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Re: [kictanet] kictanet Digest, Vol 25, Issue 28
by Matunda Nyanchama 04 Jun '09

04 Jun '09

Dear all, I am glad to join this list and see the vibrant discussions here and exchange of ideas! It is refreshing. Question: given the volume of mail from the list (my inbox is nearly full for the last short while), is there a way to read messages and contribute to the list on the web? Regards ---------------------------------------------------------------------------------------------- Matunda Nyanchama, mnyanchama(a)aganoconsulting.com Agano Consulting Inc.; www.aganoconsulting.com ---------------------------------------------------------------------------------------------- “If you have less than 1 year to invest, plant rice. If you have 10 to 25 yearsto invest, build a house. If you have more than 25 years to invest, invest in your children" - Anonymous. -----------------------------------------------------------------------------------------------

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Notice:-BPO eDiscussion, June 2nd-15th, 2009
by Walubengo J 04 Jun '09

04 Jun '09

Dear esteemed Listers (& apologies for cross-posting), I must seek your apologies for having to bring forth the BPO discussion ahead of the eContent Discussion as earlier planned. This is due to the fact that the BPO research undertaken by UoN, Prof. T. Waema et al has some strict publishing deadlines and he did NOT want to go to press without feedback from the community. We therefore seek your indulgence to ran the BPO discussion next week from Tuesday 2nd June 2009 for 2weeks according to the following themes and specifications: e-Discussion outline: 1. The policy, legal and institutional frameworks for BPO sector (2days, Walu moderating) 2. Subsidies accorded to BPO sector (2days, Walu moderating) 3. Human Capacity Issues (2days, Walu moderating) 4. Youth and Gender Issues (2days, Dr. C. Adeya moderating) 5. Strengths and Challenges for Kenya as a BPO destination (2days, Dr. C. Adeya moderating) The Aim of the e-discussion is to: Present the interim findings from the BPO research team and to get inputs from the ICT community and other e-participants in Kenya. The Objectives of the e-discussion are: * to share the interim findings of the BPO study * to obtain inputs from the e-participants * to begin to build consensus on the policy implications The Outputs The main output is a summary of the e-participants contributions. This summary will be used to enrich the findings to be presented in a stakeholders' workshop at the end of June 2009. We look forward to your active contribution to this important discussion next week and promise to run the eContent discussion soon after. walu.

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Re: [kictanet] [Skunkworks] Fw: [ISOC] Nominations for 2009 Jonathan B. Postel Service Award Due by29 May
by alice 03 Jun '09

