February 2011 - KICTANet

GOK Contact Centre
by robert yawe 22 Feb '11

22 Feb '11

Hi, It was encouraging to see that the Ministry of Information have followed the Prime Minister's offices direction and implemented an ISDN number. This is a direction in the right direction and we are forward to a maintained momentum. None the less I would to clarify to the ministry, based on their advertisement in the press, that Telkom Kenya's main exchanges went digital over 10 years ago and that the POTS numbers that the Ministry had were already digital. ISDN has also been in existing for an equally long period the deference is that unlike POTS ISDN can offer multiple voice channels 2 for BRI and 30 for PRI all over either 1 or 2 pairs of copper. There is a common misconception that ISDN is synonymous with VoIP telephony, this is far from the truth, from the CISCO IP phone heads in the advert would indicate that the ministry has the same misconception. Being the ministry responsible for information and technology this is very concerning. What is required in the government is a change in attitude in how they deal with their clients, you and me, which to me is not a technology issue. The issue was the single phone line that was connected to the PBX and never picked or even if it was we never got assisted, adding 29 more concurrent calls to the same receptionist will not improve service delivery, if anything, it will most likely reduce. In addition the provision of direct internal dialing (DID) within the ministry will increase personalization of interactions with the ministry staff so it is my hope that the implementation of the ISDN service is a conclusion to a defined problem and solution. We know hope that the same pilot number will be used across the various ministries as prelude towards a consolidated contact center. I definitely will not be holding my breath on this issue as the prime minister's office number is different from that of the Ministry of Information which indicates that the silos are not moving even though we have a coordination minister aka prime minister. Its a step forward and it would be wrong for me not to give credit where it is due. Regards Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696

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GOK Contact Centre
by robert yawe 22 Feb '11

22 Feb '11

Hi, It was encouraging to see that the Ministry of Information have followed the Prime Minister's offices direction and implemented an ISDN number. This is a direction in the right direction and we are forward to a maintained momentum. None the less I would to clarify to the ministry, based on their advertisement in the press, that Telkom Kenya's main exchanges went digital over 10 years ago and that the POTS numbers that the Ministry had were already digital. ISDN has also been in existing for an equally long period the deference is that unlike POTS ISDN can offer multiple voice channels 2 for BRI and 30 for PRI all over either 1 or 2 pairs of copper. There is a common misconception that ISDN is synonymous with IP telephony, this is far from the truth, from the CISCO IP phone heads in the advert would indicate that the ministry has the same misconception. Being the ministry responsible for information and technology this is very concerning. What is required in the government is a change in attitude in how they deal with their clients, you and me, which to me is not a technology issue. The issue was the single phone line that was connected to the PBX and never picked or even if it was we never got assisted, adding 29 more concurrent calls to the same receptionist will not improve service delivery, if anything, it will most likely reduce. In addition the provision of direct internal dialing (DID) within the ministry will increase personalization of interactions with the Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696

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Fwd:ISOC Community Grants Programme now open!
by Michuki Mwangi 21 Feb '11

21 Feb '11

-------- Original Message -------- Subject: [Chapter-delegates] ISOC Community Grants Programme now open! Date: Mon, 21 Feb 2011 06:59:57 -0500 From: Connie Kendig <kendig(a)isoc.org> To: ISOC Chapter Delegates <chapter-delegates(a)elists.isoc.org> Dear Delegates: ISOC is now accepting applications for its Community Grants Programme. The application cycle will be open until 18 March 2011. Decisions will be announced in mid-May. To learn more about the programme, and to apply, please visit our website at [English] https://www.isoc.org/isoc/chapters/projects/ [French] https://www.isoc.org/fr/isoc/chapters/projects/ [Spanish] https://www.isoc.org/es/isoc/chapters/projects/ Any questions may be sent to projects [at] isoc.org. Best, Connie J Kendig Sponsored Programs & Grants Manager Internet Society www.InternetSociety.org Tel: +1 703 439-2136 What will the Internet look like in 10 years? Watch the trailer: http://www.youtube.com/watch?v=OInTXcZ4HZM For more information: www.internetsociety.org/scenarios _______________________________________________ Chapter-delegates mailing list Chapter-delegates(a)elists.isoc.org https://elists.isoc.org/mailman/listinfo/chapter-delegates

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7 ways to avoid getting hacked by Anonymous
by S.Murigi Muraya 21 Feb '11

