February 2017 - KICTANet

Re: [kictanet] New Cabinet - Wish List ?
by Barrack Otieno 18 Jul '24

18 Jul '24

Listers, This is indeed good news. We have a lot of hope in Mucheru and Victor Kyalo industry veterans who have indeed worked their way through the trenches. Most importantly we hope to see the return of a multi stakeholder form of engagement in the sector which we have been yearning for in a while. I think as a sector we might need to prepare a wish list for our new leaders and most importantly commit to work with them towards achieving their mandate. The reshuffle is timely still it comes at the end of the year and will allow us to start 2016 on a new slate. Thank you Best Regards On 11/24/15, GG via kictanet <kictanet(a)lists.kictanet.or.ke> wrote: > +1 Grace. > > Sending them positive energy! And glad that the two were among the KICTANet > founders. > Rgds. > > --- Original Message --- > > From: "Grace Mutung'u (Bomu) via kictanet" <kictanet(a)lists.kictanet.or.ke> > Sent: 24 November 2015 22:35 > To: ggithaiga(a)hotmail.com > Cc: "Grace Mutung'u (Bomu)" <nmutungu(a)gmail.com> > Subject: Re: [kictanet] New Cabinet > > One of the issues (I think issue no.3) in the President's speech was > accessibility of leaders to wananchi. With Joe and Kyalo I think we shall > have better ears. > > Congratulations! > > May they pass the vetting. > > Regards, > On 24 Nov 2015 21:29, "Evans Ikua via kictanet" < > kictanet(a)lists.kictanet.or.ke> wrote: > >> @Ngigi you are right. But in the current dispensation, a CS is still >> expected to be a technocrat, as opposed to the days of yore when minister >> was politician. So they will both be at home in their respective >> positions. >> Especially Victor as the accounting officer with his many years in >> government. That's the right position. >> >> Evans >> On Nov 24, 2015 9:17 PM, "Waithaka Ngigi" <ngigi(a)at.co.ke> wrote: >> >>> Evans, >>> >>> Joe Mucheru & Victor Kyalo are old hands in. KE ICT. Both have been >>> entrepreneurs and then at some point moved on to various ventures. So we >>> shouldn't go wrong ‎with either. >>> >>> However, what's the better fit? Mucheru at CS, Victor at PS or the other >>> way round? Victor CS, Mucheru PS? >>> >>> Waithaka Ngigi >>> >>> Alliance Technologies >>> www.at.co.ke >>> *From: *Evans Ikua via kictanet >>> *Sent: *Tuesday, November 24, 2015 8:50 PM >>> *To: *Ngigi Waithaka >>> *Reply To: *KICTAnet ICT Policy Discussions >>> *Cc: *Evans Ikua >>> *Subject: *Re: [kictanet] New Cabinet >>> >>> Congrats Hon Joe! That's a great choice for the ICT industry. Well out >>> H.E. >>> >>> Ikua >>> On Nov 24, 2015 8:45 PM, "waudo siganga via kictanet" < >>> kictanet(a)lists.kictanet.or.ke> wrote: >>> >>>> Congratulations to Joe Mucheru! >>>> >>>> _______________________________________________ >>>> kictanet mailing list >>>> kictanet(a)lists.kictanet.or.ke >>>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >>>> >>>> Unsubscribe or change your options at >>>> https://lists.kictanet.or.ke/mailman/options/kictanet/ikua.evans%40gmail.com >>>> >>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform >>>> for people and institutions interested and involved in ICT policy and >>>> regulation. The network aims to act as a catalyst for reform in the ICT >>>> sector in support of the national aim of ICT enabled growth and >>>> development. >>>> >>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors >>>> online that you follow in real life: respect people's times and >>>> bandwidth, >>>> share knowledge, don't flame or abuse or personalize, respect privacy, >>>> do >>>> not spam, do not market your wares or qualifications. >>>> >>> >>> >> _______________________________________________ >> kictanet mailing list >> kictanet(a)lists.kictanet.or.ke >> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >> >> Unsubscribe or change your options at >> https://lists.kictanet.or.ke/mailman/options/kictanet/nmutungu%40gmail.com >> >> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform >> for people and institutions interested and involved in ICT policy and >> regulation. The network aims to act as a catalyst for reform in the ICT >> sector in support of the national aim of ICT enabled growth and >> development. >> >> KICTANetiquette : Adhere to the same standards of acceptable behaviors >> online that you follow in real life: respect people's times and >> bandwidth, >> share knowledge, don't flame or abuse or personalize, respect privacy, do >> not spam, do not market your wares or qualifications. >> > -- Barrack O. Otieno +254721325277 +254-20-2498789 Skype: barrack.otieno http://www.otienobarrack.me.ke/

