August 2012 - KICTANet

Re: [kictanet] Safaricom wako na MADHARAU!!
by robert yawe 02 Aug '12

02 Aug '12

Hi Washington, Thought I should share this vital information on Safaricom's "new" help desk system, tickets have a TTL for of 4 hours after which they are deemed resolved and closed or deleted. The expert who setup the parameter was likely laid off, promoted or was a consultant as all attempts to bring this issue to the attention of the organisation over the past 4 - 6 months has come to nought as the issue has kept falling pray to the TTL condition in the system. More recently I have noticed that the same issue is happening to any related email correspondence with Safaricom which has the additional twist of only allowing 3 responses to any particular item after which the entire thread is deleted. All the best in your endeavour to have Safaricom track down the errant setting so that they can get back to giving us the 2010 type support that we had become accustomed. Regards Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696 --- On Wed, 1/8/12, Odhiambo Washington <odhiambo(a)gmail.com> wrote: From: Odhiambo Washington <odhiambo(a)gmail.com> Subject: [kictanet] Safaricom wako na MADHARAU!! To: robertyawe(a)yahoo.co.uk Cc: "Kictanet" <kictanet(a)lists.kictanet.or.ke> Date: Wednesday, 1 August, 2012, 12:14 Imagine this: You have accumulated enough Bonga points to redeem some merchandise. You look at the revamped website and decide on one of the phones they have there. You go ahead and redeem. You get the password. You go to the shop to collect item. You are told Matrix was adjusted so what you redeemed is not applicable. You go back to your phone and redeem another item. You go to the shop to collect. The shop attendants tell you the item is OUT OF STOCK. You Tweet Safaricom on Twitter (inc Bob Collymore) to alert them of this anomaly. They acknowledge feeback. Three days down the line, no changes on the website. Merchandise still there, listed, thought out of stock! Is this not MADHARAU to Customers? Of what use is feedback which is trashed and not acted on - or better still, sat on? And look at the Merchandise Matrix - you need 40000 points to redeem a Samsung Galaxy Mini valued at 13k. 40000 points means you've spent a whole 400,000 on Safaricom. Doesn't make sense really. Some sane proportioning needs to be taken into account. And now because I am in rant mode - someone tell Safaricom to fix the issue with annoying call drops to their CS! -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler. -----Inline Attachment Follows----- _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/robertyawe%40yahoo.co… The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.

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Re: [kictanet] 2
by Rehanah Mohammed 01 Aug '12

01 Aug '12

Have a nice day friend! http://www.tepys.com.ar/asvvvxxx.php?tigmailID=2far6

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PesaPal Website
by Agosta Liko 01 Aug '12

01 Aug '12

Hi We have launched our new/updated website at www.pesapal.com You can visit to learn more about the platform etc etc You can also give us feedback ... Thanks Agosta Liko > PesaPal.COM >

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Re: [kictanet] kictanet Digest, Vol 62, Issue 137
by Gideon 01 Aug '12