03 Jun '09

Please note that the deadline is today. More information about the award, the nomination procedure, and about Jon Postel's life and contributions is available at: http://www.isoc.org/postel/ best alice Solomon Mburu wrote: > Wow, that's impressive Ochuodo's credentials. I've got one question > here: Where are we supposed to send the nominations? Is it on this > list or there is a specific site? If so, which one? Alice...?! > > On 29/05/2009, Theus Owicho <owichot(a)gmail.com> wrote: > >> *Name:* Dr. Shem J. *OCHUODHO * >> >> >> >> ** *Nationality:* Kenyan * >> * >> >> * >> * >> >> *Date of Birth:* 29.12.60 >> >> >> *Languages:* *Speaking* *Reading* *Writing* >> >> >> English Excellent Excellent Excellent >> >> >> Dholuo Excellent Excellent Excellent >> >> >> Kiswahili Good Excellent Good >> >> >> >> >> >> *ACADEMIC QUALIFICATIONS* >> >> 2004: *LLD (Honorary)*, Marlboro College, Vermont, USA for "Successful >> Contribution and Combination of *Innovation, Business and Politics*" >> >> >> 1992: *Ph.D* in Computer Science, Specialising in *Software Engineering >> and Database Technology*, York University, United Kingdom. >> >> >> 1987: *MSc* in Electrical Engineering, Specialising in *Electronics and >> Telecommunications*, University of Nairobi, Kenya. >> >> >> 1984: *BSc* in Mathematics and Phyiscs, University of Nairobi, Kenya. >> >> *KEY QUALIFICATIONS (PROFESSIONAL)* >> >> Dr. Ochuodho is the *ICT Advisor to Minister of State in Charge of Energy >> and Communications*, Government of Rwanda (since May 2006). He also recently >> served as the * Chairman of the NEPAD Inter-Governmental Working >> Sub-Committee (IG-WSC)* mandated to evolve a common promotion strategy for >> the East African Sub-Marine Cable System (*EASSy*) among the policy makers, >> regulators, operators, development finance institutions (DFIs), and the >> civil society. >> >> He was previously the *Executive Director *of the *Rwanda Information >> Technology Authority *(*RITA, *June 2005 – May 2006*). * >> >> Dr Ochuodho is a former *Managing Director of the Kenya Pipeline Company >> (KPC) Limited *(March 2003 – December 2004). KPC is the State Corporation >> charged with the transportation, storage, and handling of petroleum >> products. It operates and manages a 900-km pipeline network from >> Mombasa-Nairobi-Kisumu-Eldoret. Apart from handling more than 80% of Kenya's >> refined petroleum supplies, KPC also moves most of the products used in >> Uganda, Rwanda, Burundi, Northern Tanzania, and parts of the Democratic >> Republic of Congo (DRC). >> >> He is a past * Chairman and Founder* of the African Regional Centre for >> Computing (*ARCC*). ARCC is a research and training organization whose main >> purport is to promote the use and development of computing and >> communications technologies, and a pioneer Internet service provider in >> Sub-Sahara Africa. >> >> He has previously lead a team of *Senior* *Consultants engaged by the >> International Telecommunication Union (ITU)* on behalf of the SADC >> Telecommunications Operators Association (SATA) looking at network >> modernization and expansion with specific focus on the improvement of >> transmission, signalling and switching systems as well as the establishment >> of national and regional Internet exchange points (IXPs) within the SADC >> region. >> >> He has also previously served as the *Lead Consultant in the UNESCO/UNDP >> National Information and Communications Infrastructure (NICI) Policy >> Framework Project*, which seeks to work with the Kenya Government through >> the Ministry of Information and Communications, the Office of the Government >> Spokesperson, and the E-Government Directorate in the Office of the >> President to develop a NICI Policy Framework, realize and implement a >> National ICT Policy, facilitate the implementation of the E-Government >> Strategy, and support the related Capacity-building process. >> >> He was the * Founding Convenor and Vice-Chairman of the Kenya ICT Trust Fund >> *, an initiative of 20 leading Private and Public Corporates working under >> the aegis of the Ministry of Education, Science and Technology that seeks to >> assist at least 80% of all public secondary schools to establish computer >> laboratories for educational purposes. As a related exercise, Microsoft >> contracted ARCC to oversee the establishment of a computer refurbishment >> centre to churn out about 4,000 computer units per month destined for 10 >> Eastern and Central African countries. During the time, ARCC was also >> contracted by MultiChoice Africa to train and support 10 identified schools, >> 6 of which were members of the NEPAD e-Schools programme. He continues to be >> a Member of the Kenya's e-Schools National Steering Committee. >> >> He is highly experienced in computing/software technology and information >> systems development. He is at the frontier of his profession in *developing, >> promoting and spreading Information and Communication Technology (ICT) in >> Africa particularly in Rwanda, Kenya* (and the environs) in several sectors >> including trade and commerce, health, education, and international >> networking. In the field of information systems development, Dr. >> Ochuodhohas considerable consulting experience in advising and >> assisting >> Governments, businesses, institutions and other organisations to identify >> and define their data and information needs as well as in selection, >> installation and maintenance of software and hardware that best serve their >> needs at reasonable cost. His previous clients include UN agencies, >> Governments of Kenya & Eritrea, Embassies, International Organisations >> (including the then European Commission), Donor Organisations, and the >> Private Sector. Dr. Ochuodho served *as the Consultant* to develop the >> UNCTAD sponsored Trade Point for Kenya and was designated by UNCTAD as the >> focal point to mirror it's Trade Point World-Wide Web Homepage in Africa. He >> has also worked with small scale producers and exporters to develop a >> database and trade information systems to enhance their business >> performance. In addition, he has worked with the Office of the Attorney >> General to look at the legal aspects of IT (including intellectual property >> rights and trade laws) as well as application of IT in the administration of >> justice--legal informatics. >> >> In collaboration with the then Ministry of Research, Technical Training and >> Technology (MRTT&T), he spearheaded the development of the first draft >> National IT Policy for Kenya. At the turn of the Century, he was deeply >> involved with the Ministry of Finance on a *pro-bono* basis in seeking ways >> to stem the *Millennium or Year 2000 Computer Bug (Y2K)*, being a Member of >> the National Y2K Steering Committee as the ICT industry representative. >> >> From 1997-2002, Dr Ochuodho was Member of Parliament for Rangwe >> Constituency. As the Lead Expert and Member of the *Communications Committee >> *, he was instrumental in the harmonizing and lobbying for the passage of >> the * Telecom Bill*, which liberalized the telecommunications sector and >> popularized Internet and mobile phone services. He was Founding Secretary of >> the ruling party's (NARC's) Co-ordinating Committee and Council. >> >> He previously worked with *Eriteria's Ministry of Communications* as *a >> Consultant* to develop a national communications policy. He has also served >> as * External Examiner in Computer Science to the University of Zimbabwe*. >> He has *published extensively*. >> >> >> *WORK EXPERIENCE:* >> >> *Current Position*: ICT Advisor to Minister of State in charge of Energy >> and Communications (since May 2006). *Immediate Past Position*: Executive >> Director, Rwanda Information Technology Authority (RITA – between June 2005 >> & May 2006) >> >> *Other Recent Responsibilities*: >> >> • Chairman and Co-Founder of the African Regional Centre for Computing >> (ARCC, Nairobi). Senior Consultant in various UN projects – (January-June >> 2005). >> >> • Managing Director, Kenya Pipeline Company Limited (March 2003-December >> 2004). >> >> • National Chairman of the Computer Society of Kenya >> >> >> • Member of the Planning Committee of ITU's Telecom Forums. >> >> >> • Chairman of the Interim Committee of the African Internet Group (AIG). >> >> >> • Founding Chairman of the Kenya Association for the Advancement of >> Computer Technology (KAACT, Incorp. USA). >> >> >> • Chairman of the African Very Large Database Steering Committee. >> >> >> • Member of Parliament for Rangwe, and Member of Parliamentary >> Communications Committee (December 1997-December 2002). >> >> >> • Advisor to the UNESCO Intergovernmental Informatics Programme >> Committee. >> >> >> • External Examiner in Computer Science for the University of Zimbabwe, >> Harare. >> >> >> • Referee/Reviewer for several leading international and regional >> journals. >> >> >> 1993-1994:* Senior Lecturer in Computer Science, Kenyatta University, >> Kenya.