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Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) - Consumer Issues
by Walubengo J 25 Jun '18

25 Jun '18

Greetings Listers, Hope you had a lovely weekend and ready for this week's 'Talk-2-Safaricom' online deliberations. Going straight into today's theme, we want you to share your experiences, challenges, proposed solutions with regard to Safaricom Servicesalong any of the following lines: a) Affordability - (of Bandwidth, Databundles, SMS, Over The Top Services ) b) Quality of Service - (Congestion,Dropped Calls, 2G, 3G, 4G) c) Data Protection & Intermediaryliability- (Premium Service Providers, Unsolicited sms, KRA & MPESA accounts) d) Privacy Issues -As the largest ISP,how is Safcom handling Censorship threats, Child online Protection from harmfulcontent, Security Cameras, etc) The floor is open and we have only today. So better start talking since tomorrow we move on to competition issues. -walu. -Rest of the Programme-1. Consumer Issues Day, 2. Competition Issues Day, 3. Innovators, Innovations & Suppliers Day, 4. Infrastructure & Universal Access Day, 5. Technology & Elections Day 6. Emerging Issues+AOB

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Kenyan Tech Engineer, Zak Muriuki, Died in Ethiopian Jail
by Ali Hussein 19 Jun '18

19 Jun '18

Listers Saddest news. It also appears that there are three more Kenyan ICT Practitioners who are still languishing in prison in Ethiopia. The main charge is that they are accused of installing communication equipment without a license. Mugo, was arrested with Zak (may the almighty rest his soul in peace) over a year ago and Osborne Otinda with his colleague Maxwell Odhiambo (according to today's Nation, Page 3) were arrested in October 2014 and are still in jail. Excerpts:- (Addis Standard) – The body of a Kenyan engineer who died while in an Ethiopian prison has arrived home on Thursday Dec. 11th. Zak Muriuki, a father of two girls (pictured) and a tech engineer by profession, arrived in Ethiopia nearly two years ago on January 9, 2015, according to information obtained by Addis Standard. He was arrested on January 10 along with another Kenyan, Jadrick Mugo, who is still in prison. Read on:- http://www.ayyaantuu.net/kenyan-tech-engineer-zak-muriuki/ It also appears that the government is doing what it can to get the Kenyans released. Ali Hussein Principal Hussein & Associates +254 0713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim "Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi Sent from my iPad

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Fwd:Defamatory Blog Publication by Moses Kuria & Demand For Apology
by Grace Mutung'u (Bomu) 20 Apr '17

