key stakeholders through interactive dialogue on key BPO issues within the Kenyan context  To contribute to knowledge in this emerging sector through publication and dissemination. The project was carried out using the case study method and involved desk research on the Internet and in libraries, review of existing documents, key informant interviews and structured questionnaires. The case study involved BPO firms and relevant national institutions in six countries classified as follows:  BPO clients: U.S.A. and U.K.  Pioneer BPO services: Kenya  Emerging BPO services: South Africa  Mature BPO Services: India and Mauritius The project is funded by IDRC and the University of Nairobi. It was carried out by the University of Nairobi in collaboration with the Ministry of Information and Communications, the Kenya BPO and Contact Centre Society, the Kenya ICT Board and KICTANET. I am sure you can commend on the policy framework without a full report. Regards Tim Waema -----Original Message----- From: kictanet-bounces+waema=uonbi.ac.ke(a)lists.kictanet.or.ke [mailto:kictanet-bounces+waema=uonbi.ac.ke@lists.kictanet.or.ke] On Behalf Of muriuki mureithi Sent: 02 June 2009 08:47 AM To: waema(a)uonbi.ac.ke Cc: 'KICTAnet ICT Policy Discussions' Subject: Re: [kictanet] Day 1 of 10 :-BPO discussions, Policy Framework Hi Walu Thanks for madaraka day gift - a bpo. To provide a context of the discussion, could we access the full report. This will help us to understand some aspects for example the TOR/objective for the study, how the three economies were selected and the time frame of the study among other issues. There are some other economies that have promulgated some BPO specific policies and innovative approach to BPO development. A deeper insight on the context will help us to see how to introduce such thoughts in the discussions Cheers muriuki mureithi -----Original Message----- From: kictanet-bounces+mureithi=summitstrategies.co.ke(a)lists.kictanet.or.ke [mailto:kictanet-bounces+mureithi=summitstrategies.co.ke@lists.kictanet.or.k e] On Behalf Of Walubengo J Sent: 02 June 2009 08:14 To: mureithi(a)summitstrategies.co.ke Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Day 1 of 10 :-BPO discussions, Policy Framework Morning all, I trust you have had a well-deserved, long weekend. Today we kick-off the BPO discussion by focusing on the BPO Policy environment. Indeed Policy informs both the Legal, Regulatory and Insititutional frameworks such that if we get things wrong at the Policy level, then naturally, the rest of the frameworks will not fly. The BPO Research (synthesis attached) established very comprehensive Policy frameworks in the selected countries of study - S.Africa, Mauritius and India. When compared to the Kenyan situation, the Researchers found that at a National level, BPO is simply listed as one of the six KEY sectors of the Economic Pillar within Vision2030. They also found that the National ICT Policy (2006) does not explicitly mention BPO - even though some of the objectives may implicitly relate to BPO. Which brings us to the specific questions for discussion: Q1: Should we at a National level be placing emphasise on an "ICT Sector" or on a "BPO Sector"? which of the two should be a subset of the other? Q2: Beyond the BPO policy statements in our V2030 document, dont we need to do more by creating clear and monitorable plans/targets for the BPO sector - BPO Strategic Framework? How should this be done? We have only today for your views on this since tmrw we move into the Legal and Regulatory frameworks. walu. Encl: BPO Research Synthesis1:-Policy, Legal, Regulatory Frameworks ----e-Discussion Program outline----- 1.The policy, legal and institutional frameworks for BPO sector (2days, Walu moderating) 2.Subsidies accorded to BPO sector (2days, Walu moderating) 3.Human capacity issues (2days, Walu moderating) 4.Youth and gender issues (2days, Dr. C. Adeya moderating) 5.Strengths and challenges for Kenya as a BPO destination (2days, Dr. C. Adeya moderating ----------------------------------------- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. +++++++++++++++++++++++++++++++++++++++ UNIVERSITY OF NAIROBI IS ISO CERTIFIED The University of Nairobi is committed to providing quality services to all its clients. The University will monitor and review its quality performance from time to time through an effective implementation of the Quality Management System based on ISO 9001:2000 standard. University of Nairobi Website: http://www.uonbi.ac.ke/ +++++++++++++++++++++++++++++++++++++++ ----------------------------------------- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. +++++++++++++++++++++++++++++++++++++++ UNIVERSITY OF NAIROBI IS ISO CERTIFIED The University of Nairobi is committed to providing quality services to all its clients. The University will monitor and review its quality performance from time to time through an effective implementation of the Quality Management System based on ISO 9001:2000 standard. University of Nairobi Website: http://www.uonbi.ac.ke/ +++++++++++++++++++++++++++++++++++++++

2 3

Re: [kictanet] Day 1 of 10 :-BPO discussions, Policy Framework
by muriuki mureithi 02 Jun '09

02 Jun '09

Wow I like the part about the wisdom I forgot the url of the document . I have attached it hoping I am not going against the list rules if any on document attachments Happy reading MM -----Original Message----- From: kictanet-bounces+mureithi=summitstrategies.co.ke(a)lists.kictanet.or.ke [mailto:kictanet-bounces+mureithi=summitstrategies.co.ke@lists.kictanet.or.k e] On Behalf Of Walubengo J Sent: 02 June 2009 14:10 To: mureithi(a)summitstrategies.co.ke Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Day 1 of 10 :-BPO discussions, Policy Framework MM, Thanx for your insights - you seem to have re-surfaced with enhanced wisdom after some self-imposed silence ;-). I am however unable to place my hands on the document from Ministry of Planning that u say details the BPO sector/strategy. The one I could get @ http://www.communication.go.ke/media.asp?id=611 seems to be a shallow on BPO. Also you cite BPO studies you did for UNCTAD - Plse share the urls if possible. In the same spirit, I seem to recall that a while back the Kenya BPO Society launched a - was it a BPO Policy or Strategy. Someone should give us the url to such a document. In addition, it would be nice to know to what extend this Policy/Strategy was (not?) adopted by the GoK. Plse share your ideas since we have less than half-a-day to the close of this theme. regards, walu. --- On Tue, 6/2/09, Catherine Adeya <elizaslider(a)yahoo.com> wrote: > From: Catherine Adeya <elizaslider(a)yahoo.com> > Subject: Re: [kictanet] Day 1 of 10 :-BPO discussions, Policy Framework > To: jwalu(a)yahoo.com > Cc: "KICTAnet ICT Policy Discussions" <kictanet(a)lists.kictanet.or.ke> > Date: Tuesday, June 2, 2009, 2:19 PM > Muriuki, > > Your input is interesting and you touch on a number of > areas that even go beyond policy. I think the key in a study > like the one the UON has undertaken is that the selection of > the countries may not be comprehensive mostly (I believe) > due to funding constraints but they do give a solid basis to > inform policy in Kenya. As I have noted on this forum > before, there are a number of studies that have been > undertaken (most are not in the public domain) and it is > time we geared their findings in a common direction for > Kenya's sake. Therefore, some of the studies you mention > below (and maybe others may mention) would be useful > especially if the findings/issues are collapsed into the > relevant themes. However, your analysis is useful. > > Best, > > Nyaki > > From: > muriuki mureithi <mureithi(a)summitstrategies.co.ke> > To: > elizaslider(a)yahoo.com > Cc: KICTAnet > ICT Policy Discussions > <kictanet(a)lists.kictanet.or.ke> > Sent: > Tuesday, June 2, 2009 12:11:57 PM > Subject: Re: > [kictanet] Day 1 of 10 :-BPO discussions, Policy Framework > > > Thanks Tim for the context, it is now feasible to > participate > > Walu you may want to revisit your structure of the > discussions to ensure > that your structure maps to the objectives of the > study. A very interesting > topic - BPO marketing strategy is not in your discussion > structure and is > key to success of BPO. This is one of the study > objectives > > On the questions raised by the moderator and especially Q2 > - a more detailed > document published by ministry of planning - Kenya > Vision 2030, A Globally > Competitive and Prosperous Kenya published 2007 is > very detailed on bpo. It > gives a detailed background on bpo, the opportunities and a > strategy to > exploit the opportunities. The Document further > develop an approach , the > target markets and the strategy with timelines that > can be monitored. One > would expect that operational details would be worked out > by the KICTB > which I > believe was the intent of v2030 > > On the broader aspect of the question, it is necessary for > the country to > have a specific policy on BPO. A desk study we did > last year for > International trade centre of UNCTAD - BPO/ITO > activity in Sub Sahara > Africa:Lessons from BPO/ITOs activity in selected > (13) English speaking > countries in Africa - noted the > advantage of a policy that is BPO > specific . The need for a policy is in cognisance that > a wide array of > multisectoral resources need to be deployed to ensure > success of the sector. > That policy helps to bring together and coordinate those > resources and > create synergy. Nigeria for example developed > and promulgated a BPO > specific policy. The policy explicitly recognizes the > opportunity presented > by the sector but also notes the challenge the > sector faces to exploit > the opportunity, defines the > role of the stakeholders and the contribution , > incentives to realize the benefits. It also sets out the > time frame but most > importantly the market strategy. > > In the policy development, the strategy to > exploit is critical. It is > inadequate to stress the huge size of the market and > focus of that > market(off-shoring) without addressing our capacity > to exploit the market > considering the global competition. We can learn from > some of the > successful competitors like South Africa who built > offshoring bpo on the > back of inshoring . likewise, Nigeria policy strategy > is based on local > outsourcing first. Clearly, It is much cheaper to build > local outsourcing > capacity and then use this capacity and skill base to > exploit offshoring > > In developing such a policy we should not lose sight of the > fact that bpo > is not an end in itself but a means to fully exploit the > immense > benefits of > ICTs > > Cheers > MM > > -----Original Message----- > From: Prof Waema [mailto:waema@uonbi.ac.ke] > > Sent: 02 June 2009 10:56 > To: mureithi(a)summitstrategies.co.ke > Cc: 'KICTAnet ICT Policy Discussions' > Subject: RE: [kictanet] Day 1 of 10 :-BPO discussions, > Policy Framework > > Hi Muriuki, > > Thank you for the comments. There is no complete report at > the moment but it > is under preparation. The idea is to share the results so > far and discuss > salient issues before we have a stakeholders workshop later > on this month. > However, find below some background info: > > The overall aim of the project was “to undertake > comprehensive research in > the business process outsourcing (BPO) sub-sector in > pioneer, emerging and > mature > markets to provide evidence and a deeper understanding of > the > imperatives for success in this industry to better inform > Kenya’s policy > decisions and investment choices”. The specific > objectives were: >  To provide empirical evidence and > recommendations to inform the > development of BPO legislation, policy and strategy >  To identify the critical success > factors that underlie the BPO > industry in developing countries (in pioneer, emerging and > mature markets) >  To examine and provide comprehensive > case studies of eight countries > representing pioneer, emerging and mature BPO markets >  To analyse the business > environment/culture in Kenya in order to > identify a unique BPO marketing strategy. >  To provide a deeper understanding of > youth employment and gender > issues within the BPO sector in pioneer, emerging and > mature > markets >  To increase the level of awareness > and input among key stakeholders > through interactive dialogue on key BPO issues within the > Kenyan context >  To contribute to knowledge in this > emerging sector through > publication and dissemination. > > The project was carried out using the case study method and > involved desk > research on the Internet and in libraries, review of > existing documents, key > informant interviews and structured questionnaires. The > case study involved > BPO firms and relevant national institutions in six > countries classified as > follows: >  BPO clients: U.S.A. and U.K. >  Pioneer BPO services: Kenya >  Emerging BPO services: South Africa >  Mature BPO Services: India and > Mauritius > > The project is funded by IDRC and the University of > Nairobi. It was carried > out by the > University of Nairobi in collaboration with the Ministry > of > Information and Communications, the Kenya BPO and Contact > Centre Society, > the Kenya ICT Board and KICTANET. > > I am sure you can commend on the policy framework without a > full report. > > Regards > > Tim Waema > > -----Original Message----- > From: kictanet-bounces+waema=uonbi.ac.ke(a)lists.kictanet.or.ke > [mailto:kictanet-bounces+waema=uonbi.ac.ke@lists.kictanet.or.ke] > On Behalf > Of muriuki mureithi > Sent: 02 June 2009 08:47 AM > To: waema(a)uonbi.ac.ke > Cc: 'KICTAnet ICT Policy Discussions' > Subject: Re: [kictanet] Day 1 of 10 :-BPO discussions, > Policy Framework > > Hi Walu > > Thanks for madaraka day gift - a bpo. > > To provide a context of the discussion, could we access > the full report. > This will help us to understand some aspects for example > the TOR/objective > for the study, how the three economies were selected and > the time frame of > the study among other issues. > There are some other economies that have promulgated some > BPO specific > policies and innovative approach to BPO development. A > deeper insight on the > context will help us to see how to introduce such > thoughts in the > discussions > > Cheers > muriuki mureithi > > -----Original Message----- > From: kictanet-bounces+mureithi=summitstrategies.co.ke(a)lists.kictanet.or.ke > [mailto:kictanet-bounces+mureithi=summitstrategies.co.ke@lists.kictanet.or.k > e] On Behalf Of Walubengo J > Sent: 02 June 2009 08:14 > To: mureithi(a)summitstrategies.co.ke > Cc: KICTAnet ICT Policy Discussions > Subject: [kictanet] Day 1 of 10 :-BPO discussions, Policy > Framework > > Morning all, > > I trust you have had a well-deserved, long weekend. Today > we kick-off the > BPO discussion by focusing on the BPO Policy > environment. Indeed Policy > informs both the Legal, Regulatory and Insititutional > frameworks such that > if we get things wrong at the Policy level, then naturally, > the rest of the > frameworks will not fly. > > The BPO Research (synthesis attached) established very > comprehensive Policy > frameworks in the selected countries of study - S.Africa, > Mauritius and > India. When > compared to the Kenyan situation, the Researchers found > that at > a National level, BPO is simply listed as one of the six > KEY sectors of the > Economic Pillar within Vision2030. They also found > that the National ICT > Policy (2006) does not explicitly mention BPO - even though > some of the > objectives may implicitly relate to BPO. > > Which brings us to the specific questions for discussion: > Q1: Should we at a National level be placing emphasise on > an "ICT Sector" or > on a "BPO Sector"? which of the two should be a > subset of the other? > Q2: Beyond the BPO policy statements in our V2030 document, > dont we need to > do more by creating clear and monitorable plans/targets for > the BPO sector - > BPO Strategic Framework? How should this be done? > > We have only today for your views on this since tmrw we > move into the Legal > and Regulatory frameworks. > > walu. > Encl: BPO Research Synthesis1:-Policy, Legal, Regulatory > Frameworks > > ----e-Discussion Program outline----- > 1.The policy, legal and institutional frameworks for BPO > sector (2days, Walu > moderating) > 2.Subsidies accorded to BPO sector (2days, Walu > moderating) > 3.Human capacity issues (2days, Walu moderating) > 4.Youth and gender issues (2days, Dr. C. Adeya moderating) > 5.Strengths and challenges for Kenya as a BPO destination > (2days, Dr. C. > Adeya moderating > > > > > > ----------------------------------------- > This message has been scanned for viruses and dangerous > content by > MailScanner, > and is believed to be clean. > > +++++++++++++++++++++++++++++++++++++++ > UNIVERSITY OF NAIROBI IS ISO CERTIFIED > > The University of Nairobi is committed to providing quality > services to all > its clients. The University will monitor and review its > quality performance > from time to time through an effective implementation of > the Quality > Management > System based on ISO 9001:2000 standard. > > University of Nairobi Website: http://www.uonbi.ac.ke/ > +++++++++++++++++++++++++++++++++++++++ > > > > > ----------------------------------------- > This message has been scanned for viruses and dangerous > content by > MailScanner, > and is believed to be clean. > > +++++++++++++++++++++++++++++++++++++++ > UNIVERSITY OF NAIROBI IS ISO CERTIFIED > > The University of Nairobi is committed to providing quality > services to all > its clients. The University will monitor and review its > quality performance > from time to time through an effective implementation of > the Quality > Management System based on ISO 9001:2000 standard. > > University of Nairobi Website: http://www.uonbi.ac.ke/ > +++++++++++++++++++++++++++++++++++++++ > > > > > -----Inline Attachment Follows----- > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: jwalu(a)yahoo.com > Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com > _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: mureithi(a)summitstrategies.co.ke Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/mureithi%40summitstrate gies.co.ke