* Taught and supervised several undergraduate and postgraduate >> students. Started the Computer Centre at the University. With others, >> conceived the African Virtual University (AVU) idea. >> >> >> 1987-1993:* Lecturer/Tutorial Fellow*, Institute of Computer Science, >> University of Nairobi, Kenya. Supervised several projects by >> postgraduate >> and undergraduate students, and taught the following courses: >> >> >> • Fundamentals of Computer Science to Science & Engineering undergraduate >> students. >> >> >> • Computer Technology and Database Systems Design to Postgraduate >> students. >> >> >> • In the same period, the National Council for Science and Technology >> (NCST), in collaboration with the now defunct Kenya Posts and >> Telecommunications, funded his project, which culminated in a >> subscriber-based monitoring unit. >> >> >> • Research Assistant with the United Nations Development Programme (UNDP) >> attached to the African Institute for Higher Technical Training >> & Research, >> Nairobi (June - October 1988). >> >> >> 1992: Post-doctoral research fellowship at York University, UK, and >> Visiting scholar, University of California (Berkeley, MSRI), USA. >> >> *As part of Ph.D. training*, worked with several research laboratories and >> institutions across the world, and gave tutorials or demonstrated to both >> undergraduate and postgraduate students in the Department of Computer >> Science, University of York. Courses involved included: >> >> • Digital Circuit Design and Microcomputer Project >> >> • Gates to Boards, Introduction to Databases, and Systems Analysis & >> Design >> >> 1986-1987: * Lecturer, Eldoret Polytechnic, Kenya*. >> >> On first appointment, was seconded to the Kenya Polytechnic to teach >> Electronics in the Departments of Applied Science and Graphic Arts & Design. >> At the same time, was assigned to a project sponsored by the then European >> Economic Commission (EEC) and the Kenya Posts & Telecommunications (KP&TC) >> to gain industrial experience. At the time, the Research Unit of KP&TC was >> involved in an ambitious programme of manufacturing simple telecommunication >> equipments. His responsibility in particular, was to study electrical >> characteristics (and implications) when manufactured instruments were >> interfaced with the public phone grid. He was instrumental in the >> conceptualization and setting up of the Polytechnic' Computer Centre. >> >> 1986:* Part-time Lecturer, Kenya Polytechnic, Nairobi*. >> >> >> 1984:* Assistant Telecommunications Controller - Trainee*: Kenya Posts & >> Telecommunications Corporation. >> >> >> *LIST OF PUBLICATIONS [*Attached as Annex*]* >> >> >> *CONSULTANCY, PROJECTS, & NATIONAL/REGIONAL IT DEVELOPMENT* >> >> • As Chairman of CSK/Kenya Computer Institute (KCI) and KAACT, has >> initiated a number of institutional, national or regional projects (eg. >> procurement and redistribution of computing facilities, evolution of a >> national/regional networking strategy, organization of ICT symposia and >> seminars, lobbying for review of taxes on IT products, telecom services, >> etc). June 1990 - to date. >> >> >> • Provided various types of consultancy and support services to major >> groups in the finance and export promotion sectors including banks (e.g. >> the >> PTA Bank, and the Central Bank of Kenya), trade facilitation and >> promotion associations/groups (e.g. Kenya National Chamber of Commerce, >> Federation of Kenya Employers, the National Association of Kenyan Women >> in >> Business, Kenya Rural Enterprise Bank (K-REP), Confederation of Zimbabwe >> Industries (CZI), and the ILO small enterprise programme), and export >> promotion institutions (e,g, the Export Promotion Council, Export >> Promotion >> Zones Authority, and Kenya Industrial Estates). >> >> >> • Initiated the oldest *real-time* *full* Internet service in Kenya to >> date serving both the public and private sectors. Served clientele in >> nearly 20 African countries. >> >> >> • Was responsible for networking Kenya-based participants in the USAID >> funded TradeNet project which interlinked small to medium enterprises. >> >> >> • Participated in a number of regional (mainly African) and Third >> WorldIT-related committees (eg. IFIP WG 9.4, UNESCO RINAF project, >> etc), and >> various discussion groups whose prime objective was to promote the >> development and use of computer technology. Many of these discussions led >> to >> initiation of vital projects, eg. the RINAF (Regional Informatics Network >> for Africa) project, the Commonwealth Secretariat's COMNET-IT project, >> and >> the USAID-supported Kenyan Education Network (KENET). >> >> >> • Participated in *ad-hoc* consultancy engagements for/with Telecom >> Australia (now Telstra), British Telecom (BT), GEC Plessey Telecom (GPT), >> GEC Marconi and CSELT (Italy) - among other leading telecom/computer >> companies. 1989-1992. >> >> >> • Consulted for the International Research Development Centre (IDRC) and >> the British Council, Nairobi. Was Principal Consultant to the >> WorldHealth Organization's (WHO's) Health Learning Materials Network >> in Africa >> (HLMNet), and the International Republican Institute's (IRI's) African >> Democracy Network (ADN. >> >> *MEMBERSHIP OF ASSOCIATIONS & TECHNICAL COMMITTEES*: >> >> • Past Chairman of CSK, KAACT, Kenya Information Society (KIS – formerly >> Building Information Communities in Africa – BICA-Kenya), and the African >> Very Large Database Steering Committee. Corresponding member of ITU's >> CCITT >> Working Party X/3, member of the African Working Group on Research and >> Teaching in Computer Science, IFIP Working Group 9.4, and the Kenya >> UNESCO >> IIP Committee. >> >> >> • Member of the Institution of Electrical and Electronics Engineers >> (IEEE), the Institute of Electrical Engineers (IEE), and the British >> Computer Society (BCS). >> >> >> • Voted "Father of Internet" in Kenya by CSK in 2000. >> >> >> • Donned "Industry Pioneers' Award" by AfricaOnline in 2005. >> >> >> >> *HOBBIES* >> >> >> Internet browsing, reading, travelling, tennis, and fellowshipping. >> >> >> *REFEREES* >> >> >> >> 1. Prof. Robert JALANG'O-AKELLO >> >> Professor of Electrical Engineering, University of Nairobi >> >> P.O. Box 30197, Tel: +254-334244, NAIROBI, Kenya >> >> 1. Dr Ekwow SPIO-GARBRAH >> >> >> Chief Executive Officer, Commonwealth Telecommunication Organization >> (CTO) >> >> >> Clarville House, 26-27 Oxendon Street, London SW1Y 4EL >> >> >> United Kingdom, Email: *E.Spio-Garbrah(a)CTO.int* <E.Spio-Garbrah(a)CTO.int>, >> Telephone: +44 (0) 20 7930 5511 >> Fax:+44(0) 20 7930 4248. >> >> >> 1. Eng. John KIMBE >> >> >> Manager, Technology and Policy >> >> >> Southern Africa Telecommunication Association (SATA) >> >> >> P.O. Box 2677 >> >> >> MAPUTO, Mozambique, Email: >> *john.kimbe(a)sata-sec.net*<john.kimbe(a)sata-sec.net> >> >> Phone: +258 21 302 196, Cell No: +258 82 417 7100 >> >> 1. Prof. Jack CROWELL >> >> >> Professor of Mathematics & Computer Science & Co-ordinator of Kenya Rural >> Schools >> >> >> Computer Project, Delta College, Michigan, USA, Email: * >> jlcrowel(a)delta.edu* <jlcrowel(a)delta.edu> >> >> >> >> >> * ANNEX:** **PUBLICATIONS – DR SHEM J. OCHUODHO* >> >> *REFEREED JOURNALS, REPORTS AND BOOKS* >> >> • "Report on Proposed Institutional and Strategic Framework to >> Facilitate Accelerated Planning, Design, Development, Operation and >> Management of a Broadband ICT/Telecommunication Infrastructure in East >> Africa", *Study Conducted for the International Telecommunication Union >> (ITU) Africa Office and the East African Community (EAC)*, January 2007. >> >> >> • "A National Orchestra: the Many Songs and Strands in National ICT >> Policy Making in Kenya", in *At the Cross-Roads: ICT Policy Making in >> East Africa*, pp. 68-83, East African Educational Publishers, Nairobi >> (2005), ed. F. Etta & L. Elder, International Development Research Centre >> (IDRC). >> >> >> • With J. Baraza and F. Josiah, "Report on SADC Regional Information >> Infrastructure Feasibility Study: Intelligent Nodes for SADC Countries >> and >> Transmission Networks for Angola and DRC", *Study Conducted for the >> International Telecommunication Union (ITU) Africa Office and the >> Southern >> African Telecom Association (SATA)*, May 2005. >> >> >> • "An Overview of PVC-M", *Information and Software Technology*, >> 34(*6*), >> pp. 1-8, Butterworth Heinneman (June 1992). Also appeared in *Collected >> Papers in Databases*, ed. D.G. Bridge, York Technical Report YCS 170, >> January 1992. >> >> >> • "XDL: The Process Modelling Language of PVC-M", in *Proceedings of the >> IEEE International Conference on Computer Systems and Software >> Engineering >> *, eds. P. DeWilde and J. Vandewalle, pp. 648-653, IEEE Computer Society >> Press (May 1992). >> >> >> • "Object-Oriented Database Support for Software Project Management >> Environments - Data Modelling Issues", *Information and Software >> Technology*, 34(*5*), pp. 1-25, Butterworth Heinneman (May 1992). Also >> appeared as *York Technical Report YCS 165*, ed. I.C. Wand, 1991. >> >> >> • "An Object-Oriented Approach to Configuration Management", *IEE >> Colloquium on Formal Methods and Notations Applicable to >> Telecommunications >> *, pp. 7/1-7/4, IEE Electronics Division (March 1992). >> >> >> • With A.W. Brown, "XDL: An Object-Oriented Extension to SDL", in >> *SDL'91: Evolving Methods >> *, eds. O. Faergemand and R. Reed, North Holland, pp. 35-47 (1991). >> >> >> • With A.W. Brown, "A Process-Oriented Version and Configuration >> Management Model for Communications Software", in *Proceedings of the 3rd >> International Workshop on Software Configuration Management*, ed. P. >> Feiler, ACM Press, pp. 109-120 (1991). >> >> >> • "An Object-Oriented Approach to Version Management", in *Proceedings >> of the 4th DLSU Computer Conference*, ed. J.E. Dayao, Philippines, Manila >> (1991). >> >> >> • With P. Mwaniki and G. Karanja, "A National Networking Strategy for >> Kenya and the Role of the Kenya Computer Institute", in *Electronic >> Networking in Africa: Advancing Science and Technology for Development*, >> eds. A. Tindimubona and A.A. Wilson, pp. 87-95, AAAS (1992). Original >> manuscript presented at the African Academy of Sciences (AAS)/American >> Association for the Advancement of Science (AAAS) *Workshop on Science >> and Technology Communication Networks in Africa*, Nairobi, Kenya, August >> 1992. >> >> >> • With J. Ochuodho, "AISY: An Integrated AIDS Information System", in >> Pre-Proceedings of the *First International Working Conference on Health >> Informatics in Africa, HELINA'93*, pp. 47-54, eds. S. Mandil and M. >> Korpela, WHO/IMIA (April 1993). >> >> >> • "Electronic Networking and Delivery of Health Service: the Kenyan >> Experience", in *Proceedings of the First International Working >> Conference on Health Informatics in Africa*, 19-23 April 1993, Ile-Ife, >> Nigeria. Eds. M. Korpela and S.H. Mandil. >> >> >> • With I.C. Ezigbalike, "Developing Countries IT Research and >> Development: The Training They'd Rather Do Without", in *Proceedings of >> the IFIP International Conference on Social Implications of Computers in >> Developing Countries*, eds. S.C. Bhatnagar and M. Odedra, Tata >> McGraw-Hill (1994). >> >> >> • With J. Ochuodho, J. Elkin and S. Ojoo, "WHO for AIDS Come the Year >> 2000?", in *Proceedings of the IFIP International Conference on Social >> Implications of Computers in Developing Countries*, eds. S.C. Bhatnagar >> and M. Odedra, Tata McGraw-Hill (1994). >> >> >> • "A Configuration Management Model for Communications Software", >> *Journal of Systems Integration (JOSI) >> *, Kluwer Academic Publishers (USA). (1998). >> >> >> • "Object-Oriented Database Support for Software Project Support >> Environments: Process Modelling Issues", *Information and Software >> Technology*, Butterworth Heinneman. (1998). >> >> >> • "A Database Perspective to SDL", *Kenya Journal of Science and >> Technology*, Kenya National Academy of Sciences. (1998). >> >> >> • With I.C. Ezigbalike, "Email for Developing Countries: What They Never >> Tell You About IT", in *Truly Global Communication*, ed. L. Press, >> Academic Press (1995). Also presented at AITEC-South Conference, Harare, >> Zimbabwe, November 1991. >> >> >> • "The Status of National Electronic Networking in Kenya", in * >> Informatica*, eds. S.J. Ochuodho & J. Kithinji, Kenya Computer Institute >> (KCI 1995). Also presented at a KCI National Networking Seminar, Nairobi, >> September 1992. >> >> >> • "Database Support for IPSEs", *Kenya Journal of Science and Technology >> *, Kenya National Academy of Sciences. (1998). >> >> >> *OTHER PUBLICATIONS*: >> >> • "A Process-Oriented Approach to Configuration Management for >> Communications Software", *Ph.D. Thesis*, University of York (March >> 1992). >> >> >> • With D.J. Lumby (British Telecom), "Configuration Management in UXD5B: >> PVC-M on Trial", *Technical Report YCS 166*, ed. I.C. Wand, Department of >> Computer Science, University of York (November 1991). >> >> >> • With A.W. Brown, "Process Modelling in PVC-M: An Object-Oriented >> Approach", * Technical Report YCS 157*, ed. I.C. Wand, Department of >> Computer Science, University of York (August 1991). >> >> >> • "KCI-Int'l: Kenyans Committed to the Advancement of Computer >> Technology in the Region", Presented at a *KCI National Seminar*, >> Nairobi, Kenya (September 1992). >> >> >> • *Email Demystified: Low-Cost Networking with FrontDoor*, African >> Regional Centre for Computing/American Academy for the Advancement of >> Sciences (AAAS 1995). >> >> >> • With W. Okello-Odongo, "Empowering the Serious Kenyan >> Physicist", *Proceedings of the Kenya National Association of >> Physicists (KNAP) Annual >> Regional Conference*, October 1992, Nairobi, Kenya (1995). >> >> >> • "An Electronic Telephone Monitoring Unit", *M.Sc. Thesis*, Department >> of Electrical and Electronics Engineering, University of Nairobi (1987). >> >> >> • "Trends in Telematics and Prospects for Africa", Lead article at >> the *UNESCO-ROSTA High-Level Meeting of Informatics Experts in Africa >> *, Nairobi, Kenya (July 1993). >> >> >> On Fri, May 29, 2009 at 9:06 AM, Theus Owicho <owichot(a)gmail.com> wrote: >> >> >>> I wish to nominate Shem Ochuodho >>> >>> On Fri, May 29, 2009 at 8:26 AM, Walubengo J <jwalu(a)yahoo.com> wrote: >>> >>> >>>> I would support Brian's nomination but hasten to add one Michuki Mwangi - >>>> the founding technical manager for KENIC, KIXP and probably others we do >>>> not know about. >>>> >>>> But I think the technical group (skunkworks) would be better placed to >>>> nominate. >>>> >>>> walu. >>>> >>>> --- On Thu, 5/28/09, Eric M.K Osiakwan <emko(a)internetresearch.com.gh> >>>> wrote: >>>> >>>> >>>>> From: Eric M.K Osiakwan <emko(a)internetresearch.com.gh> >>>>> Subject: Re: [kictanet] Fw: [ISOC] Nominations for 2009 Jonathan B. >>>>> >>>> Postel Service Award Due by29 May >>>> >>>>> To: jwalu(a)yahoo.com >>>>> Cc: "KICTAnet ICT Policy Discussions" <kictanet(a)lists.kictanet.or.ke> >>>>> Date: Thursday, May 28, 2009, 7:13 PM >>>>> I think Brian's >>>>> technical work on the continent over the years, could merit >>>>> a submission...... >>>>> Eric here >>>>> >>>>> >>>>> On 28 May 2009, at 08:26, alice munyua >>>>> wrote: >>>>> >>>>> No. unfortunately. They need techies....:) >>>>> Best >>>>> Alice >>>>> From: Kamotho Njenga >>>>> Date: Thu, 28 May 2009 11:02:01 +0300 >>>>> To: <alice(a)apc.org> >>>>> Subject: Re: [kictanet] Fw: [ISOC] Nominations for >>>>> 2009 Jonathan B. Postel Service Award Due by29 May >>>>> >>>>> Alice,Might >>>>> you be the eligible >>>>> Kenyan? Kamotho >>>>> >>>>> On 5/28/09, alice munyua <alice(a)apc.org> >>>>> wrote:Dear all >>>>> I m sure we have Kenyans who would bag this award. >>>>> >>>>> Best >>>>> Alice >>>>> ------Original Message------ >>>>> From: Greg Wood >>>>> Sender: isoc-members-announce-bounces(a)elists.isoc.org >>>>> To: isoc-members-announce(a)elists.isoc.org >>>>> Subject: [ISOC] Nominations for 2009 Jonathan B. Postel >>>>> Service Award Due by29 May >>>>> Sent: May 27, 2009 11:35 PM >>>>> >>>>> Dear Colleagues, >>>>> >>>>> Nominations for the 2009 Jonathan B. Postel Service Award >>>>> are due by >>>>> 29 May. The Internet Society presents this annual award to >>>>> an >>>>> individual or an organization that has made outstanding >>>>> contributions >>>>> in service to the data communications community. This year >>>>> the award >>>>> will be presented during the 75th Internet Engineering Task >>>>> Force >>>>> (IETF) meeting in Stockholm, Sweden, 26-31 July. The award >>>>> includes a >>>>> presentation crystal and a prize of USD20,000. >>>>> >>>>> The award recognizes sustained and substantial technical >>>>> contributions, service to the community, and leadership. >>>>> With respect >>>>> to leadership, the nominations committee places particular >>>>> emphasis on >>>>> candidates who have supported and enabled others in >>>>> addition to their >>>>> own specific actions. >>>>> >>>>> More information about the award, the nomination procedure, >>>>> and about >>>>> Jon Postel's life and contributions is available at: >>>>> >>>>> http://www.isoc.org/postel/ >>>>> >>>>> -- >>>>> Greg Wood >>>>> Internet Society >>>>> http://www.isoc.org >>>>> >>>>> office: +1-703-439-2145 >>>>> mobile: +1-703-625-3917 >>>>> _______________________________________________ >>>>> Isoc-members-announce mailing list >>>>> Isoc-members-announce(a)elists.isoc.org >>>>> http://elists.isoc.org/mailman/listinfo/isoc-members-announce >>>>> >>>>> _______________________________________________ >>>>> kictanet mailing list >>>>> kictanet(a)lists.kictanet.or.ke >>>>> http://lists.kictanet.or.ke/mailman/listinfo/kictanet >>>>> >>>>> This message was sent to: kamothonjenga(a)gmail.com >>>>> Unsubscribe or change your options at >>>>> >>>> http://lists.kictanet.or.ke/mailman/options/kictanet/kamothonjenga%40gmail.… >>>> >>>>> _______________________________________________ >>>>> kictanet mailing list >>>>> kictanet(a)lists.kictanet.or.ke >>>>> http://lists.kictanet.or.ke/mailman/listinfo/kictanet >>>>> >>>>> This message was sent to: emko(a)internetresearch.com.gh >>>>> Unsubscribe or change your options at >>>>> >>>>> >>>> http://lists.kictanet.or.ke/mailman/options/kictanet/emko%40internetresearc… >>>> >>>>> Eric >>>>> M.K OsiakwanDirector Internet >>>>> Researchwww.internetresearch.com.ghemko(a)internetresearch.com.gh42 >>>>> Ring Road Central, Accra-NorthTel: +233.21.258800 >>>>> ext 7031Fax: +233.21.258811Cell: >>>>> +233.24.4386792 >>>>> >>>>> >>>>> >>>>> >>>>> -----Inline Attachment Follows----- >>>>> >>>>> _______________________________________________ >>>>> kictanet mailing list >>>>> kictanet(a)lists.kictanet.or.ke >>>>> http://lists.kictanet.or.ke/mailman/listinfo/kictanet >>>>> >>>>> This message was sent to: jwalu(a)yahoo.com >>>>> Unsubscribe or change your options at >>>>> >>>> http://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com >>>> >>>> >>>> _______________________________________________ >>>> Skunkworks mailing list >>>> Skunkworks(a)lists.my.co.ke >>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>>> Other services @ http://my.co.ke >>>> Other lists >>>> ------------- >>>> Skunkworks announce: >>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce >>>> Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science >>>> kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general >>>> >>>> >>> > > >