20 Apr '17

Dear all, the suit between Muite & Others versus Moses Kuria, which I understand is proceeding to court, should be a very interesting one to watch. Hopefully it shall give some insights on content control vs freedom of expression. See below. ---------- Forwarded message ---------- From: Ngunjiri <ngunjiri(a)kikuyusforchange.com> Date: Mon, 10 Oct 2011 16:05:07 +0300 Subject: {K4c} Defamatory Blog Publication by Moses Kuria & Demand For Apology To: KC4 <kikuyusforchange(a)googlegroups.com> This will most probably interest some of us, and help all of us be careful about what we write on our blogs. --- Ngunjiri [image: Issa & Co Advocates] Our Ref: M/058/001/L**** **** Tuesday, October 4, 2011**** **** Moses Kuria**** P. O. Box 1838-00200 ‘*Advance copy by email*’**** *NAIROBI***** **** Dear Sir,**** **** *RE: DEFAMATORY PUBLICATION ***** ------------------------------ We have been instructed by our clients, Wambugu Ngunjiri, Paul Muite, Ndung’u Wainaina, Maina Kiai and Hassan Omar.**** **** Our instructions are that you published in your widely read blog the following words of and concerning our clients.**** **** *‘I have said Ocampo has no case. All he has are fake witnesses coached by Hassan Omar, Wambugu Ngunjiri, Paul Muite, Ndungu Wainaina, Njonjo Mue and Maina Kiai.’***** **** Your insinuations are unfounded and baseless and our clients’ professional respective standings, characters and reputations have been severely tarnished by your publication.**** **** Our instructions are to demand a retraction, an apology and an admission of liability on your part for the publication of the defamatory words. This we hereby do. We shall address the issue of the damages payable to our clients upon receipt of your apology and admission.**** **** *NOTE* that if you do not publish an apology and retraction on your blog within the next *Seven (7) Days* of the receipt of this letter we shall proceed to the law for redress at your risk as to costs. **** **** Yours faithfully,**** *ISSA & COMPANY ADVOCATES***** **** **** *MANSUR M. ISSA***** **** cc. Clients**** **** *Issa & Co Advocates* <info(a)issadvocates.co.ke>**** ------------------------------ 5th Floor, City House, Wabera Street P.O. Box *24210 - 00100*, Nairobi, Kenya *ph*: *+ 254 20 340 150 · * *fx*: *+ 254 20 340 151* *em*: *info(a)issadvocates.co.ke · ***** ------------------------------ *CONFIDENTIALITY NOTICE:* This email and any attachments may contain information that is confidential, legally privileged and protected by law. Access by the intended recipient is authorized. Any liability (in negligence or otherwise) arising from any third party acting, or refraining from acting, or any information contained in this email is hereby excluded. If you are not the intended recipient, please notify the sender immediatelyand do not disclose the contents to any other person, use it for any purpose or store or copy the information in any medium.**** -- --- Fear makes men act even against their own interests- changing them from men of reason to blubbering fools. -- Grace L.N. Mutung'u (Bomu) Kenya Skype: gracebomu Twitter: GraceMutung'u (Bomu)

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Banks unveil own mobile money transfer platform: Pesalink
by Job Muriuki 23 Mar '17

23 Mar '17

While we have all been worried by mpesa dominance could Pesalink <https://www.youtube.com/user/businessdailyafrica?feature=iv&src_vid=dTSf7VW…> be a forminable rival to it? Regards, Job Muriuki, Skype: heviejob

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Talk-2-Safaricom, Day 4 of 6 (Thursday):-Infrastructure & Universal Access
by Walubengo J 06 Mar '17

06 Mar '17

Thanx all for your valuable comments yesterday on Innovations. We now kick-off Day 4 theme on Infrastructure and Universal access. Feel free to squeeze in belated questions on previous themes - as long as you keep the relevant subject line. Safaricom has continued to expand itsnetwork beyond urban areas. But what has been your experience of Safaricomservices in semi-urban and rural areas of Kenya? a) Rural area:-Voice quality, InternetAccess(bandwidth), Mobile Money (MPESA) b) Safaricom contributes to the UniversalService Fund to extend communications to underserved areas- how has thisimpacted your rural communities c) The government has the National Optical Fiber Infrastructure, to what extend does Safcom use/not use it and why?d) To provide services to under-served areas, the Universal Service Fund has been provision with Safaricom being the largest contributor, how effective is this fund? It's a mix of questions and experiences. Floor is open till midnite today on this one. Lets hear you views. walu.

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Re: [kictanet] Safaricom faces M-Pesa break up in market dominance war
by Ali Hussein 06 Mar '17

