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Re: [kictanet] kictanet Digest, Vol 10, Issue 12
by godera＠skyweb.co.ke 17 Mar '08

17 Mar '08

Ndegwa and All, I believe some of you may have heard that IDRC here in Nairobi is embarking on a market study that is not limited to Kenyan operations. Edith if you are reading this, can you shed any light on this at this moment or is it premature to talk about it? Gilda Quoting kictanet-request(a)lists.kictanet.or.ke: > Send kictanet mailing list submissions to > kictanet(a)lists.kictanet.or.ke > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > or, via email, send a message with subject or body 'help' to > kictanet-request(a)lists.kictanet.or.ke > > You can reach the person managing the list at > kictanet-owner(a)lists.kictanet.or.ke > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of kictanet digest..." > > > Today's Topics: > > 1. Re: South African Intelligence Networking on Kenyan BPOSector > (MediaSpeak Africa) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Sun, 9 Mar 2008 15:50:47 +0300 > From: "MediaSpeak Africa" <mesafric(a)gmail.com> > Subject: Re: [kictanet] South African Intelligence Networking on > Kenyan BPOSector > To: "Eric Osiakwan" <eric(a)afrispa.org> > Cc: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke> > Message-ID: > <9007a8bd0803090550k48b2010en75a9f33245c41c50(a)mail.gmail.com> > Content-Type: text/plain; charset="iso-8859-1" > > Good people, > > Sure we are now talking big like we are supposed to. First, I wish to > support the suggestion that we should involve local players in such > initiatives. At least at the level of partnership so that we can have skills > transfer. > > But we also have to be serious so that what we do not tell the market out > there that we have lions in the parks only for them to come and see domestic > cats. We need to back strategy with infrastructure - which simply means that > we have to invest in the sector if we really want to be in the big league. > Ama? > > Ndegwa > > > On 07/03/2008, Eric Osiakwan <eric(a)afrispa.org> wrote: > > > > Peres, > > > > Better still there are good enough kenyan research enterprises who can do > > this so can we consider giving them a chance. This is with nothing against > > Frost and Sullivan but if u can get the expertise here then give it a > > chance, is the principle. > > > > Eric here > > > > > > On 6 Mar 2008, at 20:22, Peres Were wrote: > > > > > > > > Peres Were > > Dr Ndemo, > > > > Kenya can do this. It is just a matter of obtaining the necessary budget > > to > > engage companies such as Frost and Sullivan, to conduct a Competitor > > Analysis for us. > > > > We at the Kenya BPO & Contact Centre Society are currently working with > > development partners in order to engage reputable international > > organisations that are specialists in research, to carry out such > > intelligence and research that can assist in the growth and development > > of > > the BPO Sector in Kenya. > > > > Regards > > > > Peres Were > > Kenya BPO & Contact Centre Society > > > > > > -----Original Message----- > > From: kictanet-bounces+pwere=cascadegl.com(a)lists.kictanet.or.ke > > [mailto:kictanet-bounces <kictanet-bounces>+pwere= > > cascadegl.com(a)lists.kictanet.or.ke] On Behalf > > Of bitange(a)jambo.co.ke > > Sent: 06 March 2008 19:25 > > To: pwere(a)cascadegl.com > > Cc: KICTAnet ICT Policy Discussions > > Subject: [kictanet] South African Intelligence Networking on Kenyan > > BPOSector > > > > Dear All, > > The article below was picked from Business Wire in SA. My wish is that we > > could one day start such intelligence networking on countries we perceive > > as competitors. > > > > Regards > > > > Ndemo. > > > > > > > > Kenya Calling - The Rise of the Kenyan Call Centre Market > > 372 words > > 5 March 2008 > > 02:38 AM > > Business Wire > > English > > (c) 2008 Business Wire. All Rights Reserved. > > > > > > CAPE TOWN, South Africa - (BUSINESS WIRE) - The ICT group at Frost & > > Sullivan ( http://www.ict.frost.com/ ) is pleased to announce that it will > > be hosting its first quarter analyst briefing on the Kenyan call