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Courses of interest
by Preston Odera 03 Jun '09

03 Jun '09

Some courses which could be of interest Preston Odera Tel +254 20 608316 Tel +254 20 3544352 Cell +254 722 771 478 Email; info(a)k-90ea.com

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(no subject)
by Preston Odera 03 Jun '09

03 Jun '09

You might have missed the enclosed. Preston Odera Tel +254 20 608316 Tel +254 20 3544352

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Re: [kictanet] Day 2 of 10:-BPO discussions, Legal and Regulatory Frameworks
by Walubengo J 03 Jun '09

03 Jun '09

mmhh, too quiet i think, this 2nd day at school ;-) What happened to the Wakaremas, Nesbitts, Richard Mwangis, Peres Weres, Alex Gs, et al? Its hard to believe they have nothing to say on BPO...or maybe they have outsourced their minds? ;-) Lets share for the benefit of the industry. There are no right or wrong answers to these questions and people should feel free to state their personal opinion without fear or favor. walu. --- On Wed, 6/3/09, Catherine Adeya <elizaslider(a)yahoo.com> wrote: > From: Catherine Adeya <elizaslider(a)yahoo.com> > Subject: Re: [kictanet] Day 2 of 10:-BPO discussions, Legal and Regulatory Frameworks > To: jwalu(a)yahoo.com > Cc: "KICTAnet ICT Policy Discussions" <kictanet(a)lists.kictanet.or.ke> > Date: Wednesday, June 3, 2009, 3:50 PM > And I will reply to myself > and add that is there something in our institutional > framework that needs to be addressed or have we got it > right? If we have then what are we doing wrong? > > Nyaki > > From: > Catherine Adeya <elizaslider(a)yahoo.com> > To: > elizaslider(a)yahoo.com > Cc: KICTAnet > ICT Policy Discussions > <kictanet(a)lists.kictanet.or.ke> > Sent: > Wednesday, June 3, 2009 2:39:11 PM > Subject: Re: > [kictanet] Day 2 of 10:-BPO discussions, Legal and > Regulatory Frameworks > > > Muriuki et. al., > > This is very useful information and kindly share the > multi-country study you discuss below; I emphasize the > importance of collating these studies with a common goal in > mind . One important issue you raise (and this was confirmed > by the BPO research team while in the UK) is literally based > on 'Field of Dreams'....that is "...if you > build it they will come". The confidence that we show > in our local BPO sector will boost the confidence of the > potential foreign investors. The reasons why some of the key > players prefer to operate their own contact sectors vary and > some are credible. And this takes me back to the question > Walu has raised that with the submarine cables landing soon > and given the many developments in the legal/regulatory > frameworks; why is Kenya not experiencing the > anticipated boom in the BPO sector? Did we miss something > along the way especially within our regulatory framework, is > it something we can pull back or work on quite quickly as > the other potential BPO desitinations like Egypt, Mauritius > and SA are not waiting for us to get it right. And then > what should we do to get local and foreign investors > to show more confidence in the BPO industry? > > My sixpence worth! > > Nyaki > > From: > muriuki mureithi <mureithi(a)summitstrategies.co.ke> > To: > elizaslider(a)yahoo.com > Cc: KICTAnet > ICT Policy Discussions > <kictanet(a)lists.kictanet.or.ke> > Sent: Wednesday, June > 3, 2009 8:50:25 AM > Subject: Re: > [kictanet] Day 2 of 10:-BPO discussions, Legal and > Regulatory Frameworks > > > Thanks Walu for the early morning call > > Q4 - yes , one of the key markets we are targeting i.e. UK > is a party to the > European wide data protection arrangement. This > arrangement has stringent > requirements for cross border data exchange and > particularly to members > who are not party to that arrangement. Kenyan law on data > protection as you > rightly state is non-existent. > > Certainly the fact the key players in the market prefer to > operate their own > contact centres apart from the daring example of Telkom > Kenya is a damning > reminder that we have to do a lot of work to convince > ourselves first before > we go out and convince others that we can handle > their sensitive data. > In a multi-country study we did for university of the > Maryland; The bpo > phenomena in Kenya: Emerging flagship to drive ICT > development -A case study > in 2007, the legal framework need to address > a > number of issues notably > - data protection, indemnity for operators , bonding > framework for staff - > the police conduct certification is only good for matatus > not high end > confidential bpo work , incentive framework eg use of > epza , fiscal etc > > With the legal loop holes the study found that some Kenya > bpo were forced to > register an operation in the target market such that, that > operation was > contractually responsible for the projects being done in > Kenya. This immense > can be overcome by an improved legal framework. > > Now is an opportunity we should not lose to build a > supporting legal > framework for bpo > > Cheers > MM > > -----Original Message----- > From: kictanet-bounces+mureithi=summitstrategies.co.ke(a)lists.kictanet.or.ke > [mailto:kictanet-bounces+mureithi=summitstrategies.co.ke@lists.kictanet.or.k > e] On Behalf Of Walubengo J > Sent: 03 June 2009 08:05 > To: mureithi(a)summitstrategies.co.ke > Cc: KICTAnet ICT Policy Discussions > Subject: [kictanet] Day 2 of 10:-BPO discussions,Legal and > Regulatory > Frameworks > > > Morning all, > > Yesterday was like my 1st day in school - what a rich > learning experience! > Thanx to Waema, Nyaki, Barrack, Otuoma, and MM whose > contributions were > quite enlightening. Of the two questions asked, it appears > that we need > both > comprehensive ICT and BPO Policies and Strategies. > With regard to National > BPO strategies and targets we learnt that there was quite > some detail at the > Ministry of Planning and the BPO Society which > could benefit members if made > widely accessible. > > Today we move from the Policy to the Legal, Regulatory > Frameworks. The > Research study found very comprehensive Legal and > Regulatory environment in > S.Africa, India and Mauritius that supported their BPO > industry. > Specifically, laws that took care of eTransactions, eCrime, > Copyrights and > Data Protection were well established. Furthermore their > BPO Industries had > adopted stringent Quality Assurance Frameworks for BPO and > Contact Center > Operations. > > The Researchers found that the case for Kenya was > relatively comparable - > with the recently enacted KCA Act (2009) that deals with > eCrime & > eTransactions leading the way, others like the Copyright > Act (2001) as well > as the Freedom of Information Bill cuurently at an advanced > stage providing > an encouraging Legal/Regulatory environment. > > Which brings us to the following two questions: > > Q3: With > submarine cables landing next week and given the above > legal/regulatory frameworks, how comes Kenya is NOT > experiencing the > anticipated boom in the BPO sector? What should we do to > get local and > foreign investors to show more confidence in the BPO > industry? > > Q4: Could there be gaps in our Legal, Regulatory and > Institutional > frameworks that need to be addresssed? > > Put in black and white- Why hasn't Safaricom, Orange, > Zain and several local > Banks who have all opened their own very large Call-Centers > NOT shown > confidence in the BPO sector by outsourcing their > operations to local BPO > operators? What of the Government itself? Why cant it > outsource non-core > functions to the local BPO operators before trying attract > foreign investors > to do the same? > > The floor is open, we have only today to get > comments/answers to these > issues. > > walu. > > > > > > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: mureithi(a)summitstrategies.co.ke > Unsubscribe or change your options at > http://lists.kictanet.or.ke/mailman/options/kictanet/mureithi%40summitstrate > gies.co.ke > > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: elizaslider(a)yahoo.com > Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/elizaslider%40yahoo.com > > > > > > > > -----Inline Attachment Follows----- > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: jwalu(a)yahoo.com > Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com >