1 0

Re: [kictanet] Day 1 of 10 :-BPO discussions, Policy Framework
by muriuki mureithi 02 Jun '09

02 Jun '09

Hi Walu Thanks for madaraka day gift - a bpo. To provide a context of the discussion, could we access the full report. This will help us to understand some aspects for example the TOR/objective for the study, how the three economies were selected and the time frame of the study among other issues. There are some other economies that have promulgated some BPO specific policies and innovative approach to BPO development. A deeper insight on the context will help us to see how to introduce such thoughts in the discussions Cheers muriuki mureithi -----Original Message----- From: kictanet-bounces+mureithi=summitstrategies.co.ke(a)lists.kictanet.or.ke [mailto:kictanet-bounces+mureithi=summitstrategies.co.ke@lists.kictanet.or.k e] On Behalf Of Walubengo J Sent: 02 June 2009 08:14 To: mureithi(a)summitstrategies.co.ke Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Day 1 of 10 :-BPO discussions, Policy Framework Morning all, I trust you have had a well-deserved, long weekend. Today we kick-off the BPO discussion by focusing on the BPO Policy environment. Indeed Policy informs both the Legal, Regulatory and Insititutional frameworks such that if we get things wrong at the Policy level, then naturally, the rest of the frameworks will not fly. The BPO Research (synthesis attached) established very comprehensive Policy frameworks in the selected countries of study - S.Africa, Mauritius and India. When compared to the Kenyan situation, the Researchers found that at a National level, BPO is simply listed as one of the six KEY sectors of the Economic Pillar within Vision2030. They also found that the National ICT Policy (2006) does not explicitly mention BPO - even though some of the objectives may implicitly relate to BPO. Which brings us to the specific questions for discussion: Q1: Should we at a National level be placing emphasise on an "ICT Sector" or on a "BPO Sector"? which of the two should be a subset of the other? Q2: Beyond the BPO policy statements in our V2030 document, dont we need to do more by creating clear and monitorable plans/targets for the BPO sector - BPO Strategic Framework? How should this be done? We have only today for your views on this since tmrw we move into the Legal and Regulatory frameworks. walu. Encl: BPO Research Synthesis1:-Policy, Legal, Regulatory Frameworks ----e-Discussion Program outline----- 1.The policy, legal and institutional frameworks for BPO sector (2days, Walu moderating) 2.Subsidies accorded to BPO sector (2days, Walu moderating) 3.Human capacity issues (2days, Walu moderating) 4.Youth and gender issues (2days, Dr. C. Adeya moderating) 5.Strengths and challenges for Kenya as a BPO destination (2days, Dr. C. Adeya moderating

3 2

Day 1 of 10 :-BPO discussions, Policy Framework
by Walubengo J 02 Jun '09

02 Jun '09

Morning all, I trust you have had a well-deserved, long weekend. Today we kick-off the BPO discussion by focusing on the BPO Policy environment. Indeed Policy informs both the Legal, Regulatory and Insititutional frameworks such that if we get things wrong at the Policy level, then naturally, the rest of the frameworks will not fly. The BPO Research (synthesis attached) established very comprehensive Policy frameworks in the selected countries of study - S.Africa, Mauritius and India. When compared to the Kenyan situation, the Researchers found that at a National level, BPO is simply listed as one of the six KEY sectors of the Economic Pillar within Vision2030. They also found that the National ICT Policy (2006) does not explicitly mention BPO - even though some of the objectives may implicitly relate to BPO. Which brings us to the specific questions for discussion: Q1: Should we at a National level be placing emphasise on an "ICT Sector" or on a "BPO Sector"? which of the two should be a subset of the other? Q2: Beyond the BPO policy statements in our V2030 document, dont we need to do more by creating clear and monitorable plans/targets for the BPO sector - BPO Strategic Framework? How should this be done? We have only today for your views on this since tmrw we move into the Legal and Regulatory frameworks. walu. Encl: BPO Research Synthesis1:-Policy, Legal, Regulatory Frameworks ----e-Discussion Program outline----- 1.The policy, legal and institutional frameworks for BPO sector (2days, Walu moderating) 2.Subsidies accorded to BPO sector (2days, Walu moderating) 3.Human capacity issues (2days, Walu moderating) 4.Youth and gender issues (2days, Dr. C. Adeya moderating) 5.Strengths and challenges for Kenya as a BPO destination (2days, Dr. C. Adeya moderating

1 0

Obama on security, net neutrality, civil liberties and privacy
by alice 30 May '09

30 May '09

Interesting things happening in the US that will affect global Internet governance: President Obama's speech "Securing Our Nation's Cyber Infrastructure", <http://www.whitehouse.gov/the_press_office/Remarks-by-the-President-on-Secu…> includes the paragraph: "Let me also be clear about what we will not do. Our pursuit of cybersecurity will not -- I repeat, will not include -- monitoring private sector networks or Internet traffic. We will preserve and protect the personal privacy and civil liberties that we cherish as Americans. Indeed, I remain firmly committed to net neutrality so we can keep the Internet as it should be -- open and free." Administration supporting network neutrality, security *and* civil liberty and privacy. Next: ICANN oversight hearing in the Congress, Thursday June 4. "Event: 'Oversight Of The Internet Corporation For Assigned Names And Numbers (ICANN)' " <http://energycommerce.house.gov/index.php?option=com_jcalpro&Itemid=54&extm…> Andrew McLaughlin will join the Obama administration as Deputy Chief Technology Officer, reporting to Aneesh Chopra <http://bits.blogs.nytimes.com/2009/05/29/googles-top-policy-exec-to-join-ob…>. You can see Andrew talking about technology and government in this video from the Obama transition <http://www.youtube.com/watch?v=InI5n3NTvR4>.

1 0

[Fwd: Pambazuka News 435: Celebrating Tajudeen: Tributes to a fallen giant]
by alice 29 May '09