centre > > market on 13 March 2008 at 2pm GMT / 4pm CAT. > > Kenya is a late-comer to offering call centre services in Africa, however > > the market is set to experience significant growth in the next seven > > years. > > "Kenya is well positioned to become a noteworthy call centre market," > > notes Frost & Sullivan Research Analyst Spiwe Chireka. "The country has > > implemented unique initiatives that, together with the cost attractiveness > > of the market, are likely to see Kenya becoming a formidable participant > > in the global call centre outsourcing arena." > > Highlights of this briefing will include an analysis of the current status > > of the market and the factors expected to fuel growth. The briefing will > > also offer a discussion on the opportunities available to equipment > > vendors and investors. > > The briefing will benefit current and potential market participants, BPO > > industry organisations and call centre equipment and technology suppliers. > > Operators in other markets will also be able to benchmark their market's > > performance and practices against those of the Kenyan market. > > Those interested in participating in this interactive teleconference > > should send an email to Patrick Cairns - Corporate Communications at > > patrick.cairns(a)frost.com with the following information: full name, > > company name, title, telephone number, e-mail address, city, state and > > country. The registration details will be emailed to you upon receipt of > > the above information. > > Frost & Sullivan, the Global Growth Consulting Company, partners with > > clients to accelerate their growth. The company's Growth Partnership > > Services, Growth Consulting and Career Best Practices empower clients to > > create a growth focused culture that generates, evaluates and implements > > effective growth strategies. Frost & Sullivan employs over 45 years of > > experience in partnering with Global 1000 companies, emerging businesses > > and the investment community from more than 30 offices on six continents. > > For more information about Frost & Sullivan's Growth Partnerships, visit > > http://www.frost.com . > > Frost & Sullivan Corporate Communications - Africa: Patrick Cairns, +27 83 > > 258 4219 patrick.cairns(a)frost.com > > > > > > ---------------------------------------------- > > This message has been scanned for viruses and > > dangerous content by Jambo MailScanner, and is > > believed to be clean. > > --------------------------------------------- > > "easy access to the world" > > > > > > _______________________________________________ > > kictanet mailing list > > kictanet(a)lists.kictanet.or.ke > > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > > > This message was sent to: pwere(a)cascadegl.com > > Unsubscribe or change your options at > > http://lists.kictanet.or.ke/mailman/options/kictanet/pwere%40cascadegl.com > > > > > > _______________________________________________ > > kictanet mailing list > > kictanet(a)lists.kictanet.or.ke > > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > > > This message was sent to: eric(a)afrispa.org > > Unsubscribe or change your options at > > http://lists.kictanet.or.ke/mailman/options/kictanet/eric%40afrispa.org > > > > > > Eric M.K Osiakwan > > Executive Secretary > > AfrISPA (www.afrispa.org) > > Tel: + 233.21.258800 ext 2031 > > Fax: + 233.21.258811 > > Cell: + 233.244.386792 > > Handle: eosiakwan > > Snail Mail: Pmb 208, Accra-North > > Office: BusyInternet - 42 Ring Road Central, Accra-North > > Blog: http://blogs.law.harvard.edu/eric/ > > Slang: "Tomorrow Now" > > > > > > > > > > > > _______________________________________________ > > kictanet mailing list > > kictanet(a)lists.kictanet.or.ke > > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > > > This message was sent to: mesafric(a)gmail.com > > Unsubscribe or change your options at > > http://lists.kictanet.or.ke/mailman/options/kictanet/mesafric%40gmail.com > > > > > > > -- > Stephen Ndegwa Mwangi > Executive Director > MediaSpeak Africa > P. O. Box 18154-00100 > Nairobi GPO > Tel.: +254-20-2098 548 > Cell: +254-724-376 883 > Kenya. >