21 Feb '11

7 ways to avoid getting hacked by Anonymous http://www.networkworld.com/news/2011/021711-anonymous-hack-lessons.html?t5… Very good stuff for all of us including serikali spooks to note.. An expert at subverting the Windows XP Kernel had his Linux & web systems hacked ... http://www.dslreports.com/forum/r25499190-Idiots-in-the-security-consulting…

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Day 5-6: Terms of Office, Removal from Office, Remuneration and Conflict of Interest
by Catherine Adeya 21 Feb '11

21 Feb '11

Dear Listers, Thank you for all of you who contributed to Day 4 discussions on SECTION 5: CONSTITUTION AND APPOINTMENT OF COMMISSIONERS TO COMMISSION and SECTION 6: DISQUALIFICATION. In summary, Muriuki recommended that the commissioners represent the supply side of the equation and there is a need for the demand side of the equation which includes civil society, professional societies etc. He also cautioned that while aspiring for suitable qualifications, expertise and experience, it is possible to get commissioners who have no interest in this sector. He suggested a framework which includes a full disclosure as a condition of appointment and resignation of active participation in the sector. On the other hand, Walu argued that WHO gets appointed is not as critical as the representative structure of the commissioners, which needs to be redefined. This is in line with Matunda’s concern that there is a need to consider something about need for diverse backgrounds of commissioners with emphasis on technical business leadership, regulatory policy, etc. Kay Kerubo does not like the idea of Appointees being endorsed by Parliament as it could lead to political interference. She suggested that the Chairperson should not have a longer term than other Commissioners, that term should be 3 years in her view. Jane Thuo supported this view adding that if the Chair has a longer term he/she will carry baggage to the next Board. She emphasized the need for a gender balance rather than the old 30%. Matunda suggested that Commissioners appointments should be staggered in such as way that there are "overlaps" to ensure continuity; for instance we can have a condition that not more than 50% of Commissioner terms can end at the same time. Finally, Matunda said that the Cabinet secretary (not the President) should make appointments on recommendation of PSC. This would be in line with decentralization of power that has been at the core of the recently promulgated constitution. DAY 5-6: The discussion today will flow over to Monday 21 Feb. evening. Feel free to write over the weekend as well. It is drawn from p. 7-8 of the Draft Bill: SECTION 7: TERMS OF OFFICE SECTION 8: REMOVAL FROM OFFICE SECTION 10: REMUNERATION SECTION 12: CONFLICT OF INTEREST [Kindly show which Section you are discussing, it will help with feedback and input to the main Report] SECTION 7: This includes standard issues like length of term for the Chair which is 5 years and 4 years for the Commissioners. 7(4) and (5): The point here is that a Commissioner can remain in Office at the expiry of his/her term until a successor appointed but this should not exceed 45 days. The same Commissioner can be re-appointed for one more term. (6) The point in this sub-section is that a Commissioner serves in full-time capacity and not allowed to have any other employment Question: What do you think particularly of Section 7 (6) above? Your response to this has implications for 8 (1) g on removal from the office you break this clause. SECTION 8: There are 9 reasons for removal from Office and most are standard but I would like you to discuss the following: 8. (1) (e). Incompetence; Question: Do you think this should be qualified further as it can be subject to abuse when so general? Or is it self-explanatory? What about 8. (1)(h): A commissioner may be removed from office on account of failure to disclose an interest in terms of section 12(2)(a) or voting or attendance at, or participation in, proceedings of the Commission while having an interest contemplated in section 12 (1); Question: Does this make perfect sense? Do you think SECTION 12 on CONFLICT OF INTEREST should come earlier eg. after No. 7 TERMS OF OFFICE and before NO. 8 REMOVAL FROM OFFICE? or should it be before No. 8.? or is it in the right place? SECTION 10: REMUNERATION: Basically this has been left to the Minister with concurrence of the Minister of Finance. Question: Your thoughts on this? SECTION 12: While I am in this section, can I comment that the Table of Contents MUST synchronize with the main titles in the main body. For example the TOC reads ‘Conflicting Interests’ and the main body is ‘Conflict of Interest’….those can debatably be two different issues. So we will discuss ‘CONFLICT OF INTEREST’: This includes the standard issues but section needs some editing; however there are two issues that may be open in discussion: 12(1)(a) A Commissioner may not vote at, attend or in any the manner participate in, any meeting or hearing of the Commission, nor be present at the place were the meeting is held if -- (b) in relation to an application relating to a licence, he or she or his or her family member is a director, member or business partner or associate of or has an interest in the business of the applicant or of any person who made representation in relation to the application; or……etc Question: Imagine that this was a determining question in an Exam, asking you to simplify this by first explaining what it means? Would you get the pass mark? Please try. Sincerely, Nyaki