29 May '09

For those of you who knew Tajudeen, Best alice PAMBAZUKA NEWS 435: CELEBRATING TAJUDEEN: TRIBUTES TO A FALLEN GIANT /\/\//\/\/\//\/\/\//\/\/\//\/\/\//\/\/\//\ Highlights from this issue FEATURES - Firoze Manji summaries some of the tributes paid to the life and work of Tajudeen Adbdul-Raheem - Pambazuka News draws inspiration from 15 favourite Pan-African Postcards - Images from Tajudeen's funeral PAN-AFRICAN POSTCARD - An audio clip of Tajudeen speaking at the 2007 AU Summit BOOKS AND ARTS - Mahmood Mamdani talks about his new book on Darfur - Tendai Marima on Brian Chikwava and Petina Gappah AFRICAN WRITERS CORNER - Mildred Barya interviews Caine Prize winners Helon Habila and Leila Aboulela /\/\//\/\/\//\/\/\//\/\/\//\/\/\//\/\/\//\/\/\//\/\/\//\/\/\//\ 1 Features TRIBUTES TO A FALLEN GIANT Firoze Manji A giant of Pan-Africanism has fallen. That is the overwhelming view of the hundreds who have written tributes to Tajudeen Abdul-Raheem ( http://www.pambazuka.org/en/category/features/56535 ) since the tragedy happened. Tajudeen was killed in a car accident in Nairobi on African Liberation Day, 25 May 2009, while driving to the airport to catch a flight to Rwanda to meet with the county’s president on the current maternal mortality rate campaign. He leaves behind his family, Munira and the girls, Aida and Aisha. Their burden, and perhaps also their solace, is that they must share that loss with thousands of us who saw Taju as a member of our family too. As Emmanuel Akwetey wrote in his tribute: 'Taju's footprints are gigantic and he chose to leave them not only on us but the whole of Africa.' 'Africa has lost one of its greatest giants in the struggle for human rights, justice and democracy in the continent. You fought a good fight – you left an important footprint,' says Omano Edigheji, Human Sciences Research Council. 'He was a giant by any measure. He was genuinely committed to the liberation of our continent. Maybe after all, it was no coincidence he passed away on Africa's liberation day!', says Demba Mousaa Dembele. Tajudeen kept the universal torch of Pan-Africanism alive, writes Issa G. Shivji. 'I say universal because for Tajudeen Pan-Africanism was NOT sub-Saharan only, or black only, or Muslim or Christian or Yoruba or Ogoni only. It was truly Pan-Africanist. He wouldn't give in to culturalism or into what Nyerere once called, these territorial divisions caused by "imperialist vultures".' For all of us, the news has been difficult to take in – we wander around in a mist of disbelief. 'I have been struggling to find the words to express the distress and the sense of loss that I have been experiencing since my dearest friend Tajudeen departed from this world.' Patricia Daley 'I just cannot believe this … just cannot. I will not accept his parting us – so much work yet to be done, so much where his particular insight and wisdom from the one and only direction and perspective to reclaim Africa's dignity comes. That voice must not leave Africa – there is no substitute. Hard to find a Tajudeen amongst us. My brother, my brother, my brother – unbearable tragic news and loss not just to family, to all of us, to all of Africa!' Mammo Muchie 'Too painful to describe will be your absence… too many are the things we shall miss. Your magic way with words with moments like these with battling for an immortal idea.' Pauline Wynter and Jacques Depelchin 'I still can't believe that somebody so vital and alive is gone.' Onyekachi Wambu 'From Cape to Cairo, Mombasa to Dakar, Port of Spain to London and beyond, our grief speaks to the magnitude of his contribution.' David Johnson But through the haze created by our tears, we begin to get a sense of the size of the man we have lost. One of my favourite anecdotes about Tajudeen concerns his application for doctoral study at Oxford University under the Rhodes Scholarship scheme. In uncompromising defiance of university protocol, Tajudeen insisted on dressing in traditional style for his interview and exam, and challenged those on the selection committee as to why he should want to be associated with such a notorious imperialist as Cecil Rhodes! 'The fall of a colossus like him is like the loss of a thousand generals.' Baba Aye, Socialist Workers' Movement 'I am shocked and saddened by the sudden loss of a friend and a man of the integrity and commitment that Taju has demonstrated in his political practice.' Gavin Williams 'A defender of Africa whose passion was tinged with humane attributes; of a leader whose nationality never mattered except the pan-African nationality.' Godwin Murunga 'He is a long distance runner for African Liberation.' Walter Turner, Host, Africa Today KPFA Radio 'He was the consummate communicator, the captivating storyteller, where the need arose, the rabble-rouser, the sympathiser and ultimately the African that had the solution to whatever manner of problem. He exhorted us not to agonise, but rather organise … and as we all know, he lived his life to the last, organising.' Ezra Mbogori, Akiba Uhaki Foundation 'He was nothing if not ubiquitous in pursuit of African liberation. We shall sorely miss his unbounded energy, his unfailing grace, his infectious optimism. Many have theorised about pan-Africanism, and theory is a good thing, but theory without practice is of little effect. In Tajudeen the theory and practice of pan-Africanism found a perfect synthesis.' Michael O. West 'Tajudeen was a complex figure – a comrade, a loving father, a unifier and a brilliant intellectual – and above all, a solid Pan-Africanist. He brought vigour and urgency in whatever progressive cause he espoused… A charismatic and larger-than-life figure, he had a strong and overwhelming presence, deploying his decisive mind and powerful voice to articulate the rights of the dispossessed and have-nots in Africa and the diaspora… Tajudeen was a born optimist and harbinger of hope. He never lost faith in the ability of the African people to transform their lives and control their destiny. He remained at the frontline of Africa’s quest for political, social and economic change and fearlessly fought for a free and united Africa.' Yusuf Hassan 'His vivaciousness, joy, his clarity of thought in the most dire circumstances, his spirit of fairness and his will to take on what is not just.' Fatma Alloo Tajudeen was a relentless and bold critic of hypocrisy, something that so many people spoke about: 'He managed to shake us complacent diplomats and politicians to get out of the mentality of conference room when discussing African issues.' Ambassador Ahmed Haggag, Secretary General of the African Society 'The man was blessed with prodigious gifts: formidable intellect, eloquence, far-sightedness, energetic audacity, confidence, a sense of humour and pretty good acting skills. Not to mention his great writing ability and more.' Nii Akuetteh 'He filled the room with energy, razor sharp intellect and that most deadly weapon of struggle: humour.' David Johnson '… reliable, responsible, bold, fearless, champion of the downtrodden and oppressed, friendly, human, highly intelligent, warm and honest with his opinion.' Segun Adeyi '… larger than life, laughing, and talking boisterously everywhere.' Wangui wa Goro 'He lamented about "remunerated solidarity" from the North and the "protest by per diem" culture taking root in Africa and elsewhere in the South.' Kumi Naidoo '... crusading advocacy work of Pan-Africanism and the unity of the African people.' Dani Wadada Nabudere 'His warmth, eloquence, oratory skills, intelligence, spirit and good sense of humour.' Ebrima Ceesay 'We invited Taju to the Centre for Basic Research to give a talk,' writes Mahmood Mamdani, Herbert Lehman Professor of Government at Columbia University, New York. 'His opening salvo was a bitter indictment of Africa’s post-independence leadership: "If an American ship docked at Lagos port today, with a huge banner reading ‘Slave ship to America', there would a queue of millions of Nigerians wanting to get on that ship." This was classic Taju: there is no time for formalities or pleasantries; the time at hand is short… The most abiding memory I retain of Taju is that of eternal optimism, the determination that it is possible to proceed whatever the odds, and that the proof of genius lies in the ability to build with materials on the ground, to take a leap from text to life. He broke decisively with the "theory first" orientation of his older comrades. Taju honoured no rules, no commandments, no limits except those he encountered on the ground. He could work with anyone, whether government, UN, donor or NGO. The worth of a relationship for him did not lie in the identity of the other side, but in who set its agenda. It is worth recalling the signature with which he ended every note: "Don’t agonise, organise!"' And many of the tributes attest to the extraordinary combination of the personal and the political: 'Taju was always so helpful, cheerful, reliable and just good – all the time. We shall always remember him as the bold, happy person who always made us think, laugh and do.' Roselynn Musa 'We are proudly perched on a rare African baobab. Charisma, vivacity and integrity spout from him like water from the Mosi-oa-Tunya. His unforgettable presence, wisdom and brilliance constantly guide us through life.' Sylvie Aboa-Bradwell, Centre for Democracy and Development 'I came to have the utmost respect for his intellectual integrity, his brilliant analysis of the African predicament, and his untiring commitment to the pan-African cause. His exemplary life and work should remain a beacon for present and future generations of all Africans who are committed to putting the natural wealth of our continent to the service of the deepest aspirations of our people.' Georges Nzongola-Ntalaja 'His incisive analysis and sharp wit will be sorely missed by Pambazuka readers. Taju was one of those people that sparked any event he attended.' Deborah Bryceson 'A number of people have quoted his well-worn calling card: ‘Don’t Agonise!!! Organise!!!’ (The punctuation was deliberate). But that wide-eyed passion and righteousness, and a refusal to accept Africa’s, or his own, predicament as final is summed up for me in another of his phrases: 'Nothing For Me Without Me'. Alastair Roderick Several commented on Tajudeen's commitment to the struggle for women's rights: 'His unwavering fight and contribution for justice in Africa and its women in the global effort to fight poverty and injustice is commendable. Dr Tajudeen Abdul-Raheem will be especially remembered for his outspokenness and strong leadership in campaigning for global justice, good governance and what we stand for as Akina Mama wa Afrika. The women of Africa will always remember him for his for holding their hands in the fight for their rights and travelling this journey of stamping out inequality and the tenets of patriarchy in its various forms.' Solome Nakaweesi Kimbugwe, for and on behalf of Akina Mama Wa Afrika 'Taju understood that an African liberation can never be, without the liberation of African women. He departs the stage at a time when we need many more like him … and they are hard to come by.' Stella Mukasa, Uganda 'Thank you Taju for speaking up for the women of Africa. "Yes Jjaja", he said, "Women should not lose their lives while giving life." Not in my wildest dreams could I have imagined that our final conversation would be on life and rights. Oh Taju, that you should lose your own life fighting for women’s health rights, breathe your last on African Liberation Day.' Fatoumata Toure 'He has been an inspiration in the struggle for African liberation and African unity and in my professional life.' Doreen Lwanga 'He always sought alternatives where the mainstream had boxed us into a corner. Never one to retreat from an impasse, he’d always quote Amílcar Cabral: "Claim no easy victories, tell no lies."' Fatoumata Toure Even those who were not fortunate to have met Tajudeen spoke highly of this giant: 'Although I never had the privilege to meet him in person, he was a firm and fixed star in my personal universe.' Henning Melber 'A great man has been lost but he leaves us with thousands of words for us to ponder on Mother Africa but more importantly to ACT, to DO, to SPEAK – thats what Tajudeen did and we should follow his way now more than ever.' Sokari Ekine 'I do not know Tajudeen personally but have been a silent admirer of the sort of charisma with which he maintained his fingers on the keyboard to inform, educate and entertain Ugandan readers in particular and Africa and the world at large.' Tumusiime Kabwende Deo And due recognition has been given to Tajudeen by the Pan African Parliament: 'A group of us were gathered to meet with the Pan African Parliament (PAP), a body that Tajudeen had so much wanted to have legislative powers so that it could speed up the integration of Africa; a continent that was so close to Taju's heart. ... Twice, the Parliament gave a minute's silence in remembrance of an African icon; a man who knew every single leader on the continent; a man who never minced his words, even in the face of the most ruthless dictators, like his former President Sani Abacha who had wanted to kill him.' Dimas Nkunda ( http://www.observer.ug/index.php?option=com_content&view=category&id=34:new… ) 'In his work within the Pan African movement, Tajudeen was a consummate diplomat. Behind his disarming wit lay a critical understanding of the need to reach the people. Tajudeen knew the social movements across Africa. Within the Pan African movement he had to interface with many of the leaders who had come to power through the movement for change. From Kampala, Tajudeen worked tirelessly with the movement for peace in the Sudan. Opposition to wars and genocide was not an intellectual matter for Tajudeen, it was a matter of urgency that required skilful negotiation of African politics. Tajudeen was as opposed to the senseless war in Northern Uganda as he was opposed to the militarism and genocidal violence in the Sudan. He wanted to ensure that he was able to be effective as an opponent to these violations and betrayals. At times the betrayal was most painful as in the moment of the tragic death of John Garang of the Sudanese Peoples Liberation Movement. The record of the meetings for peace convened in Kampala remains a record to be built upon by those committed to the Pan African principles of peace.' Horace G Campbell THE WAY FORWARD 'What can we do to memorialise this great patriot of our Africa? We won't stop mourning anytime soon, but after our tears have dried up, can we start planning something in his name?', asks Akwasi Aidoo from TrustAfrica. '... may I humbly propose to create a "Tajudeen Annual African Prize" to be given to a personality whom a panel decide has done a great service for the cause of Pan- Africanism.' Ambassador Ahmed Haggag, Secretary General of the African Society '… immortalising him to guide a rising generation of socialist, pan- Africanist activists, by compiling his profound writings and making this widely available. Sun re o, egbon Taju…sun re.' Baba Aye, Socialist Workers' Movement 'Let each NGO recruit brand-new activists (as few as one and as many as capacity allows). Call them "Tajudeen Fellows". And train and mentor them to become brilliant activists. In this training, it is crucial that each learns to uncover a problem challenging global Africa. However, having exposed problems and challenges, they must not agonise, but must organise.' Nii Akuetteh '… start thinking of working out a strategy for an AU and ECOWAS summit to declare Taju an African hero of our time.' Nana Busia 'The best we can do to honour his tireless efforts in promoting social and political justice in Africa is to continue exposing the injustice that exists and call for a renewed sense of quality African citizenry. ' Ronald Elly Wanda 'The Prof has done his deed, living his life to the fullest and inspiring a multitude of Africans. The ball is now in our court.' Salma Maoulidi, Sahiba Sisters Foundation, Tanzania 'He would not want us to mourn him long. Instead, he would want us to remember his words on every African Liberation Day – "Don't agonise, organise!" – until the continent is free.' Patricia Daley 'You will be missed dear friend but we know well, like Biko, Nkrumah, Lumumba, Cabral, Rodney, and countless others, your spirit lives!' Emira Woods, Institute for Policy Studies 'Tajudeen led, now we must follow.' Michael O. West 'I am only certain about one thing. If one had asked Taju which day he would love to go in the far future, I am sure Taju would have said Africa Day. And as long as Africa Day is celebrated, Tajudeen will be remembered. For years Tajudeen has embraced this liberation day, and today it has liberated him from all earthly responsibilities and embraced him tightly, never to release him. It is one sad and symbolic gesture of the day claiming its own postcard, its one giant who has identified with the day all these years. It gives me a tiny thread of consolation that Tajudeen’s memory has been preserved, immortalised in a significant day that will always be alive. Because of this I pray, "Go down gracefully, Taju, and shine on." Amen.' Mildred Kiconco Barya 'In the words of Thomas Sankara, Tajudeen "dared to invent the future". He had a vision of Africa as she is meant to be and offered us his love to join him in making it a reality. May we all continue his legacy. Forward ever!' Hakima Abbas *** Pambazuka News is proud to have been