01 Aug '12

BTW, your named is misspelled in yoour application: Mr. Gedion Rop Project Support Engineer (DCA) and I see that you are applying for .africa as a 'Standard" gTLD according to the public parts of your application. Hi McTim, "Because UniForum was apparently selected by the African Union Commission to apply on behalf of the African Community, so we believe that they should apply for a Community TLD in order for their supposed letter of appointment to be valid. If on the other hand, they failed to submit a community TLD application for .AFRICA, then it simply means that they have not lived up to the specious community support that they have received." In a nutshell, they did not receive support to apply for an African-community owned TLD, to end up applying for a standard gTLD. It is fraudulent in our estimation. BTW, McTim you have misspelled 'yoour' in your posting below ;) Gideon Rop, Message: 2 > Date: Mon, 30 Jul 2012 10:15:41 -0400 > From: McTim <dogwallah(a)gmail.com> > To: Gideon <gideonrop(a)gmail.com> > Cc: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke> > Subject: Re: [kictanet] Official response to the "facts" circulated by > Alice on behalf of DotConnectAfrica > Message-ID: > <CACAaNxhDKwQaZ50h4_G= > WOoajk7taf2mGea_w0-OHo6sfv6mqA(a)mail.gmail.com> > Content-Type: text/plain; charset=windows-1252 > > Hi, > > BTW, your named is misspelled in yoour application: > > Mr. Gedion Rop Project Support Engineer (DCA) > > and I see that you are applying for .africa as a 'Standard" gTLD > according to the public parts of your application. > > > -----------quote------------------ > > 18(a). Describe the mission/purpose of your proposed gTLD. > > DotAfrica is a ?Standard? gTLD: > > DotAfrica gTLD will be a standard, open, generic Top-Level Domain > (gTLD) that serves the diverse needs and purposes of the global > Internet community, but with special focus on promoting Internet use > in Africa. It will have no community restrictions in its registration > policies. > > DCA believes that DotAfrica does not qualify as a community-based > application for two main reasons: > > a) There is no clearly delineated, organized and pre-existing > community that is targeted by the DotAfrica gTLD. > b) It is difficult to clearly identify who are the ?members? of the > community, since a ?community-definition? of DotAfrica will restrict > its use and functionality. Since ?DotAfrica? does not necessarily > mean a TLD for ?Africans?, it is difficult to determine the persons or > entities that are considered to form the community, and the number of > people or entities that make up the community. > > It is for these reasons that we think that any community-based > application submitted for DotAfrica is merely to get a very important > generic word ? that refers to a geographic name ? as a gTLD string for > the ?purposes? of a community that is very difficult to define and > construct. > > ----end quote ------------------ > > > so why are you trying to assert that the uniforum application should > be a "community" application? > > > -- > Cheers, > > McTim > "A name indicates what we seek. An address indicates where it is. A > route indicates how we get there." Jon Postel > > > > ------------------------------ > > Message: 3 > Date: Mon, 30 Jul 2012 18:13:50 +0300 > From: Brian Munyao Longwe <blongwe(a)gmail.com> > To: McTim <dogwallah(a)gmail.com>, KICTAnet ICT Policy Discussions > <kictanet(a)lists.kictanet.or.ke> > Cc: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke> > Subject: Re: [kictanet] Official response to the "facts" circulated by > Alice on behalf of DotConnectAfrica > Message-ID: > <CAHSdPfaZEfBzNeMcpXL+ST= > zrwHQftyw6gncDO_mZREqyN17Sg(a)mail.gmail.com> > Content-Type: text/plain; charset="windows-1252" > > I'm beginning to experience e-fatigue with the seemingly constant > misdirection that is coming from DCA regarding their (seemingly flawed) > string application and misleading references to the AUC/Uniforum string > application... > > *Shaking my head and sighing deeply* > > Brian > > [image: logo] > *Brian Munyao Longwe* > | Mobile: 254715964281 > http://mashilingi.blogspot.com > <http://www.facebook.com/brianmunyao> > Facebook<http://www.facebook.com/brianmunyao> > <http://www.twitter.com/blongwe> Twitter <http://www.twitter.com/blongwe> > <http://ke.linkedin.com/pub/brian-munyao-longwe/0/32/254> > LinkedIn<http://ke.linkedin.com/pub/brian-munyao-longwe/0/32/254> > Contact me: [image: Skype] blongwe > Want a signature like mine? > < > http://r1.wisestamp.com/r/landing?promo=16&dest=http%3A%2F%2Fwww.wisestamp.… > > > Click > here.< > http://r1.wisestamp.com/r/landing?promo=16&dest=http%3A%2F%2Fwww.wisestamp.… > > > > > > On Mon, Jul 30, 2012 at 5:15 PM, McTim <dogwallah(a)gmail.com> wrote: > > > Hi, > > > > BTW, your named is misspelled in yoour application: > > > > Mr. Gedion Rop Project Support Engineer (DCA) > > > > and I see that you are applying for .africa as a 'Standard" gTLD > > according to the public parts of your application. > > > > > > -----------quote------------------ > > > > 18(a). Describe the mission/purpose of your proposed gTLD. > > > > DotAfrica is a ?Standard? gTLD: > > > > DotAfrica gTLD will be a standard, open, generic Top-Level Domain > > (gTLD) that serves the diverse needs and purposes of the global > > Internet community, but with special focus on promoting Internet use > > in Africa. It will have no community restrictions in its registration > > policies. > > > > DCA believes that DotAfrica does not qualify as a community-based > > application for two main reasons: > > > > a) There is no clearly delineated, organized and pre-existing > > community that is targeted by the DotAfrica gTLD. > > b) It is difficult to clearly identify who are the ?members? of the > > community, since a ?community-definition? of DotAfrica will restrict > > its use and functionality. Since ?DotAfrica? does not necessarily > > mean a TLD for ?Africans?, it is difficult to determine the persons or > > entities that are considered to form the community, and the number of > > people or entities that make up the community. > > > > It is for these reasons that we think that any community-based > > application submitted for DotAfrica is merely to get a very important > > generic word ? that refers to a geographic name ? as a gTLD string for > > the ?purposes? of a community that is very difficult to define and > > construct. > > > > ----end quote ------------------ > > > > > > so why are you trying to assert that the uniforum application should > > be a "community" application? > > > > > > -- > > Cheers, > > > > McTim > > "A name indicates what we seek. An address indicates where it is. A > > route indicates how we get there." Jon Postel > > > > _______________________________________________ > > kictanet mailing list > > kictanet(a)lists.kictanet.or.ke > > https://lists.kictanet.or.ke/mailman/listinfo/kictanet > > > > Unsubscribe or change your options at > > > https://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com > > > > The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform > > for people and institutions interested and involved in ICT policy and > > regulation. The network aims to act as a catalyst for reform in the ICT > > sector in support of the national aim of ICT enabled growth and > development. > > > > KICTANetiquette : Adhere to the same standards of acceptable behaviors > > online that you follow in real life: respect people's times and > bandwidth, > > share knowledge, don't flame or abuse or personalize, respect privacy, do > > not spam, do not market your wares or qualifications. > > >

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Safaricom wako na MADHARAU!!
by Odhiambo Washington 01 Aug '12

01 Aug '12

Imagine this: You have accumulated enough Bonga points to redeem some merchandise. You look at the revamped website and decide on one of the phones they have there. You go ahead and redeem. You get the password. You go to the shop to collect item. You are told Matrix was adjusted so what you redeemed is not applicable. You go back to your phone and redeem another item. You go to the shop to collect. The shop attendants tell you the item is OUT OF STOCK. You Tweet Safaricom on Twitter (inc Bob Collymore) to alert them of this anomaly. They acknowledge feeback. Three days down the line, no changes on the website. Merchandise still there, listed, thought out of stock! Is this not MADHARAU to Customers? Of what use is feedback which is trashed and not acted on - or better still, sat on? And look at the Merchandise Matrix - you need 40000 points to redeem a Samsung Galaxy Mini valued at 13k. 40000 points means you've spent a whole 400,000 on Safaricom. Doesn't make sense really. Some sane proportioning needs to be taken into account. And now because I am in rant mode - someone tell Safaricom to fix the issue with annoying call drops to their CS! -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler.

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