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IBM Service Corps team in Nairobi
by Paul Kukubo 21 Feb '11

21 Feb '11

Listers FYI International IBM Team Arrives in Kenya to Support Achievement of Vision 2030 IBM Corporate Service Corps to facilitate efficient delivery of financial services in Nyeri Nairobi 21th, February 2011: An international team of consultants from the IBM's Corporate Service Corps programme has arrived in Nairobi for a one-month project in Nyeri. They will work alongside the Kenya ICT Board, the Kenya e-Government initiative, the Ministry of Information and Communication and the Postal Corporation of Kenya on a number of initiatives to help meet key ICT objectives in the Vision 2030 plan. "IBM is committed to fostering the utilization of information technology by government agencies and educational institutions to spur rapid economic development," said Anthony Mwai, Country General Manager for IBM East Africa. "In return, IBM staff and communities can reap the mutual benefits of global while developing its next generation of leaders." Arriving in Kenya this week, the team of 12 IBM employees from 9 different countries will work on the ground in Nyeri for one month. They will work with a number of local organisations including: The Postal Corporation of Kenya (PCK) The IBM team will help PCK to review the changing economic landscape in Kenya and develop a plan to deliver financial services to the poor across Kenya. Department of E-Government The IBM team will work to increase the efficiency of public processes and encourage citizen participation in governmnt. Kenya ICT Board The IBM team will work the Kenya ICT board to help address the IT skills gap in the country and support the development of the business process outsourcing sector in the country. The current engagement in Kenya comes on the heels of a number of previous Corporate Service Corps visits to Africa - a focus continent for the program. Since July 2008, IBM's Corporate Service Corps has deployed 327 IBMers on 29 teams to South Africa, Tanzania, Nigeria, Ghana, Kenya, Morocco, and Egypt. Through these projects IBM has worked with local organisations and businesses across Africa to support community-driven economic development. The Corporate Service Corps (CSC) is a global IBM initiative designed to provide small businesses, educational institutions and non-profit organizations in growth markets with sophisticated business consulting and skills development to help improve local conditions and foster job creation. IBM deploys teams of top employees from around the world representing IT, research, marketing, finance and business development to growth markets for a period of one month. The employees work pro bono with local organizations and businesses on projects that intersect business, technology and society. As a global programme, over the past three years the IBM Corporate Service Corps has deployed close to 1000 IBM employees on 100 teams to 20 countries around the world. Projects vary from assisting networks of entrepreneurs and small businesses trying to grow and reach export markets to the adoption of new and smart technological ideas by private and public sectors. Paul Kukubo CEO Kenya ICT Board ICT-logo-02

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Fw: Recruitment of a Chief Executive Officer of the CTO
by Shem Ochuodho 21 Feb '11

21 Feb '11

Might interest some people. Please circulate widely. Apologies in advance for any cross-posts. Regards, Shem PS: Any queries ONLY to the address/es given in the bundle. Shem J. Ochuodho, MSc (Eng), PhD, LLD (Hon) Senior Advisor Ministry of Telecom & Postal Services Government of Southern Sudan (GoSS), Juba Commonwealth Telecom Organization (CTO/GoSS) 2010 African Internaut Award Recipient Kenya Community Abroad (KCA) 2007 Excellence Award Winner AfricaOnline 2005 Industry Pioneer Award Recipient Father of Internet in Kenya (CSK 2000) Cell: +249-955-021-040/+256-477-232025/+254-734-137371 Skype: shem.ochuodho ----- Forwarded Message ---- From: Lasantha De Alwis <L.DeAlwis(a)cto.int> Sent: Sun, 20 February, 2011 11:22:51 Subject: Recruitment of a Chief Executive Officer of the CTO Dear Council members Please find attached the information pack pertaining to the recruitment of a Chief Executive Officer of the CTO. We will appreciate it highly if you could publicise this vacancy in your country (perhaps by posting the notice on the organisational website) and disseminating it using any other channels at your disposal. Thanking you in advance Regards Lasantha De Alwis Corporate Secretary & Senior Manager | Programmes Address: 64-66 Glenthorne Road Hammersmith, London W6 0LR Switchboard: Fax: Direct Line: +44 20 8600 3800 +44 20 8600 3819 +44 20 8600 3814 Email: Website: l.dealwis(a)cto.int http://www.cto.int Join your ICT Colleagues at CTO knowledge-sharing events. Follow us on: Please consider the environment before printing this e-mail. Let's think sustainability. The information in this email communication (inclusive of attachments) is confidential and privileged to the Commonwealth Telecommunications Organisation (CTO) and the intended recipient(s). If you are not the intended recipient(s), please note that any use, disclosure, distribution or copying of this information or any part thereof is strictly prohibited and that the author accepts no liability for the consequences of any action taken on the basis of the information provided. If you have received this email in error, please notify the sender immediately by return email and then delete all instances of this email from your system. The Commonwealth Telecommunications Organisation (CTO) will not accept responsibility for any consequences associated with the use of this email (including, but not limited to, damages sustained as a result of any viruses and/or any action or lack of action taken in reliance on it).

