July 2013 - KICTANet

Report from the Freedom Online Conference in Tunis 2013
by Grace Githaiga 31 Jul '13

31 Jul '13

Lister Please find attached the official report from the 2013 Freedom Online Conference in Tunis in which Victor Kapiyo and Eunice Kariuki participated as a speakers. If you have any comments on the report kindly send them to Lea Kasper at lea(a)global-partners.co.uk. The organisers are interested in obtaining feedback on actions taken as a result of the Conference, or other outcomes, and would similarly appreciate any further information in this respect. Rgds GG

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Re: [kictanet] kictanet Digest, Vol 74, Issue 159
by kagirijane＠yahoo.com 31 Jul '13

31 Jul '13

Hi all, Thanks a lot for the advice, the case has been taken up by the police as well as Safaricom and investigations are at an advanced level. Jane Kagiri Sent from my iPad On Jul 31, 25 Heisei, at 19:10, kictanet-request(a)lists.kictanet.or.ke wrote: > Send kictanet mailing list submissions to > kictanet(a)lists.kictanet.or.ke > > To subscribe or unsubscribe via the World Wide Web, visit > https://lists.kictanet.or.ke/mailman/listinfo/kictanet > or, via email, send a message with subject or body 'help' to > kictanet-request(a)lists.kictanet.or.ke > > You can reach the person managing the list at > kictanet-owner(a)lists.kictanet.or.ke > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of kictanet digest..." > > > Today's Topics: > > 1. Re: FW: What is happening at Safaricom,MPESA. > (Wambua, Christopher) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Wed, 31 Jul 2013 16:07:06 +0000 > From: "Wambua, Christopher" <Wambua(a)cck.go.ke> > To: "memakunat(a)yahoo.com" <memakunat(a)yahoo.com> > Cc: 'KICTAnet ICT Policy Discussions' <kictanet(a)lists.kictanet.or.ke> > Subject: Re: [kictanet] FW: What is happening at Safaricom,MPESA. > Message-ID: <20130731160938.7823499.1485.16534(a)cck.go.ke> > Content-Type: text/plain; charset="utf-8" > > Meshak, > > Where necessary we involve other statutory bodies. > > Sent from my BlackBerry 10 smartphone. > > From: meshack emakunat > Sent: Wednesday, 31 July 2013 18:53 PM > To: Wambua, Christopher > Reply To: meshack emakunat > Cc: 'KICTAnet ICT Policy Discussions' > Subject: Re: [kictanet] FW: What is happening at Safaricom,MPESA. > > > @Bernard > > ain't from central bank but i know that central bank control and regulate commercial banks and safaricom ain't a bank- i stand corrected. > > ________________________________ > From: Bernard Kioko [Bernsoft Interactive Limited] <bkioko(a)bernsoft.com> > To: memakunat(a)yahoo.com > Cc: 'KICTAnet ICT Policy Discussions' <kictanet(a)lists.kictanet.or.ke> > Sent: Tuesday, July 30, 2013 11:50 PM > Subject: Re: [kictanet] FW: What is happening at Safaricom,MPESA. > > Chris, > > If this true, it sounds to me as a case of a ?dishonest? employee and less of anything to do with Safaricom MPESA. However, I am very curious to know if any action or progress has been made in connection to this. Also, I was wondering, does this fall under CCK only or is Central Bank also a party to resolving this matter and do we have any Central Bank person in here to get any comments. > > > > Kind Regards, > > Bernard Kioko > Chief Executive Officer > Bernsoft Interactive Limited > P.O.Box 15177-00100 Nbi,Kenya > Office: +254-703-080-000 > Mobile: +254-722-540-883 > > From: kictanet [mailto:kictanet-bounces+bkioko=bernsoft.com@lists.kictanet.or.ke] On Behalf Of Wambua, Christopher > Sent: Saturday, July 27, 2013 11:14 AM > To: bkioko(a)bernsoft.com > Cc: KICTAnet ICT Policy Discussions > Subject: Re: [kictanet] FW: What is happening at Safaricom,MPESA. > > Jane, > > I wish to advise your friend to lodge a formal complaint to Safaricom. If the complaint is not handled to her satisfaction, she should escalate the issue to CCK for regulatory intervention. > > The email to CCK should be channelled through chukuahatua(a)cck.go.ke<mailto:chukuahatua@cck.go.ke> > Sent from my BlackBerry 10 smartphone. > From: Jane Kagiri > Sent: Saturday, 27 July 2013 10:40 PM > To: Wambua, Christopher > Cc: KICTAnet ICT Policy Discussions > Subject: [kictanet] FW: What is happening at Safaricom,MPESA. > > > > > Good morning all,I BELIEVE THIS IS A MUST READ BECAUSE KENYANS MUST START SPEAKING OUT AND WE MUST GET ANSWERS WE URGENTLY NEED FROM SAFARICOM. Here goes my story. Yesterday we were at a wedding with a friend of mine,unfortunately her handbag containing all her documents,keys and phones was stolen. To cut a long story short, a lady who had ever been through the same experience adviced us to urgently call all the banks she holds accounts with to stop any transactions. We called the banks and they greatly assisted. It is then that another lady reminded us that we also needed to call safaricom to stop any mpesa transactions too. My friend remembered she had KShs 48,000 on mpesa which she had received to pay for her nephew college fees. Thats when we realized that we needed to urgently call Safaricom, I tried calling for as long as i could until i finally got a customer care agent on the line. I handed my friend the phone to speak to the agent so as to give > any details that would be required and i wouldnt know,but from here,PLEASE PAY ATTENTION. My friend identified herself and went on to explain that her bag had been stolen containing her phones and gave her number requesting if it could be blocked. What caught my attention to the call is when my friend responded," What has my mpesa balance got to do with my request to block my number", but again my friend went ahead to reveal the amount and give her ID number which she was asked for on realizing maybe the agent just wanted to be sure the money was still there. Thats when the agent said " Oh no,the money is much much less, " Again my friend in anger asked,"what is much much less yet you can see the amount on the screen?" the agent went ahead to say that KShs 40,000 had been transfered one hour ago to another number,my friend quckly jumped at that now certain the number would lead us to the thief,the agent quickly changed and said " No you directly > withdrew from an mpesa agent,to which again my friend asked for the details knowing atleast we would follow a trail and see if the bag was dropped somewhere along the way, the agent then said she couldnt reveal any details until we reported to the police and an investigating officer allocated to that case,she concluded by asking where we were to which my friend responded Kiambu and she adviced that we needed to get my friend's mpesa statement to get the details and the nearest customer care from where we were according to her is Nakumatt Mega. That is when i smelt a big fat rat and questions started running through my mind. 1. Which thief however intelligent would be able to guess a pin in a record 30 minutes and get it right and despite being a thief withdraw KShs 40,000 and leave KShs 8000? 2. Why would the Safaricom customer care agent claim it to be a transfer then all of a sudden claim its a withdrawal from an agent when asked about the number > yet those are two transactions with very different codes? 3. Why would anyone in her proffesional capacity refer to an amount as much much less yet if you recall from any calls you may have had with an agent they directly tell you what your balance is? 4. Why would an agent be quick to want to know what your mpesa balance is yet your interest is to have the line blocked? 5. Is Nakumatt Mega the nearest Safaricom Customer Care Office or was someone trying to buy time? 6. As claimed when the call began,i believe that this call was recorded,over to you Bob Collymore, this is one call that needs to be replayed and audited. Finally,this led me to a conclusion with a phrase i tell everyone," Everything happens for a good reason,you may not see it now but one day you will. If my friend's bag was stolen for Kenyans to finally know the truth about what is happening yet we are made to believe its a sequence of events, she confidently says she will have played > her role in society. DEAR ONES, LETS BREAK THE SILENCE AND START ASKING QUESTIONS This incident reminded me of something that happened to me last year, i didnt have money on mpesa and requested a friend who had KShs 20,000 on his to send someone,he erroneously put in a wrong number and the money went to someone else,when we called Safaricom,we were told that the person had already transfered KShs 5000 to another number but they had managed to reverse KShs 15000 and we would get it back in 2days, a few minutes later the same agent called claiming that the KShs 15000 had also been withdrawn, how i wish i had asked questions then because i would have saved so many other people,the more i talk, the more i realize so many people have gone through the same and its common with five digit amounts and what i wondered is, does the information we give in our desperation end up being someone elses fodder. We need answers urgently,safaricom. > > Kindly advice on the way forward. > Your's faithfully > Jane Kagiri > > > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> > https://lists.kictanet.or.ke/mailman/listinfo/kictanet > > Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/wambua%40cck.go.ke > > The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. > > KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> > https://lists.kictanet.or.ke/mailman/listinfo/kictanet > > Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/memakunat%40yahoo.com > > The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. > > KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. > > >