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Re: [kictanet] Day 1 of 10 :-BPO discussions, Policy Framework
by Walubengo J 03 Jun '09

03 Jun '09

MM, Thanx for your insights - you seem to have re-surfaced with enhanced wisdom after some self-imposed silence ;-). I am however unable to place my hands on the document from Ministry of Planning that u say details the BPO sector/strategy. The one I could get @ http://www.communication.go.ke/media.asp?id=611 seems to be a shallow on BPO. Also you cite BPO studies you did for UNCTAD - Plse share the urls if possible. In the same spirit, I seem to recall that a while back the Kenya BPO Society launched a - was it a BPO Policy or Strategy. Someone should give us the url to such a document. In addition, it would be nice to know to what extend this Policy/Strategy was (not?) adopted by the GoK. Plse share your ideas since we have less than half-a-day to the close of this theme. regards, walu. --- On Tue, 6/2/09, Catherine Adeya <elizaslider(a)yahoo.com> wrote: > From: Catherine Adeya <elizaslider(a)yahoo.com> > Subject: Re: [kictanet] Day 1 of 10 :-BPO discussions, Policy Framework > To: jwalu(a)yahoo.com > Cc: "KICTAnet ICT Policy Discussions" <kictanet(a)lists.kictanet.or.ke> > Date: Tuesday, June 2, 2009, 2:19 PM > Muriuki, > > Your input is interesting and you touch on a number of > areas that even go beyond policy. I think the key in a study > like the one the UON has undertaken is that the selection of > the countries may not be comprehensive mostly (I believe) > due to funding constraints but they do give a solid basis to > inform policy in Kenya. As I have noted on this forum > before, there are a number of studies that have been > undertaken (most are not in the public domain) and it is > time we geared their findings in a common direction for > Kenya's sake. Therefore, some of the studies you mention > below (and maybe others may mention) would be useful > especially if the findings/issues are collapsed into the > relevant themes. However, your analysis is useful. > > Best, > > Nyaki > > From: > muriuki mureithi <mureithi(a)summitstrategies.co.ke> > To: > elizaslider(a)yahoo.com > Cc: KICTAnet > ICT Policy Discussions > <kictanet(a)lists.kictanet.or.ke> > Sent: > Tuesday, June 2, 2009 12:11:57 PM > Subject: Re: > [kictanet] Day 1 of 10 :-BPO discussions, Policy Framework > > > Thanks Tim for the context, it is now feasible to > participate > > Walu you may want to revisit your structure of the > discussions to ensure > that your structure maps to the objectives of the > study. A very interesting > topic - BPO marketing strategy is not in your discussion > structure and is > key to success of BPO. This is one of the study > objectives > > On the questions raised by the moderator and especially Q2 > - a more detailed > document published by ministry of planning - Kenya > Vision 2030, A Globally > Competitive and Prosperous Kenya published 2007 is > very detailed on bpo. It > gives a detailed background on bpo, the opportunities and a > strategy to > exploit the opportunities. The Document further > develop an approach , the > target markets and the strategy with timelines that > can be monitored. One > would expect that operational details would be worked out > by the KICTB > which I > believe was the intent of v2030 > > On the broader aspect of the question, it is necessary for > the country to > have a specific policy on BPO. A desk study we did > last year for > International trade centre of UNCTAD - BPO/ITO > activity in Sub Sahara > Africa:Lessons from BPO/ITOs activity in selected > (13) English speaking > countries in Africa - noted the > advantage of a policy that is BPO > specific . The need for a policy is in cognisance that > a wide array of > multisectoral resources need to be deployed to ensure > success of the sector. > That policy helps to bring together and coordinate those > resources and > create synergy. Nigeria for example developed > and promulgated a BPO > specific policy. The policy explicitly recognizes the > opportunity presented > by the sector but also notes the challenge the > sector faces to exploit > the opportunity, defines the > role of the stakeholders and the contribution , > incentives to realize the benefits. It also sets out the > time frame but most > importantly the market strategy. > > In the policy development, the strategy to > exploit is critical. It is > inadequate to stress the huge size of the market and > focus of that > market(off-shoring) without addressing our capacity > to exploit the market > considering the global competition. We can learn from > some of the > successful competitors like South Africa who built > offshoring bpo on the > back of inshoring . likewise, Nigeria policy strategy > is based on local > outsourcing first. Clearly, It is much cheaper to build > local outsourcing > capacity and then use this capacity and skill base to > exploit offshoring > > In developing such a policy we should not lose sight of the > fact that bpo > is not an end in itself but a means to fully exploit the > immense > benefits of > ICTs > > Cheers > MM > > -----Original Message----- > From: Prof Waema [mailto:waema@uonbi.ac.ke] > > Sent: 02 June 2009 10:56 > To: mureithi(a)summitstrategies.co.ke > Cc: 'KICTAnet ICT Policy Discussions' > Subject: RE: [kictanet] Day 1 of 10 :-BPO discussions, > Policy Framework > > Hi Muriuki, > > Thank you for the comments. There is no complete report at > the moment but it > is under preparation. The idea is to share the results so > far and discuss > salient issues before we have a stakeholders workshop later > on this month. > However, find below some background info: > > The overall aim of the project was “to undertake > comprehensive research in > the business process outsourcing (BPO) sub-sector in > pioneer, emerging and > mature > markets to provide evidence and a deeper understanding of > the > imperatives for success in this industry to better inform > Kenya’s policy > decisions and investment choices”. The specific > objectives were: >  To provide empirical evidence and > recommendations to inform the > development of BPO legislation, policy and strategy >  To identify the critical success > factors that underlie the BPO > industry in developing countries (in pioneer, emerging and > mature markets) >  To examine and provide comprehensive > case studies of eight countries > representing pioneer, emerging and mature BPO markets >  To analyse the business > environment/culture in Kenya in order to > identify a unique BPO marketing strategy. >  To provide a deeper understanding of > youth employment and gender > issues within the BPO sector in pioneer, emerging and > mature > markets >  To increase the level of awareness > and input among key stakeholders > through interactive dialogue on key BPO issues within the > Kenyan context >  To contribute to knowledge in this > emerging sector through > publication and dissemination. > > The project was carried out using the case study method and > involved desk > research on the Internet and in libraries, review of > existing documents, key > informant interviews and structured questionnaires. The > case study involved > BPO firms and relevant national institutions in six > countries classified as > follows: >  BPO clients: U.S.A. and U.K. >  Pioneer BPO services: Kenya >  Emerging BPO services: South Africa >  Mature BPO Services: India and > Mauritius > > The project is funded by IDRC and the University of > Nairobi. It was carried > out by the > University of Nairobi in collaboration with the Ministry > of > Information and Communications, the Kenya BPO and Contact > Centre Society, > the Kenya ICT Board and KICTANET. > > I am sure you can commend on the policy framework without a > full report. > > Regards > > Tim Waema > > -----Original Message----- > From: kictanet-bounces+waema=uonbi.ac.ke(a)lists.kictanet.or.ke > [mailto:kictanet-bounces+waema=uonbi.ac.ke@lists.kictanet.or.ke] > On Behalf > Of muriuki mureithi > Sent: 02 June 2009 08:47 AM > To: waema(a)uonbi.ac.ke > Cc: 'KICTAnet ICT Policy Discussions' > Subject: Re: [kictanet] Day 1 of 10 :-BPO discussions, > Policy Framework > > Hi Walu > > Thanks for madaraka day gift - a bpo. > > To provide a context of the discussion, could we access > the full report. > This will help us to understand some aspects for example > the TOR/objective > for the study, how the three economies were selected and > the time frame of > the study among other issues. > There are some other economies that have promulgated some > BPO specific > policies and innovative approach to BPO development. A > deeper insight on the > context will help us to see how to introduce such > thoughts in the > discussions > > Cheers > muriuki mureithi > > -----Original Message----- > From: kictanet-bounces+mureithi=summitstrategies.co.ke(a)lists.kictanet.or.ke > [mailto:kictanet-bounces+mureithi=summitstrategies.co.ke@lists.kictanet.or.k > e] On Behalf Of Walubengo J > Sent: 02 June 2009 08:14 > To: mureithi(a)summitstrategies.co.ke > Cc: KICTAnet ICT Policy Discussions > Subject: [kictanet] Day 1 of 10 :-BPO discussions, Policy > Framework > > Morning all, > > I trust you have had a well-deserved, long weekend. Today > we kick-off the > BPO discussion by focusing on the BPO Policy > environment. Indeed Policy > informs both the Legal, Regulatory and Insititutional > frameworks such that > if we get things wrong at the Policy level, then naturally, > the rest of the > frameworks will not fly. > > The BPO Research (synthesis attached) established very > comprehensive Policy > frameworks in the selected countries of study - S.Africa, > Mauritius and > India. When > compared to the Kenyan situation, the Researchers found > that at > a National level, BPO is simply listed as one of the six > KEY sectors of the > Economic Pillar within Vision2030. They also found > that the National ICT > Policy (2006) does not explicitly mention BPO - even though > some of the > objectives may implicitly relate to BPO. > > Which brings us to the specific questions for discussion: > Q1: Should we at a National level be placing emphasise on > an "ICT Sector" or > on a "BPO Sector"? which of the two should be a > subset of the other? > Q2: Beyond the BPO policy statements in our V2030 document, > dont we need to > do more by creating clear and monitorable plans/targets for > the BPO sector - > BPO Strategic Framework? How should this be done? > > We have only today for your views on this since tmrw we > move into the Legal > and Regulatory frameworks. > > walu. > Encl: BPO Research Synthesis1:-Policy, Legal, Regulatory > Frameworks > > ----e-Discussion Program outline----- > 1.The policy, legal and institutional frameworks for BPO > sector (2days, Walu > moderating) > 2.Subsidies accorded to BPO sector (2days, Walu > moderating) > 3.Human capacity issues (2days, Walu moderating) > 4.Youth and gender issues (2days, Dr. C. Adeya moderating) > 5.Strengths and challenges for Kenya as a BPO destination > (2days, Dr. C. > Adeya moderating > > > > > > ----------------------------------------- > This message has been scanned for viruses and dangerous > content by > MailScanner, > and is believed to be clean. > > +++++++++++++++++++++++++++++++++++++++ > UNIVERSITY OF NAIROBI IS ISO CERTIFIED > > The University of Nairobi is committed to providing quality > services to all > its clients. The University will monitor and review its > quality performance > from time to time through an effective implementation of > the Quality > Management > System based on ISO 9001:2000 standard. > > University of Nairobi Website: http://www.uonbi.ac.ke/ > +++++++++++++++++++++++++++++++++++++++ > > > > > ----------------------------------------- > This message has been scanned for viruses and dangerous > content by > MailScanner, > and is believed to be clean. > > +++++++++++++++++++++++++++++++++++++++ > UNIVERSITY OF NAIROBI IS ISO CERTIFIED > > The University of Nairobi is committed to providing quality > services to all > its clients. The University will monitor and review its > quality performance > from time to time through an effective implementation of > the Quality > Management System based on ISO 9001:2000 standard. > > University of Nairobi Website: http://www.uonbi.ac.ke/ > +++++++++++++++++++++++++++++++++++++++ > > > > > -----Inline Attachment Follows----- > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: jwalu(a)yahoo.com > Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com >