given the responsibility of hosting a page where tributes to this great comrade, friend, fighter and leader can be shared. Please continue to send in your tributes: we know that there are many who will write once they have managed to control the grief that we all feel deeply. I am consumed by grief, but also by anger: Tajudeen was famous for railing against the failures of the neocolonial elite. Perhaps amongst one of their greatest failures has been to have done almost nothing to prevent the escalating epidemic of road traffic injuries in Africa that claim the lives of millions every year. I cannot prevent the sense of outrage that their neglect has contributed to the death of this hero of Africa. In celebration of his writing over the years, Pambazuka is re- publishing a selection of Tajudeen's weekly Pan-African Postcards and is also planning to publish a printed collection in collaboration with Justice Africa and others. We hope that all institutions will consider the suggestions made above to establish initiatives that enable the fight that Tajudeen so profoundly believed in to continue. I hesitate to use the phrase that many have, 'A luta continua'. Whenever Taju and I met, we would bemoan the fact that our elites merely translated that slogan to mean 'The looting continues!' We all share the sense of disbelief – and even betrayal – at your departure, Taju. But as they said about Hotel California, 'You can check out any time, but you can never leave'. * Firoze Manji is editor in chief of Pambazuka News. * Please send comments to editor(a)pambazuka.org or comment online at http://www.pambazuka.org/ . ****** LESSONS IN LIBERATION: REMEMBERING TAJUDEEN The Pambazuka News team highlights 15 of our favourite Pan-African Postcards Pambazuka News Pambazuka News has published Tajudeen’s weekly Pan-African Postcard regularly since 2004. While we joke that Tajudeen’s writing was ‘an editor’s nightmare’, it was first and foremost a source of penetrating, incisive insight into pan-African affairs, expressed with humour and an underlying sense of optimism and belief that, however great the challenges the continent faces, by uniting and organising, we can build Africa into a great place for all its citizens. In celebration of Tajudeen’s commitment and contribution to Pan- Africanism – and to the Pambazuka community – we have picked a few of our favourite postcards to share with you. These postcards, listed in chronological order, demonstrate Tajudeen’s uncanny ability to see to the heart of the matter, to understand the workings of the human heart, to clarify complex and controversial issues and to inspire people to work for change. 2004 1) Remembering Africa Day ( http://pambazuka.org/en/category/panafrican/22475 ) Our first postcard is about the importance of remembering Africa Day – or rather Africa Liberation Day, as Tajudeen referred to it – a day on which we will also now always remember him. ‘The whole of Africa may now be under African rule but the agenda of liberating our peoples from poverty, ignorance and underdevelopment is as real today as it was in the 1960s and even more urgent.’ 2005 2) Wanted: Followers of Prophet Blair for missionary work in Africa ( http://pambazuka.org/en/category/panafrican/27319 ) Tajudeen expresses scepticism about Tony Blair’s Commission for Africa and its plans to save the continent in 2005, a ‘make or break year’. ‘It is still seeking to adjust Africa to global forces despite timid recognition in sections of the report that trade liberalisation, privatisation and the donor-driven market mantra have hugely contributed to the collapse of infrastructure, social lives and caused great deprivation in Africa.’ 2006 3) Bye-Bye to Blair, Brown, Bob and Bono – the B stars in poverty pornography ( http://pambazuka.org/en/category/panafrican/31077 ) Tajudeen is relieved to see the end of attempts by ‘busy-body new missionaries in the West’ to ‘dance poverty out of town’ and ‘talkit out of existence’. ‘I hope that in the new year these NGOs will start looking more to Africa and Africans rather than false prophets, saviours and messiahs from outside.’ 4) Everyday should be a Woman's Day ( http://pambazuka.org/en/category/panafrican/32589 ) Tajudeen celebrates the ‘giant strides’ made by African women but says the fact that we ‘point to women in top places’ means that their achievements are still unusual. ‘…we should spend the rest of the 364 days of every year taking action locally while thinking globally on how to right these wrongs. It is impossible to create a better world without bettering the lot of women.’ 5) Football, Davids and Goliaths ( http://pambazuka.org/en/category/panafrican/35507 ) Why is it that there are Africans in every winning football team, asks Tajudeen, but no winning African football teams? ‘No matter how talented a player is, in football, you are part of a team. We are big on big players and short on team spirit.’ 6) From now on I say: not in my name ( http://pambazuka.org/en/category/panafrican/36703 ) Tajudeen’s friends at the AU summit try to work out why he looks different – it's because he’s stopped smoking, following a plea from his daughter. Listen to the podcast ( http://www.pambazuka.org/media/PZ0004.mp3 ) [mp3]. ‘I was… sad that my lifestyle was making her feel that her father might not be there. The buzz, the urge and everything that goes with that puff drained out of me that morning and ever since I have not filled up the pipe again.’ 7) Islamic faith replaced Communism in the pantheons of Western phobias ( http://pambazuka.org/en/category/panafrican/37268 ) Tajudeen remarks on the ripple effects on religious tolerance of Pope Benedict XVI’s ill-judged comments on Islam. ‘All citizens, whether Christian or Muslim or the majority who are neither, deserve and should enjoy the full rights to the protection of their lives, place of worship, and freedom of their consciences along with other rights.’ 8) Honour To Whom It is Due: Celebrating Issa Shivji ( http://pambazuka.org/en/category/panafrican/38956 ) Professor Issa Shivji is a legend in his own lifetime, for whom ALUTA CONTINUA is not just a slogan, but a working motto, writes Tajudeen. ‘It is not often that Africans, especially those of us on the Left, say thank you to one of us. Often we reserve our best homage till they are no longer with us.’ 2007 9) Slavery is not dead ( http://pambazuka.org/en/category/panafrican/40537 ) Maybe Africans are not interested in talking about slavery because it reminds us that many of our people today, whether in Africa or in the diaspora, still live like slaves. ‘Like chiefs and emperors, kings and other slave dealers of old our presidents and prime ministers preside over a system of power that continues to make our peoples "hewers of wood and drawers of water", while the riches of this continent continue to be siphoned off by others.’ 10) The embarrassing grotesqueness of presidents ( http://pambazuka.org/en/category/panafrican/40903 ) Why do leaders who promise national rebirth and inspire their compatriots to believe in them end up disappointing them? It is because they stay too long in power, says Tajudeen. ‘Afrika will survive these leaders but more than that we shall overcome these obstacles. We just have to keep hope alive and continue with the struggles.’ 11) A Robin Hood president of Nigeria? ( http://pambazuka.org/en/category/panafrican/41748 ) Amid fears that Nigeria’s elections were rigged, President Umaru Yar’Adua must show his independence from Olusegun Obasanjo if he is to gain credibility, writes Tajudeen. ‘We cannot be blaming any problems on Obasanjo anymore. As the Americans say: The buck stops at Yar’Adua’s desk now.’ 12) Death by committee ( http://pambazuka.org/en/category/panafrican/42392 ) How many more bureaucratic committees do we need to decide whether or not to form an African Union government, asks Tajudeen. It is time to get the people on board. ‘…the debate in the next six months in all our countries should shift to the streets, seminar halls, parliaments, county halls and at all levels to challenge our leaders and democratise the discussion'. 13) The demand for common citizenship ( http://pambazuka.org/en/category/comment/42078 ) Any serious talk of building a United States of Africa must begin with the need to guarantee full citizenship rights to all Africans, and the freedoms to move, settle, work and participate in the political processes anywhere they may be, argues Tajudeen. ‘The granting of African citizenship will not automatically solve all the problems of ethnicity, racism, exclusionism and intolerance. What it will set is a new and more inclusive legal and political framework for us to deal with these problems as equal members of a shared political community without anyone of us feeling superior or inferior, or at the mercy of other citizens.’ 14) Welcome to democratic Kenya where you can buy your own party ( http://pambazuka.org/en/category/panafrican/43405 ) Politics is about money not people, writes Tajudeen, with Kenya as the ultimate example of the privatisation of politics through the veneer of multiparty democracy. ‘…the science of Monetics may be more appropriate than political science theories in understanding how the country is governed and mis- governed.’ 2008 15) Greed, pauperisation, and the free market ( http://pambazuka.org/en/category/panafrican/51209 ) The global economic downturn demonstrates why Africa should not accept neoliberalism and external wisdom as the answer to all its woes. ‘For decades we are told that the state is "useless", "inefficient", "parasitic", and "anti-enterprise", yet when the wheelers and dealers are in trouble they fall back on the same state to bail them out with freebies!’ You can view more of Tajudeen’s Pan-African Postcards on the Pambazuka website ( http://www.pambazuka.org/en/category/panafrican ) . * Tell us which are your favourite postcards and why by writing to editor(a)pambazuka.org or commenting online at http://www.pambazuka.org/. ****** IMAGES FROM TAJUDEEN'S FUNERAL The following are a set of images of Tajudeen's final journey from Abuja back to his birthplace of Funtua in Nigeria. http://www.pambazuka.org/en/category/features/56583 ****** /\/\//\/\/\//\/\/\//\/\/\//\/\/\//\/\/\//\/\/\//\/\/\//\/\/\//\ 2 Pan-African Postcard TAJUDEEN AT THE 2007 AFRICAN UNION SUMMIT Tajudeen Abdul-Raheem Capturing the spirit of his inimitable public-speaking style, this audio clip ( http://www.pambazuka.org/images/articles/435/mp3/taju_2007_afr_union.mp3 ) [mp3] of Tajudeen's comments at a debate on the union government at the 2007 African Union summit in Accra is a fitting testament to his ability to combine quick-thinking and humour when delivering a critical message. ****** /\/\//\/\/\//\/\/\//\/\/\//\/\/\//\/\/\//\/\/\//\/\/\//\/\/\//\ 3 Books & arts THE WEST'S CHILD SOLDIERS Mahmood Mamdani with Ruben Eberlein In an interview with Mahmood Mamdani, Ruben Eberlein ( http://rubeneberlein.wordpress.com/ ) questions the author about his views on the Darfur conflict and his latest book Saviors and Survivors: Darfur, Politics, and the War on Terror. Contending that children and teenagers in the US mobilised under the Save Darfur campaign should be considered as 'child soldiers' supporting a military effort, Mamdani argues that what essentially represents a form of political mobilisation for war has been effectively promoted as a moral crusade. Mamdani will be speaking at an event organised by Pambazuka News in Oxford, UK, on Tuesday 2 June ( http://fahamubooks.org/events/?fa=event&event_id=3 ) . http://www.pambazuka.org/en/category/books/56582 ****** SILENCING SILENCE AND RESISTING REPRESSION A commentary on Brian Chikwava’s Harare North and Petina Gappah's An Elegy for Easterly Tendai Marima Brian Chikwava's comedic new novel Harare North ( http://tinyurl.com/qyfyun ) and An Elegy for Easterly ( http://www.petinagappah.com/ elegy.html ) , Petina Gappah's courageous collection of short stories, confirm that Zimbabwe is still a literary powerhouse, writes Tendai Marima. http://www.pambazuka.org/en/category/books/56610 ****** /\/\//\/\/\//\/\/\//\/\/\//\/\/\//\/\/\//\/\/\//\/\/\//\/\/\//\ 4 African Writers’ Corner 'WRITING IS THE ONLY THING I ENJOY' An interview with Helon Habila Mildred Kiconco Barya With this year's Caine Prize for African Writing Shortlist ( http://www.caineprize.com/ ) now announced, Mildred Kiconco Barya interviews Helon Habila, the 2001 winner of the prize. http://www.pambazuka.org/en/category/African_Writers/56578 ****** A CERTAIN BEAUTY AND A CERTAIN HAPPINESS An interview with Leila Aboulela Mildred Kiconco Barya With this year's Caine Prize for African Writing Shortlist ( http://www.caineprize.com/ ) now announced, Mildred Kiconco Barya interviews Leila Aboulela, the 2000 winner of the prize. http://www.pambazuka.org/en/category/African_Writers/56579 ****** HISTORY Karest Lewela I feel the intensity of the pressure crushing me In this ocean of a world, I remain confused Am I the gushing waves or the solid rocks? However the perspective, I am crushed Left wishing I were the sand, inconsequential Indifferent observer in the war of futility As the tide subsides I wait impatiently for the wind of fortune To carry the grains of my persona With the unfulfilled aspirations of my father’s mother I pray for the salty waters of perspiration To soak in my negative-ism and negative-ity I see a thousand different ways I could have chosen to go down Ignorance, Poverty, Vainglory I choose the bullet of idealism That should the world not hear my scream, they’d feel the thud Of aspirations ignored, of dreams deferred, of dead passion Ideological death that will resurrect into curiosity for those to come Let the scarlet pigmentation soak into the soils Let it be impossible to wash it away in wishful thought Let it seep into the essence that was humanity Let it be the cause of delirium Let it ring Hollow In the morning Let them whisper in murmuring tremors Of the lies written in historical epithets Let them confess for deprivation of an identity Of a rich heritage that would shame their lack of culture Let them name me after my forefathers and not theirs For I am of them that history corrupted their story http://www.pambazuka.org/en/category/African_Writers/56577 ****** /\/\//\/\/\//\/\/\//\/\/\//\/\/\//\/\/\//\/\/\//\/\/\//\/\/\//\ 5 Blogging Africa REVIEW OF THE AFRICAN BLOGOSPHERE – MAY 28, 2009 Dibussi Tande Dibussi reviews the following blogs: New in Nairobi ( http://newinnairobi.blogspot.com/2009/05/men-and-women-in-kenya.html/ ) Edirisa ( http://www.edirisa.org/studio/?p=675/ ) Rafiki Kenya ( http://rafiki-kenya.blogspot.com/2009/05/eco-cabs-driving-green-in-style-fi… ) OoTheNigerian ( http://oonwoye.com/blog/2009/05/10/cleaning-nigerias-image-n-the-internet-t… ) Agendia Aloysius ( http://agendiaaloysius.blogspot.com/2009/05/away-with-foreign-military-base… ) Scribbles from the Den ( http://www.dibussi.com/2009/05/memory-lane-may-26-1990-the-launching-of-the… ) http://www.pambazuka.org/en/category/blog/56581 ****** /\/\//\/\/\//\/\/\//\/\/\//\/\/\//\/\/\//\/\/\//\/\/\//\/\/\//\ Fahamu - Networks For Social Justice http://www.fahamu.org Pambazuka News is published by Fahamu Ltd. © Unless otherwise indicated, all materials published are licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 Unported License. For further details see: http://www.pambazuka.org/en/about.php Pambazuka news can be viewed online: English language edition ( http://www.pambazuka.org/en ) Edição em língua Portuguesa ( http://www.pambazuka.org/pt ) Edition française ( http://www.pambazuka.org/fr ) RSS Feeds available at http://www.pambazuka.org/en/newsfeed.php Pambazuka News is published with the support of a number of funders, details of which can be obtained at http://www.pambazuka.org/en/about.php To SUBSCRIBE or UNSUBSCRIBE go to: http://pambazuka.gn.apc.org/cgi-bin/mailman/listinfo/pambazuka-news or send a message to editor(a)pambazuka.org with the word SUBSCRIBE or UNSUBSCRIBE in the subject line as appropriate. The views expressed here are those of the authors and do not necessarily represent those of Pambazuka News or Fahamu. With over 1000 contributors and an estimated 500,000 readers Pambazuka News is the authoritative pan African electronic weekly newsletter and platform for social justice in Africa providing cutting edge commentary and in-depth analysis on politics and current affairs, development, human rights, refugees, gender issues and culture in Africa. In addition to its online store, Fahamu Books ( http://fahamubooks.org/?utm_source=pz435&utm_medium=email ) is pleased to announce that Yash Tandon’s Ending Aid Dependence is now available for purchase in bookstores in Tanzania, Ghana, Zambia, Malaysia, and Mauritius. For more information on the location of these stores, please visit Where to buy our books ( http://fahamubooks.org/bookstores/?utm_source=pz435&utm_medium=email ) on the Fahamu Books website, or purchase online ( http://fahamubooks.org/book/?GCOI=90638100770030&utm_source=pz435&utm_mediu… ) . *Pambazuka News has now joined Twitter. By following 'pambazuka' on Twitter you can receive headlines from our 'Features' and 'Comment & Analysis' sections as they are published, and can even receive our headlines via SMS. Visit our Twitter page for more information: http://twitter.com/pambazuka *Pambazuka News now has a Del.icio.us page, where you can view the various websites that we visit to keep our fingers on the pulse of Africa! Visit http://delicious.com/pambazuka_news ISSN 1753-6839