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FW: What is happening at Safaricom,MPESA.
by Jane Kagiri 31 Jul '13

31 Jul '13

Good morning all,I BELIEVE THIS IS A MUST READ BECAUSE KENYANS MUST START SPEAKING OUT AND WE MUST GET ANSWERS WE URGENTLY NEED FROM SAFARICOM. Here goes my story. Yesterday we were at a wedding with a friend of mine,unfortunately her handbag containing all her documents,keys and phones was stolen. To cut a long story short, a lady who had ever been through the same experience adviced us to urgently call all the banks she holds accounts with to stop any transactions. We called the banks and they greatly assisted. It is then that another lady reminded us that we also needed to call safaricom to stop any mpesa transactions too. My friend remembered she had KShs 48,000 on mpesa which she had received to pay for her nephew college fees. Thats when we realized that we needed to urgently call Safaricom, I tried calling for as long as i could until i finally got a customer care agent on the line. I handed my friend the phone to speak to the agent so as to give any details that would be required and i wouldnt know,but from here,PLEASE PAY ATTENTION. My friend identified herself and went on to explain that her bag had been stolen containing her phones and gave her number requesting if it could be blocked. What caught my attention to the call is when my friend responded," What has my mpesa balance got to do with my request to block my number", but again my friend went ahead to reveal the amount and give her ID number which she was asked for on realizing maybe the agent just wanted to be sure the money was still there. Thats when the agent said " Oh no,the money is much much less, " Again my friend in anger asked,"what is much much less yet you can see the amount on the screen?" the agent went ahead to say that KShs 40,000 had been transfered one hour ago to another number,my friend quckly jumped at that now certain the number would lead us to the thief,the agent quickly changed and said " No you directly withdrew from an mpesa agent,to which again my friend asked for the details knowing atleast we would follow a trail and see if the bag was dropped somewhere along the way, the agent then said she couldnt reveal any details until we reported to the police and an investigating officer allocated to that case,she concluded by asking where we were to which my friend responded Kiambu and she adviced that we needed to get my friend's mpesa statement to get the details and the nearest customer care from where we were according to her is Nakumatt Mega. That is when i smelt a big fat rat and questions started running through my mind. 1. Which thief however intelligent would be able to guess a pin in a record 30 minutes and get it right and despite being a thief withdraw KShs 40,000 and leave KShs 8000? 2. Why would the Safaricom customer care agent claim it to be a transfer then all of a sudden claim its a withdrawal from an agent when asked about the number yet those are two transactions with very different codes? 3. Why would anyone in her proffesional capacity refer to an amount as much much less yet if you recall from any calls you may have had with an agent they directly tell you what your balance is? 4. Why would an agent be quick to want to know what your mpesa balance is yet your interest is to have the line blocked? 5. Is Nakumatt Mega the nearest Safaricom Customer Care Office or was someone trying to buy time? 6. As claimed when the call began,i believe that this call was recorded,over to you Bob Collymore, this is one call that needs to be replayed and audited. Finally,this led me to a conclusion with a phrase i tell everyone," Everything happens for a good reason,you may not see it now but one day you will. If my friend's bag was stolen for Kenyans to finally know the truth about what is happening yet we are made to believe its a sequence of events, she confidently says she will have played her role in society. DEAR ONES, LETS BREAK THE SILENCE AND START ASKING QUESTIONS This incident reminded me of something that happened to me last year, i didnt have money on mpesa and requested a friend who had KShs 20,000 on his to send someone,he erroneously put in a wrong number and the money went to someone else,when we called Safaricom,we were told that the person had already transfered KShs 5000 to another number but they had managed to reverse KShs 15000 and we would get it back in 2days, a few minutes later the same agent called claiming that the KShs 15000 had also been withdrawn, how i wish i had asked questions then because i would have saved so many other people,the more i talk, the more i realize so many people have gone through the same and its common with five digit amounts and what i wondered is, does the information we give in our desperation end up being someone elses fodder. We need answers urgently,safaricom. Kindly advice on the way forward. Your's faithfully Jane Kagiri

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Re: [kictanet] kictanet Digest, Vol 74, Issue 151
by kagirijane＠yahoo.com 31 Jul '13

31 Jul '13

Thanks Muraya, I appreciate your sharing the reality as it is because time has come when theory and basic facts no longer work. Fortunately in our cases Safaricom and the police have taken it up and it's under investigation. Jane Kagiri Sent from my iPad On Jul 31, 25 Heisei, at 10:45, kictanet-request(a)lists.kictanet.or.ke wrote: > Send kictanet mailing list submissions to > kictanet(a)lists.kictanet.or.ke > > To subscribe or unsubscribe via the World Wide Web, visit > https://lists.kictanet.or.ke/mailman/listinfo/kictanet > or, via email, send a message with subject or body 'help' to > kictanet-request(a)lists.kictanet.or.ke > > You can reach the person managing the list at > kictanet-owner(a)lists.kictanet.or.ke > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of kictanet digest..." > > > Today's Topics: > > 1. Re: FW: What is happening at Safaricom,MPESA. (S.M. Muraya) > 2. Re: CCK to renew Safaricom's licence (Ali Hussein) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Wed, 31 Jul 2013 10:25:24 +0300 > From: "S.M. Muraya" <murigi.muraya(a)gmail.com> > To: Kivuva <Kivuva(a)transworldafrica.com> > Cc: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke> > Subject: Re: [kictanet] FW: What is happening at Safaricom,MPESA. > Message-ID: > <CAE3a0EkqutXtFoWR0r2kaua9Nk1UNwikAkd60JU=Znsb3zS_SQ(a)mail.gmail.com> > Content-Type: text/plain; charset="iso-8859-1" > > In 2011 some CID told me it is easier to "ask" or "pay" telco employees for > help. In other words official channels did not work for Kenyans who do not > have friends (or finances) for the police & telco employees. > > My phone was stolen and a line from a rival telco inserted (as some Google > service revealed). > > Customer "care" in both telcos told me to go back to the police for help > (even after showing them the Police Abstract). > > Note, the phone was stolen at a premises, 50 metres from the police station > where I reported the case to the CID. > > 2 years later no help from any party. > On Jul 31, 2013 8:26 AM, "Kivuva" <Kivuva(a)transworldafrica.com> wrote: > >> My unsolicited advice! >> >> Take your MPESA statement with the disputed transactions to police, >> and get an abstract. I believe all phone numbers in Kenya are >> registered, and your statement will show who the money was transfered >> to. This must be the simplest of criminal cases to handle. Same thing >> if you send money to a wrong number. >> >> >> NB: Assuming the sim registrant did not use identity theft. its very >> simple to beat the system with the hundreds of national identity cards >> that litter the city. >> >> So long >> >> -- >> ______________________ >> Mwendwa Kivuva >> twitter.com/lordmwesh >> kenya.or.ke | The Kenya we know >> >> _______________________________________________ >> kictanet mailing list >> kictanet(a)lists.kictanet.or.ke >> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >> >> Unsubscribe or change your options at >> https://lists.kictanet.or.ke/mailman/options/kictanet/murigi.muraya%40gmail… >> >> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform >> for people and institutions interested and involved in ICT policy and >> regulation. The network aims to act as a catalyst for reform in the ICT >> sector in support of the national aim of ICT enabled growth and development. >> >> KICTANetiquette : Adhere to the same standards of acceptable behaviors >> online that you follow in real life: respect people's times and bandwidth, >> share knowledge, don't flame or abuse or personalize, respect privacy, do >> not spam, do not market your wares or qualifications. >> >