06 Mar '17

GG and all I'm really curious:- 1. This document seemed very loaded. And it seems that it has gone beyond its mandate? Were the Consultants asked to provide recommendations to remedy a 'Dominant' position? it would be good if we could have seen the TOR for this assignment. To quote the article:- 2. Safaricom chief executive Bob Collymore said he had not seen the report, but bristled at the prospect of an external party ordering the company to break up its business. “I am pretty hostile to the idea. We can’t have other people dictating whether we break up our company or not,” he said. Absolutely. I can't blame him for that. It also seems like the Regulator is Regulating Safaricom for the competition not for the consumer - if of course the leaked report is to be believed. Then the leaked document talks about the possibility of splitting M-Pesa from Safaricom but stopping shot of making the split permanent - as in split them but let them remain under one legal entity. In commercial terms this is known as creating 'Chinese Walls'. We all know how that works. IT NEVER WORKS!! Besides which. Breaking up companies is simply a Regulatory tool fit for the AT&Ts, Standard Oils (which by the way is back as one huge conglomerate after being split into more than 50 companies) of this world. 3. This is the information age. The Networked Age, The Millenial Age. The core potential customers don't care about Nationality, colour, creed or whatever else. All they care about is What have you done for me lately? or better still - What can you do for me now? Its clear Safaricom has earned its strips. Remedying market power abuse cannot be to split up the company. The idea that you punish a successful company by cutting it into pieces is preposterous in 2017. 4. CA, we would like to see the report before 'internal' review. We would like to see it before it is edited. This is the age of transparency. We would hope that the report we finally see as the community will look the same as the one Jaindi Kisero seems to be privy to. Share the report already... *Ali Hussein* *Principal* *Hussein & Associates* Tel: +254 713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim <http://ke.linkedin.com/in/alihkassim> 13th Floor , Delta Towers, Oracle Wing, Chiromo Road, Westlands, Nairobi, Kenya. Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with. On Thu, Feb 23, 2017 at 1:32 PM, Grace Githaiga via kictanet < kictanet(a)lists.kictanet.or.ke> wrote: > As the draft Dominance report undergoes internal review at CA, Jaindi > Kisero continues to provide some snapshots. > > > "Telecoms operator Safaricom could be forced to hive off its popular > mobile money service M-Pesa if sector regulator, the CA, moves to implement > recommendations of a market dominance report. > > Separating the highly profitable mobile money service from Safaricom’s > core telecoms business – commonly referred to as functional separation - is > the gist of a raft of recommendations that international consultants > - Analysys Mason - have made in a yet-to be published reportseen by the > Business Daily." > > > More details: http://www.nation.co.ke/business/Safaricom-faces-M- > Pesa-break-up-in-market-dominance-war-/996-3824618-vdv5gw/index.html > > > > Best regards > > > Githaiga, Grace > > > Co-Convenor > Kenya ICT Action Network (KICTANet) > Twitter:@ggithaiga > Tel: 254722701495 > Skype: gracegithaiga > Alternate email: ggithaiga(a)hotmail.com > Linkedin: https://www.linkedin.com/in/gracegithaiga > www.kictanet.or.ke > > "Change only happens when ordinary people get involved, get engaged and > come together to demand it. I am asking you to believe. Not in my ability > to bring about change – but in yours"---Barrack Obama. > > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > https://lists.kictanet.or.ke/mailman/listinfo/kictanet > Twitter: http://twitter.com/kictanet > Facebook: https://www.facebook.com/KICTANet/ > > Unsubscribe or change your options at https://lists.kictanet.or.ke/ > mailman/options/kictanet/info%40alyhussein.com > > The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform > for people and institutions interested and involved in ICT policy and > regulation. The network aims to act as a catalyst for reform in the ICT > sector in support of the national aim of ICT enabled growth and development. > > KICTANetiquette : Adhere to the same standards of acceptable behaviors > online that you follow in real life: respect people's times and bandwidth, > share knowledge, don't flame or abuse or personalize, respect privacy, do > not spam, do not market your wares or qualifications. >

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Re: [kictanet] Why Bill Gates would tax robots
by Mark Kipyegon 01 Mar '17

01 Mar '17

During the Industrial Revolution, critics of mechanisation would use similar arguments. Advances in technology should be embraced. On 28 Feb 2017, at 10:25, "kictanet-request(a)lists.kictanet.or.ke" <kictanet-request(a)lists.kictanet.or.ke> wrote: > > Message: 3 > Date: Tue, 28 Feb 2017 10:21:47 +0300 > From: Job Muriuki <muriukin(a)gmail.com> > To: Barrack Otieno <otieno.barrack(a)gmail.com> > Cc: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke> > Subject: Re: [kictanet] Why Bill Gates would tax robots > Message-ID: > <CAJ+RKRbKRsadcYewDv-zEiAN0dpVKryxHye64aUc0FSB5toOkA(a)mail.gmail.com> > Content-Type: text/plain; charset="utf-8" > > Barrack, > > Am in business and I know it's the bottom line that counts at the expense > of people. > Now we further what to fire the already strained employee replace them with > a robot > for a fatter bank account and cash you don't need. > I believe Bill Gates been the billionaire he is has realised you can have > all the cash > and wealth you can get but it all without meaning what really matters is > the humanity. > >