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TEAMs to switch into Private Hands
by bitange＠jambo.co.ke 17 Mar '08

17 Mar '08

Dear Walubengo, Q: Will the eventual majority shareholders - essentially the private sector - operate the cable on Open Access principles? Specifically, the following questions arise. A: Competition alone will drive the cost low and if that fails, Government can intervene using the capacity it holds and if that fails, the regulator will have to intervene. Q: 1. Will the cable be open for direct connectivity (at thesource in MSA) to other future telco players? A: Yes indeed. See Q3 responses below. Q: 2. Will the price of connecting to the international fiber be driven by profit-motives or will it be based on the 'cost-of-operating-the-fiber' basis. A: Price of connecting to the International fibre remaims cost of operating the fibre but retail price will have an element of profit. What we shall guard agaist is exploitative prices. Q: 3. What modalities exist for future investors who may wish to own part of the fiber maybe 2 or 5years after the cable is operational- or will this thing be a closed-club to the original financiers once the cable becomes operational?(remember the consortium approach of EASSy?) A: The Government of Kenya would continue to dilute its shares in order to ensure healthy competion exist. The model therefore is not a closed shop. Q: 4. What are the steps involved in transparently transferring this public resource into private sector? A: You cannot force anyone to buy into Teams. There are clear deadlines by the financial arranger for making commitments. The Standard Chatered Bank were procured to make financial arrangements for the cable. Although sometimes Media misses the point here and there, it has done a wonderful job keeping us on our toes. Ndemo. ---------------------------------------------- This message has been scanned for viruses and dangerous content by Jambo MailScanner, and is believed to be clean. --------------------------------------------- "easy access to the world"

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Why Microsoft Swahili Version Failed
by alice 15 Mar '08