1 0

FW: [outsourcingmonitor] Shifts in global outsourcing sees Egypt break into top ten offshoring destinations
by muriuki mureithi 29 May '09

29 May '09

Hi all A backgrounder for the e-discussions Muriuki _____ From: Edwin Nyanducha [mailto:edwin.nyanducha@gmail.com] Sent: 28 May 2009 21:57 To: outsourcingmonitor(a)themondayjournal.com Subject: [outsourcingmonitor] Shifts in global outsourcing sees Egypt break into top ten offshoring destinations Shifts in global outsourcing sees Egypt break into top ten offshoring destinations Source: BI-ME , Author: BI-ME staff Posted: Wed May 20, 2009 3:06 pm EGYPT. Egypt has emerged as the 6th most attractive offshoring destination according to the 2009 AT Kearney Global Services Location Index entering the top ten for the first time. The report analyses and ranks countries for locating outsourcing activities including IT services, contact centers and back office support. It measures against three categories: financial attractiveness, people and skills availability and business environment. Egypt, having ranked 13th in 2007, is fast becoming one of the world's hottest offshoring destinations and has established itself as the leading Middle East and North Africa location. The report cited the competitive cost and the availability of qualified people on top of Egypt's biggest attractions. A recent report by the Commonwealth Business Council and CyberMedia also highlights Egypt's continued progress and capabilities, ranking it the number one outsourcing destination in Africa. The study which outlined the outsourcing readiness of 15 African nations, clearly expressed that infrastructure, people and skills played a key role in the offering, with Egypt ranking highly in these areas, and topping the list overall. Commenting on the findings of the recent AT Kearney report, Dr Hazem Abdelazim, CEO of Egypt's Information Technology Development Industry Agency (ITIDA) said: "We are seeing a continued shift in the global outsourcing landscape. Companies looking to outsource are looking not only at the cost benefits, but also at the skills and availability of talent and the overall business environment. Egypt is continuing to push forward in developing its large talent pool and in providing a safe, modern business environment." The ever-growing list of multinationals investing in Egypt including Vodafone, Teleperformance, IBM, Microsoft, SQS, Stream Global Services, and Valeo is another testament to the country's unwavering efforts to establish itself as a leading global outsourcing destination. --- Regards, Edwin Nyanducha

1 0

Re: [kictanet] Fw: [ISOC] Nominations for 2009 Jonathan B. Postel Service Award Due by29 May
by Walubengo J 29 May '09

29 May '09

I would support Brian's nomination but hasten to add one Michuki Mwangi - the founding technical manager for KENIC, KIXP and probably others we do not know about. But I think the technical group (skunkworks) would be better placed to nominate. walu. --- On Thu, 5/28/09, Eric M.K Osiakwan <emko(a)internetresearch.com.gh> wrote: > From: Eric M.K Osiakwan <emko(a)internetresearch.com.gh> > Subject: Re: [kictanet] Fw: [ISOC] Nominations for 2009 Jonathan B. Postel Service Award Due by29 May > To: jwalu(a)yahoo.com > Cc: "KICTAnet ICT Policy Discussions" <kictanet(a)lists.kictanet.or.ke> > Date: Thursday, May 28, 2009, 7:13 PM > I think Brian's > technical work on the continent over the years, could merit > a submission...... > Eric here > > > On 28 May 2009, at 08:26, alice munyua > wrote: > > No. unfortunately. They need techies....:) > Best > Alice > From: Kamotho Njenga > Date: Thu, 28 May 2009 11:02:01 +0300 > To: <alice(a)apc.org> > Subject: Re: [kictanet] Fw: [ISOC] Nominations for > 2009 Jonathan B. Postel Service Award Due by29 May > > Alice,Might > you be the eligible > Kenyan? Kamotho > > On 5/28/09, alice munyua <alice(a)apc.org> > wrote:Dear all > I m sure we have Kenyans who would bag this award. > > Best > Alice > ------Original Message------ > From: Greg Wood > Sender: isoc-members-announce-bounces(a)elists.isoc.org > To: isoc-members-announce(a)elists.isoc.org > Subject: [ISOC] Nominations for 2009 Jonathan B. Postel > Service Award Due by29 May > Sent: May 27, 2009 11:35 PM > > Dear Colleagues, > > Nominations for the 2009 Jonathan B. Postel Service Award > are due by > 29 May. The Internet Society presents this annual award to > an > individual or an organization that has made outstanding > contributions > in service to the data communications community. This year > the award > will be presented during the 75th Internet Engineering Task > Force > (IETF) meeting in Stockholm, Sweden, 26-31 July. The award > includes a > presentation crystal and a prize of USD20,000. > > The award recognizes sustained and substantial technical > contributions, service to the community, and leadership. > With respect > to leadership, the nominations committee places particular > emphasis on > candidates who have supported and enabled others in > addition to their > own specific actions. > > More information about the award, the nomination procedure, > and about > Jon Postel's life and contributions is available at: > > http://www.isoc.org/postel/ > > -- > Greg Wood > Internet Society > http://www.isoc.org > > office: +1-703-439-2145 > mobile: +1-703-625-3917 > _______________________________________________ > Isoc-members-announce mailing list > Isoc-members-announce(a)elists.isoc.org > http://elists.isoc.org/mailman/listinfo/isoc-members-announce > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: kamothonjenga(a)gmail.com > Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/kamothonjenga%40gmail.… > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: emko(a)internetresearch.com.gh > Unsubscribe or change your options at > http://lists.kictanet.or.ke/mailman/options/kictanet/emko%40internetresearc… > > Eric > M.K OsiakwanDirector Internet > Researchwww.internetresearch.com.ghemko(a)internetresearch.com.gh42 > Ring Road Central, Accra-NorthTel: +233.21.258800 > ext 7031Fax: +233.21.258811Cell: > +233.24.4386792 > > > > > -----Inline Attachment Follows----- > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: jwalu(a)yahoo.com > Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com >

1 0

Fw: [ISOC] Nominations for 2009 Jonathan B. Postel Service Award Due by29 May
by alice munyua 28 May '09

28 May '09

Dear all I m sure we have Kenyans who would bag this award. Best Alice ------Original Message------ From: Greg Wood Sender: isoc-members-announce-bounces(a)elists.isoc.org To: isoc-members-announce(a)elists.isoc.org Subject: [ISOC] Nominations for 2009 Jonathan B. Postel Service Award Due by29 May Sent: May 27, 2009 11:35 PM Dear Colleagues, Nominations for the 2009 Jonathan B. Postel Service Award are due by 29 May. The Internet Society presents this annual award to an individual or an organization that has made outstanding contributions in service to the data communications community. This year the award will be presented during the 75th Internet Engineering Task Force (IETF) meeting in Stockholm, Sweden, 26-31 July. The award includes a presentation crystal and a prize of USD20,000. The award recognizes sustained and substantial technical contributions, service to the community, and leadership. With respect to leadership, the nominations committee places particular emphasis on candidates who have supported and enabled others in addition to their own specific actions. More information about the award, the nomination procedure, and about Jon Postel's life and contributions is available at: http://www.isoc.org/postel/ -- Greg Wood Internet Society http://www.isoc.org office: +1-703-439-2145 mobile: +1-703-625-3917 _______________________________________________ Isoc-members-announce mailing list Isoc-members-announce(a)elists.isoc.org http://elists.isoc.org/mailman/listinfo/isoc-members-announce