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Re: [kictanet] Swahili Internet Governance Glossary E-book
by Bonface Witaba 28 Feb '17

28 Feb '17

Hello Listers, Kindly find attached e-book containing A-Z of Internet Governance Glossary in Swahili. I authored/compiled it under a cc-by-sa.The community is thus free to repurpose, reuse, redistribute as it deems provided they maintain similar cc terms. Kind regards Bonface Witaba Sent from Yahoo Mail on Android

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Re: [kictanet] "Talk to Safaricom" Responses to Supplementary Questions
by Stephen Chege 27 Feb '17

27 Feb '17

Dear all Below are the responses to the Supplementary Questions that have been asked following earlier responses. Again, please feel free to ask follow-ups. As mentioned, it has been great engaging with you all. Walu and Grace over to you now for the next steps. regards Steve Machuhi. Good and well thought through responses except bundles expiry... not convincing. If bundles must expire, why not 'convert' them into airtime - you'd still have your revenue assured. Or create an Expired Bundles' Foundation and donate them to a cause of victim's choice. It does feel like theft-- Machuhi, thanks for your suggestion. However as I mentioned before, Safaricom is among the few operators that allows customers to “rollover” the expired resources only requiring you to top up your line to reactivate them. Walu @Steve, Still absorbing some of your responses. On affordability of data you wrote Over the last 7 years, the price of data on our network has dropped by 80% for example, in 2010, one GB was Sh2,500 versus the current Sh500. Over the last year, we further reduced the price of data on our network by 37%. We keep on reviewing customer needs and react accordingly where we can. Data in Kenya is relatively more affordable than say South Africa (where 1GB is Sh582), US (where 1GB is Sh1,814) and in the UK (1Gb is Sh1,944). It seems ITU has a different way of looking at affordability. They look at the monthly cost of entry level mobile data (500MB) as a percentage of the country's Gross National Income. So whereas the cost in real terms for data in Kenya maybe equal to or less than what is charged in SA, UK or USA, the Kenyan citizen bears a bigger burden in accessing internet - given our lower income levels. Indeed from the Measuring Info Society 2016 report (pg136)<http://www.itu.int/en/ITU-D/Statistics/Pages/publications/mis2016.aspx>. ITU place the mobile data affordability for Kenya at 136 out the 178 global economies surveyed. What’s your take on this? Interesting and valid perspective Walu. However it is also important to take into account the level of development and enabling environment (or lack thereof) of where the network is located. In Kenya, while you can enjoy the same 4G experience as say someone in say in New York, the cost of rolling out services here is prohibitively high as it is not a build-on on existing infrastructure but actual greenfield rollout. The cost of putting up BTS, wayleaves for backhaul fibre, microwave fees, high initial licence fees, spectrum usage fees all of which are paid to the Communications Authority, international access links, security e.t.c I think our prices are competitive when compared to more mature markets that have more embedded infrastructure and which can leverage on pre-existing efficiencies. @Steve: As you prepare to avail feedback on competition questions, kindly address this observation: The management of Airtel has been quoted as attributing their diminished fortunes to the acts/omissions of the regulator and Safaricom: -Has the regulator by any chance shown more affection towards Safaricom than other players? Walu, I think every operator can gripe about what the regulator has done to them or not done for them. I could state the things which we think our regulator has not done to facilitate further growth by Safaricom, but that is not how we operate. I will also not speculate about what the other companies may have said. However I will say that if it is the expectation of any operator that the regulator represents their best chance to make a profit in any market then such an operator is seeking to use regulatory support to achieve the success that it should seek from the market. I firmly believe that it is not the role of any regulator to ensure that any operator makes a profit – that is the role of the market. The regulator’s role is to ensure that all players in the market have an equal opportunity to succeed and the necessary incentives to do so. The market will then decide which operator does and which one does not. Market entry and exit is a feature of competitive markets. What word of encouragement do you have for your industry brothers who would like to be Safaricom at adulthood? Advice “roho safi" Kamotho, we certainly do not see ourselves that way. But one insight that drives our company is the knowledge that Kenya is not a market that readily accepts ‘one size fits all’ solutions – to make it here, you must consistently focus on the customer and provide solutions that meet the unique needs of this market. The other one is investment. If