15 Mar '08

Kenya: Why Microsoft Swahili Version Failed Business Daily (Nairobi) http://www.bdafrica.com/ <http://www.bdafrica.com/> OPINION 11 March 2008 Posted to the web 11 March 2008 Beatrice Gachenge When Microsoft announced in 2003 that it had launched a Kiswahili version of their Microsoft Office applications, linguists saw it as a big triumph for the language - and a chance to make its speakers have a feel of the emerging technology and in their own language. However, five years later, the roar has turned into a whimper. Microsoft is not forthcoming with answers, but a debate is shaping up on what may have gone wrong. "It failed miserably on the roll out process because Microsoft never pushed the product," says Mr Patrick Opiyo, managing director of Rivotex Kenya, a consulting dealer for Microsoft Technologies, who was then Microsoft's localisation manager. Mr Isaiah Okoth, who was at the time the general manager of Microsoft East Africa, said the new Kiswahili office application, if marketed well, would have allowed many Kiswahili speakers to experience personal computing in their home language. It had taken close to two years to develop the programme at a cost of Sh8 million, drawing linguistic experts from East and Central Africa. The programme was headed by Prof Kulikoyela Kahigi of the University of Dar- es- Salaam. Kiswahili experts translated over 700,000 words in Windows and Office software while close to 70,000 words were translated in the help manuals. The final product was targeted at about 150 million speakers of the language in the world. But three years down the line, analysts now deem the product a major letdown. "Technology should find itself into the language. Microsoft invented words that did not exist to fit the technology, and the problem with this is that people don't understand the Kiswahili used in the Microsoft Office applications, " explains Mr Alex Gakuru, director of ICT Consumer Association. Mr Gakuru told the Business Daily that technology is all about the people and not the gizmos or software; a concept Microsoft failed to consider. Another major issue was the methodology used to develop the application. Peter Mugambi, Dean of Humanities at Kenyatta University, says the project was more of a 'private affair' than an institutional one. In his view, the project did not integrate the wider community and also failed to educate people on the usage of the product either through seminars and workshops. Although the process of changing to Kiswahili version is simple , the software has not been utilised in Kiswahili departments in major universities including Kenyatta University and the University of Nairobi. By simply downloading a Language Interface Pack ( LIP), from the Internet, free of charge, users of genuine versions of Microsoft Office 2003, can localize their interface by installing the LIP. It then turns Microsoft Office, including Word, Excel, Outlook and PowerPoint from English into Kiswahili. The beauty of the product is that one can switch back to the language of choice with ease. "With the Kiswahili LIP, computer users are able to instal a Kiswahili desktop version as a 'skin' on top of existing installations of Windows and standard Microsoft Office applications," said the consulting dealer for Microsoft Technologies. Currently, the Kiswahili LIP is also available to Windows XP. Analysts say the biggest issue that made the hefty exercise a major fiasco was the lack of promotion for the product. University of Nairobi linguist and prolific author, Prof Kithaka wa Mberia, doubts whether he would have known about the project had he not been part of it; casting more doubt if the programme was marketed well. There was also a conflict of policy between open source and proprietorship. Mr Gakuru says the approach Microsoft took was academic instead of looking at the programme as a community based issue, a move that would have resulted to community ownership of the product. "If the company considered making it a community project where the East Africans who were the recipients of the product, then fund it, the ownership aspect would automatically lead to identifying with the product," said the IT analyst. "What is the essence of a good product that people don't know about? At the end of the day, who will use it?" The idea could have been a turning point not only for the East African region but other parts of the world because several years back, it was unthinkable that computer software products and solutions could be made in local languages, of which some risk extinction due to dominance of English and other European languages. There are 100 million Kiswahili-speakers in Kenya, Tanzania, Uganda and parts of the Horn of Africa, Great Lakes, Malawi, Mozambique and the Indian Ocean islands. Dr Clare Momanyi, a Kiswahili lecturer at Kenyatta University, who was also part of the task force that created the Kiswahili version, blames deep rooted problems and negative attitude of Kenyans towards the language, which they consider inferior to the English language. "Language is developed through communication as well as through the education system. The syllabus does not favour Kiswahili. Little has been done since it was made an examinable subject in 1995 to help Kenyans tie economic gains to Kiswahili," said Dr Momanyi. English, she added was the preferred language to enhance economic activities while Kiswahili on the other hand was viewed as a language for the masses, or the poor. "Kenyans need to wake up and smell the coffee. Kiswahili is gaining international acceptance, with more than 70 universities teaching it in the United States alone. If we do not change our attitude, we shall not go far," says Dr Momanyi. But still, one of the programmes that would have connected people failed to gain foothold in its own turf. She explained that the Kenyans historic background also played a major part in degenerating the liking of the language among Kenyans. While it is the national language, Dr. Momanyi said that there lacked any functions, institutions or policies attached to the growth of Kiswahili. The localization programme is a project under the Microsoft's Local language Program (LLP), which was formally launched by the company in 2004. Copyright C 2008 Business Daily. All rights reserved. **************************** Disclaimer ****************************** Copyright: In accordance with Title 17, United States Code Section 107, this material is distributed without profit for research and educational purposes. If you wish to use copyrighted material posted to this list for purposes that go beyond "fair use," you must obtain permission from the copyright owner. Content: The sender does not vouch for the veracity nor the accuracy of the contents of this message, which are the sole responsibility of the copyright owner. Also, the sender does not necessarily agree or disagree with any opinions that are expressed in this message. ********************************************************************** __._,_.___ Messages in this topic <http://groups.yahoo.com/group/DigAfrica/message/6806;_ylc=X3oDMTM0ODc3NGJ1B…> (1) Reply (via web post) <http://groups.yahoo.com/group/DigAfrica/post;_ylc=X3oDMTJwc2RkZWczBF9TAzk3M…> | Start a new topic <http://groups.yahoo.com/group/DigAfrica/post;_ylc=X3oDMTJlM29uZzZvBF9TAzk3M…> Messages <http://groups.yahoo.com/group/DigAfrica/messages;_ylc=X3oDMTJlZWhsY2FtBF9TA…> | Links <http://groups.yahoo.com/group/DigAfrica/links;_ylc=X3oDMTJmZjBvc3ZoBF9TAzk3…> | Polls <http://groups.yahoo.com/group/DigAfrica/polls;_ylc=X3oDMTJmdXFuMG4zBF9TAzk3…> Dig Africa site welcomes you to join us at

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eDiscussion Report:-Impact of Post-election Violence on ICT organisations
by John Walubengo 14 Mar '08