5 7

New security threats affect the Web, warns Symantec
by alice 28 May '09

28 May '09

28 May 2009 <http://www.euractiv.com/en/Archive?sevenDays> News http://www.euractiv.com/en/financial-services/new-security-threats-affect-w… New security threats affect the Web, warns Symantec[fr <http://www.euractiv.com/fr/services-financiers/internet-face-nouvelles-mena…>][de <http://www.euractiv.com/de/finanzdienstleistungen/symantec-warnt-neue-siche…>] Published: Monday 25 May 2009 Stealing confidential information on the Internet is becoming increasingly sophisticated and tricky to monitor as it can hit legitimate websites, Symantec's security intelligence chief told EurActiv, warning that 1.6 million new malicious threats have been identified in 2008 alone. Background: According to the 2008 annual reportPdf external <http://eval.symantec.com/mktginfo/enterprise/white_papers/b-whitepaper_inte…> on the security of the Web published by Internet security firm Symantec in April, the black market for personal data, especially financial information, is thriving (EurActiv 16/04/09 <http://www.euractiv.com/en/financial-services/report-online-black-market-pe…>). Information about credit cards represented 32% of data illegally available online in 2008, compared to 21% in 2007. The volume of bank account details on sale rose from 17% to 19% in the same period, according to the report. The data is used to carry out financial fraud, which not only hits the victims but the entire e-commerce and electronic payment markets too, both of which are strongly promoted by the European Commission. More on this topic: ListNews: Report: Online black market for personal data thriving <http://www.euractiv.com/en/financial-services/report-online-black-market-pe…> Other related news: * MasterCard agrees to lower cross-border fees <http://www.euractiv.com/en/financial-services/mastercard-agrees-lower-cross…> * Pittella: EU search engine to counter low financial mobility <http://www.euractiv.com/en/financial-services/pittella-eu-search-engine-cou…> * Parliament pushes for Ryanair model for banks <http://www.euractiv.com/en/financial-services/parliament-pushes-ryanair-mod…> * EU: Flights and restaurants risky for payment cards <http://www.euractiv.com/en/financial-services/eu-flights-restaurants-risky-…> * Commission investigates Visa's cross-border card fees <http://www.euractiv.com/en/financial-services/commission-investigates-visa-…> The online world is changing rapidly, bringing with it a series of new risks. The most common type of online fraud - phishing, which draws Web users to fake websites mirroring the sites of genuine companies - is becoming rapidly outdated, according to Dean Turnerexternal <http://www.symantec.com/about/news/resources/press_kits/bio.jsp?bioid=dean_…>, director of Web security firm Symantec's global intelligence network. "Criminals are increasingly targeting trusted websites," warned Turner, explaining that hackers are now able to corrupt parts or applications of perfectly legitimate websites. Users' data can be collected simply by clicking the wrong link on a genuine site. "Threats are invisible, they are in the background. Your computer is redirected to another website, usually located in another country, which drops trojans in your system. They capture information and send it to other computers. Data are usually stored in external servers and then sold in the underground economy," explains Turner. A trojan is an application which, like the famous Trojan horse in the Greek epic, is installed on unsuspecting Web users' computers. Upon infiltrating a system, it is able to send back information about everything that has been typed in, including user names, passwords and security codes. Such sensitive information can easily be used to steal money directly or sell it to other potential fraudsters. And this is just the tip of the iceberg. "The growth of security threats is astronomical. 1.6 million new malicious threats were registered in 2008, a 165% increase," Turner explained. It is obvious that companies like Symantec, or its rival McAfee, have a direct interest in the growth of such threats, as they are currently the only security companies operating on the Net. Turner predictably dismissed all such allegations against his company. "That's like blaming a doctor for a disease," he said. What is certain is that Symantec's turnover is steadily increasing as new Internet dangers emerge. In any case, a secure means of avoiding annoyances and fraud related to online banking and the use of payment cards on the Web is for users to change their password every time. It is better to use codes which do not need to be typed in, but can be activated by mouse. Buying online remains a risky activity from secure websites too, Turner warned. "If you have a piece of malware in your computer it could be a problem," he acknowledged, citing payment cards as the easiest target for fraudsters, in comparison with more secure Internet-based modes of payment like PayPal.

1 0

Congrats to John Walubengo
by John K. Njoroge 28 May '09

28 May '09

I salute and congratulate John Walubengo for being elected as a Primary Director to join the AfriNic Board representing the East African region. This is very good news for Kenya and ofcourse the East African region as a whole. All the best to AfriNic and especially to Walu. -- John Njoroge Directorate of e-Government Tel: 020-2227411 (Ext 22098)

17 16

Open Source Software Awards ceremony, , , your invitation
by Gakuru Alex 28 May '09

28 May '09

Have a good day. You are invited to the Open Source Software Awards. Entry is free. Your electronic invitation card is attached to this email. Hon. James Rege is our Chief Guest flanked by Dr. Bitange Ndemo of Information and Communications, Njeri Rionge of Ignite Consulting <http://www.igniteconsulting.co.ke/> will lead the awards ceremony. The front row seats are reserved for awards nominees, invited guests, and those that reserved places in advance. Occupy the seats only at the risk of ending-up 'seatless' later on...We welcome all those banners and publicity material, but only of event partners. We look for hosting you. Alex Gakuru, On behalf of, Event Organising Committee [Apologies if you received this message in duplicate for being subscribed to both lists.]

2 2

Re: [kictanet] Congrats to John Walubengo
by Walubengo J 26 May '09

26 May '09

Thanx all for your comments. More so for those organizations that did the actual voting in Egypt where I was an "absentee" candidate. I feel deeply honored for the opportunity to serve at a regional level on the Afrinic Board. God bless, walu. --- On Tue, 5/26/09, Eng. Thomas Senaji <tasenaji(a)gmail.com> wrote: > From: Eng. Thomas Senaji <tasenaji(a)gmail.com> > Subject: Re: [kictanet] Congrats to John Walubengo > To: nicholas(a)tespok.co.ke, jwalu(a)yahoo.com > Cc: "KICTAnet ICT Policy Discussions" <kictanet(a)lists.kictanet.or.ke> > Date: Tuesday, May 26, 2009, 12:16 PM > Good morning, > > May I join you all in congratutulating Bw. John > Walubengo on his electgion to the Board of AfriNIC and on > his achievement. This is indeed a great honour to our > country and the region at large. Let us give him all the > necessary support > > > Best regards > > > Thomas Senaji > > > On Tue, May 26, 2009 at 10:26 AM, > nick wambugu <nicholas(a)tespok.co.ke> > wrote: > > > Congrats Walu..... thisia great achievement for the ICT > community in Kenya > at large live long in the board and God bless. > > > Nick. > > > > > > > > Congratulations Walu ! This is a great achievement not > only for you but > > for > > this country and the region. > > > > Evelyn > > > > _____ > > > > From: kictanet-bounces+evelyn.rono=kdn.co.ke(a)lists.kictanet.or.ke > > > [mailto:kictanet-bounces+evelyn.rono=kdn.co.ke@lists.kictanet.or.ke] > On > > > Behalf Of John K. Njoroge > > Sent: Tuesday, May 26, 2009 8:39 AM > > To: evelyn.rono(a)kdn.co.ke > > Cc: KICTAnet ICT Policy Discussions > > Subject: [kictanet] Congrats to John Walubengo > > > > > > > I salute and congratulate John Walubengo for being > elected as a Primary > > Director to join the AfriNic Board representing the > East African region. > > This is very good news for Kenya and ofcourse the East > African region as a > > > whole. > > > > > > All the best to AfriNic and especially to Walu. > > > > > > -- > > John Njoroge > > Directorate of e-Government > > Tel: 020-2227411 (Ext 22098) > > > > > > > -- > > This message has been scanned for viruses and > > dangerous content by MailScanner, and is > > believed to be clean. > > > > _______________________________________________ > > kictanet mailing list > > > > kictanet(a)lists.kictanet.or.ke > > > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > > > This message was sent to: nicholas(a)tespok.co.ke > > > > Unsubscribe or change your options at > > http://lists.kictanet.or.ke/mailman/options/kictanet/nicholas%40tespok.co.ke > > > > > > > -- > This message has been scanned for viruses and > dangerous content by MailScanner, and is > believed to be clean. > > > _______________________________________________ > > kictanet mailing list > > kictanet(a)lists.kictanet.or.ke > > > > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: tasenaji(a)gmail.com > > Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/tasenaji%40gmail.com > > > >

2 1

Salute to John Walubengo
by melissa makokha 26 May '09

26 May '09

Congratulations. I am sure you will do a fabulous job. ________________________________ From: "kictanet-request(a)lists.kictanet.or.ke" <kictanet-request(a)lists.kictanet.or.ke> To: Melissa Denga <mmakokha(a)yahoo.com> Sent: Tuesday, May 26, 2009 12:00:01 PM Subject: kictanet Digest, Vol 24, Issue 55 Send kictanet mailing list submissions to kictanet(a)lists.kictanet.or.ke To subscribe or unsubscribe via the World Wide Web, visit http://lists.kictanet.or.ke/mailman/listinfo/kictanet or, via email, send a message with subject or body 'help' to kictanet-request(a)lists.kictanet.or.ke You can reach the person managing the list at kictanet-owner(a)lists.kictanet.or.ke When replying, please edit your Subject line so it is more specific than "Re: Contents of kictanet digest..." Today's Topics: 1. Re: Congrats to John Walubengo (Evans Kahuthu) 2. Re: Congrats to John Walubengo (nick wambugu) 3. Re: Congrats to John Walubengo (Eng. Thomas Senaji) 4. Re: Congrats to John Walubengo (Walubengo J) ---------------------------------------------------------------------- Message: 1 Date: Tue, 26 May 2009 00:28:01 -0700 From: Evans Kahuthu <ifani.kinos(a)gmail.com> Subject: Re: [kictanet] Congrats to John Walubengo To: Evelyn Rono <evelyn.rono(a)kdn.co.ke>, Evans Kahuthu <ifani.kinos(a)gmail.com> Cc: 'KICTAnet ICT Policy Discussions' <kictanet(a)lists.kictanet.or.ke> Message-ID: <4a1b9a02.1b068e0a.5951.1ad4(a)mx.google.com> Content-Type: text/plain; charset="iso-8859-1" Walu, Congratulations! Evans -----Original Message----- From: Evelyn Rono <evelyn.rono(a)kdn.co.ke> Sent: Monday, May 25, 2009 11:57 PM To: Evans Kahuthu <ifani.kinos(a)gmail.com> Cc: 'KICTAnet ICT Policy Discussions' <kictanet(a)lists.kictanet.or.ke> Subject: Re: [kictanet] Congrats to John Walubengo Congratulations?Walu ! This is a great achievement not only for you but for this country and the region. ? Evelyn From: kictanet-bounces+evelyn.rono=kdn.co.ke(a)lists.kictanet.or.ke [mailto:kictanet-bounces+evelyn.rono=kdn.co.ke@lists.kicta [The entire original message is not included]

1 0

Re: [kictanet] Congrats to John Walubengo
by Evans Kahuthu 26 May '09

26 May '09

Walu, Congratulations! Evans -----Original Message----- From: Evelyn Rono <evelyn.rono(a)kdn.co.ke> Sent: Monday, May 25, 2009 11:57 PM To: Evans Kahuthu <ifani.kinos(a)gmail.com> Cc: 'KICTAnet ICT Policy Discussions' <kictanet(a)lists.kictanet.or.ke> Subject: Re: [kictanet] Congrats to John Walubengo Congratulations Walu ! This is a great achievement not only for you but for this country and the region. Evelyn From: kictanet-bounces+evelyn.rono=kdn.co.ke(a)lists.kictanet.or.ke [mailto:kictanet-bounces+evelyn.rono=kdn.co.ke@lists.kicta [The entire original message is not included]

1 0

Fw: [AfrICANN-discuss] Application Round Opens for Seoul MeetingFellowships
by alice munyua 24 May '09

24 May '09

-----Original Message----- From: Anne-Rachel Inné <annerachel(a)gmail.com> Date: Sun, 24 May 2009 12:31:29 To: <africann(a)afrinic.net> Subject: [AfrICANN-discuss] Application Round Opens for Seoul Meeting Fellowships Application Round Opens for Seoul Meeting Fellowships Program ensures global representation at ICANN’s International Public Meetings 22 May 2009 MARINA DEL REY, Calif. : The Internet Corporation for Assigned Names and Numbers has launched the eighth round of fellowship program applications for its 36th International Public Meeting to be held in Seoul, Korea from 25-30 October 2009. For this meeting, the National Internet Development Agency of Korea ( NIDA) is partnering with ICANN to support the fellowship program and increase participation from the Asia Pacific region. "Just like the Internet, ICANN is global in scope in its operations," said Theresa Swinehart , ICANN's Vice President, Global and Strategic Partnerships. "Our fellowship program has had a lot of success at our last six meetings in making sure global voices are heard in the wide variety of public forums that it holds." For the Sydney Meeting, there are 33 fellows from 28 countries, chosen from 97 applications received. 15 of the fellows are alumni from at least one of the past six programmes; 12 fellows are first-time attendees to any ICANN meeting and 6 have attended past meetings, but are first time fellows. Priority is given to applicants who are current residents of developing and least developed nations and interested in participating in ICANN and its supporting organizations, such as the Governmental Advisory Committee, the Country Code Names Supporting Organization, and the Generic Names Supporting Organization. The fellowship will assist in covering airfare, hotel and a stipend. Recipients will be expected to actively participate in and contribute to ICANN processes. As always, registration for ICANN’s meetings is free for anyone wanting to attend. Applications for the meeting in Seoul will be accepted from now until 1200 PDT ( UTC -7) on 6 July 2009. More information, as well as a link to the application for a fellowship, is available online at: http://www.icann.org/en/fellowships/ About ICANN: ICANN is responsible for the global coordination of the Internet's system of unique identifiers such as domain names (.org, .museum and country codes like .uk) and the addresses used in a variety of Internet protocols that help computers reach each other over the Internet. Careful management of these resources is vital to the Internet's operation, so ICANN's global stakeholders meet regularly to develop policies that ensure the Internet's ongoing security, stability, and interoperability. ICANN is an internationally organized, public benefit non-profit company. For more information please visit: www.icann.org. Media Contacts: Brad White Director of Media Affairs Tel: +1 202 429 2710 Email: brad.white(a)icann.org International: Andrew Robertson Edelman (London) Ph: +44 7921 588 770 E: andrew.robertson(a)edelman.com _______________________________________________ AfrICANN mailing list AfrICANN(a)afrinic.net https://lists.afrinic.net/mailman/listinfo.cgi/africann