you invest in your network you are likely to grow and this will fuel further investment and more growth. Still wondering if there will ever be an M-PESA app-Sidney Ochieng As mentioned in my earlier response, we are in the advanced stages of trialing an M-PESA App which will be part of the Safaricom App we have already released. Mwendwa Kivuva Thanks you Steve for bringing this up. Under which law will CA be implementing a monitoring system on Operators' platforms? As far as my little legal knowledge stretches, any intent to access citizen's private data can only be accompanied by a court order (court of competent jurisdiction they say), and the access cannot be in perpetuity. It can only be for a specific finite task, mostly investigation. I hope CA can also respond to this. Mwendwa, in all fairness I would direct that question to the Communications Authority. I would further add that what I stated earlier was that there should be more robust public debate on the issue. In the current dispensation it is not enough to ‘engage’ the operators alone but the people whose confidential information is affected as well. George Sidney Ralak I've been on postpaid since 2013, all that time, I have been receiving 100 Mbs per month, we are now in 2017, is there a way Safaricom can add the amount of bundles it gives to its postpaid customers? 100 Mbs cannot even last one day and to make it worse it, there is no way one can sambaza bundles to a postpaid number. Since I rarely exhaust the voice bundles given to me, maybe there should be a plan to choose which bundles to receive more than the other. Lastly, to those unused voice bundles at the end of every month, instead of just wiping them out, and you don’t carry them forward like you used to anymore, why don't you convert them to Bonga points instead.- There are a number of PostPay plans that are designed to satisfy the various needs of our customers. Our PostPay Advantage team will reach out to you on this query. Going forward, we are preparing an exciting new proposition that will allow you to decide for yourself what you want to do with resources you have purchase from us. Henry(a)article19.org<mailto:enry@article19.org> I am interested in knowing if Safaricom will be publishing any transparency report soon? Secondly, how many government requests for user data has safaricom received in the last five years as disaggregated by year and how many of the requests were acted on positively? Henry, I have touched on this question before but to be clear, we do not get requests from government. Where we do get requests, it is usually in criminal investigations and court proceedings where typically the information sought is call data records. I just have one question for Safcom with respect to Competition. Are they willing to: a) Be split into several independent units? As in make the Mobile money business (MPESA) a separate and autonomous unit from their Voice and Data side of business? b) Open up MPESA service such that if I vuka (migrate) to competition e.g Airtel, I do not lose the MPESA facility? Obviously this would be an affront to their 'stronghold' but sometimes it may spice up the market a bit. This may be necessary considering that their market share lead has not changed much over the last 10years. Which may point to a market failure or maybe they are just clever than everyone else- Walu. Walu, we currently operate in the way we do because, at this point in time, this is how we believe we can best serve customers. Whether or not we operate in a different model should be entirely up to us and based on our own timelines and aspirations. To cite an innovation as the reason why a company should be split up is inimical to the stated objective of any policy or regulatory framework. Secondly, innovations in the technology space move rapidly and what may be considered a standard or accepted way of doing things can be easily disrupted and replaced by the next innovation. Every day we read about new ways of sending money, many of which are network and indeed geography agnostic. Given that, is this talk about forcibly splitting M-PESA from Safaricom called for? What signal does this send to innovators and investors? What is the legality of such a call? Should this be the main focus of regulators/policy makers? Does this help the customer in any way? We cannot develop by cutting our companies into small business units. Our goal as a country should be to grow the SME to big corporations that can compete regionally and globally. Safaricom remains a small player compared to other operators who have continental outlook- MTN, Etisalat. In terms of M-PESA, we think there is enough for everyone. At the present 90 per cent of all payment in Kenya are still done in cash. This is what we need to focus on and we believe, as the Kenya Bankers Association has shown, it can be done through innovation. ________________________________ Note: All emails sent from Safaricom Limited are subject to Safaricom’s Email Terms & Conditions. Please click here to read the policy. http://www.safaricom.co.ke/images/Downloads/Terms_and_Conditions/safaricom_…

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