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Re: [kictanet] kictanet Digest, Vol 74, Issue 151
by kagirijane＠yahoo.com 31 Jul '13

31 Jul '13

Thanks Mwendwa Safaricom as well as the police have taken up the matter and it's under investigation. Jane Kagiri Sent from my iPad On Jul 31, 25 Heisei, at 10:45, kictanet-request(a)lists.kictanet.or.ke wrote: > Send kictanet mailing list submissions to > kictanet(a)lists.kictanet.or.ke > > To subscribe or unsubscribe via the World Wide Web, visit > https://lists.kictanet.or.ke/mailman/listinfo/kictanet > or, via email, send a message with subject or body 'help' to > kictanet-request(a)lists.kictanet.or.ke > > You can reach the person managing the list at > kictanet-owner(a)lists.kictanet.or.ke > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of kictanet digest..." > > > Today's Topics: > > 1. Re: FW: What is happening at Safaricom,MPESA. (S.M. Muraya) > 2. Re: CCK to renew Safaricom's licence (Ali Hussein) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Wed, 31 Jul 2013 10:25:24 +0300 > From: "S.M. Muraya" <murigi.muraya(a)gmail.com> > To: Kivuva <Kivuva(a)transworldafrica.com> > Cc: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke> > Subject: Re: [kictanet] FW: What is happening at Safaricom,MPESA. > Message-ID: > <CAE3a0EkqutXtFoWR0r2kaua9Nk1UNwikAkd60JU=Znsb3zS_SQ(a)mail.gmail.com> > Content-Type: text/plain; charset="iso-8859-1" > > In 2011 some CID told me it is easier to "ask" or "pay" telco employees for > help. In other words official channels did not work for Kenyans who do not > have friends (or finances) for the police & telco employees. > > My phone was stolen and a line from a rival telco inserted (as some Google > service revealed). > > Customer "care" in both telcos told me to go back to the police for help > (even after showing them the Police Abstract). > > Note, the phone was stolen at a premises, 50 metres from the police station > where I reported the case to the CID. > > 2 years later no help from any party. > On Jul 31, 2013 8:26 AM, "Kivuva" <Kivuva(a)transworldafrica.com> wrote: > >> My unsolicited advice! >> >> Take your MPESA statement with the disputed transactions to police, >> and get an abstract. I believe all phone numbers in Kenya are >> registered, and your statement will show who the money was transfered >> to. This must be the simplest of criminal cases to handle. Same thing >> if you send money to a wrong number. >> >> >> NB: Assuming the sim registrant did not use identity theft. its very >> simple to beat the system with the hundreds of national identity cards >> that litter the city. >> >> So long >> >> -- >> ______________________ >> Mwendwa Kivuva >> twitter.com/lordmwesh >> kenya.or.ke | The Kenya we know >> >> _______________________________________________ >> kictanet mailing list >> kictanet(a)lists.kictanet.or.ke >> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >> >> Unsubscribe or change your options at >> https://lists.kictanet.or.ke/mailman/options/kictanet/murigi.muraya%40gmail… >> >> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform >> for people and institutions interested and involved in ICT policy and >> regulation. The network aims to act as a catalyst for reform in the ICT >> sector in support of the national aim of ICT enabled growth and development. >> >> KICTANetiquette : Adhere to the same standards of acceptable behaviors >> online that you follow in real life: respect people's times and bandwidth, >> share knowledge, don't flame or abuse or personalize, respect privacy, do >> not spam, do not market your wares or qualifications. >> >

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Death of the Internet?
by Brian Munyao Longwe 31 Jul '13