1 0

Fwd: FW: [AfrICANN-discuss] Fwd: It is official!! ICANN 2010 venue is Nairobi
by Brian Munyao Longwe 23 May '09

23 May '09

FYI ---------- Forwarded message ---------- From: Vika Mpisane <vika(a)zadna.org.za> Date: 2009/5/22 Subject: FW: [AfrICANN-discuss] Fwd: It is official!! ICANN 2010 venue is Nairobi To: excom(a)lists.aftld.org Cc: Brian Munyao Longwe <blongwe(a)gmail.com>, "Katundu , Michael" < Katundu(a)cck.go.ke>, michuki(a)swiftkenya.com, Rebecca Wanjiku < rebecca.wanjiku(a)gmail.com> News is in: NAIROBI HAS BEEN CHOSEN FOR THE MARCH 2010 ICANN AFRICA MEETING!!!!! Congratulations to you all Kenyan mates! We look forward to see you in Nairobi – it should be a great jol! And if I may (Vincent knows this any way), during AfTLD Tanzania in April, we agreed with .ke and .ng that whoever will win the ICANN bid will also host the 2010 AfTLD Annual conference (the week before ICANN)! Vincent, I assume the agreement still stands, and can we now announce the 2010 AfTLD Nairobi meeting then? Once again, I’m so happy for you guys! And I hope you do congratulate .ng for also putting in a very competitive bid. Your competition with them (as far as I’m aware) was carried out with dignity, respect and comradeship that we need to see more in Africa. Let’s hope .ng gets the 2012 Africa round. Regards, *Vika Mpisane* .za Domain Name Authority Tel: +27 11 275 0082 Fax:+27 11 234 5022 ------------------------------ *From:* africann-bounces(a)afrinic.net [mailto:africann-bounces@afrinic.net] *On Behalf Of *Brian Munyao Longwe *Sent:* Friday, May 22, 2009 4:13 PM *To:* africann(a)afrinic.net *Subject:* [AfrICANN-discuss] Fwd: It is official!! ICANN 2010 venue is Nairobi FYI ---------- Forwarded message ---------- From: <amugambi(a)jambo.co.ke> Date: Fri, May 22, 2009 at 8:37 AM Subject: [kictanet] It is official!! ICANN 2010 venue is Nairobi To: blongwe(a)gmail.com Cc: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke> Hello all, The ICANN Board of Directors has approved Nairobi as the site of the 7-12 March 2010 ICANN Meeting. Thank you very much for the support and we look forward. Anthony K Mugambi KENIC Chairman -- Brian Munyao Longwe e-mail: blongwe(a)gmail.com cell: + 254 722 518 744 blog : http://zinjlog.blogspot.com meta-blog: http://mashilingi.blogspot.com No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.325 / Virus Database: 270.12.36/2125 - Release Date: 05/20/09 18:03:00 -- Brian Munyao Longwe e-mail: blongwe(a)gmail.com cell: + 254 722 518 744 blog : http://zinjlog.blogspot.com meta-blog: http://mashilingi.blogspot.com

2 1

Fwd: [Excom] FW: [AfrICANN-discuss] Fwd: It is official!! ICANN 2010 venue is Nairobi
by Brian Munyao Longwe 23 May '09

23 May '09

FYI ---------- Forwarded message ---------- From: Abibu Ntahigiye <antahigiye(a)tznic.or.tz> Date: 2009/5/23 Subject: RE: [Excom] FW: [AfrICANN-discuss] Fwd: It is official!! ICANN 2010 venue is Nairobi To: vika(a)zadna.org.za, excom(a)lists.aftld.org Cc: "Katundu , Michael" <Katundu(a)cck.go.ke>, Rebecca Wanjiku < rebecca.wanjiku(a)gmail.com>, Brian Munyao Longwe <blongwe(a)gmail.com> Congrats to Kenya. Eng. Ntahigiye Abibu Manager, tzNIC Tel: +255 22 2 772 659 Cel: +255 784 279 511 *From:* excom-bounces(a)aftld.org [mailto:excom-bounces@aftld.org] *On Behalf Of *Vika Mpisane *Sent:* Friday, May 22, 2009 5:43 PM *To:* excom(a)lists.aftld.org *Cc:* 'Katundu , Michael'; 'Rebecca Wanjiku'; 'Brian Munyao Longwe' *Subject:* [Excom] FW: [AfrICANN-discuss] Fwd: It is official!! ICANN 2010 venue is Nairobi News is in: NAIROBI HAS BEEN CHOSEN FOR THE MARCH 2010 ICANN AFRICA MEETING!!!!! Congratulations to you all Kenyan mates! We look forward to see you in Nairobi – it should be a great jol! And if I may (Vincent knows this any way), during AfTLD Tanzania in April, we agreed with .ke and .ng that whoever will win the ICANN bid will also host the 2010 AfTLD Annual conference (the week before ICANN)! Vincent, I assume the agreement still stands, and can we now announce the 2010 AfTLD Nairobi meeting then? Once again, I’m so happy for you guys! And I hope you do congratulate .ng for also putting in a very competitive bid. Your competition with them (as far as I’m aware) was carried out with dignity, respect and comradeship that we need to see more in Africa. Let’s hope .ng gets the 2012 Africa round. Regards, *Vika Mpisane* .za Domain Name Authority Tel: +27 11 275 0082 Fax:+27 11 234 5022 ------------------------------ *From:* africann-bounces(a)afrinic.net [mailto:africann-bounces@afrinic.net] *On Behalf Of *Brian Munyao Longwe *Sent:* Friday, May 22, 2009 4:13 PM *To:* africann(a)afrinic.net *Subject:* [AfrICANN-discuss] Fwd: It is official!! ICANN 2010 venue is Nairobi FYI ---------- Forwarded message ---------- From: <amugambi(a)jambo.co.ke> Date: Fri, May 22, 2009 at 8:37 AM Subject: [kictanet] It is official!! ICANN 2010 venue is Nairobi To: blongwe(a)gmail.com Cc: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke> Hello all, The ICANN Board of Directors has approved Nairobi as the site of the 7-12 March 2010 ICANN Meeting. Thank you very much for the support and we look forward. Anthony K Mugambi KENIC Chairman -- Brian Munyao Longwe e-mail: blongwe(a)gmail.com cell: + 254 722 518 744 blog : http://zinjlog.blogspot.com meta-blog: http://mashilingi.blogspot.com No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.325 / Virus Database: 270.12.36/2125 - Release Date: 05/20/09 18:03:00 -- This message has been scanned for viruses and dangerous content by *MailScanner* <http://www.mailscanner.info/>, and is believed to be clean. -- Brian Munyao Longwe e-mail: blongwe(a)gmail.com cell: + 254 722 518 744 blog : http://zinjlog.blogspot.com meta-blog: http://mashilingi.blogspot.com

1 0

It is official!! ICANN 2010 venue is Nairobi
by melissa makokha 23 May '09

23 May '09

This is exciting....giddy up Kenya to prepare for guests. ________________________________ From: "kictanet-request(a)lists.kictanet.or.ke" <kictanet-request(a)lists.kictanet.or.ke> To: Melissa Denga <mmakokha(a)yahoo.com> Sent: Saturday, May 23, 2009 1:27:02 AM Subject: kictanet Digest, Vol 24, Issue 49 Send kictanet mailing list submissions to kictanet(a)lists.kictanet.or.ke To subscribe or unsubscribe via the World Wide Web, visit http://lists.kictanet.or.ke/mailman/listinfo/kictanet or, via email, send a message with subject or body 'help' to kictanet-request(a)lists.kictanet.or.ke You can reach the person managing the list at kictanet-owner(a)lists.kictanet.or.ke When replying, please edit your Subject line so it is more specific than "Re: Contents of kictanet digest..." Today's Topics: 1. Re: kictanet Digest, Vol 24, Issue 48 (Harry Delano) 2. Re: It is official!! ICANN 2010 venue is Nairobi (Brian Munyao Longwe) 3. The Vatican's online initiatives reaching out during the 43rd World Communications Day (Peter Ojiambo) ---------------------------------------------------------------------- Message: 1 Date: Fri, 22 May 2009 16:32:15 +0300 From: "Harry Delano" <harry(a)inds.co.ke> Subject: Re: [kictanet] kictanet Digest, Vol 24, Issue 48 To: <kictanet(a)lists.kictanet.or.ke> Cc: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke> Message-ID: <20090522132216.0868B22B65(a)smtp.inds.co.ke> Content-Type: text/plain; charset="us-ascii" Hello... This sounds good.. 2010,is just but around the corner. Any measures/planning in place to get ready for the hosting...? And what deliberations will the meeting cover, and who will/can get involved.. Harry -----Original Message----- From: kictanet-bounces+harry=inds.co.ke(a)lists.kictanet.or.ke [mailto:kictanet-bounces+harry=inds.co.ke@lists.kictanet.or.ke] On Behalf Of kictanet-request(a)lists.kictanet.or.ke Sent: Friday, May 22, 2009 4:07 PM To: Harry Delano Subject: kictanet Digest, Vol 24, Issue 48 Send kictanet mailing list submissions to kictanet(a)lists.kictanet.or.ke To subscribe or unsubscribe via the World Wide Web, visit http://lists.kictanet.or.ke/mailman/listinfo/kictanet or, via email, send a message with subject or body 'help' to kictanet-request(a)lists.kictanet.or.ke You can reach the person managing the list at kictanet-owner(a)lists.kictanet.or.ke When replying, please edit your Subject line so it is more specific than "Re: Contents of kictanet digest..." Today's Topics: 1. Re: It is official!! ICANN 2010 venue is Nairobi (Catherine Adeya) 2. Re: It is official!! ICANN 2010 venue is Nairobi (njeri.rionge(a)igniteconsulting.co.ke) 3. Re: It is official!! ICANN 2010 venue is Nairobi (James Rege) 4. Re: It is official!! ICANN 2010 venue is Nairobi (Sammy Buruchara) 5. Re: It is official!! ICANN 2010 venue is Nairobi (alice munyua) 6. Re: It is official!! ICANN 2010 venue is Nairobi (Eng. Thomas Senaji) ---------------------------------------------------------------------- Message: 1 Date: Fri, 22 May 2009 03:14:00 -0700 (PDT) From: Catherine Adeya <elizaslider(a)yahoo.com> Subject: Re: [kictanet] It is official!! ICANN 2010 venue is Nairobi To: John Walubengo <jwalu(a)yahoo.com> Cc: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke> Message-ID: <248795.7743.qm(a)web33906.mail.mud.yahoo.com> Content-Type: text/plain; charset="iso-8859-1" Walu!!!!!!! :-) I guess all we have to do is ensure that the reason why they did not come in 2008 does not recur. Nyaki ________________________________ From: John Walubengo <jwalu(a)yahoo.com> To: elizaslider(a)yahoo.com Cc: skunk <skunkworks(a)my.co.ke>; KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke>; ke-users <ke-internetusers(a)bdix.net> Sent: Friday, May 22, 2009 8:19:01 AM Subject: Re: [kictanet] It is official!! ICANN 2010 venue is Nairobi Agreed...but weren't they the same ones who had planned to come in 2008? This time if they fail to show up - "tutangoa reli" ;-) walu. --- On Fri, 5/22/09, Paul W Kukubo <pkukubo(a)ict.go.ke> wrote: > From: Paul W Kukubo <pkukubo(a)ict.go.ke> > Subject: Re: [kictanet] It is official!! ICANN 2010 venue is Nairobi > To: jwalu(a)yahoo.com > Cc: "KICTAnet ICT Policy Discussions" <kictanet(a)lists.kictanet.or.ke> > Date: Friday, May 22, 2009, 9:49 AM > This is absolutely fantastic news. > > Paul Kukubo > CEO Kenya ICT Board > Sent from my BlackBerry? smartphone provided by Celtel Kenya > > -----Original Message----- > From: amugambi(a)jambo.co.ke > > Date: Fri, 22 May 2009 08:37:53 > To: <pkukubo(a)ict.go.ke> > Cc: KICTAnet ICT Policy Discussions<kictanet(a)lists.kictanet.or.ke> > Subject: [kictanet] It is official!! ICANN 2010 venue is Nairobi > > > > Hello all, > > The ICANN Board of Directors has approved Nairobi as the > site of the 7-12 > March 2010 ICANN Meeting. > > > Thank you very much for the support and we look forward. > > Anthony K Mugambi > KENIC Chairman > > > > ---------------------------------------------- > This message has been scanned for viruses and > dangerous content by Jambo MailScanner, and is > believed to be clean. > --------------------------------------------- > "easy access to the world" > > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: pkukubo(a)ict.go.ke > Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/pkukubo%40ict.go.ke > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: jwalu(a)yahoo.com > Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com > _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: elizaslider(a)yahoo.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/elizaslider%40yahoo.com