14 Mar '08

The dawn of the Year 2008 caught many Kenyan organisations unprepared for the unprecedented post-election violence. As the chaos escalated beyond their original domains, KICTAnet felt duty bound to get involved in a small way in the search for peace and mitigating interventions. This Online Discussion was therefore commissioned with the dual purpose of kickstarting positive dialogue about the crisis while sharing experiences and intervention methods being employed by members. The discussion had three key themes:- establishing the challenges posed by the Post-election violence, exploring various mitigating interventions and Quantifying the Impact of the Post-election violence. >>>>snip>>>> The story continues in the attached report. walu. ____________________________________________________________________________________ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ

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Re: [kictanet] [AfrISPA.Discuss] Head of WTO's oped on telecom in Africa
by Eric Osiakwan 13 Mar '08

13 Mar '08

Dear William, Thanks for bringing this to the fore as it is a welcome development for Lamy to recognise the strides being made in Africa. Haven said that i think it is important for the WTO to reckon that the conditions and terms underwhich the GATS was negotiated and establish have changed, so given that Africa has grown despite the fact that the detailing of the GATS was not favourable to us, can one argue support Lamy's call for "Committing to further open trade in these sectors will be investing in the future". I think it is fair to argue that though the GATS terms has not favoured Africa, some sectors have grown and could do far better if the terms were favourable (or at worse be revisted) and here i dont blame anybody but we as Africans must be better prepared and go to these negotiations to gain more mileage that we have done in the past. Am not a trade expert and i dont profess to be one but i think our country trade negotiators must engage internally with some of the sectoral business fronts and work with them in some of the far reaching negotiations that turn in some ways to undo the efforts of the private sector. Eric here On 12 Mar 2008, at 22:28, William Foster wrote: > by Pascal Lamy, WTO > In the last 10 years Internet use has increased by 1,500 per cent. > Mobile phone subscribers have increased 20 fold and world > teledensity has moved from below 15 per cent to over 60 per cent. > The rapid evolution of the telecommunication sector, both from > regulatory and technological perspective, has brought about lasting > changes to our economies and societies at large and is one reason > that this sector merits our special attention today. > > The dedicated negotiations on basic telecommunications - whose 10th > anniversary we had last month - were born out of an initiative > taken during the final year of the Uruguay Round of Multilateral > Trade Negotiations. > At the time, there was a very real prospect that basic > telecommunications might be carved out of the new agreement then > taking shape, the General Agreement on Trade in Services (GATS). > Very few governments had offered commitments on these services, > deterred by what appeared to be a yawning gap between the openness > of some markets and long-entrenched restrictions to trade in many > others. Though a number of major players were contemplating opening > trade in this sector at the time, these were still surrounded by a > considerable degree of uncertainty. > The momentum has continued since. At present, over 100 WTO Members > have commitments to open markets in some or all telecommunication > services. The commitments normally entitle new entrants to supply > the most essential services, such as fixed and mobile telephony, > Internet and leased-line capacity. > A great many Members have also committed to telecom-specific > regulatory obligations. These market access and regulatory > commitments permit global networks and facilitate the emergence of > global markets for the benefit of all WTO Members, and their > businesses and consumers alike. > Telecommunications are emblematic of the highly integrated nature > of modern economies: while the sector's own economic momentum > depends on the existence of dynamic user industries, world-class > communication links are today a sine qua non for a wide range of > economic activities within services and beyond. > The benefits from opening trade in telecoms cuts across developed > and developing countries. > Relevant Links > Economy, Business and Finance > Capital Flows > ICT and Telecom > Industry and Infrastructure > International Organizations and Africa > Sustainable Development > Trade > Urban Issues and Habitation > In recent years, information and communication technologies have > enabled economies from India to Ireland to develop and rapidly > expand international outsourcing. > Committing to further open trade in these sectors will be investing > in the future. > Lamy is director general, WTO. > > > William Foster, PhD > Faculty Associate > Social and Behavioral Sciences > Arizona State University Polytechnic > http://www.FosterandBrahm.com > 520-440-0807 > wfoster8560 (Skype) > blog: www.oresearch.net > > Never miss a thing. Make Yahoo your homepage. Eric M.K Osiakwan Executive Secretary AfrISPA (www.afrispa.org) Tel: + 233.21.258800 ext 2031 Fax: + 233.21.258811 Cell: + 233.244.386792 Handle: eosiakwan Snail Mail: Pmb 208, Accra-North Office: BusyInternet - 42 Ring Road Central, Accra-North Blog: http://blogs.law.harvard.edu/eric/ Slang: "Tomorrow Now"