31 Jul '13

Dear all, A phrase in this article boldly states "the issue of internet governance is about to become very difficult.Given what we now know about how the US and its satraps have been abusing their privileged position in the global infrastructure, the idea that the western powers can be allowed to continue to control it has become untenable." Food for thought..... http://www.guardian.co.uk/technology/2013/jul/28/edward-snowden-death-of-in… -------------------------------------------------------------------- Repeat after me: Edward Snowden<http://www.guardian.co.uk/world/edward-snowden> is not the story. The story is what he has revealed about the hidden wiring of our networked world. This insight seems to have escaped most of the world's mainstream media, for reasons that escape me but would not have surprised Evelyn Waugh, whose contempt for journalists<http://en.wikipedia.org/wiki/Scoop_%28novel%29> was one of his few endearing characteristics. The obvious explanations are: incorrigible ignorance; the imperative to personalise stories; or gullibility in swallowing US government spin, which brands Snowden as a spy rather than a whistleblower. In a way, it doesn't matter why the media lost the scent. What matters is that they did. So as a public service, let us summarise what Snowden has achieved<http://www.nytimes.com/2013/06/28/opinion/global/the-service-of-snowden.htm…> thus far. Without him, we would not know how the National Security Agency (NSA<http://www.guardian.co.uk/world/nsa>) had been able to access the emails, Facebook accounts and videos of citizens across the world; or how it had secretly acquired the phone records of millions of Americans; or how, through a secret court, it has been able to bend nine US internet<http://www.guardian.co.uk/technology/internet> companies to its demands for access to their users' data. Similarly, without Snowden, we would not be debating whether the US government should have turned surveillance into a huge, privatised business, offering data-mining contracts to private contractors such asBooz Allen Hamilton<http://www.guardian.co.uk/commentisfree/2013/jun/14/edward-snowden-investig…> and, in the process, high-level security clearance to thousands of people who shouldn't have it. Nor would there be – finally – a serious debate between Europe (excluding the UK, which in these matters is just an overseas franchise of the US) and the United States about where the proper balance between freedom and security lies. These are pretty significant outcomes and they're just the first-order consequences of Snowden's activities. As far as most of our mass media are concerned, though, they have gone largely unremarked. Instead, we have been fed a constant stream of journalistic pap – speculation about Snowden's travel plans, asylum requests, state of mind, physical appearance, etc. The "human interest" angle has trumped the real story, which is what the NSA revelations tell us about how our networked world actually works and the direction in which it is heading. As an antidote, here are some of the things we should be thinking about as a result of what we have learned so far. The first is that the days of the internet as a truly global network are numbered. It was always a possibility that the system would eventually be Balkanised, ie divided into a number of geographical or jurisdiction-determined subnets as societies such as China, Russia, Iran and other Islamic states decided that they needed to control how their citizens communicated. Now, Balkanisation is a certainty. Second, the issue of internet governance is about to become *very*contentious. Given what we now know about how the US and its satraps have been abusing their privileged position in the global infrastructure, the idea that the western powers can be allowed to continue to control it has become untenable. Third, as Evgeny Morozov has pointed out<http://www.faz.net/aktuell/feuilleton/debatten/ueberwachung/information-con…>, the Obama administration's "internet freedom agenda" has been exposed as patronising cant. "Today," he writes, "the rhetoric of the 'internet freedom agenda' looks as trustworthy as George Bush's 'freedom agenda' after Abu Ghraib." That's all at nation-state level. But the Snowden revelations also have implications for you and me. They tell us, for example, that no US-based internet company can be trusted to protect our privacy <http://www.guardian.co.uk/world/privacy> or data. The fact is that Google, Facebook, Yahoo, Amazon, Apple and Microsoft are all integral components of the US cyber-surveillance system. Nothing, but nothing, that is stored in their "cloud" services can be guaranteed to be safe from surveillance or from illicit downloading by employees of the consultancies employed by the NSA. That means that if you're thinking of outsourcing your troublesome IT operations to, say, Google or Microsoft, then think again. And if you think that that sounds like the paranoid fantasising of a newspaper columnist, then consider what Neelie Kroes, vice-president of the European Commission, had to say on the matter recently<http://europa.eu/rapid/press-release_MEMO-13-654_en.htm>. "If businesses or governments think they might be spied on," she said, "they will have less reason to trust the cloud, and it will be cloud providers who ultimately miss out. Why would you pay someone else to hold your commercial or other secrets, if you suspect or know they are being shared against your wishes? Front or back door – it doesn't matter – any smart person doesn't want the information shared at all. Customers will act rationally and providers will miss out on a great opportunity." Spot on. So when your chief information officer proposes to use the Amazon or Google cloud as a data-store for your company's confidential documents, tell him where to file the proposal. In the shredder

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Number of mobile subscribers dips sligtly in the qurter ending March 2013
by Wambua, Christopher 31 Jul '13