1 0

The Vatican's online initiatives reaching out during the 43rd World Communications Day
by Peter Ojiambo 23 May '09

23 May '09

Hi avid readers, Thought this maybe of interest. Pope2You: Vatican Launches IPhone and Facebook Apps - By Frederic Lardinois The Catholic Church isn't exactly know for its speedy adoption of new technologies, but today the Vatican launched <http://www.washingtonpost.com/wp-dyn/content/article/2009/05/22/AR200905220 0949.html> a new web portal <http://www.pope2you.net> , as well as a Facebook app to coincide with the upcoming 43rd World Communications Day. In addition, the Vatican also announced an iPhone application. The iPhone application has not been approved by Apple yet, (even the Vatican's apps gets scoured for porn and profanities, we assume), but the Facebook app <http://apps.facebook.com/popetoyou/> is available now. None of these apps look to be groundbreaking in either design or functionality. The iPhone/iPod touch app, once approved, will give users the ability to watch videos and hear speeches by Pope Benedict XVI, as well as other content from Catholic events worldwide. The Facebook app, which is currently loading very slowly, is also not exactly the most groundbreaking app either. Facebook users will be able to send and receive 20 different virtual postcards of the pope, with texts available in English, French, German, Italian, and Spanish (with Latin being conspicuously absent here). According to the app's description, installing it will allow you to "Spread friendship with the Pope and become a witness of Christ in the world through the web." In January this year, the Vatican also launched <http://www.readwriteweb.com/archives/pope_in_a_box_the_vatican_on_youtube.p hp> its YouTube channel <http://www.youtube.com/user/vatican> , though so far, none of the videos posted there have gone viral yet. For now, however, users who were hoping to get a chance to poke the pope or even just friend him on Facebook are out of luck, as the pope does not have an official Facebook profile, yet. Looking forward to Kenyan IT developers and enthusiasts following suite in and using social media and the internet applications in the same way. What do you guys think?

1 0

It is official!! ICANN 2010 venue is Nairobi
by amugambi＠jambo.co.ke 22 May '09

22 May '09

Hello all, The ICANN Board of Directors has approved Nairobi as the site of the 7-12 March 2010 ICANN Meeting. Thank you very much for the support and we look forward. Anthony K Mugambi KENIC Chairman ---------------------------------------------- This message has been scanned for viruses and dangerous content by Jambo MailScanner, and is believed to be clean. --------------------------------------------- "easy access to the world"

7 6

Re: [kictanet] kictanet Digest, Vol 24, Issue 48
by Harry Delano 22 May '09

22 May '09

Hello... This sounds good.. 2010,is just but around the corner. Any measures/planning in place to get ready for the hosting...? And what deliberations will the meeting cover, and who will/can get involved.. Harry -----Original Message----- From: kictanet-bounces+harry=inds.co.ke(a)lists.kictanet.or.ke [mailto:kictanet-bounces+harry=inds.co.ke@lists.kictanet.or.ke] On Behalf Of kictanet-request(a)lists.kictanet.or.ke Sent: Friday, May 22, 2009 4:07 PM To: Harry Delano Subject: kictanet Digest, Vol 24, Issue 48 Send kictanet mailing list submissions to kictanet(a)lists.kictanet.or.ke To subscribe or unsubscribe via the World Wide Web, visit http://lists.kictanet.or.ke/mailman/listinfo/kictanet or, via email, send a message with subject or body 'help' to kictanet-request(a)lists.kictanet.or.ke You can reach the person managing the list at kictanet-owner(a)lists.kictanet.or.ke When replying, please edit your Subject line so it is more specific than "Re: Contents of kictanet digest..." Today's Topics: 1. Re: It is official!! ICANN 2010 venue is Nairobi (Catherine Adeya) 2. Re: It is official!! ICANN 2010 venue is Nairobi (njeri.rionge(a)igniteconsulting.co.ke) 3. Re: It is official!! ICANN 2010 venue is Nairobi (James Rege) 4. Re: It is official!! ICANN 2010 venue is Nairobi (Sammy Buruchara) 5. Re: It is official!! ICANN 2010 venue is Nairobi (alice munyua) 6. Re: It is official!! ICANN 2010 venue is Nairobi (Eng. Thomas Senaji) ---------------------------------------------------------------------- Message: 1 Date: Fri, 22 May 2009 03:14:00 -0700 (PDT) From: Catherine Adeya <elizaslider(a)yahoo.com> Subject: Re: [kictanet] It is official!! ICANN 2010 venue is Nairobi To: John Walubengo <jwalu(a)yahoo.com> Cc: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke> Message-ID: <248795.7743.qm(a)web33906.mail.mud.yahoo.com> Content-Type: text/plain; charset="iso-8859-1" Walu!!!!!!! :-) I guess all we have to do is ensure that the reason why they did not come in 2008 does not recur. Nyaki ________________________________ From: John Walubengo <jwalu(a)yahoo.com> To: elizaslider(a)yahoo.com Cc: skunk <skunkworks(a)my.co.ke>; KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke>; ke-users <ke-internetusers(a)bdix.net> Sent: Friday, May 22, 2009 8:19:01 AM Subject: Re: [kictanet] It is official!! ICANN 2010 venue is Nairobi Agreed...but weren't they the same ones who had planned to come in 2008? This time if they fail to show up - "tutangoa reli" ;-) walu. --- On Fri, 5/22/09, Paul W Kukubo <pkukubo(a)ict.go.ke> wrote: > From: Paul W Kukubo <pkukubo(a)ict.go.ke> > Subject: Re: [kictanet] It is official!! ICANN 2010 venue is Nairobi > To: jwalu(a)yahoo.com > Cc: "KICTAnet ICT Policy Discussions" <kictanet(a)lists.kictanet.or.ke> > Date: Friday, May 22, 2009, 9:49 AM > This is absolutely fantastic news. > > Paul Kukubo > CEO Kenya ICT Board > Sent from my BlackBerry? smartphone provided by Celtel Kenya > > -----Original Message----- > From: amugambi(a)jambo.co.ke > > Date: Fri, 22 May 2009 08:37:53 > To: <pkukubo(a)ict.go.ke> > Cc: KICTAnet ICT Policy Discussions<kictanet(a)lists.kictanet.or.ke> > Subject: [kictanet] It is official!! ICANN 2010 venue is Nairobi > > > > Hello all, > > The ICANN Board of Directors has approved Nairobi as the > site of the 7-12 > March 2010 ICANN Meeting. > > > Thank you very much for the support and we look forward. > > Anthony K Mugambi > KENIC Chairman > > > > ---------------------------------------------- > This message has been scanned for viruses and > dangerous content by Jambo MailScanner, and is > believed to be clean. > --------------------------------------------- > "easy access to the world" > > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: pkukubo(a)ict.go.ke > Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/pkukubo%40ict.go.ke > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: jwalu(a)yahoo.com > Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com > _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: elizaslider(a)yahoo.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/elizaslider%40yahoo.com

1 0

Re: [kictanet] It is official!! ICANN 2010 venue is Nairobi
by alice munyua 22 May '09

22 May '09

It is music for all of us. Alice ------Original Message------ From: Sammy Buruchara Sender: kictanet-bounces+alice=apc.org(a)lists.kictanet.or.ke To: alice(a)apc.org Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] It is official!! ICANN 2010 venue is Nairobi Sent: May 22, 2009 2:51 PM Sound like music to my ears!! Sammy On Friday, May 22, 2009, at 08:37AM, <amugambi(a)jambo.co.ke> wrote: > >Hello all, > >The ICANN Board of Directors has approved Nairobi as the site of the 7-12 >March 2010 ICANN Meeting. > > >Thank you very much for the support and we look forward. > >Anthony K Mugambi >KENIC Chairman > > > >---------------------------------------------- >This message has been scanned for viruses and >dangerous content by Jambo MailScanner, and is >believed to be clean. >--------------------------------------------- >"easy access to the world" > > >_______________________________________________ >kictanet mailing list >kictanet(a)lists.kictanet.or.ke >http://lists.kictanet.or.ke/mailman/listinfo/kictanet > >This message was sent to: buruchara(a)mac.com >Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/buruchara%40mac.com > > _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: alice(a)apc.org Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/alice%40apc.org

1 0

Re: [kictanet] It is official!! ICANN 2010 venue is Nairobi
by John Walubengo 22 May '09

22 May '09

Agreed...but weren't they the same ones who had planned to come in 2008? This time if they fail to show up - "tutangoa reli" ;-) walu. --- On Fri, 5/22/09, Paul W Kukubo <pkukubo(a)ict.go.ke> wrote: > From: Paul W Kukubo <pkukubo(a)ict.go.ke> > Subject: Re: [kictanet] It is official!! ICANN 2010 venue is Nairobi > To: jwalu(a)yahoo.com > Cc: "KICTAnet ICT Policy Discussions" <kictanet(a)lists.kictanet.or.ke> > Date: Friday, May 22, 2009, 9:49 AM > This is absolutely fantastic news. > > Paul Kukubo > CEO Kenya ICT Board > Sent from my BlackBerry® smartphone provided by Celtel > Kenya > > -----Original Message----- > From: amugambi(a)jambo.co.ke > > Date: Fri, 22 May 2009 08:37:53 > To: <pkukubo(a)ict.go.ke> > Cc: KICTAnet ICT Policy Discussions<kictanet(a)lists.kictanet.or.ke> > Subject: [kictanet] It is official!! ICANN 2010 venue > is Nairobi > > > > Hello all, > > The ICANN Board of Directors has approved Nairobi as the > site of the 7-12 > March 2010 ICANN Meeting. > > > Thank you very much for the support and we look forward. > > Anthony K Mugambi > KENIC Chairman > > > > ---------------------------------------------- > This message has been scanned for viruses and > dangerous content by Jambo MailScanner, and is > believed to be clean. > --------------------------------------------- > "easy access to the world" > > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: pkukubo(a)ict.go.ke > Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/pkukubo%40ict.go.ke > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: jwalu(a)yahoo.com > Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com >

2 1

Fw: [AfrICANN-discuss] Plan for Enhanced Internet Security, Stability and Resiliency
by alice munyua 22 May '09

22 May '09

[image: ICANN] <http://www.icann.org/> News Alert http://www.icann.org/en/announcements/announcement-2-21may09-en.htm ------------------------------ Plan for Enhanced Internet Security, Stability and Resiliency 21 May 2009 ICANN has developed a plan to enhance the security, stability and resiliency of the Internet's naming and addressing systems as called for in its Strategic Plan and in accordance within its bylaws. The plan notes how the Internet has thrived by engaging many stakeholders who collaborate to foster communication, creativity and commerce in a global commons. The interoperability of the global commons depends on the operation and coordination of the Internet's unique identifier systems. ICANN and the operators of these systems acknowledge that maintaining and enhancing the security, stability and resiliency of these systems is a core element of their collaborative relationship. The plan notes the growing risks to the security, stability and resiliency of the unique identifier systems and the need to collaboratively address these risks. The plan delineates ICANN's specific programs that will address security, stability and resiliency. It also details planned activities that will enhance its contributions through the next operational year. This first version of the plan is intended as a foundation for ICANN and its community to establish a framework for organizing its security, stability and resiliency efforts. The plan does not envision major new roles or programs for ICANN in this area. The programs and initiatives in which ICANN plans to engage during the 2009-2010 operating year include: - Improving root zone management through automation; improve authentication of communications with TLD managers and support implementation of DNS Security Extensions (DNSSec) - Ensure the maturation of the gTLD registry continuity plan and test the data escrow system - Build on the collaborative efforts of the Internet security community efforts to effectively respond to malicious abuses of the Domain Name System (DNS). This Plan is posted for a 30-day public comment<http://www.icann.org/en/public-comment/public-comment-200906.html#ssr>and will also be the subject of a public comment forum at the Sydney meeting. The entire ICANN Plan for Enhancing Internet Security, Stability and Resiliency can be reviewed here<http://www.icann.org/en/topics/ssr/ssr-draft-plan-16may09-en.pdf>[PDF, 1,930K]. -----Original Message----- From: Anne-Rachel Inné <annerachel(a)gmail.com> Date: Thu, 21 May 2009 23:22:00 To: <africann(a)afrinic.net> Subject: [AfrICANN-discuss] Plan for Enhanced Internet Security, Stability and Resiliency _______________________________________________ AfrICANN mailing list AfrICANN(a)afrinic.net https://lists.afrinic.net/mailman/listinfo.cgi/africann

1 0