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Re: [kictanet] Day 1 of 10 :-BPO discussions, Policy Framework
by muriuki mureithi 02 Jun '09

02 Jun '09

Thanks Tim for the context, it is now feasible to participate Walu you may want to revisit your structure of the discussions to ensure that your structure maps to the objectives of the study. A very interesting topic - BPO marketing strategy is not in your discussion structure and is key to success of BPO. This is one of the study objectives On the questions raised by the moderator and especially Q2 - a more detailed document published by ministry of planning - Kenya Vision 2030, A Globally Competitive and Prosperous Kenya published 2007 is very detailed on bpo. It gives a detailed background on bpo, the opportunities and a strategy to exploit the opportunities. The Document further develop an approach , the target markets and the strategy with timelines that can be monitored. One would expect that operational details would be worked out by the KICTB which I believe was the intent of v2030 On the broader aspect of the question, it is necessary for the country to have a specific policy on BPO. A desk study we did last year for International trade centre of UNCTAD - BPO/ITO activity in Sub Sahara Africa:Lessons from BPO/ITOs activity in selected (13) English speaking countries in Africa - noted the advantage of a policy that is BPO specific . The need for a policy is in cognisance that a wide array of multisectoral resources need to be deployed to ensure success of the sector. That policy helps to bring together and coordinate those resources and create synergy. Nigeria for example developed and promulgated a BPO specific policy. The policy explicitly recognizes the opportunity presented by the sector but also notes the challenge the sector faces to exploit the opportunity, defines the role of the stakeholders and the contribution , incentives to realize the benefits. It also sets out the time frame but most importantly the market strategy. In the policy development, the strategy to exploit is critical. It is inadequate to stress the huge size of the market and focus of that market(off-shoring) without addressing our capacity to exploit the market considering the global competition. We can learn from some of the successful competitors like South Africa who built offshoring bpo on the back of inshoring . likewise, Nigeria policy strategy is based on local outsourcing first. Clearly, It is much cheaper to build local outsourcing capacity and then use this capacity and skill base to exploit offshoring In developing such a policy we should not lose sight of the fact that bpo is not an end in itself but a means to fully exploit the immense benefits of ICTs Cheers MM -----Original Message----- From: Prof Waema [mailto:waema@uonbi.ac.ke] Sent: 02 June 2009 10:56 To: mureithi(a)summitstrategies.co.ke Cc: 'KICTAnet ICT Policy Discussions' Subject: RE: [kictanet] Day 1 of 10 :-BPO discussions, Policy Framework Hi Muriuki, Thank you for the comments. There is no complete report at the moment but it is under preparation. The idea is to share the results so far and discuss salient issues before we have a stakeholders workshop later on this month. However, find below some background info: The overall aim of the project was “to undertake comprehensive research in the business process outsourcing (BPO) sub-sector in pioneer, emerging and mature markets to provide evidence and a deeper understanding of the imperatives for success in this industry to better inform Kenya’s policy decisions and investment choices”. The specific objectives were:  To provide empirical evidence and recommendations to inform the development of BPO legislation, policy and strategy  To identify the critical success factors that underlie the BPO industry in developing countries (in pioneer, emerging and mature markets)  To examine and provide comprehensive case studies of eight countries representing pioneer, emerging and mature BPO markets  To analyse the business environment/culture in Kenya in order to identify a unique BPO marketing strategy.  To provide a deeper understanding of youth employment and gender issues within the BPO sector in pioneer, emerging and mature markets  To increase the level of awareness and input among key stakeholders through interactive dialogue on key BPO issues within the Kenyan context  To contribute to knowledge in this emerging sector through publication and dissemination. The project was carried out using the case study method and involved desk research on the Internet and in libraries, review of existing documents, key informant interviews and structured questionnaires. The case study involved BPO firms and relevant national institutions in six countries classified as follows:  BPO clients: U.S.A. and U.K.  Pioneer BPO services: Kenya  Emerging BPO services: South Africa  Mature BPO Services: India and Mauritius The project is funded by IDRC and the University of Nairobi. It was carried out by the University of Nairobi in collaboration with the Ministry of Information and Communications, the Kenya BPO and Contact Centre Society, the Kenya ICT Board and KICTANET. I am sure you can commend on the policy framework without a full report. Regards Tim Waema -----Original Message----- From: kictanet-bounces+waema=uonbi.ac.ke(a)lists.kictanet.or.ke [mailto:kictanet-bounces+waema=uonbi.ac.ke@lists.kictanet.or.ke] On Behalf Of muriuki mureithi Sent: 02 June 2009 08:47 AM To: waema(a)uonbi.ac.ke Cc: 'KICTAnet ICT Policy Discussions' Subject: Re: [kictanet] Day 1 of 10 :-BPO discussions, Policy Framework Hi Walu Thanks for madaraka day gift - a bpo. To provide a context of the discussion, could we access the full report. This will help us to understand some aspects for example the TOR/objective for the study, how the three economies were selected and the time frame of the study among other issues. There are some other economies that have promulgated some BPO specific policies and innovative approach to BPO development. A deeper insight on the context will help us to see how to introduce such thoughts in the discussions Cheers muriuki mureithi -----Original Message----- From: kictanet-bounces+mureithi=summitstrategies.co.ke(a)lists.kictanet.or.ke [mailto:kictanet-bounces+mureithi=summitstrategies.co.ke@lists.kictanet.or.k e] On Behalf Of Walubengo J Sent: 02 June 2009 08:14 To: mureithi(a)summitstrategies.co.ke Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Day 1 of 10 :-BPO discussions, Policy Framework Morning all, I trust you have had a well-deserved, long weekend. Today we kick-off the BPO discussion by focusing on the BPO Policy environment. Indeed Policy informs both the Legal, Regulatory and Insititutional frameworks such that if we get things wrong at the Policy level, then naturally, the rest of the frameworks will not fly. The BPO Research (synthesis attached) established very comprehensive Policy frameworks in the selected countries of study - S.Africa, Mauritius and India. When compared to the Kenyan situation, the Researchers found that at a National level, BPO is simply listed as one of the six KEY sectors of the Economic Pillar within Vision2030. They also found that the National ICT Policy (2006) does not explicitly mention BPO - even though some of the objectives may implicitly relate to BPO. Which brings us to the specific questions for discussion: Q1: Should we at a National level be placing emphasise on an "ICT Sector" or on a "BPO Sector"? which of the two should be a subset of the other? Q2: Beyond the BPO policy statements in our V2030 document, dont we need to do more by creating clear and monitorable plans/targets for the BPO sector - BPO Strategic Framework? How should this be done? We have only today for your views on this since tmrw we move into the Legal and Regulatory frameworks. walu. Encl: BPO Research Synthesis1:-Policy, Legal, Regulatory Frameworks ----e-Discussion Program outline----- 1.The policy, legal and institutional frameworks for BPO sector (2days, Walu moderating) 2.Subsidies accorded to BPO sector (2days, Walu moderating) 3.Human capacity issues (2days, Walu moderating) 4.Youth and gender issues (2days, Dr. C. Adeya moderating) 5.Strengths and challenges for Kenya as a BPO destination (2days, Dr. C. Adeya moderating ----------------------------------------- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. +++++++++++++++++++++++++++++++++++++++ UNIVERSITY OF NAIROBI IS ISO CERTIFIED The University of Nairobi is committed to providing quality services to all its clients. The University will monitor and review its quality performance from time to time through an effective implementation of the Quality Management System based on ISO 9001:2000 standard. University of Nairobi Website: http://www.uonbi.ac.ke/ +++++++++++++++++++++++++++++++++++++++ ----------------------------------------- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. +++++++++++++++++++++++++++++++++++++++ UNIVERSITY OF NAIROBI IS ISO CERTIFIED The University of Nairobi is committed to providing quality services to all its clients. The University will monitor and review its quality performance from time to time through an effective implementation of the Quality Management System based on ISO 9001:2000 standard. University of Nairobi Website: http://www.uonbi.ac.ke/ +++++++++++++++++++++++++++++++++++++++