31 Jul '13

Listers, This may be of interest to you [P R E S S R E L E A S E][cid:image007.jpg@01CE8DC3.B9F6EE30] 1st August 2013 News/Business Editor, Number of mobile subscribers dips slightly in the quarter ending March 2013 The number of mobile subscribers in the country dipped from 30.7 million to 29.8 million between January and March this year. According to the Communications Commission of Kenya (CCK) quarterly Sector Statistics Report for January to March 2013, the decline was mainly attributed to the de-activation of 2.4million unregistered SIM cards during the quarter. The decrease in mobile subscription resulted in a decline in mobile penetration from 78% in the previous quarter to 75.8% in the period under review. Similarly, the total mobile traffic declined by 1.2 per cent to stand at 7.2billion minutes down from 7.3billion recorded in the previous quarter. Uptake of mobile money expanded with subscriptions increasing by 10.1 per cent to reach 23.2million. This growth is attributed to the convenience as well as the value-added services of facilitating payments for goods and services. The number of mobile money transfer agents rose to 74,216 up from 62,300 reported in the previous quarter creating at least 11,916 additional direct jobs in mobile money transfer service during the third quarter. During the same period, the internet/data market grew to reach 9.6million subscriptions. Mobile data/internet subscriptions continued to dominate the market contributing 99% of the total subscriptions. During the quarter, the number of active registered domain names increased by 3.1% to reach 25,764 from 24,983 recorded in the previous quarter. Broadband subscriptions grew by 17.5% to reach 1.17million while international internet bandwidth available in the country increased to 921,319 Mbps. The implementation of the National Broadband Strategy launched recently is expected to accelerate the uptake of broadband in the country. CCK continued to ensure plurality and diversity in the broadcasting industry by issuing temporary authorisation to 10 new TV stations to provide content on the digital platform, bringing the total number of entities issued with temporary authorisation to 84. The total number of FM radio stations stood at 102 while that of existing analogue TV channels which had activated their TV signal on the digital broadcasting platform stood at 13 at end of the third quarter. In the postal and courier industry, eight courier operators were licensed during the quarter but the number of postal outlets declined by 1.9% to reach 622 outlets from 634 in the previous quarter. For more details, see the full sector quarterly report at http://www.cck.go.ke/resc/downloads/Sector_Statistics_Report_for_3rd_Quarte… Wambua

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Re: [kictanet] CCK to renew Safaricom's licence
by Wambua, Christopher 30 Jul '13