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Road Map to SME Symposium, March 22, 2008
by carthy 13 Mar '08

13 Mar '08

Dear All, Please find attached road map to SME symposium courtesy of Kimathi Information Centre. Carthy --------------------------------- Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now.

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Writing for Change
by Edith Adera 13 Mar '08

13 Mar '08

This resource may be of interest to you and your partners. "Writing for Change" is an interactive, self-learning tool (guide) to effective writing, writing for science and writing for advocacy. It was developed, designed, and published by Fahamu, in collaboration with Canada's International Development Research Centre (IDRC). The CD is freely available online at http://www.idrc.ca/IMAGES/books/WFC_English/WFC_English/ In Writing for Change, you will learn the core skills of effective writing, how to write for scientific publication, and how to write for advocacy. Writing for Change will enhance your capacity to write in ways that promote action from your target audience. It is full of practical exercises and examples from the field of international development. A resource centre contains training materials and links to many useful websites. Site maps and a printed users' guide make it simple to follow. Writing for Change will prove useful to researchers, campaigners, scientists, fundraisers, project managers, social activists, and especially trainers in writing and communication skills. Edith

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KENYA ICT FEDERATION - KENYA ICT BOARD LUNCHEON 18/03/2008
by nancy bosire 12 Mar '08

12 Mar '08

Kenya ICT Federation * * 12th March 2008 Dear Members and Partners, RE: KENYA ICT FEDERATION - KENYA ICT BOARD LUNCHEON 18/03/2008 This is to invite you to the second of a series of luncheons that KIF will be organizing in partnership with The Kenya ICT Board. The Luncheon will take place next week on Tuesday, 18th of March 2008. The venue is *THE NAIROBI SAFARI CLUB, LILIAN TOWERS, on University Way *from 12.30pm to 2.30pm. Charges: Ksh. 2,000 for Members and Ksh.3, 000 for non-members. We will have a session on Progress made by KICTB in their strategic plan implementation process (part of the PowerPoint presentation at the first luncheon by Mr. Paul Kukubo) and an update on CEBIT (World´s largest Annual trade show for information and telecommunications technology). The final agenda will be distributed by Thursday end of business. Book early to avoid disappointment (seats will remain reserved for those who had made early bookings and paid in advance). Contact details are below for early reservations and any queries. PLEASE CIRCULATE WIDELY. Sincerely yours, Nancy Bosire *Secretariat Manager* *Kenya** ICT Federation * *Tel: 020 4440102* *Mobile**: 0721907995* *secretariat(a)kif.or.ke, info(a)kif.or.ke* *http://www.kif.or.ke* <http://www.kif.or.ke/>** "Whatever your mind expects and demands, it will find a way to produce it." - Napoleon Hill

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Yet another chance to have your say: Say No to OOXML
by Judy Okite 11 Mar '08

11 Mar '08

Check out the latest development as concerns this matter.....You have yet another chance...Use it wisely. http://www.noooxml.org/start Kind Regards, -- Judy Ann Okite, +254-721237507,+254-734252336 P.O. BOX 2228 00100, NAIROBI,KENYA. 'Our lives begin to end the day we become silent about things that matter. ' Martin Luther King, Jr.

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Verisign's Domain names brief report
by alice 11 Mar '08

11 Mar '08

Dear all Attached Domain Name industry brief from VeriSign best alice _______________________________________________ AfrICANN mailing list AfrICANN(a)afrinic.net https://lists.afrinic.net/mailman/listinfo.cgi/africann

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