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Re: [kictanet] Day 1 of 10 :-BPO discussions, Policy Framework
by muriuki mureithi 02 Jun '09

02 Jun '09

Wow I like the part about the wisdom I forgot the url of the document . I have attached it hoping I am not going against the list rules if any on document attachments Happy reading MM -----Original Message----- From: kictanet-bounces+mureithi=summitstrategies.co.ke(a)lists.kictanet.or.ke [mailto:kictanet-bounces+mureithi=summitstrategies.co.ke@lists.kictanet.or.k e] On Behalf Of Walubengo J Sent: 02 June 2009 14:10 To: mureithi(a)summitstrategies.co.ke Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Day 1 of 10 :-BPO discussions, Policy Framework MM, Thanx for your insights - you seem to have re-surfaced with enhanced wisdom after some self-imposed silence ;-). I am however unable to place my hands on the document from Ministry of Planning that u say details the BPO sector/strategy. The one I could get @ http://www.communication.go.ke/media.asp?id=611 seems to be a shallow on BPO. Also you cite BPO studies you did for UNCTAD - Plse share the urls if possible. In the same spirit, I seem to recall that a while back the Kenya BPO Society launched a - was it a BPO Policy or Strategy. Someone should give us the url to such a document. In addition, it would be nice to know to what extend this Policy/Strategy was (not?) adopted by the GoK. Plse share your ideas since we have less than half-a-day to the close of this theme. regards, walu. --- On Tue, 6/2/09, Catherine Adeya <elizaslider(a)yahoo.com> wrote: > From: Catherine Adeya <elizaslider(a)yahoo.com> > Subject: Re: [kictanet] Day 1 of 10 :-BPO discussions, Policy Framework > To: jwalu(a)yahoo.com > Cc: "KICTAnet ICT Policy Discussions" <kictanet(a)lists.kictanet.or.ke> > Date: Tuesday, June 2, 2009, 2:19 PM > Muriuki, > > Your input is interesting and you touch on a number of > areas that even go beyond policy. I think the key in a study > like the one the UON has undertaken is that the selection of > the countries may not be comprehensive mostly (I believe) > due to funding constraints but they do give a solid basis to > inform policy in Kenya. As I have noted on this forum > before, there are a number of studies that have been > undertaken (most are not in the public domain) and it is > time we geared their findings in a common direction for > Kenya's sake. Therefore, some of the studies you mention > below (and maybe others may mention) would be useful > especially if the findings/issues are collapsed into the > relevant themes. However, your analysis is useful. > > Best, > > Nyaki > > From: > muriuki mureithi <mureithi(a)summitstrategies.co.ke> > To: > elizaslider(a)yahoo.com > Cc: KICTAnet > ICT Policy Discussions > <kictanet(a)lists.kictanet.or.ke> > Sent: > Tuesday, June 2, 2009 12:11:57 PM > Subject: Re: > [kictanet] Day 1 of 10 :-BPO discussions, Policy Framework > > > Thanks Tim for the context, it is now feasible to > participate > > Walu you may want to revisit your structure of the > discussions to ensure > that your structure maps to the objectives of the > study. A very interesting > topic - BPO marketing strategy is not in your discussion > structure and is > key to success of BPO. This is one of the study > objectives > > On the questions raised by the moderator and especially Q2 > - a more detailed > document published by ministry of planning - Kenya > Vision 2030, A Globally > Competitive and Prosperous Kenya published 2007 is > very detailed on bpo. It > gives a detailed background on bpo, the opportunities and a > strategy to > exploit the opportunities. The Document further > develop an approach , the > target markets and the strategy with timelines that > can be monitored. One > would expect that operational details would be worked out > by the KICTB > which I > believe was the intent of v2030 > > On the broader aspect of the question, it is necessary for > the country to > have a specific policy on BPO. A desk study we did > last year for > International trade centre of UNCTAD - BPO/ITO > activity in Sub Sahara > Africa:Lessons from BPO/ITOs activity in selected > (13) English speaking > countries in Africa - noted the > advantage of a policy that is BPO > specific . The need for a policy is in cognisance that > a wide array of > multisectoral resources need to be deployed to ensure > success of the sector. > That policy helps to bring together and coordinate those > resources and > create synergy. Nigeria for example developed > and promulgated a BPO > specific policy. The policy explicitly recognizes the > opportunity presented > by the sector but also notes the challenge the > sector faces to exploit > the opportunity, defines the > role of the stakeholders and the contribution , > incentives to realize the benefits. It also sets out the > time frame but most > importantly the market strategy. > > In the policy development, the strategy to > exploit is critical. It is > inadequate to stress the huge size of the market and > focus of that > market(off-shoring) without addressing our capacity > to exploit the market > considering the global competition. We can learn from > some of the > successful competitors like South Africa who built > offshoring bpo on the > back of inshoring . likewise, Nigeria policy strategy > is based on local > outsourcing first. Clearly, It is much cheaper to build > local outsourcing > capacity and then use this capacity and skill base to > exploit offshoring > > In developing such a policy we should not lose sight of the > fact that bpo > is not an end in itself but a means to fully exploit the > immense > benefits of > ICTs > > Cheers > MM > > -----Original Message----- > From: Prof Waema [mailto:waema@uonbi.ac.ke] > > Sent: 02 June 2009 10:56 > To: mureithi(a)summitstrategies.co.ke > Cc: 'KICTAnet ICT Policy Discussions' > Subject: RE: [kictanet] Day 1 of 10 :-BPO discussions, > Policy Framework > > Hi Muriuki, > > Thank you for the comments. There is no complete report at > the moment but it > is under preparation. The idea is to share the results so > far and discuss > salient issues before we have a stakeholders workshop later > on this month. > However, find below some background info: > > The overall aim of the project was “to undertake > comprehensive research in > the business process outsourcing (BPO) sub-sector in > pioneer, emerging and > mature > markets to provide evidence and a deeper understanding of > the > imperatives for success in this industry to better inform > Kenya’s policy > decisions and investment choices”. The specific > objectives were: >  To provide empirical evidence and > recommendations to inform the > development of BPO legislation, policy and strategy >  To identify the critical success > factors that underlie the BPO > industry in developing countries (in pioneer, emerging and > mature markets) >  To examine and provide comprehensive > case studies of eight countries > representing pioneer, emerging and mature BPO markets >  To analyse the business > environment/culture in Kenya in order to > identify a unique BPO marketing strategy. >  To provide a deeper understanding of > youth employment and gender > issues within the BPO sector in pioneer, emerging and > mature > markets >  To increase the level of awareness > and input among key stakeholders > through interactive dialogue on key BPO issues within the > Kenyan context >  To contribute to knowledge in this > emerging sector through > publication and dissemination. > > The project was carried out using the case study method and > involved desk > research on the Internet and in libraries, review of > existing documents, key > informant interviews and structured questionnaires. The > case study involved > BPO firms and relevant national institutions in six > countries classified as > follows: >  BPO clients: U.S.A. and U.K. >  Pioneer BPO services: Kenya >  Emerging BPO services: South Africa >  Mature BPO Services: India and > Mauritius > > The project is funded by IDRC and the University of > Nairobi. It was carried > out by the > University of Nairobi in collaboration with the Ministry > of > Information and Communications, the Kenya BPO and Contact > Centre Society, > the Kenya ICT Board and KICTANET. > > I am sure you can commend on the policy framework without a > full report. > > Regards > > Tim Waema > > -----Original Message----- > From: kictanet-bounces+waema=uonbi.ac.ke(a)lists.kictanet.or.ke > [mailto:kictanet-bounces+waema=uonbi.ac.ke@lists.kictanet.or.ke] > On Behalf > Of muriuki mureithi > Sent: 02 June 2009 08:47 AM > To: waema(a)uonbi.ac.ke > Cc: 'KICTAnet ICT Policy Discussions' > Subject: Re: [kictanet] Day 1 of 10 :-BPO discussions, > Policy Framework > > Hi Walu > > Thanks for madaraka day gift - a bpo. > > To provide a context of the discussion, could we access > the full report. > This will help us to understand some aspects for example > the TOR/objective > for the study, how the three economies were selected and > the time frame of > the study among other issues. > There are some other economies that have promulgated some > BPO specific > policies and innovative approach to BPO development. A > deeper insight on the > context will help us to see how to introduce such > thoughts in the > discussions > > Cheers > muriuki mureithi > > -----Original Message----- > From: kictanet-bounces+mureithi=summitstrategies.co.ke(a)lists.kictanet.or.ke > [mailto:kictanet-bounces+mureithi=summitstrategies.co.ke@lists.kictanet.or.k > e] On Behalf Of Walubengo J > Sent: 02 June 2009 08:14 > To: mureithi(a)summitstrategies.co.ke > Cc: KICTAnet ICT Policy Discussions > Subject: [kictanet] Day 1 of 10 :-BPO discussions, Policy > Framework > > Morning all, > > I trust you have had a well-deserved, long weekend. Today > we kick-off the > BPO discussion by focusing on the BPO Policy > environment. Indeed Policy > informs both the Legal, Regulatory and Insititutional > frameworks such that > if we get things wrong at the Policy level, then naturally, > the rest of the > frameworks will not fly. > > The BPO Research (synthesis attached) established very > comprehensive Policy > frameworks in the selected countries of study - S.Africa, > Mauritius and > India. When > compared to the Kenyan situation, the Researchers found > that at > a National level, BPO is simply listed as one of the six > KEY sectors of the > Economic Pillar within Vision2030. They also found > that the National ICT > Policy (2006) does not explicitly mention BPO - even though > some of the > objectives may implicitly relate to BPO. > > Which brings us to the specific questions for discussion: > Q1: Should we at a National level be placing emphasise on > an "ICT Sector" or > on a "BPO Sector"? which of the two should be a > subset of the other? > Q2: Beyond the BPO policy statements in our V2030 document, > dont we need to > do more by creating clear and monitorable plans/targets for > the BPO sector - > BPO Strategic Framework? How should this be done? > > We have only today for your views on this since tmrw we > move into the Legal > and Regulatory frameworks. > > walu. > Encl: BPO Research Synthesis1:-Policy, Legal, Regulatory > Frameworks > > ----e-Discussion Program outline----- > 1.The policy, legal and institutional frameworks for BPO > sector (2days, Walu > moderating) > 2.Subsidies accorded to BPO sector (2days, Walu > moderating) > 3.Human capacity issues (2days, Walu moderating) > 4.Youth and gender issues (2days, Dr. C. Adeya moderating) > 5.Strengths and challenges for Kenya as a BPO destination > (2days, Dr. C. > Adeya moderating > > > > > > ----------------------------------------- > This message has been scanned for viruses and dangerous > content by > MailScanner, > and is believed to be clean. > > +++++++++++++++++++++++++++++++++++++++ > UNIVERSITY OF NAIROBI IS ISO CERTIFIED > > The University of Nairobi is committed to providing quality > services to all > its clients. The University will monitor and review its > quality performance > from time to time through an effective implementation of > the Quality > Management > System based on ISO 9001:2000 standard. > > University of Nairobi Website: http://www.uonbi.ac.ke/ > +++++++++++++++++++++++++++++++++++++++ > > > > > ----------------------------------------- > This message has been scanned for viruses and dangerous > content by > MailScanner, > and is believed to be clean. > > +++++++++++++++++++++++++++++++++++++++ > UNIVERSITY OF NAIROBI IS ISO CERTIFIED > > The University of Nairobi is committed to providing quality > services to all > its clients. The University will monitor and review its > quality performance > from time to time through an effective implementation of > the Quality > Management System based on ISO 9001:2000 standard. > > University of Nairobi Website: http://www.uonbi.ac.ke/ > +++++++++++++++++++++++++++++++++++++++ > > > > > -----Inline Attachment Follows----- > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > http://lists.kictanet.or.ke/mailman/listinfo/kictanet > > This message was sent to: jwalu(a)yahoo.com > Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com > _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: mureithi(a)summitstrategies.co.ke Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/mureithi%40summitstrate gies.co.ke

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Re: [kictanet] Day 1 of 10 :-BPO discussions, Policy Framework
by muriuki mureithi 02 Jun '09

02 Jun '09

Hi Walu Thanks for madaraka day gift - a bpo. To provide a context of the discussion, could we access the full report. This will help us to understand some aspects for example the TOR/objective for the study, how the three economies were selected and the time frame of the study among other issues. There are some other economies that have promulgated some BPO specific policies and innovative approach to BPO development. A deeper insight on the context will help us to see how to introduce such thoughts in the discussions Cheers muriuki mureithi -----Original Message----- From: kictanet-bounces+mureithi=summitstrategies.co.ke(a)lists.kictanet.or.ke [mailto:kictanet-bounces+mureithi=summitstrategies.co.ke@lists.kictanet.or.k e] On Behalf Of Walubengo J Sent: 02 June 2009 08:14 To: mureithi(a)summitstrategies.co.ke Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Day 1 of 10 :-BPO discussions, Policy Framework Morning all, I trust you have had a well-deserved, long weekend. Today we kick-off the BPO discussion by focusing on the BPO Policy environment. Indeed Policy informs both the Legal, Regulatory and Insititutional frameworks such that if we get things wrong at the Policy level, then naturally, the rest of the frameworks will not fly. The BPO Research (synthesis attached) established very comprehensive Policy frameworks in the selected countries of study - S.Africa, Mauritius and India. When compared to the Kenyan situation, the Researchers found that at a National level, BPO is simply listed as one of the six KEY sectors of the Economic Pillar within Vision2030. They also found that the National ICT Policy (2006) does not explicitly mention BPO - even though some of the objectives may implicitly relate to BPO. Which brings us to the specific questions for discussion: Q1: Should we at a National level be placing emphasise on an "ICT Sector" or on a "BPO Sector"? which of the two should be a subset of the other? Q2: Beyond the BPO policy statements in our V2030 document, dont we need to do more by creating clear and monitorable plans/targets for the BPO sector - BPO Strategic Framework? How should this be done? We have only today for your views on this since tmrw we move into the Legal and Regulatory frameworks. walu. Encl: BPO Research Synthesis1:-Policy, Legal, Regulatory Frameworks ----e-Discussion Program outline----- 1.The policy, legal and institutional frameworks for BPO sector (2days, Walu moderating) 2.Subsidies accorded to BPO sector (2days, Walu moderating) 3.Human capacity issues (2days, Walu moderating) 4.Youth and gender issues (2days, Dr. C. Adeya moderating) 5.Strengths and challenges for Kenya as a BPO destination (2days, Dr. C. Adeya moderating

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