30 Jul '13

Mark, The Airtel licence is due for renewal in February. 2015. Apologies for the inadvertent error. Sent from my BlackBerry 10 smartphone. From: Mark Okuttah Sent: Tuesday, 30 July 2013 10:15 PM To: Wambua, Christopher Cc: Consumer and Public Affairs; KICTAnet ICT Policy Discussions Subject: RE: [kictanet] CCK to renew Safaricom's licence Wambua, Just wondering if Airtel renewal falls on February 2014 and Safaricom June 2014 how come during the press event there was no mention of Airtel license was and from your response it even comes much earlier than Safaricom? Okuttah. From: kictanet [mailto:kictanet-bounces+mokuttah=ke.nationmedia.com@lists.kictanet.or.ke] On Behalf Of Wambua, Christopher Sent: Tuesday, July 30, 2013 8:07 AM To: Mark Okuttah Cc: Consumer and Public Affairs; KICTAnet ICT Policy Discussions Subject: Re: [kictanet] CCK to renew Safaricom's licence Importance: High Ali, I missed it, and thanks for the reminder. As you may appreciate, I have no competence to speak on behalf of the National Treasury. However, my assumption is that that the money goes to big kitty. This may not necessarily be bad for the sector as the same money could be used to develop infrastructure i.e. roads, electricity etc. which are crucial for deployment of ICT infrastructure. Infrastructure is also important in supporting productive activities without which consumption of ICT services would be a challenge. The renewal of Airtel is due in February 2014, Essar in 2018, and Orange in December 2022. It is not expected that shareholders would fail to pay as they have many options of raising the money. If they fail to meet the renewal requirements, the Commission would consider a number of options including auctioning the spectrum. In respect to the Fund, the Commission is currently consolidating licensee comments/input on the USF framework. The framework is meant to inform the public and all stakeholders about the key aspects, considerations, and principles that the Commission shall uphold in administering the Fund (the framework is available at http://www.cck.go.ke/links/consultations/current_consultations/USF-Framewor…) . Once this exercise is completed, the Commission shall embark on the process of invoicing licensees for the levy with a view to bringing the Fund into operation. Best regards, Christopher Wambua Manager – Communications Consumer and Public Affairs Department Communications Commission of Kenya P.O. Box 14448 NAIROBI 00800 Tel: +254 20 4242209 info(a)cck.go.ke<mailto:info@cck.go.ke> www.cck.go.ke<http://www.cck.go.ke> From: Ali Hussein [mailto:ali@hussein.me.ke] Sent: Tuesday, July 30, 2013 3:52 AM To: Wambua, Christopher Cc: Consumer and Public Affairs; KICTAnet ICT Policy Discussions Subject: Re: [kictanet] CCK to renew Safaricom's licence Bwana Wambua I'm assuming you missed this:- Wambua Thanks for sharing. That's quite abit of change there! :) may I ask a few questions? 1. How does the exchequer spend this money? Is this plowed back into the sector or does it go into the big kitty and used up among the other monies in the treasury? 2. When are the other telcos licenses coming up for renewal? I'm asking this as I feel its pertinent and linked to the continued vibrancy and competitiveness in the sector. I'm very curious whether the other Telcos - Orange, Yu and Airtel have the local balance sheets to afford this new fee unless their mother companies bail them out. The case of Orange is obvious. They are already asking Telcom France and the Kenyan Government to pump in several billion shillings in a rescue package. So my question is this:- When these licenses come up for renewal and these companies fail to pay up what's the plan? Will we yank their licenses? 3. Lastly Wambua, I have asked this question severally. Where are we at on the issue of the Universal Access Fund? Based on the presentation by Madame Susan Mochache-Wekesa it is very obvious that the country requires to double up on the rollout of the NOFBI to ensure universal broadband access. We know that the members are now in place and its been several months. Can we have a status report on the activities so far and their 5 year Strategic Plan? Ali Hussein CEO | 3mice interactive media Ltd Principal | Telemedia Africa Ltd +254 713 601113/ 0770 906375 "The future belongs to him who knows how to wait." - Russian Proverb Sent from my iPad On Jul 29, 2013, at 5:38 PM, "Wambua, Christopher" <Wambua(a)cck.go.ke<mailto:Wambua@cck.go.ke>> wrote: Edith/Listers One of the responsibilities of CCK is to protect the interests of consumers, including against poor quality of service. To this end, CCK independently monitors the QoS on annual basis to determine whether licensees meet the minimum set parameters or standards. Each year, we publish the performance of the four mobile operators in respect to QoS to empower consumers make informed choices in the market. We also levy penalties on non-compliant licensees (i.e. those that do not meet the set standards). The penalties stipulated in the Kenya Information and Communications Act, CAP 411A of Kshs500,000, are however too low and do not serve as an adequate deterrent. To address this, the penalties have been enhanced in the