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Media Round Tables - Invitation
by George Nyabuga 21 Feb '11

21 Feb '11

Dear friends, The School of Journalism and Mass Communication, University of Nairobi, the Media Focus on Africa Foundation, the Media Institute, and the Kenya Editors Guild are pleased to invite you to participate in a Media Round Table to be held on 22 February 2011, between 12 and 2pm, at the Alliance Francaise to discuss media coverage of politics in Kenya. This is based on the idea that the media is obsessed with politics, political personalities and other political actors at the expense of other issues. The panellists will be Njeri Kabeberi, Ann Njogu, Barrack Muluka, and Tom Odhiambo. The event will be open to members of the public to enhance public understanding of the role of the media in the Kenyan society. Former newspaper editor, regular media commentator and consultant Kwamchetsi Makokha will moderate the discussions. This is part of a series of monthly round table meetings held the last Tuesday of every month. The remit of the Monthly Media Round Tables is to deeply examine, in conversations with various organisations and people like academics/scholars, media practitioners/journalists, civil society organisations, policy makers, media stakeholders, politicians, and ordinary Kenyans, the role of media. It is hoped that such conversations will promote an understanding of the station and role of the media in Kenya. We look forward to your participation. Dr George Nyabuga Associate Director School of Journalism & Mass Communication University of Nairobi Education Building Harry Thuku Road PO Box 30197 - 00100 Nairobi, Kenya Tel: +254(0)20 318262 Fax: +254(0)20 2229168 Mobile: +254 (0)72151 6573 Email: gnyabuga(a)uonbi.ac.ke, gnyabuga(a)yahoo.co.uk www.uonbi.ac.ke ----------------------------------------- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. +++++++++++++++++++++++++++++++++++++++ UNIVERSITY OF NAIROBI IS ISO CERTIFIED The University of Nairobi is committed to providing quality services to all its clients. The University will monitor and review its quality performance from time to time through an effective implementation of the Quality Management System based on ISO 9001:2008 standard. University of Nairobi Website: http://www.uonbi.ac.ke/ +++++++++++++++++++++++++++++++++++++++

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Re: [kictanet] 9
by susan muthui 21 Feb '11

21 Feb '11

..Get sexual attraction right now! http://www.nmbcmedia.net/2011.php?ID=3395

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On Access to ICCK Minutes - Universal Access Fund
by Matunda Nyanchama 20 Feb '11

20 Feb '11

- Can this be covered under "access to information" 'principle' in the recently passed constitution; my recollection, and correct me if I am wrong, is that parliament will enact a law on access to information and requirement for transparency for all government entities/agencies/commissions/etc etc. I presume this would cover ICCK - On telecom infrastructure financing, the Canadian model may be worth a study; every telco (actually customer as telcos pass this cost) has to contribute to this fund which is then used as an incentive (e.g. rebate, tax relief, etc.) for those telcos that invest in new infrastructure and/or operate in areas where telcom profitability is low. (NB: their debate on the matter was back in 1996 following deregulation.) Baadaye. ---------------------------------------------------------------------------------------------- Matunda Nyanchama, PhD, CISSP; mnyanchama(a)aganoconsulting.com Agano Consulting Inc.; www.aganoconsulting.com ---------------------------------------------------------------------------------------------- Be prepared to face ICT Security failures & know how to respond when they happen! Call: +1-888-587-1150 or info(a)aganoconsulting.com ---------------------------------------------------------------------------------------------- "A bus station is where a bus stops. A train station is where a train stops. On my desk I have a workstation…" - Anonymous ----------------------------------------------------------------------------------------------- This e-mail, including attachments, may be privileged and may contain confidential or proprietary information intended only for the addressee(s). Any other distribution, copying, use, or disclosure is unauthorized and strictly prohibited. If you have received this message in error, please notify the sender immediately by reply e-mail and permanently delete the message, including any attachments, without making a copy. Thank you.

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