proposed Kenya Information and Communications (Amendment) Bill. CCK is also enhancing its monitoring capabilities to be able to process and publish the performance results more frequently for public information and as a way of encouraging service providers to provide quality services. The monitoring results also assist licensees to identify areas of non-compliance for purposes of improvement. Arising from our concern over QoS performance, CCK has requested non-compliant licensees to submit action plans on how they intend to improve on QoS. Let me also add that QoS is a major consideration in the renewal of licences for the mobile operators and other service providers. The renewal of the Safaricom licence is due in June 2014. CCK is looking forward to enhancing the licence conditions in respect to QoS to make ensure that consumers get value for their money. Best regards, Christopher Wambua Manager – Communications Consumer and Public Affairs Department Communications Commission of Kenya P.O. Box 14448 NAIROBI 00800 Tel: +254 20 4242209 info(a)cck.go.ke<mailto:info@cck.go.ke> www.cck.go.ke<http://www.cck.go.ke> From: Edith Adera [mailto:eadera@idrc.ca] Sent: Monday, July 29, 2013 4:43 PM To: Wambua, Christopher Cc: Consumer and Public Affairs; KICTAnet ICT Policy Discussions Subject: RE: [kictanet] CCK to renew Safaricom's licence Dear Wambua, Thanks for bringing this issue to our attention. Actually, 2 weeks ago an email I had composed for the list got deleted before I could deliver it…then I got swamped! The email was about the “poor quality of service” from Safaricom – too many dropped calls, uncompleted calls, undelivered sms”, hanging sms” etc. and asking the BIG QUESTION: “WHAT IS CCK DOING ABOUT THIS UNACCEPTABLY LOW QUALITY OF SERVICE?” I see you have suggested that renewal of license is subject to “ …..meeting set minimum quality of service standards by June 2014.” Why by June 2014? We want good service NOW! Can CCK address this now and get back to us telling us what will be done now and NOT June 2014? Concerned Edith From: kictanet [mailto:kictanet-bounces+eadera=idrc.ca@lists.kictanet.or.ke]<mailto:[mailto:kictanet-bounces+eadera=idrc.ca@lists.kictanet.or.ke]> On Behalf Of Wambua, Christopher Sent: July 26, 2013 4:48 PM To: Edith Adera Cc: Consumer and Public Affairs; KICTAnet ICT Policy Discussions Subject: [kictanet] CCK to renew Safaricom's licence Importance: High Listers, CCK to renew Safaricom’s licence Kenya’s largest mobile operator – Safaricom – will pay Kshs2.36billion (US$27million) for renewal of its operating licence for a further term of 10 years. CCK today announced that the renewal of Safaricom’s licence would depend on the operator paying the renewal fee upfront and meeting the set minimum quality of service standards by June 2014. Safaricom’s initial licence term of 15 years is set to expire on 30th June 2014 but has a provision for a possible renewal for a further term of 10 years. Addressing the media at the CCK offices, CCK Director General Mr. Francis Wangusi said the renewed Safaricom licence would come with a set of new licence terms and conditions negotiated between the regulator and the mobile operator. The licence renewal fee of US$27 million is based on the bid price offered for the third GSM mobile licence by the latest entrant to the mobile telecoms market in Kenya -Econet Wireless Kenya Ltd (now Essar Telecom Kenya Ltd). The Director General said that whereas Safaricom has significantly contributed to the economy, developed innovative products and services and met most its licence obligations, the mobile operator needs to up its game in regard to meeting the set quality of service standards. ‘‘We have considered the fact that whereas Safaricom has met most of its licence obligations, its continued failure to meet the set Quality of Service standards remains a concern that needs to be addressed,’’ said Mr. Wangusi. Mr. Wangusi further said the three other mobile operators would pay the same amount for renewal of their licences for a further term of 10 year to ensure parity and a level playing ground for all service providers in the sector. At the sametime, the Director General said the spectrum assigned to the four mobile operators will be subjected to an auction after the expiry of the 10-year renewal term. , The full statement of the Director General is available on the CCK website at http://www.cck.go.ke/news/speeches/2013/Press_statement__Safaricom_licence.… Wambua _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. DISCLAIMER: The information contained in or accompanying this e-mail is intended for the use of the stated recipient only. It may contain confidential, proprietary or legally privileged information. No confidentiality or privilege is waived or lost by any mistransmission. If you receive this message in error, please immediately delete it and all copies of it from your system, destroy any hard copies of it and notify the sender. You must not, directly or indirectly, use, disclose, distribute, print, or copy any part of this message if you are not the intended recipient. 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Death of the Silicon Savannah
by robert yawe 29 Jul '13

29 Jul '13

Hi, Just came across an article about the move of data center locations to the cold arctic regions as a way to reduce on cooling costs and this got me wondering if we might need to rethink the location of the Silicon Savannah closer to the icy peaks of Mt. Kenya, we could have President Kibaki offer some spaces at his new home. http://www.computerweekly.com/news/2240186066/Facebooks-newest-Arctic-datac… Regards Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696

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Kenya IT Week
by Alvin Morogo 29 Jul '13

29 Jul '13

[image: Kinetic Banner]<http://fs2.majesticinteractive.co.za/track.php?link_id=0ac4c908825d8216&cid…> [image: Facebook]<http://fs2.majesticinteractive.co.za/track.php?link_id=49d45e494af1f310&cid…> [image: Linked-In]<http://fs2.majesticinteractive.co.za/track.php?link_id=4c2fc312c6d22407&cid…> [image: Twitter]<http://fs2.majesticinteractive.co.za/track.php?link_id=ae4e75c8bf6c1123&cid…> [image: Kinetic Brand ID]<http://fs2.majesticinteractive.co.za/track.php?link_id=0ac4c908825d8216&cid…> www.kineticevents.net<http://fs2.majesticinteractive.co.za/track.php?link_id=0ac4c908825d8216&cid…> Platforms Designed for Business Hi Team I hope you are well, just a quick update. Kenya IT Week has confirmed Louis Kaptich<http://fs2.majesticinteractive.co.za/track.php?link_id=5f3470309a97da47&cid…>, the Co-Owner and COO ofpropertyzout.com. He will present a Keynote at the IT Leaders East Africa portion of the Kenya IT Week. Register now to secure your seat at Kenya IT Week or click here<http://fs2.majesticinteractive.co.za/bf.php?fid=3727> to get someone to contact you with more information. Remember that you can *attend both summits for only $500* (the cost for attending only one of the summits is $299). I look forward to hearing from you to confirm your registration. If you're definitely not going to be able to attend Kenya IT Week, click here<http://fs2.majesticinteractive.co.za/noint.php?id=8f2af73bf9252d02&jid=13973> to opt out of receiving more information. Kindest Regards, Shannon Mackrill http://www.eaosummit.com/ [image: Kinetic-Mailer-register-now-cta]<http://fs2.majesticinteractive.co.za/track.php?link_id=a01b8530866f3112&cid…> [image: Kinetic-Mailer-contact-cta]<http://fs2.majesticinteractive.co.za/v4/admin/redirect_forms.php?fid=3727&p…> [image: Kinetic-Mailer-refer-cta]<http://fs2.majesticinteractive.co.za/v4/admin/redirect_forms.php?fid=3721&p…> This e-mail has been sent to admin(a)kitosafrica.org from Kinetic Events using an email, sms, fax and web integration tool called Majestic<http://www.majesticway.net/>. Not only is your data kept behind a secure firewall facility, but your data will not be sold, rented or given away to any third party without your express permission. If you receive communication using Majestic that you feel breaches ethical marketing standards, you can lodge a formal complaint by clicking here <http://complaints.majesticinteractive.co.za/> and Majestic will investigate the matter. Click here<http://fs2.majesticinteractive.co.za/unsub.php?id=8f2af73bf9252d02&cid=19325> to unsubscribe from all future e-mails from Kinetic Events. Visit http://fs2.majesticinteractive.co.za/view.php?click=1&id=d18deef8eaa5a6b8 to view this e-mail online. -- *Alvin Morogo * Admin - Secretariat Kenya IT & Outsourcing Services Tel (Office): +254 20 2102455 Cell: +254 722 933 026 Twitter: @KippyAl www.kitosafrica.org

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